Skoda India Complaints & Reviews

Share your experiences on Tbhp http://www.team-bhp.com, there is already a thread against Nummer Eins, you can add your story there. This will make for negative publicity for them

Reference:- Ignition key cannot be removed from my new brand Skoda- laura Elegance

From:-
Mr. Arif Razaq Memon
Car Name:- Skoda Laura
Reg No. MHO4 7162
Contact No.[protected]/ [protected]


Dear sir,


This is in reference with my new Skoda - Laura Elegance.
I had purchased a new Skoda Laura from JMD- Auto, New Mumbai on 18th December 2009.

Within ten days of purchase I faced a problem with my car ( I was not able to remove the ignition key of my car)
I immediately informed this problem to the Sales & service Managers of JMD Auto.

I was asked to drop my car at JMD- auto service centre Kandivali ( As there was no pick-up available)
As the service staff of JMD- Auto Kandivali were not able to solve the problem, I was asked to drop my car at JMD- auto service centre New - Mumbai.
The Service Manager of JMD- Auto Mr Sanjay reverted me that this problem cannot be solved as they have run out of spare parts. I was told to take back my car and return in 15-20 days to change/ repair the part.

I have already incurred a expense of driving down the car all the way from my home to Various JMD- auto service centre ( aprox 200 Kms from my home).I had also taken a leave of nearly 8-10 days from my work. I am not able to take my car anywhere as I cannot remove keys from the car ignition panel. I have also incurred a loss in my business as I am not able to reach my workplace in time.

Your customer care officer Mr. Srinivas Sudhir at Aurangabad, H.O, had replied me that there is a long process for changing parts when the car is in warranty.

Sir, I am fed-up of replies from your service centres’ am not interested now in coming again and again. Requesting you to kindly take back this car and refund my money as soon as possible. AS JMD-auto has refused my request for replacing this car.

If I do not get any positive feedback from the concerned authority then I will be forced to approach the Consumer Court & Media .

With Regards.

Mr. Arif Razaq Memon
Car Name:- Skoda Laura
Reg No. MHO4 7162
Contact No.[protected]/ [protected]

There should be some serious action taken by the company or else wind up...

Currently facing similar kindf issue. how did you manage to resolve this issue?
can you please guide me

I have same experience with My Fabia, that I brought from Sarra Motores Aurangabad in Month of Apr 08. I had been Frustrated with kind of service I got from Sarra and the charges as mentioned above. And same is applicable with SKODA.
I am looking forward to talk to custmer care from SKODA .

I am the owner of Skoda Fabia Classic 1.2
average committed was 15 in city i'm getting an average of 9 to 10
the breaks don't work...they are worse than a maruti cars...
Skoda services are sad...they don't stand up to their name...
i'm sorry to say i'm regretting buying the vehicle...

Skoda Rider — defective brand new car

To whom so ever it may concern

I have bought a brand new skoda octavia rider 1.9 tdi, blue color, bearing chassis no TMBCGG1U37A009637, ENGINE NO ALHE20052 on 17th July 2008.
The same day i felt that while driving it was going towards left. I was also feeling that brakes are not working properly.The very next day i complained it to SAI AUTOMOBILES, address 77, Patparganj industrial Area, Delhi 110092.
The sales person requested me to send the car to repair shop in Noida, J-4, sector 63 noida.
The work shop people did the alignment work and worked out on brakes also but still car was running towards left and brakes are in such bad state that accident can happen any time.
I complained about it again to the show room people and i went there to show my car also.
Again i was requested to show the car to repair work shop.There was some wiper problem also and workshop people replaced the wiper still the problem is there.
I really dont know what shall i do as i have paid more than 10 lakhs and this is the quality of a new car which i got from Skoda company.
I have send so many mails to customer care but there is no satisfactory reply from Skoda people.
I am again told on mail to take the car to the repair shop.
I want to know that have i bought a new car or is it a 2nd hand car that i take it to the repair shop every time.
PLEASE HELP ME
I request you to kindly look into the matter seriously as 10 lakh is not a small amount i have invested in.
Regards

Aruj Tandon
[protected]

I too agree with the complains because i also own a fabia 1.4petrol which worst than a bullock cart ...the service in chennai is the worst service i ever had in skoda service centers... Even though the tata hundai products are slightly low in the quality of their products the way they satisfy the customers is excellent and far better than the skoda services... ... I Recommend you to buy a bullock cart instead of buying Fabia... and if you buy other products of skoda the service satisfactory will be nil...

i have a similar problem too. I think skoda is an expert in manufacturing noisy vehicles. The cause for the noise could be any part of the car. I own Skoda fabia 1.4 TDI ambiente. In my car the noise is from the left side of the bonnet. The service centre executive says it is typical with the power steering in the fabia models.

The car is pethetic and to is dealer and the manufaturer and staff is always remain on your head for just looting. the noice in the engine is too much i am fustrated

I have a 2008 Petrol. We paid nearly 8 lakhs for this vehicle and there are only 8K kms on it. The bonnet handle comes off every time teh bonnet is opened. The door latch is loose and the door sounds like a truck door. The engine knocks and pings like a diesel unless you give it an insane amount of accelerator pressure while letting off the clutch. The rear stereo speakers do not work. Whenever we take it to the skoda dealership, there is bull service. They always tell us that its "Normal" for these things. I propose that we form a coalition to contact Skoda corporate and voice our complaint. The more steam we gain the more damage we can cause to impugne Skoda India who has no qualms about raping us for our hard earned money claiming that its "normal" to have the car sound like a damned farm vehicle after 20 years of labor. I welcome comments, support, concern, etc. My email id is [protected]@gmail.com. I am in Chennai.

Cheers,

Eric

Dear Readers,

I hope that you have a good day. I had bought a Skoda Fabia Ambient-diesel- (black) a year ago. I have traveled 40, 000 km plus with the vehicle. My experinses are as follows,

Negative:
1. Very poor services at Dealers and Service agents. Its like they are doing us a favour. Despite the fact that this car is in luxury segment (and they should be licking our shoes), they behave like Govt officials. But since I don't give a damn, I shout my orders at them (that gets the work done;) )

2. The AC filters gets blocked with dust easily, and hence the AC performances goes down after few days of cleaning. I was told at service center that my fabia was one of the earliest launches, and has filters as per European standards, hence its filters are think (so less dust comes in), and its not suitable for Indian roads as our roads are very dusty. They said, in new Fabia this is corrected. I am not sure if they have

3. Mist formation inside the front glass. I dont know why it happens

4. Poor quality Tyre. It punctured so many times. It is made in slovakia and not fit for Indian roads

5. Power window hanging up at times

6. Poor ground clearance

But despite all these issues, I must say that I LOVE my FABIA. My reasons being,

1. Its a pleasure driving and being driven in a fabia. Its a smooth experience. The breaking system (ABS) is working fine. I have travelled at 150 km/hr speed. All my friends (who own innova, corolla, swift etc) loved thier driving experience with fabia than thier vehicles

2. I changed my tyres, into bigger stronger indian tyres. Now I dont have that puncturing issues nor the ground clearance issues. I have been through many off roads, hilly terrains and rough roads (in my 40, 000 km), and it gave me an off roader experience. So with new tyres, my complaints about the tyres and ground clearance vanished

3. Good milege. With diesel, it gives me average 15 to 20 km.

Thats all . Thank you

I do also agree that skoda has very-very poor service as i've bought skoda fabia around 2 months back in the month of february -09 and still i haven't got my car insurance papers as i've contacted the dealer (autoBhan -andheri-west) many times but no positive reply is coming from their end.

Dear aggrieved Fabia owners. Majority of the people have engine problems in their 1.4 HTP petrol.
Though i do not own a fabia, i must give you the technical reason for the faults of overheating, Low mileage, sudden stopping.

See, SKODA India is part of the Volkswagen group and in Europe it's brand value is just something like a hyundai or atleast a little better.

The problem is in our country, people were so happy with the build quality of the Vehicle, again which is standard in Europe everybody thought it's a luxury european car. But it is european, but not completely in the luxury segment.

So skoda india realised that they can take us gullible indian's for a ride, & introduced the 8 lakh Fabia.
the 1.4 engine mainly had problems because Skoda India just lifted the engine from the VW engine group, w/o even thinking of the Fuel quality available in our country.
So all 1.4 HTP models had engine problems mainly due to the nature of the Fuel sensitive engine.
Now they have stopped 1.4 HTp & only sell 1.2 HTP petrol that too after hundreds of complaints, and they slightly modified the 1.2, & its running fine as of now. But the dealers who make big money by charging weird service costs are the culprits. Its plain & simple, why the hell would any dealer care for ay customer when he is making day & night profits by selling cars?

Sir,

I agree with your comments and I just bought Fabia Elegance 1.4 TDI. While the performance of the vehicle is OK, the engine sound problem exist. More than that my dealer Gurudev Motors in Chennai did not even tell me that rear speakers does not exist in the car and we need to pay for it. It costs a whopping Rs.8500/- while in the market it cost only around Rs.3000/-. Gurudev Motors also said that the electrical warranty would go if I fix the speaker from anyone else !! It is a case of clear arm twisting. I complianed about this both Sokda India as well as the dealer but no response from either of them.

The sunroof that comes in the car is very flimsy and tranfers lot of heat in to the cabin.

It is very clear that SKODA FABIA is not a VALUE FOR MONEY CAR.

SWIFT and DEZIRE are much better cars than this. I think I made a mistake.

Thanks.

My car SKODA FABIA PETROL., less than five months old and run only 3100 Km was broken down on Haridwar-Delhi high way on 21 May 2009, with no petrol emission, while I was over-taking. I narrowly escaped an accident. The dealer (Sai Automobile, New Delhi) told me on the phone that Skoda Fabia petrol has this basic defect of heating up. I should wait for 2 hours for it to cool down and then drive back to Delhi. That means, they are selling the public cars with technical defect, which not only means financial loss but danger to life. The car suddenly loses its petrol emission while driving.
Mr. Sanghania of Sai Automobile has told me to deal with the company directly and gave me a telephone number and email of the regional office in Gurgaon[protected]. No body ever picks up this telephone. The local representative of SKODA, Mr. Agrawal wrote to me that the car stopped due to dirty petrol. What a ridiculous statement to hide the grave technical defect in the car!
The workshop of the dealer located in Noida ‘repaired’ the car on 23 May and gave me back on the 24. They used up nearly 10 litres of petrol from the car and also refused to give me in writing what was wrong and what they have done to the car. On the paper they gave me from the workshop, it is written: ‘Sublet Operation’. All these irregular practices are evidence by themselves that the SKODA company is trying to cover up something.
Main company in Aurangabad has not replied to my several faxes and registered letter sent more than a month ago.
The car heats up even after driving 10 Kilometers This is a KILLER CAR.
Buyer beware, Do not buy SKODA unless you want to commit suicide.
I want to bring to the attention of the GOVERNMENT OF INDIA, that such cheat companies should be thrown out of the country. They are here to cheat us and do not abide by the laws of the land by honouring Guarantee and responsibility of the product they are selling.

To the attention of all Skoda troubled people, please complain immediately at the following address:
Director General (Investigation & Registration)
MRTPC
Bikaner House Baracks
Shahjahan Road
New Delhi 110011
Telephone:[protected]
Fax:[protected]
Please write registered letters and send faxes.
Dr. (Mrs) Vinod Verma
[protected]@dataone.in
telephone:[protected]

My car SKODA FABIA PETROL., less than five months old and run only 3100 Km was broken down on Haridwar-Delhi high way on 21 May 2009, with no petrol emission, while I was over-taking. I narrowly escaped an accident. The dealer (Sai Automobile, New Delhi) told me on the phone that Skoda Fabia petrol has this basic defect of heating up. I should wait for 2 hours for it to cool down and then drive back to Delhi. That means, they are selling the public cars with technical defect, which not only means financial loss but danger to life. The car suddenly loses its petrol emission while driving.
Mr. Sanghania of Sai Automobile has told me to deal with the company directly and gave me a telephone number and email of the regional office in Gurgaon[protected]. No body ever picks up this telephone. The local representative of SKODA, Mr. Agrawal wrote to me that the car stopped due to dirty petrol. What a ridiculous statement to hide the grave technical defect in the car!
The workshop of the dealer located in Noida ‘repaired’ the car on 23 May and gave me back on the 24. They used up nearly 10 litres of petrol from the car and also refused to give me in writing what was wrong and what they have done to the car. On the paper they gave me from the workshop, it is written: ‘Sublet Operation’. All these irregular practices are evidence by themselves that the SKODA company is trying to cover up something.
Main company in Aurangabad has not replied to my several faxes and registered letter sent more than a month ago.
The car heats up even after driving 10 Kilometers This is a KILLER CAR.
Buyer beware, Do not buy SKODA unless you want to commit suicide.
I want to bring to the attention of the GOVERNMENT OF INDIA, that such cheat companies should be thrown out of the country. They are here to cheat us and do not abide by the laws of the land by honouring Guarantee and responsibility of the product they are selling.

To the attention of all Skoda troubled people, please complain immediately at the following address:
Director General (Investigation & Registration)
MRTPC
Bikaner House Baracks
Shahjahan Road
New Delhi 110011
Telephone:[protected]
Fax:[protected]
Please write registered letters and send faxes.
Dr. (Mrs) Vinod Verma
[protected]@dataone.in
telephone:[protected]

Skoda Octovia — GIVING OLD CAR IN THE NAME OF NEW CAR

Dear Sir,
This is for yours reference that we buyed a new skoda octavia from a showrom called torque in Ahmedabad, we received the car and later we found out that the car was used old car which was in the show room and the seats didnt work as well as lights didnt functioned well, how come the show room people deliver us the the car which was old and they lied that it came from Bardoda on the 31st, actually it was delivered on the 1st We returned the car back to them and the showroom people said that they apploize for the in convience about what their statements they lied blaming each other there and they will replce a new car in a week with a higher model which will cost us atleast 40, 000 more.
They also threatened a sales girl who was speaking the truth.
The experience was terrible and truma on our mind, we are very upset on the issue, if we do not get justice we have decided to go further for customer care .
We do not expect that a reputed company like skoda will do this to their customers we need justice.

Yours Sincerely

Ghanshyam R. Patel

Five Star Agrico Pvt Ltd
Near Sabar Dairy, Talod Road
Himmatnagar 383 006
Gujarat INDIA.

Tele- +[protected]
Fax -+[protected]
Cell -+91-[protected]

Fahrenhiet automobiles, delhi are worst as they started from last 8-9 months, it take me month to book a car there in which they hide the skoda schemes, they itself said book a car next month to avoid giving schemes, then after booking they taken another one month and still not gave the car. Skoda dealers are worst and i think skoda company in india is of no use as they also not done anything in that. I want to do my bit to close such companies in our country.

Manish Singhal
Software Developer
[protected]

Skoda Fabia — Engine Heats up

I have a 2008 Skoda FAbia which has done 15000kms. The problem is that the engine heats up very early and the car brokes down very quickly. The car's air conditioning is very poor and the car needs an average servicing of about 3-4 times a month

Skoda Fabia — NON-DELIVERY AS PER PROMISE

I HAD BOOKED SKODA FABIA AMBIANTE 1.4 DIESEL CAPPUCHINO BEIGE COLOUR FROM M/S JMD AUTO THANE IN THE SECOND WEEK OF DECEMBER. AT THE TIME OF BOOKING I WAS TOLD BY THE DEALER THAT 2010 PRODUCTION CAR WITH 2010 REGISTRATION WOULD BE DELIVERED IN THE SECOND WEEK OF JANUARY. NOW I AM TOLD THAT SKODA WOULD BE PRODUCING THE SAID COLOUR ONLY AFTER 25TH JANUARY. DELEAR HAS ALREADY GOT THE MONEY (MY SHARE AS WELL AS BALANCE FINANCE FROM HDFC BANK CAR LOAN BY 28TH DECEMBER 2009). BANK HAS ALREADY DEDUCTED PRE-EMI ON 1ST JANUARY. SINCE THE PRODUCTION IS STARTING AFTER 25TH JANUARY, I WOULD NOT BE GETTING MY VEHICLE BEFORE FIRST WEEK OF FEBRUARY SO THAT MEANS THAT I WOULD BE PAYING MY 1ST EMI WITHOUT HAVING MY CAR IN HAND. SO I TOLD JMD MANAGER THAT THEY SHOULD REIMBURSE ME BUT THEY ARE NOT WILLING TOO. ALSO I SPOKE TO ONE MR. SHRINIVAS IN THE SKODA CUSTOMER CARE ON 14TH JANUARY, HE PROMISED TO LOOK INTO AND RETURN THE CALL BUT HE HAS NOT DONE SO FAR.

PLEASE HELP

I bought Fabia(Classic) in April 2009 and till drove appx 15000 kms. I have travelled to Ladakh from Delhi Via Manali-Sarchu and I never found any problem during the whole tour. 70% of road condition was worst during the tour but I never face any problem.Car Pick up is excellent, little problem in breaking at high speed(speed of above 120).But certainly there seems to be some problem at servicing end, which doesn't give any SKODA feel.

sushil barodia

skoda rider — Work delay and unsatisfactory work performance

Sir/Madam
I gave my skoda rider bearing registration number KL-01-AX520 to marikar authorised service centre in Trivandrum for an accidental claim and routine service for which an advance of 27,000/- was paid. I was promised that the work would be completed and the vehicle would be returned in 10 days time.

Details are as follows
- An advance of 20,000/- was paid on 12 feb 2010 for the parts to be ordered.
- Second payment of 7000/- was made to them on 16 feb 2010
- On 19 mar 2010 I was told that the parts have arrived and the work order was dated 20 mar 2010.
- Work Manager was Sudhir

Till date the vehicle has not been returned and the reason given by them for not doing so is that a few parts are yet to arrive. 10 days was the timeline given to me but now its past 2 months already. I have suffered a few lossess due to the negligence from their end. I have decided to move on legally if my vehicle is not returned in another week. Pursuing this issue to your end expecting your co-operation for the same.

Kindly do look into the matter and do the needful at the earliest.

Kindly contact me at [protected]

Dear All,

I am Vishal Kohli from New Delhi, I also own a Skoda Fabia 1.2 petrol.
Recently I found missing problem in my Fabia after 2nd free service, I approached to Faridabad Service Centre Aarshia Motors, They told me it would take 1 day time to resolve the problem.

Now it has already been 25 days that my fabia is in workshop, You would be very surprise to know that they are not able to diagnose the problem till date.

I am having the worst experience of my life, I call them everyday to know the status & i get the same reply that they are trying to diagnose the problem 7 I am in hurry take your car back.

Regards
VK

Skoda Superb - A Disaster — Skoda Superb - A disaster

We bought the new Skoda superb 3.6 FSI from GiriRaj Motors, Gurgaon, the best vehicle, according to Skoda that they have ever made, in May this year. We were so excited to finally get our hand on the Skoda Superb, after waiting for so long. We had a lot of expectations as it had cost us heavily; we were all charged up and were in high spirits for this tryst with this dream machine. Initially for about three months it ran smooth, although with some minor hiccups, but one day in August the Skoda vehicle stopped in the middle of the road while crossing a small water logging on the busiest roads of Gurgaon, the road near the Golf Course. The car just stopped on the road where huge traffic was passing alongside. As the car was just three month old we did not wish to meddle with it and hence immediately informed the Skoda Authorized Service Station which brought a recovery vehicle and the vehicle was transported to the Skoda service center. We have got the suggestion from the service center now, that the engine of the Skoda vehicle has extensive damages and the same has to be replaced. The approximate expenditure would be approximately 11.5 Lacs. They say that the damage is due to water logging and hence cannot be covered under warranty. Imagine 11.5 Lacs in repair of a vehicle brought for 28Lacs within 3 Months, isn’t it ridiculous?
We approached the authorities at Skoda, its regional Head after sales, to tell him the story and solicit some support, but in vein, as he refused saying that the same cannot be covered under warranty as the vehicle was plying in the water logged on the road. We have written back to him saying that this Skoda vehicle was purchased just 3 months back, was being driven by a driver who is driving the automatic vehicles since more than 5 Years, and the vehicle was not the only one going through the water on the road, there were several other vehicles waiting behind to cross and crossing along side. This only indicates that this vehicle “Superb” has some manufacturing defect otherwise why have the other vehicles not reported the same problem? But we are sure he will not revert. I must mention here that we have tried reaching the officials of Skoda but they have not paid heeds to our efforts. They have been indifferent to us, their latest customers, who have joined them just 3 months back.
I would say that the vehicle Superb is not meant for Indian roads. Looking into Indian conditions in rainy season, and sometimes otherwise as well, you cannot avoid crossing over a bit of water logging, that’s normal in India. If the vehicle cannot withstand these conditions then why was it introduced on Indian roads?
While the vehicle with its engine dismantled is lying at the Service Center, we would solicit your suggestions as to what should be done in this situation as also alarm the prospective buyers of Superb against such disaster and also the un-empathetic attitude of the Skoda authorities towards their customers.

Kunwer Sachdev
Managing Director, Su-Kam Power Systems Ltd

Skoda Fabia — Regarding 50% Advance of Workshop manager

Dear Sir,
I want justice because my veh.no.UK07AC-3700 which was accident on 27/02/2011 in Hills place Pipli Khal Dist.Pauri.& that was insured of ShreeRam General Insurance Co.but after request of many times of Mr.Anoop Maheshwari & Manoj Dang who is employee M/s Obrai Auto India Pvt.Ltd. is delaying my claim with chasless to Shree Ram .
Both said to me that no have cashless with shree ram & he said to me that Kindly deposit 50% advance of the Estimated amount since your vehicle is under Non Cashless case so that we can start the necessary repairs.Since the Estimated cost of repair for your Accidental vehicle is around 2.62 Lacks.
I want to know that this is right or wrong because All co. showroom take amount of finalist work.
your Customer,
Sanjeev Kumar
[protected]
Director
Team Life Care
Co-Bajaj Allianz Life Insurance Co.Ltd.

Regading 50% Advance of Workshop manager
Dear Sir,
I want justice because my veh.no.UK07AC-3700 which was accident on 27/02/2011 in Hills place Pipli Khal Dist.Pauri.& that was insured of ShreeRam General Insurance Co.but after request of many times of Mr.Anoop Maheshwari & Sanjay Dang who is employee M/s Obrai Auto India Pvt.Ltd. is delaying my claim with chasless to Shree Ram .
Both said to me that no have cashless with shree ram & he said to me that Kindly deposit 50% advance of the Estimated amount since your vehicle is under Non Cashless case so that we can start the necessary repairs.Since the Estimated cost of repair for your Accidental vehicle is around 2.62 Lacks.
I want to know that this is right or wrong because All co. showroom take amount of finalist work.
your Customer,
Sanjeev Kumar
[protected]
Director
Team Life Care
Co-Bajaj Allianz Life Insurance Co.Ltd.

i have a skoda fabia 2002 it makes a whistle noise from the engine dont know where it is coming from at first thought it was e belt tight but its not, anyone with ideas please help.

skoda /new fabia — poor behavior

dear sir, my new fabia stading for accidental work since 26/02/2011.nor i got any job work receipt nor estimate nor delivery after repair which promise at your end for today.i am contacting mr. panday ji reguleraly at mol. also.do the needful at the earliast.
Reply Forward

Mail Delivery SubsystemDelivery to the following recipient failed permanently: [protected]@rediffmail....
Mar 5 (2 days ago)

mansi agarwalmy car no. is up-76-m-4366. rajesh kumar agrawal,farrukhabad.
Mar 5 (2 days ago)

Mail Delivery SubsystemReceived: by 10.216.239.199 with SMTP id c49mr1178957wer.52.[protected]; Fr...
Mar 5 (2 days ago)

mansi agarwal[protected] Forwarded message[protected] From: mansi agarwal <[protected]@gmail...
Mar 5 (2 days ago)

mansi agarwalLoading...Mar 5 (2 days ago)

Reply |mansi agarwal to autostrada
show details Mar 5 (2 days ago)





[protected] Forwarded message[protected]
From: mansi agarwal <[protected]@gmail.com>

Date: Sat, Mar 5, 2011 at 10:15 AM
Subject: Fwd: complaint
To: [protected]@rediffmail.com





[protected] Forwarded message[protected]
From: mansi agarwal <[protected]@gmail.com>

Date: Sat, Mar 5, 2011 at 10:12 AM
Subject: complaint
To: [protected]@rediffmail.com


dear sir, my new fabia stading for accidental work since 26/02/2011.nor i got any job work receipt nor estimate nor delivery after repair which promise at your end for today.i am contacting mr. panday ji reguleraly at mol. also.do the needful at the earliast.
my car no. is up-76-m-4366. rajesh kumar agrawal,farrukhabad.



Reply Forward

mansi agarwalpreviously wrong mail id given to me also.
Mar 5 (2 days ago)

Autostrada LucknowDear Sir, Find here with attached file of estimate UP76M4366 also we sent thi...
Mar 5 (2 days ago)

mansi agarwaldear pandey ji , please tell me regarding delivery of my car after repair.
Mar 5 (1 day ago)

mansi agarwalLoading...Mar 5 (1 day ago)

Reply |mansi agarwal to Autostrada
show details Mar 5 (1 day ago)

frommansi agarwal <[protected]@gmail.com>
toAutostrada Lucknow <[protected]@rediffmail.com>

dateSat, Mar 5, 2011 at 12:11 PM
subjectRe: Fwd: complaint
mailed-bygmail.com
Images from this sender are always displayed. Don't display from now on.
hide details Mar 5 (1 day ago)


dear pandey ji , please tell me regarding delivery of my car after repair.
- Show quoted text -



On Sat, Mar 5, 2011 at 10:40 AM, Autostrada Lucknow <[protected]@rediffmail.com> wrote:

Dear Sir,

Find here with attached file of estimate UP76M4366 also we sent this estimate your mail ID rajesh.[protected]@newindia.co.in.



Regards
Anil Pandey
Commercial Auto-Lucknow
[protected]





On Sat, 05 Mar 2011 10:21:45 +0530 wrote

>


[protected] Forwarded message[protected]
From: mansi agarwal

Date: Sat, Mar 5, 2011 at 10:19 AM

Subject: Fwd: complaint
To: [protected]@rediffmail.com






[protected] Forwarded message[protected]
From: mansi agarwal



Date: Sat, Mar 5, 2011 at 10:15 AM
Subject: Fwd: complaint
To: [protected]@rediffmail.com






[protected] Forwarded message[protected]
From: mansi agarwal




Date: Sat, Mar 5, 2011 at 10:12 AM
Subject: complaint
To: [protected]@rediffmail.com


dear sir, my new fabia stading for accidental work since 26/02/2011.nor i got any job work receipt nor estimate nor delivery after repair which promise at your end for today.i am contacting mr. panday ji reguleraly at mol. also.do the needful at the earliast.
my car no. is up-76-m-4366. rajesh kumar agrawal,farrukhabad.

previously wrong mail id given to me also.








Reply Forward

Reply |mansi agarwal to Autostrada
show details 12:37 PM (1 hour ago)

frommansi agarwal <[protected]@gmail.com>
toAutostrada Lucknow <[protected]@rediffmail.com>

dateSun, Mar 6, 2011 at 12:37 PM
subjectRe: Fwd: complaint
mailed-bygmail.com
Images from this sender are always displayed. Don't display from now on.
hide details 12:37 PM (1 hour ago)


REMINDER 1
DEAR PANDEY JI PL.TELL ABOUT MY CAR DELIVERY DATE AFTER REPAIR SHORTLY..
- Show quoted text -


On Sat, Mar 5, 2011 at 12:11 PM, mansi agarwal <[protected]@gmail.com> wrote:

dear pandey ji , please tell me regarding delivery of my car after repair.



On Sat, Mar 5, 2011 at 10:40 AM, Autostrada Lucknow <[protected]@rediffmail.com> wrote:

Dear Sir,

Find here with attached file of estimate UP76M4366 also we sent this estimate your mail ID rajesh.[protected]@newindia.co.in.



Regards
Anil Pandey
Commercial Auto-Lucknow
[protected]





On Sat, 05 Mar 2011 10:21:45 +0530 wrote

>


[protected] Forwarded message[protected]
From: mansi agarwal

Date: Sat, Mar 5, 2011 at 10:19 AM

Subject: Fwd: complaint
To: [protected]@rediffmail.com






[protected] Forwarded message[protected]
From: mansi agarwal



Date: Sat, Mar 5, 2011 at 10:15 AM
Subject: Fwd: complaint
To: [protected]@rediffmail.com






[protected] Forwarded message[protected]
From: mansi agarwal




Date: Sat, Mar 5, 2011 at 10:12 AM
Subject: complaint
To: [protected]@rediffmail.com


dear sir, my new fabia stading for accidental work since 26/02/2011.nor i got any job work receipt nor estimate nor delivery after repair which promise at your end for today.i am contacting mr. panday ji reguleraly at mol. also.do the needful at the earliast.
my car no. is up-76-m-4366. rajesh kumar agrawal,farrukhabad.

previously wrong mail id given to me also.

Fellow brothers and sisters,

I reinforce the comments made by many that buying a Skoda Fabia is the worst decision ever in your life. The car is a horrible machine in all respect and one can not possibly drive it for the reason that the engine makes constant whistling noise and you will get fast irritated while driving. Its dangerous if one loses his peace of mind while driving. Worst is that I have been breaking my head with all the senior management guys in Skoda Aurangabad but the people out there don't even acknowledge your mails or answer to your telephone calls. My earnest advice to all prspective car buyers is that stay away even form window shopping at SKODA showrooms.
I am about to take up my case with Consumer Forum and anyone wish to join me please call at[protected].
Sanjib Chaudhuri
Kolkata

Skoda / New Fabia — BEWARE SKODA CAR

SKODA /NEW FABIA Complaints - ALERTS,IF YOU THINK FOR PURCHAGE OF SKODA CAR.RADIATOR NOT ABAILABLE IN CO.
View all SKODA /NEW FABIA complaints

Posted: 17 of Mar, 2011 by [protected]@gmail.com

Dear Sir,
This is regarding the said complain of vehicle n-UP76M4366(new fabia). dealer ordered for the parts before 26th of feb. and my car is standing at the workshop since then.they promise me to give my accidented car after one week but They have been extending the delivery date since then in instalments.
Kindly persue the matter as soon as possible as I am facing troubles without my car.dealer GM confirm me the radiator not abailable in co.

Regards
Rajesh K. Agrawal

[protected]
On Mon, Mar 14, 2011 at 5:57 PM, Autostrada Lucknow wrote:

Dear Sir,
This is regarding the said complain of vehicle n-UP76M4366 of which the mentioned part n-6RF121253 has not been accepted. The screen print is attached for your ready reference. Kindly peruse and help us in arranging the part as soon as possible.


Regards
Vikram Dubey
Commercial Auto-Lucknow
[protected]



On Mon, 14 Mar 2011 16:00:39 +0530 wrote
>Dear Mr. Vikram Dubey, Kindly give the details UP76M- 4366; I could not get the details of the concern from the customer’s mail. Regards,Yaser Syed | Customer Care[protected]From: mansi agarwal [mailto:[protected]@gmail.com]
Sent: Thursday, March 10, 2011 10:28 PM
To: CustomerCare

worst after sale exrerience of my life for any product.

costomer is nothing for co.

NO REPLY.

NO REPLY.

NO ONE ANSWERABLE TO COSOMER? WHO IS COSTOMER.COSTOMERS MERI ...

I'm planning to buy Skoda Fabia.Please advise me.

Skoda Auto (Fabia Car) — No Response for Spares

Hello,
I had bought a Skoda Fabia Diesel Version in April 2009. Since the very first day we are facing some problems with the car. We have written to skoda auto but the response was not very great. On March 20th my driver had visited Asset Auto a dealer of Skoda and requested for a spare, it has been 18 Days but the spare has not yet come and i have not been able to use my car. This is really shameful for Skoda as a small spare has not been made available.
There have been problems with clutch plates and power window also which has not been solved till date.
Strict actions should be taken against such useless services offered by the company.

Against Skoda’s Unethical Conduct

Dear Fellow,

I have recently had a terrible experience with Skoda which has costed me a lot of money, harassment and still an unreliable Skoda Superb car. Astonishingly, The Skoda Company is hands-in-gloves with its Dealerships & Authorized Workshops, who are given a free-hand to exploit customers and fleece them mercilessly by Skoda itself.

I empathize with the similar exploitation inflicted on you by Skoda and hence urge you to not let it just be at the hands of foreign companies, who think of India as a dumping ground and Indian Customers a bunc of weak, uneducated .

I am creating a forum of 100 similar sufferers who can together jointly address our issues with Skoda to apt regulatory, media, public and rating agencies till we get a resolution.

Await your revert and support to reclaim what is rightfully ours.

Prateek Agarwal
[protected]@rediffmail.com

Against Skoda’s Unethical Conduct

Dear Fellow,

I have recently had a terrible experience with Skoda which has costed me a lot of money, harassment and still an unreliable Skoda Superb car. Astonishingly, The Skoda Company is hands-in-gloves with its Dealerships & Authorized Workshops, who are given a free-hand to exploit customers and fleece them mercilessly by Skoda itself.

I empathize with the similar exploitation inflicted on you by Skoda and hence urge you to not let it just be at the hands of foreign companies, who think of India as a dumping ground and Indian Customers a bunc of weak, uneducated .

I am creating a forum of 100 similar sufferers who can together jointly address our issues with Skoda to apt regulatory, media, public and rating agencies till we get a resolution.

Await your revert and support to reclaim what is rightfully ours.

Prateek Agarwal
[protected]@rediffmail.com

Against Skoda’s Unethical Conduct

Dear Fellow,

I have recently had a terrible experience with Skoda which has costed me a lot of money, harassment and still an unreliable Skoda Superb car. Astonishingly, The Skoda Company is hands-in-gloves with its Dealerships & Authorized Workshops, who are given a free-hand to exploit customers and fleece them mercilessly by Skoda itself.

I empathize with the similar exploitation inflicted on you by Skoda and hence urge you to not let it just be at the hands of foreign companies, who think of India as a dumping ground and Indian Customers a bunc of weak, uneducated .

I am creating a forum of 100 similar sufferers who can together jointly address our issues with Skoda to apt regulatory, media, public and rating agencies till we get a resolution.

Await your revert and support to reclaim what is rightfully ours.

Prateek Agarwal
[protected]@rediffmail.com

Against Skoda’s Unethical Conduct

Dear Fellow,

I have recently had a terrible experience with Skoda which has costed me a lot of money, harassment and still an unreliable Skoda Superb car. Astonishingly, The Skoda Company is hands-in-gloves with its Dealerships & Authorized Workshops, who are given a free-hand to exploit customers and fleece them mercilessly by Skoda itself.

I empathize with the similar exploitation inflicted on you by Skoda and hence urge you to not let it just be at the hands of foreign companies, who think of India as a dumping ground and Indian Customers a bunc of weak, uneducated .

I am creating a forum of 100 similar sufferers who can together jointly address our issues with Skoda to apt regulatory, media, public and rating agencies till we get a resolution.

Await your revert and support to reclaim what is rightfully ours.

Prateek Agarwal
[protected]@rediffmail.com

the last point of the abv. mentioned complaint is vry true..even i had purchased a fabia.
they gave 1st service bill around[protected] rs, n the ac's gas pipe was leaking, n i had sent it to autobahn sewri in mumbai, but the problem ws temporarily fixed n i agn had problems wit the ac in 10 days itself. i sent my car lik 3-4 tims fr the same prob. whc ws never solved.. n ultimatly i had sold the car in jus 8-9 months..i was a skoda fan .. but nomore!! n the same ac problem ws rectified by a local garage fr a min. amt. whc d authorised workshop cudnt fix for 5 months. pathetic aftr sales service.

PRADEEP PATEL K.R, [protected]
PATEL AGENCY
Main Road, BALEHONNUR – 577 112,

Chikmagalur Dist.

CHEATING WITH IRRESPONSIBILITY BY SKODA COMPANY

I Mr.Pradeep patel have purchased skoda fabia vehicle from TAFE ACCESS LTD,
DEO GRATIAS, CJHILIMBI, URVA STORE, MANGALORE. On[protected]. Afterwards that vehicle was done wheel alighnment from 4500 kms to 9000 kms including wheel basing.
As per instructions and guidence given by company showroom authority that the vehicle should give 30000 kms tyre capacity .But unfortunetly the same vehicle got tyre exhaustness only for 10000 kms, and afterwards while traveling vehicle getting punchered often and often.
Due to this problem it is verry difficult to travel long distance.Regarding about this problem I contacted TAFE ACCESS LTD, St.MARKS ROAD, BANGALORE. While contacting them they told that they are not responsible for quality and standerdness of tyre, and also thy told me that tafe access ltd or Apollo tyres are not responsible for the same.
After the discusstion management of tafe access ltd suggested that better to contact Apollo tyres ltd.One more dishearting thfing is they does not talk with me properly.Aftrwards people of tafe access ltd instead of doing service after 15000 kms they have done for 11425 kms and I have payed 8507.00Rs service charge to them for the same.
In order to get good performance of the vehicle. I again contacted APOLO TYRES LTD, TAKSHILA BUILDING, KODIAL GUTHU, WEST ROAD, MANGLORE. On[protected].on that day I complained regarding about tyer related problem.For that they checked tyres and told that there is no manufacturing diffects in tyers and also they have given a written statement on their letterhead stating that apolo tyre company is not responsible for the tyre problems.
On keeping hope and faith on MRS.SKODA Company regarding about company having an international standerdness and prestigious of quality manufacturing, quality distribution, quality control, Keeping behind all those things I purchased this vehicle by paying huge amount.
Since the day of purchasing the car has created so many maintenance problem like stearing tight, dragging right side, suspention problem, so on and so far.
But all those problems the company had not reacted any things but shown their customer caring and satisfaction disability.
I didn`t got any value regarding about whatever the amount I have payed towards maintenence expence since I purchased the car from the so called company.
Now I request that skoda company must and should react about my vehicles problem.the company should have hear my vehicles problem and either the company have to exchange the car for a new car, or they should have repair the vehicle properly, so that the vehicle should not give any problem in future.
The above contents I am properly brings to the notice of consumer forum on good hope.
I am also brings to the notice and informations to news channels like TV9, Suvarna 24*7, and some of the renowned press authority.For all these thins I have spent more than 3000Rs yet.
Finally I request to the company or the concerned authority to clear my problem, or if they failed to clear the same they have to pay compensation including my expences..


VEHICLE NO:6417
CHASSIS NO:TMBFK5J6BG019722
ENGINE NO:CFW152844
Thanking you

Pradeep patel.K.R


Documents submitted for kind reference
1.Invoice of car
2.Maintenence charges bill
3.Registration certificate of the car
4.Motor insurance policy of vehicle
5.Driving licence.

Hi everybody i have purchased a skoda fabia 1.2. TDI elegance at the time of purchase i was given a price list of spares which stated the changes of the prices of its spares. when i checked it with the service stations today, it was a stroke of horor to find that those prices are not even near to the actual prices e.g. clutch plate assembly along with fly wheel stated price as per spares price list is 12000/- where as its actual price is Rs. 36000/- so my frank opinion is, dont even consider Skoda vehicles in thoughts as well. on top of that while purchasing there is smthng called as extended Warranty which is nothing else than " BULL " as you have to pay for each and every stuff. The service stations does not even have got the details of the parts and stuff that is covered under warranty.

Dear Sir, --My FABIA CAR --Purchase date-05/05/2011--KMs-11200 Km
Attach herwith My Back door Driver side Door bedding problem.actually It was due to manufacturing fault. as It was shown to Your authorised dealer, He was not interested to replace the same. He asked me It was replaced at Ur Cost. & same part is not available @ asset Auto. Pune. So I request u to look matter personally & If reqd. I will send the detail Technical Test Report of this faulty rubber bedding, frm Engineering College ( Cost should be borne by Co.) .So plz. replace the same at the earliest bcoz water is leak thru this door. plz. do the needful. My Cell No.[protected]
Thanking You,
Ravindra T. Chavan
My [protected]@gmail.com

recd. back

Best place to service your Fabia is a local mechanic who has a sound knowledge of diesel engines and not at authorised service stations. They will burn large holes in your pocket for something which can be taken care by your local mechanic for few hundreds.

so think about it as well as do not take any extended warraty for the vehicle at the time of purchase coz if you calculate it properly the warranty and service cost of the vehicle is higher only with the dealer.

I have skoda fabia tdi car.I have same probleme of chamber breakage due to stone hit.there are poor service in solapur city. There are less ground clearence so that's the common problem.The dealer shivratna motars solapur says it need to15 days. I think u should increase ground clearence and should give better service to customers.

I have skoda fabia tdi car.I have same probleme of chamber breakage due to stone hit.there are poor service in solapur city. There are less ground clearence so that's the common problem.The dealer shivratna motars solapur says it need to15 days. I think u should increase ground clearence and should give better service to customers.

From,
A.G. Mines
Ashwath. S. Gaonkar
2nd Phase, Plot No.48B,
Tarihal Industrial Area
Hubli-30

To,
SKODA Auto



Subject: Mahant Motors Hubli using SKODA Brand even after cancellation of
Dealership license and spoiling SKODA brand image.

I, Mr. Ashwath. S. Gaonkar purchased SKODA Octavia (L&K) from M/s. Mahant Motors, Hubli 1½ years ago. (19th Nov 2007). My vehicle number is KA-25-M675 (Serial No.AGH1U47A010342, Chassi No.TMBAGH1U47A010342 and Engine No.ALHE21196).
By the time of purchase we got a assurance of 3 years warranty (or 60, 000kms) but on[protected] when we approached Mahant Motros, Hubli for 4th Service, we got a negative answer from Service Manager (Mr. Mahesh) telling that “SKODA Company” cancelled this offer in Karnataka & by doing this company is cheating its valuable customer network in Karnataka. It was really hard to believe and the same time he said they can do only paid service. We felt sad about the companies approach towards customer. So I contacted Mr. Ganesh, Skoda Auto Service incharge of North Karnataka. He suggested me to get the service done in Shrine Auto Kolhapur service centre (Maharashtra). From here a series of problems started I took a appointment (Mr. Milin) and dropped our vehicle on[protected] for services after our 4hrs drive. After a inspection service center people noted down the problems. The A/c was not working, head lights were off and wiper was not working. Then they told us to collect the vehicle at 6.00pm when we were waiting for the service done at 4.00pm the service manager Mr. Milin said he cannot do service for vehicle which purchased in Karnataka.
Once again we got shocked. We suffered a lot to drive back home without a head lights and cost of our life. It was really depressing after all this incident. I contacted customer care and registered a complaint ID:11D118709.
When I contacted a customer care we got a shocking news that M/s. Mahant Motors, Hubli licence of dealership was cancelled. After being a owner of Skoda we were not aware of the development and still M/s. Mahant Motors, Hubli is running under SKODA brand name service and spare parts are also available.
I am in dilemma that who is misguiding M/s. Mahant Motors, Hubli or Customer care?
Finally the customer who trusted SKODA as brand are facing the problem. If it continues it will loose its brand image. SKODA has to take immediate action against the people; who are misusing the brand name for their greed.
One more interesting thing is Mr. Mahesh of Mahant Motors, Hubli and Mr. Ganesh of North Karnataka SKODA incharge is still in touch.

Please clarify the following.
 Is 3 years warranty scheme is cancelled in Karnataka as told by Mr. Mahesh from Mahant?
 Where I have to get the service done in Karnataka only? Why not in rest of India?
 Is anybody can run service station in your brand name without your authorization?
 Are you Ok with the customer’s harassment?

I would like to have your replay on above issues immediately and solve our problem. Otherwise I would like to go to all legal measures get the justice and filing case in Consumer Court about cheat and mental harassment. We would like to release the press statement to show how a customer goes cheated from a prestigious company SKODA Auto.
Once again I would a like to request you to take the action against the M/s. Mahant Motors, Hubli who are misusing your brand name and Kolhapur service station for not taking care of customer’s problem and guide us to resolve our problem.
Thanks and regards




Sd/-
(ASHWATH GAONKAR)

How and why is this a complaint??

Hey..

I have a Skoda Laura and and my Music System and my AC Knob is not working for the past 9 months

I made a complaint to Skoda India, Aurangabad more than 3 times and I even emailed them but till this date there has been no positive response and they have not been following up the matter

I even wanted to complaint to Skoda Czech Republic about the problem and how and lightly Skoda India is taking the matter but to my bad Luck that Skoda Website doesnt have a email address to complaint to Skoda HQ's

If anyone has a Email address so that I can address my complaint to Skoda Czech Republic pls inform me as Skoda India is not willing to take the matter forward.

Thanks,
Ankit Tolia

We Thakor Ride-On Tyre Protection Corporation have a product which can avoid such accidents and also give additional benefits of saving fuel, increasing tyre life, lower operating and maintenance cost of vehicle, reducing downtime of the vehicle. Also, with Ride-On the motorists will never be in DANGER on EXPRESSWAY where there are many cases of ACCIDENTS due to TYRE BURSTS and TYRE PUNCTURE.

We have testimonials from various customers, tyre dealers, dealers etc. You can go and see them on our website. www.ride-on.in or www.ride-on.com .
AVOID ACCIDENT DUE TO PUNCTURE 100% GUARANTEED SATISFACTION

TUBE AND TUBELESS TYRES

DETAILS OF OUR PRODUCT

FEW ADVERTISEMENT SAMPLES IN LOCAL NEWSPAPER AND TIMESMEDIANET

http://www.timesmedianet.com/oms/userfiles/PressRelease.aspx?ID=2743

http://www.timesmedianet.com/oms/userfiles/PressRelease.aspx?id=2692
FEATURES AND BENEFITS OF RIDE-ON TPS :
• CONTAINS FIBERS SIX TIMES STRONGER THAN STEEL.
• PREVENTS & SEALS PUNCTURES INSTANTLY.
• EXTENDS TYRE LIFE BY 25% OR MORE.
• SELF SEALS PUNCTURES AS THEY HAPPEN EVEN WHILE YOU ARE DRIVING.
• ONE APPLICATION ONLY FOR ENTIRE LIFE OF TYRE.
• MAINTAINS PROPER TYRE INFLATION.
• IMPROVES FUEL ECONOMY.
• LOWERS OPERATING AND MAINTENANCE COSTS.
• HELPS REDUCE DOWN TIME FOR YOUR VEHICLES.

DEAR SIR /MADAM,
I HVE OWENED SKODA LAURA 06/01/2007, BUT NOW M FACING PROBLEM WITH GEAR TRANSMISSION, IT JERKS IN SHIFTING IN 1/2 GEAR AND SO IT BREAKS THE PICK UP, AND ALSO WHILE RUNNING IT SPINS AND VAIBRATES, , , I HVE GVIEN MY CAR TO AUTOGRAPH SALES AND SERVICES, THEY HVE SCANNED THE CAR AND HAD DETECTE THE PROBLEM FOR D SAME, MY CAR IS LAYING DER FORM PAST 2. 1/2 MONTHS BUT THEY STILL WORKING ON IT THEY DON REPLY PROMPT, THEY JUST EXCUSE US AND DIVERT MY MIND, M IN CONT .WITH MR.KEETH.MR SAILESH. ANY MANY OTHERS, WAT ARE THEY DOING WID MY CAR I DONT KNOW, HVE EVEN COMPLAINE TO REGISTERED OFFICE IN AURANGABAD, SPOKE TO ASHWINI THAKRE, BUT SHE IS THE SAME, NO PROMPT REPLY FORM THEM, THIS ASKES FOR THE REPORTS FROM EACH OTHER, (ASHWINI & KEET), M PLANNING TO GO CZECK PPLS KNOW IF THEY RESPONCE THE SAME, I DON KNOW WETHER IT WILL WORK FOR ME OR NOT.
THEY BEEN TAKING TRYLE THEY DASH MY CAR ON BOTH D DOORS ITS GOT GOOD DENT ON IT.THEY ARE SO CARELESS, I THING DIS PPLS ARE EITHER ILLITERTE OR VERI SMART, BUT IHVE KEPT MY MIND STABLE FOR NOT TO BUY SKODA VEHICLE, AND ALSO PPLS AWARE FOR D SAME, WEN EVER V USED TO CALL THEM THEY WILL NEVER ANSWER THE CALLS, AND IF THEY ANS THEY SAY BUZY IN MEETING CALL U LATER, BUT THEIR LATTER NEVER COMES AFTER, I USED TO GO EVERY ALLTERNATE DAYS TO ASK ABT THE CAR, , , HO JAYEGA 2 DIN MEI !!! THE SAME REPLY FORM PAST 2 MONTHS...

HARDIK .B.SHAH
EAST WEST MACHINO TECH.
[protected]

hey guys why dont you share your complaint on team-bhp on the below link. there is a major case going on there

http://www.team-bhp.com/forum/indian-car-scene/55796-team-bhp-stands-truth-but-s...⇄

Please get in touch with Mr. Sudhir Srinivas from the Skoda after sales department on sudhir.[protected]@skoda-auto.co.in or[protected] to resolve your concerns

i have done three services from skoda.three of my experience with skoda is bad.now my car water pump have blocked.from last 15 days agency dont have pump.due to [pump my ac is taking load.some time smell like something is burnt.my car is in very bad position.next week i will visit krishna auto and will fire my car in front of your showroom.

TO, SKODA(CUSTOMER CARE)

DEAR MISS.ASHIWINE THAKUR,

ITS QUIET UNPLEASURABLE TO WRITE THIS EMAIL TO YOU AS ITS REGARDING QUALITY STANDARD, SERVICE DELIVERY AND CUSTOMERS SAFTY, WHICH WAS HIGHLY CONSIDER BY US WHILE PURCHASING THE CAR FROM YOUR COMPANY SKODA.

QUALITY, SERVICE AND SAFTY WERE THE ONLY THING IN OUR MIND TO PAY HIGH PRICE TO SKODA COMPARETIVELY OVER OTHER BRANDS OF CAR IN SAME SEGMENTS.

SINCE THE TIME I BOUGHT THE CAR IT HAS BEEN TAKEN TO THE WORKSHOP ON SEVERAL TIMES. IT HAD TO BE TAKEN FOR BAD SMELL COMING OUT OF AIRCONDITION, OR POOR APPLICATIONS OF BREAKS, ONCE UPON OUR COMPLAIN OF BREAKS, DEALER GOT THE BREAKING SOFTWARE UPGRADE. AFTER THAT TIME AGAIN I HAD PROBLEM, BREAK GOT JAMED AND I HAD TO APPLY HAND BREAK TO STOP THE CAR, I REPORTED TO WORKSHOP INCHARGE HE HAD KEPT THE CAR UNDER OBSERVATIONS AND THEN CAR WAS GIVEN BACK TO US. I AM NOT SURE THAT IF THIS PROBLEM DOES NOT OCCURED AGAIN.

WITH THIS WE ARE FACING NEW PROBLEM, AIR BUBBLE HAS SURFACED OUT ON THE OUTERSIDE OF THE 2 TYERS OF THE CAR, AND WONDER IF OTHER 2 MAY EVEN HAVE SAME OR OTHER PROBLEM IN THEM.
I HAVE GIVEN THE CAR SINCE LAST 15 DAYS TO THE DEALER TO CHANGE THE TYERS AND THEY ARE ASKING ME TO PAY 40% OF TYERS COST.

I THINK THIS CAR IS SOLD TO US WITHOUT CHECKING WETHER ITS SAFE FOR USER OR NOT. WE ARE HIGHLY DISATIFIED BY ANSWEAR OF GENERAL MANGER MR. SAMEER KHOTHARI AT BLITZAUTO.
I REQUEST YOU TO TAKE BACK THE CAR AND GIVE US OUR MONEY BACK SO WE CAN BUY OTHER CAR OF GOOD BRAND WHICH HAS SAFTY, QUALITY AND SERVICE AFTER SALES.

VECHILE DETAILS:
VIN NO.TMBDCEJ28A503400
CAR NO: GJ-5-CK 9901
COLOUR: RED
MODEL: FABIA ELEGENCE(PETROL)
PURCHASE DATE 27/05/08


DENISH KAPADIA.

Dear Ms.Thakre

PLease call when you have time and please do bother to update.

My car is with the AUtogrpah SODA for One MOnth and this is resposnse and support i get to use a SKODA Fabia.
A BLANK ANswer. I am extremely let down by my choice of your car.

I realy do not understand how on earth it can take one month to find one simple spare Parts

If you do care than please call and update.

Regards

Nimesh Dadia
[protected]

Skoda — bought new car and the company gave same no plate to two different owners

on 13th jan we bought car from artia motors in faridabad skoda laura and to our utter shock on 3rd of feb we saw the same car skoda laura with same number plate what we had.on asking the agency people they refuse to accept that they have commited this mistake.

Against Skoda’s Unethical Conduct

Dear Fellow,

I have recently had a terrible experience with Skoda which has costed me a lot of money, harassment and still an unreliable Skoda Superb car. Astonishingly, The Skoda Company is hands-in-gloves with its Dealerships & Authorized Workshops, who are given a free-hand to exploit customers and fleece them mercilessly by Skoda itself.

I empathize with the similar exploitation inflicted on you by Skoda and hence urge you to not let it just be at the hands of foreign companies, who think of India as a dumping ground and Indian Customers a bunc of weak, uneducated .

I am creating a forum of 100 similar sufferers who can together jointly address our issues with Skoda to apt regulatory, media, public and rating agencies till we get a resolution.

Await your revert and support to reclaim what is rightfully ours.

Prateek Agarwal
[protected]@rediffmail.com

Hello Sir,
I have a Skoda Octavia car under registration number WB02U6555. I have sent the car to the authorised Service station of skoda i.e. Jia Auto in Kolkata...
After the inspection of the car Mr Sourin said that my car need a servicing and need to repair my fuel pump. But after getting the delivery of car against a billing amount of Rs 62392. But in two days time again my a.c, doesn't worked which they have repaired two days back. My indicators and head light does not work which they charged me two days back, my fuel pump is not working which they have charged me 43000 bucks to repair, my new door lock is not in function which has been replaced two days back...so I have to again bring my car driving 120 km from Haldia to the workshop. ...Furthermore, I used my car only for six days in the last 45 days paying the total amount of 85000 bucks ...and today I.e. 18/6/2013 I have again I have sent my car to the workshop...
So I wonder skoda has a very poor and cheaters service. It's better to giv u car to any road side garrage..dat could b better choice...I don't know I much would u b effected wid my complain I don't know, but I have BMW, MERC, CHEVROLLETE where dere service is outstanding...but SKODA people are simply CHEATERS!!!


Regards
Ibrahim Ali Shaikh
[protected]
[protected]@yahoo.com

I' m using SKODA LAURA for the last one and half year. Soon after the purchase all the three tyres bulged within 5000 Kms and this was reported to the service centre in Calicut and after several negotiations, the tyre got replaced. Again after 10000 kms the same complaint is repeating, in addittion to that there is a high humming sound, while driving. This was reported to the concerned and later it got confirmed that this is due to the mecanical complaint of the vehicle. My vehicle was lying in the service station just two weeks before for a duration of two months due to another major defect i.e. the Mechatronics Device of the car, costing about one and half lakh. But luckly this was covered under warranty.

I'm very much dissatisfied and dissappointed due to the poor service provided by the dealer in Calicut City. I was not abled to use the vehicle for two months and frequently visiting the service centre due to several complaints. I enquired this with some of the other Skoda Laura owners as well and there were also facing several complaints mainly with the very poor performance and unprofessional attitute of the dealer i.e. M/s. Marikkar Engineers, Calicut.

I' m using SKODA LAURA for the last one and half year. Soon after the purchase all the three tyres bulged within 5000 Kms and this was reported to the service centre in Calicut and after several negotiations, the tyre got replaced. Again after 10000 kms the same complaint is repeating, in addittion to that there is a high humming sound, while driving. This was reported to the concerned and later it got confirmed that this is due to the mecanical complaint of the vehicle. My vehicle was lying in the service station just two weeks before for a duration of two months due to another major defect i.e. the Mechatronics Device of the car, costing about one and half lakh. But luckly this was covered under warranty.

I'm very much dissatisfied and dissappointed due to the poor service provided by the dealer in Calicut City. I was not abled to use the vehicle for two months and frequently visiting the service centre due to several complaints. I enquired this with some of the other Skoda Laura owners as well and there were also facing several complaints mainly with the very poor performance and unprofessional attitute of the dealer i.e. M/s. Marikkar Engineers, Calicut.

Skoda - Laura — FOG LAMP FELL OFF

Dear Sir,
I purchased a brand new Skoda Laura on 17 April 2009 from Marikar Engineers, Kochi . Ive driven only about 1500 kms and then the right Fog Lamp just fell off. I complained to Marikar as well as Skoda and till now this has not been rectified under warranty. Today, The company replied backl stating the job cannot be done under warranty as thereare scratched on the Lamp which suggests an external impact. This is false and fabricated. There are no scratches and furthermore the lamp would have broken if there was an external hit and not the fitting inside.
I kindly request Skoda officials to look into the matter at the earliest.
Rajesh
Tel [protected]

hi all,
I completely agree to Shantibhai G. Tank for writing about 'Faulty AC' of skoda laura. Performance of AC in skoda laura is disgusting, it fells desert summer besides running the AC on full for quite some time. The car definitely has some problems of foul smeel. Also the service which is provided at the skoda garages are awful.

I too am facing the heat. on approaching the service centre here, ahmedabad, in the very begining the vehicle was taken to baroda stating the company is better equipped. then after four full days they give back the vehicle with the ac still barely functional. every now and then the same approach whcih is anti consumer is taken. Now when i am putting my foot down saying i need a resolution they are saying the warranty is over. on asking for the details of the initial outcome there is no data given saying the soft ware is changed and hence during the warranty they gave false hopes and now they are demanding money to replace the same admitting that there is a fault in laura ac. the manager then is not there. the data then is not there. hapless feeling is there.

Model: Octavia Elegance . Engine No: ALHE24164. Chassis No: A007975 .Delivery received on 18th July evening from JIA Auto sales PVT LTD. 234/3A .AJC Bose Road .Kolkata : 700020. State West Bengal .Country : India

Dear Sir;

I had such a high degree of respect for the track record established by SKODA Motors in rolling out products of superior quality for over a century that I had no hesitation in driving away an OCTAVIA from the show room without a test drive. Though I may have purchased your new edition of Laura Elegance if I would have been properly briefed on its excellent features and advantages.

But I am sorry to tell you that this is perhaps the greatest blunder I have committed in my life. I have had nothing but problems from day one. To add to my misfortune, I have a dealer who seems to be totally disinclined to be of assistance.

I was given a test drive of Laura automatic and was impressed by the look of the car but as Calcutta road are congested therefore I preferred to go for a manual car instead
I went to your dealer – JIA AUTO SALES LTD, AJC Bose Toad, Calcutta on 9th July 2008 with the intention of purchasing a SKODA Laura Elegance. Since the people at the showroom were not able to convince me on its performance on road I decided to go for an OCTAVIA, as it was a tried and tested vehicle. I decided and impulsively booked an Octavia Elegance and paid Rs. 50000/- to Jia Motor .

In absence of the brochure for the model I could not get an idea of the exact features that the model has, I expected that there would be a DVD sound system in the car and I told Mr. Rohit the Sales Manager to confirm me on the same, as previously I have only used top-of-the line sound system in my cars. He assured me that even if it is not here he will somehow manage to get one .

On 12th July your sales manager was intimated on the delivery of the vehicle booked by me to be on 18th July and I specifically requested to hand over the vehicle by 2.00 PM.

Without proper information on the delivery from your dealer we went to the dealer at 4.00 PM and found that the vehicle was yet to arrive at your showroom. It arrived at 6:00 PM and was handed over to us when it was almost dusk. There was confusion about the accessories, registration number plate etc., and we found our selves completely neglected in absence of a proper navigator to brie[censored]s on the matter . Mr. Rohit was not to be found anywhere though he was repeatedly called by my colleagues and by me on the delay and on the music system. The delay not only has jeopardized my work and ruined all the arrangements made for the ritual ceremony that one does on purchase of a new vehicle.

