ShopClues.com Complaints & Reviews

Order no 58665819 Pack of 5 shirt- all torn, discoloured, defective and very very pathetic condition from Koutons Koutons Assorted Shirts - Pack of 5 Code: 79164586 Options: Size: M But when i got the shipement, it was sealed and packing was fine, but the clothes inside is very cheap, torn ridiculous to even think of wearing. Torn from many sides, multi colored patches and no buttons. I have requested to take back the shipment, but no reply Request you to escalate to the highest level.

respected sir, I attach bill detail and product photos, , , pfa COMPANY NAME-Shopclues.com ORDER NUMBER[protected] at dated[protected] DELIVERY DETAIL-ARAMAX CURIER trackin number-[protected] AT DATED[protected] RETURN NUMBER-1622295 AT SAME DAY[protected] STILL REQUEST NOT APPROVED I have order three quantity rain coat ORDER NUMBER 58083541 at dated[protected] and aramax couries gives me trackin number-[protected] and dilerved at[protected] but I received only one quantity in parcel, , , , , , , when I talk to shopclues customer care it says return process, , , , , I do same process at same day, , , but till date I don't receive any conformation of my return request approval, , , , , , I call so many time to shop clues customer care but no response form customer care I have already spend rs200 in talking to customer care, , , , , ,

I ordered a Double Bed Ac Blanket - Purple Code: 6737962 on 7/6/2015. Till today they ere not delivered the same. when contacted them and for my mail the reply was the item was delivered. But as per the courier website they never deliverd and it shows pending. Worst service from Shop clues. My order ref code is 55774821. Thirumalaiappan Advocate High Court, Madurai

I have ordered Philips speakers (home theater) under order id: 56635881 from Shopeclues. However there was wax leakage in the woofer of the unit. On the same day of delivery i.e. 22nd June, 2015 I have requested return of the product. However there were multiple iterations and escalations. Finally they have asked me to visit service center as the product is under manufacturer warranty. The seller is also fraud as the mobile no. on the bill is 9 digits (incorrect). As per return policy I can return back the product in 10 days, however they are denying the return as the product is under manufacturer warranty. In all the online sites, the seller is paid only after 7 days from the delivery of the product. However in the sellers of shopeclues are paid 1st and then the product is delivered to the customer which shows that there is no customer protection policy in shopeclues. Pls help to get back my money.

Dear Sir/Madam I had ordered Mi Power Bank 10400 Mah vide Order No 58854153 issued by the Shopcles. I got the product on[protected], but when i opened the envelope of the product I found that the product was damaged and in bad condition. The second thing the product was not that I have ordered. I made call to customer care to solve the problem. They told me to solve the problem as soon as possible vide complaint No- 1654179, but after some time I got a mail responsing to my complaint that " Merchant rejected the return". I again called customer care to know about that Message but they showed irresponsibility to solve this problem. They told me that It is upto the Merchant that He replace the product or not. Dear Sir/Madam I had bought this product from Shopclues not from any Merchant, so it is their responsibility to solve the problem. I don't what is going on between the Merchant and the Shopclues, but I think Shopclues is not good for shoping, even I can it's shopping experience is horrible. Here Money is not a big issue, but it is most worriable thing how the companies are playing with the rights of Customers. At the time of promotion they made a lots of commitments, but after that they harash Customers. Dear Sir/Madam on the behalf of the every online customer I request you to solve the above said problem to avoid incovenience caused to customers.

dear sir/madam, i had ordered a samsung s duos battery and my order no was 58268359 . my email id is [protected]@gmail.com. but i received a duplicate battery having vey poor battery backup only 2 hrs. i had also reached the samsung retailer and he even confermed that it is duplicate. kindly replace it with original one. with regards: vikram kumar singh contact no:[protected]

I had ordered a pair of adybird boots from shopclues & received the delivery on 16 the June... The day before yesterday I took it out for use & only after the second use it's getting torn both of the boots are torn now, only after its second use.. & also its condition is getting worst now. Moreover its looking like a school shoe now... I tried to log into my shop clues account but I am unable to access it... I just want the shoes to be replaced or I want the refund..

With the below mentioned order ref. i Received a broken photo frame in side the box as mention my complain return req. with photos attached, after a gap of day or two mail was received stating to provide images once again and i replied immediately with attached images via E-mail and shopclue online portal (Return req.) I wounder how could a return complain been closed very next day of my mails without taking any action. Can any one please help me, how to file a complain against them. Order Number: 58014907 : 24 Jun 2015, 10:32 AM Rs.215/- (PHOTO FRAME) Return: 1610569 : 29 Jun 2015, 12:36 PM Regards Sanjay Jain [protected]@msn.com

I ordered a wrist watch to shopclues.com. to day i received the product, but after open the packet i am surprised, it's a damaged watch.it's belt is lock free and LED do not work properly. that's why i want to replace the watch. my order no 59134969 product exclusive stylish led black plastic band watch mob [protected]

