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ShopClues.com Complaints & Reviews

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Updated: Nov 28, 2025
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ShopClues.com reviews & complaints page 20

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P
Pulkit Upreti
from Delhi, Delhi
Dec 18, 2020
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Sir i have ordered a phone on shopclues and return and refund has not comed till date 1 month has over No response is coming no one is answering the call no response coming
ShopClues.com customer support has been notified about the posted complaint.
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    E
    Er Shiv Pratap Singh
    Dec 17, 2020
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    My refund not received yet. ShopClues refunded money. ShopClues provide transaction I'd 1760f01cf3f9392T90b982c8 but refund not received. Refund amount is 160rs.
    My ac no.[protected]
    ShopClues.com customer support has been notified about the posted complaint.
    But refund not received sir.please help me.
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      I
      Irshadbaig Jamadar
      Dec 17, 2020
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      Address: VIDYA NAGAR RAIBAG 591317

      I have received a message and a call saying that i have won a mahindra suv and the site says to pay 6500/- to claim my prize. I want to know whether this is genuine prize from your company or fake
      kindly response to the complain
      +1 photos
      ShopClues.com customer support has been notified about the posted complaint.
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        A
        Amehta386
        from Delhi, Delhi
        Dec 17, 2020
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        I got sms from someone about ShopClues. U can see as in attachment. Please don’t send such fraud calls.
        +2 photos
        ShopClues.com customer support has been notified about the posted complaint.
        Dear Customer,

        Greetings from ShopClues.com

        Our sincere apologies for the trouble you were put through.

        Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

        Your patience in this unfortunate matter will be highly appreciated.

        Best Regards,
        Team ShopClues
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          S
          Suraj Mehra2
          Dec 17, 2020
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          Address: Malegaon

          The company defaults the parcel, retuning it for this reason, but the company is not retiring it, retuning the parcel and returning the money
          +1 photos
          ShopClues.com customer support has been notified about the posted complaint.
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            P
            Pranav Pakhale
            from Powai, Maharashtra
            Dec 15, 2020
            Resolved
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            Address: SHOPCLUES PVT LTD B14 BLOCK B KALYANI WEST BANGAL PIN - 741235

            I got a letter.in that is was written like that i had won scratch card coupon and one lakh prize money on ocassion of celebrating shopclues anniversary in which they selceted me in random lucky draw contest.
            They were knowing my phone number
            But no messeges came to my phone number
            I checked in my shopeclues app also i didnt get any notification regarding to this
            So i want to confirm this and they are asking for bank account details
            Is this really from shopclues or fake
            What should i do now ????
            +1 photos
            Aug 10, 2021
            Complaint marked as Resolved 
            ShopClues.com customer support has been notified about the posted complaint.
            Verified Support
            Dec 16, 2020
            ShopClues.com Customer Care's response
            Dear Pranav,

            Greetings from ShopClues.com

            Our sincere apologies for the trouble you were put through.

            Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

            Your patience in this unfortunate matter will be highly appreciated.

            Best Regards,
            Team ShopClues
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              B
              Bhavin3334
              Dec 14, 2020
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              Price shows lower but when I am going to pay that time its show more than which they displayed. So I tried them from WhatsApp Messenger on their number but they are not responding. I also tried to call them on [protected] but there is no option to talk with their representative.
              +1 photos
              ShopClues.com customer support has been notified about the posted complaint.
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                हर्षित सिंह श्रीनेत
                from Powai, Maharashtra
                Dec 13, 2020
                Resolved
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                Resolved

                Address: Gauri bazar

                My phone battry is not good work. It alredy discharge
                Aug 7, 2021
                Complaint marked as Resolved 
                ShopClues.com customer support has been notified about the posted complaint.
                Verified Support
                Dec 14, 2020
                ShopClues.com Customer Care's response
                Dear Harshit,

                Greetings from ShopClues.com

                We would like to begin by apologizing for the inconvenience this may have caused you.

                Please share your order details to enable us to check and resolve this at the earliest.

                Best Regards,
                Team ShopClues
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                  S
                  Seshagiri Trichy
                  from Powai, Maharashtra
                  Dec 12, 2020
                  Resolved
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                  Resolved

                  Order id :[protected]

                  This order was not placed by me. kindly expedite the issue
                  Aug 13, 2021
                  Complaint marked as Resolved 
                  ShopClues.com customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 14, 2020
                  ShopClues.com Customer Care's response
                  Dear Seshagiri,

                  Greetings from ShopClues.com

                  We would like to begin by apologizing for the inconvenience this may have caused you.

                  As we have checked, order has been placed from your account, however, the same could have been refused. Hence, we are unable to return this. For future reference, we'd suggest you to change your password asap.

