Siemens Home India
Siemens India
Customer satisfaction rating: 77%
Submit a Complaint
352
COMPLAINTS
ADVERTISEMENT

Siemens Home India Customer Care

TwitterFacebookYoutube
Address
Arena House, 2nd Floor, Plot No.103, Road No.12, MIDC, Andheri East
Mumbai
Mumbai City District
Maharashtra
India - 400093

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
37
down
19

Submit a Complaint
Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
Read more
77%
Complaints
352
Pending
0
Resolved
269
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Siemens Home India Complaints & Reviews

Sort by:
Report
Copy

[Resolved]

I purchased this W/M (Model No.WMO8G26IN/01) on 09.11.2012. The warranty expired on 08.11.2014. I had previously filed a complaint, within the warranty period itself, that the unit constantly showed error during rinse cycle for every wash. But my then complaint was not properly attended in person by the technician, who did all but blame the height of the water tank and the insufficiency of the pressure. I did do the test to check the pressure and it was fine too, yet the technician insisted that the pressure was the only problem and that it could not be rectified. Note that he did not once inspect the unit in person but guided over the phone only. After this on Aug 4th the unit gave some shrill noise when the wash started and so I switched off the machine and filed the complaint No.[protected]. Another technician was sent on my specific request and he inspected the unit and suggested that the Board of the unit got fried due to overload and got to be replaced which would cost Rs.10, 000/- + service charges - 900/- . I was puzzled as there was only 3/4 wash load in the drum. The technician told that the unit could not handle more than one bedsheet at a time. I had a LG w/m previously for about 12 yrs before Siemens. It had no issues with washing mink blankets, comforters, soft toys, luggage bags, etc. I spent 0 for maintenance on LG all the 12 yrs. But with Siemens within a short 2 1/2 yrs I have to pay 11, 000 for what? For my wrong choice? So I kept my case before the customer care and asked for a free replacement or atleast a considerable rebate. The Company also responded and offered to give a 30% discount + service charges which I could not accept, because even then I will have to pay Rs.8000/- which is yet exorbitant. Now what I expect is a free replacement of the Board with 0 service charges ASAP, or else I would replace my w/m for a LG and shall never buy or recommend a Siemens again. PLEASE REPLY ASAP.
Complaint marked as Resolved 
Aug 21, 2015

Complaint Status

Siemens Home India customer support has been notified about the posted complaint.
Verified Support
Aug 24, 2015
Siemens Home India Customer Care's response
Dear Adv Sridevi, Apologies for the inconvenience caused. Please share your contact and location details here or write to us on service.[protected]@siemens-home.com to serve you better. Our representative will get in touch with you shortly. With Regards, Siemens Home Appliances Team
Add a comment
Helpful
Share

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Report
    Copy

    We had issue with Siemens washing machine which i purchased during 2012. With in the span of 3 years the PCB is not working. I was really surprised that the service man from the siemens told this news. It is really a poor quality if the PCB is not functioning with in the span of 3 years. Another big surprise is that the cost of the PCB to replace is Rs 10000. Which is quiet abnormal in the market. Other company PCBs are sold out for 3 to 4 thousands. But in siemens it is sold out for 10 thousands which is not acceptable. Instead spending 10 thousand and changing a new PCB if pay another 10 thousand i can buy a brand new washing machine (definitely not siemens again) Other points also here i wanted to mention about the service. When i loged a call they said they visit with in 48 hours, but they did not turned up for 5 days and again i made another call to the call centre and soughted them to look in to the service then they arranged the service on the same day. But for the service they charged Rs 900. which is quiet high. The other brands are charging only 500 or 600. I definitely don't understand the logic here about the spares cost and sevice charge everthing.. I hope Siemes will take quick action agaist this case and give me a free replacement of the PCB. Infact when i buy this machine, the sales executives suggested IFB but i had strong feel and faith on the siemens and bought the Siemens product. But now i feel that should have followed his words.
    Jul 29, 2015

    Complaint Status

    Siemens Home India customer support has been notified about the posted complaint.
    Jul 28, 2015
    Updated by sakki62
    My contac No is [protected] or [protected]
    Add a comment
    Helpful
    Share

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      Report
      Copy

      [Resolved]

      Hellow sir, I would like to lodged a complaint against you, as my siemens dryer stops working very often, I am not happy with the service, please accept my complaint and take action against it. Thank you. My name-Priyank Mahajan. My number-[protected]. My email [protected]@hotmail.com. My address-1005, 10th Floor, Mohini Heights, Behind Rajasthan Hotel, 5th Road, Khar (West). Please awaiting for your response.
      Complaint marked as Resolved 
      Jul 24, 2015

