Skoda India Complaints & Reviews

My Skoda rapid has covered only 15K km, engine has brake down. CAR has been given for servicing but from last 10 days issue is lying with Skoda service center, no proper information. They are not able to say why failure has happened and how and when they will repair. Vehicle Number - HR26CE8697 Mobile No. - [protected]

Skoda rapid ... warranty period car ... rapid ... standing for last 20 days ... at virraj skoda pune at baner... with out any solution of problem of injunctor or any other ... every concerned person just saying that ... we cant do without approval ... vehicle no .. MH.11. AW .8879

I, Suresh, am hailing from Chennai. I own a Skoda Octavia Reg. No.TN 01 AB 5000. Last November 6th I had taken my car to gurudev motors (Arumbakkam Br.) for some specific jobs to be attended.They made it a half day affair by saying that they had to check upon the availability of the specified spares & give an appointment. Well, i recieved an appoinment on 12th..saying that the required spares are ready ..i took the vehicle there that day itself and those people there promised me to give a quotation the very next day..After that episode there was absolutely no response from them so I started calling them for updates ..which they said that they are inspecting the car and that a detailed quotation will reach me in say 24hrs., Even after a week since i did not get even a SINGLE CALL ...i once again called them up and compelled for the delivery of my car...to which they send me a quotation through mail on 20th...for which i approved to the jobs i specifically needed immediately on that day itself...(you should note a point here that while they took my car on 12th and put up a jobcard that day..they had promised me a delivery on 16th)They again promised me a delivery on 23rd..
On 23rd till evening there was no response from their side..so I started making frequent calls to them..regarding the position of the car..each and every day I called these wretched people said 24th..25th..26th...and so on till they said finally on 28th saturday that my car is ready for delivery that evening...When I went there the bill amount was half of what had been promised to me...which means half of the jobs which was to be done was not even attended..When i enquired about this to the Asst.Mgr., ..he retaliated as though he was dumb and deaf..this itself angered me to the core..that there was no point in me waiting for half a month with half jobs unattended...I was totally upset at this..and at this juncture.. after paying the bill...they introduced me to a rather dusty..unkept and filthy car..promising me that it is mine..and i confirmed it with the help of my No. plates..the next humour was that my car was in the idling state when i was taken to it..i asked them for an explanation..to which those mongrels said that the bettery charge was down and that they had jump-started my car...I was flabberghasted and fuming...I got into my car ..put on my head lights...nothing was working..i tried reversing my car ..put the reverse gear..but behold..i couldnt move my gear at all and take a note..they had changed my gear selector assembly..wonder for what??? by this time there was a heavy smell of diesel around..and when i came outside to check what the matter was...I was stunned to see diesel leaking in a continuous manner...By this time i was fretting and fuming with anger!!! when I bundled up the wee little patience i had and asked them as to why this diesel leak.. they said FIP problem (Fuel Injection Problem)...See...thats the limit...my car DID NOT have any such problem while i brought it to this gurudev motors..and note this that the quotation that they send too had nothing specified about this...after having my car for nearly 15days ...no response!! and after umpteen times of me calling them...they finally came up with such drastic work!!
so i just paid the bill..said to them to attend to the jobs which they had neglected...and to deliver my car AS I HAD GIVEN IT TO THEM..to which they cooly nodded.. I left in despair!! Even that day the Asst. Mgr., said that he would respond to me on the following monday about the position of my car...Again NO RESPONSE!! So by monday evening...I again started my calling procedures...This went on till the 5th of december...On 5th evening one Mr.Magesh (advisor) informed to me WHEN I CALLED HIM...that the problem is NOT FIP...but the diesel fuel filter...that its getting choked and so needed replacement...and that the leak would be rectified if changed...I gave the job GO immediately and these people promised me a once-again delivery on monday.
