Claimed

ShopClues.com Complaints & Reviews

1.3
Last updated Dec 13, 2023
Complaints 6999
Resolved
1672
Unresolved
5327
Quick Links
Statistics
Share
Contacts

File a complaint to ShopClues.com

Having problems with ShopClues.com?

File a complaint and get it resolved by ShopClues.com customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
ShopClues.com
Customer Service Contacts

ShopClues.com Phone Numbers

Phone
+91 12 4441 4888
2308
917
+91 12 4466 9777
940
475

ShopClues.com Website

ShopClues.com Head Office Address

Building No. 112, Sector – 44
Gurgaon
Gurgaon District
Haryana
India
122 001

ShopClues.com reviews & complaints page 229

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
N
nithiamanivasan
from Vijayawada, Andhra Pradesh
Report
Copy

Shipping related

Address:Pondicherry, Puducherry

ORDER NO:67050604 very very very waste and poor customer service making fool of all customer. still now not yet shipped my product its is the one of the worst online shopping website i think so here after i wont buy on this website. irritating the customer by ha slow shipping and delivery process...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
abhi4456
from Mumbai, Maharashtra
Report
Copy

Wrong product delivered

I have ordered a product from shopclues.com on 13th august 2015 and my order id is 65014042. they delivered me wrong product and they are not taking any action despite of several mails and calls. This is a fraud site which is making money cheating people. They are criminals and doing cyber crime. It should be banned so that no other can be fooled....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
georgemphilip
from Mumbai, Maharashtra
Report
Copy

Not delivered the Item ordered.

Address:Mumbai City, Maharashtra

I have given the order for two cup bras and they have not delivered the item. When I complained to customer care, they asked me to raise the return request. I asked them How to return the item without delivery? They said it's procedure to return back my paid amount. As per the same I have raised. But till today no action has taken by them....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
bts.arif
Report
Copy

Poor Quality

Address:New Delhi, Delhi

Dear Sir, I am very disappointed/unhappy with the services provided by Shopclues. I purchased a Samsung Galaxy Smartphone Battery from Shopclues. The quality is pathetic. The battery even does not last for 12 hours. I lodge the complaint[protected] and till now I haven't got satisfactory answer. I asked for the replacement and they denied....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
vijdinesh
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Rs 1000 cashback not received as per independence day offer.

Address:Chandigarh, Chandigarh

Order number[protected] Order Date - 15 Aug 2015, 05:32 PM I purchased a Nokia 130 mobile on 15th August 2015 from shopclues.com. It was promised that customer will get Rs 1000 cashback in the form of cluesbucks. Image of shopclues independence day offer attached herewith. But till now, I have not got any cashback. I even made a return request, but they did not even returned my money. Due to delay, forcefully i had to start using...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sanjeev_197006
from Pune, Maharashtra
Report
Copy

Product not received

Address:East Singhbhum, Jharkhand

I ordered a dumbbell set from shopclues.com on 31 July 2015 ( order no[protected] I made online payment through debit card, but I still not received the product. when i call shopclues customer care several times every time they send a email to me that the next 24 to 48 hours I can trace my product in courier co. website, but I can't trace the product finally on 27 Aug I received a email that they refund my payment in next 7 days, but suddenly...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
tiwarib74
from Kolkata, West Bengal
Report
Copy

Defective mobile

Address:Purba Medinipur, West Bengal

I bought redmi note 4g handset on 6th Aug 15 from shopclues.On same day I raise complain of handset and wanted return.I mail almost 30 times and reply on every mail is they want 3 to 4 days to revert.Nothing happened yet and the defective handset is still there with me. I have also mailed to admin four times for the same issue. Please arrange to lodge a complaint for the same. Regards, B K TIWARI...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Gurgaon, Haryana

  fraudulent activities and cheating (4) People   rajagopal jayakumar CC [protected]@gmail.com Today at 11:39 AM GOOD FAITH AND TRUST I HAVE PLACED / BOUGHT 4 ITEMS WITH OUT KNOWING YOUR CHEATING AND FRAUD ACTIVITIES IN THE MARKET [protected]Code no 80968586not delivered after taking money from credit card immediately after placing an order. Recevied a mail stating that you are...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
pruthvi.1992
from Mumbai, Maharashtra
Report
Copy

Didn't Get The product Yet.

