ShopClues.com Complaints & Reviews

My order was for car mp3 FM modulator.The product was not working.So I requested to replace the product.But the company replied that the amount would refund within seven days on 27/7/2015.My order number is61166813.So please take necessary actions

My name is ashish, I order 2 prodect on shopclues.com. 1.Usha new trump ceiling Fan, 48 inch:1200, (Online payment by debit card). order no[protected].date 25 july 2015 2.42 LED Power Zoom-Rechargeable Emergenc(Online payment by debit card). order no[protected], Tacking no- [protected], date 26 july 2015 My first order was cancel after 15 day and he was said i have no product .He was used my money on 15 days and no register my complaint. My 2nd order is cancel on after 16 days.He was send me a massage your podect is out of delivery .On booking time they can not says your place is not delivered area.They are 16 days use money and after that they are can not deliver my product or my money

I purchase one remote car from shopclues.com against order no. 58088049 and when i found that product i was shocked that it was defective from the starting. i registered a complaint no.3385170 on 9th. July over phone and i was informed that in next 48 hours it will be replaced. Nothing happened till now. i called many time now they are disconnecting my call. i mail them many time and fulfill their requirement my sending photos of bill and product. now they are saying they can not take the product back because they do not have reverse pick system and i have to pay courier charges which will be around 400/- against purchase cost of product rs.470 please help me to get back my amount and do something for other also so that they can not cheat others.

Placed my prepaid order against order number : 60159135 on 08/07/2015 which is delevered on 17/07/2015.But, as I opened that product found that my ordered item(mixer grinder) not working/NOT SPINNING. as soon as I noticed that fault, call to their c.care and asked for replaced the faulty item and they advice me to booked an reverse pickup request which I have done at the same day of delivery. After 3 to 4 replies finally at the date of 22/07/2015 inform me that they currently do not provide pick-up services at my shipping address. Hence, they request me to handover the product to their dealer at DELHI at my own cost where they provide me Rs.300 as clue bucks means I have purchased another item to utilized that clue bucks. So, at the date 29/07/2015 again inform them that Its not possible for me make that courier at my own cost because courier agency charged Rs..700-800 for that parcel which is too much expensive for me and asked them to provide me their courier partner address so that droop that parcel by myself and they proved that address within my city. *****BUT THEY ADVICE ME(03/08/2015) TO WAIT FOR 2 TO 3 DAYS, AS THEY ARRANGE AN TOKEN TOKEN NUMBER FOR ME.FROM NEXT DAY REGULARLY SEARCHING MY INBOX MEANS THAT SAME MAIL WHERE THEY REPLY ME FROM LAST ONE MONTH FOR THAT TOKEN NUMBER.AFTER 5 DAYS A NEW MAIL CAME FROM THEIR SIDE WHERE THEY MENTIONED ONE TOKEN NUMBER AT THE DATE OF 03/08/2015 WHICH IS VALID FOR ***ONLY ONE DAY*** NOW MY COMPLAIN IS THAT SHOPCLUES WILLINGLY MAKE THIS CHEATING AS THEY DONT WANT TO REPLACED THAT ITEM SO ... 1) THEY REPLY THAT THEY HAVE NO SERVICE FOR REVERSE PICKUP AT MY LOCATION, THEN HOW THEY DELIVERED THAT ORDERED PRODUCT ? 2)WHEN THEY ADVICE ME TO WAIT FOR 2-3 DAYS FOR TOKEN NUMBER HOW THEY SEND THAT AFTER FEW HOURS...? 3) VALIDITY OF THAT TOKEN NUMBER FOR ONLY ONE DAY, HOW CAN WE ARRANGE THAT COURIER IN JUST FEW HOURS ..? 4)WHY DONT THEY SEND THEIR TOKEN NUMBER AT THE SAME MAIL WHICH IS USED FOR RETURN REQUEST FROM LAST ONE MONTH...? 5)THAT MEANS THEY DO THIS WILLINGLY FOR MISGUIDE ME. SO, PLEASE TAKE SOME ACTION AGAINST SHOPCLUES PLZ PLZ...

