Sangeetha Mobiles Complaints & Reviews

Shopno47, Below is my order confirmation message i received. The website clearly stated that the product value is र1500, pick & drop service +र1, insurance +र1, 1 year extended brand warranty +र1 total: र1503 only. Find attached screen shot of your website that says the final price that i need pay and the sms confirmation that i received which says that i need to pay only र1503. Also the email confirmation received from your end to pay the grand total: र1503. Note: also i have also attached the payment option screen of your website which does’t states anywhere that the mentioned amount is only the pre booking amount! I placed this order via cod and i need to know when will i get my shipment delivered. People from sangeetha mobile reverted saying they will cancel my order need to know why! If its your mistake of giving wrong price thats not my problem.

I visited sangeetha mobiles store in inorbit mall, bangalore to buy a good tablet in a good brand at affordable price. The guys in the store did a lot of marketing and made me buy a swype tablet. They mentioned it had a 3d display and also under warranty onsite pickup service etc., they could not give a demo because they dont have any opened boxes. I paid and realized that there is nothing like 3d in it after opening the box. The goggles to be used along with tablet were also broken. I have requested for an option to go for a different tablet but i was not allowed. They opened another box and gave goggles from it. So i could not argue further and took it home. From the day 1 charger kept making sound when switched on. After 3 days charger stopped working. Slowly two lines appeared on the display. I took everything to the store. They mentioned, they are no more responsible after a sale. We had only one option that is to call onsite people. After onsite people collected the tablet, they informed us that we should pay about 350/- for charger repair and 850/- for display repair. The total cost of tablet is around 4000/-. How can i spend another 1200/- within one week for a repair? We have done a very normal usage of the tablet and what could cause such a damage costing us so much for repair? I really dont know what to do with such a defective product. I argued with onsite on why charges, they mentioned they have no link with sangeetha mobiles. They take the additional money we pay to sangeetha and provide pickup and drop. So i requested them to give back the defective product as is and kept at home. I would really want to explore returning this tablet and buying a different one from different brand even if it costs more. I dont understand why sangeetha mobiles has to do marketing and promotions for such brands and waste the customers money. Mobile stores like sangeetha should suggest best to customers among the brands available in the market for their good future. Otherwise customers like me will choose to walk in to authorized stores of actual brands only and not to sangeetha or any other resellers. I would appreciate any justice done to the amount i paid. 4000/- rs is not worth a tablet which can be used for 3 days. Raja babu ([protected])

With reference to the above subject i wish to submit the following facts for your kind information and immediate necessary action:- The above said phone had been given for display repair to the m/s sangeetha mobiles store, marthahalli branch on 07/03/2014 and the same was replaced and returned on 08/03/2014 and charged an amount of rs.3500. With in a months time, the display starting opening and the same was reported to the service department on 06/04/2014 and handed over the set to them on the same day, after producing the display bill. They also refused to give a job sheet/ repeat job sheet for the same. After they checked the phone, they told me that the battery has to replace and i obliged and paid an amount of rs.1900 and the set was returned on 08/04/2014. After a week of the repair, the display again started to malfunction. On taking the handset to the service centre, i was informed that it would be a software issue and the next day, they informed me that the display once again has a problem caused by manufacturing defects. The already repaired display has a 60 days warranty over manufacturing defects and issued a bill. Secondly when i had brought the set for repair on 08/04/2014, they had taken the display bill and due to oversight they did not return the bill/ misplaced and issued a battery bill on 08/04/2014 only. The service personnel have even agreed during the telephonic conversation that he had seen the display bill during the battery change. Now the handset is not functioning in a proper prospective due to display problems. And the service personnel are demanding for rs.2200 (Duplicate display) or rs.4600 (Original display). It is further brought to your attention that for such an esteemed organisation, how that is your service personnel rendering service for duplicate parts? It is even doubtful whether the parts which are replaced for my handset on 08/03/2014 are original initially, because of which now the phone is malfunctioning. All my efforts to the service personnel for the warranty period replacement and to check for the bill issued and for the service copy of the bill has fallen into deaf ears. I therefore request you good-self to bestow the matter personally and directives may be issued to the concerned authorities for the replacement of display under warranty. Thanking you in anticipation. Yours faithfully, Vinod vasudev. Ph: [protected]

