ShopClues.com Complaints & Reviews

Order no:10493755; Tracking number:[protected] via blue dart I order this item on jan 23 and got tracking number on jan 29, but on feb 6 i got a message saying my order is complete, i got shock as i did not received the item i check at blue dart and when they check my tracking number it shows that it has been delivered at chennai, so i complain to their customer care, they do notice my details and told me they would look forward and notice me within 7 working days and also i do get a mail from them saying Thank you for contacting ShopClues.com. We regret the inconvenience caused to you. Our courier partner has confirmed that your order has been delivered to your address as indicated on their website. We assure you that we have escalated your concern to our logistics department for further investigation and you will receive due updates on the proceedings. Meanwhile, we are arranging for the proof of delivery (POD), which will be sent to you within next 7 business days. We appreciate your patience and understanding. Thanks and Regards, Anirudh ShopClues Support but my transaction was all good, address were also good when i purchase the product. I waited as they say and as i prefer the item than refund, after i did not received any further notice regarding this matter i called their customer care again they again told me to wait for few more days but this time i request for the refund, the customer care do update my request to their website as it is reflected on my mail, my item is worth Rs 2598 including shipping charge after this request no further mail nor message came and i am very frustrated, i am going to complain again . . Please check about my matter and i will be very thankful if you help me

I bought a kitchen utensils set from shopclues.com(order no[protected] on 27 th January, 14. They delivered it 31st January, 14. After opening the seal I found one of the utensil is in damaged condition. Then on 1st I have raised a complain (Complain number-680895).
After that they started playing with me. At first they used to tell me that "they did not got any reply from merchant". Now they started telling me "wait for another 24/48 hours, you will get a positive reply".
20 days over, still now I am not getting a minimum feedback, at least when I will get my refund. Everyday I am wasting my mobile bill as well as time to call shopclues. Everyday I am getting same answer "WAIT FOR 24/48 hours"
I have also sent them damaged product image as per their demand.

PLEASE ASSIST ME CONSUMER COURT AND HELP ME OUT AGAINST THIS HARRASMENT BY SHOPCLUES.COM

I have bought a product from shopclues.com There are the worst online website... I bought a product on 9th Feb 2014. Order No.10898215. The product was completely different from what was displayed on the website. I called up customer care. Instead of giving solution they asked to send pictures of the product and they will revert within 24-48 hours. 5 days went by and no response. Every time i call them they intimate that merchant have not yet reverted and to wait for 1 more day. Today is 19th and everyday they give the same answer. Neither they are replacing my product not are they refunding my money. Kindly help in terms of refunding my money. Sampita

I bought a Ray Ban Wayfarer Forever Limited Edition Sunglasses US Imported Unisex from a seller called SLS equipments Delhi from the shop clues website.Order number 10774993 .Product was 100% fake.I wrote to SC but was told nothing can be done..you get these for Rs. 100 for 150 at traffic signals It is okay to but soap and shampoo from SC but nothing more. Best part is my review and feed back about the fake was not shown in on the site.. Beware of the fakes they supply and refuse to accept and return. have all spurious vendors enrolled on their site. Regds Max1

they deduct my balance 5 times for product, then after they told me i have not receive your money then i talked with payment gateway and they give me all information by mail. They told me that i have made payment to shopclues the same massage i forward to shopclues then they told me sorry and said to cancel all product then i credited your account but after days they not credit my account.
my order no. is 10771797, 10771517, 10771143, 10732767, 10732649
plz help me.

i've purchased two product from shopclues.com 1-nova hair straightner & curler order no.10950066 and 2- dark brown color polar fleece jacket.The product (1) i've got is same as shown by them but the features and description is not same, it is not a straightner but only a curler, there is no use of curler for me and the (2) product i've got is totally different in color, wrong in size and also defective. After so many complaint they pick up my product (1) to replace it but again they send me that same product and now they finally deny to return my money back and to replace it. They gave money back policy within 10 days if not satisfied with the product and i'm not at all satisfied. i'm suffering since more than a month and harrased by them.Please help me i want my money back.

Hi, This is Nitin Kumar Jain and from shoplclues site, I have ordered one product with below details

Order #10501327
ORDER DATE: 24 Jan 2014, 02:10 PM
PAYMENT METHOD: PAYU
PAID USING: Credit Card

SHIPMENT INFORMATION: TRACKING NUMBER [protected] VIA BLUE DART
Product Quantity Unit price Subtotal
7-in-1 Solar Rechargeable Space Fleet
Code: 1945796 1 Rs.990 Rs.990
Subtotal :
Rs.990
(-)Order Discount :
Rs.691
Price after Discount :
Rs.299
Shipping Cost :
Rs.44
Total :
Rs.343
On Order Completion, You Will Earn Clues Bucks: 7


As shown in the Shopclues, the product cost was Rs.991 and they are providing with discount @ Rs. 343. When I received the product after my payment I was shocked as product was not worth Rs. 100 and on top of it, the product received as not anywhere showing that price was 991.

