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ShopClues.com Complaints & Reviews

1.3
Updated: Nov 28, 2025
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ShopClues.com reviews & complaints page 22

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S.TAMIL VANAN
from Kanchipuram, Tamil Nadu
Nov 19, 2020
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I ordered a product through net banking of Rupees 517. I cancelled the order. In app shows refund in bank account. But the amount was refunded. Changed the mode into added clue buck
+1 photos
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    A
    Abi Dinesh
    Nov 19, 2020
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    I want to transfer clue buck credit refund amount in bank account
    ShopClues.com customer support has been notified about the posted complaint.
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      Abi Dinesh
      Nov 19, 2020
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      I received refund amount in clue bucks but I want to transfer that amount to my bank account reply asap .
      ShopClues.com customer support has been notified about the posted complaint.
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        Y
        Yogananth R
        from Mumbai, Maharashtra
        Nov 19, 2020
        Resolved
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        Resolved

        I cane booked nokia reburished 5310 red express mobile on 08/11/20
        under cod, after i think to change the order was prepaid by using bob
        debit card through paytem app. but your courrier man asked money
        to delivery the parcel, i told him it was already paid by me, i shown the details he regused to delivered. so what can i do ? the order was cancelled and retrurn back to my money. this is for your kind information

        yours faithfully
        R.YOGANANTH, IRS
        ASST.COMMISSIONER OF INCOME TAX [VIG]
        CHENNAI-600034.
        MOBILE NO.[protected], MY E MAIL ID: [protected]@gmail.com
        Aug 13, 2021
        Complaint marked as Resolved 
        ShopClues.com customer support has been notified about the posted complaint.
        Verified Support
        Nov 25, 2020
        ShopClues.com Customer Care's response
        Dear Yogananth,

        Greetings from ShopClues.com

        Our sincere apologies for the delay that happened in resolving your concern.

        We hereby confirm you that the refund of Rs. 1293.00 (which you paid through Paytm and CluesBucks Plus) has been processed against Order ID[protected] for Nokia 5310 Red Express Music With Battery And Charger.

        Below are the refund details:

        A) Refund method (Paytm)
        Refund Amount -1164
        Refund Processed date[protected]:38:52
        Expected Refund credit date[protected]

        B) CluesBucks refund
        Refund amount - 129 CluesBucks Plus (already credited in your ShopClues account)

        Best Regards,
        Team ShopClues
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          G
          ganeshsharma191
          Nov 19, 2020
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          Address: Nokha

          Order id is[protected]
          Wrong products received but company not accept it. And not return money
          +1 photos
          ShopClues.com customer support has been notified about the posted complaint.
          Please help me i am wait in last one month

          Wrong products received - Comment #3771693 - Image #0
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            J
            Jain preeti
            Nov 18, 2020
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            Address: 16,2nd,f, Parasnath Panchavati,tajnagari phase-2,Fatehabad road
            Website: ShopClues

            Maine 11 nov.ko ek dress order ki.jis ki order id[protected] h.maine Google pay s 378rs.payment kiya.lakin payment pending dikha raha h.customer care no.pr koi baat nhi krta.3 fin s m complaint kr rahi hu.lakin abhi tk na kisi n contact kiya h or na hi koi solutions mila h.
            +1 photos
            ShopClues.com customer support has been notified about the posted complaint.
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              N
              nasyr
              from Delhi, Delhi
              Nov 17, 2020
              Resolved
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              Resolved

              Website: Shopclues and Skyled

              After delay of 15 days Shopclues sent me a defective, used TV on which internet does not work among other defects. They are supposed to honor a full refund policy, but they have blocked my emails and phone calls. Even the manufacturer Skyled has blocked my phone calls. I am unable to contact customer care to both these dishonest companies.
              They also keep sending msgs of pickup failed with intention to cheat and deceive.
              +1 photos
              Nov 25, 2020
              Complaint marked as Resolved 
              Refund given in bank account. Communication with customers is negligible and prone to escalation.
              ShopClues.com customer support has been notified about the posted complaint.
              Nov 17, 2020
              Updated by nasyr
              This is what they are continuously doing

