Claimed

ShopClues.com Complaints & Reviews

1.3
Last updated Dec 13, 2023
Complaints 6999
Resolved
1672
Unresolved
5327
Quick Links
Statistics
Share
Contacts

File a complaint to ShopClues.com

Having problems with ShopClues.com?

File a complaint and get it resolved by ShopClues.com customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
ShopClues.com
Customer Service Contacts

ShopClues.com Phone Numbers

Phone
+91 12 4441 4888
2308
917
+91 12 4466 9777
940
475

ShopClues.com Website

ShopClues.com Head Office Address

Building No. 112, Sector – 44
Gurgaon
Gurgaon District
Haryana
India
122 001

ShopClues.com reviews & complaints page 239

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
H
harpal935
from Delhi, Delhi
Report
Copy

Order not delivered

Address:New Delhi, Delhi

I have ordered 30 KG Body Maxx Home Gym Set Rubber Weight Plates + 2 Dumbells Rods + 3 FT Bar in 13/07/15. My order No. 60988793 and my tracking no for the shipment is[protected]. My order is shipped in 15/07/15 and and its delivery date is 20/07/15. I registered a complain in Shopclues but response is zero.Please deliver my product otherwise refund my money....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Pattem Anita
from Karwar, Karnataka
Report
Copy

Shop clues cheating public

Address:New Delhi, Delhi

on line shopping was done though shopclues on line shopping and payment was done. even after two months shopclues asking me to contact bank, give detials and all. bank was contacted and was informed that transaction was successful. but shopclues denied it. still it was in process. please don't buy anything from shopclues site. quality of products are very poor than that of what we are paying. road side same thing you will get at cheaper....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Meerut, Uttar Pradesh

I think ShopClues's CCE Staff is quite bzi now they have't reply for my support mail past 2 days, it seems they guys does't care about customer's time and money. i have ordered = 59749747 a rain suite on 05 Jul 2015, 06:49 PM and it has not been delivered past 15 days, then i have created a support ticket for status they said "" We regret for the inconvenience caused to you. Based on your concern, we have coordinated with courier partner...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
mhp1958
from Delhi, Delhi
Report
Copy

Order no: 60350597 material not received

Address:Bharuch, Gujarat

Following order detail phone till date not received. It was dispatched on 13-07-15. Pl. revert back immediately. Order no: 60350597 BRANDED ORIENTEL - KX-T555CID LANDLINE PHONE (QTY:1) Estimated Delivery Between: Wed 15 Jul and Thu 16 Jul...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Ayush Kashyav Jha
from Mumbai, Maharashtra
Report
Copy

Regarding product failure

Address:East Singhbhum, Jharkhand

I buyed this product from shopclues.com.Firstly when i star using the product on 22nd July the product which is A portable car vaccum cleaner starts for only 1-2 min after that its stop working.I had used it after a long time because my car was on service and when it came from the service centre i had just plug in this product but it does'nt starts....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
nasrina
from Bengaluru, Karnataka
Report
Copy

damaged product

Address:Madurai, Tamil Nadu

I ordered dinner set. Order no: 61044157. I received it on 21st July . but it was damaged. One lid and large plate and tray was damaged. more than Three products were damaged. It was completely useless. We want to replace it immediately. Here I attached the damaged things....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
nasrina
from Bengaluru, Karnataka
Report
Copy

refund money

Address:Madurai, Tamil Nadu

I ordered good quality plates. But I received very worst useless and bad quality plates. This is not the things which I ordered. I didn't like your way of service. I want to return this product and also refund my money. This is my last shopping with u....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sujik
from Delhi, Delhi
Report
Copy

Wrong and damaged product delivery

Address:Cuddalore, Tamil Nadu

I ordered a max company helmet on 3rd july with order no 59349725 but i received a hero honda helmet on 12 th july which was damaged too... i asked the delivery boy about the wrong delivery and damaged product, he ask us to mail the details to the concern organisation(shop clue) so we attached the snapshot of damaged helmet, delivery cover, and the orderd product to on jul 13 and also i talked to the customer care people on jul 16 about the...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Anzar Siddiqui
from Avinashi, Tamil Nadu
Report
Copy

Shipment not deliverd from more than one month

Address:Valsad, Gujarat

i have ordered a product on 19-06-15 which is Samsung led TV 32 inch. my order no is 57261097 i have not yet received my order and after that requested for refund but not refund me. I had made a payment of Rs.17489 by credit card but still i have not received my order. I tried to contact so many times but but reply back with aleays same message "uf product not deliverd in three day we initiate refud.I also called many time and request...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
kataria002@123
from New Delhi, Delhi
Report
Copy

Delivery date extended and now they are just frustrating me by delaying

Address:Jaipur, Rajasthan

My order number is 60372041 which is placed on 10 Jul 2015 under the name of Pradeep saini. The carrier is Aramex and they boasted to ship the order on July 15th but I still didn't received any call up to now. My tracking number is [protected] and I have called thrice on [protected] but they are really impossible, every time I called they assured me to make delivery on same date itself. but I am really obsessed with these fake promises now....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sonu Agal / Amar Agal
from Mumbai, Maharashtra
Report
Copy

