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ShopClues.com Complaints & Reviews

1.3
Updated: Nov 28, 2025
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ShopClues.com reviews & complaints page 21

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P
PrithamChaudhari
Dec 8, 2020
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HI I am pritam chaudhari My product name Inteligennce health bracelet M3 I order this product is damaged from in and out plzz help me and I did not get charger
+1 photos
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    P.Venkatesh chowdary
    from Powai, Maharashtra
    Dec 8, 2020
    Resolved
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    Resolved

    Ordered on 27th nov, payment successful on 7th dec but still not shipped
    Dec 8, 2020
    Complaint marked as Resolved 
    ShopClues.com customer support has been notified about the posted complaint.
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      V
      VenkatPalepu
      from Powai, Maharashtra
      Dec 8, 2020
      Resolved
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      Resolved

      Hi Team,

      Today at 12PM got a message on my mobile.
      Dear Customer congratulations in Shopclues company you are second lucky win Tata nexon car contact for = [protected]

      Again got a call from the same number given above and he given two options. Car or Money (7.5L).
      If Car chosen, need to send Rs4500/- to a specified account, else Money chosen, Rs3600/- to be transferred to that account.

      Why he had all my details with him upon the next day of the purchase.
      Seems to be ShopClues also part of this fraud.
      Do investigate and respond back to me on priority.

      Regards,
      Venkat
      +1 photos
      Aug 13, 2021
      Complaint marked as Resolved 
      ShopClues.com customer support has been notified about the posted complaint.
      Verified Support
      Dec 09, 2020
      ShopClues.com Customer Care's response
      Dear Venkat,

      Greetings from ShopClues.com

      Our sincere apologies for the trouble you were put through.

      Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

      Your patience in this unfortunate matter will be highly appreciated.

      Best Regards,
      Team ShopClues
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        J
        Jagtap@Prajwal
        from Powai, Maharashtra
        Dec 8, 2020
        Resolved
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        Resolved

        I had one call in the morning and they told me that I purchased one tablet case cover on shopclues and from that they conducted one lucky draw in which I won the first price of car - Mahindra XUV 500 and they were asking for my bank account no. if in case I wish to take cash or to get delivery of car in 36 Hrs they were asking me to send registration money but I refused, then they told me that I will be eliminated out of the contest then I said it is fine with me but after 5 minutes they sent me an SMS as follows:-

        dear customer, congratulation, you have product order from SHOPCLUES (PVT.LTD) COMPANY, your name to open lucky contest MAHINDRA XUV500 CAR cost RS.14, 80, 000.00 you have received For more information contact me.Mobile help line no. -[protected] .[protected] http://shopcluse.luckywinerdraw.com

        Surprisingly he was known with all the details even my address, so I want to know that is this the privacy provided by shopclues...?????
        Aug 5, 2021
        Complaint marked as Resolved 
        ShopClues.com customer support has been notified about the posted complaint.
        Verified Support
        Dec 09, 2020
        ShopClues.com Customer Care's response
        Dear Prajwal,

        Greetings from ShopClues.com

        Our sincere apologies for the trouble you were put through.

        Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

        Your patience in this unfortunate matter will be highly appreciated.

        Best Regards,
        Team ShopClues
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          T
          Tasneem Taher
          Dec 4, 2020
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          I have not recieved my refund amount in money form..
          ShopClues.com customer support has been notified about the posted complaint.
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            S
            Saif Khan AV
            Dec 3, 2020
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            Address: Near VIkas Bhawan , Ansh Computers Lakhimpur Kheri UP 262701

            Paymebt 2 quantity prodect but received 1 quantiy, 1 Quantity missing
            +1 photos
            ShopClues.com customer support has been notified about the posted complaint.
            Dec 03, 2020
            Updated by Saif Khan AV
            2 quantity Payment but received 1 quantity

            Dec 03, 2020
            Updated by Saif Khan AV
            2 quantity Payment but received 1 quantity
            The same happened to me I ordered 2 pairs of Nike slippers and I only received 1 pair of them. Is your problem resolved? If yes please help me too.
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              M
              Mr. Apna Sanjay
              from Powai, Maharashtra
              Dec 3, 2020
              Resolved
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              Resolved