              Nov 17, 2020
              Updated by nasyr
              Order no.[protected] of Shopclues
              Nov 17, 2020
              Updated by nasyr
              This is how they are harassing and tormenting me for last 10 days

              Nov 17, 2020
              Updated by nasyr
              And they have done this again

              Nov 17, 2020
              Updated by nasyr
              Now they have called up and promised to solve but no action so far
              Nov 17, 2020
              Updated by nasyr
              They have once again given me mental agony

              Nov 17, 2020
              Updated by nasyr
              They are doing this in a sadistic manner for last 10 days. Pl intervene immediately
              Nov 18, 2020
              Updated by nasyr
              They have started canceling pickup 5 times in a day and closing it. Please make them stop this sadistic joke

              Nov 18, 2020
              Updated by nasyr
              After 15 days torture their courier has picked up the junk TV. Complaint should be kept open till refund is made
              Nov 21, 2020
              Updated by nasyr
              Now they have made fake " refund" only in ""cluesbucks" and r refusing to refund in my bank account
              Nov 23, 2020
              Updated by nasyr
              Still have not refunded. If they say they have transferred, why is the amount not in my account??
              Nov 24, 2020
              Updated by nasyr
              Still no basic courtesy of a reply from this company. Pl make them refund.
              Nov 24, 2020
              Updated by nasyr
              Amount credited today.
              Company should be shamed for neglecting and harassing a trusting customer for a month, and responding only to consumer forum complaints
              Verified Support
              Nov 25, 2020
              ShopClues.com Customer Care's response
              Dear Customer,

              Greetings from ShopClues.com

              Our sincere apologies for the delay that happened in resolving your concern.

              We hereby confirm you that the refund of Rs. 10259.00 (which you paid through UPI and CluesBucks) has been processed against Order ID[protected] for Skyled S32S 32 inches(81.28 cm) Full HD Smart Certified Android LED Tv Black with ARM Cortex Quad core processor.

              Below are the refund details:

              A) Refund method (UPI)
              Refund Amount - Rs 10110
              Refund Processed date[protected]
              Expected Refund credit date[protected]
              Refund Reference Number (RRN) - 1757a212a725847T90b982c8

              B) CluesBucks refund
              Refund amount - 149 CluesBucks Plus (already credited in your ShopClues account)

              Best Regards,
              Team ShopClues
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                Y
                Yogananth R
                from Mumbai, Maharashtra
                Nov 16, 2020
                Resolved
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                Resolved

                Address: OLD NO-5, NEW NO-9 SUBBIAH ST, PERIAMET, CHENNAI-600003

                Sir,
                i have booked nokia 5310 mobile on 8/11/20, order id no[protected], paid on patem for rs.1164/- only but your delivery person told me that was cod/instead of prepaid, i told him
                i cane already paid amount of rs.1164/- it was already late
                why you cane delay? he wrongly answered me you go to
                aynavaram office made complaint it. Why i can go to
                that place i cane pay the money for mobile your are not
                delivery the article intime? why i cane take legal action
                against you, i am working has the asst.Commr of income tax vig, chennai-34, so whether your are deliver or refund my cash immediately. I cane intiated departmental action
                against your company. Yours faithfully
                r.Yogananth, irs
                asst.Commissioner of income tax [vig] chennai-600034, my mobile no-[protected]. Your delivery person named d.Praveen his speech was very worlgnly speak with me, he is warned and give instructionto him how to behave with public .
                Dated on:16/11/20
                Aug 13, 2021
                Complaint marked as Resolved 
                ShopClues.com customer support has been notified about the posted complaint.
                Verified Support
                Nov 17, 2020
                ShopClues.com Customer Care's response
                Dear Yogananth,

                Greetings from ShopClues.com

                Our sincere apologies for the trouble you were put through.

                We understand the inconvenience you have faced against Order ID[protected], hence, we have forwarded your request to our billing department to check the transaction details for your order. You can expect the next update from us by 19th Nov, 2020. Also, please be informed that the order was confirmed against cash on delivery.

                The courier partner will re-attempt the delivery of your order at the earliest.

                Your patience in this unfortunate matter will be highly appreciated.

                Best Regards,
                Team ShopClues
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                  M
                  Mothilal001
                  Nov 14, 2020
                  Resolved
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                  Resolved

                  Address: Alpha Radios, Basement area house no. 573, VPO RAJOKRI NEW DELHI 110038. PHONE: 8744066823
                  Website: shopClues.com

                  IKall N6New (4G, Dual Sim, 7Inch) Calling Tablet with manufacturing Warranty

                  I ordered online. Not checked when received.
                  The same day I placed return.
                  I item received is duplicate.
                  Not resolved upto now.
                  The product not working - Defective Product. I got it from Delhi. Adress below:
                  Alpha Radios
                  1900, Chandni Chowk
                  Old Delhi, Delhi 110006
                  India
                  +7 photos
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  ShopClues.com customer support has been notified about the posted complaint.
                  Nov 14, 2020
                  Updated by Mothilal001
                  My complaint is not resolved yet. ShopClues says it is resolved. what i have to do now. wher i have to complaint for getting my money back. Any suggestions please.
                  Verified Support
                  Nov 17, 2020
                  ShopClues.com Customer Care's response
                  Dear Mothilal,

                  Greetings from ShopClues.com

                  We would like to begin by apologizing for the inconvenience this may have caused you.

                  We would like to inform you that the product is under manufacturer warranty, hence, the authorised service center of Ikall will be in the best position to diagnose the defect and resolve it to your satisfaction.

                  Note: In case the service center is not providing you desired support, please obtain a job-sheet from them and send us the scanned copy of it. Also, you can share details of the service center if they deny to provide you the job sheet (complete address and contact number). We shall then escalate to the concerned team and ensure the service center resolve the issue faced by you.

                  Enclosed below are the contact details of the nearest Service Centre.

                  Contact Number:[protected]

                  Best Regards,
                  Team ShopClues
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                    M
                    Mothilal001
                    Nov 14, 2020
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                    Address: Jhansi

                    IKall N6New (4G, Dual Sim, 7Inch) Calling Tablet with manufacturing Warranty

                    I ordered online. Not checked when received.
                    The same day I placed return/ replacement.
                    Not resolved upto now.
                    The product not working - Defective Product. I got it from Delhi. Adress below:
                    Alpha Radios
                    1900, Chandni Chowk
                    Old Delhi, Delhi 110006
                    India
                    ShopClues.com customer support has been notified about the posted complaint.
                    Item is not in working condition when received.
                    This is the duplicate product sold by the same company because logo differs.
                    Shopclues did not replace or return money up to now.

                    please do my needy
                    thank you.

