ShopClues.com Complaints & Reviews

Placed an order for sony xperia z1 black hand set on 03/02/2015 vide order no. 36589905 by paying the full amount through net banking (20749), company supplied a hand set which was defective and returned, again one mobile delivered as replacement against new order No. 52903482 on 30/05/2015 it was worst then previous one old/used phone looks like as brought from chor bazzar.Again complaint sent to shop clues, after regular chasing and complaining through phone & E mails company have picked the phone on 22/06/2015. Now it's more than 50 days after pickup but no proper reply/communication is sent by shopclues. Customer care peoples are making fool of peoples by giving the same reply that " thank you for contacting us we have noted your concern and you will get reply/resolution in next 48 hrs. It is more than six months but I'm not able to contact any responsible man on shopclues who can reply, cutomer care people says an call back is arranged our seniors will contact you on day & time but no call from company's end. One day they state that refund is in process another day they informed that your refund will be processed when we receive your product in our ware house. This type of misleading information I'm getting from shopclues customer care in every 48 hrs but no resolution. PL look into the matter and arrange refund at the earliest.

I have ordered sony spekers for my car . void order no 63762761. Paid in advance along with shipping charges. Ordered on 31 jul 2015. When ordered item was In stock, Later recieved email from seller that item out of stock. How it is possible? On 3-aug-2015 complaint to customer care by email, got response that will resolve and ship in two days time. Agin on 5-aug-2015, followed up with customer care on[protected]. Again spoke to customer care executive as well as his supervisor but no resolution. Same reply that will dispach your item in 48 hours. Really need 9 days to dispatch the order? Still i guessing that item is not in stock with seller and giving excuses. Hope will get positive resolution. Anand Mahendra [protected] [protected]@gmail.com

I ordered 8pin Male to USB Female OTG Adapter 4rm shopclues but when i used, it wasn't working & i made a return request & they accepted to pick that defective product within 3or4working days (order#6236948) but they haven't pickedup, 2day i called customer care they said my area is in not reachable, so they unable to pickup the product, i dont how they delivered the same product in COD for same area, so plzz help me to get my refund money as soon as possible with min possible day...

dear sir, I have purchased a reebok bagpack form shopclues but the product i have received is defective and not branded, So I told shopclues take it back and refund my amount to them but they are not responding to me. I am requesting you please please help me in this issue.details if the product are Order No.: 60634421 Return No. 1742229

Respected Sir/Madam, This is to share with you that I have ordered Micromax Yureka from ShopClues.com website on 30th Jun 2015. Till date I have not received my phone from ShopClues.com website. My order number is: 58949545. I have call them multiple times and have written around 10 to 15 mails. They tell me to keep patience. I am frustrated with the service provided. One of the worst service is provided by ShopClues. From last one week, status is shown as Delivered but however, I have not received my device. Now ShopClues team tells that there is some problem at delivery end therefore, will take some time. I have been waiting from last one month. Please help me so that I can receive this product or get my money back. Best regards, Vatsal

Respected Sir/madam, I was buy mostly on sunday your flea market today in morning also order to 5 Nos of GOLA MAKER ordered (special scheme 93% off on day). him each of Rs 56/-(Rs 56*5= Rs 280+95 shipping charges-72 mu clues bucks = Rs 303 pay to you by debit card) Total ammount Rs 375/- My order no. 63909128 on 02 Aug 2015, 08:45 AM. I was check after in my mobile payment has been done & in my mobile no from shopclues.com also massage received for confirmation. I was checked in my order history also showing order. Around 12:20 hrs in my order History showing my order request has been cancelled by Merchant (Cancellation Request By Merchant). Sir, when i was order him Gola maker was showing in In stock i was pay to hi, then why my request was cancelled by merchant. Sir i would like to request you please help me for my order only. regards, Jayesh Gupta [protected]

Dear Sir/Madam, This Is To Inform You That Today On 04.08.2015 Time 15:25 I Recived This Product But Their Is An Issue With The Same Product, the same is Not in Woprking Condition, So Please Look Inthis MAtter ASAP. Thanks & Regards, Nilesh Pal GCMMF(Amul) +91-[protected]