On monday evening i went in person to take delivery. the first person whom i met was the so-called Asst. Mgr...(mark my words sir/mam whoever is reading this..this asst.mgr., is all-out to spoil your brands name..and the Mgr...He is never fit to be one!!) and he asked me whether my car was ready or so?? the most funny situation i had been in my last 40yrs on this planet!! he then informed me that magesh was waiting for an approval from my side to change the fuel filter...back to pavilion!! they again said that they would inform me yet another delivery date...to which i got angry and again returned back home without my car...Again there was no response from those rascals side... so when i called them they informed me that 9th is the so-called NEW DELIVERY DATE. When I went there for delivery by evening ...once again these people came up with BRAND NEW EXCUSES saying that ther are wiring faults!! I am DEAD SURE by now whoever it is who is showing such good patience in reading my plight...you yourself would have got FED UP of my saga story..then plzzz kindly think of my real situation..anyway thank you and plzz kindly read on..its coming to an END!!(by all means)
they again promised me a delivery the very next day... this time to my surprise THEY CALLED ME and informed that my car is ready for delivery...along with my total bill amount...Since i was out-of-station that day i assured them that i will take the car on 12th.
again on 12th when i went in there for delivery...i asked them i wanted to see my car to which that not-fit-for Asst. Mgr again asked me that insane question..whether my car is ready eh????I said magesh had informed me that my car is ready ...and thats why i had come there...then they took me to see my car... i could see from far that somebody was cleaning my car...and that process took nearly 20mins to have a closer view of my car...I STARTED MY CAR AND BEHOLD ..THIS TIME DIESEL WAS POURING OUT WITH GUSHING FLOW!! AND THOSE RASCALS HAD NOTHING TO EXPLAIN TO ME... i started shouting at the so-called Asst.mgr., to which he did not even budge...And the mgr...was peacefully sitting in his cabin..even though he could hear to all the commotions below...
i left the place saying to them to deliver my car to my address...how will i take a car when the diesel is gushing out????what if it catches fire????? are you people there for service of skoda cars or vincent parkers????
i myself am the proprietor o[censored]niversal car service centres with 4 branches in and around chennai..., the only mistake i did to my skoda car was leave it into gurudevs hands thinking that it would be attended to with genuine spares...as its genuine spares are not easily available in the market and to make the situation worse you people dont have counter sales too...and you people believe gurudev motors does a good job???????? mark my words 25 yrs into this profession...i have more remuneration and standing than these idiotic GURUDEV people!! well these apart ... i know what has happened to my car...its pure cheating and forging these gurudev people are doing out here...they have taken my pump and fitted it on some other car...i dont believe these people...and they have guts!! you know why?? because all three service centres in chennai...is under a single owner?!???! will any branded company do that??? i cant believe it!! its ridiculous!!and pathetic too!!!
see if you skoda company people want a permanent stand in this thriving car market...you ought to cancel this sickening deal with this gurudev service centres...the whole chennai skoda owners are gushing out with anger over these people...the proof is the no. of complaints you have received in your complaint cell!!
anyway i have decided to quit using skoda and will see to that i refrain everyone from doing so...because its not only the quality that matters as far as car is concerned...the after service is the lifeline for any branded car for that matter !!
i am not sure whether i'll receive my car.. as promised by them by tomm with that PUMP LEAKAGE FAULT ...meanwhile plzzzzz take the necessary action immediately...failing which you people will JUST lose a DIE HARD FAN of SKODA!!

