ShopClues.com Complaints & Reviews

Order #25905389 Stylish Pendulum Wall Clock Plaza 22 Code: 4399860 Hello team, I had placed an order on 06/11/2014, even thought expected deliver date had completed, I did not received an Stylish pendulum wall clock till no. May the correct reason. Thanks & Regards, Anil Kumar.

I have booked a TV of Samsung which cost 36000 Rs. For which i have already made the payment to Shop Clues . the money is been deducted from my accounts on 4th of November 2014. The delivery for the product was promised in between 13th to 15 th today is 20th Nov 2014 and still i dont know whather the delivery will be deliver of not. Also the customer care number[protected] is not working i have called many time about 50 time and there is no response from the customer care . This number is either not working or not is service. I got another number[protected] from Internet which is working and as i get connected, I customer care person was so harsh that he was not ready to listen the query and said this is not my work and disconnected the call without any conversation. I have also send a mail to [protected]@shopclues.con but there is no feedback from the team. I am very much concerned about my delivery as i have already paid the amount of 36000 Rs to shop clues. Please look in to this at the earliest or else i have have to registered a legal complain to the consumer court for this . Rajesh, [protected]

Dear ShopClues I have ordered shopclues for table mate and order number 26664877 last friday(Children day) tracking number [protected]. But i received the damaged product. Please find the photos attached. I ordered through mail not login user id. My contact number [protected]. I hope you will take back and provide the undamaged one.

Dear Customer care, Please find the following materials are not reached till date on order booking as follows 1. Order - #[protected] booked on 31st Oct 2014 and mail received as order has been shipped and tracking no - [protected] but till date materials are not reached us 2. Order - #[protected] booked on 31st Oct 2014 and mail received as order has been shipped and tracking no - [protected] but till date materials are not reached us 3. Order - #[protected] booked on 31st Oct 2014 and mail received as unable to fulfill your order as product is not in stock and again in advertise this had been displayed for booking - how it is possible. Please do the needful on urgent basis Warm Regards Raja Ganeshan Mobile -[protected]

Hello Team,

My name is Priyanka. I placed an order in Shopclues.com ORD.No. 26522073, for a Sukuma Stylish Lycra Silk Saree with Border on 12/11/14.

Today 18/11/14 i received the product.
The Product was delivered by

CASA JOYA,
A-47, IInd Floor, Nangal Dewat,
Vasant Kunj,
New Delhi 110070.
Ph. [protected]

But to my surprise i found two hindi magazines inside the cover instead of Silk Saree.

May i know why i received a pair of hindi magazines instead of the saree which i ordered.

The image of the magazine is attached along with this mail.

So are you going to ship the actual saree which i ordered or you going to pay back my money.

Based on your reply i may need to take further action plans.

Expecting a positive reply from your side,

Priyanka.

I ordered a Samsung duos mobile online through net banking order no 25794243 and it was confirmed with email on 4 nov. They later sent e mail that it has been dispatched via blue dart tracking no. [protected]. But even after 14 days it wasn't delivered. On calling customer care they said it can't be traced. They told for refund but still no call or mail. This is so embarrassing with a company like you. After 2 weeks you guys are informing me that shipment is untraceable. Would definitely Never buy anything in future and will ensure none of my friends buy from your company. Your customer support is good for nothing and don't even bother to check whether your customer is updated or not. Simply typical indian company. This way I don't think you people will go further in long run of business. Regards Mohan Singh rawat +[protected] Regards Mohan Singh rawat +[protected] On 17 Nov 2014, at 10:32, ShopClues.com <[protected]@shopcluescom.zendesk.com> wrote: ##- Please type your reply above this line -## ShopClues Support, Nov 17 10:32 AM: Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your query regarding your order. We sincerely apologize for the inconvenience caused to you. Based on your concern, we have forwarded your case to our courier partner for arranging delivery on urgent basis and we are following up with them. As soon as we receive any information from them, we will update you with the same. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Customer Support Team Amrit ShopClues.com mohan rawat, Nov 15 05:20 PM: on behalf of custumer: where are my product, i don't know. when will be delivered my product tell me. because my order's promised date was 13 nov 2014 today is 15 nov 2014. till now i have not received my product. so do the needful as soon as possible. mehtab _._ Cheers, ShopClues Support Team. Message-Id:35QP7K49_5469817a490be_377d3fc538ccd40810185c5_sprut

