Skoda India Complaints & Reviews

This is in regards to bitter experience I have had for my vehicle – Skoda Rapid bearing registration no. DL 6CM 2821 in regards to invoice no. DEL[protected] Here is the customer ordeal: On 1st May, 2015 evening, my Skoda Rapid failed to start. Even Skoda on-road help line couldn’t help in any way and I had to tow the car to my residence. I reach Skoda service center (Fahrenheit automobiles) early morning after towing the vehicle again to resolve the issue. To my surprise, I was shockingly told that fuel pump needs to be replaced and was given an estimate of 9, 000 INR + taxes. When I enquired about the reason for such failure, service manager (Mr. Rajat) was unable to give me a concrete answer and told me that this happens to be a 1 in 45, 000 cars case (apart from being unique). I drilled deeper at the time of invoicing and asked him to furnish a technical reason for such a failure as I have been servicing my vehicle on time and clocked only 25, 909 kms in last 2.5 years. I got an answer that I should have asked this at the time of estimate and Skoda would have done a 16 step test to analyze the situation. This exercise would take approximately a week’s time. Does Skoda really think I grow money on trees and have all time in this world (only for Skoda)? As perceived, Skoda pumps out money in after-sales seems to be true. After banging my head with him for more than 3 hours and escalating the issue, I got a 10% discount on labour charges. Expectation : Since Skoda isn’t clear about the reason for failure of fuel pump and this is such a unique case (1 in 45, 000), kindly replace the fuel pump under warranty. I want a credit/ cash voucher of 7, 708 INR along with two-way towing charges i.e. 5000 INR i.e. a total of 12, 708

I have purchased Skoda Rapid Diesel vide Invoice No.NCPL/2014-15/00142 from Navnit Motors, Nagpur. Only after a month I was asked to bring in the vehicle for a change of part as it was a manufacturing defect on SKODA's part. On 22/4/2015 my vehicle was sent to the workshop for changing the part and it was done vide Invoice no.NGPR[protected]They had replaced 1)Sticker 2)Coolant Thermostat. Immediately from the next day the coolant from my car started leaking. After a few days again my vehicle had to visit the workshop to rectify this leakage. They told that a pipe lock was not properly tightened and kept the car in for the whole day as testing procedure for which I did not even get a job card as a proof that my vehicle had come in their workshop for repair/testing. I felt this was scandalous behaviour on their part. Today 7/5/2015, I started my vehicle and a yellow light popped up on the odometer. After going through the manual it said that this light comes up if there is a problem in the exhaust inspection system. After talking to service advisor (Mayur) I was adviced to bring in the vehicle to workshop again so that they can scan and rectify the issue. Sir, I paid for a NEW car but dont feel the same as just in over a month I had to visit your workshop so many times. This vehicle is not fit to be called brand new and I want a replacement at the earliest. Hope you will take this matter up seriously or I'll be forced to go through consumer forums legally to get what I PAID for.

