ShopClues.com Complaints & Reviews

I have order two products, One product I received but not the actual order which I had placed instead of the actual order they gave plastic thing. Yet one more product they have to deliver. I am trying to call them but customer care number is not connecting and no email support or e-chat support is there. This is really a fake company. Don't buy anything from this company. Don't know how I will get my money back or the actual order which I had been place order.

These are the Order details Order #24207163 ORDER DATE: 21 Oct 2014, 02:54 PM PAYMENT METHOD: PAYU SHIPMENT INFORMATION: TRACKING NUMBER [protected] VIA OVERNITE TILL NOW Nov 11, 2014 this product has not been delivered. Dont know these people can beg money rather than cheating people like this.

I order many product on 22/10/2014, and I already made the online payment .but i did not get 3 product yet. i trace the docket no of blue dart but it show invalid . i need the status of my shipment. my combined order no.[protected]. 1- order no.[protected], bluedart docket no - [protected] 2- order no.[protected], bluedart docket no - [protected] 3- order no.[protected], bluedart docket no - [protected] please check and solve my problem soon as posible. thanks sanjay prajapati mob no.- [protected]

Dear Sir/Mam, I had ordered a Philips HD9220/20 Air Fryer (Order No.[protected] on ShopClues.com on 18th October 2014 and according to shopclues my order was dispatched on 28th October 2014 via Safexpress courier service but till the date (10th November 2014) i haven't receive my order. I also try to contact safexpress team to know my waybill status but they are unable to answer me the exact position of my courier. I also email to shopclues customer service and my request has been logged with ticket number 1354840 but every time they say "our team will contact you within 24 to 48 hrs. but NO REPLY from any one. Their Tag line should be "NO CLUES AT SHOPCLUES -- SHOP AND FORGET" VERY POOR EXPERIENCE, NEVER EXPECTED THIS TYPE OF SERVICE. Regards Rehan Ahmed. [protected]

subject : Regarding My online Order from www.shopclues.com I have ordered a watch from shopclues. Below details: Item: Tag Heuer Carrera Calibre 16 Day Date Automatic Men WatchDiscount Black Dial Qnty: 1 Order No: 23070721 Order Date:13 Oct 2014, 12:57 PM Name: Neeraj Sachan payment mode: Credit card mobile no: [protected] I am following this order from 3 week. I have sent many mails to know the status of the product. No one is knowing, where is my order. I also contacted courier. they informed that they haven't received any item for this will way no[protected] URL: http://billing.ecomexpress.in/track_me/multipleawb_open/?awb=[protected]. I keep on calling shopclues customer care. No one is replying. I have almost spent more than 300 rs to call customer care. I am mentally harassed. Please Help me. I suspect this is being fraud. Thanks & Regards Neeraj Sachan

please note that i have still not received my cluesbucks of following orders :- 1. 21189539 2. 23226089 3. 23233325 4. 21180825 Also note that i am also eagerly waiting my courier amount reimbursement for order no. 21180825 please send all the clues bucks at the earliest.

Dear Team, I had placed 4 orders on shopclues.com and the order numbers are 24440067, 24440085, 24440659 and 24452293. I had placed order on 23rd Oct 2014 and the delivery dates for all these orders is already passed. I have made payment for 2 orders by credit card also and the rest 2 are COD. I have been sending emails to the customer care of shopclues.com however they are not responding to my emails. Whenever i call them, they do not have the exact status on my orders and just say that they would get back to me in next 24-48hrs, however no one even calls to let me know the status or not even reply my emails. I WANT to know by when the deliveries would be done OR BY WHEN I WOULD GET MY PAID AMOUNT BACK ASAP Deepali phn no : [protected]

I Have purchase AB Rocket from yours on 28/09/2010, on 10th Oct 2014 I was received one shipment and it was wrong product found. I was called to ONE STOP SHOP 17 Mr Rajiv And he told me that it was mistake by courier person i said ok than he told me talk with Mr Manish (Blue Dart Courier) regarding your shipment and Mr Manish Told that we people pick ur product from Nellore and will send you very soon after so many call he sent me one Tracking ID [protected] on 31 Nov 2014. After All this Process today i called to Blue dart Courier in Customer care and one lady told me that your shipment is not found only paper work is done at baroda. When i bought product its price was 4750 and today it available on Rs 3300 now what i should be do? i will go in press with my own expense and claim on you. i don't know who is ur courier man i just want my product.