Address:Bangalore, Karnataka

I have ordered Gym set 25 days back and paid by credit card, but still I Didn't Get The product yet. I hate shopclues. They have updated status as shipped by safexpress and given shipping ID. But the ID is invalid in safexpress website. That means they didn't ship the product but simply update in website....
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
R
reena dwivedi
from Lucknow, Uttar Pradesh
Report
Copy

Did not returned product

Address:Pune, Maharashtra

I calling you again in again in shopclues customer care but hi is not stratified answer wrong information am by this website swing mini machine doesn't work he is not returned product i receive in 11th august but not returned product plzzz help me...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
F
faceimran
Report
Copy

Cash Back not received

Address:Bangalore, Karnataka

Hi I have ordered 12 products worth of 1388 including shipping charges from shopclues.com during 69th Independence Day sale, it was promised that shop for Rs. 690 INR or above and get 100% cash back as Clues bucks, clue bucks will be credited to respective customer's shopclues account after 10days of all products are successfully delivered to consumer. My last product was delivered on 13-Aug-2015 and I have been following up with shopclues...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sandip Ajudiya
Report
Copy

Return my money

Address:Surat, Gujarat

I PUT MY ORDER NO. 63650101 DT.[protected], BUT TILL DATE ( 4.9.15), I buy xiomi redmi note 4g, I have Recd Damage product, so I was return it[protected] I HAVE NOT RECD. MY Money & SO MANY CALLS & COMPLAINTS ON YOUR CUSTOMER CARE, THERE IS NO ACTION TAKEN BY YOUR SIDE. REALLY ITS BAD EXPERIENCE AND I SUGGEST TO HIGHER AUTHORITY TO PLS. LEARN FROM SNAPDEAL, HOMESHOP 18 AND OTHER COMPANIES....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
shrikant_kapse
from Bengaluru, Karnataka
Report
Copy

Received Damaged Product

Dear Team, [Reference Order no: 65062157 From SHOPCLUES.COM On 14/08/2015 I placed an order for MI4 and this was delivered to me on 26/08/2015 I have discovered that the item has the following damage while handling. Pls see the scan images of the same in the attachment. The Sale of Goods Act 1979 makes it an implied term of the contract that goods I receive must be of satisfactory quality and for the reasons stated above they are not....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
L
lathaindore
from Bengaluru, Karnataka
Report
Copy

Delivering of wrong product

Address:Indore, Madhya Pradesh

Vide Order ID:66417276 dated 26-Aug-2015, I have booked a saree having green and black colour, the same saree was shown in the e-mail dated 26-Aug-2015 shop clues have sent to me as order confirmation. It is a matter o[censored]tter dismay, we have received an orange synthetic saree in place of this . The image of sarees both ordered and delivered is attached here. With the shop clues packet in which saree was packed and delivered. It is not...
+4 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
suniljaiin77
from Mumbai, Maharashtra
Report
Copy

Wrong Product Delivered and Rude Behaviour

Address:Gurgaon, Haryana

I had ordered “ Lifeline Multi Home Gym 21-Exercise Total Weight 150Lb + Hand Grips (Code: 650070)” for Rs. 14144 and the one received is different from what was ordered and is worth only Rs. 12170 on the same site. Rubber nobs, screws were missing in the overall delivered cartons; Product is not fitting at all; Have informed the Shopclues team about the issue. Its been almost 7 days but no resolution so far. They had requested...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
C
chitresh jain
from Mumbai, Maharashtra
Report
Copy

Account deactivated without any reason and policy

Address:Hyderabad, Andhra Pradesh

They have deactivated my account for the reason they give that i have crossed maximum return requests...there is nowhere written in their policy that any such action can be taken...i was having 2190 rs in it...that was my pocket money..they frauded me by saying that we can't help you...i am planning to file a case against this fraudulant site...kindly look into it and make them pay my money back atleast!...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
atwal rajinder
from Ponnampet, Karnataka
Report
Copy

Delivered damaged product and not taking that back .

Address:Jalandhar, Punjab

I purchased a food processor of Rs. 15000 from shopclue.com of Braun brand .They delivered the damaged piece. I mailed the request of return probably 5 times, every time they assured me to pick the broken product with in 4-5 days but till date they have not picked up the damaged product and did not make refund. My complaint no. is 3889236. the product was purchased on the name of Naveen Atwal and the querry can be made on cell no. [protected]....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
Hilroy Johnson
from Ahmedabad, Gujarat
Report
Copy

Did not honor a purchase made

Address:South Goa, Goa

I had made a purchase of products on shopclues order no 66830245. the product was on 100% off and the purchase price was Rs1/- seeing such an awesome offer i made the purchase and also processed the payment. the purchase was successful and i got a confirmation email from Shopclues. and now they are telling me its a technical problem and website is showing the merchant cannot fulfill the order. this is dishonesty from their side as it is their...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
rk07
Report
Copy

Refund

Sir, 14th august.my order no.65111411. i purchaged 24kg weight home gym on shopclues. but they are not delivered to my material on time. and not give me right information thir representative.yet not deliverd my order. i want to refund my money.kindly help sir....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
Haritha Rakesh
from Nellore, Andhra Pradesh
Report
Copy

Delay in delivery of lroduct

Address:Hyderabad, Andhra Pradesh

Hi this is haritha.iam purchased a lunch box with order id :65765303 in shopclues.com .it is deliver through your courier and the tracking ID:95738911. So please check the details immidiatley.send my product as much as possible.its waste website ever I seen.please send my product else cancel the product and refund my amount...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy