Skoda India Complaints & Reviews

hi all,
I completely agree to Shantibhai G. Tank for writing about 'Faulty AC' of skoda laura. Performance of AC in skoda laura is disgusting, it fells desert summer besides running the AC on full for quite some time. The car definitely has some problems of foul smeel. Also the service which is provided at the skoda garages are awful.

I too am facing the heat. on approaching the service centre here, ahmedabad, in the very begining the vehicle was taken to baroda stating the company is better equipped. then after four full days they give back the vehicle with the ac still barely functional. every now and then the same approach whcih is anti consumer is taken. Now when i am putting my foot down saying i need a resolution they are saying the warranty is over. on asking for the details of the initial outcome there is no data given saying the soft ware is changed and hence during the warranty they gave false hopes and now they are demanding money to replace the same admitting that there is a fault in laura ac. the manager then is not there. the data then is not there. hapless feeling is there.

Model: Octavia Elegance . Engine No: ALHE24164. Chassis No: A007975 .Delivery received on 18th July evening from JIA Auto sales PVT LTD. 234/3A .AJC Bose Road .Kolkata : 700020. State West Bengal .Country : India

Dear Sir;

I had such a high degree of respect for the track record established by SKODA Motors in rolling out products of superior quality for over a century that I had no hesitation in driving away an OCTAVIA from the show room without a test drive. Though I may have purchased your new edition of Laura Elegance if I would have been properly briefed on its excellent features and advantages.

But I am sorry to tell you that this is perhaps the greatest blunder I have committed in my life. I have had nothing but problems from day one. To add to my misfortune, I have a dealer who seems to be totally disinclined to be of assistance.

I was given a test drive of Laura automatic and was impressed by the look of the car but as Calcutta road are congested therefore I preferred to go for a manual car instead
I went to your dealer – JIA AUTO SALES LTD, AJC Bose Toad, Calcutta on 9th July 2008 with the intention of purchasing a SKODA Laura Elegance. Since the people at the showroom were not able to convince me on its performance on road I decided to go for an OCTAVIA, as it was a tried and tested vehicle. I decided and impulsively booked an Octavia Elegance and paid Rs. 50000/- to Jia Motor .

In absence of the brochure for the model I could not get an idea of the exact features that the model has, I expected that there would be a DVD sound system in the car and I told Mr. Rohit the Sales Manager to confirm me on the same, as previously I have only used top-of-the line sound system in my cars. He assured me that even if it is not here he will somehow manage to get one .

On 12th July your sales manager was intimated on the delivery of the vehicle booked by me to be on 18th July and I specifically requested to hand over the vehicle by 2.00 PM.

Without proper information on the delivery from your dealer we went to the dealer at 4.00 PM and found that the vehicle was yet to arrive at your showroom. It arrived at 6:00 PM and was handed over to us when it was almost dusk. There was confusion about the accessories, registration number plate etc., and we found our selves completely neglected in absence of a proper navigator to brie[censored]s on the matter . Mr. Rohit was not to be found anywhere though he was repeatedly called by my colleagues and by me on the delay and on the music system. The delay not only has jeopardized my work and ruined all the arrangements made for the ritual ceremony that one does on purchase of a new vehicle.

With prior intimation and proper brief from your end I could have installed music system of my choice on the day of the delivery and also could have through checked the car accessories in the day light if I would have got the vehicle on time.

While driving back to my work from your showroom the engine stalled five times. Firstly, I thought I might be the fault of the drivers. When I took over after the vehicle had automatically stalled thrice, I found that the Odometer was not working. There were no splashguards at the wheels, which are most essential on Calcutta streets during the monsoon.

Next morning I noticed that the plastic covers were unsealed and seat covers were stained.

The next day when we got in touch with the dealer regarding stalling of the engine, non-functioning odometer and the splashguards, their representative arrived and along with my colleagues found the fuse to run the odometer was lying inside the ashtray. It was clearly evident that the odometer had been disconnected to conceal the fact that the car has been used by your people prior to the delivery.

We were asked to go to the dealership by their representatives for having the splashguards installed against charges. When we went to the dealership they could not find splashguards of the right size to fit the vehicle and we had to return without the flash guards. We were again instructed by Mr. Rohit to send the car to the workshop for fixing the splashguards against charges.

We could never understand the logic of providing splashguards for the rear wheels and customer having to pay for the guards on the front wheels. It seems rather curious to me. I would have not ever hesitated to purchase these essential accessories, if told by the dealer’s people.

It is amazing that a SKODA Dealership does not have a stock of minor accessories.

The engine still keeps stalling twice or thrice a day. And though I was lucky to escape major accidents twice on the highway (Eastern By Pass) but could avoid pubic agitation for blocking the way.








From the evidence of the odometer having been disconnected; the stains on the seat covers, the malfunction of the system that has caused several interruption while driving and our having to wait for four hours at the dealership, we are unable to accept the vehicle as a fresh and new one.

So what we have got is a “USED CAR”. On top of that with all its faults what we have with us what is commonly called in the USA – a “LEMON”

Whenever I call up the Manager of the dealership about fixing the problems, I get to talk to one his juniors has only advised us to have patience the issue will take sometime to solve and has differed the matter .This has been going on for a week now.