                  Best Regards,
                  Team ShopClues
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                    S
                    Shakeer788
                    Dec 11, 2020
                    Resolved
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                    Resolved

                    My order[protected]
                    Dated 03/12/2020

                    Bluetooth stereo receiver @Rs.159/-
                    Due to battary failure I returned the product

                    Return pick up accepted by shopclues in the same way messaged me as we refunded u r amount in cluebucks
                    As a result My CB clubucks showing zero balance how

                    This will result shopclues cheated me not refunding my CB balances pls put up case and fine to shopclues customer care

                    I suggest every customer pls don't purchase anything in shopclues site this is a fraud site...
                    +1 photos
                    Aug 12, 2021
                    Complaint marked as Resolved 
                    ShopClues.com customer support has been notified about the posted complaint.
                    Dec 11, 2020
                    Updated by Shakeer788
                    Pls refund my money customer care dhopclues
                    Verified Support
                    Dec 21, 2020
                    ShopClues.com Customer Care's response
                    Dear Shakeer,

                    Greetings from ShopClues.com

                    Our sincere apologies for the trouble you were put through.

                    With reference to your request against Order ID[protected] for Crazeis Car Bluetooth Audio Receiver 3.5Mm Music Receiver with mic Wireless Connector(Black), we would like to inform you that the refund of Rs. 128 has been processed in your ShopClues account in the form of Clues Bucks on 08th Dec, 2020.

                    Moreover, we have checked that you have already redeemed the refunded Clues Bucks on your next purchases with us.

                    To check the updated Clues Bucks balance, please click at https://smo.shopclues.com/cluesbucks

                    Best Regards,
                    Team ShopClues
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                      D
                      Divyaprem
                      Dec 11, 2020
                      Resolved
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                      Resolved

                      I recieved a letter from shopclues, telling that you have won 1 lakh with a scratch card, scratch card was containing 10lakhs in it, they had a code in that too send for some # helpline number, after i send that called me and they told we will transfer your money but you need to pay 6000 before we send as service tax, service tax should automatically detect from the prize money if it was true, shopclues is cheating customers it is a big fraud company. If i get the money i'll stop it here itself, orelse the next complaint will be in cyber crime
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      ShopClues.com customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 21, 2020
                      ShopClues.com Customer Care's response
                      Dear Divyaprem,

                      Greetings from ShopClues.com

                      Our sincere apologies for the trouble you were put through.

                      Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

                      Your patience in this unfortunate matter will be highly appreciated.

                      Best Regards,
                      Team ShopClues
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                        R
                        Reshma Sumesh
                        Dec 10, 2020
                        Resolved
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                        Resolved

                        Sir
                        I'm Reshma. T R from Thrissur district Kerala. Today (10/12/2020) I got a phone call to inform that I'm the winner for the lucky draw contest for the prize xuv500. For receiving the price pay an amount and gave me the bank details. Please do needful for me
                        Aug 13, 2021
                        Complaint marked as Resolved 
                        ShopClues.com customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 11, 2020
                        ShopClues.com Customer Care's response
                        Dear Reshma,

                        Greetings from ShopClues.com

                        Our sincere apologies for the trouble you were put through.

                        Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

                        Your patience in this unfortunate matter will be highly appreciated.

                        Best Regards,
                        Team ShopClues
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                          E
                          esha madan
                          from Delhi, Delhi
                          Dec 10, 2020
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                          Address: Bengaluru

                          I received a sms u won 1 st prize in lucky draw contest nd plz call our helpline no i call him nd he said u r lucky person u won a car . Y do u do so y u send this type of msgs its totally fraud . I do complaint bcoz they have my phone no so plz erase my no from that fraud comp.thank u so much
                          +1 photos
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                            S
                            samarjeet006
                            from Powai, Maharashtra
                            Dec 9, 2020
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                            Address: Clues Network Pvt. Ltd. Building No. 112, Sector- 44, Gurgaon, 122001, Haryana, India

                            I ordered 2 pairs of Nike slippers and I received only 1 pair of Nike slippers. I have paid for it online now I am trying to contact them with the contact number given on the bill but it is showing that the contact number does not exist. Now, I am worried please help me resolve this problem. my order number is #[protected] and my contact number is [protected]. :(
                            ShopClues.com customer support has been notified about the posted complaint.
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                              R
                              Rama Sood
                              Dec 9, 2020
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                              Address: 1523 FF, TDI CONNAUGHT RESIDENCY, SECTOR 74A, MOHALI, P.O.-DAUN

                              Rs.327/- debited from my account during order placed to QOO10 site but order not placed on dated 03rd December. Reference no are[protected]GAJYUDFR3 and transfer to clues network pvt.ltd. But my amount not refunded by shopclue till date.please look into the matter immediately.
                              Rama sood
                              MOBILE- [protected]
                              MAIL- sood.[protected]@gmail.com
                              ShopClues.com customer support has been notified about the posted complaint.
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                                S
                                Spandana sthitaprajna Nayak
                                from Powai, Maharashtra
                                Dec 9, 2020
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                                Lucky Draw pe first prize win kia he apko2500 Registered fee Denahoga
                                ShopClues.com customer support has been notified about the posted complaint.
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                                  R
                                  R. Gokul
                                  Dec 9, 2020
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                                  Address: No, 733pillyar kovil street keezhmanambedu , Chennai-600124