How come these sites can do such fraud to their customer?
How can someone sell the product showing any cost and same is not mentioned in the product anywhere

I talked to shopclues customer care and initially they insist that product is same what was shown and ordered by me but they have no answer for the price thing.

When I insisted more to give me my money back for this product they are saying please talk to the shipper to sort it out.

I purchased the product from shopclues and they are responsible for sorting all such issues infact how come they allow someone to sell the product without having any MRP on it and that too misleading the customer that product cost Rs. 991.

I am filing the complaint here because I feel this need to be stopped and they should have some fear before indulging in this type of activity. Please look into the matter and provide me the refund.
Please look into the matter.
Regard
Nitin Jain

I purchased an iPhone 5 from shopclues.com for Rs. 37, 500.00. Date: 28 Oct 2013. My Order # is 8106263. The website and the Invoice description is: "Apple iPhone 5 16GB Black Unlocked Code: 1182708 Merch Ref: i5_n" I mainly purchased it from ShopClues as the description for the phone said "UNLOCKED". The phone was delivered on 05 Nov 2013. It turned out to be a LOCKED iPhone 5. I submitted a complaint to ShopClues under their category "Significantly different from description". For over a month I patiently corresponded with them. They kept saying that the merchant - "e-Impex, Delhi" - will call me. He called exactly once and argued that it's no problem and it could be unlocked. They provide a piece of hardware called an R-SIM that must be placed along with the SIM card in the tray. This is considered a hardware hack and is definitely NOT supported by Apple. I certainly did not want that. (Besides, it did not even work, but that's not the point). The call got prematurely cut. He never called back. ShopClues says they gave him my mobile # and he would call. This happened no less than 4 times. They never did call. Trying to call or message the company got no response. Then on 15 Jan 2014 ShopClues customer service writes to me: "... As per the merchant the product that is delivered is that same that is mentioned on the website. Unfortunately he will not be able to accept the return of the product. " This is a blatant lie and a grave injustice! I have the following original papers sent with the product: a) Shipping document b) Retail Invoice c) a single sheet describing how to insert and activate the R-SIM as well as emails from ShopClues (and of course, therefore, the merchant) stating product description clearly as: "Apple iPhone 5 16GB Black Unlocked". Interestingly: a) they have taken the product off the website soon after I received mine. b) the Retail Invoice cleverly describes the product as "Apple Iphone 5 Black 16GB (imported pc)" - leaving out the word "unlocked". This is blatant cheating in my opinion, as the product description on the website where people purchase it clearly says: "Apple iPhone 5 16GB Black Unlocked". Their so-called "Buyer Protection" is a joke, worse, it lures customers into thinking they're safe! I insist on returning their faulty product and getting my money back with interest. Request your assistance with this. Thanks.

I had ordered Newfeel shoes from Shopclues.com from seller 'Dealsfive' (http://www.shopclues.com/morning-walks-are-no-longer-boring.html)

The item that I received is cheap fake copy of Newfeel shoes. I have bought ORIGINAL Newfeel shoes before from FLIPKART and they don't look anything like the ones I have been sent. The adhesive glue has come off from many places. The sewing has been taped at some areas of the shoe. The sole is 100% FAKE instead of branded essensole sole. I have reported the problem to SHOPCLUES but they have refused to acknowledge my return & refund request saying that the product is original.

I ordered the pigeon induction stove and got on 31.01.14. It's not working and i raised for refund on 02-02-14.But no response from shopclues support side. Default mail only i received.Today is 14-02-14 but no response.Worst site don't go and buy for this site.It's total waste of cost and money.My order number is 10541765.

The order was booked on 27th of January 2014. Order number is 10646271. The shipment is showing it has been outscanned from jaiur, from 30th January till today 13/02/2014. I am calling courier company and shopclues customer care but they are not taking any action. The expected shipment date was 05/02/2014, as given to me by shopclues.com. The tracking number for shipment is [protected] and courier name is Indiaontime. More than 500 rupees have been wasted in calling.

Hi, I have purchased Beetel X62 cordless phone from shopclues.com. I got the product which is not working properly and some functions are not working, when I called customer care, I get below reply: "Dear Himanshu, We regret for the inconvenience caused to you . We would like to inform you that we may not be able to assist you in this matter as your product is covered under manufacturer warranty. You can always visit the service center of respective brand . Kindly log on to the website of the respective brand to look for the list of service centres. Please click on the following link if you have any further questions: - http://www.shopclues.com/help.html to get answers to frequently asked questions Thanks & Regards. Rishabh Dubey ShopClues Support s::s"" Does this means that if a product is covered under manufecturer warranty, shopping sites can make a fool of customers, and can deliver faulty product and ask to go for service center. can anyone help?

i ordered a htc 8s mobile from shoclues.com via online shopping order no.10682179 on 28th january 2014 they delivered it to vizag to a wrong address on 7th february 2014.i registered a complaint regarding the same on 5th february but till now (12th february 2014) i have received no imformation regarding whereabouts of my product.it has been 16 days since i ordered my product and 8 days since i registered my complained.customer support of shopclues is not providing me with proper information.and their site as well as courier company is showing my product delivered since 7th january..