                    Order ID: 192453858 - Comment #3763035 - Image #0
                    Order ID: 192453858 - Comment #3763035 - Image #1
                    Order ID: 192453858 - Comment #3763035 - Image #2
                    Order ID: 192453858 - Comment #3763035 - Image #3
                    Order ID: 192453858 - Comment #3763035 - Image #4
                    Order ID: 192453858 - Comment #3763035 - Image #5
                    Order ID: 192453858 - Comment #3763035 - Image #6
                    Order ID: 192453858 - Comment #3763035 - Image #7
                    Order ID: 192453858 - Comment #3763035 - Image #8
                    Order ID: 192453858 - Comment #3763035 - Image #9
                    Order ID: 192453858 - Comment #3763035 - Image #10
                    Order ID: 192453858 - Comment #3763035 - Image #11
                    Order ID: 192453858 - Comment #3763035 - Image #12
                    Order ID: 192453858 - Comment #3763035 - Image #13
                    Order ID: 192453858 - Comment #3763035 - Image #14
                    Order ID: 192453858 - Comment #3763035 - Image #15
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                      P
                      Palash Pramanik
                      Nov 13, 2020
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                      Received one SMS and phone call regarding lucky draw winner.
                      Asking for depositing money to avail gift.
                      [protected]... named Sanjay Shetty.
                      Received SMS from[protected]
                      +1 photos
                      ShopClues.com customer support has been notified about the posted complaint.
                      Nov 13, 2020
                      Updated by Palash Pramanik
                      Welcome To Shopclues Shopping Pvt Ltd.
                      Dear Customer Congrats!
                      You Won Tata Safari Strome car and 2nd option car's market value RS/-1260000 Shopclues Offer Department.
                      Registration Charge INR 4999/-T&C
                      Validity today only.
                      Thanks and regards.
                      [protected]
                      [protected]
                      http://theshopclusluckywin.in
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                        S
                        skaltaf
                        Nov 13, 2020
                        Resolved
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                        Resolved

                        Address: Delhi

                        Dear Sir,

                        I have ordered a Router model # jiofi4 through cash on delivery basis.

                        I paid the amount Rs 2428/- during delivery of the product.

                        But he product is different i.e model # JMR1140(black) and the battery is defective, it is not charging and teh product is not working.

                        I have requested to return this product and thy have rejected my request.

                        Please look into the matter to refund my money.

                        Altaf
                        [protected]
                        +6 photos
                        Aug 13, 2021
                        Complaint marked as Resolved 
                        ShopClues.com customer support has been notified about the posted complaint.
                        Nov 13, 2020
                        Updated by skaltaf
                        No update
                        Verified Support
                        Nov 17, 2020
                        ShopClues.com Customer Care's response
                        Dear Altaf,

                        Greetings from ShopClues.com

                        Our sincere apologies for the delay that happened in resolving your concern.

                        We have shared the information with our Support Team and they shall be connecting with you within next 48 hours for further proceedings.

                        Requesting your patience here.

                        Best Regards,
                        Team ShopClues
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                          V
                          Vijay Valhe
                          Nov 11, 2020
                          Resolved
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                          Resolved

                          I purchase shoes from ShopClues.com vide order number[protected]. Shoes quality was not upto mark . So raise complaint and returned. I had Many time complained to return money but no response from ShopClues. Only says they will raise tickets but it did not ncome on mail. Last 15 days i am suffering but nothing is happening. There is no customer care executive there to speak. Lastly I used some clues in purchasing but it did not allow me to use full clues.so finally ShopClues unfound a looting shoping site
                          Aug 11, 2021
                          Complaint marked as Resolved 
                          ShopClues.com customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 13, 2020
                          ShopClues.com Customer Care's response
                          Dear Vijay,

                          Greetings from ShopClues.com

                          Our sincere apologies for the trouble you were put through.

                          As we have checked, you have used the refund against Order ID[protected] to place a fresh order which is Order ID[protected].

                          This is in reference to Order ID[protected] for Mantra Continuous Chanting Bell/Mantra Chanting - Effective for Meditation, Relaxation, Stress. We have refunded Rs 558 in your Credit Card on 12th Nov, 2020. The same would reflect in your account till or before 22nd Nov, 2020. Refund reference number against this order is 6049788415246404306100. Kindly wait till shared timeline.

                          Your patience in this unfortunate matter will be highly appreciated.