Hi, I purchased a micromax mobile phone from indrapuram and after 3 months the mobile stopped working. I called the sangeetha store and they picked the phone from my house and told me that they will be sending to the micromax service center. After 15 days they came back to us telling that micromax is asking to pay 4000 rs due to some failure in motherboard. After this i took a phone back from sangeetha and went to micromax and they told me that the mobile has been opened and they cannot change the motherboard. Request you to kindly take some action. Thanks and regards

I have purchased a atlas s900 handset from sangeetha mobiles, hsr layout, bangalore, on 3rd march 2014. While purchasing, the sales executive had promised that in case of any issues with the handset under warranty (1 year offered by manufacturer & additional 1 year by sangeetha mobiles), i can bring back to the same store, where it had been purchased, ie hsr layout outlet and they will send it to service center and provide me with the spare handset to use, till it is repaired or replaced. Since i had identified an issue with the phone, i had brought it back to the hsr layout store, on 8th march 2014. I was told that they can not take back the phone (In direct contrary with the promises they made while selling) and asked me to contact another logistics firm onsitego.com to pick up the mobile. They again promised that the onsitego pick up person will pick up the phone on the same day of complaint & provide me with a spare handset to use while original one is taken to the service center and attended. I had registered a complaint on 10th march 2014 morning on the onsitego.com call center and they told that the pick up person will come next day (Again violation of promises) and i will be provided with a spare handset to use (This time promise by onsitego.com). The pick up person came on the next day (11th march) after noon and while picking up, he told the spare handset was not available with him and he would provide on the following day. From then onwards no news about my spare handset & i had been continuously following up with onsitego.com & sangeetha mobiles till date, 15th march for the spare item, and they had been keep on giving promises that the spare handset would be given the following day. Today i got an update that the spare handset would be given on tuesday, ie 18th march and i am not sure whether this would be fulfilled. I need to get a properly working phone since i had paid for the purchase of one and in the interim i need to get a spare phone to use since i am missing important calls and messages to my number.

Hi friends this is ranjith i purchased wham wt72 yesterday 09/mar/2014 evening... But there was a light crack.. Then i suddenly rushed to that shop. And asked that person... So he said to go to jc road bangalore unit for replacement... When i checked on internet it was sunday and it was closed... Today morning (10/03/2014) i went to service center for replacement.. But they are asking 2950 rs for replacement.. And the are saying tat its our mistake... I exlained him that it came like that in box piece.. But they didnt do... And even i have a signal issue in it... And i explaained him about that also.. But he did not do... And this wham mobiles are owned by sangeetha mobiles itself... They are cheating peoples... Please do not believe... I request every one to not to buy wham mobiles from sangeetha... Its a china mobile...

I had purchased a micromax p - 275 model tablet from sangeetha mobiles outlet in bangalore - 19th main rajaji nagar shop on 1st block on 14th jan 2013 as per sangeetha invoice no. Si / rj3/5915 dt.14/01/2013 and still it is not working and every time its kept in your micromax service point. Inbetween along with this tablet, your sales executives has given a tata docomo data cards for a additional offer and it is also not working.
Several times repaired in your authorized service centre with your sangeetha mobiles support with the long arguments and now it has repaired and handed over to your sangeetha mobiles sales manager on 5th of january and the same has handed over to your asc m/s set point, near jalahalli cross, bangalore and job sheet nos is s[protected] dt. 07/01/2013 and after 10 days no one has called from your asc & sangeetha sales executives also. After the several times called to micromax customer care point and the asc has called me, your tablet is not ready, its not cover under warranty, only the repair job should be done under only paid basis. The same has informed to sangeetha mobiles also, they have not given any assurance for this issue. Now, i am very upset about this issue and not happy with your micromax products and sangeetha mobiles dealers also. We had purchased every month 20 to 25 hand set mobiles for my tvs concern use from sangeetha mobiles with micro max mobiles only and the same is doing in our concern corporate use also. Hence, one of the small component of one micromax repair problem is not resolve from your asc, selling dealer also, why should i buy your micromax products further. Need for the response to the customers first and then drive the business next for solutions.