I purchased a original samsung bluetooth hm1100 from shopclues this month. my order no.10719503. my phone no. is [protected]. I ordered samsung hm 1100 bluetooth headset. it delivers me today, 3 febuary, 2014. it have a mic problem or the company is not samsung. it is duplicate. i send you the picture of bluetooth on which mentioned "DESIGNED BY BCMSRNG" AND fcc id is :A3LHM0000, and IC "649e-hm0000",
sec-hm0000. please see the photo and match it

Still awaited

With regards

Manish Mehta

Accounts Dept

Anand, Feb 03 03:59
PM:
Dear Manish,
Thank you for shopping with ShopClues.com.
Please accept deep apology from us. We have
forwarded your case with our logistic team and with the courier company. We
are following up on your case on high priority and we are trying our best
to get the resolution as soon as possible and if needed, we will contact
you on email or phone with a proper resolution . We appreciate your
patience on this issue.
Please respond to this email (without changing
the subject line) if you need any additional support.
Thanks and Regards,
Aanand
ShopClues Support




m.mehta, Feb 03
02:21 PM:
Dear
Take your own time, but as per trailing mail if
the product had not being really deliver to my place. In that circumstances
for providing wrong information shop clue should provide me equal amount
shopclues point to the price of my product without any term and condition.
Otherwise i will force to knot the door of
consumer count.
With regards
Manish Mehta
Accounts Dept




Anand, Feb 03 02:09
PM:
Dear customer,
Thank you for contacting us.
Please accept our sincere apologies. Based on
your concern, we would like to inform you that after cross checking the
status with our courier partner, we have got the information that the
product is delivered to your shipping address. So, we would request you to
kindly allow us some more time so that we can arrange POD(proof of delivery).
Assuring you of our best services always!!
Thanks and Regards,
Gaurav
Shopclues Support Team




m.mehta, Feb 03
12:10 PM:
Reply awaited
With regards
Manish Mehta
Accounts Dept
Please go through the you tracker no-
Z55866234. of DTDC it will cleared that product is return back to delhi.
Please courier service is saying it is delivered please send me receipt
sign copy
With regards
Manish Mehta
Accounts Dept
From: ShopClues.com [mailto:[protected]@shopcluescom.zendesk.com]
Sent: 31 January 2014 09:59
To: m.mehta
Subject: [ShopClues.com] Re: Order Issues[protected]
Attachment(s)
image002.jpg
image003.jpg




Anand, Feb 03 11:01
AM:
Dear Customer,
Greeting From shopclues !
We would like to take a confirmation for your
order regarding the delivery of your consignment.
Kindly share the confirmation if it is
delivered to you and if you have not received the same, please let us know
so that it can be checked with the courier on priority.
Looking forward for your cooperation.
Thanks and regards,
Gaurav
Shopclues Support
s::s




m.mehta, Jan 31
10:10 AM:
Please go through the you tracker no-
Z55866234. of DTDC it will cleared that product is return back to delhi.
Please courier service is saying it is delivered please send me receipt
sign copy
With regards
Manish Mehta
Accounts Dept
________________________________________________________________________________...⇄
From: ShopClues.com [mailto:[protected]@shopcluescom.zendesk.com]
Sent: 31 January 2014 09:59
To: m.mehta
Subject: [ShopClues.com] Re: Order Issues[protected]
Attachment(s)
image001.jpg




ShopClues Support,
Jan 31 09:59 AM:
Dear Customer,
Greeting from shopclues!
We have checked with the courier service and
they confirms that shipment has been delivered at your given Address.
Please check at your end and share the delivery confirmation, Also please
revert back if you are still facing any problem regarding delivery.
We will send our Courier person to investigate
further.
Looking forward for your cooperation.
Thanks,
Anirudh
ShopClues Support