I purchased MI Power Bank by Shop clues.com but it having some backup issue. Today I went to Service center for Check the same but Service center ask that this is a duplicate product so can't register your complaint. This is totally Fraud with me so please register my compliant & take action against company and also refund myw amount. Order No : 57608301 Product Name : Xiaomi MI Power Bank Seller : RVM Enterprise, G-8, Mahavir Flats B, Opp Rupali Cinema, Ramnagar, Surat, Gujrat-395005, Ph: [protected] Doc Attached : Invoice & Product Photo Mail Communication : Shopclues Support, Aug 3, 12:38 PM: Dear Bhavdeep, Thank you for shopping with ShopClues.com. This is with reference to your query regarding Order no. 57608301. We apologize for the inconvenience caused to you. We would like to inform you that product ordered by you is under manufacturer warranty and it was delivered to you in sealed packed condition. We request you to visit to the nearest service center and seek assistance. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Babar ShopClues.com BhavdeepSaxena, Aug 1, 4:35 PM: Dear Team, The product is faulty as not providing charging more than only 20% after full charged of battery bank. It discharged within 30 min only after full charged.I believe the product is not genuine so please arrange to replace it on high priority. Regards, Bhavdeep Saxena [protected] Cheers, ShopClues Support Team.

Order no. 61622054 placed on[protected] is not yet delivered. Followed up with courier ECOM as well Shopclues more than 10 times but with no result. No status available with customer representative. This was first time I attempted Shopclues. But now never recommend to anybody.

Sir, My self ajay kumar sahni s/o ram jeetan prasad.I purchesd a battery of micromax bolt A075 from 'ShopClues' the performence of battery was only 2 days. after battey is switch off. kindly requested you please salve my problem. COD order[protected]battery of micro-max bolt A 075) Tracking no is-[protected]. adders-ajay kumar sahni village & post bharsand dis-gorakhpur 273209 mb-[protected], [protected]

Hello, With respect to the order id 61422829 and return id 1838563. We had received the product by courier through safexpress on 26th July 15 at 7.30pm and we noticed outside a hole on 1 side of the package & damaged thermocol when we opened the package on 29th July 15, When v opened the box we saw the wall mounting stands were displaced from the side box of the tv box. While removing the plastic bag v noticed huge bubbles spread here n there in the upper part of the front screen. When v slided the plastic cover we noticed tv screen was completely damaged on the below part just above the Panasonic logo. Also we noticed a small little scratch on the lower part of the tv which seems to be a second hand one inspite of purchasing a new one. it was very hurt full to us when v saw the damaged screen after paying full amount we waited for a long time to receive ur courier & later we came to kw it was sent by road. Kindly make arrangements to take it back to your place & make arrangements to refund our amount without any delay or replace it with a new piece taking proper care & one person from ur team should come n open the tv n check in front o[censored]s as the same should not repeat again n again so that we need not send it repeatedly. Also, operating manual was not there. I really don't understand why the process is getting delayed? I have been raising the concern since 20 days. When the product is defective there should have been immediate response from your side. I have been repeatedly requesting for replacement or refund for the product for shopclues. Please do arrange the reverse pick up so i can get the replacement of the product or full refund asap.

Order No: 63355373 / Dt.28.06.2015. Dear Sir, I was booked Karbonn KC620 Triple Sim GSM+GSM+CDMA mobile at shopclues on 28.07.2015, under COD mode. They delivered the same via ecom express on aug 25, 2015 at 2.34 PM and I opened the same. I found its the defective piece cant switch on . The Dead one by purpose they shipped. The same moment i took pictures and gave request at 2.45 PM of same day and also sent email to them. They said they will process and refund the same within three days. After three days simply they are telling simplt that it has manufacturer warranty I have to find nearest Service centre. I am working in Pvt engg college, Kaniyur, its hard hard to find a pettishop that is the reason I bought via online. At where I will find the service centre and who will replace the same.If suppose I am putting few days leave under loss of pay, traveling chennai or mumbai and able to find karbon mobile service center, who will pay the money for travel and my loss of Pay?? Its very clean cheat playing the consumer who working in these kind of profession . I lost my money, my mental peace. I need to file the case against them under consumer rights in order stop the scam and save other customers like me, Pls bail me ourt Regards Tamilarasan