Dear team, Mobile was purchased from sangeetha mobiles btm, 10th main, 7th cross, mico layout, bangalore. The handset is not getting on. It was taken to the shop today[protected]. The bill and the warranty card were produced as well but the attendants denied to accept it for servicing. I want a proper justification for the same. Moreover, if they are selling a product then they are liable to take the same for servicing or its replacement, i believe. If they cannot do the servicing then they should get it done. My appeal is to get the same replaced or rectified immediately rather than telling me the alternative solutions. Earnest appeal to assist me to overcome this situation and at the same time let them reach out to my doorstep To get the same rectified. If the same is getting delayed then please do take steps against them. Hoping for an early response. Thank you, Mahesh [protected] (A sufferer)

Exactly write... Dont buy mobile anyone keeping in mind for insurance its frod doing all such thing...
In invoice copy they will mentioned as fir complaints are not required but for claiming insurance formats they have mentioned as for loss of mobile insurance will not cover...
From only police acknowledgement they will not provide any insuarance
Its totally frod frod frod...

— >rs 60/- worth local brand silicone case will be sold for 150. — >rs 150/- worth s type silicone case will be sold for they pronounced price if they say rs. 300/350. (Inbase brand duplicate case will be sold. That will not original products. But they say it will be original. Don't trust the fake words from them) *note i[censored] buy a new mobile please ask company screen guard. For each mobile company provide unique screen guard for that mobiles.in sangeetha mobile they will separately sold that screen guard with rs 350/- *each employee say their own prices. Totally all are fraud in sangeetha mobiles.. My kind advice, don't buy from them. Go to small mobile shop and buy with standard price. By Naveen

I bought samsung mobile from sangeetha mobile store and i swap my credit card and store manager (James) told you can convert this transaction in to emi... I took 3 months options and swapped my card... After 10 days statement of credit card generated and i got to know it was swapped as normal transaction.. When i got receipt even i asked where is details of emi? He replied it will come in statement.. I completely scrwood with this event.. Now have to pay whole amount in one shot : (: (

Reminder;1 Dear sirs, I have purchased a mobile model n0;ws53 against inv n0;si/kbm/588 dt;30.8.2013 For a value of rs;9, 000/- through his sales manager mr. Bharat. The problem started with in a week 1. Mobile charge going down with in half day. 2. Replacement given to the same brand& same model. 3. After a period of five days the mobile got heating while taking&also ir got over heated&reported. 4. Unfortunately the above mentioned person has been shifted to a different branch &the problem Was handed over to a person named jayapal he gave a replacement of the same brand given. 5. Again the mobile getting heated with in a week reported to the same person &again replacement of Brand new was given. 6. This time i asked him to give a standard brand & detuct the amount. He is denying. Kindly consider this issue & do favour. Yours faithfully K. Natarajan Old no;56, new n0;115, armenian street, Chennai-600001 Hand phone;[protected]

I am new to this forum, i may miss some required details. Do let me know if anything more is required to log a complaint here. I bought a mobile phone from sangeetha mobiles store in forum koramangala, bangalore. When i went to inquire about the offer, its been told that they offer rs 0/- on emi processing fee only if i purchase on icici bank credit card. Inspite of having other bank ccs, i requested my friend's icici credit card and bought the phone for rs11995/- on 21/07/13. The statement got generated with the rs 699/- emi processing fee. When i called the store keeper/ manager by refering their website, there was no response. I emailed the details to their customer care and raised the complaint, they came back with reply that the store leadres are been theown out of the company and they didny ha any offers like that and they cannot waive the processing fee. I would register this here so that let others also to know that sangeetha mobiles aren't a valuable service provider. Pla avoid them!

Hi,

I have purchased the mobile in sangeetha show room. But in show room they are advertising the flip covers and screen guard.
My mobile also they are putting the flip cover and screen guard. After they are removing the some items in the mobie.
Please give the clarification. Whom we contact to file the compliant.

Thanks,
Rajesh

Dear sir

This mail send to sangee tha mobile custore support, but no reply and no quary on this.


From: venu priya <[protected]@gmail.com>
To: [protected]@sangeethamobiles.com
Date: 10 july 2013 13:16
Ubject: re:emi processing fee reversal (Invoice no, si/tpr/144)

Dear sir,

I have purchased a mobile phone at your shop at tiruppur on 5th june 2013. The copy of invoice is attached.

During the purchase the following assurances were made by the sales personnel at the counter.