On 25/07/2015 I made compliment ROHAN SHINDE, Jul 25, 12:42 PM: I just get delivered my power bank on 25/07/2015 at 12.23 But You send me wrong Power bank I have Ordered for Samsung power bank you send me MI Power bank in Samsung box Please arrange to take back and send me correct Item Other wise I will make Consumer Complaint and on 26/07/2015 my compliment shown is resolve so on 27/07/2015 I made call to service center that my complaint is not resolve and they reply me Customer Support, Jul 27, 10:09 AM: On Behalf Of The Customer : I have already filed return request for my order as instead of Samsung Power Bank i have received the power bank of Mi but till now no updates has been provided to me so i want my replacement to be initiated on urgent need kindly update me for the same. Regards, Om Raj Shop Clues and on 28/07/2015 I got this massage Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your request received for return against the order no. 61277179. As requested by you, your request has been approved i.e. To Replace. Kindly note the reverse pickup has been scheduled and one of our courier agencies will reach you in next 6-7 business days. We request you to pack the product and do mention order number on the packet and hand over the packet to the executive with the following address mentioned on the packet. Kindly take the receipt from courier person. Clues Network (P) Limited, Plot Number- 648, Bijwasan, New Delhi - 110061 Phone: 011 – 28063316 – 15 Please note that in case of non-availability of any personnel, a new request for a reverse pick needs to be created by coordinating with us. You may also track the status of your return at www.shopclues.com/trackorder For further assistance kindly refer to www.shopclues.com/help Best Regards, and now 04/08/2015 on 25/07/2015 I made compliment ROHAN SHINDE, Jul 25, 12:42 PM: I just get delivered my power bank on 25/07/2015 at 12.23 But You send me wrong Power bank I have Ordered for Samsung power bank you send me MI Power bank in Samsung box Please arrange to take back and send me correct Item Other wise I will make Consumer Complaint and on 26/07/2015 my compliment shown is resolve so on 27/07/2015 I made call to your service center and they reply me Customer Support, Jul 27, 10:09 AM: On Behalf Of The Customer : I have already filed return request for my order as instead of Samsung Power Bank i have received the power bank of Mi but till now no updates has been provided to me so i want my replacement to be initiated on urgent need kindly update me for the same. Regards, Om Raj Shop Clues and on 28/07/2015 I got this massage Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your request received for return against the order no. 61277179. As requested by you, your request has been approved i.e. To Replace. Kindly note the reverse pickup has been scheduled and one of our courier agencies will reach you in next 6-7 business days. We request you to pack the product and do mention order number on the packet and hand over the packet to the executive with the following address mentioned on the packet. Kindly take the receipt from courier person. Clues Network (P) Limited, Plot Number- 648, Bijwasan, New Delhi - 110061 Phone: 011 – 28063316 – 15 Please note that in case of non-availability of any personnel, a new request for a reverse pick needs to be created by coordinating with us. You may also track the status of your return at www.shopclues.com/trackorder For further assistance kindly refer to www.shopclues.com/help Best Regards, and now 04/08/2015 on 25/07/2015 I made compliment ROHAN SHINDE, Jul 25, 12:42 PM: I just get delivered my power bank on 25/07/2015 at 12.23 But You send me wrong Power bank I have Ordered for Samsung power bank you send me MI Power bank in Samsung box Please arrange to take back and send me correct Item Other wise I will make Consumer Complaint and on 26/07/2015 my compliment shown is resolve so on 27/07/2015 I made call to your service center and they reply me Customer Support, Jul 27, 10:09 AM: On Behalf Of The Customer : I have already filed return request for my order as instead of Samsung Power Bank i have received the power bank of Mi but till now no updates has been provided to me so i want my replacement to be initiated on urgent need kindly update me for the same. Regards, Om Raj Shop Clues and on 28/07/2015 I got this massage Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your request received for return against the order no. 61277179. As requested by you, your request has been approved i.e. To Replace. Kindly note the reverse pickup has been scheduled and one of our courier agencies will reach you in next 6-7 business days. We request you to pack the product and do mention order number on the packet and hand over the packet to the executive with the following address mentioned on the packet. Kindly take the receipt from courier person. Clues Network (P) Limited, Plot Number- 648, Bijwasan, New Delhi - 110061 Phone: 011 – 28063316 – 15 Please note that in case of non-availability of any personnel, a new request for a reverse pick needs to be created by coordinating with us. You may also track the status of your return at www.shopclues.com/trackorder For further assistance kindly refer to www.shopclues.com/help Best Regards, and now 04/08/2015 ShopClues Support, Aug 4, 1:47 PM: Dear Rohan, Thank you for shopping with ShopClues.com. This is with reference to your return request received for order #61277179. We regret to inform you that we currently do not provide pick-up services at pin code 410203. We would request you to provide an alternate address for the pick-up with a different Pin Code or send it to below mentioned address through a courier agency which is traceable online except India Post and we will reimburse the shipping charges upto Rs. 300 in the form of Clues Bucks. Please send us the scan copy of courier receipt. To, Clues Network (P) Limited Plot No. 653A, Palam Vihar Road, Bijawasan, New Delhi-110061, Phone: 011 – 28063316 – 15 The refund / replacement process will be initiated once the product clears the quality check. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Akhilesh ShopCluse so they want I make courier chargers of Rs.310 for Power bank of Rs.199

Dear Sir /Madam I have ordered the following today in shop clues. [protected]Musical Robot With Light Kids Toy (QTY:1) [protected]Electronic Keyboard Kids Musical Piano with Mic (QTY:1) I have done transaction through my debit card. Actually money was debited from my account but order is unsuccessful. What should I do now? Please do the needful.