              Address: Address: Shopclues Network Pvt.ltd. Building no.112.Sector-44, Gurgaon Haryana – 122001, INDIA General maneger mob no is -+918130991628 And employee phone no is +918420808919

              Shopclues, some one was called me and says that i'm a winner of shopclues festival sale said to pay 6500rs resistraction fees and i paid . after paying he said to pay gst fess 22200 rs . i paid it. As i pay 22200 he said to pay 18900 rs again which i didn't pay. I said, i want to refund my monet, he said ohk pls pay 3500 rs for refund, i paid 3500 but as i paid 3500 after sometime he said its not possible . shoplues what is this.i'm complaining about fraud which is happining with me.

              Please take a proper action in your shopclues GM the address shown here is

              Address: Shopclues Network Pvt.ltd. Building no.112.Sector-44, Gurgaon
              Haryana – 122001, INDIA
              General maneger mob no is -[protected]
              And employee phone no is [protected]

              Whoes called me
              +3 photos
              Aug 10, 2021
              Complaint marked as Resolved 
              ShopClues.com customer support has been notified about the posted complaint.
              Verified Support
              Dec 04, 2020
              ShopClues.com Customer Care's response
              Dear Sanjay,

              Greetings from ShopClues.com

              Our sincere apologies for the trouble you were put through.

              Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

              Your patience in this unfortunate matter will be highly appreciated.

              Best Regards,
              Team ShopClues
              Please take a proper action in your shopclues GM the address shown here is

              Address: Shopclues Network Pvt.ltd. Building no.112.Sector-44, Gurgaon
              Haryana – 122001, INDIA

              Bcz if it happend with again no one can believe in Shopclues
              ShopClues.com Customer Care's response, Dec 10, 2020
              Verified Support
              Dear Sanjay,

              Greetings from ShopClues.com

              Our sincere apologies for the trouble you were put through.

              We surely understand your concern here and assure you that the concerned teams have already taken this up to be sorted. As a precautionary measure, we make sure our customers are made aware of such phishing activities. Our teams are working towards abolishing such scams.

              Your patience in this unfortunate matter will be highly appreciated.

              Best Regards,
              Team ShopClues
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                T
                Tasneem Taher
                Dec 2, 2020
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                I have recieved one quantity product instead of two quantity..i have also placed a complaint in shopclues app but they aren resolving the problem ..my order was prepaid so theybdid dis fraud and now not replying and resolving problem
                ShopClues.com customer support has been notified about the posted complaint.
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                  J
                  Jain preeti
                  Dec 2, 2020
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                  Address: Preeti jain, 16,2nd, f, parasvnath panchvati tajnagari phase_2, Fatehbad road, agra

                  Meri order id[protected] h.is dress ko mene 25 Nov ko return kiya tha.jis ka payment mujhe abhi tk nhi mila h.
                  ShopClues.com customer support has been notified about the posted complaint.
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                    Jain preeti
                    Dec 2, 2020
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                    Address: 16,2nd,f, Parasnath Panchavati,tajnagari phase-2,Fatehabad road

                    My order id[protected].maine is dress ko 25 Nov ko return kiya tha.is ka payment mene Google pay s 378 rs.kiya tha.lakin is ka refund mujhe abhi tk nhi mila h.
                    ShopClues.com customer support has been notified about the posted complaint.
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                      D
                      DebikaGhoshMondal
                      Nov 28, 2020
                      Resolved
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                      Resolved

                      Website: Shopclues.com

                      Hi,
                      I had placed this order on[protected], and the total amount I paid was RS 1653, out of which I paid RS 1488 via my Debit Card & remaining 165 was paid via Cluebucks..however, I returned the product as I was not satisfied with the quality, thereafter, I was paid the total amount of 1653 as Cluebucks and so I repeatedly requested them to transfer the amount into my Bank Account...I raised ticket 10-12 times and every time they are giving false assurance but no results. The process they are telling me to follow to open Shopclues account by my registered mail ID and then go to My Account and then go to My Order and then select the refunded order and then select Transfer Cluebucks to Bank Account option, however, am not able to find this option. So, I am repeatedly pointing this issue and then they are informing that I had already used the Cluebucks, so it's not possible to transfer the balance to bank account, but it's totally fraud, , coz I haven't purchased anything from Shopclues after the above mentioned order in fear that Shopclues is a fraud company, so please help me against this fraud company and help me transfer my balance in my payment mode that is bank account asap. I am sharing the screenshots of the resolution as well to show how many times I mailed them.. moreover they do not have any responsibility to call me and speak to me...please help me out.
                      +4 photos
                      Aug 13, 2021
                      Complaint marked as Resolved 
                      ShopClues.com customer support has been notified about the posted complaint.
                      Nov 28, 2020
                      Updated by DebikaGhoshMondal
                      My complain is not yet resolved.
                      Verified Support
                      Dec 02, 2020
                      ShopClues.com Customer Care's response
                      Dear Debika,