thank you for your wonderful patience!!
Mrs.K.Suresh Kumar
Mb:[protected]..
am expecting a call from you at the earnest!!

Skoda India is highly unreliable and worst auto MNC in India. It is highly recommended to avoid purchasing products of Skoda India, which is a failure in India with respect to its services and customer satisfaction. There are several incidences of bad customer experiences in India and I am providing information for one of them. We had purchased Skoda Rapid in 2012 from Himachal Pradesh. They had a new dealership in Himachal and the initial behavior and services were reasonable. In May 2015, we were travelling from Nasik to Mumbai when suddenly steering of the vehicle became hard and restricted the movement of vehicle leading to an accident and major damage to the car. This was the time when real face of Skoda India came to light. Road Side Assistance is a service provided by Skoda by taking advance payment through their dealer. As RSA numbers were not reachable, we called up a service center in Mumbai. To my surprise, it was informed that the vehicle is not enrolled for the RSA program. Though, I had renewed RSA in 2014 for two years by making payment to Dev Bhoomi Motors, Mandi, H.P., they had not renewed it. Somehow I managed to get the services of Towing and taxi for the family. It appears that the dealers are just charging the money for RSA and when needed, the services are simply not available. Car was towed down to JMD Motors, Bhandup, Mumbai on the day of accident for necessary repairs. It was a surprise to notice that there were no warning indicators for steering failure and further vehicle was serviced just one month back. We had filed a complaint regarding the failure of the steering within 15 days of accident and had personally talked to service advisor in this regard. It was assured that the Vehicle will be duly inspected for this failure and necessary reports will be shared with the consent of Skoda India. Vehicle was retained by JMD Mumbai for 3 months in the name of repairs. Initially I was told that every thing is fine with the car and it will be repaired with due process of insurance claim. I was insisting for the technical analysis and several mails sent to Skoda customer care were simply ignored. Several mails were sent to Vikram.[protected]@skoda-auto.co.in, and ryan.[protected]@skoda-auto.co.in. Shri Ryan of Skoda was probably least bothered and when tried taking to him, I was told to send reminders to Shri Vikram Swaroop, which ultimately were never replied. It was clear that the company officials were intentionally delaying the matter. After 3 months, I was told that vehicle’s engine has a crack and hence it will lead to total loss situation. Vehicle was with service center for 3 months and they were simply not able to detect the engine’s failure or it was probably an intentional act to avoid disclosure of technical fault. Further, I was also charged for the parking charges before the release of damaged vehicle. For the past few months I had sent several mails to senior officials of Skoda India, but was never replied back. I was finally told that since the vehicle was not in the best physical state wherein it became necessary to conduct a Technical inspection of the vehicle for verification of issues to be the probable cause of its accident. Hence, the hardening of Steering could not be established and verified to be the reason for the Car’s accident. The above was after commitment of workshop persons to provide details of technical analysis. Above is a clear case of company selling defective products and risking the life of its customers in India.

I bought a Skoda superb MH01BY0744 in Jan 2015. Since August the car is giving trouble. All the malfunction lights on the dash board light up and the car starts giving jerks while running. Have sent the car thrice and each time was told that Traction Sensors are faulty and that they have been replaced. The problems comes back after 1-2 weeks of running. There is something majorly wrong and the company is not being truthful about which part needs to be replaced.

Booked Skoda Rapid elegance plus 1.5 diesel on 4 October with Senator Motors, Goregaon West. On request of dealer, paid entire 13L on OCT 27, 2015. Delivery was expected by Nov 4. No car received. Finally cancelled booking on 13 nov 2015 as dealer said showroom is closing ... Continuous follow-up. False promises from dealership to return money. Now even after almost 15 days, no money received. Noone responding to our mails. my Contact no : [protected]

Booked Skoda Octavia Ambition 1.4 Petrol on 7 July with Senator Motors, Chandivali. On request of dealer, paid entire 19.34L on Aug 27, 2015. Delivery was expected by Sept 10. No car received. Finally cancelled booking on October 8, 2015. Continuous follow-up. False promises from dealership to return money. Now even after almost 2 months, no money received. Noone responding to our mails. Skoda on facebook giving standard response that they are "investigating" for last 3 weeks, without even calling up to find out what the problem is or citing any timeline.

On 3rd Sept 2015, delivery was given for the new Rapid Automatic after I making the payment for the RTO charges, Insurance Policy premium and cost of Vehicle. After 2 and half month when I received the original policy document Ireliased that the policy document had different Chasis # and engine #. Further I happened to check with the RTO and reliased the vehicle is not registered with RTO and fake number was issued while delivery of vehicle. This is a pure case of fraud and cheating. Also further after filing a complaint on 21st Nov, since then no reply has been received from Skoda till date.

