Skoda India Complaints & Reviews

I am dheeraj. kumar. purchased Skoda Rapid on 8/2/2016 on friday from tafe acess j.p. nagar branch. from the day 1 of my purchase i am facing continuous problem on brakes and on ABS. On the first day itself i left my car for service for some braking problem, i went all around to your service station located in Singsandra to get it repaired, after it got repaired on that day evening ABS light started to blink continuously. later on they took my brand new rapid car for service, they took 2 days to get it done, even though i had a lot of work i convinced myself to be patient, even though after a repair it started coming then again they took my car to get it solved n gave my car yesterday night feb 12, today early morning while travelling i am facing the same ABS problem. i already told your employees and showroom manager to replace my car but still they convinced me to keep this car even though there was a problem in it. i dont want your car anymore i am done with it, i cant still get convince with you people.
Replace me a new car or give back my money, i will leave a car at your showroom. They emptied my fuel tank when i gave for service. if this issue is not taken seriously i will move to consumer court. Your company service and procedures are very bad. Before my purchase i thought your company has a good name and fame with best service but i got to know it all fake by m y experince. take this issue seriously and replace me a new car as soon as possible and even pay this month EMI for loan, without using why should i pay. Your company and service people used my car.
your company service is too worst, you are company is their in our country just to make money not to satisfy and accomplish the needs and wants of customer. mainly your employees does not no how to respond to customers, from past two days i am waiting for your reply i didnt get any reply. they just take our complaint to convince us to get back on your way. You people are providing such a bad service to a very new customer, i am worried how u will provide service me latter. you are literally toruring and harrasing me by just making to roam behind your company. my perception was totally wrong thinking that yours is one of the best but its really not. other people please do not buy skoda company car and struggle, i have a very bad experince with this people.

I would like to report the negligence of your service team that has cost us the damage of our Fabia’s cylinder head. We have tried to talk to the service centre but they are not ready to take the responsibility or support us in any way. This has given us a lot of headache so far. Also, there is a high probability that we were sold a defective vehicle as the cylinder head was damaged in three years with only 12000kms runtime, such damage is unheard of.

We have a Skoda Fabia Classic – Petrol 2009 model bought in 2010 February. In March[protected]kms) the service centre told us that there is a cylinder head problem during the servicing along with other regular servicing, we asked to go ahead to fix and took the vehicle post servicing. In May[protected]kms) when we took the vehicle for servicing they mentioned that the cylinder head was beyond repair and had to be replaced. The last time we serviced they did not fix the problem and now the vehicle is damaged, they did not tell us anything about that and did not give the information. The replacement would now cost us more than a lakh and this is due to the negligence of the service team. We would like to report this and request you to kindly give us a solution and help replace this.

We made a choice to buy Skoda Fabia because of the brand value and service, we had also recommend few of our friends to buy the vehicle. Now, we are disappointed and depressed due to this issue.

As of now the vehicle is not moving and has to be towed! We are looking forward to your response and the speedy replacement of the vehicle or engine/cylinder.

Vehicle details:
Vehicle: Skoda Fabia Classic
Registration: AP29 AK 8574
Fuel: Petrol
Year Make: 2009
Vehicle purchased: 16th February 2010
Location: Mahavir Motors, Secunderabad
Engine number: CEV007132
Chassis number: TMDAHM5J59G013885
Kilometers covered: 16000

Thank you,
Franko David

I have made full payment of my skoda Rapid to Channel Motors, Haldwani.
I was assured that i will get the car on 18 jan 2016.
Which was postponed to 28 Jan 2016 and now to 2Feb.
I am very disappointed with the team of Channel motors.

They dont revert and there is no communication from the company or the dealer.

Sir ji mene gadi khridi thi 2014 m per mata ne kha tha ki gadi forien ki honi chaiye per meri gadi ka fuel pump kharab ho gya h mene company m 5 jan. 2015 ko buke kiya tha per service center wale kh rhe h ki fuel pump india m nhi h. per ap aise company ko kaise permit dete ho jinke parts india m nhi h

My Skoda Octavia, chassis no: TMBBJJNE1EA007654, which has barely run 15000 kms. is now with Autobahn - Jogeshwari, for service. Both the battery and clutch needs replacement. They have provided me with an estimate of approx. Rs.40, 000.00 Failure of battery and clutch within a span of 14 months/ 15000 kms. indicates the material used is inferior. Besides, the attitude of Autobahn is deplorable. They keep on calling me, to authorise them to open the clutch assembly. This is not one would expect buying an expensive car. Any assistance in resolving this matter will be appreciated. Thanks, Ramakrishnan M.K. RS& (India) Electronics Pvt. Ltd Kailashpati Building, 2nd floor, Plot # 10-A, Veera Desai Road, Andheri West, Mumbai - 400 053 Tel. +[protected]

It's not a complain . I just wanted to know that whether mount of Skoda rapid come under warranty or not. Please answer my query as early as possible and also contact no whom can I talk to. My number- [protected]

My car is at jia auto workshop Kolkata . The service advisor is not contacting me for any details of my car so I have to call him . Today on the 8th of Jan he was supposed to call me but he didn't. Last I had called him on the 5 th of Jan and he told he will call me on the 8th surely. Please look I the matter. I don't like people who doesn't respond on the said time.

