Skoda India Complaints & Reviews

From, Firos k.s S/o Shamsudheen Karappam veettil House P.O Mannuthy Thottapadi Mob : [protected] To, Manager Skoda Auto India Private LTD Sub: Engine complaint for my Skoda Loura KL11 AC 4406 at Calicut pinnacle Skoda. I am proud to inform you that I am a part of the Skoda family after buying Skoda Laura which was indeed a dream come true for me after years of Striving for it. And my car no is KL11 AC 4406 . I must say I have had a fantastic Experience till now with the car but lately I have had car break down and it’s just travelled 93000 km and for your surprise I had just serviced my car at 92000 KM. But my car service history was perfect and I do service my car in authorized service centers only but still I am surprised that an international company like Skoda having engine troubles before it reach 1 lakhs km, the crank shaft was broken and it cause to make hole in engine and the estimate quote I received from the service center was 2.5 lakhs which is so hard for me to pay at the moment as I just done my service spending 40000RS In 92000 Km.I have Innova which is used 2.3 lakhs km and Toyota quails which is used 1.8 Km Which I never had engine trouble, comparing these two cars the maintenance cost for Skoda is very high and lasting of engine Is unsatisfied. I am requesting you to look in to this matter and provide a favorable response on this issue considering the total KM Of the car I used and my service History. Expecting your usual co-operation and understating on this issue. Expecting favorable and responsible solution on this case. Thanking you, By Firos k.s Mobile number : [protected]

Sir/madam, This is the second time i am contacting skoda through consumer complaints forum.I have had expressed my dissatisfaction with the quality of parts of my skoda rapid.This time its with the ABS warning light which doesn't go off.I did the routine service of the car on 10th Jun 2015 at Marikar, Cochin.The problem with the unit started today 17th of June.I had paid 14, 080 for the service which included the replacement of worn out suspension struts setting me back by Rs 2089.The point here is this particular part was replaced or attended to only this time.I had mentioned it during the last visit to the service center for issues regarding the injector.The Tyre at the left side has worn out unevenly.Now that, the problem has been sorted after this service, it is the ABS which is giving the head ache.The car has run just 33543 kms and i have all these issues cropping up one after the other.I am very much disappointed sir.Like i said before i regret joining the skoda family.Please look into the matter immediately.I frequently travel and cannot compromise on safety.Ph: [protected], Vehicle Number : KL7BT 4386

Dear Sirs, Please be advised, I own three Skoda cars; namely Octavia VRS, Skoda Laura and Skoda Superb. Superb being the most expensive of my cars has become useless to me now as the gear box has started making funny sounds, which seem to be increasing with every drive. The car has done only 44, 500 km and regularly serviced by Krishna Auto sales, Chandigarh. Details as below: Chassis No. TMBBED3T5BA301304 Eng No. CLJ002478 Manufactured 2011 Upon checkup at Krishna Auto sales I was told that such a problem has never occurred earlier. So various checks etc were carried out and ultimately I was informed that the gear box needs to be replaced. I was surprised, such an expensive car, sparingly and carefully driven by me has suddenly become useless. I feel that this failure is completely a manufacturing defect hence the gearbox should be replaced by the company free of cost and without causing further delays. Please advise. Thanks for your kind attention. Capt. K. S. Nijjer Mob: [protected], [protected]

Dear Sir/Madam, We had booked a Skoda rapid car in the 1st week of May-2015 with a token amount from Senator Motors Pvt. Ltd. Goregaon.The dealer had promised us delivery of the vehicle in the 1st week of June, 2015. When we contacted them in the last week of May-2015 at the time of loan disbursement from Volkswagen finance, they told us the vehicle will be delivered as per promised date ie in the 1st week of June, 2015 & they told us to make the payment of our margin money but we told them we will make the payment whenever the delivery of the vehicle is ready & they agreed for the same. On 3rd June, 2015, we got a call from them to make the payment of margin money so that they could register the vehicle & deliver the same on 6th June, 2015. We made payment on the same day in the hope of getting delivery on 6th June. After making payment we have not recd any call from them till 6th June & then we called them for delivery of the vehicle but they told us that the vehicle was not ready & will be delivered in the next week. On 8th June, 2015, we recd a call from Volkswagen finance for due EMI to make sufficient balance in the account. On receipt of the call, we called Senator motors but they told us that the vehicle will be definitely delivered in the next week. On 10th June, 2015, I visited their showroom to get the status of delivery, at that time they promised to send the confirmation of date by mail within an hour but till date the mail is awaited. With continuous follow up on 12th June, 2015, they told us that they would deliver the vehicle on 16th June, 2015 . Today we called to confirm the delivery time for tomorrow but again I was told that the delivery of the vehicle would be only possible in the next week. Now I don’t know, when they will deliver the vehicle. I told him about the interest from the date of disbursement of loan till the date of delivery & compensation required for delay in delivery. I am sorry to say that such a dealer of Skoda damages the image of Skoda. I had the same experience for my earlier Skoda Rapid car that I purchased a year back. You are requested to please look in to the matter & resolve the same with interest & compensation. We hope for an immediate response and simultaneous action. Regards, Sunil Kanoi [protected]