Dear Sir, This is really frustrating that I am not recieving any reply on my query..on order no. 22432995 placed with you and returned & recieved by shopclues on 30.10.2014, but till date no response from your side... Besides Your customer care no. is also not working which is really disgusting for shopclues. It seems you just believing in selling and not in customer satisfaction or care. Series of mails return on above order no..to Mr.Suraj Biswas, and as per his instruction order was returned, but now there is no reply from his side which is really frustrating And i am having a loss of Rs.699 9product prize + Rs.100 Return courier charges.. Either give me the solution in 24 hours or i will file a complaint in consumer forum regarding your third grade service. Awaiting for your reply. Regards, Mehul

Sir.. I ve ordered one Philips MMS4040 Explode speaker on 21/10/2014, order No. #24244301. The tracking No..[protected] Via Blue dart.. This is my 1st time deal with Ur site but the 1 st Experince is One of Bad one ever.. So plez try to deliver at earliest.Its more than 20 days...

Hi, This is with the reference of above subject, My order no[protected].i have not received my product i.e Foxy Ticket-2 Aqua Women's Girl Lady Flip Flops Code: 4281302 Foxy Tango-1 White Purple Women's Flip Flops Code: 4281296, Foxy Tango Pink Kids Flip Flops Code: 4281300, Foxy Ticket-2 Red Women's Girl Lady Flip Flops Code: 4281306, Foxy Ticket-2 Yellow Women's GIRL LADY Flip Flops Code: 4281308 till now. Since morning i am trying to contact @ shop clues helpline nos.[protected] to share my problem but no is ready to pick up my phone. Its is really a bad experience along with poor customer service which i am facing now. Kindly expedite and arrange my order delivery on high priority else refund my amount.

Hi, This is with the reference of above subject, i have not received my product i.e Mega Slim 500 Ml (Water Bottle) Code: 229597 till now. Since morning i am trying to contact @ shop clues helpline nos.[protected] to share my problem but no is ready to pick up my phone. Its is really a bad experience along with poor customer service which i am facing now. Kindly expedite and arrange my order delivery on high priority else refund my amount. Regards, Sanjeev Sharma

Order No. :[protected]Medu vada maker) order date 27.1014 Order No. :[protected]Screw driver) order date 27.10.14 Order No. :[protected]Electronic mosquito killer) Order date 31.10.14 still pending, deliver the same at the earliest otherwise refund the amount. with regards, Ganga [protected]

The representatives are not able to respond the simple request on the order status. The tracking shows dispatched on Oct 18 with no further updates. The rep states the order has been dispatched and will be delivered soon. I've emailed them multiple times, but still waiting for the satisfactory response. It's already been month.

Dear Sir, I was bought a mobile phone before two month SONY XPERIA Z 16GB BLACK (WATERPROOF & DUSTPROOF) against order no 20676893. but in this mobile have a manufacture defect. So I return back this mobile immediate against order no 475727 . I have many time complaint registered by mail & customer care .But problem not resolve. Please return back my money in my bank account as soon as possible . Thanks & Regards Gopal Singh .