There has been no response to my previous complaint made in DEC, 15. i do not understand why there is no reply from the company neither the dealer. I still feel strong action should be taken against the company for such faulty part put in the car which gave away just after 19681 km . This took hefty amount of Rs 43000 just after one year of purchase.

I am highly disappointed with the pathetic behaviour of skoda kurla worship in mumbai wherein since 16th dec 2015 my car is in workshop for my steering lock basic service and wheel logo work.service advisor nitin first took two weeks to give estimate then he told 25k will be amount I gave go ahead yesterday he called that I should collect car but to my surprise wheel logo work was not done and when I asked steering lock status he said oh I will check then he reverted that it will take more than fifty days for the part but I should pay advance and I should take car now and should get it repaired later today I sent my driver to collect car kiran nitin supervisor said sorry car can't be open since key not working so post 16 days I am flg cheated no car and thirty k is estimate this is really shocking very slack attitude casual approach. Due this I will never recommend skod ato anyone in the past also after sales at sewri has been pathetic only money they snatch no ethics and accountability

Hi, I towed my car to M/s Vinayaka Cars Service station, K.R. Puram, Bangalore on 30/12/2015 at 9.00 in the morning. Till now the service advisor Mr Yoganath has not touch the car. I still don't know what is the fault. Such a poor management and approach to break down cars. Very poor after sale service. I am planning to lodge complaint with Consumer court and want get rid of the car for very poor after sales service.