My car skoda superb MH02BT8692 brought on october 2010 driven only 46000kms i have been having major electronic failures since the time i have purchased this car my first problem has been with the fuel guage which has been changed 4 times and again the fuel guage is not working again which was last changed last year .. we have had many malfunction lights coming up time and again and have send the car several times to workshop and they would reset something and give it back .. well now i am again having a traction control and abs light come which has happened last year and the same was changed ...apart from this we have had megatronic failure and multi clutch failure which is also not working well and has to be send back to them again and again... however we told them to examine the car properly and resolve the issue and give us as we had only four years warranty they assured us that since there have been so many problems they will take care of the same ... we had also made many complaints to skoda we got a call from their call center b ut they never got back to us ever... this is the worst company one can deal with as the products they are making donot last and have so many problems which the company refuses to take any responsibilty ... the megatronic is a very vital part of the car and cost of the same is about 2.5 lacswhich is faulty and has been an issue with many cars but company is still selling their defective product as they know they can get away in china skoda can only sell if they take gauranty of this gear box but here they are getting away... told i am stuck with all these problems and noone to respond to me as they feel i should keep changing these faulty parts at my expense .. i want my car to the rectified without having to face this problem every 6months... please help and advise ... regards Aditya Mohandas [protected]

Hi,

I own a Skoda Fabia, MH12-HV-4368.

Yesterday my car suddenly stopped on road after some noise in the engine.

I went to Skoda Motors authorized showroom in Indore for the repair of my car.

I wanted to know the cause of the sudden breakdown.

However, they told me that they will first change the Oil of my car, then they will do the general servicing, only then they will find out the reason of breakdown.

I had changed the Oil of my car myself, 15 days back, by using the recommended oil type, after which I drove below 1000 Km, still they are changing my oil.

Also, the workshop is not ready to tell me what exactly is the problem with my car.

Dear Sir,

We had purchased a Skoda Superb bearing Engine No. 381962, Chassis No. 302001 from JIA Auto Sales, Pvt. Ltd., 2/3 Judges Court Rod, Alipore, Kolkata – 27, on[protected]. Their workshop is at NH-6, Kona Expressway, Howrah – 711403. The car was registered with Motor Vehicle bearing No. WB 02AC 3321 in the name o[censored]nique International Private Limited.

During the course of past two servicing with JIA Auto on[protected] and[protected], we had complained of a problem in Door Lock. The Remote Lock had to be pressed a number of times before the door opened. At each servicing, JIA Auto could not resolve the problem on the ground that the part required to repair the same is unavailable. For more than a year now we are facing this problem and we are surprised as to how a part could not be available for a company like Skoda for good one year. JIA Auto has not even cared to call back and update us on the status of the part required and we continue to drive the car with deteriorating car experience and with the resolve not to buy a Skoda car in future.

The car has further developed a snag in the window of the Driver’s Side Door. The Window is not closing and we have to drive the car with the opened window, spoiling the interiors of the car as JIA Auto says that they cannot service the car before 21st of this month.

Whenever one buys a “Skoda”, an implicit expectation of luxury and superior experience is embedded in the purchase. Our driving experience for last one year has been anything but that. A company who is “obsessed with quality since 1897”, this is matter of great concern that things have come to such a pass where we are reluctant to continue with the brand.

We request you to kindly intervene in the matter and help us in two ways:

a) Get our door lock and window problem resolved immediately
b) Get our car serviced as soon as possible as it is highly embarrassing to drive the car like this.

Regards,

Rohit Surana
Director

I made full payment for a Skoda Rapid Elegance Plus to Senator Motors at Goregaon Mumbai on 21 October 2015. The dealer has not hiven me the delivery of my car as their dealership is terminated by Skoda. I have asked for a refund to which their response is not been postive. I ahev been asked to wait for a week for my refund from Senator motors. There refund cheques issues to other customers like me jave bounced. There are several cases like me with the same dealer who are waiting to get their money back.

Skoda Auto company is not getting involved in this case and seems like they are not bothered about custimers.