1. Interest free emi through hdfc credit card.

2. No processing fee for the purchases made through the above card.

3. Free tata docomo data card with first recharge of rs.295/- only.

4. Theft insurance.

5. Airtel dth - recharge coupon

6. Free gift through sms.


Out of the above i have received sl. No. 4 & 6. I have the following issues with respect to the rest of the assurances.

1. Interest free emi through hdfc credit card.

In contrary to the assurance, hdfc has charged an interest and processing fee for emi for the above credit card. On contacting the hdfc card department, they have assured a follow up from you.

2. Free tata docomo data card.

In contrary to the assurance, sangeetha mobiles tiruppur charged an amount of rs.895/- for the recharge. I have received only rs.300/- as a recharge. The balance of rs.595/- is not known to be or not explained to me.

3. Airtel dth - recharge coupon

Not provided.


Apart from the above, i wish to state that, the sales personnel at the counter are not at all aware about the features of any offer or not competent to prepare a invoice. They have issued a invoice with spelling mistakes which they refused to correct and they issued a letter to that extent.


Please reply as soon as possible.

Thanks & regards


A. Venugopal

Sangeetha mobiles at omr, thoraipakkam assured me a gift while buying a handset on july 1st. They asked me to send the imei no to a mobile number. After reaching home i send that message. I got a reply message as "thank you for purchasing at sangeetha mobiles." i didn't get any other messages. After a long time i didn't get any gift. So i went to the shop on july 21st and ask them whats the status.

Then they were saying that "you would have got 1 more message saying the gift. With that message you should have come to the shop" they didn't tell me this when i'm purchasing. I thought the gift will be delivered to my address.

Now they were saying that already the offer is closed and they can't do anything.

I purchased a HTC One mobile from Sangeetha Velachery Chennai on 31st May 2013 for Rs.39899/-.

Invoice No: SI/VLY/620.
Date: 31/may/2013

When i purchased they said we have offer for HTC One as 0% emi interest and no processsing fee on my citibank credit card as well. Also they promised me that the emi charge for every month will be exactly the bill amount divided by 12. So I decided to purchase on 12 months emi.

Now when i got my credit card bill, they have charged me with 16% interest and when enquired with bank they said that its Sangeetha who has charged this percent of interest and its nothing to do with bank.

I contacted back the velachery sangeetha and the response was quite arrogant and improper. They said they never said its 0% interest and no processing fee and they talked as if I am lying. The people in the shop are quite arrogant they dont know how to talk to a customer.

Also they didnt give me any escalation number to contact and they said you can do what ever you want.

Please take this as an urgent issue and I am expecting a positive response from you.

Dear sir
I have purchased the lumia 520 in sangeetha retail outlet on 12/jun/2013 and after this on 16/12/13 my handset get hanged and i couldn't able to operate and consulted the nokia care center on 17/12/13 my nokia customer no:[protected], till date they are not in a situation to repair my devise nor replace it, if i contact nokia care center they are telling we are shortage of spare parts please waite for few days (No exact day and commitment) and we will give solution as soon as possible (I couldn't understand the meaning of this) again i visited nokia care center on 24/6/12 now they are asking me to waite another 8 days to get repair i don't now is nokia is a chinese brand? Where you wont find care center nor find spare parts, i have called 7 times to nokia care center they are telling we are escalating your query to our back end team i couldn't able to understand whom to contact and how many back end team is working to repair on handset its totally pathetic and they are loosing a trust of good customer like us. Dont know why nokia is giving worst, bad, pathetic. Negligent.

Sangeetha mobiles the biggest cheat in the business of mobile phones.

Purchased gionee handset from sangeetha mobiles.

Mrp is rs 14500 they charged me rs 17000.

I demanded for the printed bill but was denied.

Instead i was asked to come tomorrow and collect the bill.

I was given a handwritten bill duly stamped and signed by sangeetha for rs. 17000

And the true bill was not give to me.

I have attached the 2 bills of the same product sold to me. One the hand written bill and the other true bill of rs 14500 which i got only after great difficulty from the store manager.

Everywhere else the price is rs 14500.
They stole 2500 from me.
Pictures are evident of the same

When i bought the mobile three years before, sangeetha mobiles promised that, there is a life time free service for this mobile. When i went to repiar the phone now, they say, its applicable for only one year and not the whole life time.

Please do not get cheated by these promises.

Thanks
Sundar