Dear Sir,

1. Against the return of damaged product ( cookwares) against my Order No.[protected], the mails received from shopclues on 27-07-15 mentioned that amount refunded to my bank account is '0'. This was highly objectionable and I immediately responded to their mail on 28-07-15 requesting for refund of money paid to my bank account without much delay.

2. The damaged item received by me has been already returned by me on 17-0715 through reverse pick up (reverse pick up receipt enclosed) .

3. I already mentioned in my earlier mails that the product was returned with an assumption that the money paid by me toward this order shall be refunded fully and what ever 'Clues Bucks' (i.e. 100 Nos.) are being offered to me by them of their own towards receipt of damaged product will be only be at their discretion and this should not be an alternate to refund of money.

4. The order status in my account is showing that the refund is complete, which is not correct as the money paid while placing the order still needs to be refunded in full (i.e. Rs. 528=00) at the earliest possible.

5. I am repeatedly getting automated generated mails mails from shopclues about submitting my feedback against this order and after submitting my negative feedback I am receiving messages from them that the refund will be executed within 4-5 working days, but surprisingly the money has not been transferred to my account yet.

I therefore request you to kindly look into the matter and do the needful for enabling refund of money to my bank account from which I made the payment while placing the order.
Thanking you in anticipation.
kind regards.
Sanjay Kumar Saxena
Scientific Officer
Isotope Production & Applications Division
Radiochemistry & Isotope Group
Bhabha Atomic Research Centre
Trombay, Mumbai- 400 085
(Tel:[protected]/2015/0705)

I had order a micromax yu yuphoria order Number: 63399739 Return Number: 1874858 and received product on 03/8/2015 . When i switch on the phone touch of the phone not working properly and i call customer care of Shopclues. Com For replacement but till date no action is tkn . Plz solve my prob as soon as possible .. Thank u

Placed an order for sony xperia z1 black hand set on 03/02/2015 vide order no. 36589905 by paying the full amount through net banking (20749), company supplied a hand set which was defective and returned, again one mobile delivered as replacement against new order No. 52903482 on 30/05/2015 it was worst then previous one old/used phone looks like as brought from chor bazzar.Again complaint sent to shop clues, after regular chasing and complaining through phone & E mails company have picked the phone on 22/06/2015. Now it's more than 50 days after pickup but no proper reply/communication is sent by shopclues. Customer care peoples are making fool of peoples by giving the same reply that " thank you for contacting us we have noted your concern and you will get reply/resolution in next 48 hrs. It is more than six months but I'm not able to contact any responsible man on shopclues who can reply, cutomer care people says an call back is arranged our seniors will contact you on day & time but no call from company's end. One day they state that refund is in process another day they informed that your refund will be processed when we receive your product in our ware house. This type of misleading information I'm getting from shopclues customer care in every 48 hrs but no resolution. PL look into the matter and arrange refund at the earliest.

I have ordered sony spekers for my car . void order no 63762761. Paid in advance along with shipping charges. Ordered on 31 jul 2015. When ordered item was In stock, Later recieved email from seller that item out of stock. How it is possible? On 3-aug-2015 complaint to customer care by email, got response that will resolve and ship in two days time. Agin on 5-aug-2015, followed up with customer care on[protected]. Again spoke to customer care executive as well as his supervisor but no resolution. Same reply that will dispach your item in 48 hours. Really need 9 days to dispatch the order? Still i guessing that item is not in stock with seller and giving excuses. Hope will get positive resolution. Anand Mahendra [protected] [protected]@gmail.com