                          Best Regards,
                          Team ShopClues
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                            B
                            bhagya2201
                            Nov 11, 2020
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                            Dear sir /madam congratulations for SHOPCLUES Co. You are second lucky winner HYUNDAI i20 car prize Rs 8, 62, 000 cont for [protected]or toll free no [protected]
                            ShopClues.com customer support has been notified about the posted complaint.
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                              C
                              christo jackson
                              Nov 11, 2020
                              Resolved
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                              Resolved

                              I ordered a product from ShopClues where Ekart is the tracking and delivery partner. I had paid the bill online and the product was promised to be delivered on 30/10/2020. But was later postponed to 3/11/2020. But even after 8 days my product is not yet delivered. Im extremely depressed with this unprofessional working of ShopClues. I surely would complain to the Consumer Court, if my product is not delivered immediately
                              +1 photos
                              Aug 12, 2021
                              Complaint marked as Resolved 
                              ShopClues.com customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 11, 2020
                              ShopClues.com Customer Care's response
                              Dear Christo,

                              Greetings from ShopClues.com

                              We would like to begin by apologizing for the inconvenience this may have caused you.

                              This is with reference to your Order ID[protected] for ustra Beard Growth Oil for Men - 35ml.

                              Kindly note that your order has been dispatched through Ekart under tracking ID SCLP[protected]. The shipment details have also been shared through an SMS and email.

                              We would request you to wait for delivery as your product is currently in-transit to your location and it is expected to be delivered to you at the earliest.

                              Your patience in this unfortunate matter will be highly appreciated.

                              Best Regards,
                              Team ShopClues
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                                D
                                djinfra
                                from DELHI, Delhi
                                Nov 11, 2020
                                Resolved
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                                Resolved

                                Microwave ( Order ID : 191369925)

                                First thing first, I think I made a blunder of shopping such costly equipment from Shop clues.Their whole system is very pathetic. First of all they delayed the delivery by good 3-4 days. Then they delivered the wrong product. Then even after posting the pics of the delivery received, they are again asking to post so many pictures. The outer pack of the equipment is itself showing all the details of the model delivered to me. Then why do...
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                                manish1345
                                from Gurgaon, Haryana
                                Nov 10, 2020
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                                My order no.[protected] dated on 23 Oct, 2020, but both pieces are damaged n refund in my Cluesbucks but from my side i transfers the Cluesbucks to my bank account, it says that transfer in 09th Nov 2020 but still waiting for my amount/money. Please check n verify the enclosed screenshot.
                                +1 photos
                                ShopClues.com customer support has been notified about the posted complaint.
                                I m still waiting my money ShopClues company doesn't takes serious to customers problems.
                                Please help me now i am getting some fraud calls in the name favour of ShopClues.
                                Please consumer complaints help me to get my refund amount.
                                Still waiting for my refund amount.
                                i got refund only one piece amount only how about my second piece amount Rs. 201which is Refund I'd: 18068384 dated on 27 October, 2020. I didn't get my refund amount in my bank account of Rs. 201.
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                                  chinthaa prathap
                                  Nov 9, 2020
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                                  9th Nov 2020 established delivery date but received my item delivered and change date 6days extra 15 Nov 2020 i am satisfied ShopClues
                                  +1 photos
                                  ShopClues.com customer support has been notified about the posted complaint.
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                                    J
                                    jalashree007
                                    Nov 9, 2020
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                                    Address: thane
                                    Website: shopclues.com

                                    I have booked soldering machine but still not receive in my hand & I have receive complaint status is resolved & delivered hence, I spoke on shopcluse mobile no & boy said wait for 2 days your order being cancelled but its almost 3 days pass but still no revert.

                                    [protected]

                                    Contact @ [protected] / [protected]
                                    ShopClues.com customer support has been notified about the posted complaint.
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                                      Nike Chaudhary
                                      Nov 9, 2020
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                                      Address: Village Jagdishpur Aurangabad Post Khakhunda Tehsil Shikarpur Bulandshahr

                                      I buying candles from ShopClues .com and they delivered wrong product and if i will request to return then they will rejected my return request you should make decision for my concern my order no is[protected]
                                      Thanku
                                      Nikhil Chaudhary
                                      [protected]
                                      +1 photos
                                      ShopClues.com customer support has been notified about the posted complaint.
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