Dear Sir I am writing this mail as my last hope, I am getting no answer from anybody regarding the issue and that make me to write a mail directly to you, I want your support, I owned a Skoda Laura( registration no as HR 35G 9239) and in month of May I had found some problem of clutch paddle down and accordingly I had sent my vehicle at service center Saga Skoda on[protected], after servicing and bleeding but without replacement of master and slave cylinder my vehicle had delivered to me on[protected] and at that time as per service centre Saga Skoda documents there was no problem is found in my vehicle, everything is ok here it is also important to tell you that even myself is not feeling any problem except clutch paddle down, before it had sent to service centre Saga Skoda. Again it is worth mentioning here that during this visit Saga Skoda had issued me invoices with false Caution statements that may be later can create problems with warranties and after my objection on same corrected invoices had again issued to me. After within a small period of time again I had found same problem of clutch paddle down and this time problem is such that, my vehicle is gone in non drivable condition and stuck in front of my house, again I had called at your service center Saga Skoda on[protected] f and as per their executive’s comment some part Master cylinder and Slave cylinder is not lying with service centre and unable to repair vehicle at same time, after that their executive had called me on[protected] to sent my vehicle at their service centre, on[protected] I had sent my vehicle by means of towing to your service centre. After very hard struggle of 3 days with your service adviser Mr Kanhaiya, he had delivered my vehicle with comments that your clutch o/h work is required and he had written a statement in my invoice that clutch o/h work need but customer refused for this work, again at that time I had refused to sign any document given by service centre due to these comments of service adviser because, when my vehicle had sent to service station on[protected] I myself had not observed any problem except clutch paddle down and your team had not observed any problem at the time of delivery, how come in a very short period my clutch had gone in such a bad condition that it is requiring replacement, it can only be happen due to your service team’s improper work in visit on[protected], as your service centre had just done the bleeding work and due to that in that short period my clutch had performed in bad technical conditions, arises due to non replacement of Master cylinder, again your service Manager Mr Rajesh Pandey had confirmed me that in next visit he will resolve this matter and accordingly I had signed the document given by service centre keeping in mind that next time matter of clutch will be resolved. After that my paid service was also due, I had sent my vehicle only for paid servicing to service station by paid pick up and drop facility on[protected] and at that time I had requested to do my clutch replacement as committed in last visit. Your service adviser Mr Kanhaiya had called me on[protected] to come and discuss matter of clutch replacement with service manager Mr Rajesh Pandey, on next day I had went to service station but as committed Mr Rajesh was not there and matter was discussed with Ms Kanika and Mr Kanhaiya, she had confirmed me to take necessary steps and told me that looking to conditions your clutch will be replaced by company. Again on[protected] Mr Kanhaiya had called me that your paid servicing had finished except your clutch replacement and you can collect your vehicle on[protected], in between[protected] to[protected] I had called several times Mr Kanhaiya and repeatedly receive same answer that matter is still pending at Skoda India and we are pursuing this with them. I had visited your services station on[protected], but my vehicle was not ready for delivery even confirmed by Mr Kanhaiya and again I had discussed whole matter with Mr Rajesh Pandey and Mr Kanhaiya and they had told me that they are pursuing this matter and again they will put this matter in front of higher level of Skoda company with some more details, as somebody from Skoda family is giving me assurance I had left the vehicle t service station even I am going through huge business losses due to non availability of vehicle. Again I had called Mr Kanhaiya on[protected] and further visited service station on[protected] but he is unable to answer anything on matter of clutch replacement saying that it is still pending on part of Skoda India and he had also said that we had opened your clutch box and gear box and all information regarding the same has been sent to Skoda India, at that time I had also warned him saying that since my vehicle had sent only for paid service why you had opened my clutch box but he had assured me that clutch replacement work will be done by company . He had also told me that your vehicle’s only clutch is required to replace, fly wheel is ok. On the same day I had raised a complaint to Skoda India helpline nos but nothing had happened till today except a mail received from Skoda India and on[protected] I had called Mr Subir singh in morning to discuss the matter but before listening the whole matter he had discommend my call by saying, he is driving vehicle, will call me later, one hour later Mr Shivdeep Sandhu had called me to discuss the matter and during communication he had refused to give any kind of clutch replacement saying that it will not be given by company, I had requested several times that your team had assured me, but he is not agree to listen anything and he had invited me to service station to discuss and finalize on the same, I had visited service station on same day at 3.30 pm and at that time Mr sandhu had told me that company will not change your clutch in any case again I had told him that ok you will change my clutch I will pay for the same but he had told me that we will change both clutch and fly wheel and you have to pay INR 65000 for same, I