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ShopClues.com Complaints & Reviews

www.shopclues.com

1.3

Updated: Apr 28, 2026

Complaints 7004

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1673

Unresolved

5331

So far, so good. ShopClues.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope ShopClues.com will keep up the work and continue to help more customers with their concerns even better 🤝

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ShopClues.com reviews & complaints page 20

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Address: gurgaon haryana

Sir, i have odered a sarres from shopcleue and its oder id is[protected]
i have not received my refund till now sir in my bank account .
sir they are telling that you cantacat the branch i have contacted the branch and i contacted the branch they told me that there is no is no tranctaction issue . kindly try to help me sir..
sir till now it is not reflected in my bank account

Aug 13, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2020

ShopClues.com Customer Care's response Dear Brajbhan,

Greetings from ShopClues.com

Our sincere apologies for the delay that happened in resolving your concern.

We have shared the information with our Support Team and they shall be connecting with you within next 48 hours for further proceedings.

Requesting your patience here.

Best Regards,
Team ShopClues

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I have received a message and a call saying that i have won a mahindra suv and the site says to pay 6500/- to claim my prize. I want to know whether this is genuine prize from your company or fake
kindly respo bynse to the complain

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This is mahesh
I had a call from a person from ShopClues says about that "I had won the lucky draw 2nd prize of car and rather than car they will pay money of 8L and said I had to deposit 10k to company account.
Plz solve this problem to this it's fake or real.

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ShopClues.com Customer Care

from Gurgaon, Haryana

Jan 5, 2021

Verified Support

Dear Mahesh,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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Sir i have ordered a phone on shopclues and return and refund has not comed till date 1 month has over No response is coming no one is answering the call no response coming

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My refund not received yet. ShopClues refunded money. ShopClues provide transaction I'd 1760f01cf3f9392T90b982c8 but refund not received. Refund amount is 160rs.
My ac no.[protected]

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E

Er Shiv Pratap Singh

Dec 18, 2020

But refund not received sir.please help me.

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Address: VIDYA NAGAR RAIBAG 591317

I have received a message and a call saying that i have won a mahindra suv and the site says to pay 6500/- to claim my prize. I want to know whether this is genuine prize from your company or fake
kindly response to the complain

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I got sms from someone about ShopClues. U can see as in attachment. Please don’t send such fraud calls.

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ShopClues.com Customer Care

from Gurgaon, Haryana

Jan 6, 2021

Verified Support

Dear Customer,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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Address: Malegaon

The company defaults the parcel, retuning it for this reason, but the company is not retiring it, retuning the parcel and returning the money

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Address: SHOPCLUES PVT LTD B14 BLOCK B KALYANI WEST BANGAL PIN - 741235

I got a letter.in that is was written like that i had won scratch card coupon and one lakh prize money on ocassion of celebrating shopclues anniversary in which they selceted me in random lucky draw contest.
They were knowing my phone number
But no messeges came to my phone number
I checked in my shopeclues app also i didnt get any notification regarding to this
So i want to confirm this and they are asking for bank account details
Is this really from shopclues or fake
What should i do now ????

Aug 10, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2020

ShopClues.com Customer Care's response Dear Pranav,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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Price shows lower but when I am going to pay that time its show more than which they displayed. So I tried them from WhatsApp Messenger on their number but they are not responding. I also tried to call them on [protected] but there is no option to talk with their representative.

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Address: Gauri bazar

My phone battry is not good work. It alredy discharge

Aug 7, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2020

ShopClues.com Customer Care's response Dear Harshit,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.

Please share your order details to enable us to check and resolve this at the earliest.

Best Regards,
Team ShopClues

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Order id :[protected]

This order was not placed by me. kindly expedite the issue

Aug 13, 2021

Complaint marked as Resolved

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Verified Support

Dec 14, 2020

ShopClues.com Customer Care's response Dear Seshagiri,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.

As we have checked, order has been placed from your account, however, the same could have been refused. Hence, we are unable to return this. For future reference, we'd suggest you to change your password asap.

Best Regards,
Team ShopClues

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My order[protected]
Dated 03/12/2020

Bluetooth stereo receiver @Rs.159/-
Due to battary failure I returned the product

Return pick up accepted by shopclues in the same way messaged me as we refunded u r amount in cluebucks
As a result My CB clubucks showing zero balance how

This will result shopclues cheated me not refunding my CB balances pls put up case and fine to shopclues customer care

I suggest every customer pls don't purchase anything in shopclues site this is a fraud site...

Aug 12, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Dec 11, 2020

Updated by Shakeer788 Pls refund my money customer care dhopclues

Verified Support

Dec 21, 2020

ShopClues.com Customer Care's response Dear Shakeer,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

With reference to your request against Order ID[protected] for Crazeis Car Bluetooth Audio Receiver 3.5Mm Music Receiver with mic Wireless Connector(Black), we would like to inform you that the refund of Rs. 128 has been processed in your ShopClues account in the form of Clues Bucks on 08th Dec, 2020.

Moreover, we have checked that you have already redeemed the refunded Clues Bucks on your next purchases with us.

To check the updated Clues Bucks balance, please click at https://smo.shopclues.com/cluesbucks

Best Regards,
Team ShopClues

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I recieved a letter from shopclues, telling that you have won 1 lakh with a scratch card, scratch card was containing 10lakhs in it, they had a code in that too send for some # helpline number, after i send that called me and they told we will transfer your money but you need to pay 6000 before we send as service tax, service tax should automatically detect from the prize money if it was true, shopclues is cheating customers it is a big fraud company. If i get the money i'll stop it here itself, orelse the next complaint will be in cyber crime

Aug 8, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2020

ShopClues.com Customer Care's response Dear Divyaprem,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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Sir
I'm Reshma. T R from Thrissur district Kerala. Today (10/12/2020) I got a phone call to inform that I'm the winner for the lucky draw contest for the prize xuv500. For receiving the price pay an amount and gave me the bank details. Please do needful for me

Aug 13, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2020

ShopClues.com Customer Care's response Dear Reshma,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues

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Address: Bengaluru

I received a sms u won 1 st prize in lucky draw contest nd plz call our helpline no i call him nd he said u r lucky person u won a car . Y do u do so y u send this type of msgs its totally fraud . I do complaint bcoz they have my phone no so plz erase my no from that fraud comp.thank u so much

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Address: Clues Network Pvt. Ltd. Building No. 112, Sector- 44, Gurgaon, 122001, Haryana, India

I ordered 2 pairs of Nike slippers and I received only 1 pair of Nike slippers. I have paid for it online now I am trying to contact them with the contact number given on the bill but it is showing that the contact number does not exist. Now, I am worried please help me resolve this problem. my order number is #[protected] and my contact number is [protected]. :(

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Address: 1523 FF, TDI CONNAUGHT RESIDENCY, SECTOR 74A, MOHALI, P.O.-DAUN

Rs.327/- debited from my account during order placed to QOO10 site but order not placed on dated 03rd December. Reference no are[protected]GAJYUDFR3 and transfer to clues network pvt.ltd. But my amount not refunded by shopclue till date.please look into the matter immediately.
Rama sood
MOBILE- [protected]
MAIL- sood.[protected]@gmail.com

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Lucky Draw pe first prize win kia he apko2500 Registered fee Denahoga

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Address: No, 733pillyar kovil street keezhmanambedu , Chennai-600124

I ordered hsj inpods 12 wireless (2 products) 1401Rs cash on delivery
Order ID[protected] Delivered at 8th December, 2 products are not working so please take my products (by mistake cancelled my return request so, return option is not been shown in the Shopclues app) please consider my order and take my products

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