I ordered 8pin Male to USB Female OTG Adapter 4rm shopclues but when i used, it wasn't working & i made a return request & they accepted to pick that defective product within 3or4working days (order#6236948) but they haven't pickedup, 2day i called customer care they said my area is in not reachable, so they unable to pickup the product, i dont how they delivered the same product in COD for same area, so plzz help me to get my refund money as soon as possible with min possible day...

dear sir, I have purchased a reebok bagpack form shopclues but the product i have received is defective and not branded, So I told shopclues take it back and refund my amount to them but they are not responding to me. I am requesting you please please help me in this issue.details if the product are Order No.: 60634421 Return No. 1742229

Respected Sir/Madam, This is to share with you that I have ordered Micromax Yureka from ShopClues.com website on 30th Jun 2015. Till date I have not received my phone from ShopClues.com website. My order number is: 58949545. I have call them multiple times and have written around 10 to 15 mails. They tell me to keep patience. I am frustrated with the service provided. One of the worst service is provided by ShopClues. From last one week, status is shown as Delivered but however, I have not received my device. Now ShopClues team tells that there is some problem at delivery end therefore, will take some time. I have been waiting from last one month. Please help me so that I can receive this product or get my money back. Best regards, Vatsal

Respected Sir/madam, I was buy mostly on sunday your flea market today in morning also order to 5 Nos of GOLA MAKER ordered (special scheme 93% off on day). him each of Rs 56/-(Rs 56*5= Rs 280+95 shipping charges-72 mu clues bucks = Rs 303 pay to you by debit card) Total ammount Rs 375/- My order no. 63909128 on 02 Aug 2015, 08:45 AM. I was check after in my mobile payment has been done & in my mobile no from shopclues.com also massage received for confirmation. I was checked in my order history also showing order. Around 12:20 hrs in my order History showing my order request has been cancelled by Merchant (Cancellation Request By Merchant). Sir, when i was order him Gola maker was showing in In stock i was pay to hi, then why my request was cancelled by merchant. Sir i would like to request you please help me for my order only. regards, Jayesh Gupta [protected]

Dear Sir/Madam, This Is To Inform You That Today On 04.08.2015 Time 15:25 I Recived This Product But Their Is An Issue With The Same Product, the same is Not in Woprking Condition, So Please Look Inthis MAtter ASAP. Thanks & Regards, Nilesh Pal GCMMF(Amul) +91-[protected]