There is a problem of over heating of engine and switching off problem we are facing in our skoda superb vehicle KA03 MP 6500, here servicing center and its technical team is such a worst that, they not even diagnosed the problem even after 4 visits each they took approximately weeks time for the same problem.and even they are not bothered to call customers regarding the service is first thing and even they will not bothered to pick up the calls when we call the advisers. Its a very pathetic way of treating the customers. Even after so many requests they are not willing to give a standby vehicles also. Better we will approach consumer court to get this sorted out and decided to never ever buy skoda in our life time again

It was purchased in August 2013. The car was not starting on June 01 2015 and the car was taken on tow to Skoda Service Center, Trivandrum for the repair with Kilometer reading 14, 399. The car was with the custody of the service center in Trivandrum till 10th June and was informed it is ready. We took the car from service center and on way the same problem happened. The car got broken down and not starting again. We waited there in road for 3 hours to seek your service, which is very very worse. Service center in Trivandrum kept the car for 10 days and used the car for 33 kilometers and they are not capable to find out what the problem is and did nothing to resolve the issue. The service center in Trivandrum is not at all taking any effort to find the problem as the car is still under warranty period and the service center took no effort in giving a replacement car also. We are 110km far from your service center and it is not easy to go and check the status in service center in Trivandrum. We really regret for buying Skoda Rapid and service is the worst we have ever experienced. The car is not yet 2 years old and we are already facing problems with the car.

Hi all, I had given my car near Electronic City service station to replace the back windshield which was damaged from a tree branch and it was replaced in the above mentioned service station. The representative (Vinod Kumar) who handled this case damaged my interior roof while replacing the windshield and is putting the blame on me saying that it was damaged when the branch fell on the windshield. You can see the photo of where exactly the branch fell and it's not even near the roof. While buying the car I was inquiring about other cars and the sales representative told me "Please do not compare such local company to our Skoda. We provide excellent service and the car service is top notch" but from the way I see it is you guys provide some service and the representative who handled the car is not even ready to take the blame. It was the representative's fault but I'm still "requesting" you guys to replace the interior roof for me for free of cost. IF you guys tell the same story then I'm gonna go to consumer court or publish in the newspapers and make sure that I am gonna bring your reputation down because it sure wasn't my fault. You can find the photo in the attachment. Kindly update and reply ASAP.

I gave my Skoda Fabia (Registered no. GJ06ED5075) for a regular yearly service and accidental repair job for my front and back bumper on 27th May with our city based Skoda Dealer “Torque Auto’. They took 10 days to complete the work that I found much longer then necessary. On 5th June Mr. Aarsh from Skoda Vadodara City Dealer Service Executive called me and informed me that they have to close service job and for that I have to give him approval over the phone. I questioned to him that how can I give approval over the phone without seeing the car? To which he replied that this is a company policy. But further to my argument he agrees to reply over sms that if later I found deficiency in service he will do the needful at no extra cost. Date 6th june, day for the delivery of my car I found my car ready, They had removed my tailored made seat cover which I had newly installed. When I checked my removed seat cover, I was socked to find that they were very dirty and there were stain on my seat cover and also damaged a bit. But they quickly cleaned the cover and after advising them that they should have take care with the cover I didn’t make much fuss about and settled my bill and left from the service station. On 8th Monday I had a plan for dinner with my friends and I decided to take Skoda Fabia this time. When I was driving I suddenly felt strong flair on my eyes due to scratches on my windshield and it became very difficult to drive. I was so upset to find those scratches on my windshield, which were not there before I gave my car for service. When I checked my car glasses I was socked to find that all my car glasses have scratches. Also there where tiny white dots spread on my side windows. I am speculating that they might have occurred due to paint job. Next day Morning on 9th June I called the Service Manager Mr. Aarsh and informed him about the issue. But instead of properly listening to my issue he completely denied that such an issue would have happened during the service. On the contrary he is expecting that I would have raised the issue during the time of taking delivery of my car and now he cannot do any thing about it. Whereas I took the delivery of a car in daytime and drove my car at night on 8th june. How can I inform him about the issue before I have faced such a situation? I went to the Service Station and shown the scratches on my windshield door glasses and rare windshield to the Service Manager and Mr. Sanket who is also in charge of servicing of car. To my repeated explanation about scratches the Mr. Aarsh and Sanket remained in denial. I am feeling very helpless and now left with no other option but to complain about it with the hope that my issue will be resolved. I have been a loyal customer for more the 5 years and I hope my loyalty will remain intact.