requested him many times that Mr Kanhaiya had confirmed me on last visit that only your clutch is require replacement and fly wheel is ok, but he had refused to listen anything, than I had told him that give me my vehicle without any work of clutch, again he had said, you have to pay additional INR 5000 apart from paid service charges on part of labour for clutch box work, I had requested him saying that my vehicle had only sent for paid service and after that your servicing team had done all these operations on my vehicle without my permission, still charging of these amounts is not fair but he had refused to listen anything. Mr Sandhu had also sent me a mail on same day saying that clutch o/h work to be paid by me not by them again in reply I had sent a request mail for further consideration but that mail is still not replied from Mr Sandhu. Again on[protected] I had called Mr Subir Singh to discuss on the matter but he had refused to discuss saying that nothing can be done at his level, you have to proceed as per Service centre Saga Skoda guidance and left me on the mercy of Saga Skoda On the[protected] I had called Mr. Sanjay Maheshwari owner of Saga Skoda and there on further communications happened with him on 15, 16 and[protected], he had regularly confirmed me that he is trying at higher level of Skoda India to resolve my matter of clutch replacement and if nothing would happened at Skoda India he himself will see in this at dealer level, but nothing had confirmed from his side and on[protected] and[protected] he had not picked my call even calling ten times a day. Finally I had left with no option as all levels of SKODA are unable to resolve my matter and service centre had opened my clutch and gear box without my permission and imposed several charges for works which are never confirmed by me, I had contacted my Lawyer and he had suggested me to get the vehicle repaired under protest so that further we can take the necessary action. On[protected] I had called Mr Sandhu to repair my vehicle and also mailed regarding the same saying that I will pay for this work under protest and in this regard all my rights will be reserved for further action, again telephonically he had said that this part of vehicle is not laying with them and it will come on[protected] and your vehicle will be deliver on[protected] but when it come to mail they had given date for delivery as[protected] and even confirmed by them whem I had reached the service centre vehicle and invoice was not ready and it had taken 3 to 4 hours. When my vehicle had sent for paid service I had kept a budget of Rs 10000 for this work but finally Saga Skoda team had escalated it to Rs 75000 by their unfair practice of doing the work and due to sudden requirement of funds it had forced me to avail a loan from HDFC bank. Now after a long and horrible experience of 25 days I want to ask some questions: 1. Since Saga Skoda had deliver my vehicle on[protected] with everything is ok condition, why same problem had arrived in very short span of time and my clutch had also gone in bad condition due to that? 2. Why can’t it means that my vehicle was taken care by un professional un trained technical advisers and un trained technical labors, that become reason for loss in my vehicle? 3. Why I have to do hard struggle for 3 days with service adviser for repair of my vehicle during my visit on[protected]? 4. Since Saga Skoda service manager had confirmed me to resolve the matter in next visit, why he had not taken care of his words? 5. Since I had opted for paid pick up and drop facility, why your service centre team had called me 5 times at your service station which is 14 km from my house and 22 km from my office? 6. Skoda team had taken 15 days to confirm on a replacement of a part, is it the required time duration for such task? 7. Service centre team had opened my clutch box without my permission. Is that the ethics of Skoda with their customers? And even after things had not stopped at that this, Senior service manager had imposed labor charges for such work. 8. Skoda India service manager Mr Subir Singh was helpless on whole matter and moreover he is least bothered about customer complaints, leaving coustomers on the mercy of Service center team. 9. Saga Skoda service adviser Mr Kanhaiya told me that your flywheel is ok and one day latter senior service manager Mr Sandhu had told me that your flywheel is also require replacement, Is that mean your service adviser is a non compatible employee who is serving to customers of Skoda? 10. Customer’s money is not having any value, irrespective of anything required, they will charged with any thing as decided by Service centers. 11. Owner of Saga Skoda Mr Sanjay had assured me to assist in this matter and after that he had not picked my phone for regular two days. Is that the kind of behavior of Skoda Partners with their customers? 12. Even after confirmation on[protected] Service centre had taken 7 days to do the same work, in today’s modern era when we are talking of delivery on same day, Skoda logistics had taken 6 days to shift one small part from one city to another city. 13. Saga skoda had charged a huge amount INR 75000 and still my vehicle is not ready at service station and my 4 hours had wasted just to wait for vehicle. 14. Customers of Skoda buy their vehicles only due to their quality and services and we had served with this quality of horrible service. 15. And this is not the first time I am feeling this problem every time I had visited service centre there is something which is not proper and require argument with service centre team. 16. I know few people who are also having same kind of experiences and after service during telephonic survey they had raised their complaints but no complaint had addressed by anyone. If you want I will mail you all documents regarding the same and kindly reply my above questions and considering the facts issue instructions to Saga Skoda for reimbursement of paid amounts for clutch o/h work. Waiting for a positive reply. Thanks Rahul [protected]