Where is the law and order in this country? How can the dear behave so irresponsibly with no fear of legal action. I want my hard earned money back. How can a foreign company like this trouble their customers havibg to face sich dealer issues

SKIN R: Aurangabad, Skoda India Customer Care
9/9/14

to me, naveen_tal, manasa_tal, ajlouis_tal
Dear Mr Bayi,


Greetings from Skoda Auto!!! Acknowledgement


At the outset we understand your concern and regret for the inconvenience caused to your good selves, if any. We have taken up the matter with the respective dealership and will revert to you by way of further resolution at the earliest. Kindly bear with us till such times.


Trust your kind understanding on the same.


Regards,
Jethin Vasu
Customer Support |[protected]
Škoda Auto India Pvt. Ltd

[protected]@skoda-auto.co.in | www.skoda-auto.co.in | www.skoda-auto.com

‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’

From: Prasad Bayi [mailto:[protected]@gmail.com]
Sent: Tuesday, September 09, 2014 2:02 PM
To: SKIN R: Aurangabad, Skoda India Customer Care
Subject: Skoda fab Diesel - KA 01 MG 5489

Hi,

I am having Skoda fab diesel variant and bought around 3.5 years back and having the extended warranty.

Registration - KA 01 MG 5489

Yesterday when I have given for general service to Tafe Access, Bangalore - they have suggested me to change below and none of them will cover under any warranty.

1. Inter cool hose
2. Break pads
3. Disk
4. Loverarm bushes (suspension?)


Please suggest as suspension & intercool hose seem to be something I found common in most of the Skoda cars. So, I request you to see if that can be covered in extended warranty of the car.

Appreciate your support and early response. I had asked them to proceed for now considering the long term issues.

Note: I have mentioning from more than a year that - there are issues with suspension. Is that the one caused the disk to go? not sure as I am just a user.

--
Thanks,
Prasad Bayi
[protected]


Prasad Bayi
9/9/14

to SKIN, ajlouis_tal, naveen_tal, manasa_tal
Thanks much for your response, appreciate any help regarding the same.

Regards,
Prasad Bayi

Sent from my Google Nexus 4.


Prasad Bayi
9/10/14

to SKIN, ajlouis_tal, naveen_tal, manasa_tal
Hello Skoda customer care, i am paying my bill which is too high for a schedule service initiated by me. I am not really happy with such a big amount with no indications/warnings from previous visits. And I do regular checkups too...

appreciate any support regarding the same.

thanks,
Prasad Bayi


Prasad Bayi
9/20/14

to customercare
Hello Skoda, Hope you have not forgotten me???

It is open with no resolution from more than 10 days. Hope you will resolve the same soon...

Thanks,
Prasad Bayi


Prasad Bayi
10/7/14

to customercare
appreciate the response, at least a message with "Get lost" :) is appreciated.

regards,
Prasad Bayi


Prasad Bayi
Attachments11/7/14

to customercare
this is open from 9th Sep & attached the bill for your reference. So, almost 2 months as of today. Is this not shame on Skoda to have such a lazy response system?

this is observed both on email & phone. and also they are not in sync. telephone customer care guys says that - he can't refer email. what kind of system is this?

are we still in 1970's?

regards,
Prasad Bayi

Hello Skoda India,

Yesterday I have given my Skoda Rapid Automatic (KA-01-ML-8603 Black Edition) for service to Vinyaka Skoda Service Station (TC Palya) as it was due 6 months general check-up and some engine sound was coming.

Prem - [protected] is the Service Advisor working there. They have been trying to identify the sound that is coming from the engine since 6th Nov. Today, I recieved call from Prem stating the sound is coming from the Clutch and Fly Wheel and needs to be replaced for 1.5 lacs to rectify the sound? Prem, stated that this is not covered under the warranty and either I need to pay from my pocket or need to claim from insurance.

I did mention in customer notes on the advisory report, that recently the car was driven from normal rain and few puddles of water in which the entire Bangalore city was affected. I also told him there were like other 1000 car's which also passed by the same rains and poodle of water. However, there is some strange sound coming from the car.

My question to Skoda is are you making fragile cars? What happens to the quote of Durability, Strength etc. Why do I have to pay money for rectifying the engine sound in 8 months? I haven't done any physical damage to the Car neither I have driven the car in some floods. I am convinced that the car is extremely fragile and within 8 months of purchase could handle one normal shower and poodle of water?

