Skoda India Complaints & Reviews

my skoda yeti regn no. tn45d7315 was bought in oct 2013. has done 10000 kms no complaints, serviced twice as per company(Gurudev motors} third free service due at 15000 or one yr had developed burning smell from engine compartment detected and sent to guindy workshop chennai for rectification of problem.was initially dismissed but on insisting on a written certification was examined thoroughly by service team and reportedly contacted manufacturers messrs skoda auto india who advised replacement of clutch at customers cost. am extremely upset with the casual approach to a serious and expensive problem and attempt by service team to blame the customer for the problem, for example was told by engineers about clutch riding and how such sensitive machinery can be mishandled. whom are you making these machines for and where is the question of misuse? Is it too much to expect to be given a trouble free vehicle without putting customers thru a lot o[censored]nnecessary agony . am still waiting for a reply from skoda. I cant help adding that if such a thing had happenened in Germany the whole batch of cars would have been recalled for inspection. The day the incident happened I was driving in a crowded suburb of Chennai Mylapore and was stopped by passerby who asked us to stop the vehicle shut off the engine and get off because of the burning smell. But one member of your service teams is happily telling me that there is no fire hazard. Expecting a prompt reply and remedy to a distressing problem.Thank You. Ravindran

I would like to get your attention on my below request. I am facing alignment problem since i bought the car. I have taken my car to the service center so many time ( which is quite far from my home), everytime they could not get it rectify properly. It feels so bad taking a SKODA RAPID and still facing a problem. As it is a alignment problem you people must be knowing how bad it can lead to. I wonder you people are not chasing this request seriously and not getting any follow up on this. I expect much from such a big brand SKODA. When i bought this car didnt know that big names sometimes come with so bad experience. Please consider my request urgently and i can not put my car again and again on hold for such rectification and since the problem is inevitable and persisting since long, please come up with a greater solution. I dont want to put this concern on high command as I am expecting this to be solved now. Please this is my last mail, rest I would have to go with other means. I have reported this so many times to you people and at service center, but all in vain.Hope this problem will get resolved and I being a customer cant afford taking my car again and again to service center and bear expenses and I have this car for my daily use so cant even think of keeping my car on hold for service so many times. Regards, Puneet Jain[protected]Jaipur

Below is the email sent to Skoda Customer Care and after ensuring the prob is fixed i am facing same prob again: "My name is Nilesh Varma. I purchased my Skoda Rapid (Reg. No MH:14 DT-2376) in Jan 2013. After few days only I started facing a technical problem where a Yellow Coil Light start blinking continuously and at that point the car doesn’t accelerate. There is no speed to the car. This problem was reported during my first...

I am having SKODA LAURA car with me. due to some noise and A.c problem i send my car to SKODA service station name " satman automobile new delhi" on date: 11-march-2014.

On 10th april i got my after paying Rs.1, 03, 000 to skoda service station.

On 11 april 2014 (very 1st day) car stuck on road. and car send back to skoda again


till now problem is not solved, i got the car last night and still problem is same in the.

its almost 4 months car is with skoda, due to office issue and purpose for which car was purchase is failed.

" I PURCHASED NEW CAR IN THE PERIOD OF 4 MONTHS WHEN THE ACTUAL CAR WAS NOT WITH ME"

I mailed to skoda head also including Mr. sudhir rao, but that person didnt take any action.


i dont where should i go now.

My car detail is: DL 1CM 1532

i want my money back from skoda for the mental harassment and also compensation for Four months " the period when car is with skoda"


Regards

Manish Bhartia

[protected]

I would like to convey some really grave issue I am having with my car – a July 2013 Skoda Rapid Diesel – From the first, the AC have been giving trouble. During the compressor cut off, it used to trip and start pushing in outside air. Everytime I was told we have done flushing, cleaning, top-up, recirculation, etc. etc. The problem still stays. Interestingly I have been told that AC tripping is a standard safety feature on the car. Is it a standard safety feature ? I reported a particular problem in my car that the AC trips and the recirculation vent keeps on opening and closing by itself and this causes ineffective air conditioning & foul smells entering into the car. Since then my car has be called to the Coimbatore (millennium motors) Service station at least 6-7 times in a period of 10 months and 2 times in a month at Erode (S7 cars) service station. But still the problem is not been solved. What can be done for solving this problem? Vehicle number: TN 66 J 5355 Contact person: Praveen Contact number: [protected] Regards, S.Praveen Kumar, Managing director SS Groups, 128 A - Sastri Road, Ramnagar, Coimbatore - 641009.

