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ShopClues.com Complaints & Reviews

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Updated: Nov 28, 2025
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ShopClues.com reviews & complaints page 239

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B
bhanukodam
from Nellore, Andhra Pradesh
Jul 23, 2015
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Address: Hyderabad, Andhra Pradesh

I didn't receive the Product for which I have already paid for Order ID 5647415

I didn't receive any Phone call or neither any of my neighbors took the parcel. I have asked the team to please check who delivered the product and to whom was it delivered. They are always coming back to me saying that the courier company had already delivered it.
(Are they trying to prove that I am lying.)

I have asked them to let's both Investigate.
1) Who delivered the product?????

Name the person who delivered it. The courier company can explain, and let us ask him. Conference him to me.
(Dont know why this is taking so long time)

2) To Whom was it Delivered?

Let us know to whom was it delivered.

This will solve the issue.


BUT STILL NO REPLY from Shopclues.
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    H
    Hari Kose
    Jul 23, 2015
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    Address: Indore, Madhya Pradesh

    Refund nhi mila shopclues team Attractive Melamine Dinner set of 12 Pcs Dear, Shopclues Team Attractive Melamine Dinner (Set of 12 PCS) Order ID : 59246299 Order Date : 2/7/2015 Amount Paid : My Clues Bucks se Rs.179/- Status : Checkout Incomplete My Clues Bucks me Refund nhi aya hai Rs.179/- Attractive Melamine Dinner (Set of 12 PCS) Order ID : 59245807 Order Date : 2/7/2015 Amount Paid : My Clues Bucks se Rs.179/- Status : Checkout Incomplete My Clues Bucks me Refund nhi aya hai Rs.179/- Plz help me Shop clues team
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      Hari Kose
      Jul 23, 2015
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      Address: Indore, Madhya Pradesh

      Toyoyo sport men flip flop multi colour 1 to 11 Order Id : 60704217 Date : 12/7/2015 Axamex deliver unlimited Tracking Id : [protected] Product code : 72519572 selling Price : 199×Oty: 1 Sub total : 55/- Par Corrier Boy mujse Rs.199/- mang raha hai.
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        H
        harpal935
        from Delhi, Delhi
        Jul 23, 2015
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        Address: New Delhi, Delhi

        I have ordered 30 KG Body Maxx Home Gym Set Rubber Weight Plates + 2 Dumbells Rods + 3 FT Bar in 13/07/15. My order No. 60988793 and my tracking no for the shipment is[protected]. My order is shipped in 15/07/15 and and its delivery date is 20/07/15. I registered a complain in Shopclues but response is zero.Please deliver my product otherwise refund my money.
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          Pattem Anita
          from Karwar, Karnataka
          Jul 23, 2015
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          Address: New Delhi, Delhi

          on line shopping was done though shopclues on line shopping and payment was done. even after two months shopclues asking me to contact bank, give detials and all. bank was contacted and was informed that transaction was successful. but shopclues denied it. still it was in process. please don't buy anything from shopclues site. quality of products are very poor than that of what we are paying. road side same thing you will get at cheaper. so please don't be cheated. buy from roadside if you want to buy anything cheap rate where you can touch the quality of products. i will never ever purchase anything from this site. customer support is worst.
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            V
            vipinkumarseo
            from Delhi, Delhi
            Jul 23, 2015
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            Address: Meerut, Uttar Pradesh

            I think ShopClues's CCE Staff is quite bzi now they have't reply for my support mail past 2 days, it seems they guys does't care about customer's time and money. i have ordered = 59749747 a rain suite on 05 Jul 2015, 06:49 PM and it has not been delivered past 15 days, then i have created a support ticket for status they said "" We regret for the inconvenience caused to you. Based on your concern, we have coordinated with courier partner and confirmed that the order has been delivered at your shipping address SAID Mr. Amit. After that i have received Order Delivered Confirmation on 20th July and My Product has not been delivered yet and non of reply has been received of my complaint.
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              M
              mhp1958
              from Delhi, Delhi
              Jul 23, 2015
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              Address: Bharuch, Gujarat