      Complaint Status

      Siemens Home India customer support has been notified about the posted complaint.
      Verified Support
      Jul 27, 2015
      Siemens Home India Customer Care's response
      Dear rahulmakwana, We are sorry to hear about your experience. We have escalated your complaint. Our customer service team will contact you shortly. With Regards, Siemens Home Appliances Team
      Add a comment
      Helpful
      Share

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        hi
        my name is Buvana Ramesh. based in chennai.I bought my dryer model number 34V100HE, 7kg capacity on 6.11.2010.i...
        Helpful
        Share
        This complaint is regarding my siemens 335L refrigerator which was purchased from the fridgehouse, ernakulam(M.G.Road) on...
        Helpful
        Share
        Report
        Copy

        [Resolved]

        I have bought a Dish Washer (SN24D200IN/29) on 30/05/2015. At the time of installation, a problem with the machine was detected - the machine starts, after a while the 'water' indicator switches on (meaning the machine cannot take water), and the machine gets stuck. The installation person ignored it. I could not operate the machine for next 10 days as the recommended detergent was not available in the market. When I operated with a substitute detergent, the problem mentioned above persisted. I made a complaint at the toll free number. The person who attended initially accused that I had used salt in place of detergent, hence the problem. This was a false and irresponsible accusation, and I had to prove I had not done it. Then he found fault with indicator sensor and said it needs replacement. Which he did on 27/06/15. The problem still persisted. The same person attended again and this time said that he needs to report it to senior engineer. After persistent phone calls, a senior person came and he said he found fault with voltage in our building. On the first day (10/07) he claimed the voltage was around 250 and this created problem with censors. He came again on 13/07 and checked the voltage in from of me. It was around 240. He contacted another senior person over the phone who claimed that the voltage had to be below 235 and over 220. Otherwise the appliance needs stabilizer. The attendant engineer recommended connecting stabilizer to the machine. Upon asking "which brand of stabilizer", he refused to commit. His answer was any stabilizer. I asked him to send me a text message or an email saying exactly that, which he refused. Today (14/07) I got a call from company recommending same solution. But this person also refused to send any written message to that effect. Now my problem is: 1. If the machine is so sensitive, why does the company not recommend a stabilizer at the time of buying the machine? 2. Is this diagnosis correct? Because the various persons have found various reasons, which turned out to be all wrong. And also, all other appliances my house have been functioning well without stabilizer for last 14 years. I expect following action: 1. The company should either recommend me a specific brand of stabilizer of provide one and connect it to the machine and allow a test period for running the machine. 2. If the machine still continues to have problems, the company will have to replace the machine. I am appalled at such inefficiency, incompetence and above all, casual and callous attitude of the service staff. Siemens has really disappointed me on this count.
        Complaint marked as Resolved 
        Jul 14, 2015

        Complaint Status

        Siemens Home India customer support has been notified about the posted complaint.
        Verified Support
        Jul 15, 2015
        Siemens Home India Customer Care's response
        Dear Sir/ Madam, Apologies for the inconvenience caused. Please share your contact and location details here or write to us on service.[protected]@siemens-home.com to serve you better. Our representative will get in touch with you shortly. With Regards, Siemens Home Appliances Team
        Add a comment
        Helpful
        Share

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          I have parched Siemens washing machine from Nandilath G Mart Thrissur Kerala on 1 st march 2012. Approximately 20 days back...
          Helpful
          Share
          Report
          Copy

          [Resolved]

          Dear Siemens Team, I Seen Today A Website On Google Adword Its siemensservicecentre.com Its Not a Authorised service centre Its Totaly Fraud Service Centre Created By Other Fraud Person. i Just Want To Let you know that he is spoiling the name of siemens. please take strict action against that person who is using this type of website customer care number.
          Complaint marked as Resolved 
          Jun 10, 2015

          Complaint Status

          Siemens Home India customer support has been notified about the posted complaint.
          Verified Support
          Jun 15, 2015
          Siemens Home India Customer Care's response
          Dear Rahul Raaj, Thank you for bringing this to our notice. We will look into the matter right away. With Regards, Siemens Home Appliances Team
          Add a comment
          Helpful
          Share

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            Report
            Copy

            I hav been using this Siemens front loading from last 12 years but all of a sudden it gave way..on calling the technician I was told that the drum tore nd broke so there is a water leakage nd I wil hav to replace the same.i was informed that the drum cost is approximately 24000 whereby the new washing machine would cost me around 35000. Whereby the other company machines available in the market wil definitely cost me around[protected].. I don't understand why Siemens parts are soooo expensive..I haven't changed the drum yet coz I m still waiting for a call from the company as to what the exact amount its gonna be..plsssssss help
            Grahak jaga hua hai
            Add a comment
            Helpful
            Share

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              Report
              Copy

              [Resolved]