Manufacturer of Vehicles under the name and style “SKODA Auto India Pvt. Ltd”, while the Dealeris the authorized Dealer of the Company, as well as after sales and service provider, having authorized Service Station of the Company. AND The Complainant states and submits that the Complainant had purchased a Car from the Opponent Nos.1 and 2, known as “SKODA SUPERB” in the month of May 2009, accordingly after completing the sale and purchase formalities the said Car was registered with Regional Transport Authority Office, Pimpri-Chinchwad, Pune vide its registration No. MH-14BV-1100. It is pertinent to note here that previously also the Complainant had purchased earlier one ‘SKODA OCTAVIA’ AND It is submitted that, the said Vehicle i.e. ‘SKODA Superb’ bearing Registration No. MH-14 BV- 1100 was given for servicing to the Dealer in the month of January, 2013 for regular paid service, during the servicing work, the Vehicle met with a minor accident at the hands of one of the Staffers of the Dealer. After the said accident, the servicing work was done to the said Vehicle by the Dealer and was then handed over to the Complainant. After receiving the said Vehicle from the Dealer in the month of January, 2013 the Complainant noticed that the Vehicle was suddenly dropping the speed/pick up, during the running. The said problem was noticed by the Complainant on some times on highway during the regular travel of the Complainant, which was very serious. It will be pertinent to note here that till that time the said Vehicle had run only total distance of even less than 2000 kms. after servicing and started giving trouble of dropping the speed/pick up. As the problem was very much serious and vital, the said Vehicle was sent back by the Complainant to the Dealer for doing necessary repairs and to remove the said defects/problems of the Vehicle. The Dealer again delivered the said Vehicle to the Complainant informing the Complainant that now the Vehicle has been duly repaired for the said problem and assured the Complainant that the problem shall not persists any more. Despite the said assurances given by the Dealer, only within 8 (Eight) days the same problem persist and the Vehicle again started dropping the speed/pick up and the Complainant noticed and realized that the Vehicle has not been repaired thoroughly and properly in spite of specific instructions to the Dealer, which was absolutely not proper and justifiable. AND the Complainant states and submits that on 10.09.2013 again the said Vehicle started giving the same trouble repeatedly to the Complainant and hence the Vehicle was again sent to the Dealer for repairs of the same problem. On 11.11.2013, the said Vehicle was returned to the Complainant by the Dealer and raised a bill of Rs.13, 251/-only (Rupees Thirteen Thousand Two Hundred and Fifty One Only) as the cost of repairs. The said amount has been paid by the Complainant, and the Complainant was rest assured that now the Vehicle is absolutely having no any such problem/trouble/ defect and the problem of dropping the speed/pick up has been removed/rectified. However, despite the repeated repairs and despite the repeated assurances given by the Dealer, the Complainant realized and noticed that the said problem has not been properly rectified and again within 4 (Four) days i.e. on 15.11.2013 the said Vehicle started giving the same trouble again and again to the Complainant. AND the Complainant states and submits that on 15.11.2013 the said Vehicle has been given to the Dealer again for the same problem and the Dealer was requested by the Complainant to remove the said defect immediately. As a matter of fact and record that time the said Vehicle had not run even for more than 1000 kms. after the previous paid service as mentioned hereinabove, while surprisingly when the Complainant handed the Vehicle to the Dealer, the said vehicle has been run by the Dealer for more than 10000 Kms. for various test drives. Despite that, the problem was neither detected nor was it solved/rectified by the Dealer. Again on complaining about the same problem to the Dealer on 15.11.2013 the Dealer again assured to the Complainant that, Dealer shall do the needful and shall make every endeavour to repair the said Vehicle and also assured the Complainant that the said problem shall not persist any more. AND the Complainant states and submits that to the utter shock and surprise of the Complainant on 18.01.2014, the Complainant received one email from the representative of Dealer namely Mr. Jitendra Mali, in which it was mentioned by Dealer that the Vehicle has break down because of the wrong ATF Oil and its wrong quantity put in January, 2013. Further, Mr. Jitendra Mali, the representative of Dealer assured the Complainant that the Vehicle shall be repaired thoroughly and that too also without charging a single farthing to the Complainant. He also further conveyed that the said Vehicle also requires replacement of Gear box totally and also further informed the Complainant that expenses of the same shall be borne by either Dealer or by the Company and also further assured that Complainant shall not be billed for the same. Accordingly, the Complainant spoken telephonically with Mr. Jitendra Mali and given his consent to Mr. Jitendra Mali to do the needful in this regard and also informed Mr. Jitendra Mali to do the needful as early as possible but in sufficient time so that the Vehicle is repaired finally but thoroughly without any further problem/defects. The Complainant states and submits here that, it is pertinent to note that since 15.11.2013 the said Vehicle of the Complainant namely; SKODA SUPERB, bearing registration No. MH-14 BV-1100, has been lying with the Dealer, till today and the Dealer has neither repaired the said Vehicle nor delivered the same to the Complainant, till the date for the reasons best known to the Dealer, which is absolutely illegal not proper and not at all justifiable. The Complainant had to suffer tremendous inconvenience and mental agony due to this deficient service and unfair trade practice of Dealer in general and the Opponents in particular. As the Dealer is an agent and also an authorized service provider as well as authorized Service Station Holder of the Company, the Opponents, jointly and severally are liable and responsible for causing deficiency in service to the Complainant as well as also for indulging into unfair trade practice as contemplated under the Consumer Protection Act, 1986 which cannot be and ought not to be allowed.AND the Complainant has reminded and requested the Dealer many times since 15.11.2013 to repair the said Vehicle properly and thoroughly and hand over the same to the Complainant immediately but the Dealer in general and the Opponents in particular have failed and neglected to do so till today and the said Vehicle of the Complainant is still lying with the Dealer for no such legal and valid reason whatsoever and howsoever. It will be pertinent to note that the Dealer has stopped the entire communication in this regard and has not informed anything to the Complainant either in writing or by email which is absolutely absurd and illegal. It is made clear by the Complainant here that except the said email of the authorized representative of Dealer - Mr. Jitendra Mali dated 18.01.2014; there is absolutely no any communication from the Dealer or by the Company in this regard. AND as per the knowledge and information of the Complainant, which the Complainant believes to be true and correct that, neither any Technician nor any Engineer of the Opponent Nos.1 and 2 are able to find out the actual problem/S with the Vehicle of the Complainant and therefore the said defect has not been or could not have been solved/removed by the Opponent Nos.1 and 2 till the date. Therefore, now the Complainant suspects that, the said Vehicle purchased by the Complainant from the Company was having manufacturing problem/defect which was erupted that time and therefore the same could not have been solved/ rectified by the Opponent Nos. 1 and 2 till date. The complainant further submits and states that since 15. 11. 2013 i.e. for more than one year and two months, the said Vehicle of the Complainant is lying with the Dealer for proper detection of the exact problem and for repairs of the same. Thus the Opponent Nos. 1 and 2, jointly and severally, totally and absolutely failed to do the needful in this regard and have also failed totally to communicate anything in this regard to the Complainant to do the needful in this regard till date and therefore there is strong belief of the Complainant that the said problem was either manufacturing defect or has been occurred after the said servicing done in the month of January, 2013 and that is why the Opponents are unable to detect the exact problem. AND the Complainant states and submits that till the date on which the Vehicle was last given to the Dealer i.e. till 15. 11. 2013 the Complainant has incurred a total cost on repairing to the said Vehicle is Rs.1, 09, 944/- only (Rupees One Lakh Nine Thousand Nine Hundred Forty Four Only). In addition to the said repair cost, the Complainant has suffered a tremendous mental pain and agony due to the deficient service rendered by the Opponents, jointly and severally, to the Complainant for which the Opponents are jointly and severally liable and responsible. Finally, on 30.06.2014 the Complainant issued a legal notice to the Opponents through his Advocate and called upon the Opponents to carry out the necessary repairs, replacement in the said Vehicle within 8 (Eight) days from the receipt of the said notice or to pay amount of price, cost, damages, compensation as mentioned in the said notice, in detail. Despite the receipt of the said notice, the Opponents have not even reverted back to the Complainant till the date in any manner. The Opponents have not repaired the said Vehicle and have also failed to comply with the alternative demand of the Complainant, as mentioned in the above mentioned legal notice dated 30.06.2014 and therefore now the Complainant is left with no other option but to knock the doors of this Hon’ble Commission for the redressal of his grievances as against the Opponents. The Complainant further states and submits that, as there is absolutely no communication from the Opponents in this regard till date, the problem in the said Vehicle is not repairable or there is every possibility that the said problem was a manufacturing defect which, suddenly erupted after the servicing done by the Dealer in the month of January 2013 and therefore the Opponents are not even responding to the legal notice of the Complainant and therefore now the Opponents jointly and severally are required to be directed to refund the entire amount of the said Vehicle, cost of the repairs, damages, compensation along with heavy interest to the Complainant.