              Following order detail phone till date not received. It was dispatched on 13-07-15. Pl. revert back immediately. Order no: 60350597 BRANDED ORIENTEL - KX-T555CID LANDLINE PHONE (QTY:1) Estimated Delivery Between: Wed 15 Jul and Thu 16 Jul
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                A
                Ayush Kashyav Jha
                from Mumbai, Maharashtra
                Jul 22, 2015
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                Address: East Singhbhum, Jharkhand

                I buyed this product from shopclues.com.Firstly when i star using the product on 22nd July the product which is A portable car vaccum cleaner starts for only 1-2 min after that its stop working.I had used it after a long time because my car was on service and when it came from the service centre i had just plug in this product but it does'nt starts.
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                  N
                  nasrina
                  from Bengaluru, Karnataka
                  Jul 23, 2015
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                  Address: Madurai, Tamil Nadu

                  I ordered dinner set. Order no: 61044157. I received it on 21st July . but it was damaged. One lid and large plate and tray was damaged. more than Three products were damaged. It was completely useless. We want to replace it immediately. Here I attached the damaged things.
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                    nasrina
                    from Bengaluru, Karnataka
                    Jul 27, 2015
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                    Address: Madurai, Tamil Nadu

                    I ordered good quality plates. But I received very worst useless and bad quality plates. This is not the things which I ordered. I didn't like your way of service. I want to return this product and also refund my money. This is my last shopping with u.
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                      sujik
                      from Delhi, Delhi
                      Jul 22, 2015
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                      Address: Cuddalore, Tamil Nadu

                      I ordered a max company helmet on 3rd july with order no 59349725 but i received a hero honda helmet on 12 th july which was damaged too... i asked the delivery boy about the wrong delivery and damaged product, he ask us to mail the details to the concern organisation(shop clue) so we attached the snapshot of damaged helmet, delivery cover, and the orderd product to on jul 13 and also i talked to the customer care people on jul 16 about the issue, they ask me to mail the details, , they told complaint wil be resolved within two to three workings days, ,

                      but still now not resolved, , not even a response from shop clues, , , , , , , ,
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                        Anzar Siddiqui
                        from Avinashi, Tamil Nadu
                        Jul 21, 2015
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                        Address: Valsad, Gujarat

                        i have ordered a product on 19-06-15 which is Samsung led TV 32 inch. my order no is 57261097 i have not yet received my order and after that requested for refund but not refund me. I had made a payment of Rs.17489 by credit card but still i have not received my order. I tried to contact so many times but but reply back with aleays same message "uf product not deliverd in three day we initiate refud.I also called many time and request i[censored] r not able to refund please resend shipmentbut he always respons we r in process. please look after this matter.my mobile [protected]
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                          kataria002@123
                          from New Delhi, Delhi
                          Jul 21, 2015
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                          Address: Jaipur, Rajasthan

                          My order number is 60372041 which is placed on 10 Jul 2015 under the name of Pradeep saini. The carrier is Aramex and they boasted to ship the order on July 15th but I still didn't received any call up to now. My tracking number is [protected] and I have called thrice on [protected] but they are really impossible, every time I called they assured me to make delivery on same date itself. but I am really obsessed with these fake promises now. Feeling pissed, please deliver my order by tomorrow.
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                            Sonu Agal / Amar Agal
                            from Mumbai, Maharashtra
                            Jul 21, 2015
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                            Address: Indore, Madhya Pradesh

                            Dear Consumer Consumer Complaint Board Team, Greetings from Sonu Agal / Amar Agal! I have placed order of curtains on www.shopclues.com (Order No.[protected] & paid money through Debit Card on 17.06.2015. On 01.07.2015 - I received mail from Shopclues that curtains delivered to me while in real fact curtains still not delivered therefore I have lodged complaints with their customer support team. On Constantly follow-up with Shopclues, I have received mail on 06.07.2015 (Correspondence attached) from their customer care that curtains lost-in transit by courier partner therefore they will refund within 7-9 days i.e. 16.07.2015 but payment still not refunded by them. I contacted many times with Shopclues Customer Care but they are not giving response now. Shopclues Forfeit my money. I request everybody to not purchase any product on shopclues. They give good offer but after getting money shopclues will not deliver goods. I called shopclues on their No.[protected] yesterday but no response received for refund. Now Shopclues again saying that Curtains delivered while I have not received & Shopclues also said on 06.07.2015 that Curtains misplaced by courier company. I want my Refund. Regards, Sonu Agal / Amar Agal Indore [protected]@gmail.com
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                              Murugank30
                              from Vellore, Tamil Nadu
                              Jul 21, 2015
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                              Address: Vellore, Tamil Nadu