Hi sir/ma'am i was give the car for regularly service at jai auto okhla Delhi from the date 14th of may2015 service adviser name vinay solanki which as taking the car and note the observation . He was called me after 6-7 days and said to me sir your car service is ok and finalised checked ok. I was reached there after 1days morning and then checked the car when i did the on engine by key and checked the car i was found the fan running unnecessary automatically but a/c is cooling properly which is not this fault before that than i called mr.vinay and aware about this .he said reply me sir i once again check the car and called u after the check .i said why are create this problem when you checked the car at the time for received that time was this fan is working properly . Sir today i present at jai auto service centre, , after25 days but my car is not done and fan is not working properly and a/c is not cooling .then firstly i talk with adviser . but not giving satisfied answer. Only saying sir i check the problem. "sir last time i checked the car the fan is on unnecessary but a/c is cooling.and today i check the car a/c button is on and showing green light but it is not cooling." Sir, i am MBA student n my exam is running i face big problem for up n down n everyday taking paid cab which is very costly because i havn't any other vehicle. i haven't free time for sit jai auto .i am very upset so, i request to u please solve this problem. Thank you! Arun kumar DL2cal-7778 skoda laura [protected]

vehicle met with accident on[protected] the next day vehicle was given for service to gurudev motors . rear side dick is got damaged. such damage in other companies are repaired within 10 days. whereas the so called service company even after the one month lapse no proper reply when the vehicle will be given. very very bad service. consumer advised not buy the skoda

Dear Sir, I own Skoda Fabia Registration No. TN09 BH 9712 with Chasis No. TMBFKC5J7BG012793 & Engine No.CFW095584 dt.18/03/2011. I have sent the vehicle with complaint to set right the indicators in dash board glowing all the time, got delivered the vehicle after four days of retention. When asked Mr.Nelson from Gurudev Motors pvt. ltd, guindy, chennai. about the vehicle status on 3rd day, I was informed he was waiting for a part to be replaced on warranty in the suspension. Subsequent to the delivery, I found a lot of noise arising from suspension even when the vehicle runs in a good road. On this complaint left the vehicle for rechecking on 29/05/2015 to attend and rectify. Suddenly Mr.Nelson advising me to change the suspension both front and back which would cost of Rs. 20, 000.00. In no occasion we have complained about the suspension problem. We suspect the suspensions (shock observers) were unwantedly torned resulting in brake down. I am completely dissatisfied with the way I was handled. If this is routinely done to all the customers the existance of skoda brand vehicles inspite of being built excellently becomes questionable. We need your immediate attention in this issue.

Given my Vehicle (Skoda Fabia, AP 29 AT 9964) for the regular servicing. Most of the issues have not been resolved, Cloth in Cup Holder is missing (Attaching a screen shot), No response from Service advisor and Service Manager even after calling them several times.

I regret of suggesting Skoda car to my Cusin brother.Recently his car starts to malfunction and because of Huge compaints thats coming with skoda products he had to sell it very cheap price and he blamed me.I dont belive the skoda to be worthy of buying their cars, So i make it a point that what ever good looking cars that come of their dealership i wont buy their cars nor do i suggest it. I came to know that Cochin Marikar motors is fraud dealership.So i request the concerned authorities to close all the dealership of Skoda in Kerala as well as all over india. I suggest you to close the Company as they are cheating the customers with low quality complaint products. Thank you

Rge. No. :- GJ-5-JD-9686 OWNER:- KESHUBHAI SOJITRA dear sir, kindly check our cars problem its a engine noise come out last 2 months and our car is in your skoda workshop last 15 days but still not short out my problem if it cant then please cancel my booking of 2 Octavia and 2 superb cause i don't wont to buy this company's car who can not satisfy ma problem till 2 months if you can satisfy me then i an think to buy this for cars other wise i can cancelled all this thankyou keshu sojitra