Dear Sir, I Purchase Mobile Phone In Shop Clues. I Received Defective Product. I Tell Shopclues about it but it answering me that, not return or replace this item, But, in this attachment that, replacement guarantee.. so, why you not return my product...

I dilip kr biswas, had purchased the led wrist watch through the shopclues.com via online on 29.07.15 and order no 20182167 but i received defected led wrist watch on 01.08.15 so request you please solve the matter as soon as possible... from DILIP KR BISWAS PH- [protected]

I have requested for a replacement of the nova hair straightener on 16th july . My order no. Is 60652097 and the return no. Is 1708399.. the shopclues boy has taken the parcel back but didnot replace my order . There is no sufficient details on how and when will my order will be full filled.. i would like to recieve my order as soon as possible. Kindly see through my request and full fill it as soon as possible

i dilip kr biswas, had purchased the led wrist watch through the shopclues.com via online on 29.07.15 and order no 20182167 but i received defected led wrist watch on 01.08.15 so request you please solve the matter as soon as possible...

from
DILIP KR BISWAS
PH- [protected]

I had ordered a WhiteBoard (2' * 1.5') from ShopClues website on 23rd July 2015. When the board got delivered to me on 28th July 2015 it was damaged. I had asked for return on 28th July through Shopclues website (Return Number: 1836363). However, it got rejected from Shopclues stating only damaged product can be returned. I call their customer care and told them that I have received a damaged product and want to return. He again raised the return request and it got rejected again stating the same reason. I again called their customer care he again raised the request and it again got rejected. Finally, I called their customer care on 30th July and asked the guy to bring his manager on line. I spoke with the manager and he said item will be returned, however I haven't received any communication from Shopclues about return.

Hi I place a order on shop clues website on 23rd June and I received the product on 6th July its damaged product and I placed a replacement and I revived a product on 27th July and again I received a defective product and I told that to refund the money to me until now they are not responding to me simple telling that it will take 3 business days but they complete 4 days until now they are not solving my problem simple they are cheating customers like this my order no is 61107844

I ordered a white board (2' * 1.5') [order 62465741] from Shopclues website. When I received the order I found that the edge of the board was broken. I have raised return request first on their website and then by personally calling their customer care number, but they are not taking return the item. But they are not accepting the return request.

Hi, I have ordered Wellon water purifier on 11 Jul 2015 and the order number : 60493307. Return ID: 1749175 The product took more than a week to deliver, the outer pack was good and had to take delivery. Once I open I see, the purifier body is cracked and all the parts inside are mispositioned and not in working condition. This is all happened because the packing was very poor. They just put one box and a brown paper wrapped over it to look good. No stuffing to keep the product safe. I have raised a request for return, next day I get a email for them that they don't need the product and can be disposed the refund will happen to me. But I was waiting for them to come and pick the product. After a day they send email that they will pick up the product, but they never came. After a day they are saying I need to send the product, which I am not agreeing. I need the refund then I will send the product back. Or you come and pick and give a conformation receipt. They are not responding to my emails. the product worth of 6300 and just lying down. They have decided to cheat me. the website still says they will come and pick up, but when I phone them they say send it to there address. They are not ready to send email about this. I want to fight for my money, Please help me. I don't want others to be cheated like this.

My return request order number is 57847113 My name is Santosh Kumar Singh, mobile [protected] I several times called Shop Clues and several times mailed them to take return of the duplicate sony powerbank which they provided whichh they didn't. I purchased this power bank when I was in bangalore and I then after getting the delivery I came to Lucknow. Several times I called and mailed customer support of shopclues to take back my order from my lucknow address but they went to my bangalore address and now this duplicate product is with me only. The main problem is that why they delivered me a duplicate product? I want to sue them.

Hi,
I purchased a battery for lg optimus from shopclues with order details :
order number : 60956411
Order Date : 13 Jul 2015, 12:22 PM
I received a defective product, it doesn't work at all, it shows fully charged when charger is connected, but as soon as i disconnect the charger my phone gets switched off. Although my phone is working fine with older battery so there is no issue with the handset.
I requested for return and refund of my money through return request: with folowing details :
Order Number: 60956411
Order date: 13 Jul 2015, 12:22 PM
Return: 1825567
Return Request Date: 27 Jul 2015, 12:33 PM
Action: Refund
Status: Return Requested
But no communication have been made from their side so far. I tried to contact them again and again by messaging them, even tried to raise different return requests but all in vain.

I am attaching order invoice as proof. Please take possible actions, this is worst experience ever!!

I order a samsung micro sdhc card 32gb on 21 july they said we will dispatch your order as soon as possible. I waited till 26 and i registered a complaint that the order has not neing shipped then they said that wait till 30 july. But on 28 it was showing that cancellation request by merchant. And now yesterday it was cancelled without notifying me