ShopClues.com Complaints & Reviews

I ordered 2 product together that is westchic black and green pajama, out of which they send me a wrong product, that is a black t shirt which I haven’t ordered and they haven’t send my black pajama. I returned all the product but now shopclues is not accepting the t shirt and not returning my money as well.
The refund has been processed for only one product. And not for both the product which I ordered.

There is no option to speak to their customer support as well.

This company is fraud and also the product they sent is completely different from what I have ordered.

A complete false of the quality as well
Please help me in getting back my money

Recieved a letter by mail. The letter claimed to be from shopclues informing me that I have won a prize of amount 1 lakh and would have to call the supposed "helpline." A alpha numeric code is at the top of the letter. Pretty sure this is a scam. Request the company to look into the matter to prevent potential frauds.

I am not using my shopclues account but received OTP request yesterday so thought to delete my account. There is no option after login to delete/deactivate the account. Sent an e-mail to customer support to delete my account, received below auto-reply.

"Dear Customer,
This is a Resource mailbox & complaints are not registered through this Email ID.
For faster resolution, please login to your Shopclues account...

Bought a smartphone Moto e7 plus (new) from their website on 1st Feb, 21 and got it delivered on 4th Feb, 21. The box had marks and scratches on it, and 1 of the seal was already broken. The phone itself also has marks and spots on the backside and near the charging port as well. Raised a return request within 2 hours of delivery, and merchant rejected my return request. This is really absurd, I paid for a new device, not a used one. This phone is of no use to me. please initiate a return and take it back. This was my first purchase from ShopClues and I had a really unpleasant experience.
Order ID:[protected]
Return ID:8626889

Bought a smartphone Moto e7 plus (new) from their website on 1st Feb, 2021 but the product that I received on 4th Feb, 2021 had marks and scratches on it. Box was repacked and had 1 seal broken out of 3. Raised a return request within 2 hours of delivery but merchant rejected my return request. This phone is useless for me. I paid for a new device and not a used one.

Order ID:[protected]

I ordered a windows 10 for 350Rs, I received it no problem.
But a month after that I got a call from someone saying I won a car from shopclues.com for that order, I know that's a fake. so I ignored.

Now I got a letter from the same ###, with my address that I gave for the Shopclues.com order. He claimed that I won a swift car + 1, 20, 000Rs.

I know it's a 100% fake, but I'm pissed that how my phone number and the address (the address i only used in Shopclues.com) to be leaked to these frauds.

what kind of security you run, how does he know I made the purchase for 350 at the correct date.

Is this is security measure you take to protect CUSTOMER data? I want to know how these data got leaked.

Never going to order anything from you and I will also advise people never to share any info with Shopclues.com since they don't take user data security seriously.

My refund has been processed on 27/01/21 and reference number 1770b46b0647142T90b982c8 has been allotted but we have not received any refund.

I need natural justice. Otherwise I will take it before police.

I just received a pot without plant. I need my money back.

DO NOT FOOL GENUINE CUSTOMERS and GOD FEARING PEOPLE. 🙏

When I return my defective parcel.The Delivery agent not coming to accept my defective parcel...He called my 12 km far that we r not able to come there in your location, So u come here...Such a wrong thing.

My oder I'd is[protected] is returned and my refund is not approved

Hi,

This is to complaint about the scam calls and letter i have been receiving in the name of shopclues.com.

I once placed an order on shopclues.com, and since then I received 1 call that you won a car/ prize money and asked me to first deposit money then your prize will be given to you.

I ignored it in first time, now I again received a letter that you won 1lkh plz share the prize code and details.

My point is, even is someone is scamming or doing fraud in name of company, then why our details or personal details phone number, house address the scammers know?? why our info is not safe with shopclues?? why their cyber security is so week and fragile that i accessible to everyone and anyone. This means my account details are also very easily accessible to the hacker or scammers.

I have received damage/old fake product
my received product is not genuine
I want to replacement my 4 products with the genuine product immediately replace it now

Team ShopClues, I placed an order on ShopClues a few weeks back. And today I got the call from a person claiming to be ShopClues manager calling from head office and that I have won XUV 500 or cash of 15 Lakhs or something. Asking my ID, photos, etc.

It this so strange to know that He has all my ShopClues Order Details, with my phone, address, amount of product, etc and that's how he is trying to validate himself. I am suspecting that its a scam even they have shared all the shopclues ID card, adhar, and pan card of that person. His unprofessional communication made me skeptical. However, I am so surprised to know my personal data has been leacked and its in the wrong hands!

This is the direct data security challenge to consumers and it's not expected from brands like ShopClues. Please take note of this request as there is a question on data breaching and unethical practices, losing trust, or brand loyalty.

-Azeem

I have raised a return and it was approved with in 1 hr it was cancelled I don't know it was in open state now is was unable to place return the product what should I do

It is seems to be fraud activity. I have ordered two book cost of 403, paid at the time of placing order. But, without any update of SMS/call they are trying to show that they delivered the item. I am requested to take necessary actions for these kind of fake services

Order id:[protected], date 10 Jan 2021

Refund Reference Number (RRN[protected]ffc71805T90b982c8
UPI: [protected]@paytm
Registered mobile: +91 [protected]
Linked bank: Bank of baroda ac: [protected]
email id: [protected]@rediffmail.com

Merchant UPI : [protected]@axisbank

Order ID:[protected]
Refund amount - Rs. 758.00
Refund processed date[protected]:30:55
Expected Date of Refund to show in your Account[protected]

Order Cancelled - Refund InitiatedAs per your request your order[protected] has been cancelled and refund has been initiated. Gwalior Pack Of 2 Slim Fit Formal Trousers (Black Blue)Quantity: 1 Unit price: Rs.999Discount: Rs.140 Subtotal: Rs.809 Subtotal:Rs.809(-)Order Discount:Rs.100Price after Discount:Rs.709Shipping Cost:Rs.49(-)Clues Bucks in Use:Rs.75TotalRs.683Refund ModePayment Gateway & CB/CB+Refund through Bank683.00Refund in Clues Bucks75.00Total Refund758.00ShopClues Refund ID18573742Expected Date of Refund05/12/20Expected Date of Refund to show in your Account15/12/20

Refund was possesed on order id[protected] on 22nd but not recieved still now solve my problem fastly

I got one letter from unknown. Which is belong ShopClues name . Whether is it true. I want to know about this one. I send photo of this letter.. yours faithfully.. Ganesan..

I order a dress top and pant on cod but when it delivered I found it was differed with poor quality then I processed return refund but till now no action is taken by Shopclues, I tried to contact there customer care but they don't have system they only have computerized voice which has very insufficient information. Where should I talk to customer care executive and how to I get refund.