With prior intimation and proper brief from your end I could have installed music system of my choice on the day of the delivery and also could have through checked the car accessories in the day light if I would have got the vehicle on time.

While driving back to my work from your showroom the engine stalled five times. Firstly, I thought I might be the fault of the drivers. When I took over after the vehicle had automatically stalled thrice, I found that the Odometer was not working. There were no splashguards at the wheels, which are most essential on Calcutta streets during the monsoon.

Next morning I noticed that the plastic covers were unsealed and seat covers were stained.

The next day when we got in touch with the dealer regarding stalling of the engine, non-functioning odometer and the splashguards, their representative arrived and along with my colleagues found the fuse to run the odometer was lying inside the ashtray. It was clearly evident that the odometer had been disconnected to conceal the fact that the car has been used by your people prior to the delivery.

We were asked to go to the dealership by their representatives for having the splashguards installed against charges. When we went to the dealership they could not find splashguards of the right size to fit the vehicle and we had to return without the flash guards. We were again instructed by Mr. Rohit to send the car to the workshop for fixing the splashguards against charges.

We could never understand the logic of providing splashguards for the rear wheels and customer having to pay for the guards on the front wheels. It seems rather curious to me. I would have not ever hesitated to purchase these essential accessories, if told by the dealer’s people.

It is amazing that a SKODA Dealership does not have a stock of minor accessories.

The engine still keeps stalling twice or thrice a day. And though I was lucky to escape major accidents twice on the highway (Eastern By Pass) but could avoid pubic agitation for blocking the way.








From the evidence of the odometer having been disconnected; the stains on the seat covers, the malfunction of the system that has caused several interruption while driving and our having to wait for four hours at the dealership, we are unable to accept the vehicle as a fresh and new one.

So what we have got is a “USED CAR”. On top of that with all its faults what we have with us what is commonly called in the USA – a “LEMON”

Whenever I call up the Manager of the dealership about fixing the problems, I get to talk to one his juniors has only advised us to have patience the issue will take sometime to solve and has differed the matter .This has been going on for a week now.

I have complained to the Customer Care Service 5/6 times but have never received a proper response except a show of arrogance.

Mr.Rohit who showed his interest and called me on 24th July to solve the matter, failed to be on time at my office on 25th July at 12.Noon as agreed upon, I had to rush for a meeting and visited your showroom while coming back to meet your General Manger and to speak to him on the car matter and an allegation brought to my notice by Mr.Rohit that a person from my office has made a call to Ms.Suchorita Majumdar of your showroom and she has felt insulted by the communication.
Since we knew that the allegation has been brought to divert the attention from the actual crisis, We requested the lady to show the number that she has assumed to be ours, as expected she and the rest of the showroom staff found to be nervous and ultimately showed us a number that does not belong to us ..
Yes, she was called by my colleague twice once around 3.30pm to seek her help to speak to the higher authority and next at 5.51.pm to get her feed back as she assured us to help . So the question of insult does not arise .

What an excellent way to help us, instead of trying to solve our problems they are now resorting to counter allegations.

The entire episode has disturbed my peace of mind and created a great deal o[censored]nnecessary tension. In fact it has created a phobia about purchasing a brand new car.

My faith and trust in SKODA has been totally shattered. I regret having made a wrong choice. I could have easily gone for another premium brand (because my budget was
Rs.16, 00, 000/-) from a dealership run by knowledgeable and sensitive people.

To conclude, the facts stated above are proof that we have not been delivered what we were promised. We have paid for a used faulty vehicle, which is not serving the purpose for which it was purchased. This is a clear case of breach of trust.


With the interference of Mr.V.K.Soni general manger Jia Auto have made the matter worst he assured on replecement of the vehicle and requested to handed over the used Octavia to him, he later took the car to his showroom and thenafter failed to keep the appointments and his committments of getting back to us on the replacement of the vehicle .

Rather he has mailed us on 6thstating that the car is ok hence he has solve all the disputes after the car was taken to show room...
I, therefore, request you not to force me to retain the afore mentioned vehicle and seek for more trouble in future instead to do the needful to have an everlasting relationship with you .


I shall highly appreciate a response from you.
God bless you all.

Sincerely yours,

Niladri Biswas

Niladri Biswas My mobile number is +[protected] I mailed my complaint earlier about a usedand disputed car being delivered to me by Jia Auto Sales Pvt Ltd ..Kolkata .India

Regards

Niladri Biswas

Skoda/ Laura — Non Functioning of Music System

Laura automatic for last 6 months no part avaliabler for reparing the music system thus no CD player & Radio working

Hi! I bought a Skoda Laura L&K A/T. I am fed up with the car. It must have gone to the garage atleast 10 times in 2 years. Everytime I complain to Aurangabad there is no response. Skoda India is taking things very lightly. Autobahn is a screwed up service center. The car I don't think is meant for Indian roads or I think they have thrown all defective models in India and Skoda India is not ready to accept it. I have so much of rattling noise from the doors they are not able to rectify. I also asked them to return my money but no reply again.

these skoda peoples r of thick skin!!!
they care hell form there customers,
i would definitely say beware of these peoples they cheat u like anythings...

I Sachin Lodha is owner of Skoda Laura (L&K), I have problem of AC of my car all ready complaint of same is registered 31A101609. i had sent my car on 21/1/2009 for servicing at asset auto (i) pvt ltd. as there was problem in AC. After through inspection it was told by service advisor that condenser of AC need replacement. I took estimate of 19544/- same and then gave confirmation on same day for condenser replacement. He demanded some advance for procuring material I paid total amount in advance.



They replaced my condenser on 22/01/2009 and said that work is done ok. But from very next day i found that AC cooling is not proper. As i was out of town from 24th to 26th when i returned i visited service station where on again checking they said "AS PER WORKSHOP DIAGNOSING AC COMPRESSOR FOUND INTERNALLY DEFFECTIVE & NEED TO REPLACEMENT". They again gave me quotation of 50160/-.



i don't understand that was there problem in condenser or is there real problem in compressor. or problem is something different.



Sorry to say these people are making business of this. Ultimately we are sufferer creating bad impression about SKODA.

hello arya please call me i will be talk in your mobile only you will call me this number [protected]

i will be wait you calling

I HAVE PURCHASE SKODA LAURA.FROM DAY OF PURCHASE A/C GIVEN PROBLEM, NO COOLING EFFECT, INSPITE OF CHANGE OF COMPRESSOR, NO ACTION BY ANY SKODA AUTHORITY, I AM NOW THINKING TO GO TO CONSUMER FORUM TO ADDRESS MY PROBLEM,
WORST POSSIBLE ATTENTION BY MANUFACTURER., CAN BE RATED BELOW ONE STAR .

CAR REG NO-HR-51-AK8478

OWNER NAME-K.CHOWDHURY
C/O SAI TUBES PVT LTD
PLO T NO 46-SECTOR 27A
FARIDABAD

I am also frustrated with Skoda service support. I purchased Skoda Octavia in Jan-2004 and just after 30, 000 kms, its tyres got damaged. When contacted the Skoda service dealers, they mentioned that lower quality tyres have been used in that "lot" by mistake, but they can't do anything about it.

Contacted with consumer complaints dept of Skoda India and their response was pathetic.

-Deepak Gupta

I own a Skoda Laura Apr 2008 Model. Came with Dunlop Sport tyres. Left front blew up after 4000km and I was really lucky to survive. One tyre and rim replaced after 2months !!

Dunlop does not manufacture tyres for cars in India. These were rejected tyres picked up at cheap rates from East European country.Obviously there would be Blebs, bloating and blow ups !!


Second tyre went off at 27000km and ultimately the third one blew up at 28000kms

In addition I have had a clutch full assembly changed twice, horn changed twice and a turbo changed once.

All this before I have touched 35000kms !

Dont waste your time with Customer care- neither they have any say with the dealer or with the company management. They are glorified telephone operators.

I would suggest develop a personal rapport with your dealer


Arun

Am not surprised, the dealership is pathetic and their 'carry a damn' attitude is really bad. The product is great, but losing out to bad service.

Anandh.SP

this is reg the bad experience i had purchasing new FABIA.
I booked a FABIA under the name Mr. Pramod Kr. Gupta on 03.02.2008 thru Oberoi Motors, Dehradun. i had even given a booking amount of
Rs. 10000.00 as i was confirmed a delivery by 12.02.2008 for Satin Grey in Classic.
i again visited the showroom on 06.02.2008 when i was reassured the delivery by 12.02.08.
Yesterday i asked my ICICI loan agent to reconfirm the delivery, when we were on a conference call. Mr. Amit the sales executive at Oberoi Motors asks the agent to misguide us and ask us to pay another Rs. 100000.00 as down payment and once the payment is done then they will take another 15-20 days for the delivery and 12.02.08 was confirmed just to get the car booked still if the customer is in hurry then convince him to buy white color in ambiente which is available, this was all that i was hearing.
i was really shocked to hear this from a company that is has just started to grow on customer confidence.
when i contact other dealers in Delhi or haryana, none is willing to offer the car for other state as a pact between all the dealers.
Because of this monopoly we customers are being taken for granted and are cheated which is bringing a bad repute to the SKODA.
finally i have planned to drop the idea of buying any Skoda car,if this is the servise before sales then what it would be after.

Thank god you chose the right path
I am still suffering from the bad quality of LAURA L&K
I wount advice any body to buy Skoda

Yes i did
manik.[protected]@espl.in

There is a weight and abnormal tire wear out problem in the Laura as rightly pointed out by you. Any amount of Wheel Alignment or Balancing wont help. The tyres on this car dont go more than 40000km whereas on other car you can get up to 65000 with normal driving and following tire rotation and alignment schedules. Some how this car is a BIG LIABILITY and I hate myself for buying it. Toyota and Honda are better options.

superb the premium vehchile from skoda have worst service as far as warranty and parts are concern, i have a superb three years old and hardy driven 20000km coz of small parts problem and frequent repairs and dealers are helpless, only reply parts are not avialable.

god know what happen to them who buys the new version on 20009 feb lunch of new superb.

worst service and attandance, these people have taken us on ride after selling the vehchile.

msut be donre somthing with vinayaka skoda also which is new service centre in bangalore and have no ethics and commitment.

Skoda's service is the worst in this industry.I have a Laura bought in Trivandrum, Kerala.This dealer has managers who has no clue about what is happening in there service dept.I called and complained to Skoda twice. Even they did not have the common decency to call me back to resolve the problem.
So anybody thinking of buying a Skoda please think twice..

I totally agree with all of you, i also own a Laura which is giving me head ache all the time and those Idoits at skoda(Marikar) Trivandrum have absolutly no idea of wat they are doing, i also own a fabia and the story with that is also not any different, i feel killing myself for committing the same mistake twice.i ve done about 32k kms and already the suspension is done with it and to change it 35k, that is like almost a rupee/km just for the suspension alone, after paying 18lakh for the car.This is just one of the issue with one of the skoda car i am writing, the problems go on and on.and ya calling their customer care doesnt help neither does going there directly .i am taking up this matter leagally,

I Agree with you completely, no doubt the build quality of the car n its components is beautiful, yet after sales service is an utter pain ! I have tried Autobahn and JMD Auto workshops for servicing my skoda, yet its horrible the aftersales.

Am really keen on owning a Fabia and a VW Jetta, yet after my experience with my Octavia, I may never buy/ recommend a skoda to anybody.

Each time my car visits the service centre, comes back lookin older ~ parts missing~ new scratches~ unprofessional service from the dealer ~ more like the garage next door :(

I totally agree with all. Service is very bad in Hyderabad as well.
I bought car (OCTAVIA) recently and started giving problem after 1 month. They are saying it woiuld cost more than 1 lakh 35 thousands. This is very bad. I will have to go to CONSUMER COURT.

Please suggest whether do we get justice from there.

I bought Laura Ambiete on July 16, 2008. The car was running well but the airconditioning was extremely poor. A complaint was launchesd with Delhi and Aurangabad. Car was taken in by Continental Motors(please do not ever buy a car from here) and was returned saying it is working fine by Skoda standards.