                              I have ordered Bike helmet Stylish Medium Size(58") Shopclues order Number: 59343953, but i got local make j.bhumika helment from Merchant.When put return request to replace Item.Shopclues told, there is no Pickup service available and asking to send the same to shopclues address.I had already paid my Money Rs.828/= including shipping charge. Please find return Request Number :1696697 I am not getting proper response from Customer care.Please help me. Here i had attached snap shot of received helmet photo and my ordered helmet photos. They are updated status for return request as reverse pickup service not available for my location and asking to send wrong item to shopclues address in my expense. Today i have received mail from shopclues, they were asking to provide different location pin code for reverse pickup.I am totally unhappy to buy this product from shopclues.Please help me to replacement as per my order stylish helmet with ISI Mark or refund my amount from shopclues.
                              +2 photos
                              Jul 22, 2015
                              Updated by Murugank30
                              Till now no response from Shopclues.As per shopclues, Courier Service available for Wrong item delivery in my location, but return courier service not available for the same location.They are playing with me.
                              Jul 22, 2015
                              Updated by Murugank30
                              Please find the shopclues communication mails.


                              [protected] Forwarded message[protected]From: "Murugan K" <[protected]@gmail.com>Date: Jul 21, 2015 3:24 PMSubject: Re: [ShopClues.com] Re: Return requested for ShopClues order 59343953To: "ShopClues.com" <support+[protected]@shopcluescom.zendesk.com>If reverse pickup not available why you are delivered item to me.lt is not my fault. Shopclues only to take care to replace/refund.please do the needful.
                              On Jul 21, 2015 3:17 PM, "Murugan K" <[protected]@gmail.com> wrote:Pl check 632006
                              On Jul 21, 2015 3:14 PM, "ShopClues.com" <[protected]@shopcluescom.zendesk.com> wrote:

                              ##- Please type your reply above this line -##


                              ShopClues Support, Jul 21, 3:14 PM: Dear Murugan, Thank you for shopping at ShopClues.com. This
                              is with reference to your return request received for order no.
                              59343953. We regret to inform you that we currently do not provide
                              pick-up services at pin code 632001. We request you to provide
                              an alternate address with different pin code so that we can check the
                              serviceability and arrange the reverse pick up of your product. You
                              are always a valued customer to us and we are looking forward to serve
                              you better. If you have any further concern or queries, please feel free
                              to contact our customer support team and will be happy to assist you
                              further. Best Regards, Customer Support TeamSanjayShopClues.comMurugan K, Jul 21, 2:27 PM: Please better to refund my money.kindly pickup product from my location.I am unhappy to buy product with shopclues.Customer Support, Jul 21, 11:57 AM: On behalf of customer till
                              now product is at my place, when it will be picked up & when I will
                              receive refund? customer asking he can not send product from his side
                              he need reverse pick up service from shop clues.informed to customer
                              wait for 48 hrs. please do needful. RegardsSangeetaShopclues.comShopClues Support, Jul 18, 10:42 AM: Dear Customer, Thank you for contacting ShopClues.com This is reference to your order. We
                              are coordinating with our courier partners for pick up of your product.
                              We request you to wait. We will update you, when pick up of your
                              product will be arranged. Further, we would like to inform you
                              that once we receive your order in our warehouse then we will be able to
                              proceed further for refund/replacement. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support TeamUpasanaShopClues.comS::SCustomer Support, Jul 14, 2:26 PM: on behalf of the customer I
                              have received wrong product as I have ordered stylish helmet with ISI
                              mark but i received wrong product j.Bhumika so please do the needful. Regards, Jyoti Jhashop clues.comMurugan K, Jul 14, 2:04 PM: Comment:
                              Dear Team, i had ordered stylish helmet with ISI mark, but i received
                              wrong product j.Bhumika helmet.So i will return back this product, please
                              send exact product, which i ordered on 03/07/2015.Order Number: 59343953Return Number: 1696697Product: stylish Helmet with ISI MarkReason: Wrong Item DeliveredAction: Replace itemClick to view image: https://images.shopclues.com/images/refund_product_images/513be8081e40602New-Doc-7-1.jpg
                              Cheers,
                              ShopClues Support Team.