                                  I ordered hsj inpods 12 wireless (2 products) 1401Rs cash on delivery
                                  Order ID[protected] Delivered at 8th December, 2 products are not working so please take my products (by mistake cancelled my return request so, return option is not been shown in the Shopclues app) please consider my order and take my products
                                  ShopClues.com customer support has been notified about the posted complaint.
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                                    D
                                    Divij14
                                    from Powai, Maharashtra
                                    Dec 9, 2020
                                    Resolved
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                                    Resolved

                                    Address: New Delhi

                                    I ordered the book "Life Amazing Secrets by Gopal Das". I paid the money online. The first time I placed an order at 11/11/2020 and it shows that the order Estimated Delivery Date: Tue 17 Nov 2020. So, I waited and then I check the order status on their website, it is shown that order is already delivered but in reality, I haven't received the order. I report the issue, ask for a refund, file a complaint on their website but no response from their side. I tried to call on their customer care number, no support team picked up my call and answered the problem. I asked for a refund I didn't get the refund.

                                    ShopClues.com is so smart that they falsely made a shop clues cashback under my name and refunded my money in that cashback. And that cashback I am not able to transfer to my account. At last, my money is stuck and my book is not delivered yet

                                    Again I order the same order with their cashback and again they are showing that the book is delivered.

                                    First-order number[protected]
                                    Second-Order Number:[protected]

                                    I want my money back or get my book delivered.
                                    +1 photos
                                    Aug 13, 2021
                                    Complaint marked as Resolved 
                                    ShopClues.com customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 09, 2020
                                    ShopClues.com Customer Care's response
                                    Dear Divij,

                                    Greetings from ShopClues.com

                                    Our sincere apologies for the trouble you were put through.

                                    We would like to inform you that the refund of Rs. 89.00 against Order ID[protected] has been processed in your ShopClues account in the form of Clues Bucks on 22nd Nov, 2020. However, we have checked that you have already redeemed 81 Clues Bucks for the purchase made against your new Order ID[protected].

                                    Also, we understand that the Order ID[protected] is yet not delivered to you, however, we would like to inform you that the ordered product was sent to your Email ID jimmy.[protected]@gmail.com on 08th Dec, 2020.

                                    Hence, we request you to check your inbox or spam folder for the same.

                                    Best Regards,
                                    Team ShopClues
                                    Dec 09, 2020
                                    Updated by Divij14
                                    Hi!
                                    I didn't receive any mail regarding the ordered product on 8th December 2020. I cross-checked the spam and inbox. I want my book to be delivered to my house. I have paid the money. I have the transaction proof INR 89. Please check your system. Otherwise, I have to take this case to higher authorities. This is so not done.
                                    Verified Support
                                    Dec 10, 2020
                                    ShopClues.com Customer Care's response
                                    Dear Divij,

                                    Greetings from ShopClues.com

                                    Our sincere apologies for the delay that happened in resolving your concern.

                                    We apologize for the inconvenience which has been caused to you against the Order ID[protected]. As it in an Ebook, we're unable to provide delivery at your doorstep. However, we are working on your request and you can expect the next update from us till 14th Dec, 2020.

                                    Requesting your patience here.

                                    Best Regards,
                                    Team ShopClues
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                                      J
                                      Jain preeti
                                      Dec 8, 2020
                                      Resolved
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                                      Resolved

                                      Address: ShopClues

                                      Maine ShopClues s ek 378 rs.ki ek dress order ki thi.jis ki order id[protected] h.mene is ka amount Google pay s kiya.jis ko mene 25 Nov. Ko return kiya tha.lakin is ka refund mujhe abhi tk nhi mila h.customer care no.pr koi call attend nhi krta.bs jb b msg karo to hr baar 2-3 days m call arrange krane ka msg bhej diya jata h.lakin abhi tk koi solutions nhi mila h.
                                      +1 photos
                                      Aug 8, 2021
                                      Complaint marked as Resolved 
                                      ShopClues.com customer support has been notified about the posted complaint.
                                      Dec 08, 2020
                                      Updated by Jain preeti
                                      Refund not received.
                                      Verified Support
                                      Dec 09, 2020
                                      ShopClues.com Customer Care's response
                                      Dear Preeti,

                                      Greetings from ShopClues.com

                                      Our sincere apologies for the trouble you were put through.

                                      We would like to inform you that the refund of Rs. 378.00 against Order ID[protected] has been processed in your ShopClues account in the form of CluesBucks on 25th Nov, 2020. You are requested to check your registered account ( [protected]@gmail.com ) for more details. However, we have checked and found that you have already redeemed refunded Clues Bucks on your next purchase with us.

                                      Best Regards,
                                      Team ShopClues
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                                        P
                                        PrithamChaudhari
                                        Dec 8, 2020
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                                        HI I am pritam chaudhari My product name Inteligennce health bracelet M3 I order this product is damaged from in and out plzz help me and I did not get charger
                                        +1 photos
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