Our Vehicle bearing registration no. DL 8C NA 5971 was sent to Nawab Motors for attending the long pending problems related to Power Window Switch, Hard Clutch (since purchase of the vehicle) and Noise from Both Front Doors on 4th March 2015. The Vehicle is under Extended warranty. When the vehicle was sent to workshop for attending the above issues on 4th March 2015, there were no complaints regarding the Suspension. Surprisingly when we reached the workshop for picking the vehicle we have been informed that suspension block has also been replaced and I need to pay approx. Rs. 3500/- for the same. Also the complaint regarding noise from driver side door was not attended. Nobody Including the Service Advisor bothered to inform us prior to that suspension block are required to be changed. At least we expect a call for information regarding any Major Repair/ Replacement which has not been envisaged at the time of taking the vehicle in the workshop. When inquired whether the Suspension is covered under warranty they denied without checking. So we made the payment and took the vehicle back. Immediately after replacement of suspension blocks a cranking noise was noticed from the bottom of the vehicle whenever it used to run over a speed breaker or rumble strips, which was informed to the workshop when the vehicle was again sent to workshop for attending the complaints. After Inspection we were informed that there is some problem in the Suspension Arm Bush and these are required to be changed. When we asked them why not they examined the complete suspension and noticed the problem in Suspension Arm Bushes also while attending the problem in Suspension Blocks on 4th March 2015, the service team was clue less about the same. It was informed to the Service team that as per our understanding the Suspension should be covered under warranty they replied that the vehicle would be examined first and after that they can tell whether the same is covered under warranty or Not. Why the people at workshop and SAIPL are not having clarity about the warranty conditions because whenever we used to call them they reply that you bring the vehicle and we will see and do something for covering the same under warranty. Also there is no mention of the suspension system not being covered under warranty in the Vehicle Manual & Service Book. We are writing to the Skoda Auto India Private Limited (SAIPL) also regularly since then for clarification on coverage of suspension under warranty but there is no response from SAIPL also regarding the same. We are now frustrated with the kind of response we are getting from Skoda Auto India Private Limited (SAIPL). Although we have never expected a Perfect Car but basics in place for sure. We opted Skoda Fabia, considering product and quality of service from reputed brand like Skoda would not bamboozle, but I’m surprised and shattered with poor performance of the vehicle since the time it was bought and response system from service centers/ SAIPL time and again. We anticipate some response from Skoda custodians of this Country and Global Market on the above issues. Sunil Chandra Mobile - +91- [protected] email:[protected]@cogentworld.co.in

Hi, I ve got my Skoda Rapid serviced today from Nawab Motors Noida. My car number is UP16AW8969. From the day i purchased this vehicle since 6 months i ve visited this service centre 3 times but my experience is just becoming bad to worse. My car doors are making noise and i just wanted that to get fixed because this does not give you a good feeling specially if it is a new car. Today when i visited showroom for the first service i explained all my issues to the service manager. He explained me that they recommend a lubrication package worth of 700 because after washing this is required and all the problems will get resolved including my doors issue. Immediately after washing the car was handed over to me and there was no lubrication done after the wash. When i asked the person who must be responsible for washing said that they might have done it. When this was supposed to be done after washing then how come somebody do it before washing. When i asked about door adjustments and he simply said it is okay. So while driving home back i realised that noise from the doors have not stopped so suspecting foul i got my car checked from the local car mechanic and he confirmed that lubrication is not done because everything seems to be very dry. Service centre also charged me with half litre of oil which they claim that they have done a top up. Looking at the approach of the workshop i seriously doubt if they have done that or not nor i ve anything to prove because i cannot open engine and check but as a common sense do a car need a top up after plying only 3000 Kms only. I believe that workshop has not done lubrication for which they have charged and have not adjusted my doors which is still making noise while climbing rough road or bumpers. For top up of oil its God only knows whether they have actually done it or just bluffing like other services. I don't expect brand like Skoda working like this Gagan Deep Singh [protected]

Hi I have seeked prior appointment for routine servicing of my Skoda Fabia car redg no: CH01 AD 5257 at Nawab Motors Sec 11 Noida UP on 21 st April 2015 for 22nd April 2015. My car was picked up from my residence at around 9:30 am on 22nd april 2015, along with the vehicle I have handed over a list of jobs to be attended in servicing. The driver told that I will recieve a call from the service supervisor once the vehicle will reach the workshop at the time of generating the Job card. I have not received any call till 12 noon and when I called up the service center I was told by the telephone operator that she will arrange for the call.Shortly I recieved a call wherein I briefed about all the jobs to be done in the vehicle and he promised to hand over the vehicle to me by 6 pm and I also requested him to call me if any major work is to be done in the vehicle. I got no call from the service advisor during the day, when I reached to pick up my vehicle in the evening I was told that the vehicle will be handed over tommorrow as the water pump is to be changed, when I asked the service advisor why he has not called me and breifed the situation on phone he was clue less.I again came back.Till now I have not recieved any call from the service centre regarding the status of my car.I have just called the service centre before typing this mail and again no updated status was given to me. I think there shoud be a minium TAT for routine servicing in a company like Skoda. I am really feeling cheated. Regards Amit Kumar [protected] |

