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Siti Broadband
Customer satisfaction rating: 5%
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111
COMPLAINTS

Siti Broadband Customer Care

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Address
J 1/12 & J 1/15, Salt Lake Electronics Complex, Block EP, Sector- V, Salt Lake
Kolkata
Kolkata District
West Bengal
India - 700091

Customer Care Phone Numbers and Contacts


Additional info
City Offices:

Hub 1
Salt Lake, Rajarhat, VIP Road
Territory Operations In charge—Biswajit Biswas
Mob: +91 98 3011 7773
Email: [email protected]
Office address:
J 1/12 & J 1/15 , Salt Lake Electronics Complex.
Block EP, Sector- V,
Salt Lake,
Kolkata - 700091
 
Hub 2
North 24 Parganas, Howrah & Hooghly
Territory Operations In charge—Rajib Chakraborty
Mob: +91 98 7447 6222
Email:[email protected]
Office address:
29/F, B.T.Road, Peerless Nagar Complex,
Sodepur, Panihati, 24 Pgns (N),
Kolkata – 700114
 
Hub 3
North Kolkata & Central Kolkata
Territory Operations In charge—Partha Pratim Pal
Mob: +91 98 7445 5523
Email:[email protected]
Office address:
2/1D, Bidhan Sarani,
1st Floor, Kolkata - 700006

Hub 4
South Central Kolkata
Territory Operations In charge—Pradipto Banerjee
Mob: +91 98 3633 6664
Email:[email protected]
Office address:
201, New Park Street
5th Floor, Kolkata - 700017
 
Hub 5
South Kolkata
Territory Operations In charge— Mahesh Kar
Mob: +91 98 7446 6700
Email:[email protected]
Office address:
1/E, Kalighat park road south,
1st Floor, Kolkata - 700026.
 
Hub 6
Behala & South 24 Parganas
Territory Operations In charge—Mahesh Kar
Mob: +91 98 7446 6700
Email:[email protected]
Office address:
31, Panchanan Tala Lane
Near Panchanantala Post Office (Opposite Behala Thana)
Kolkata - 700034.


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Customer satisfaction rating
5%
Complaints
111
Pending
0
Resolved
5
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Siti Broadband Complaints & Reviews

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 Sujeetakku
This is regarding ref no [protected] i have made a payement and same is also credited on 24 oct still my connection is deactivated and now they are denying that they have not received payment after one month and due to this my imp work is hampered on day to day basis.
After in continuation of one month still the issue is not resolved and now they are not even reversing the amount

Sujeet
[protected]

Complaint Status


[Dec 02, 2017] Siti Broadband customer support has been notified about the posted complaint.
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    Siti Broadband — dns ping problem

     rex20
    My name is mithun saha.I live in ranaghat.And my id is mithun_octv14.last couple of month i m facing horriable dns ping problem(172.31.4.48...
    Complaint comments  Comments  (1)

     gauravdubey15
    Rqstd 2 move services on 1st sep sent rent agreement of new address 2 essel group email.
    After 24 hours i calld dem for status & till that they didn't forward dat request. Sep 2 at 2:15 pm dey forwarded my request and now time is 3:14 pm sep 3 and still no called me or installed the service.
    Customer service is pathetic use only robotic language

    Complaint Status


    [Sep 03, 2017] Siti Broadband customer support has been notified about the posted complaint.
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       raj1862
      Hello,

      I am, raj kumar, customer id 10.17.98.3, taken siti broadband connection with 5 mbps plan, from 1st july 2017.

      Since then, i am facing severe problems in accessing internet. I never got the speed i was told for.in the starting period the characteristics of the problem was, huge packet drops in the night hours around 12am to 8.30 am. I had complained so many time to my local cable operator as well as to the siti customer care. But no action taken from their side.

      Every day internet service goes down for minimum of 6-10 hours. If there is any rain or thundering the local cable operator switch off their devices. If there is power failure for more than 30 minutes, there is no internet connection. If there is power failure, or any other issue after 9pm, there is no power-backup and no one to look/ resolve this problem. Have to wait for the next day to get it fixed.

      I am very much disgusted with the poor service provided by the local cable operator (Tinku: [protected], amit: [protected]). I am paying rs. 550 per month and getting this type of service. It seems i am wasting money or doing charity by paying for no reason. I am complaining almost on a regular basis but there was no step taken to resolve this issue permanently instead just a temporary fix is provided, hence same problem the next day.

      So from a common customer point of view i am helpless. Hope you will take necessary steps expeditiously against these guys, and solve the problems that i am facing in getting your service.