S::S




m.mehta, Jan 29
02:57 PM:
Dear Arun
I am Sorry to say if you partner is providing
wrong detail than is not the fault of the us .
I am providing you tracker no- Z55866234. of
DTDC which is show that material was not delivered and return back and one
more thing i want to add that if logistic patner does not have service for
pin code 392001 it should not have accepted the consignment
Shipment Travel History
Status
Location
Time
Remarks
Mon, Jan 20, 2014
Shipment Booked
JHANDEWALAN BRANCH, DELHI
(javascript:brdetails('N10');)
01:14 PM
Processed & Dispatched from DTDC Facility
DELHI OPERATION PROCESSING CENTRE - SOUTH
DELHI, DELHI (javascript:brdetails('S19');)
04:15 PM
Tue, Jan 21, 2014
Processed & Dispatched from DTDC APEX
AIRPORT APEX, DELHI
(javascript:brdetails('N13');)
02:01 AM
Arrived at DTDC APEX
AHMEDABAD APEX, AHMEDABAD
(javascript:brdetails('A01');)
11:55 AM
Processed & Dispatched from DTDC APEX
AHMEDABAD APEX, AHMEDABAD
(javascript:brdetails('A01');)
04:24 PM
Wed, Jan 22, 2014
Arrived at DTDC Facility
ANKLESHWAR BRANCH, ANKLESHWAR (javascript:brdetails('A07');)
09:40 AM
Tue, Jan 28, 2014
Shipment Booked
NARAINA CITY BRANCH, DELHI
(javascript:brdetails('N03');)
10:05 PM
Wed, Jan 29, 2014
Processed & Dispatched from DTDC Facility
ROHINI BRANCH, DELHI
(javascript:brdetails('N17');)
12:00 AM
With regards
Manish Mehta
Accounts Dept
________________________________________________________________________________...⇄




Anand, Jan 29 02:45
PM:
Dear Manish,
Thank you for contacting ShopClues.com.
We regret the inconvenience caused to you. Our
courier partner has confirmed that your order 10307817 has been delivered
to your address as indicated on their website.
We assure you that we have escalated your
concern to our logistics department for further investigation and you will
receive due updates on the proceedings. Meanwhile, we are arranging for the
proof of delivery (POD), which will be sent to you within next 7 business
days.
Here is a useful link to get answers to your
questions:
- http://www.shopclues.com/help.html
to get answers to frequently asked questions
We appreciate your patience and understanding.
Thanks & Regards,
Arun
ShopClues Support




m.mehta, Jan 29
09:04 AM:
we had yet not recd the delivery of the product
please look into the matter



Cheers,
ShopClues Support Team.

I ordered a Pigeon Induction Cooktop Rapido Cute in shopclues.com and i got the Pigeon Induction Cooktop Rapido Cute on[protected], but it's not working properly.I just plug the connection but they have no response(no indication light is on). And i'm also not getting any bills with the product. I complained to the site, they said to go and service the product with service centre.And i ask for the refund or replace the product but there is no response yet...

Sir, I have ordered a CA-101 Nokia data cable from www.shopclues.com and on 27th Jan i got the product. when i open the packing i found that in steed of Nokia thrie is a local Chines data cable is their and when i tried to charge my cell from that data cable it diesn;t work at all. then i registered my complainet on their site afterthat i got an autogenerated mail from them after that i tried to followup a bunch of time and have dropped too much of mails but didn't get any response from them. please look out at this matter as i am faceing too much problem to get my cellphone charged. and also requesting you to take appropriate steps againest the seller. My order ID :[protected]

I have ordered nokia lumia 520 mobile phone through shopclues on 12-jan-2014 but didn't recieved the product till now.. I called many a times asking for the product but they always make different excuses like, currently product is out of stock, we would arrange and send to you within 7 days and after that they say that they have transferred the order to different mercahant, then the order is not shippable to your location then i have provided different pin code then they said that they can deliever product to my location & after 2 days they cancelled the order saying that they can't deliever product to even that location also.. Actually they want to refund my money after keeping more than 18days with them..whenever i called them they say to cancel the order only & make many excuses.. Please resolve this issue.. order id:10201883 order date:[protected] transferred to different merchant, order id:10658828 transferred date:[protected]

Order Number: 9218939 Order date: 08 Dec 2013, 11:25 PM Return: 147717 Return Request Date: 13 Dec 2013, 12:16 AM Action: Refund Status: Return Requested Return products information Declined products information Product Selling Price Quantity Reason Sai Arpan's Beautiful Designer Single Bed AC Blanket Rs.399 1 Manufacturer Defect How would you like the refund:: Refund in Clues Bucks How will return shipped:: I want ShopClues to pick up this product Comments open stitching bad boundary

omeReturn RequestsReturn information Related order Print Return Shipping Label Order Number: 9598701 Order date: 23 Dec 2013, 06:58 AM Return: 159181 Return Request Date: 26 Dec 2013, 03:36 PM Action: Refund Status: Return Requested Return products information Declined products information Product Selling Price Quantity Reason Trisha Double Bed Sheet With 2 Pillow Covers Set Options: Color: A1003 Rs.599 1 How would you like the refund:: Refund in Clues Bucks How will return shipped:: I want ShopClues to pick up this product Comments poor product jo imegh me dusra gatiya bhej diya refund my full amount