We offered to return the car at a discount and lo and behold the summer of 2009 was aleady on us. The car was not cooling at all in Delhi heat. Skoda finally agreed to replace the Compressor, condenser unit and the blower unit. Continental took the car in on June 20, 2008 for FOUR days. The car has yet not been returned. It is still being repaired.

We have Mr. Yar Sayeed at[protected] to attend to customer complaints. He promises to call back but never does. Just now (five minutes ago) I called him to say that the car is with you for a month now and when can I have it back. He presumably is shocked that the car is still not returned. He has promised to call me back in 20 minutes. The call will never come.

Finally I have decided to go to the courts to recover a working car and to claim damges for 30 days of travelling in taxis. Mental agony is not included.

Please stay away fro this car specially Continental!

Potential Skoda Buyers Bewarned.

Skoda India and their dealers DO NOT CARE a damn about their customers.

I bought a Fabia in June 09, and regret every moment. My complaint was badly handled right from the lady who is their "After Sales" contact person on their mail.

After that I got a "survey" call wherein I explained everything again, I got a Complaint number, and thought that luck has smiled at last. But after 3 weeks, the complaint number has effected nothing.

Complete insensitivity to the customer. I think Skoda is pulling a fast one on Indian consumers.

The car is not made for Indians at all - they just force it down our throats. The levers are all designed for LHD cars, The bonnet can be opened only by the co-driver. Insensitivity at its best.

Fabia problems :

The window mechanism button console can be picked out by a 10 year old. Skoda dealer confirmend that this is the problem with EVERY FABIA, and Skoda is aware.

Bonnet opening lever can be pulled out by a 7 year old. Skoda dealer says that the snap fit does not snap fit sometimes! Sorry ! nothing can be done about it.

Snap fit fastners of the break light mounted on the rear windscreen are broken when the car is delivered.

My Skoda India experience I can understand why Skoda is an unpreferred brand in Europe.

Gurudas

Special REQUEST PL FORWARD THIS MAIL TO



M.D SKODA INDIA as I want to let him know where his hard work is heading to.







Dear Sir

I, Anupal Singh r/o house no 209 sector 9-C Chandigarh (India)

had purchased a Laura Candy White in my wife’s name (Harsimranjit Kaur ) with Vin No TMBBEE1Z39A150373 on[protected] from your dealership Krishna Auto Sales at Chandigarh. The car has been driven for only 4272 Kms & mostly to the workshop for the perpetual problem of emission of white smoke on starting the car, with foul smell as well as no pickup and low average.



I apprised M/s Krishna Auto Sales Chandigarh, on 08/08/09 about the said problems, who agreed to look into the problem and assured that the problem would be rectified.



I must compliment the staff at Krishna Auto Sales Chandigarh for going out of their way to redress my problem. They have been very courteous “but I am Sorry to say that people at Head Office at Aurangabad are not at all interested in rectifying the problem, rather their attitude is callous and high handed .”



The hit and trial method adopted from day one leads me to believe that you yourselves are not sure what and how to arrive at the final diagnosis, short of changing and replacing the parts and then eventually sending software to clear the defect “have done nothing.”



Sir not only have I suffered mental harassment and huge financial losses, but have also been told in no uncertain terms by Mr. S.K Aggarwal that the defective car sold to me by your ESTEEMED COMPANY will not be replaced rather it may take 2 Year for it to be repaired and the losses incurred by buyers like me are of no consequences to the company. Further when I requested him to furnish me with the details of the MD Telephone No., Email Address, He categorically told me that as he was the sole in charge …………HIS WORD STANDS FINAL.





So where do I go from here ?????????????





Regards



Anupal Singh

This is a foolish comment. My three years old Octavia was a terrific car and I just sold it reccently for a decent price

Very poor system of handling customer & customer complaints.The fly wheel is wornout.Skoda say you have over driven the vehicle while my car ia warranty.They partially attended Ac problem under warranty but Fly wheel is over driven.If you ask technical report then service manager says We have been asked not to show you or give the report of Skoda .It is ridiculous. HR 26 AP 7065

I dont know how to speak tio skoda people because no body pick up phone at Auranga bad.


Regards
Ranjan [protected]

Dear Sir,
Myself Rupesh Vijayvargiya residing at Bhopal, I have purchased the Fabia classic from your Dealer –Sagar Automobiles –Bhopal on 15th sep 09, after an hour the horn of the vehicle was not working and when I showed the vehicle to the service engineer he told me that the part needs to be replaced with new one now after that almost a month has been past but not getting proper response whenever I enquired I was told that the part was in transit and will be delivered in a day or two.

Kindly look into this on priority.

Thanks
Rupesh Vijayvargiya

GUys DONT BUY skoda, if you have any intention of seeing you not scribbling on this platform. And the reason for this is TRASH*TRASH + CRAP Service center. the company Krishna Auots especially jalandhar, is full of the dumbest technical staff, i ve seen in my life. Even a courier delivery guy can do better job on your car than these company people.

i have a supreb and its just an excellent product but if you have any problem, you are gonna kill yourself for buying, after your unfruitful visits to the company...
Imagine when i have to tell the problem, the part, the replacement and the procedure of the Gear Tiptronic.
Man!! they asking Rs 27000 for a part, which i can get (same VW Passat part) online for Rs 1, 250 . wont you feel like killing self.

I don t know why they charged me even for the check up of vehicle, when i had to tell them the part that could be faulty without opening, AND THEY COULD NOT FIIND fault EVEN AFTER OPEING THE TIPTRONIC COVER!!!

GUYs don't buy it, Cars are fabulous but SERViCE SUCKS.

YOU will thank me later on for advice. i Know

Skoda company slogan should be changed to "Buy Skoda, Buy Troubles". No accountability, No consumer reddressel system. No body to litsen to your complaints.

Skoda service staff is cooperative outside the service centre, pay tothem and get the vehicle serviced at your house or provide them neutral workshop. The ony solution and you als get stolen/removed working part s of other Skoda owners.

Cheers!!! Happy 2010

JUST FOR THOSE WHO ARE COMING TO THIS FORUM NEW.
HERE IS A SELF EXPLANATORY EMAIL EXCHANGE REG MY LAURA WHICH I PURCHASED IN JAN 2009. COMPLETED ONE YEAR OF NO RESOLUTION FROM THE COMPANY.

Mr Srinivas

I have not heard from you on my email (below) dated 19th March, and really there has been no detailed response to my original email dated 11th March, 2010 as well.

Perhaps you are travelling or not coming to work, though in this day and age, access to email while on the move is fairly routine.

In continuation of my query and difficulty, the vehicle has been in your possession now for a period of 3 weeks.

I would like to inform you, that given the condition of the replacement vehicle I have been given, I am unable to undertake long distance outstation travel which has started to impair my professional life.

I await your immediate response.

Nandan Srinath
+[protected]
C401 Chaitanya Towers, A M Marg, Prabhadevi
Mumbai – 400 025, India.




On 19/03/10 1:56 PM, "Nandan Srinath" <nandan.[protected]@timesgroup.com> wrote:

Mr Srinivas
It has been 7 days since your last email; the vehicle is still in your service centre, and I have furthermore no information on next steps as of date.
The vehicle was deposited with you since March 2, 2010 on this instance – a period of 18 days as we speak.

I wonder how much longer I need to wait for further examination or a definitive response from Skoda’s side to my email dated March 11, 2010 (attached below).

Regards
Nandan Srinath
+[protected]
C401 Chaitanya Towers, A M Marg, Prabhadevi
Mumbai – 400 025, India.

On 12/03/10 6:36 PM, "Sudhir, Srinivas" <Srinivas.[protected]@skoda-auto.co.in> wrote:

Dear Mr. Nandan Srinath,

We are in receipt of your below said mail and had noted the contents. Kindly be informed that our technical team is look into the matter. we will revert to your good selves with our resolution very shortly.

Thank you &


Best Regards

Srinivas Sudhir
Customer Care

SkodaAuto India Private Ltd
A1/1, Five Star Industrial Estate,
Shendra, MIDC, Aurangabad-431201
Tel: +[protected]
Fax:+[protected]
E-mail:srinivas.[protected]@skoda-auto.co.in



From: Nandan Srinath [mailto:nandan.[protected]@timesgroup.com]
Sent: Thursday, March 11, 2010 5:52 PM
To: Sudhir, Srinivas
Cc: Nandan Srinath
Subject: Re: My Laura car regn no. MH01A7067

Mr Srinivas
As you are aware, and for the sake of putting this on record, the Laura I purchased about 12 months ago, continues to have the problems mentioned in my mail below to you.

Since this last email of November 16, the car has been sent to the Skoda workshop a number of times.
On one of these occassions, I am told that the entire engine block of the car was replaced to take care of this problem of excess oil consumption.
However, even this dramatic step did not yield result and the car continued to have the same problem through till the end of February 2010.
The car was sent back to the workshop yet again on March 2, 2010 and continues to be in your possession as of the time of writing this email.

I am now informed by the workshop that Skoda plans on changing a few parts, which step ‘should’ solve this problem.

I want to place on record that in the last 9 months, the car has spent almost 45-50 days in your workshop for this same reason, and Skoda has been unable to resolve the issue of excess oil consumption. While it is hoped that your latest measures will indeed resolve this issue, I am afraid that I have very little faith – since so many steps and examinations in the last 9 months have not yielded any result. I fear that this may well be another ‘trial’ of sorts that is being undertaken and that the problem will re-exhibit itself in the coming days once the car is handed back to me.

My request at this time is that IF this problem re-occurs in the coming days after this latest effort from your side, then Skoda should finally see fit to replace the current vehicle with a new Laura vehicle, or return the purchase price of the car to me.

You and the company would appreciate that I have been more than patient in letting you resolve the issue till now, and that I have suffered a lot of pain & inconvenience from the overall downtime that comes from such frequent, and often long downtimes in the workshop.

I would like to hear your thoughts on this matter, and I would urge you to please respond to me by return email such that I have your response on record.


Regards
Nandan Srinath
+[protected]
C401 Chaitanya Towers, A M Marg, Prabhadevi
Mumbai – 400 025, India.


On 16/11/09 5:00 PM, "Nandan Srinath" <nandan.[protected]@timesgroup.com> wrote:
Dear Mr. Srinivas
I am writing to you formally today under extreme duress and frustration.

Around the end of January I had purchased a Skoda Laura from M/S Autobahn in Prabhadevi, Mumbai.

Around the end of April, while setting out on a long drive, I noticed the red light of the ‘low oil indicator’ flashing. I stopped the car, waited for 30 minutes and topped up with 2L of oil before proceeding. Post that – since early May 2009, all the way till the last week, the car has been sent to the Autobahn workshop at least a dozen times.

The car continues to consume engine oil at an alarming rate, and between Skoda and Autobahn it seems that no one can diagnose what the issue is.

I find this situation ALARMING – since for a period of 6 months now, there is no proper diagnoses or fix to this problem.

I find it highly INCONVENIENT and DISTRESSING that the car has to be sent to the workshop every other week to top up oil and for further testing.

My work & business are suffering due to this incessant downtime of the vehicle. And I am of the opinion that once the warranty on this vehicle runs out both Skoda India and Autobahn would have washed their hands off this very serious issue.

As you are well aware Sir, engine oil, or the lack thereof in the car is a potential threat to the long term life of the engine itself. I trust that you will look into this matter and revert to me within this working week.

In all honesty, I am in no mood – after 6 months – to listen to excuses and requests for more time. I think Skoda should be replacing this vehicle as it is obviously defective if the company and the service center can not diagnose the problem with the vehicle.

I would also request you to send me the name and contact e-mail id’s of the head of Skoda in india as well as the head of after sales service at the company.