Dear Skoda, I am an exciting customer of skoda rapid reg no: KL 42 G 9500. the vehicle was having a suspension problem from the beginning of time which is mentioned from the first free checkup and they said it would be fine after a few kilometres of drive. on the first service(20/1/14 invoice number 2776) they said there is a leak in the front shock absorbers and they promised me a replacement under warranty. but they said the shock absorbers was not in stock and did not replace in the next service also telling shortage in stock. we were following up and still there was no luck until 18/5/15. they did not call me and follow..i had to call them up and ask if stock was available.they said to bring the car and on 20/5/15 i gave the car for shock absorber replacement. on 21/5/15 by 4pm they said the car is ready and i picked it up. during the delivery they did not explain the complaints or replacement program.they just told the shock absorbers were replaced and they told to pay for suspension strut mount and its labour which was 2368+1348 respectively.which i payed, in the bill it was mentioned “done at replace sturt mount”(invoice number COCH[protected]. i asked them if they replaced the shock absorbers and they strictly told it was replaced and will not mention in the bill since it is under warranty. i suspected a fraud in their attitude. i asked to see the replaced shock absorbers and they refused to show it to me. after taking the car and driving it, i did not feel any difference and the complaint existed.so i checked for myself at wheel alignment center if the shock absorbers were replaced and i could see the old parts still there.they did not replace it. so i called them up and asked if they really changed the shock absorbers.they still said they replaced it. then i made a complaint in skoda office. they gave me the service manager number (Sajith) but he did not answer my calls. after a while the service advisor(Renjith) called me up and asked me “did u make a complaint in the office”. i told them that i came to know that they have not changed the shock absorbers.so in reply he said that the complaint was not the shock absorbers and it was the steering rack which was making the trouble.so i asked why did u lie me about telling that u changed the shock absorbers and why did u charge me for suspension stud mount i[censored] did not replace the shock absorbers(which is supposed to be replaced only if the shock absorbers is changed). he replied that he was ignorant about not replacing the shock absorbers and told me not to complaint anywhere and told me to bring the car next week so he will replace the steering rack for me. before writing this mail i called the service manager(Sajith) 5 times. he did not answer the call or call back even after he was on call waiting.he was purposefully ignoring me. this is my last attempt for letting skoda know about the bad experience i had for buying a skoda car.since there is a talk about the bad service that we get in marikar motors, i still believed in skoda and they let me down. as i am not getting any positive reply from skoda or marikar, i am going legally on consumer court.this just to notify that i had a very bad experience from skoda and marikar motors and they are still not being in any help..

I own a Skoda Rapid bought in march 2013 . It developed clutch issue in the first 15K km. They said it is due to Driving style. It also had a gear issue which was covered under warranty. The clutch was a paid replacement. Now the car has run close to 30K Km. Again the clutch and entire assembly has become faulty and once again they say it is due to Driving style. There are many other cars on Indian roads where we do not see such problems....

The sagar auto tech dealer of bhopal is unnecessarily creating delays in rectifying clutch problem of Skoda rapid -MP04 CN 0331. Because of tight clutch driving since a year I am facing severe ache in my leg creating further health problems. Please look into the matter as soon as possible

Hi, My Vehicle no MH04EF0463 On May 4th, 2015 I had observed coolant light indicator suddenly started blinking. I rushed to JMD auto service centre Bhandup, Mumbai for check up. Executive Mr Junaid ([protected]) attended the issue. It was told to me that coolant cable was damaged & to be replaced immediately & the cost will be approx Rs.500 I gave my consent to replace it immediately.. Surprisingly such a big brand like skoda told me that this cable part is not available & to be ordered from other service centres. Timeline given was 3-4 days. Having no option I am forced to leave my vehicle in your bhandup workshop. From then I am repeatedly following up with Mr Junaid - only deadlines are getting postponed. I am forced to travel in public transports & cabs from last 10 days due to this issue. I need immediate solution to this problem Regards, Prashanth

All of sudden I am facing problem of vibration in the car, this is observed during AC is ON. Basis discussion with dealer of Skoda at Guragaon, this is technical problem and given to Skoda for the resolution. But seems they are helpless. I need permanent solution

This is to inform you that we don’t want to change EGR cooler in my car. We have already changed two times the EGR cooler from C&T, Meerut dealership in Sep 11 & Dec’ 11 respectively and along with this, as per your advice we have changed one time HALF ASSEMBLY from your dealership i.e. M/s Oberai Auto, Dehradun in Feb’ 12 on your assurance that there will be no problem in vehicle in future. So, now, I am not interested to change EGR COOLER again, I want to recall you that we had purchased two same modals with your dealership in 2011 & my friend had returned his car bearing no. UK07AK5494 in 2012 which was suffering with same problem you can check it with your records also, as this is manufacturing defect in this part therefore I have decided to return this car, kindly let me know what action needed from my end. I have left my car with you on dated 17th Jan 2015 its around 13 days passed, without car I have no other option to hire taxi on daily basis hence kindly arrange the reimbursement of these charges also. Kindly look into above on priority. Regards, Deepak Aggarwal [protected]