Dear Shop Clues Team, Myself, Advocate Mr. Vinod Satpute is representing Mr. Pratik Gandhi for the defective product delivered No – 58064233 from Shop Clues.com. We have sent you multiple reminders and requests to resolve the problem at the earliest though we have been delayed for a long time. However, my client received an SMS on the phone number stating that one Mr. Mahesh Rathod shall have a reverse pick up of the defective product from my client’s custody. Please note that we wish to have a written confirmation from you that we shall be given a replacement by providing the original product as ordered previously at a discounted price, as my client has suffered inconvenience due to your deficient service. We therefore want you to replace it with the original product on or before 05th July 2015 at a discounted price, to my client Mr. Pratik Gandhi or else we shall be constrained to take action before the proper forum including before the consumer Courts for deficient, inefficient / sub - standard service. Regards, Advocate Vinod Satpute (Bombay High Court)

Dear Sir, This is in reference to my order no. 57132475 for the Xiaomi MI Power Bank 10400 mAh Code SCBD, SCBD, SCBD delivered on 29 Jun 15 to Mr. Manjeet Jha INNO Instrument India Pvt.Ltd, 5th Floor, Mohta Building, 4, Bhikaji Cama Place, New Delhi-110066. The Power bank doesn't have back up of 05 minutes after fully recharged Power bank. Request you to please replace the Power Bank ASAP. With Best Regards, Manjeet Jha [protected]

Dear Sir/Madam I am not at all satisfy with shopclues customer service reply as given below (We sincerely apologize for the inconvenience caused to you. As your order is untraceable on the courier website, we have forwarded your concern to our courier partner and we are following up with them. Once we receive any information from them, we will update you with the same.), As per your confirmation the product has to be reach by today at my delivery address but still i didn't get any proper response from your end. I want you to cancel this order and return back my money into account without further delay. Why you are giving wrong commitment to customer when you couldn't deliver as per the deadline? Please return my money i don't want the product. Next day i got the product from ST courier and it was returned back to seller warehouse on 24th of June but still shopclues customer service team saying that the product is delivered when i am asking for a proof they don't have also not even sending reply also since 4-5 days. This is the site is very worst in servicing. I have to pay my credit card bill by 7th of july but they have not processed my refund. If they are not process my refund shopclues will bear the interest charges. Kindly take immediate action please. Thanks & Regards, Hariharan S +91-[protected]

Dear sir/mam, I am really afraid to let you know that i have ordered for a colourful umbrella of order no[protected] was totally dameged while i got my courier from xpressbees courier sevice. The umbrella was already broken into two pieces when i got. So kindly let me know what to do.! With Regard Anshul Mishra [protected]

Dear Sir, I am the regular constomer of ShopClues. I received GCI10400 mAh power Bank for all mobile order no. 58164221 on 30.06.2015. but it is not working. indication in the power bank are showing, . but it is not charging any mobile phone. it has been charged more than 24 hours. but of no use. Kindly replace the same with the new one at earliest. Your early action in this regards shall be highly appriciated. with regards from Rameshwar Bhardwaj ho. no. D-1010, Gali no. 11, Gautam vihar Colony, Narela, Delhi-110040 Mobile No. [protected]

