Siemens Home India Complaints & Reviews

The siemens washing machine not having life not more than 3 years is shocking . The service person couldn't find out the mistake after 2 visit.

I have also purchased Siemens Washing Machine (Fully Automatic WM10 Series) in year End of 2014. From past two weeks it is not working. Lodged a complain to the service centre. Service Engineer confirming the failure of PCB and replacement cost would be about 8000/-. No guarantee of mother board and other operation of m/c even after replacement from Siemens. Highly pathetic situation.

My name is Sadhasivan
complaint no.[protected]
With reference to the above complaint number, we wish to highlight a few things which were unbecoming of an MNC of your stature.

1. Our complaint lodged with you on 16.03.2015 for non working of our refrigerator of your brand and after relentless follow up your service personnel was at our doorstep only on 18.03.2015. Till such time there was not even a phone call or mail from you stating the date of service, though it warranted one.

2. Your technician after checking up informed us that the fan motor in the refrigerator needs to be replaced for the refrigerator to get back to working condition and he informed us it will be duly done the next day ( 19.03.2015 ).

3. Thats it. subsequently, they didnt even bother to call us and say it is likely to be delayed and we didn't hear from them for the next 2 days. Its a big slur on an organisation which talks big on consumer service deliverance, treats its consumers in such a disdainful fashion.. Again after follow ups they turned up on 21.03.2015 and replaced the Motor fan and instructed us to keep the refrigerator closed for the next 2 - 3 hours for the replaced part to deliver optimum results. Then he raised an Invoice no. bearing[protected] dated 21.03.2015 for Rs. 2670.00, collected the cash and made good his escape. I use that word escape because as a consumer we feel cheated because when we opened the refrigerator after the stipulated time we found to our dismay that the fridge was still not working.

When we called up to report this the technician Mr. Vijaykumar didn't attend to the calls apparently to avoid the call.

4. Finally when they did attend to our call and complaint, after a day your service personnel informs us to our shock that the compressor has gone useless hence needs to be replaced.

Can someone give an explanation for this lackadaisical approach on the part of your service personnel. If they are not competent enough to attend to such high end products why are they employed at the first place or should we say if SIEMENS hasnt got enough trained service personel why at the first place should they market such products.

WE CONSIDER THIS CASE AS OF CHEATING, AND HAVE DECIDED TO TAKE A LEGAL RECOURSE TO FIND A SOLUTION FOR THIS PROBLEM, UNLESS SOMEONE
COMES OUT WITH AN AMICABLE REDRESSAL FROM YOUR SIDE TO THIS ISSUE.

If at all you still claim to be a company which values it consumers, then consider you have lost a valuable one and henceforth all we would do is campaign against your products and thus ask prospective ones to desist from buying a siemens product.

To,
Shoaib Shaikh,
Branch Service Mgr,
BSH Household Appliances,
Mumbai


Dear Shoaib

This relates to my Siemens Washing Machine - Model #WM 12E 360IN/01 and is further to my complaint sent to Siemens India on January 15, 2015. What transpired post my complaint clearly indicates just how callously a supposed to be "reputed" company like Siemens takes its loyal customers - I had bought a Siemens washing machine 18+ years ago and, based on my experience, had decided to repose faith in your brand four years back by purchasing the washing machine currently in question but it is a decision that I am beginning to regret.

Subsequent to my complaint of January 15, a technician was sent to inspect the washing machine quite obviously without bothering to read/being briefed on our complaint. I had specifically written to Siemens regarding the exorbitant cost of Rs. 6, 900 that I had to pay for replacing a part that should not have had to be replaced in a machine that was barely three years old including visiting charges of Rs. 900. It was something that I had to pay as I was told that my machine would otherwise not work.

I had asked Siemens to justify billing me such an exorbitant amount for replacing shock absorbers when the machine only had a blocked drainage problem. In response, a technician was sent to re-check the machine but he only re-confirmed what had been done, There was no response to the subject of my complaint which was why had parts to be changed so early in the life of the machine and, if they had to be, it was obviously because they were faulty or sub-standard, in which case why had I been penalised for a manufacturing glitch.

My earlier machine served me well for 14 years which is why I have been led to believe that the parts in the current machine are obviously sub-standard or faulty as the company has had me replace a significant part like shock absorbers in barely three years.

In this light, I am sure you will agree that it is grossly unfair and a travesty of justice to penalise me - the customer - for something that is not related to usage and hence, for something which I am not responsible. Instead, the company should graciously accept responsibility for the glitch and rectify it with due regrets at no cost to me i.e. by refunding what I had needlessly been made to pay.

I am dismayed that Siemens has chosen to gloss over the subject of my complaint rather than furnishing me with a satisfactory response and setting right a wrong. That is how brand loyalty is sustained and customer faith restored. It is unfortunate that a reputed international brand like yours chooses to ignore these basic precepts of customer service.

I look forward to a relevant response to my complaint i.e. why I was billed for faulty/sub-standard parts. Given how Siemens has reacted so far, I am not optimistic but I hope that an opportunity to set things right is not squandered and a loyal customer lost on account of a disdainful approach to resolving customer complaints.


Best Regards,
Neil White

Resolved . Thx much