              I (Ch.Venkata Ramaiah) purchased washing machine of seimens comapany make on[protected] at TMC, Tirupathi by investing Rs.38, 000/-. I asked the shop manager to send technician to install the machine .As I belong to Sullurupeta town in Nellore district of Andhra Pradesh, he told the service should be done by the Sevicing agency at Nellore and he also told that he informed concerned officials at Nellore agency.But till now no technician has been attended to install the machine inspite of several calls by me to the agency at Nellore and shop manager at tirupaty.I kept it ideal for more than one week even after investing Rs.38, 000/-.
              Complaint marked as Resolved 
              May 25, 2015

              Complaint Status

              Siemens Home India customer support has been notified about the posted complaint.
              Verified Support
              May 25, 2015
              Siemens Home India Customer Care's response
              Dear Venkata Ramaiah, Apologies for the inconvenience caused. Please share your contact and location details here or write to us on service.[protected]@siemens-home.com to serve you better. Our representative will get in touch with you shortly. With Regards, Siemens Home Appliances Team
              Add a comment
              Helpful
              Share

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                Report
                Copy

                [Resolved]

                We have recently purchased siemens 6 kg fully automatic machine. At the time of installation they installed it properly but they told us we had a earthing problem and did not give us demo. Unfortunatlely we signed the demo papers but demo was not given in real. Later we started the machine but as we had no clue about its working; machine started to give us problem like it stops in between n we have to again off the switch and when we on it; it starts from the first function. When we asked for the free demo a person from Pune center asked us for extra charge. This is horrible service from Siemens India- a german brand. Its pathethic that we have got in contact with this fraud service providers who want to make money only in 15 days. I cant imagine what will be they doing after 2 years warranty. We had IFB machine but we had good experience with them for 8 long years. Siemens India please improve the customer service support. Please resolve this issue asap if possible. The product is registered with name Mr. Madhukar Pawar, Pune Date of Purchase[protected]
                Complaint marked as Resolved 
                Verified Support
                May 20, 2015
                Siemens Home India Customer Care's response
                Dear Sir/ Madam, Apologies for the inconvenience caused. Please share your details here or write to us on service.[protected]@siemens-home.com to serve you better. Our representative will get in touch with you shortly. With Regards, Siemens Home Appliances Team
                Add a comment
                Helpful
                Share

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  Report
                  Copy

                  [Resolved]

                  Bought a Siemens fully automatic washing machine and called for installation on 22nd April, technician mr. R. Selvam who came for installation took rs. 1700 for installation and decalling powder, the de-scaling powder was sold at rs.700 for 250 gms (2 packs), when refused to buy, pointed to be compulsory on installation, which was not guided during purchase of machine from Viveks chennai, Found to be against law to compel to buy non worthy products to complete basic need of installation,
                  Complaint marked as Resolved 
                  Apr 23, 2015

                  Complaint Status

                  Siemens Home India customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 24, 2015
                  Siemens Home India Customer Care's response
                  Dear Sir / Madam, Apologies for the inconvenience caused. Please share your contact and location details here or write to us on service.[protected]@siemens-home.com to serve you better. Our representative will get in touch with you shortly. With Regards, Siemens Home Appliances Team
                  Add a comment
                  Helpful
                  Share

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    Report
                    Copy

                    [Resolved]

                    My siemens fridge is not working since 18th march 2015. With great difficulty and with continuous phone calls today the technicians came and did a half baked service(Mr. Vijaya Kumar / [protected]) and suggested to operate the fridge from 6pm today. To our surprise, fridge continued to be not working. After frequent phone calls and sms he agreed to come tomorrow(sunday)but failed to turn up today till 3 pm.His line was intially ringing and later switched off.He is trying to be smart and so do the rest of the staff with regard to correcting the problem of the fridge. They do not know the value of the customers and playing around with our problem Already we have suffered a heavy loss and time. If the fridge is not rectified by tomorrow, we would have to go to consumer court for legal help
                    Complaint marked as Resolved 
                    Mar 22, 2015

                    Complaint Status

                    Siemens Home India customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 23, 2015
                    Siemens Home India Customer Care's response
                    Dear Sruti, Apologies for the inconvenience caused. Please share your contact and location details here or write to us on service.[protected]@siemens-home.com to serve you better. Our representative will get in touch with you shortly. With Regards, Siemens Home Appliances Team
                    My name is Sadhasivan
                    complaint no.[protected]
                    With reference to the above complaint number, we wish to highlight a few things which were unbecoming of an MNC of your stature.

                    1. Our complaint lodged with you on 16.03.2015 for non working of our refrigerator of your brand and after relentless follow up your service personnel was at our doorstep only on 18.03.2015. Till such time there was not even a phone call or mail from you stating the date of service, though it warranted one.

                    2. Your technician after checking up informed us that the fan motor in the refrigerator needs to be replaced for the refrigerator to get back to working condition and he informed us it will be duly done the next day ( 19.03.2015 ).