Helllooo Is anyone bothered? Customer service? Have u sent d parcel abroad? So much tym u guys are taking? Its really frustrating... ▼ Hide quoted text On 1 Jul 2015 11:49, "Pallavi Kadam" wrote: Hi, Please tell me atleast that u guyz gonna send me d product or cashback? As its getting too hectic...plz understand my condition too... n wat abt d compensation... in any case I need a compensation... Plz tell me wats d status of d order so tat i[censored] nt delivering d product I can order frm other eligible site... plz a arrange cashback then. On 30 Jun 2015 15:58, "ShopClues.com" wrote: ##- Please type your reply above this line -## ShopClues Support, Jun 30, 3:58 PM: Dear Pallavi, Thank you for shopping with ShopClues.com. This is with reference to your query regarding delivery of your Order no. 56246397. We sincerely apologize for the inconvenience caused to you. Based on your query, we would like to inform you that we are arranging RTO from the courier. As soon as we receive the product back from the courier, we will be able to proceed further. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Roma ShopClues.com Pallavi Kadam, Jun 30, 2:25 PM: Hi.. What kind of service u guyz give ? No one is bothered to reply or follow up... plz refund my cash I[censored] nt able to deliver d product... its been 20days I haven't received my order? Hellllllllllllooooooooooo On 27 Jun 2015 12:12, "Pallavi Kadam" wrote: Hi, Its still not traceable. Its high tym for d late delivery.. please understand I ordered in 11th June.. its 27th today.. its a gift for some child...such a shame on your side ... I never expected this kinda service... Please jst get d delivery done... also some compensation is expected from your side. Regards, Pallavi.K ShopClues Support, Jun 29, 4:44 PM: Dear Promad, Thank you for shopping with ShopClues.com. We apologize for the inconvenience caused to you against order no. 55089403. We value your relationship with us. With reference to telephonic conversation regarding the issue of delay delivery.We would like to inform you that we are issuing 50 Clues Bucks as a gesture of goodwill which will be credited to your account after your confirmation. Request you to acknowledge. Once we receive confirmation from your end, we will credit Clues Bucks which will reflect in 1 working days in your account. Your feedback is valuable to us, we are looking forward to serve you better and taking necessary action to avoid such issues in future. For further assistance, kindly refer to www.shopclues.com/help We look forward to your shopping with us again! Best Regards, Customer Support Team Amit ShopClues.com Pallavi Kadam, Jun 29, 8:15 AM: Hellllllllllllooooooooooo Hi, Its still not traceable. Its high tym for d late delivery.. please understand I ordered in 11th June.. its 27th today.. its a gift for some child...such a shame on your side ... I never expected this kinda service... Please jst get d delivery done... also some compensation is expected from your side. Regards, Pallavi.K Pallavi Kadam, Jun 27, 12:12 PM: Hi, Its still not traceable. Its high tym for d late delivery.. please understand I ordered in 11th June.. its 27th today.. its a gift for some child...such a shame on your side ... I never expected this kinda service... Please jst get d delivery done... also some compensation is expected from your side. Regards, Pallavi.K ShopClues Support, Jun 26, 9:55 AM: Dear Customer, Thank you for shopping with ShopClues.com. We regret for the delay in the delivery of your order. Based on your concern, we have received an update from our courier partner that the tracking number which has been provided to you, will be traceable in next 24-48 hrs. Hence, we request you to track the same on courier website after the mentioned time period. Please be assured that our Logistic team is continously follwing up with courier company to arrange the delivery of the product on priority basis. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Amit ShopClues.com ShopClues Support, Jun 24, 3:36 PM: Dear Pallavi, Thank you for shopping with ShopClues.com. This is with reference to your query regarding order no. 56246397. We sincerely apologize for the inconvenience caused to you. As your order is untraceable on the courier website, we have forwarded your concern to our courier partner and we are following up with them. Once we receive any information from them, we will update you with the same. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Roma ShopClues.com Pallavi Kadam, Jun 24, 6:24 AM: I haven't received d product yet .. m nt able to track It frm d AWB details provided in ur email..its high tym nw...plz reply asap

i am book led light. Product Quantity Combo of 3W, 5W, 7W Led Bulbs Set of 3 Code: 7747420 order no is 57171037 email id [protected]@rediffmail, com mobale no [protected]

I've bought Eveready 14 inch RF03 Rechargeable Table Fan - White from Shopcluses before a month ago. It was not reacharging, batter was totally waste. They have picked up the fan from me as i have complained. Every time I need to spend 30 to 40 Rs to talk to their customer team. They dont response if we email, the rep said we must call them to get update. I've paid before a month not used the product. Whenever I call them they say one business day or 24 hours to resolve the issue. and I will be getting email. It has been 5 days no update I have got, I feel the money has gone, I want to go to consumer court as they are cheating. What was my mistake?. You advertise and sell defective products that I need to spend money for calling you everytime. You are least bothered about the customers. I think it can to do the press and media to create awareness of the online shopping not only for shopclues for all the online traders. What is the compensation that you are going to provide fake promising Shopluse? DONT JUSTIFY THAT AS PER YOUR COMPANY POLICY THIS AND THAT. YOU ARE CHEAT

I have buy a mobile lemon gc349 on 19 jun 2015, 02:10 pm vide order no. 57244625, and pay the amount rs. 2540 by netbanking.
Shopclues say :estimated delivery between: sat 27 jun and mon 29 jun"
As per shopclues website, this order was processed on 20th june 2015.
As per shopclues website, quality check was done on 20th june 2015
As per shopcles, order has been shipped through overnite express with tracking number [protected].

Now today is 2nd july 2015, i have not received my order.

As per overnite express; " the tracking number does not exist in our record. "

Its means, shopclues give me a fake tracking number??
Anyone may be guilty, but its clearly lack in service.

Hello, I have ordered indo Tri Shakti Yantra (Swastik Om Trishul) In Brass Big-set of Two on 28th June 2015 and my order number is 58707565 Code: 76519862 Merch Ref: SJ385 and yesterday (01/07/2015), i got one useless materail delivered by Ecom Express (Tracking No:[protected]. Attached the snapshot of the useless material for your reference. Request you to deliver the exact item what i ordered and dont deliver me any useless things if the ordered item is not available. If the material is not available, request you to payback my cash immediately. And dont entertain this kind o[censored]seless merchants in shopclues site and request you to remove from your merchant list. Note: This is the second time i got struggled here in shopclues and if i not get my money back or item ordered i will surely lodge a complaint. Thanks and Regards Sivakumar Dayalan [protected]

Hi sir or madam my product nova three head cutter not quality i am refund cash ur coriuar prosan received product 30/06/2015but my cash 348 not refund my account my order no 57420177 my return order castomer copy no awbscl0166651