I own a SKODA RAPID for last 2 years. Write from the beginning i am complaining about a TAK TAK sound and shivering comes from the steering column when it rides on an uneven road. There were no solution from SKODA till now and they are not even bothered to call back check whether issue is resolved or not, they just need the money from customer. Really repenting on my decision to buy SKODA

Siliguri service centre closed abruptly without any prior information. I bought very expensive car since service was available. Have complained many times no response . Jia auto must send service mobile to siliguri.very sad skoda is not interfering.

Dear Sir, I have not given any terms and condition to study before I left my car - Skoda Fabia - TN07BM-1793 at Gurudev motors @ Vadapalini (saligramam)for removing the accidental dent at the rear. The estimation was 76, 731.59(INR) which seems to be quite high for the damage, when i further asked with them they reduced the price to 40, 000(INR), nearly 50% flat dip. I have been cheated in two instance first is they charged 1000 (INR) for the bill estimation which was not anywhere or I have not been explained for the heavy money and the second is projecting a heavy money and dipping it. If I wouldn't asked they would have charged to 76, 731.59 (INR). Please take necessary action. And I need the compensation for atleast 1000 (INR) which they charged without any reason. Manager Name - Rajaram (Phone # [protected]) Service Advisor - N.RAJASEKAR (phone # [protected]) Service Center Location - Chennai - Vadapalani

I have been in touch with Skoda customer care email id with above concern number. Dealer after being pushed by Skoda has a green to raise some warranty replacements. I am hoping they get approved and in quick time. I still have a bigger issue; when my car visits a particular service station about 7 times for running repairs and insurance claim repairs; my car is reported for not doing first free service. Since last 15 months the car visited workshop; what did those guys do? Not even once we were told that service is due ! Last week when I went to workshop personally for my problems I found out there is no service record! However there is all the repair and insurance claims reports. How pathetic I don't get my free service but only the paid stuff record! Are you guys at Skoda listening! A customer who paid for your car didn't get a device call but his car came to the same workshop about 7 times and now the workshop says my timelines for free service is gone. I have to pay for it!!! This is no customer service. Every car company and dealers ensure customers don't miss their service in fact nano and alto cars get better service! Why are we paying a premium for Skoda cars! Just for safety and brand ! Obliviously service has to come! I hope you get this fixed. Nimish

i have purchased skoda yeti from speed auto, Raipur. in the month of january 2012. i have kept my car in a well maintained codition. timely servicing done, and in these 2 years 4 months my car has run 54000 kms only. before a week as i was driving my car got break down suddenly . on complaint people from showroom came and checked my vehicle, towed it to showroom, wherein fault was of timing belt, which got slipped out due to which engine valves and other mechanical faults occured on engine head. and estimate was given to me of rs. 90000 as cost of repairing, as skoda provides warranty for two years they said that nothing can be done, but the fault occured due to defect of the timing belt, which is company's fault as timely servicings has been done and if there was a problem, they should have checked. i request skoda to please give me a claim for the same, i cannot spend so much. please do something. thanking you. pradeep goyal mob - [protected], [protected] skoda yeti CG04FF1111

dear sir/madam, Ibought skoda yeti and bought it from Jia Auto Sales Siliguri, in the year 2010 since it also had a service centre. Suddenly Jia auto closed few days back.Now a lot of the north bengal, sikkim and guwhati customers e are having serious problem because of this. How can skoda allow its service centre to be closed on the whims and fancy of a dealer. Doesn't Skoda care about its customers. I have called 3-4 times no repsonse. Skoda transfer or shifts responsibility to Jia Kolkatta who say take appointment and come to Kolkatta as if Kolkatta is next door. thanks if you guys can help. Sonam Palden Barfungpa Vehicle Number WB 73 U 5309

Absence of lock opening system in any of the doors from the inside of the car in case a person a locked inside and the key is outside.(or accident take place and the power get cut off or fuse blow off) infect there is neither a provision of any alert system such as a signal. also the horn doesn't work from inside which is a very very serious issue. New Skoda Octavia 2013 model.

FAIZAL SHAIKH
+91-[protected]
[protected]@gmail.com

Dear All Please careful while dealing with Vinayak Skoda in Marathahalli Bangalore. Most of my friends advised not to go with this dealer due to their bad experience. My bad luck . I have booked Skoda Rapid on 19/11/2013( Payment Receipt No. 483, VCPL/SALES/0004 TIN No: [protected] ) . Due to personal reason i had to cancell my booking. After many many follow up also they are not ready to give back the balance amount (after the cancellation charge) . Almost 6 months now. I have contacted their sales manager and skoda customer care. no response..BEWARE of this cheating ...think twice before you make advance payment with Vianyak Skoda The behavior of the Sales people are horrible after you made the payment You can also loot at other complaint posted by others http://www.consumercomplaints.in/complaints/skoda-fabia-bangalore-karnataka-c509...⇄ http://www.complaintboard.in/complaints-reviews/skoda-vinayak-cars-pvt-ltd-bangl...⇄ http://www.consumercourtforum.in/f8/vinayak-skoda-bangalore-has-belittled-humili...⇄ http://www.asklaila.com/reviews/Bangalore/K.R+Puram/Vinayaka+Cars/b2eMB5FI/ http://www.consumercomplaints.in/complaints/skoda-india-c39379.html Regards Eldho

I would like to convey some really grave issue I am having with my car – a December 2011 Skoda Rapid Diesel – Air-conditioning : From the first summer season, the AC have been giving trouble. It used to trip and start pushing in outside air. At several occasions, it resulted in heating up of car. Everytime I was told we have done flushing, cleaning, top-up, recirculation, etc. etc. The problem still stays. Interestingly I have been told that AC tripping is a standard safety feature on the car when it occurred first by your Pune Office. Though after a while it disappeared and then re-appeared. I have got emails which says so. Is it a standard safety feature ? Engine : Due to heating up, while checking for the coolant levels, I noticed murkiness and oiliness in the coolant box several times. Everytime was told its due to dust and all and we have flushed and fixed it. Finally last year there was a major issue of oil and coolant getting mixed and due to which the base engine was changed. Not sure if the problem has been fixed finally. Power Windows : The cars power windows getting stuck from day one. Everytime its put on a scanner, some settings done. Problem still stays. Car Pulling Left : From day one again, the car keeps pulling to left. Everytime I complained, I am being told – this is an issue with these tyres and the car. Problem stays. Seat Structure : I complained many a times about the stiffness of the seats. I was told there is some replacement to be done in this car. Though for last one year the dealers don’t have the required parts in inventory. Recently there has been an issue of water pump leakage which in turn ruined a couple of other parts. I reported a particular problem in my car in the Month of April 2012 (First Summer Season) that the AC trips and the recirculation vent keeps on opening and closing by itself andthis causes ineffective air conditioning & foul smells entering into the car. Since then my car has be called to the Delhi Service station at least 6-7 times in a period of 3 months. Every time I was told a new story like the motor getting heated up, or problem with internal wiring, or problem in wheel teeth settings and what not. The L2 technical department kept asking for logs and videos as I have been told and guided the dealership to resolve the issue. The flying doctors inspected the cards. Even the OEM vendors inspected the car. My car was literally taken apart which led to various other problems such as dashboard rattling, continuous flow of outside air in the car due to ill fitting by mechanics, completely ruined air conditioning and internal décor with grease and dust. After this, the usual trend of the car is that it goes for a issue for one day, problem resolved, comes back, then again goes for 2 days for same problem, then for a week and then something major happens and then its gone for 15-20 days. Its been happening for last 3 years and I am so tired of this cycle. It raises deep concerns about the engineering of the car as if it has been put on the roads for customers to test and then fix the problems.

This complaint is regarding my Skoda Superb with reg. no. MP 09 MZ 9000 .
since last 15 (Fifteen) days my Car (No. MP09MZ9000) is lying at SATGURU MOTORS (P) Ltd. due to the coolant issue.
they told me that they don't have the part and have to order.i told them to order the part as it was the manufacturing fault and i told them to replace at goodwill base.i sent 12-15 mails ...i use to send 2-3 mails on regular basis but i am sorry to say i have never seen such an un professional company in the automobile industry...they replied me once saying that they have forwarded my complaint to the concern department and after that they didn't even replied me once ...i kept on sending mails but there was no answer...
the story doesn't ends here ...i even called them on the toll free number and every time i call they use to say the same thing that they have forwarded my complaint to the higher authority and they may get back to you soon ...but as i said they were so careless and casually taking the issue as i have purchased a soft toy or chocolate from them ...
anyways now i don't expect anything because its our fault ..WE SHOULD HAVE NEVER PURCHASED A SKODA CAR ...