I have ordered Mi3 ear phone quantity 4 on 18th October 2014 and paid by credit card. My order no. Is 23707215 but till today I have not received my product. I have received on reply on 1st Nov. 2014 that you product is return as undelivered as soon as we received back we will confirm for reshipment. I don't understand how the product is return as undelivered without intimation. My address is office address in Bombay, Fort area, and the delivery person is not even bothered to contact me. But now more than 18 days have passed I havn't heard anything from your side. It is strange to see that still the undelivered product is not reached to you ? It is absolutely a cheating case. Either you reship the product or refund my money immediately otherwise I will take legal action against you in consumer Court.

sir, i have ordered a Samsung 40EH5000 40 Inches Full HD LED Television Code: 1670124 for Rs.31, 696 and paid full amount of Rs.32, 095/- including shipping charge on Date: 23 Oct 2014, 04:30 PM through Bill Desk using Credit Card and they have give me confirmation of payment received and issue me Order #24405383 and confirm me Merchant Name: ONE STOP SHOP, A-119, SUSHANT LOK - 1, NEAR MG ROAD METRO STATION, GURGAON, 122002 from shopclues.com and send expected delivery date by 2 or 5 days. While tracking the order till today 19th November 2014, it shows Processing - Procurement Delay from Merchant. They sent me to wait for TV upto 8th November 2014 or cancel the order. I still wanted TV, so that I never said them for cancellation of the Order. But suddenly they sent mail on 12th November saying "We are unable to fulfill your order 24405383 as the product is not in stock with the merchant. We assure you that we have tried our best to source the product at the best price from other merchants. At this point, we are uncertain of its fulfillment and have therefore initiated the order cancellation process.We will keep you updated on the refund process through email or call. What Should I do for getting TV? They shown stock of TV, So that I have ordered and paid the consideration. Are they not liable to give TV for me? Pl. suggest.

sir, i have ordered a waterproof mattress cover from shopclues.com, my order no. is 24980757 dt. 27.10.2014. while tracking the order it shows Shipped - Possible Delay in Transit, i have sent the email & complaints to there website but still not got any conclusion. and now it is being more than 22 days i have ordered product. and the same is not shipped/ dispatched yet, i confirmed from courier service. it is requested you to kindly take up the matter.

Dear Sir, The Order (Original 100% UVP Aviators + Stylish Wayfarer sunglasses Combo free Case) has been received on 18.11.2014 but feel regret to write you that the both boxes are received in broken condition & Aviators + Stylish Wayfarer are received in bad (bend) condition.Hence it is requested to kindly replace the items as item are not received in good condition (Box are in open condition & broken and the both Aviators + Stylish Wayfarer are received in bad (bend) condition.).Please take up the matter on TOP priority and arrange to resole the issue either i have to go consumer court.Thanks & Regards, Narayan Dadhich ++91 - [protected] Shree Ceemnt limited, Beawar

shopclues send me fake TRACKING ID (BD-Deal. The tracking number for this shipment is [protected]) I am Ratan Bhadra n my order no is 24347137. On website this order displays shipped material from[protected] to[protected] but not delivered. on[protected] it displays delivered but i did not receive any parcel from any courier. Till 5-11-14 i called everyday on customer care number. Every day they told me to resolve this issue. But after one month i did not receive my laptop nor receive my refund. Further more this tracking number displyas wrong number on courier Site (Bluedart). So i request to solve my issue at top priority level.