I Venkataramaiah brought Audi A6 car on 25th Feb 2015. I found defects which were reflected in the dash board signals and immediately customer care center Hyderabad. They advise me to contact Chennai customer care center. They immediately send a vehicle through which they lifted and carry the car to chennai ambattur customer center. This defect was noticed when vehicle mileage was only 1394 kms. A replaced steering which costs Rs 1, 77, 556 besides several nuts and bolts. They have to change the battery also and the invoice figures shown is Rs 2, 05, 054 but the same was not charged against me but however when the mileage was even less than 2000 kms there are several manufacturing defects noticed from the displayed boards. For the last about 2 months vehicle was not used and if started the vehicle is showing several RED/Negative signals. Hence we are requested to replace the vehicle without further lapse of time Since I have no other vehicle except the above vehicle which is unfit for use failing which I will be driven to necessity of approaching state consumers forum of AP of which please avoid. AUDI A6 2.0 TDI BSIV MODEL : 4G2MTH EM|NGINE CAPACITY 1968CC TYPE: SEDAN CHASIS NO: WAUZJE4G8FY000294 ENGINE NO: CMG023399 Regards, Venkataramaih +91 [protected]

My Skoda rapid has covered only 15K km, engine has brake down. CAR has been given for servicing but from last 10 days issue is lying with Skoda service center, no proper information. They are not able to say why failure has happened and how and when they will repair. Vehicle Number - HR26CE8697 Mobile No. - [protected]

Skoda rapid ... warranty period car ... rapid ... standing for last 20 days ... at virraj skoda pune at baner... with out any solution of problem of injunctor or any other ... every concerned person just saying that ... we cant do without approval ... vehicle no .. MH.11. AW .8879