I personally think the issue has nothing to do with the rains or puddles of water causing the engine sound. Skoda is using this excuse to avoid replacing the part or rectify the sound by using the excuse of the rains and poodle of water?

I am writing this email asking for help to resolve my engine sound without Vinyaka Skoda Service asking for 1.5 lac to rectify your fragile Skoda Rapid car.

I am writing this mail after trying to convince Skoda service centre JIA Auto for the last 4 Years about defective AC in my car WB 06J 3251 Engine no CLN185073 Chassis no TMBBLANA7CG010740. From the day the car was delivered to me I have been visiting Jia Auto with same complain about the AC and every time they check it with the meter and tells me that it is ok. Since every person who sits in my car tells me that it is hot I always have to put on the AC at maximum and it makes so much noise that it becomes an irritation for me. I was told by another Skoda user in the workshop who had also come for servicing that the AC in skoda is bad and he was facing the same problem. I think such a reputed company like Skoda which is known for quality should examine the same and replace the defective AC as I feel that it is defective from day one I purchased it.

I purchased skoda fabia car no TN02AQ9482 in 2011.i regret to inform you that after sales service is extremely poor in gurudev motors, chennai. my car is showing (ABS) indicator. I took the car as per the time given by them. They told me to replace the rear wheel sensor after checking. I agreed but they kept on making me me wait in the name of some meeting for which they called Mr Magesh who was attending my car.. After patiently waiting for 45 min, on enquiring i was told to come back on next Friday as they all are busy in meeting.. When i talked to the service manager Mr Swamy, i was asked to wait again. After some time Mr Anand came only to serve the other customers who came after me and told me to wait for Mr Mgagesh again. Iwent again to manager but in vain. Frustated, i came back without any replacement as nobody was there to attend. KINDLY TAKE MY COMPLAINT SERIOUSLY AND ENSURE THAT CUSTOMER SHOULD BE ATTENDED ONCE THEY GIVE APPOINTMENT. I WILL SUGGEST TO PROVIDE ONE MORE OPTION TO CUSTOMER APART FROM GURUDEV MOTORS SO THAT THESE THINGS DO NOT HAPPEN DUE TO COMPETETION. As for my car i donot know how many more times i will have to go to GURUDEV MOTORS for rectification of this part replcement. I hope that the complaint will be taken seriously. Regards

Dr.Rocha, Greetings from Skoda Auto India! This is to acknowledge the receipt of your concern At the outset we understand your concern and regret for any inconvenience caused to you. We have taken up the matter with the respective dealership for further resolution of your concern at the earliest Please feel free to speak with dealer CRM Ms.Desai Jayanti on [protected] for any assistance required in this matter. In case of any further assistance please feel free to contact our Area Service Manager, Mr. M. Vasudeva on [protected] You may also email him on vasudeva.[protected]@skoda-auto.co.in Assuring our best support at all times. Regards, Monica T Customer Support |[protected] Škoda Auto India Pvt. Ltd [protected]@skoda-auto.co.in | www.skoda-auto.co.in | www.skoda-auto.com ‘This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden’ From: Alan Rocha [mailto:s.alan.[protected]@gmail.com] Sent: Friday, September 11, 2015 11:53 AM To: SKIN R: Aurangabad, Skoda India Customer Care Cc: [protected]@avelar-motors.com Subject: WRONG KEY AND BARREL SENT BY SKODA TO GOA DEALER Dear Sir/Madam This is to inform you that I was called by AVELAR MOTORS your dealer IN GOA today saying that my door barrel and key has come. To our shock we have realized that the SKODA company has sent the wrong barrel and the two keys without remote when I had asked and paid advance of Rs 4500 for one key with remote and the barrel Advance was paid on 28/7/2015 via receipt no AM-G/ . Kindly ENSURE THAT THE RIGHT KEY WITH REMOTE AS WELL AS THE RIGHT BARREL IS SENT IMMEDIATELY as it is causing me a lot of inconvenience best wishes\ Dr Alan Rocha On Tue, Jul 21, 2015 at 1:05 PM, SKIN R: Aurangabad, Skoda India Customer Care wrote: Dr.Alan, Greetings from Skoda Auto!!! Acknowledgement We are in receipt of your below mail and had noted the contents. In order to address the query effectively, Request you to kindly share with us your contact details Please be rest assured that the query will addressed at your entire satisfaction as per Skoda Auto norms. Hope your understanding on the same and assuring our best services at all times. Regards, Monica T Customer Support |[protected] Škoda Auto India Pvt. Ltd