On 14th March, I got the call for the 4th due service and ofcourse this paid service. I have requested Virraj Skode shivaji Nagar to pick the vehicle and followed accordingly. they have send driver on Chargeable basis. i got call from Service advisor ( obviously they should be expert in their work this is our expectation) and I have explained the issues in my vehicle MH12 GK 9319. They kept my vehicle for 2 days and Went to take vehicle that time as usual vehicle was not washed properly inside and outside. They arranged to clean the vehicle and almost it was 7.30 pm and being paid service they have to make money so they have charged me total approx Rs 14000. After that just in few days I have again started facing same issues in my vehicle. So Obvioulsy I have to call that service advisor. I told that same propblem in my vehicle, therefore driver came to take my vehicle. They do not feel responsible even to call after receipt of vehicle at their end. We are customer and Viiraj Skode have created monopoly so I have called and asked about the vehicle. Again they have taken two days to rectify the problems. Again I came by evening to take the vehicle again at eleventh moment they washed my vehicle. After driving car ( Fabia) for few days. I have to called the service advisor once again for same problem but unfortunately that advisor was on leave and my query was not addressed properly.They forced me to put complaint on the Skoda portal. After that I have reced call from few peoples of Viiraj Skoda and again I have explained the same problem. They have arranged driver to pick vehicle from my office. After half day, I have called Viiraj Skoda that who is responsible for my vehicle as I have recd call from Mr. Vithal/ Kothari etc. After some time i recd call that I'm Mr. Swaroop from Viiraj Skoda ... technical incharge and personally I look in vehicle about all problems. Next day I have recd call that all problems has been fixed properly so you can come and check the vehicle. ( surprise for me) they have given proper teatment( though it was for some time). Mr, Swaroop have explained me the issues and how he rectified it that also he have explained me .He also told me that if any issues in vehicle after this, call me directly. I was really overwhelmed. We have taken trial and then I have taken my vehicle with good smile on my face. Unfortunately again after few days, i have to call Mr. Swaroop that same problems continued and additional vehicle get raised in 2nd gear and vehicle moves in first gear like some body pushing it etc. He picked my vehicle ( I have Intentionally removed in between lines). After that I have recd call from Mr. Swaroop and literally i was shocked, he told you have to replaced clutch plates, you have to replaced compressor. Pathetic communication from Viiraj skoda( Mr. Swaroop) after sending vehicle for 5th times from the date of paid servicing, in the interval of approx one month. Now the questions are, in between lines, why ?????? it was not noticed during 5 times vehicle placed for same problems. I have doubt that they might have played with my vehicle, compressor, gear box. And based on passed information ( with europa), they will not be afraid of removing parts from the vehicle. Vehicle No. MH12 GK 9319 Model - Fabia Elegance Reg date- 2011

i bought new skoda rapid at oct2012, and i met an accident at Nov 2012, then sent my car to skoda gurudev madurai body shop.they do all the repairs. After that they intimate to take the car. Then i take the car at 8pm. Within 1km my car right side head light not properly focussed. Then i immediately taken back to the same bodyshop. They tried to adjust up to 30minits in front of me, no solution. Then sent me to waiter hall, after 5 mints they told your car is ready. In the NH road no problem, in rough roads the same problem is continued. Then i talk with the service engineer they told to show the vehicle in the near by service station. Next service, i told the problem to Mr suresesh in trichy service station. They replied that i solve the problem you don't worry. Again the same problem is continued. Then next service i asked to register the problem they discussed with the madurai body workshop, then nothing sir, i correct the problem you don't worry. 13.04.2014 i show the car again in the trichy gurudev motors. I tell all the problem. In front of me they open the bonnet they inspected, and they tolled your right side headlight reflector adjuster is already broken. So no way to adjust your head light . So, ask to the body workshop where you already replaced. I asking to the concern person nearly 7 times there is no reply. They don't give proper reply. I already replace that light in madurai body workshop, from that day to till now the same problem is going on. I need proper solution about that problem. Madurai body workshop and trichy suresh are cheated me about that my problem. I need good conditioned right side focusing in the head light, so replace with new one. Very difficult to drive the vehicle in night time.