I, Suresh, am hailing from Chennai. I own a Skoda Octavia Reg. No.TN 01 AB 5000. Last November 6th I had taken my car to gurudev motors (Arumbakkam Br.) for some specific jobs to be attended.They made it a half day affair by saying that they had to check upon the availability of the specified spares & give an appointment. Well, i recieved an appoinment on 12th..saying that the required spares are ready ..i took the vehicle there that day itself and those people there promised me to give a quotation the very next day..After that episode there was absolutely no response from them so I started calling them for updates ..which they said that they are inspecting the car and that a detailed quotation will reach me in say 24hrs., Even after a week since i did not get even a SINGLE CALL ...i once again called them up and compelled for the delivery of my car...to which they send me a quotation through mail on 20th...for which i approved to the jobs i specifically needed immediately on that day itself...(you should note a point here that while they took my car on 12th and put up a jobcard that day..they had promised me a delivery on 16th)They again promised me a delivery on 23rd..
On 23rd till evening there was no response from their side..so I started making frequent calls to them..regarding the position of the car..each and every day I called these wretched people said 24th..25th..26th...and so on till they said finally on 28th saturday that my car is ready for delivery that evening...When I went there the bill amount was half of what had been promised to me...which means half of the jobs which was to be done was not even attended..When i enquired about this to the Asst.Mgr., ..he retaliated as though he was dumb and deaf..this itself angered me to the core..that there was no point in me waiting for half a month with half jobs unattended...I was totally upset at this..and at this juncture.. after paying the bill...they introduced me to a rather dusty..unkept and filthy car..promising me that it is mine..and i confirmed it with the help of my No. plates..the next humour was that my car was in the idling state when i was taken to it..i asked them for an explanation..to which those mongrels said that the bettery charge was down and that they had jump-started my car...I was flabberghasted and fuming...I got into my car ..put on my head lights...nothing was working..i tried reversing my car ..put the reverse gear..but behold..i couldnt move my gear at all and take a note..they had changed my gear selector assembly..wonder for what??? by this time there was a heavy smell of diesel around..and when i came outside to check what the matter was...I was stunned to see diesel leaking in a continuous manner...By this time i was fretting and fuming with anger!!! when I bundled up the wee little patience i had and asked them as to why this diesel leak.. they said FIP problem (Fuel Injection Problem)...See...thats the limit...my car DID NOT have any such problem while i brought it to this gurudev motors..and note this that the quotation that they send too had nothing specified about this...after having my car for nearly 15days ...no response!! and after umpteen times of me calling them...they finally came up with such drastic work!!
so i just paid the bill..said to them to attend to the jobs which they had neglected...and to deliver my car AS I HAD GIVEN IT TO THEM..to which they cooly nodded.. I left in despair!! Even that day the Asst. Mgr., said that he would respond to me on the following monday about the position of my car...Again NO RESPONSE!! So by monday evening...I again started my calling procedures...This went on till the 5th of december...On 5th evening one Mr.Magesh (advisor) informed to me WHEN I CALLED HIM...that the problem is NOT FIP...but the diesel fuel filter...that its getting choked and so needed replacement...and that the leak would be rectified if changed...I gave the job GO immediately and these people promised me a once-again delivery on monday.
On monday evening i went in person to take delivery. the first person whom i met was the so-called Asst. Mgr...(mark my words sir/mam whoever is reading this..this asst.mgr., is all-out to spoil your brands name..and the Mgr...He is never fit to be one!!) and he asked me whether my car was ready or so?? the most funny situation i had been in my last 40yrs on this planet!! he then informed me that magesh was waiting for an approval from my side to change the fuel filter...back to pavilion!! they again said that they would inform me yet another delivery date...to which i got angry and again returned back home without my car...Again there was no response from those rascals side... so when i called them they informed me that 9th is the so-called NEW DELIVERY DATE. When I went there for delivery by evening ...once again these people came up with BRAND NEW EXCUSES saying that ther are wiring faults!! I am DEAD SURE by now whoever it is who is showing such good patience in reading my plight...you yourself would have got FED UP of my saga story..then plzzz kindly think of my real situation..anyway thank you and plzz kindly read on..its coming to an END!!(by all means)
they again promised me a delivery the very next day... this time to my surprise THEY CALLED ME and informed that my car is ready for delivery...along with my total bill amount...Since i was out-of-station that day i assured them that i will take the car on 12th.
again on 12th when i went in there for delivery...i asked them i wanted to see my car to which that not-fit-for Asst. Mgr again asked me that insane question..whether my car is ready eh????I said magesh had informed me that my car is ready ...and thats why i had come there...then they took me to see my car... i could see from far that somebody was cleaning my car...and that process took nearly 20mins to have a closer view of my car...I STARTED MY CAR AND BEHOLD ..THIS TIME DIESEL WAS POURING OUT WITH GUSHING FLOW!! AND THOSE RASCALS HAD NOTHING TO EXPLAIN TO ME... i started shouting at the so-called Asst.mgr., to which he did not even budge...And the mgr...was peacefully sitting in his cabin..even though he could hear to all the commotions below...
i left the place saying to them to deliver my car to my address...how will i take a car when the diesel is gushing out????what if it catches fire????? are you people there for service of skoda cars or vincent parkers????
i myself am the proprietor o[censored]niversal car service centres with 4 branches in and around chennai..., the only mistake i did to my skoda car was leave it into gurudevs hands thinking that it would be attended to with genuine spares...as its genuine spares are not easily available in the market and to make the situation worse you people dont have counter sales too...and you people believe gurudev motors does a good job???????? mark my words 25 yrs into this profession...i have more remuneration and standing than these idiotic GURUDEV people!! well these apart ... i know what has happened to my car...its pure cheating and forging these gurudev people are doing out here...they have taken my pump and fitted it on some other car...i dont believe these people...and they have guts!! you know why?? because all three service centres in chennai...is under a single owner?!???! will any branded company do that??? i cant believe it!! its ridiculous!!and pathetic too!!!
see if you skoda company people want a permanent stand in this thriving car market...you ought to cancel this sickening deal with this gurudev service centres...the whole chennai skoda owners are gushing out with anger over these people...the proof is the no. of complaints you have received in your complaint cell!!
anyway i have decided to quit using skoda and will see to that i refrain everyone from doing so...because its not only the quality that matters as far as car is concerned...the after service is the lifeline for any branded car for that matter !!
i am not sure whether i'll receive my car.. as promised by them by tomm with that PUMP LEAKAGE FAULT ...meanwhile plzzzzz take the necessary action immediately...failing which you people will JUST lose a DIE HARD FAN of SKODA!!

thank you for your wonderful patience!!
Mrs.K.Suresh Kumar
Mb:[protected]..
am expecting a call from you at the earnest!!