                      Greetings from ShopClues.com

                      Our sincere apologies for the trouble you were put through.

                      We hereby confirm you that the refund of Rs. 1653.00 (which you paid through Debit card and CluesBucks) has been processed against Order ID[protected] for Lushomes Flower Printed 12 Seater Table Linen Set.

                      Below are the refund details:

                      A) Refund method (Debit Card)
                      Refund Amount -1488
                      Refund Processed date[protected]
                      Expected Refund credit date[protected]

                      B) CluesBucks refund
                      Refund amount - 165 CluesBucks Plus (already credited in your ShopClues account)

                      Your patience in this unfortunate matter will be highly appreciated.

                      Best Regards,
                      Team ShopClues
                      Thanks Consumer Complaints, my issue has been resolved and my amount has been credited in my account by Shopclues. Thanks once again for helping me out.
                      ShopClues.com Customer Care's response, Dec 9, 2020
                      Verified Support
                      Dear Debika,

                      Greetings from ShopClues.com

                      We are happy to help you. We look forward to your next shopping with us on www.shopclues.com.

                      Best Regards,
                      Team ShopClues
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                        M
                        Mihir Kumar Basu
                        Nov 28, 2020
                        Resolved
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                        Resolved

                        It seems you do not want customers to buy from you registering . Filling the name and address I should fill up whatever my address is can not get extra something to fill white portions with stories..same for my name too. Can not even talk to ur customer care as entering rmn also saying no record of this number..what is happening ? I had registered and purchased from you that my e mail was wrong but could not even correct..will you call me back please to sort this out urgently ? My no [protected] whats app no
                        Aug 16, 2021
                        Complaint marked as Resolved 
                        ShopClues.com customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 02, 2020
                        ShopClues.com Customer Care's response
                        Dear Mihir,

                        Greetings from ShopClues.com

                        We would like to begin by apologizing for the inconvenience this may have caused you. We have forwarded your concern to our respective team and they will get in touch with you earliest.

                        Best Regards,
                        Team ShopClues
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                          A
                          Nov 28, 2020
                          Resolved
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                          Resolved

                          Welcome To Shopclues Shopping Pvt Ltd.
                          Dear Customer Congrats!
                          You Won Tata Safari Strome car and 2nd option car's market value RS/-1260000 Shopclues Offer Department.
                          Registration Charge INR 4999/-T&C
                          Validity today only.
                          Thanks and regards.
                          [protected]
                          http://theshopclusluckywin.in
                          Aug 13, 2021
                          Complaint marked as Resolved 
                          ShopClues.com customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 02, 2020
                          ShopClues.com Customer Care's response
                          Dear Alam,

                          Greetings from ShopClues.com

                          Our sincere apologies for the trouble you were put through.

                          Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

                          Your patience in this unfortunate matter will be highly appreciated.

                          Best Regards,
                          Team ShopClues
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                            E
                            Er Speedy Pie
                            from Powai, Maharashtra
                            Nov 26, 2020
                            Resolved
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                            Resolved

                            Address: 8-A North Arjun Nagar,Agra

                            SBIDrCard X0900 used for Rs1327.00 on26Nov20 atPU000024 Txn#[protected] If not done fwd this SMS to [protected]/call[protected]/[protected] to block Card
                            Aug 11, 2021
                            Complaint marked as Resolved 
                            ShopClues.com customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 27, 2020
                            ShopClues.com Customer Care's response
                            Dear Customer,

                            Greetings from ShopClues.com

                            We would like to begin by apologizing for the inconvenience this may have caused you.