                              Message-Id:0KG0N2PB_55ae[protected]_83513fd2522cd3286550d6_sprut
                              Jul 24, 2015
                              Updated by Murugank30
                              I had received E-mail from Shopclues on[protected].Shopeclues saying delivery option available to my Location, but reverse pickup not available.They cheating me.Wrong item delivered by shopclues.It is a shopclues fault.I do not want spend more money in this case.Please help me to get refund.
                              Customer care people saying everyday you will get revert mail from shopclues within 48hrs.Till now nothing is happen.Please help me.
                              Shopclues Toll free Number:[protected],
                              I ordered crazy stylish helmet medium(58"), but they were delivered local make unusable and unsizable helmet in the name of J.Bhumika helmet this is not branded one.
                              Order Number:59343953
                              Return Request Number:1696697
                              |
                              Shopclues given delivered bill in that they mentioned Product Name as Stylish Helmet with ISI Mark, but they deliverd wrong Item local make HELMET J.Bhumika without ISI Mark.
                              Till now i didn't get proper response from Shopclues.Please take an action.
                              Shopclues is a cheating online shopping.No one revert on my quesetions.
                              I didn't get proper response customer care, every enquiry they are taking 48hrs to revert the same.When it will clear???Please help me.
                              Shopclues customer care requesting time to pickup wrong item from my location.They didn't confirm the date till now.Kindly help me to get replacement stylish helmet 58" with ISI Mark or refund amount.
                              Shopclues given option to drop courier at Blue dart on[protected].Parcel received at Shopclues warehouse and return to seller.After QUALITY check done.The same parcel sent to seller by shopclues.Then no update from shopclues end.Process is very very slow.Please check and do the needful.

                              Shopclues.com — Product not delivered took the money for 7 days

                              Not shipped the product took the money for 7 days

                              Wrong Item delivered - Comment #2413126 - Image #0

                              Shopclues.com — Order # 45450711 - Product color and pattern mismatch

                              The product shown in the picture is different from the product delivered through online. the quality of the product is also not to the standard described in product catalogue . The order number[protected].

                              For getting a single mobile but ipay for 2mobiles

                              Sir, i buy 2mobiles from shopclues.com but i get only one mobile so i requested to you for giving my left mobile, mobile no:[protected]

                              order orocessing

                              I was order two components, my order number is 37993113, the payment received, but the order not processed, please contact me my mobile no [protected] ana mail is [protected]@gmail.com

                              the company is taking time to even reply

                              the company sold me a blackberry q5 mobile which was not working properly, so they had it collected and now they just do not respond to my phone calls.

                              Prepaid order yet item no delivery

                              Dear Sir My Order ID 21788855 is not deliver from shopclues from 4th oct. I am follow up for my parcel but there is no serios shopclues team or customer executive. 10times i had call and mail but there is 0 result.

                              Galaxy Earphone for Samsung S4,S3,S2,GRAND,NOTE2,SDuos All Galaxy Code: 5184974

                              Today i receive my order but headphone button is not working I am unable to pick call. order# 24106197

                              material not receaved

                              order no#25912647 not receaved but
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                                R
                                rohitsingh9693
                                Jul 21, 2015
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                                Address: Agra, Uttar Pradesh

                                Sir I was requesting you from over 20 days for refund my money into my bank account from shopclues buck . But I was upload my bank detail 2 times but everytime you customer care representative say your bank details was not uploaded. What can I do. And customer care representative is also lie to customer they will not send a ticket number to my email id.
                                +1 photos
                                i want to transfer my noney in my bank account
                                narsimma simha's reply, May 30, 2017
                                Me too how is that possible I need help
                                Product with order no.[protected] & return no.-2606472, I have asked for return and refund the money to my bank a/c but u people instead gave me cluesbucks. I want my refund to be sent to my bank a/c. So plz look into the matter, its been almost 15 days. And one more thing I have updated my bank a/c information.
                                Product with order no.[protected], I have asked for return and refund the money to my bank a/c but u people instead gave me cluesbucks. I want my refund to be sent to my bank a/c. I request many times for converting the cluebucks into my bank account . So plz look into the matter, its been almost 15 days. And one more thing I have updated my bank a/c information.