      Raj kumar,
      [protected]
      10.17.98.3

      Complaint Status


      [Jul 28, 2017] Siti Broadband customer support has been notified about the posted complaint.
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        Siti Broadband — Illuminati of LCO.

         prit19
        My local cable operator turns off his system after 6 P.M everyday for maintenance. when i call them they says its been in...
        Complaint comments  Comments  (1)

        Siti Broadband — Slow internet speed

         Arkajyoti Sen
        I am having a 1.5 mbps connection but the internet connection for the last two days have been very slow. There is a big loss...
        Complaint comments  Comments  (1)

        Siti Broadband — Bad service from customer service and high ping lag and no internet from 11pm to 5am

         DebankaReaper
        Hi,
        I am experiencing ping lag and gateway/dns ping lagupto 2000ms from the last two months I have called u guys...
        Complaint comments  Comments  (1)

        Siti Broadband — Delay in release of the refund

         apurvgosain
        My refund is pending with siticable for the amount of 800. Its been more than 15 days regarding my complaint and I still did...

        Siti Broadband — Service

         Shovan Saha
        Worst service ever. Can't contact customer care easily, after trying 50 times then I have got a chance to contact. Not only...
        Complaint comments  Comments  (1)

        Siti Broadband — New broadband connection

         Neelansh Mittal
        This is to bring into your notice that I had registered for a new broadband connection on Feb 11th, 2017 with complete documents...

        Siti Broadband — Company is not processing my refund amount since last 4 months

         Ankit1990
        I registered for broadband connection in the month of September, 2016. The engineer came to my house to install the internet...
        Complaint comments  Comments  (1)

        Siti Broadband — Fraud payment issue

         aryan4meRaviarya
        DEAR SIR,

        I RAVI ARYA CONTACT NO : [protected], USERID : aryan4me . i made 2 payments on 24/10/2016. icici...

        Siti Broadband — Non-refunding of advance money

         Rajesh Prasad shah
        I have paid an advance money to siti broadband for new connection, but due to non availability of their connection in our...
        Complaint comments  Comments  (1)

        Siti Broadband — SITI Broadband

         Pradipto Roy
        Im using siti broadband from 7-8months.. now from 2weeks siti provide me bad issues.. like timeout and unreachable.. everytime...

        Siti Broadband — Non activation of broadband services and no refund even after 01 month

         Rajev jaiin
        Had registered for Sitibroadband services on 30/08/2016 with a promise of activation within 03 days, even after repeated phone...
        Complaint comments  Comments  (1)

        Siti Broadband — Prepaid broadband services disconnected although money paid

         AvijitSengupta86
        Hi, I am a resident of Sapoorji SUKHOBRISHTI complex, New Town, kolkata- using siti services. They have disconnected my prepaid...

        Siti Broadband — Service issue, harrashment, no management

         sweetravinder
        Respected SIr,

        I Upgrade my plan on 01/09/2016 to infinitive 50mbps plan in which customer care executive...

         Dr. Neeraj Mishra
        I have got broadband connection on second week of july but it was not working for few days and called several time to local person to resolve the issue but no one picked phone so immediately i stopped payment because it seems to be fraud.

        Then it started and in last july it got suspended because siti deposited cheque in bank and they refused to pay because i stopped. Since 12 days i am continuously calling several time daily for collecting money from my home and all the time people mentioned that person will come today, give us today time and that time has passed and crossed all the days, no one came to collect money from me. I wonder even nothing is moving after 10 days and it is harassment to the user. Even one person said on customer care if you pay online then it will start in two hours that also i did but nothing happened and when i cross checked with other person in customer care they said that is wrong and payment need to be done through cheque or cash. I called today their customer care again then mr. Neel picked up the phone and said if your pay for two months online then it will start which i am not going to do. I had discussion with their senior also last week i. E. Mr. Saif, he also assured me to provide services but nothing happened. I called more than 80 times to them.

        I am disappointed to use this rubbish services and want immediate action on this. Now they have not given services to me for one month but i will be paying and they already have one month extra payment with them.

        Complaint Status


        [Aug 09, 2016] Siti Broadband customer support has been notified about the posted complaint.
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           Gaurav Kawatra
          Hi,

          We have siti broadband connection and very frustrated by the services. Internet has not been working since last 7 days and despite lodging multiple complaints, it has not been resolved. Your local technical team is not able to find out the problem. No senior from your side is looking into my complaint despite multiple calls to customer to speak to senior members of your team.

          We are really very unhappy with your services. Other than these 7 days (Wherein no internet has worked), earlier also every 2-3 days there has been problem in internet - either speed is very slow or modem is not online.

          Despite having very good broadband plans, service is really pathetic.

          I sincerely request you and your office to look into this matter and provide the solution and provide me refund against no internet days from siti broadband.

          My connection details are -

          Registered mobile no[protected]
          Address - l-49a, 2nd floor, malviya nagar, new delhi - 110017

          Complaint Status


          [Aug 02, 2016] Siti Broadband customer support has been notified about the posted complaint.
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            Siti Broadband — Internet services

             kavish gupta
            This is w.r.t complaint against deficeny in broadband services, this is the second time I am writing a mail.

            Since...
            Complaint comments  Comments  (1)

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