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Same problem with me.. Confirmed the order and after the delivery item someone calls and says that the color is not available and try to push you with what ever color they have. Very bad on my first order itself. pathetic customer care...
I feel that all these are basically mis-communications due to wrong usage of words which even I noticed at the sangeetha mobile
showroom. It was mentioned 'buy one mobile and get one free'. This means
that if you buy one phone at the MRP rate you get another free. But on
checking the MRP I found that the rate the shop was quoting was slightly
less than double the amount of the MRP. This implied that the shop was
ONLY 'giving some discount when you buy 2 pieces of mobile'. It was not
'Buy one get one free' offer as the shop was stating. I think Sangeetha
mobiles should recheck their words and phrases used in ads and offers
properly before releasing it to the general educated public
showroom. It was mentioned 'buy one mobile and get one free'. This means
that if you buy one phone at the MRP rate you get another free. But on
checking the MRP I found that the rate the shop was quoting was slightly
less than double the amount of the MRP. This implied that the shop was
ONLY 'giving some discount when you buy 2 pieces of mobile'. It was not
'Buy one get one free' offer as the shop was stating. I think Sangeetha
mobiles should recheck their words and phrases used in ads and offers
properly before releasing it to the general educated public
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+91 84 3111 2345
+91 80 4939 7000
+91 80 4939 7111
#1183, 22nd A Cross, 30th Main, Banashankari 2nd Stage, Bangalore, Karnataka, India - 560070
We have already clarified to you on the same subject which was escalated by you. let me clarify it again since you have raised this issue on public forum.
- the model sony xperia z2 which was due to launch was made available on website as a pre-booking option @ rs.1500 only ( please refer your own first attachment which says clearly "pre-booking" on the item code itself.
- the word pre-booking in itself is more justified to be understood that its only a part of the order or towards the advance for the same ( kindly refer wikipedia to get the meaning of "prebooking" for more clarity)
- I have also attached some more proof of our website screen shot which cleary says all terms n conditions on the same, n more details are clearly mentioned on our terms o[censored]se page - https://shopno47.com/terms-and-conditions/
- the product cost about rs. 49000 and you being a employee of flipkart which is our competitor must very clearly know that no insane person or website will offer it at a throw away price of rs.1500, so please try to STOP making false statements and look to jump for an cunning oppurtunity.
- we have the right to cancel your order since you didnt accept to pay the full amount once after release of the product. please remember- you had made the order through cash on delivery option and we havent taken even a single rupee from you regarding this order. so please stop making allegations.
- regarding the sms - its a generic order acknowledgement sms sent by default to all customers who have succesfully placed the order online. sms cannot be customised based on orders and hence it didnt say more terms n conditions regarding "pre-booking" due to character limit of 120 letters only.
- and just to add more info for our other customers who might just read this - Mr.SOLOMON RICHARD is an employee of Flipkart.com who is looking for an oppurtunity to malign its competitors name using a very tricky way of creating hype over a trivial issue.
shopno47 believes in pure business ethics n offers its customers unbiased support with most care. the deals offered on site are exclusive and offers may change without prior notice. I am sure our customers reading this post will understand and support us on our statement made.
Regards,
Shiraz Ali
GM - Ecommerce
www.shopno47.com
[protected]@sangeethamobiles.com