Dear Sir/Madam, Order #25835355 Name: Manjunatha Reddy A Contact No: +91- [protected] I booked below 2 Waterproof set mattress on 5th November 2014 through HDFC Credit card amounting to Rs.898/-. Till now Goods not received given time. Shopclues.com given actual delivery date on 17th November 2014 but till date goods not delivered by the shopclues.com. Below things i booked through Shopclues.com: 1. 100% Waterproof Set of 2 Premium Mattress Protectors 36x72x5 Inches (Code: 1080630) 2. 100% Waterproof Mattress Cover - 3 Size Options Size: 72x72x5 (Code: 2157710) Please ask shopclues.com to refund the amount to my HDFC credit card amounting to Rs.898/- Please do the needful. Regards Manjunatha Reddy A Bangalore +91-[protected]

I buy a geyser online, after receiving find that, parts missing, condition dirty like used, no booklet, and i was trying for refund from last 4 days but still not get any response. Shopclues numbers are not in working, So pl. do the needful.

I have ordered 4(four) numbers of curtains (code: 2200070 ) vide order no 25454751 which is a part of combined order number: 25454739 @ Rs 1700/- on 2nd November2014 from shopclus. They informed that they have send the order via dotzot with tracking no[protected] . It is not delivered to me till date. Surprisingly enough neither shopclus nor Dotzot informed me regarding the status of my order, although I have write many a times to them. More over with the same order and against sub order no 25454759, I have ordered 4 more curtains, but I have to cancel the Items due to delay in processing .

shopclues send me fake TRACKING ID (BD-Deal. The tracking number for this shipment is [protected]) Sir..am pranil thapa n my order no is 13759935 I have an complain about laptop dell company.last time I send that laptop and sanded message to u but from that time till now I haven’t get any message and my laptop also may I know why is this?sir my humble request to u that please refund me or send me a new one and one thing I cannot received the courier charge too soars-soon as possible please make this possible happen.thank u... MORE THAN 2 MONTH

I had ordered a product 2GB RAM from the site on 15th October vide order number 23297927. The sell is really a fraud. * for the first week he did not ship the product. * After i raised the issue on Customer Care, the next day i received a message stating that goods are shipped through ecom express vide AWB[protected]. * Since then till today when i track the shipment on Ecom Express's site, it still shows me "Air waybill not found, please recheck" * I have to call up their customer care couple of times and wait for at least 30 mins before some one adds note to my complaint but all in vain. * One fine day i receive a message that courier company could not deliver the goods to me and hence it is returning back to their facility and once they receive the goods they shall process return. * Its almost 15 days since then. * Recently i had received a mail from Shopclues claiming that goods were delivered to me?? * I again struggled my way to their hlepline and they acknowledged the mistake and again said that once goods return to their facility they shall process return. I am really pissed off and troubled. The goods which never actually got dispatched, how come the same were returning back???? Shopclues is trying to defend the fraudulent seller along with them they are adding to this fraud with theri poor customer service. There should be some punishment to this type o[censored]nethical behaviour.

We have not received yet Kolaweri Design Eyelet Door Curtain (Pack of 2) Code: 3350230, So there for requsted you to please delevered my order at my given address-T-46, Jain Colony Part-I, Uttam Nagar New delhi-59 Thanks & Regatds PAWAN KUMAR SONI [protected]

Ref.: Order No.25471313. Shopclues.com have listed kangaro scissors with MRP of Rs.39 at Rs.149 and sold it to me at Rs.125 telling that I am saving Rs.24 (16% off) whereas they charged 320% of MRP. This is a clear case of misrepresentation, charging exorbitant price and cheating the buyer. They offered buyer protection guarantee, which they have not adhered. I placed a return request, which they refused.

i have not yet received my product with order no 24093971, i paid amount through net banking, but 30day gone i still should not get my product so please do check it and deliver it as soon as possible. my contact number 91-[protected]

my order no 25379183 dt 1/11/14 rs 238/ paid thru debit card was cancelled. this as comfirmed by you by sms gt 2/11/14.and also by email dt4/11/14 as per the email payment was to be recd within 7-9 business days for debit card payment. i e by 15/11/14 at the latest. today is 18/11/14 but no sign of refund in bank. actually i wanted to change order for same item i e flip cover for 1s phone from different seller which also offered a free scratch guard with price rs228/. i paid rs 258/and got it delivered on a cod basis. i was hoping you would ajust amount earlier paid against the changed order. but was told by customer care that i have to pl a seperate new order and ask refund of old order. it has become difficult to contact u. hope my refund though small is recd by me