Skoda India is highly unreliable and worst auto MNC in India. It is highly recommended to avoid purchasing products of Skoda India, which is a failure in India with respect to its services and customer satisfaction. There are several incidences of bad customer experiences in India and I am providing information for one of them. We had purchased Skoda Rapid in 2012 from Himachal Pradesh. They had a new dealership in Himachal and the initial behavior and services were reasonable. In May 2015, we were travelling from Nasik to Mumbai when suddenly steering of the vehicle became hard and restricted the movement of vehicle leading to an accident and major damage to the car. This was the time when real face of Skoda India came to light. Road Side Assistance is a service provided by Skoda by taking advance payment through their dealer. As RSA numbers were not reachable, we called up a service center in Mumbai. To my surprise, it was informed that the vehicle is not enrolled for the RSA program. Though, I had renewed RSA in 2014 for two years by making payment to Dev Bhoomi Motors, Mandi, H.P., they had not renewed it. Somehow I managed to get the services of Towing and taxi for the family. It appears that the dealers are just charging the money for RSA and when needed, the services are simply not available. Car was towed down to JMD Motors, Bhandup, Mumbai on the day of accident for necessary repairs. It was a surprise to notice that there were no warning indicators for steering failure and further vehicle was serviced just one month back. We had filed a complaint regarding the failure of the steering within 15 days of accident and had personally talked to service advisor in this regard. It was assured that the Vehicle will be duly inspected for this failure and necessary reports will be shared with the consent of Skoda India. Vehicle was retained by JMD Mumbai for 3 months in the name of repairs. Initially I was told that every thing is fine with the car and it will be repaired with due process of insurance claim. I was insisting for the technical analysis and several mails sent to Skoda customer care were simply ignored. Several mails were sent to Vikram.[protected]@skoda-auto.co.in, and ryan.[protected]@skoda-auto.co.in. Shri Ryan of Skoda was probably least bothered and when tried taking to him, I was told to send reminders to Shri Vikram Swaroop, which ultimately were never replied. It was clear that the company officials were intentionally delaying the matter. After 3 months, I was told that vehicle’s engine has a crack and hence it will lead to total loss situation. Vehicle was with service center for 3 months and they were simply not able to detect the engine’s failure or it was probably an intentional act to avoid disclosure of technical fault. Further, I was also charged for the parking charges before the release of damaged vehicle. For the past few months I had sent several mails to senior officials of Skoda India, but was never replied back. I was finally told that since the vehicle was not in the best physical state wherein it became necessary to conduct a Technical inspection of the vehicle for verification of issues to be the probable cause of its accident. Hence, the hardening of Steering could not be established and verified to be the reason for the Car’s accident. The above was after commitment of workshop persons to provide details of technical analysis. Above is a clear case of company selling defective products and risking the life of its customers in India.

I bought a Skoda superb MH01BY0744 in Jan 2015. Since August the car is giving trouble. All the malfunction lights on the dash board light up and the car starts giving jerks while running. Have sent the car thrice and each time was told that Traction Sensors are faulty and that they have been replaced. The problems comes back after 1-2 weeks of running. There is something majorly wrong and the company is not being truthful about which part needs to be replaced.

Booked Skoda Rapid elegance plus 1.5 diesel on 4 October with Senator Motors, Goregaon West. On request of dealer, paid entire 13L on OCT 27, 2015. Delivery was expected by Nov 4. No car received. Finally cancelled booking on 13 nov 2015 as dealer said showroom is closing ... Continuous follow-up. False promises from dealership to return money. Now even after almost 15 days, no money received. Noone responding to our mails. my Contact no : [protected]

Booked Skoda Octavia Ambition 1.4 Petrol on 7 July with Senator Motors, Chandivali. On request of dealer, paid entire 19.34L on Aug 27, 2015. Delivery was expected by Sept 10. No car received. Finally cancelled booking on October 8, 2015. Continuous follow-up. False promises from dealership to return money. Now even after almost 2 months, no money received. Noone responding to our mails. Skoda on facebook giving standard response that they are "investigating" for last 3 weeks, without even calling up to find out what the problem is or citing any timeline.