                    3. Thats it. subsequently, they didnt even bother to call us and say it is likely to be delayed and we didn't hear from them for the next 2 days. Its a big slur on an organisation which talks big on consumer service deliverance, treats its consumers in such a disdainful fashion.. Again after follow ups they turned up on 21.03.2015 and replaced the Motor fan and instructed us to keep the refrigerator closed for the next 2 - 3 hours for the replaced part to deliver optimum results. Then he raised an Invoice no. bearing[protected] dated 21.03.2015 for Rs. 2670.00, collected the cash and made good his escape. I use that word escape because as a consumer we feel cheated because when we opened the refrigerator after the stipulated time we found to our dismay that the fridge was still not working.

                    When we called up to report this the technician Mr. Vijaykumar didn't attend to the calls apparently to avoid the call.

                    4. Finally when they did attend to our call and complaint, after a day your service personnel informs us to our shock that the compressor has gone useless hence needs to be replaced.

                    Can someone give an explanation for this lackadaisical approach on the part of your service personnel. If they are not competent enough to attend to such high end products why are they employed at the first place or should we say if SIEMENS hasnt got enough trained service personel why at the first place should they market such products.

                    WE CONSIDER THIS CASE AS OF CHEATING, AND HAVE DECIDED TO TAKE A LEGAL RECOURSE TO FIND A SOLUTION FOR THIS PROBLEM, UNLESS SOMEONE
                    COMES OUT WITH AN AMICABLE REDRESSAL FROM YOUR SIDE TO THIS ISSUE.

                    If at all you still claim to be a company which values it consumers, then consider you have lost a valuable one and henceforth all we would do is campaign against your products and thus ask prospective ones to desist from buying a siemens product.
                    1 Comment
                    Helpful
                    Share

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      SIEMENS Corporation 300 New Jersey Avenue Suite 1000. Washington, D.C. 20001. United States. APPLICATION FORM AND...
                      Helpful
                      Share
                      I am Anto Vinoth, I have purchased Siemens 12K168IN washing machine, in my fathers name Mr.S.Mani on 26/01/15. But still there...
                      Helpful
                      Share
                      To, Shoaib Shaikh, Branch Service Mgr, BSH Household Appliances, Mumbai Dear Shoaib This relates to my Siemens...
                      Helpful
                      Share
                      Report
                      Copy

                      [Resolved]

                      We have bought a Siemens Washing Machine in the month of October 6th 2014 Invoice No DJPL/SA/0257/2014.5 through your authorized dealer at Chennai within four months we had to call your Service Call Center[protected] four timers for repair as the water was regularly leaking, your service team said after repair it will not leak again . Now again we are facing the same problem of water leakage, we had a good IFB washing machine for 5 years with no problem after buying your product within two months we had no peace of mind with water leakage regularly happening, we are senior citizens and children abroad with such issue has really put us in lot of trouble . After four time complain your service team now says they are going to send the senior most manager to check what were they doing all this time when we had been repeatedly complaining . We request you to kindly change the machine and give us a new one we don't want to use a new bought machine with such complaints its not value for our investment . Pls let us know what to be done based on your reply we will have to put the issue to the next level, we are totally disappointed on Siemens product with new machine with regular complaints. Dr G Raju
                      Complaint marked as Resolved 
                      Feb 03, 2015

                      Complaint Status

                      Siemens Home India customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 03, 2015
                      Siemens Home India Customer Care's response
                      Dear Dr. G Raju, Apologies for the inconvenience caused. Please share your contact and location details here or write to us on service.[protected]@siemens-home.com to serve you better. Our representative will get in touch with you shortly. With Regards, Siemens Home Appliances Team
                      Add a comment
                      Helpful
                      Share

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        We have front loading fully automatic washing machine We purchased this from one of the leading outlets in Chennai --"VIVEK'S...
                        Helpful
                        Share
                        Dear Sir, This relates to my Siemens washing machine - Model #WM 12E 360IN/01. We have been loyal Siemens white...
                        Helpful
                        Share
                        Report
                        Copy

                        [Resolved]

                        Complaint No[protected] dt jan 1 2015 I have called again today for a reminder . Was promised resolution within 48 hours . Called a few times but the call Center keeps telling me they will forward the request . Finally a service engineer called and promised to come but never turned up . My mobile is [protected]
                        Complaint marked as Resolved 
                        Jan 04, 2015

                        Complaint Status

                        Siemens Home India customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 05, 2015
                        Siemens Home India Customer Care's response
                        Dear Sir, We are sorry to hear about your experience. We have escalated your complaint. Our customer service team will contact you shortly. Thank you. Siemens Home Appliances Team
                        1 Comment
                        Helpful
                        Share

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          ADVERTISEMENT