                                Name :mohit kumar
                                mob.no.-[protected]
                                same behaviour with me fake site don't purchase any thing from shopclues they only offer cheap & worst product
                                is not good for long time in market, you take money from customer for good product, after receiving product he return back to you now your responsibility finish, only option is that again & again purchase bad product chain will not stop till your money not captured by shopclues completely after time limit . what an idea great marketing funda, snapdeall quite better friends they sell only those product which are exactly mentioned in deal price is not matter this is cheating with customer .three times they not send product against my clues bucks with different reason. they not intrested to return amount in our account, first tool free no i found of shopclues that is only free on paper but when we call 10-15 Rs balance always deducted, reason is that nobody call again to these fraud seller .

                                Vinod Jain
                                [protected]

                                Shopclues.com — product difficluties

                                sir maine ek powerbank mangwaya hai jo thik dhang se kaam ni kr rha hai

                                Sandisk 32 gb microsd damaged

                                This is a 32 gb Sandisk Micro sd card Damaged. We also Plese New Sd Card

                                order not shipped after 11 days

                                Order #33452413 Ashish kulkarni placed order on 15th Jan contacted customer support team no reply since 5 days

                                not dileverd

                                my order no.27276001 date 20 nov 2014, , not deliverd my addres...plz my order dilerverd urzent, , , ,

                                Non Delivery of Orders

                                Sir, I Ordered Philips DSP2800 5.1 in ShopClues.com 01-oct-2014, My Order Number Is 21656995, But my Order Did not Received, Please Send me Order or Refund my Money.

                                Not received my order

                                My order no.21616189, pls confirm where is my order, i have paid the amount. My Email [protected]@gmail.com

                                Gaming cd

                                Counter Strike Global Offensive PC no cd key ...
                                order 97373546. I want my refund to bank account. i already updated bank details.
                                my refund payment is not transfer to my bank account
                                mobile no. [protected]
                                I want my refund to bank account. i already updated bank details.
                                my refund payment is not transfer to my bank account.. my mobile no:-[protected]
                                my refund payment is not transfer to my bank account... Wast of my time for you.

                                Refund is not transfer to my bank account - Comment #2600958 - Image #0
                                Product with order no.[protected] & return no.[protected], I have asked for return and refund the money to my bank a/c but u people instead gave me cluesbucks. I want my refund to be sent to my bank a/c. So plz look into the matter, its been almost 15 days. And one more thing I have updated my bank a/c information.
                                Sufi321's reply, Aug 27, 2020
                                Same to u shopclues is worst
                                I got pathetic products when I asked for refund or replacement I got clue bucks I requested too many times to transfer it to my account through payment gateway or through updated bank details I did not got any response it's just pathetic.
                                Jyotibm's reply, Jan 10, 2017
                                Tell how to send req for refund through payment gateway to receive amount in my account
                                how to send my bank details for refund money
                                i dont need a clues bucks transfer my money in refund on my bank account, its almost a weak i returned ur stuff why your people are not responding properly refund my money as cash not as cluess bucks
                                I want my money to be transferred to bank and not through cluesbuck..consider and pls do the needfull.
                                Refund is not transfer to my account, customer care is not supportive, its very bad service
                                I got a wallet but these are so bad quality to plzz return order[protected] I want my refund to bank account. i already updated bank details
                                could you please tell me how to transfer money in clues buck account to my account?


                                thanks in advance.
                                I want to transfer my money in bank account
                                It's been never like dis olways I ve ordered from ur site bt dis tym cheated on me I ve ordered two carpet n received 1 where as I ve paid for two...so wat to do now n wat is dis all bout clues bucks I want my money back in cash
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                                  nishanikky
                                  from Guwahati, Assam
                                  Jul 21, 2015
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                                  Sir/Madam I ordered I Grasp 42S73 UHD 42 inch 4K LED smart TV from Shopclues.com with order number 56081739 on 10th June 2015. It was sent through their courier service GatiSurface and was supposed to be delivered by 17th June 2015. After one week of delay, I enquired about the same and came to know that my ordered item cannot be delivered to my address. After 22 days of regular calls to Shopclues and Gatisurface, I was informed through email that the item got returned to the origin and the refund process will shortly be initiated. Till now I didn't get my refund of Rs. 34, 990/- which I had already paid at the time of placing the order. Their customer care service is pathetic. They keep on saying that within 48 hours, they will resolve the problem. My concerns: 1) If Shopclues' courier service is unable to deliver the items to certain pin codes, why the hell they keep on displaying delivery dates while placing the order? The can simply show 'non deliverable'. 2) Why they haven't refunded the money after more than one month since the ordered date and why the customer care service always make excuse of 48 hours if they don't care at all? It's my sincere request to take necessary action against them. At the same time I claim my refund of Rs. 34, 990/- from Shopclues.com Thanks in advance
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                                    Sejal Acharya
                                    from Ahmedabad, Gujarat
                                    Jul 20, 2015
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                                    Address: Gandhinagar, Gujarat

                                    I ordered and received HM1100 Bluetooth headset through the order number 58820939 through shopclues.com on 7/7/2008. which is defective one and not being connected to any mobile phones. I complained about this to shopclues on 8/7/2015, they grant me to refund the money and told me to courier the product to the office and they will provide upto 300 cluesbucks to me which I don't want. I don't want the clues bucks so the customer care employee told me to provide token number within 48 hours so that I can send the product back to the company with it and don't need to pay courier charges. I waited for more than 48 hours and then inquired when will I get the token. Again they told me to wait for 48 hours. Again I waited 72 hours. Still I haven't got the token number. So can I know the status of the complaint? As it is not being resolved as I waited up to the required time. I need the solution of the problem at the earliest.
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                                      david laldintluanga
                                      from Shillong, Meghalaya
                                      Jul 20, 2015
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                                      i ordered euroline iron on 17th oct 2014, order no 23582349 by payments through PAYU and on 3rd November 2015 got message that due to unavailability it was transfer to another merchant and again on 18th Nov. After that no information(Email) is given to me about my order and no refund is made. On 20 Jul 2015 from inquiring shopclues i found that shopclues had wrongly claimed that they had refunded me. Please help me. I can provide details of my banking transactions on the day or days they claimed they had refunded me so that they 'll be double sure that they had not refunded me. I request shopclues to act responsibly. Please help.
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                                        Murugank30
                                        from Vellore, Tamil Nadu
                                        Jul 20, 2015
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                                        Resolved

                                        Address: Vellore, Tamil Nadu

                                        I have ordered Bike helmet Stylish Medium Size(58") Shopclues order Number: 59343953, but i got local make j.bhumika helment from Merchant.When put return request to replace Item.Shopclues told, there is no Pickup service available and asking to send the same to shopclues address.I had already paid my Money Rs.828/= including shipping charge. Please find return Request Number :1696697 I am not getting proper response from Customer care.Please help me. Here i had attached snap shot of received helmet photo.
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                                        Complaint marked as Resolved 
                                        No response from shopclues, they delivered wrong item and asking to send back to replace.They didn't pickup wrong Item from my location.
                                        Jul 21, 2015
                                        Updated by Murugank30
                                        Today i have received mail from shopclues regarding return request, they were asking to provide different location pin code for reverse pickup.Shopclues contact toll free Number:[protected].On emergency purpose i was ordered this helmet, after 10 day delivered wrong item.Now they were asking to return wrong item to shopclues address from my location.They are saying reverse pickup service not available for this location.
                                        I have purchse airmax2015 but its look different with the one in the showroom...is it fake or not

                                        Wrong Item Delivered - Comment #2206461 - Image #0
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