I had given my Skoda Fabia for first service to M/s Gurudev Motors at Guindy in Chennai on 25/03/2015. Though nearly 3 weeks passed I am yet to receive the car. On following up they informed me that the PCM had been damaged because of red ants and had to be replaced. The PCM is not covered under warranty and I had to bear the cost by 50%. In spite of all, they never give the feed back and I have to call them.

Gave it for regular servicing without any major complaints, just replace engine oil, filters and a general service. Charged me Rs.8, 100 and didn't even bother to clean the dust either from inside or in the engine compartment. Fabia is a fantastic car and is getting killed here due to bad dealership management and bad service. They are just killing a brilliant brand, guys! wake up.

my car belt broke while driving, i manage to drove my car to workshop, workshop staff say belt has been bitten by rat and it broke timming belt and engine got sez, so it is not manufacturing defect you have to pay for the engine repair, as my car is covered under extended warranty and i have got service of my car a week before this incidence took place.now they have dismantal the engine without my permission and send me the estimate for repair of engine.my car is laying at fehrenheit automobile pvt ltd, moti nager delhi.from[protected]

my vehicle no is ka 05 mp 6215. service provider is tafe access. there is a vibration in the 4th gear position in my skoda rapid car.this was there since begining. i had give the complaint in the first free service at 7500km but it was not rectified.at the second paid service also this was highlighted and the complaint was taken but nothing was done to rectify the problem.please advise the further action on this. rgds satheesh .

Sir/mam i purchased my octavia may 2014 my car got breakdown 22.3.14 night 11 of clock roadside service helped me but till now no service adviser called me but I tried 20 times to speak with service adviser but no response my car is on warranty Pls do needful to make my car ready after service (worst response from service side)

Dear Team, I have Skoda Rapid registration no. UP 32 FR 0444, got 1st service done at 15000 km at Vishal Cars Lucknow. As per the scheduled chart for service attached only engine oil and oil filter should be replaced, instead they have changed alot of things which as per chart given by skoda was scheduled for 30000 and 45000 kms respectively. Attached is the bill and other required details. Even after reiterating that they have not done the work as per scheduled chart, they replied the chart is not correct, what we suggest the work is done in that way and charged the bill likewise. Attached are the Scheduled service chart, bill they charged and parts they changed. I just want to know if the periodic maintainence schedule board(attached) at the service center is of no use then why it is there to misguide us? Need a clarification on this as it is not at all accepted being a regular Skoda customer. Regards, D K Singh [protected]

Worst service centre i have faced its already 23 days i have give my vechical i have given in service centre worst service advisor till no your company has not even provided a loand car daily i am spending 500 rs if you guys are not responding i will file a case.

Worst after sale service, wil make sure no friend of my ever buys a skoda car. Had brought a skoda rapid last year. It had a accident in October, not major, even the air bag didn't activate, bumped on the divider. It took the repair 3 months 9 days, and a bill of 2 Lakhs 40 thousand. Within a month, a car suddenly stopped after driving for 3 km. the car was towed to the service centre. Now the service station has estimated amount of 1 lakh for me. I don't know wat to do. It's their fault that they did not check the car properly. They say a part of engine burnt due to overheating, they accept they did not check the engine in previous repair. After the car being in the repair centre for 3 months how can they not take the responsibility. I went to the dealer where I bought the car, he said he wil come up with a solution and call back in 2 days, and never heard back from him( mr. Majid- andheri west autobahn mumbai). I am realy upset with skoda and wil make sure non of my friends ever buy skoda.no one has ever replied to the complaint. The service station autobahn goregaon has unqualified and unprofessional people and I never have never experienced such bad service . Rajendra Uniyal Mumbai [protected]