Dear Manager, I purchased a Micromax Canvas Power A96 (Order No.[protected]; Dated Oct. 25, 2014. I received it from SyberPlace (Order No.[protected]. I received the product from Blue Dart on Nov. 05, 2014 and found the set is defective. Immediately I took it to the nearest Micromax service center at 108/110 BT Road Kolkata 700108 and they said that I have received a dead set. They adviced me to place return request.I placed my Return Request on 06.11.2014 (Return: 561365). No action was taken and no one came to receive the product back. Yesterday (09.11) someone called Mr. Sherif (Phone number : [protected]) called me and gave his identity as the seller of the product that I ordered at ShopClues.com. He told me to go to the service center again and received a DOA certificate. As per that instruction today I again went to the Micromax service center and asked for the DOA. They clearly told me that they will not give this as the Bill Date is 25th Oct and already 7 days are over and they also says they do not issue DOA for online purchase. I called that Mr. Sherif from the service center itself and the service center explained him why they can't issue the DOA.Now when I asked Mr. Sherif what should I do he is giving me one after another insttruction like collect phone number of the manager of the serviec center, please convince them to issue a DOA certificate etc. etc.. as if I am his subordinate to carry out his instruction. Can you tell me what is my fault? Is it that I sould not have purchased it from ShopClues.com?? Is that I did that mistake and that's why I am getting harrassed in this way?Can you please, pleeeeeeeeease tell me what can I in this situation? I am feeling so helpless!! I tried to contact ShopClues at [protected] so many times but a customer care officer is always busy!! Prof. Utpal Garain Indian Statistical Institute [protected].

I strong urge the concerned authorities to revoke the licence of a fraud online shopping company www. shopclues.com (Clues Network Pvt Ltd) and withheld it from doing any business in India. I had ordered two products on 26th October 2104 on Shopclues.com vide order numbers 24729041 and 24729051 and had paid upfront through online banking medium. It has been over 15 days the product has neither been delivered to me nor is there any attempt from the Shop clues team to update me for the reason for delay. I have been trying to contact to them but as they are very smart crooks they have no customer support number on their website. I have contacted them through web based customer support system on their website but there is no resolution till date. The Product is in Shipped stage since last 15 days and the courier company that they have used is DOTZOT which is again a Fraudulent company as there is no contact number even on the courier company website. It clearly shows about the ill-intentions of Shopclues.com who are prevailing to cheat the customers by their fraudulent business practices. The Owners of such companies should be put behind bars for their lifetime and business license should be revoked immediately.

I strong urge the concerned authorities to revoke the licence of a fraud online shopping company www. shopclues.com (Clues Network Pvt Ltd) and withheld it from doing any business in India. I had ordered two products on 26th October 2104 on Shopclues.com and had paid upfront through online banking. It has been over 15 days the product has neither been delivered to me nor is there any attempt from the Shop clues team to update me for the reason for delay. I have been trying to contact to them but as they are very smart crooks they have no customer support number. I have contacted them through customer support system on their website but there is no resolution till date. The Product is in Shipped stage since last 15 days and the courier company that they have used is DOTZOT which is again a Fraudulent company as there is no contact number even on the courier company website. It clearly shows about the ill-intentions of Shopclues.com who are prevailing to cheat the customers by their fraudulent practices. The Owners of such companies should be put behind bars for their lifetime.

Dear Mam/Sir, I have ordered an item online on OCt 17th in from shopclues.com. I still have not received my product. They have shipped it through Safexpress service and when i tracked the order it has reached SALEM on 30th october. The Product is still at SALEM and they are not shipping it from there. I have contacted both the safeexpress people and the shopclues people and they are only giving me false hope. they have been saying that i will be receiving by the next day each time i call them. But today i can't even connect to them. And they have also not replied to my mails. I feel like i have lost my money. Please help me. Below are the product details. Product order No: 23370383 Shipment tracking number is: 40468866 Tracking SITE: http://www.safexpress.com/support/trackur_shipment.aspx Product : Body Maxx 22kg Home Gym Weight Lifting Package + 3-in-1 Bench + 4 Rods Product Link: http://www.shopclues.com/body-maxx-22-kg-home-gym-weight-lifting-package-multi-3...⇄

Shopclues - 2nd request: We have place Ordered with you item no: 23066385 in the day of 13 Oct 2014 and it has been crossed 20 - 23 business days to delivery product and in the mean time we received your mail stated that to deliver product needed an extension of 3 days on 25 Oct 2014 and we made follow up with you still we have not received any confirmation of product. Please provide clear details when will be placed item deliver. ****It really big concern by me.****** Awaiting for your respone on this issue. Email id: sakare.[protected]@gmail.com Ph no: [protected] Thank you, Raghavendra Sakare