I got a delivery of my car from Senator Skoda Powai in the month of January. However have not received my RC Book till date (23/10/2015). Also they have lost my Aadhar Card which was submitted for registration purpose. I have followed up rigorously with all various people in their organisation. Right from Mr. Vinod salesman to the GM - Anil Sharma who was only apologetic but did nothing. For them it is not their responsibility to ensure we get the RC Book. Also it is not their mistake if their person has lost the Aadhar Card because he has not done it purposely. I have written N number of times to their VP. Mr. Siddhesh Marathe but he is least bothered. BTW their is also a very strong protocol in the company where they don't give out mobile numbers of their seniors and when you call them on landline, they are either unavailable or in a long meeting. Now the salesman and GM have both left and I am only breaking my head against the wall. Pathetic customer service.

I am the owner of Skoda Rapid car bearing registration no- HR51AQ-4144 Engine No- 175074 & Chassis No- 010249. I have a problem in my car i.e timing kit (tensioner) is giving abnormal noise and so, the undersigned approached the dealer M/s Krishna Auto Sales at Chandigarh and the service mechanic applied some lube (Silicon Lube) on the timing belt which reduced the noise to some extent but after 4-5 days the noise reoccurred and not dying down. It appears that the timing kit (tensioner) has jammed but the service advisor of the dealership are not agreed to replace the same under the extended warranty which I have adopted by paying extra money. It may also please be noted that the vehicle is under warranty upto 4 years period and the vehicle has done only 80000 km only. Please you are requested to arrange the replacement of parts under the committed warranty and kindly get back to me as till date i got no response from skoda against my complaint no SPL 87501.

We bought the Skoda Superb Elegance 1.8 TSI AT in 2013.
Unfortunately, the product has not performed well because we have visited the Service Centre almost every month for one problem or the other though we regularly get it serviced from the Authorized Service Centre M/s Jai Auto (A Division of JSB Auto Pvt. Ltd), A-39, Mohan Cooperative Industrial Estate, Mathura Road, Delhi.
Since Dec’2014 the vehicle was regularly visited to the Service Centre for various major breakdowns i.e.; Radiator replacement, Compressor/Evaporator Emission, Air-Conditioner pipe leakage, Transmission, Ignition Switch, Gear Box, Flywheel, Clutch etc.
On 18th August 2015 while going to office the gear box damaged and the car went out of control. We escaped a major accident as the car become nonfunctional. We paid Rs.5000/- as towing charges and had to get the car towed as no-one from the Skoda helpline was available. Later, we got to know that it was a mechatronic unit failure. Your Dealer HOD of Work shop told us you need to leave the vehicle at Garage for replacement and commits us to return the vehicle within 2 weeks. Every time they gave us a new date for delivery of vehicle.
On 12th October 2015 we have received the vehicle after 55 days; on the same day while returning to home we observed wired sound from gear box like breaking and crushing of metallic parts. The oil spills out from the gear box. Again we escaped a major accident as the car become nonfunctional. This time also we paid Rs5000/- as towing charges and had to get the car towed as no-one from the Skoda helpline was available.
Now we are really fed-up from the Skoda India as we have not received any fruitful answer from the Service Centre. In other words, the vehicle was in M/s Jai Auto from last 5 months due to reoccurrence of various breakdowns.
We are very much disappointed about the after sale service and quality of Skoda Auto Pvt. Ltd.
We are looking forward to your reply and a resolution to my problem.