MANOJ THAKUR
+91 [protected]

I lodged an compliant on 19.04.14 because there was problem in my clutch plate and brake down in Gangapur city on 18.4.14 . then your employee take over the car from Gangapur on 19.4.14 and give us back on 29.4.14 . then after riding 20 km smell was flown in car.then we again complaint on 30.4.14 then we again send car to service center on 2.5.14 cause there was holiday on 1.5.14 . and I didn't get yet any satisfaction response from your dealer . I am very disappointed by buying your car cause you have already taken 17 days to change the only clutch plate and after 17 days problem again arises and they didn't come up with any solution of the problem yet . Your service is worst out of all the companies in the market. I have already compliant on your toll free number and they too didn't response us yet . Please try to solve our problem as soon as possible .

In the first 2 months only, the car has started heating up & so called Skoda technicians couldnt arrest the problem. They had replaced the whole engine. But the situation never changed & now some other problem has started. When asked for replacement of full car, they claim it to be under warranty & hence all parts can be replaced. Only tyres are now left to be replaced & fortunately the make is of Apollo so they are still running. Had it been from Sooda im sure they would have had been replaced by now. Its quite unfortunate that Sudhir Rao as India Skoda head is ok with all these feedbacks. He is not worth being at that position. If Skoda wants to sustain in India for long, its high time the leadership is changed & some one really xhange the customer experience under his/ her realms. Hefty pay checks to head is not taking Skoda India anywhere

Hi Team,


I am writing this email as a final step before I decide to kill the vehicle forever. I’m really dissatisfied with the kind of service done.


I own a 2010 Skoda Fabia Ambient and recently got it serviced at your Reay Road workshop. The service didn’t even last for more than 12 hours and even after repeated messages to the engineer I don’t receive any reply. I have to follow up all the time


The car has some problem which no 1 is able to rectify. This is being happening since 1.5 years. Every now and then I face an EPC error with the car. Check the history of the vehicle and you’ll realize that I’ve always been spending money at your workshop for something or the other.


Least is the responsibility taken by your service engineers and store managers


I’m so very pissed with the car and the company that I really want to get rid of the car and want all the money back that I own


Before giving the car (1 day back) I was told by the engineer that yes there will be some issue however no one cares to educate the customer that the car will not work at all and that is the only solution. In the past 2 services when the estimate was given the same was not highlighted until the story is completely bad.


The last 2 estimates spoke about rear shock absorbers & this week’s estimates dosen’t talk about this. What kind of car check do you do


Please help and resolve this. Help means – take the car and give me my money back … I hate this brand

I purchased this car in June/2011, the AC never worked properly, just 1 month back they replaced the coil for which car was with nawab motors for about a month,

After I received the car I found a new problem, it vibrates when I start the car in the morning for about 4-5 km, and becomes smooth after some time,

I went back to Nawab Motors, They says that clutch need to be replaced

My car is under warranty up to 2015, Nawab motors says that it is not covered under warranty,

I am not able to understand with auto gear Car how the clutch can fail in just 40000 km run, there seems to be a manufacturing defects and company should rectify this

Dear Team,
This is Kumar Nachiketa from Bangalore, I own a Skoda Fabia Ambiente 1.2 MPI purchased in Sep 2009 from Tafe Access, run ~34000 Km. My car has always been serviced regularly. I recently gave my car to Vinayaka
workshop for a problem experienced (Engine vibration when idle). As a result of two days of verification and Skoda technical team's feedback, my car is found with an issue with engine compression ratio. It's told that only way to fix the issue is to go for engine overhaul (Cost 2.5 lac). It was also suggested to me to run this car for aprox. 2
years and then go for engine overhaul without any assurance of engine. I am absolutely surprised and shocked with such result and after keeping vehicle carefully. People at workshop said they can't help in such cases
as car is out of warranty. Service engineer also mentioned that this is common problem and there might be chances of having manufacturing defect in 1.2 MPI engine, since some other car reported with this issue.
It's unfortunate for a buyer like me who goes for SKODA due to it's brand value and anticipate vehicle to be durable, stable and worry-free.

I fear to continue with the vehicle and engine problem for next two years. I strongly feel it should be SKODA's responsibility to fix the engine problem. By any industry standard I have never heard or seen engine compression problem for a 34000 Km run maintained car.

I have been following up with SKODA customer care with following reference -
Concern No: SPL45925 Veh Regn No: KA03ML5052. So far, I haven't got a positive response and still awaiting for the reply from manufacturer for last 11 days.