On 25/07/2015 I made compliment ROHAN SHINDE, Jul 25, 12:42 PM: I just get delivered my power bank on 25/07/2015 at 12.23 But You send me wrong Power bank I have Ordered for Samsung power bank you send me MI Power bank in Samsung box Please arrange to take back and send me correct Item Other wise I will make Consumer Complaint and on 26/07/2015 my compliment shown is resolve so on 27/07/2015 I made call to service center that my complaint is not resolve and they reply me Customer Support, Jul 27, 10:09 AM: On Behalf Of The Customer : I have already filed return request for my order as instead of Samsung Power Bank i have received the power bank of Mi but till now no updates has been provided to me so i want my replacement to be initiated on urgent need kindly update me for the same. Regards, Om Raj Shop Clues and on 28/07/2015 I got this massage Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your request received for return against the order no. 61277179. As requested by you, your request has been approved i.e. To Replace. Kindly note the reverse pickup has been scheduled and one of our courier agencies will reach you in next 6-7 business days. We request you to pack the product and do mention order number on the packet and hand over the packet to the executive with the following address mentioned on the packet. Kindly take the receipt from courier person. Clues Network (P) Limited, Plot Number- 648, Bijwasan, New Delhi - 110061 Phone: 011 – 28063316 – 15 Please note that in case of non-availability of any personnel, a new request for a reverse pick needs to be created by coordinating with us. You may also track the status of your return at www.shopclues.com/trackorder For further assistance kindly refer to www.shopclues.com/help Best Regards, and now 04/08/2015 on 25/07/2015 I made compliment ROHAN SHINDE, Jul 25, 12:42 PM: I just get delivered my power bank on 25/07/2015 at 12.23 But You send me wrong Power bank I have Ordered for Samsung power bank you send me MI Power bank in Samsung box Please arrange to take back and send me correct Item Other wise I will make Consumer Complaint and on 26/07/2015 my compliment shown is resolve so on 27/07/2015 I made call to your service center and they reply me Customer Support, Jul 27, 10:09 AM: On Behalf Of The Customer : I have already filed return request for my order as instead of Samsung Power Bank i have received the power bank of Mi but till now no updates has been provided to me so i want my replacement to be initiated on urgent need kindly update me for the same. Regards, Om Raj Shop Clues and on 28/07/2015 I got this massage Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your request received for return against the order no. 61277179. As requested by you, your request has been approved i.e. To Replace. Kindly note the reverse pickup has been scheduled and one of our courier agencies will reach you in next 6-7 business days. We request you to pack the product and do mention order number on the packet and hand over the packet to the executive with the following address mentioned on the packet. Kindly take the receipt from courier person. Clues Network (P) Limited, Plot Number- 648, Bijwasan, New Delhi - 110061 Phone: 011 – 28063316 – 15 Please note that in case of non-availability of any personnel, a new request for a reverse pick needs to be created by coordinating with us. You may also track the status of your return at www.shopclues.com/trackorder For further assistance kindly refer to www.shopclues.com/help Best Regards, and now 04/08/2015 on 25/07/2015 I made compliment ROHAN SHINDE, Jul 25, 12:42 PM: I just get delivered my power bank on 25/07/2015 at 12.23 But You send me wrong Power bank I have Ordered for Samsung power bank you send me MI Power bank in Samsung box Please arrange to take back and send me correct Item Other wise I will make Consumer Complaint and on 26/07/2015 my compliment shown is resolve so on 27/07/2015 I made call to your service center and they reply me Customer Support, Jul 27, 10:09 AM: On Behalf Of The Customer : I have already filed return request for my order as instead of Samsung Power Bank i have received the power bank of Mi but till now no updates has been provided to me so i want my replacement to be initiated on urgent need kindly update me for the same. Regards, Om Raj Shop Clues and on 28/07/2015 I got this massage Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your request received for return against the order no. 61277179. As requested by you, your request has been approved i.e. To Replace. Kindly note the reverse pickup has been scheduled and one of our courier agencies will reach you in next 6-7 business days. We request you to pack the product and do mention order number on the packet and hand over the packet to the executive with the following address mentioned on the packet. Kindly take the receipt from courier person. Clues Network (P) Limited, Plot Number- 648, Bijwasan, New Delhi - 110061 Phone: 011 – 28063316 – 15 Please note that in case of non-availability of any personnel, a new request for a reverse pick needs to be created by coordinating with us. You may also track the status of your return at www.shopclues.com/trackorder For further assistance kindly refer to www.shopclues.com/help Best Regards, and now 04/08/2015 ShopClues Support, Aug 4, 1:47 PM: Dear Rohan, Thank you for shopping with ShopClues.com. This is with reference to your return request received for order #61277179. We regret to inform you that we currently do not provide pick-up services at pin code 410203. We would request you to provide an alternate address for the pick-up with a different Pin Code or send it to below mentioned address through a courier agency which is traceable online except India Post and we will reimburse the shipping charges upto Rs. 300 in the form of Clues Bucks. Please send us the scan copy of courier receipt. To, Clues Network (P) Limited Plot No. 653A, Palam Vihar Road, Bijawasan, New Delhi-110061, Phone: 011 – 28063316 – 15 The refund / replacement process will be initiated once the product clears the quality check. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Akhilesh ShopCluse so they want I make courier chargers of Rs.310 for Power bank of Rs.199

Dear Sir /Madam I have ordered the following today in shop clues. [protected]Musical Robot With Light Kids Toy (QTY:1) [protected]Electronic Keyboard Kids Musical Piano with Mic (QTY:1) I have done transaction through my debit card. Actually money was debited from my account but order is unsuccessful. What should I do now? Please do the needful.