Shopclues not refunding my Money

Address:Indore, Madhya Pradesh

Dear Consumer Consumer Complaint Board Team, Greetings from Sonu Agal / Amar Agal! I have placed order of curtains on www.shopclues.com (Order No.[protected] & paid money through Debit Card on 17.06.2015. On 01.07.2015 - I received mail from Shopclues that curtains delivered to me while in real fact curtains still not delivered therefore I have lodged complaints with their customer support team. On Constantly follow-up with Shopclues,...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Murugank30
from Vellore, Tamil Nadu
Report
Copy

Wrong Item delivered

Address:Vellore, Tamil Nadu

I have ordered Bike helmet Stylish Medium Size(58") Shopclues order Number: 59343953, but i got local make j.bhumika helment from Merchant.When put return request to replace Item.Shopclues told, there is no Pickup service available and asking to send the same to shopclues address.I had already paid my Money Rs.828/= including shipping charge. Please find return Request Number :1696697 I am not getting proper response from Customer care.Please...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
17 Comments
Report
Copy
R
rohitsingh9693
Report
Copy

Refund is not transfer to my bank account

Address:Agra, Uttar Pradesh

Sir I was requesting you from over 20 days for refund my money into my bank account from shopclues buck . But I was upload my bank detail 2 times but everytime you customer care representative say your bank details was not uploaded. What can I do. And customer care representative is also lie to customer they will not send a ticket number to my email id....
+1 photos
Helpful
11 other people found this review helpful
11 found this helpful
26 Comments
Report
Copy
N
nishanikky
from Guwahati, Assam
Report
Copy

Refund related

Sir/Madam I ordered I Grasp 42S73 UHD 42 inch 4K LED smart TV from Shopclues.com with order number 56081739 on 10th June 2015. It was sent through their courier service GatiSurface and was supposed to be delivered by 17th June 2015. After one week of delay, I enquired about the same and came to know that my ordered item cannot be delivered to my address. After 22 days of regular calls to Shopclues and Gatisurface, I was informed through...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sejal Acharya
from Ahmedabad, Gujarat
Report
Copy

Received a defective product and want the refund against the product now

Address:Gandhinagar, Gujarat

I ordered and received HM1100 Bluetooth headset through the order number 58820939 through shopclues.com on 7/7/2008. which is defective one and not being connected to any mobile phones. I complained about this to shopclues on 8/7/2015, they grant me to refund the money and told me to courier the product to the office and they will provide upto 300 cluesbucks to me which I don't want. I don't want the clues bucks so the customer care employee...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
david laldintluanga
from Shillong, Meghalaya
Report
Copy

Prepaid item not delivered

i ordered euroline iron on 17th oct 2014, order no 23582349 by payments through PAYU and on 3rd November 2015 got message that due to unavailability it was transfer to another merchant and again on 18th Nov. After that no information(Email) is given to me about my order and no refund is made. On 20 Jul 2015 from inquiring shopclues i found that shopclues had wrongly claimed that they had refunded me. Please help me. I can provide details...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Murugank30
from Vellore, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Wrong Item Delivered

Address:Vellore, Tamil Nadu

I have ordered Bike helmet Stylish Medium Size(58") Shopclues order Number: 59343953, but i got local make j.bhumika helment from Merchant.When put return request to replace Item.Shopclues told, there is no Pickup service available and asking to send the same to shopclues address.I had already paid my Money Rs.828/= including shipping charge. Please find return Request Number :1696697 I am not getting proper response from Customer care.Please...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
K
Kaishikee
from Kolkata, West Bengal
Report
Copy

Unethical Behavior - Scamming customers

Address:Kolkata, West Bengal

On 17 July, 2015 I placed an order (Order ID[protected] for Nikon Coolpix P900 on ShopClues.com as this was the only site showing this product as 'In Stock'. I paid the full amount of 25K (Rs.25, 114). On 19 July, the sent me a mail (Shipment for Order 61537875 Delayed) stating 'We are sorry that the delivery of your order 61537875 has been delayed since the product is not available with the merchant. We assure you that we're trying our...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Krishnaprasaad R
from Delhi, Delhi
Report
Copy

No response

Address:Chennai, Tamil Nadu

I had placed an order for helmet in shopclues as on 1st of july 2015. It has to be delivered on 9th as per shopclues promising date but yet it is not. I was not contacted or intimated by any of the people to disclose the reason for delay neither I haven't received any updates when I give a call and ask for status. When I track the status through track number they it shows address not found. The worst online buying experience in my lifetime....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Ram SVS
from Chennai, Tamil Nadu
Report
Copy

Order product not recieved still.

Address:Chennai, Tamil Nadu

I have order the product but still i have not recieved the product and no information about the product. I have called the customer support serval times and not giving proper details of product please me to get product soon. Below Order Detail Order Number:6018547 Order Date:08 Jul 2015 11:38 PM Shipped Order Status as of 10 Jul 2015, 12:23 AM Current Status...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy