ShopClues.com Complaints & Reviews

Hari Kose, Jul 23, 8:10 PM: Toyoyo sport men flip flop multi colour 1 to 11 Order Id : 60704217 Date : 12/7/2015 Axamex deliver unlimited Tracking Id : [protected] Product code : 72519572 selling Price : 199×Oty: 1 Sub total : 55/- Par Corrier Boy mujse Rs.199/- mang raha ha

Defective product delivered no action taken for one month for solving the issue
Dear sir madam
On 26th june 2015 i have ordered for samsung led tv samsung 32j4100 32 inches hd ready slim led television and made full payment through credit card and i received the product on 14 07 2015 when i received the product i found that the product has manufacturing defect audio problem as per the shopclues terms and conditions it is stated that if there any manufacturing defect with the product you can return the product with 10 days after from the date of delivery the very next day i sent mail to shopclues support team regarding my issue as per their requiremt i send all the details for replacement after that they said that your issue will be solved within 48 working hours but as on date today27 07 2015 it has been one month over i have facing serious issue regarding this iam very much frustrated pls solve this problem
Order number 58397845
Return number 1693347
Product samsung 32j4100 32 inches

Hari Kose Toyoyo sport men flip flop multi colour 1 to 11 Order Id : 60704217 Date : 12/7/2015 Axamex deliver unlimited Tracking Id : [protected] Product code : 72519572 selling Price : 199×Oty: 1 Sub total : 55/- Par Corrier Boy mujse Rs.199/- mang raha ha

I have ordered a wireless IR remote controller (Cost Rs.249/-)for my DSLR camera thru shopclues.com on 28th May 2015 (order #[protected] and I received a defective product. Shopclues offered me a refund for the order by sending an email on 7th July 2015 but till the date I have not received my money back. Here is the email I received from shopclues.com on 7th July - [protected][protected][protected] Dear Dilu, We want to inform you that your Order Number: 54121961 has been initiated for refund. The details of the refund is as below: Refund in your bank/Card: 249 Refund of Clues Bucks: 0.00 Refund in Gift Certificate: 0.00 Refund of COD amount in Clues Bucks: 0 Total Refund Amount: 249 If you have any question, please contact us at Customer Support Cheers, ShopClues Team [protected][protected] I have sent several emails asking for the refund and there is no response from their side. Please help.

Sir i hqve purchased a ddr2ram 1 gb on 16 / 07 / 2015 for 341 rs. My amount is debited form my mobilwik wallet but order is not conferm and they said they will refund my amount for 9 - 10days but it is still pending. Sir pls helpme for this. My mobikwik id - [protected]@gmail.com it same for shopclues also.

Inferrior quality of jeans were supplied against my order[protected]. Return was approved by complany on my request of pickup from my location. I leave in guwahati the state capital of assam but company saying that the location is not serviceable whereas on daily basis their couriers are delivering goods here.

I ordered products #59799855 and 60374397 from website shopclues.com on 5th july and 10th july respectively. I have already made the payment online for the same products. I call on their customer care no.many time and they raise a new ticket and ask for another 48 hrs patience. There promised date of delivery have also gone for both the products but I have not recd the product yet. It's too much late. kindly help

This is regarding the order I have placed on Shop Clues on 17th of July. I have been informed my order has been shipped or dispatched on 18th of July 2015 via blue dart courier Company. However, I have assigned with wrong tracking id or number as a result I am not able to track my order. Tried calling them but they were not able to resolve my complain. =========================================================== Attached is the mail trail RE: [ShopClues.com] Re: Unable to track the shipment[protected] karan sharma 18:30PM To: ShopClues.com I have not heard anything related to my complain. Your customer service is pathetic. This is my last order from shop clues. I will strongly recommend not to order anything from shop clues. Your customer care executives are ill literate. They don'y even spoke in Hindi properly. I asked for the supervisor, they replied either he is busy or they don't have any supervisor. or in worst scenarios they disconnected my call. In one mail you agreed you provided me wrong tracking id and in another mail you asked me to track my order on courier website. Stop running this company or stop fooling around people. My request. Thanks for worst ever support Karan Sharma Date: Sat, 25 Jul 2015 12:48:39 +0000 From: [protected]@shopcluescom.zendesk.com To: karan.m.[protected]@hotmail.com Subject: [ShopClues.com] Re: Unable to track the shipment[protected] ##- Please type your reply above this line -## Customer Support, Jul 25, 6:18 PM: On behalf of customer, I am waiting for the product and it showing shipped, the tracking id which you have provide is invalid, either your delivered my product else refund my money as soon as possible. kindly do the needful. Regards Prakash bharti shop clues.com ShopClues Support, Jul 24, 1:19 PM: Dear Customer, Thank you for shopping with ShopClues.com. We regret for the inconvenience caused to you. Based on your query, we would like to inform you that your order is out for delivery to your shipping address and will be delivered to you within 24-48 hours. Please note, you may also track your order on courier website by using the tracking details which you have received against your order. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Amit ShopClues.com ShopClues Support, Jul 22, 3:37 PM: Dear Karan, Thank you for shopping with ShopClues.com. This is with reference to your query regarding order no. 61557113. We sincerely apologize for the inconvenience caused to you. We have forwarded your concern to the courier company. We are following up on your concern on high priority and we are trying our best to get the resolution as soon as possible. We will contact you by email or phone with a proper resolution shortly. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Kalpana ShopClues.com ShopClues Support, Jul 22, 9:59 AM: Dear Customer, Thank you for shopping with ShopClues.com. We sincerely apologize for the inconvenience caused to you. As your order is untraceable on the courier website, we have forwarded your concern to our courier partner and we are following up with them. Once we receive any information from them, we will update you with the same. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Amit ShopClues.com KaranSharma, Jul 21, 4:56 PM: I am not able to track this order. Kindly help me out. Cheers, ShopClues Support Team.

I ordered a product #60178917 from website shopclues.com on 8th july. I got a mail on 19th july that the product has been succesfully delivered but there was no delivery made to my address.I have already made the payment online for Rs.698 through credit card.I daily call on their customer care no.and they raise a new ticket and ask for another 48 hrs patience. Its been 17 days from 8th and I have not recd the product yet. kindly help.

I have purchased a set of 'Oleva Ladies Leather Watch Set Of 3 Combo Ovd 162 Code: 3282984' from this website and the order no is #60280811. The products delivered to me is all damaged . Not even one watch is worth wearing. I tried raising a "request for return" in shopclues site, but that request is not getting submitted. I also tried raising complaints in site, that too is not reaching the concerned person. Totally upset with this. I want this product to be returned and money refunded

Sir,

I am trying to cancel my order from last two days but my account is not opening, everytime it is saying wrong password. I have also reset the password then also it is not opening and i am unable to cancel my order. Order is cash on delivery from shopclues.
Order id is 62351049. I can not accept this order. Pls help me

I have purchased a laptop charger in shopclues.com, they had no cod, so i had to pay in card only. I recieved a damaged product which was stopped working within 4 days.
I demanded for refund, it has been 3 months, they have been giving silly reasons and postponing till now. Their customer service is worst. Guy please avoid this site as much as possible.

I order from a product(SLT 2 in 1 - 12 LED Rechargeable Emergency Light + 3 LED Bright Torch
Code: 1434298) from shopclues online shopping side through net banking date 28/06/15 order no 58879013.yet they no send my product or refund my money.i mail them for refund purpose but no any response so i request you arrange my refund money as soon as posible.

Order Number 47854685 Track number GGN 4326699 Order Date[protected].17 pm Still Item not received Professional Courier Incharge Mr. Raju Contact No. [protected] telling Item missed ( Iam searching for this item from 2 months) still not delivered the item I want the item as early possible

This complaint in regarding shopclues order no. 56007085 where a wrong product was delivered to me. The company ( shopclues.com) is refusing to refund or exchange it with the correct product. This despite repeated calls/ mails to the company. In the backdrop of my woeful first hand experience, i propose all to avoid shopping from this website. And expect the company to resolve this matter fairly.

I have ordered 3 Dell mouse and got delivery yesterday. I am not happy with the products, because the products are not authentic or I can say a duplicate/fake product- there is no SERIAL NUMBER mentioned on the back side of the all mice and as well as on the box. I am running an IT company and all I have is DELL everywhere in my office. I have compared these mice to my old ones - both are same model and they are not similar at all by touch feel. And for warranty coverage, Dell only goes by calling to their call center and log request for replacement by giving the serial number only. If there is no serial number anywhere- then I will not be able to claim the warranty when the time comes. The SERIAL NUMBER SPACE IS JUST LEFT BLANK ON THE BACKSIDE OF THE MOUSE. I have contacted ShopClues.com for return and they simply denied it.

Shop clues is cheating public. They sale very cheap quality products at cheap rate. the same product we get on road side with better quality at that price. please public don't buy anything from shop clues site. the customer support team is worst. they simply forward the formatted messages and keep quite. they don't respond properly to the customer. even after months neither product will receive nor money will be refunded. those innocent people leave their money. those will struggle, they may get refunded after months. please don't get cheated by this site.

Hari Kose Toyoyo sport men flip flop multi colour 1 to 11 Order Id : 60704217 Date : 12/7/2015 Axamex deliver unlimited Tracking Id : [protected] Product code : 72519572 selling Price : 199×Oty: 1 Sub total : 55/- Par Corrier Boy mujse Rs.199/- mang raha hai Or mother or ki gali de rahe hai. Or Rs.179/- Ka refund bhi nhi de rahe hai.

Refund nhi mila shopclues team Attractive Melamine Dinner set of 12 Pcs Dear, Shopclues Team Attractive Melamine Dinner (Set of 12 PCS) Order ID : 59246299 Order Date : 2/7/2015 Amount Paid : My Clues Bucks se Rs.179/- Status : Checkout Incomplete My Clues Bucks me Refund nhi aya hai Rs.179/- Plz help me Shop clues team

I didn't receive the Product for which I have already paid for Order ID 5647415

I didn't receive any Phone call or neither any of my neighbors took the parcel. I have asked the team to please check who delivered the product and to whom was it delivered. They are always coming back to me saying that the courier company had already delivered it.
(Are they trying to prove that I am lying.)

I have asked them to let's both Investigate.
1) Who delivered the product?????

Name the person who delivered it. The courier company can explain, and let us ask him. Conference him to me.
(Dont know why this is taking so long time)

2) To Whom was it Delivered?

Let us know to whom was it delivered.

This will solve the issue.


BUT STILL NO REPLY from Shopclues.