                            Please share your order details to enable us to check and resolve this at the earliest.

                            Best Regards,
                            Team ShopClues
                            Hello please solve my problem, still refund is not possesed against the order id[protected] and amoung is 531rs
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                              A
                              Amit Mhaskar
                              Nov 25, 2020
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                              Address: 512, Kalewadi, Parel, Mumbai - 400033

                              मुझे आपके यह से लेटर आय है उसमे लकी ड्रॉ कुपन मिला है
                              रिडिम कुपन कोड sms किया है पर कोई कॉल उठा नाही रहे हे
                              ShopClues.com customer support has been notified about the posted complaint.
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                                J
                                Jamal Uddin1975
                                Nov 24, 2020
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                                Address: [email protected] Office Address Clues Network Pvt. Ltd., Building No. 112, Sector- 44, Gurgaon, 122001, Haryana, India

                                All returned process has completed but company is not refunding my money
                                Order ID:[protected]
                                Return ID:8328637
                                +4 photos
                                ShopClues.com customer support has been notified about the posted complaint.
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                                  S
                                  sushma kerur
                                  Nov 24, 2020
                                  Resolved
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                                  Resolved

                                  On the occasion of 10th anniversary of shopcluess...have u done lucky draw?
                                  I got the post from shopcluess that I have got 14, 00, 000 pize money.

                                  So I want to know is this genuine??
                                  Aug 13, 2021
                                  Complaint marked as Resolved 
                                  ShopClues.com customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 25, 2020
                                  ShopClues.com Customer Care's response
                                  Dear Sushma,

                                  Greetings from ShopClues.com

                                  Our sincere apologies for the trouble you were put through.

                                  Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

                                  Your patience in this unfortunate matter will be highly appreciated.

                                  Best Regards,
                                  Team ShopClues
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                                    S
                                    Sk400
                                    Nov 23, 2020
                                    Resolved
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                                    Resolved

                                    I had most worst experience by ordering in shopcules they are fraud or can be called cheaters i have ordered my package on 12 nov 2020 now it has been early 13 days tht too showing procurement delay... Most regerting thing is that i have paid it online i thought it would be good ssite... But now i am knowing how much fraud this is... This is my order anyone can check it... How they are fooling everyone[protected]order id
                                    +1 photos
                                    Nov 23, 2020
                                    Complaint marked as Resolved 
                                    I wantmy money back... I have sent my order id u can cgeck... I want my money back to my bank account as early as possible... And please refund my money on time not like this one
                                    ShopClues.com customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 25, 2020
                                    ShopClues.com Customer Care's response
                                    Dear Customer,

                                    Greetings from ShopClues.com

                                    Our sincere apologies for the delay that happened in resolving your concern.

                                    We have shared the information with our Support Team and they shall be connecting with you within next 48hours for further proceedings.

                                    Requesting your patience here.

                                    Best Regards,
                                    Team ShopClues
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                                      C
                                      Charanjeet Singh11
                                      Nov 23, 2020
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                                      Address: Village Sundran VPO Mubarakpur Dera Bassi

                                      Good Morning Sir

                                      Your services very very bad Services

                                      Your employe is not good services

                                      My product recieved not received
                                      Is
                                      +1 photos
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                                        O
                                        from Hyderabad, Telangana
                                        Nov 22, 2020
                                        Resolved
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                                        Resolved

                                        Address: 5-7-90/1, Manikya Nagar, Cheruvu bazar, Khammam Urban, Khammam. Telangana state. PIN: 507001
                                        Website: ShopClues.com

                                        I am trying to return the product and applied it their web portal but no one came for pickup. I am getting messages that person not available next address not found and today package not ready for pickup. I don't know why the issues happening to pickup. I am available at home. I simply stay at home. I have office work at home.
                                        +1 photos
                                        Feb 9, 2021
                                        Complaint marked as Resolved 
                                        The ShopClues team has raised refund amount and credited also I returned the product to them. Thanks Consumer complaints.. Thankyou
                                        ShopClues.com customer support has been notified about the posted complaint.
                                        Nov 22, 2020
                                        Updated by [email protected]
                                        No one came to home for pickup the return product. No one contacted me over the phone.
                                        Still amount not credited to my account and no response from the ShopClues.com
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