My regards
Nandan Srinath

i purchased laura on 16-07-08.till today i have repaired my car from krishna auto sales chandigarh.my name is s.k.jain add. s.c.f-8 sector 22d chandigarh. my car reg.no.is ch 04 e 0666.my tyres are ruined because of bad rear shockers.they people say we can only change shockers if they are leak only. even if they are weak or ruined the tyres.what is the benifit of getting car service regularly from company if vechicle under warranty can not be repaired.kindly look into the matter and respond me or ask krishna auto to give me in writing so that i can proceed leagly.any other information pl. mail me or contact me -[protected]

i have purchased a skoda laura... i have repaired my car from kc motors jammu... my car reg. no Jk02 AK 0039... i m having problems with my car... they said that the car is perfect .. but i m getting the ENGINE check light again & again. plz tell me what to do leaglly.

i am owing a skoda laura car and is still in the work shop of the authorised work shop of skoda. I have put the laura to the work shop atlest a month ago for routine A.C. check as summer going on, because of the negligency at the work shop level now the car is not getting started. Authorised work shop of skoda has gone against the policy of the company, they have sent the parts of my car to out sider for the sake of rectification of problem without my consent even. The management is not serious regarding the issue created by the local level by any of the foreman of the company. I request all of you to send me any support in the terms of complain or any thing that will be help full to me to go for criminal as well as civil - consumer litigation so that no body from now onwards get suffered like us from service of skoda

i own a superb 2.6 diesel of 2006 run upto 1 lakh km. since i bought it i had problms with d tyre, which were of 3rd class quality provided by the dealer. i changed it by myself at 5 thousand km only..then had problems with the brake pads then with the total brake system... i changed that also... my cars booster of the brake had to be changed within 30000 km...my car whenever went for the servecing all te logo's were removed and and informed me that there were no logo and u have to put new 1ce...i did work of timing belt...upto nw i servecied my car soo many times that the total bill uptill nw must be more than 10 lakhs only of servicing... i took my car from pune maharashta...therefore whoever reads this take in mind that DONT EVER BUT A SKODA>>>

The Skoda Service is definately the worst. I am using a Laura L & K Automatic. 2006 Model. Everytime it goes for repair, they charge me a bomb. Its like servicing a BMW 7 Series after 4 Years. My average bill is 20K. The AC in Laura is really Sad. Spare parts are really really steep. I would never advise anyone to go for any Skoda car again. All said and done, The car is of Superb build quality, only service in Bangalore is terrible.

Dear All,

I have been using a Skoda Laura for the last therr years. I like the vehicle so much but now I am trying to sell it because of the utter lack of service from their dealer in Trivandrum, M/s Marikkar Motors. I thought that it was a problem with our local dealer. But now after reading all this I undrestand that this a general problem with everyone,

The only advice I can give is " Never buy a SKODA, at least in India"

Since last one month I have been chasing with you people for the repairing of my car, and it seems that you people are doing a favor in convincing the dealer to get the job done no paying Rs.17, 000.00, But for you kind attention I would like to make it clear that the customer using car like skoda does not run behind 17000, but as I have paid Rs.73000.00 for the same job I don’t want to pay anymore for the same job, .

And the fault is all your as the car has traveled hardly 6500 Kms since changing of Condenser and Compressor. And amazingly neither you nor your dealer has replied us any of our email regarding my car. And we strongly feel that it must be your policy not to answer or not to attend any customer complaint.

Attached is the entire story you will enjoy as a supplier to go through, and I hope you will understand the reason behind my daily efforts.

Dear Sir,


I am a proud owner of SKODA- FABIA CLASSIC Model, purchased from Torque Auto Ltd., Baroda, India. Mr Car Registration Number is GJ-23 M 8177.

My Car Fan has some manufacturing problem, this is the FOURTH TIME it has stopped working. The FAN has been replaced three times already in last ONE YEAR.

Now, recurrence of such problem is difficult to tackle as it consumes lot of time, money & energy. It is also very difficult to drive a car without Air-condition.

I want a permanent solution for my this problem & if you can not do anything on this kindly replace this car and give me a new fresh car.


I sincerely, request you once again to take up my this job on TOP PRIORITY BASIS and
do the needful at the earliest.

I will appreciate your prompt response / comment on my this email message.

Loking forward to your kind co-operation.

Thanks & Best Regards


Kantibhai Madhani

m cort m case kar rah hu aap aapni kabada car skoda laurra ko aapna pass rakho . my name is jai sing car owner my car no is hr 77 0032 h i purchase in gurgoan girrrage motors thank u MY PH NO [protected]

dear sir
i own a laura 2008 nov model... the car is great but the repair services are vry bad
coz there is shortage of parts which the company has to fulfill on time.

pls do the needful
as soon as possible... car no: MH-O1-AL-6424... it is at kurla workshop

regards
Sohail Khan

Every dealer of skoda seems to be hand picked by them to give the most horrible service, as I thought only the chennai dealer was bad. What is skoda India doing.? Training their sales and service people on how to irritate people to the maximum that they never ever come back to buy another skoda. Or are they trying to get rid o[censored]nsold stocks from the original skoda from czech to Indian customers. They treat customers who pay in several Lakhs to buy these cars as dirt. Is there no remedy to this, why should so many skoda owners suffer in India

I have purchased my Skoda Fabia elegance 1.2 car on 17.01.2011 ( chassis no AG018248)

(1) After one year recently one of the tyre was inflated and while replacing the same with stepney we found that the same is non alloy base !

(2)The car is very personal to me and was used by me and my wife only, during one of my recent long trip, my family members started complaining to me that they are not able to here the sound system clearly in the back seat. When cross checked with the dealer they claimed only front speaker is standard !

But the catalogue handed over to me during purchase claims 4 speakers.

I have been asked by number of colleague is your vehicle is of ABS, then why Skoda such a big company cant even give a small sticker for the same. ( now i am doubting is it there or not ?)

Inspite of repeated mails and calls NO SINGLE REPLY FORM SKODA


BAD SERVICE...

NEVER EXPECTED

please do not buy skoda cars i[censored] do this mistake ur going to suffer a lot because i owned a laura landk on 7oct2011 in amritsar punjab from day one the problem was in dashboard after 41/2month the problem starts in a/c and now the nose from doors i want to say in skoda u ll not find any happiness only sad days ll strat because now i am getting problem in brake pad i ll say how much im speeding in 5 months dashboard =9500, a/c=
60000to80000, doors=10000, brakepads =16000 now u all decided to buy this car ur pocket ll lose 115000 in 5months only so going sell this

Wheel Defect

I had a Manufacturing Defect in the Manufacturing of my 17" Rim of my Octavia A6-2010 that resulted in a Bad Accident on the High Way

Quality Defect in Rims

I Got a Quality Defect in the Casting of the 17" Rims of my Octavia A6-2010 that lead to a Hard Accident on the High Way

I own Skoda Laura and I purchased this car in July 2007. I have some problem with the car and not getting any solution.

From the day first A/c not working. Laura A/c is worst in this segment.

I sent the car for the service at M/s Giriraj Auto ( Gurgaon ) India and they told there was some loose connection in some blower pipe and it is been fixed.

After few days I feel same problem and I sent my driver again to Giriraj Auto and they told they don’t have service capacity today come again after few days.

Then I sent after 3 weeks and they told before sending my car I have to book it in advance for the repair then only they can take the car for repair.

Today same thing happened once again. I request to Giriraj Motors ( Mr. Irfan ) and he told there is no engineer today to fix this problem. I got surprised that city like Gurgaon they don’t have manpower to repair the vehicles. I believe Gurgaon has the maximum Skoda cars in India.

Giriraj Motors told me that they can’t do any thing..If I am not happy with the service then I can talk to Skoda customer care in India. I ask them to give me any senior officials contact number or email id they refused to give me . They told it is not possible.

Then I called up to Customer care and Ms Nikita took my call and assured me for the good service. I told her madam I know nothing is going to happen if possible give me some senior person contact no or email id bcz I want to get it repair today itself. I am going out of town for a week. I cannot drive the car for a week with AC problem. Since from few days cooling is very bad.

After that I called up Mr. Srinivas ( Skoda Auto India ) I told him the problem and told he will do something and revert me by 2PM IST. After few miniutes I got a call from Giriraj auto that they can fix the problem but I will get the car late night. I agreed that and send my driver.

After 4-5 hours I have been told by service staff that this problem cannot be fix because they don’t have the Part (AC FAN ). Then I ask them to give me in written that they don’t have the spare part not available. Finally they have sent the car back and my driver told they have written by manually even I cannot read that language what is written.

I am really surprised how the people are getting the service for the Skoda cars in India.
Nobody is willing to give any senior officials email or contact id.
Nobody worried about the service quality for the Skoda ( brand name ) even they don’t have sense how to talk with the customers ( especially Giriraj Staff)

Now I really thinking Honda and other cards have much-much better service compare to Skoda in India.

I own Skoda Laura and I purchased this car in July 2007. I have some problem with the car and not getting any solution.

From the day first A/c not working. Laura A/c is worst in this segment.

I sent the car for the service at M/s Giriraj Auto ( Gurgaon ) India and they told there was some loose connection in some blower pipe and it is been fixed.

After few days I feel same problem and I sent my driver again to Giriraj Auto and they told they don’t have service capacity today come again after few days.

Then I sent after 3 weeks and they told before sending my car I have to book it in advance for the repair then only they can take the car for repair.

Today same thing happened once again. I request to Giriraj Motors ( Mr. Irfan ) and he told there is no engineer today to fix this problem. I got surprised that city like Gurgaon they don’t have manpower to repair the vehicles. I believe Gurgaon has the maximum Skoda cars in India.

Giriraj Motors told me that they can’t do any thing..If I am not happy with the service then I can talk to Skoda customer care in India. I ask them to give me any senior officials contact number or email id they refused to give me . They told it is not possible.

Then I called up to Customer care and Ms Nikita took my call and assured me for the good service. I told her madam I know nothing is going to happen if possible give me some senior person contact no or email id bcz I want to get it repair today itself. I am going out of town for a week. I cannot drive the car for a week with AC problem. Since from few days cooling is very bad.

After that I called up Mr. Srinivas ( Skoda Auto India ) I told him the problem and told he will do something and revert me by 2PM IST. After few miniutes I got a call from Giriraj auto that they can fix the problem but I will get the car late night. I agreed that and send my driver.

After 4-5 hours I have been told by service staff that this problem cannot be fix because they don’t have the Part (AC FAN ). Then I ask them to give me in written that they don’t have the spare part not available. Finally they have sent the car back and my driver told they have written by manually even I cannot read that language what is written.

I am really surprised how the people are getting the service for the Skoda cars in India.
Nobody is willing to give any senior officials email or contact id.
Nobody worried about the service quality for the Skoda ( brand name ) even they don’t have sense how to talk with the customers ( especially Giriraj Staff)

Now I really thinking Honda and other cards have much-much better service compare to Skoda in India.

We puchased vehicle DL4CAV1540 Skoda Laura Car on dated[protected] from Giriraj Motors Pvt. Ltd., JMD. Pacific Square. Sector - 14. Part - 2, Gurgaon, Haryana.
1. It was rectified on 22-04-08 that the "Fuel Pressure Pipe Ring" was not fitted in the car.The fault was rectified by Silverton auto, Motinagar, New Delhi.We have written letter to Giriraj Motors and Head Office Aurangabad dated 28-04-08.No reply received till date.
2. A babble mark noticed on tyre on dated[protected] Kms).Silverton Auto nad Giriraj Motors both refused to change the tyre even the vehicle was very much in warranty period.A complained letter dated 20th sep 08 was Written to head Office in this regard.No reply till date.
3. Horn of the subect car went wrong five times from the date of purchase to 11 Dec 08.It was repaired number of times but working for one or two days only.Again we wrote a letter to Gurgaon and Head Office on 12 Dec 08.No reply received till date.
4. Sterio was not working fron the day one.After countless call to Giriraj Motors it was repaced on 11-02-09.
5. AC fan is not working from the begining.I requested n number of times at Giriraj Motors but all in vain because the part is not availabe.They have given request to Head office.against our request on 12-12 -08
6. Again the horn went wrong.
finding it very diffcult how to overcome these problums.Hope some posetive reply from your end.

Regards

RK Tomar
GD Foods Mfg India Pvt. Ltd.
Tilak Nagar Delhi - 110018

sir,
I TOTALLY agree with your complaint agains the Skoda Superb car tyre bursting and bulging. I have also purchased 2 brand new Skoda Superb cars about 4 months back, and i ma also complaining bout the same as your complaints are about the tyre and a faulty design of the product.
I am also going to the court of law against the company and also would appreciate if i can get your support in this.

thanking you,
ANIL AGRAWAL
(Aurangabad)

I have also had a major problem with the tyres from day one.