Rapid TDI, UP14 BP 0127 I gave my car to Nawab Motors Workshop, Noida on 29-Jan for accidental repair. I clearly wrote in insurance claim form and also told bodyshop advisor that tyre was also damaged and need to be replaced with brand new of same brand and specification. They told car is ready and I'll get the car on 9-Feb after insurance clearance. I was told that there is a delay in submitting invoice to insurance company but could not explain why. I went to workshop on 11-Feb to get the car. They told they have not received insurance clearance. I waited in Service Manager's cabin for hours. Finally email from insurance company arrived but the breakup did not include tyre. When I asked them they replied because it was in the invoice. Then I asked workshop why the tyre was not included. They blamed me that I did not disclosed it earlier !!! Shock of life !!! I showed the copy of insurance claim form to them to proved that I mentioned tyre damage. Then workshop service manager became defensive. He said we'll order the tyre and revise your invoice to insurance. After 4 days I went to workshop, got new tyre and paid full amount of tyre and asked them to revised the invoice and inform me whenever insurance clearance is received I'll come and collect the refund whatever is covered in insurance. Now, after 3 weeks, I'm frustrated to keep calling them, every time they say we'll chase insurance company but then forgot everything. What a pathetic example of customer service! Service Manager is Mr. Praveen Sharma, Bodyshop incharge is Mrs Selvi Thanks Nitin Gaur +91 [protected]

My car "Skoda Octavia" got damaged in a car accident. i sent it to nawab motors noida to get repaired. they filed insurance and repaired it. but they did not fully checked the car and left some important parts of the car unclaimed and unchanged such as rear axle of the car and because of that the cars performance is drastically sacrificed. Nawab Motors is taking it very lightly and not listening.

We have booked a car suggested by Praveen working with Skoda.

Even after paying the amount we were told that the car we have selected has been sold to another customer, and we are being forced to buy a higher version . They have all our money in their account and concerned person is not even picking the phone.

My rapid was stuck in an accident and my right rear door was damaged. The history of Skoda and there parts availability is well known to everyone. Anyway i got new door in next 15 days and service supervisor told me it will take 2 days for fitting and paint work. I gave the car, when i got a call that your car is ready we visited and were shocked to see that one original door is silver and other is light sky-blue and the amazing thing is the supervisor and rest staff didn’t find any mismatch in color and said it’s really a fine work. After a long argument they agreed to paint and this time they put a layer a paint quote on quarter panel and half on front door too, so that no one can easily judge the difference in two doors, they ruin the originality of a brand new car. Now it looks worse than before, Afraid of your genious painters, I got my car back worrying that they paint the whole car, even a roadside denter/painter can do better paint than these trained guys. Kindly look into this matter. Regards Gaurav Arora [protected]

Hello, I own Skoda Fabia 2009 Registration number DL8CL 6422 . Last year Steering and air bags light started flashing on the dashboard . We gave the car next day to Nawab Motors Noida for checkup. They told us that there is no issue and erro went away after Scanning and clearing the error. But the issue occurred again and went Back to them again . Since they the car had gone back 5-6 time and every time we get some other excuse like, old battery, Faulty relay, Software update and now they are saying their is something wrong with Engine wiring . Now the car would not run at all, it just starts and shuts down after few seconds . I am very frustrated as every time i have to take leave from office to go to the workshop to drop off and pick up the car . Even today they told me that it would take at least 2-3 days for them to find the fault . Please HELP!! Neelmani Jain [protected] [protected]@yahoo.com