I have complained to the Customer Care Service 5/6 times but have never received a proper response except a show of arrogance.

Mr.Rohit who showed his interest and called me on 24th July to solve the matter, failed to be on time at my office on 25th July at 12.Noon as agreed upon, I had to rush for a meeting and visited your showroom while coming back to meet your General Manger and to speak to him on the car matter and an allegation brought to my notice by Mr.Rohit that a person from my office has made a call to Ms.Suchorita Majumdar of your showroom and she has felt insulted by the communication.
Since we knew that the allegation has been brought to divert the attention from the actual crisis, We requested the lady to show the number that she has assumed to be ours, as expected she and the rest of the showroom staff found to be nervous and ultimately showed us a number that does not belong to us ..
Yes, she was called by my colleague twice once around 3.30pm to seek her help to speak to the higher authority and next at 5.51.pm to get her feed back as she assured us to help . So the question of insult does not arise .

What an excellent way to help us, instead of trying to solve our problems they are now resorting to counter allegations.

The entire episode has disturbed my peace of mind and created a great deal o[censored]nnecessary tension. In fact it has created a phobia about purchasing a brand new car.

My faith and trust in SKODA has been totally shattered. I regret having made a wrong choice. I could have easily gone for another premium brand (because my budget was
Rs.16, 00, 000/-) from a dealership run by knowledgeable and sensitive people.

To conclude, the facts stated above are proof that we have not been delivered what we were promised. We have paid for a used faulty vehicle, which is not serving the purpose for which it was purchased. This is a clear case of breach of trust.


With the interference of Mr.V.K.Soni general manger Jia Auto have made the matter worst he assured on replecement of the vehicle and requested to handed over the used Octavia to him, he later took the car to his showroom and thenafter failed to keep the appointments and his committments of getting back to us on the replacement of the vehicle .

Rather he has mailed us on 6thstating that the car is ok hence he has solve all the disputes after the car was taken to show room...
I, therefore, request you not to force me to retain the afore mentioned vehicle and seek for more trouble in future instead to do the needful to have an everlasting relationship with you .


I shall highly appreciate a response from you.
God bless you all.

Sincerely yours,

Niladri Biswas

Niladri Biswas My mobile number is +[protected] I mailed my complaint earlier about a usedand disputed car being delivered to me by Jia Auto Sales Pvt Ltd ..Kolkata .India

Regards

Niladri Biswas

Skoda/ Laura — Non Functioning of Music System

Laura automatic for last 6 months no part avaliabler for reparing the music system thus no CD player & Radio working

Hi! I bought a Skoda Laura L&K A/T. I am fed up with the car. It must have gone to the garage atleast 10 times in 2 years. Everytime I complain to Aurangabad there is no response. Skoda India is taking things very lightly. Autobahn is a screwed up service center. The car I don't think is meant for Indian roads or I think they have thrown all defective models in India and Skoda India is not ready to accept it. I have so much of rattling noise from the doors they are not able to rectify. I also asked them to return my money but no reply again.

these skoda peoples r of thick skin!!!
they care hell form there customers,
i would definitely say beware of these peoples they cheat u like anythings...

I Sachin Lodha is owner of Skoda Laura (L&K), I have problem of AC of my car all ready complaint of same is registered 31A101609. i had sent my car on 21/1/2009 for servicing at asset auto (i) pvt ltd. as there was problem in AC. After through inspection it was told by service advisor that condenser of AC need replacement. I took estimate of 19544/- same and then gave confirmation on same day for condenser replacement. He demanded some advance for procuring material I paid total amount in advance.



They replaced my condenser on 22/01/2009 and said that work is done ok. But from very next day i found that AC cooling is not proper. As i was out of town from 24th to 26th when i returned i visited service station where on again checking they said "AS PER WORKSHOP DIAGNOSING AC COMPRESSOR FOUND INTERNALLY DEFFECTIVE & NEED TO REPLACEMENT". They again gave me quotation of 50160/-.



i don't understand that was there problem in condenser or is there real problem in compressor. or problem is something different.



Sorry to say these people are making business of this. Ultimately we are sufferer creating bad impression about SKODA.

hello arya please call me i will be talk in your mobile only you will call me this number [protected]

i will be wait you calling

I HAVE PURCHASE SKODA LAURA.FROM DAY OF PURCHASE A/C GIVEN PROBLEM, NO COOLING EFFECT, INSPITE OF CHANGE OF COMPRESSOR, NO ACTION BY ANY SKODA AUTHORITY, I AM NOW THINKING TO GO TO CONSUMER FORUM TO ADDRESS MY PROBLEM,
WORST POSSIBLE ATTENTION BY MANUFACTURER., CAN BE RATED BELOW ONE STAR .

CAR REG NO-HR-51-AK8478

OWNER NAME-K.CHOWDHURY
C/O SAI TUBES PVT LTD
PLO T NO 46-SECTOR 27A
FARIDABAD

I am also frustrated with Skoda service support. I purchased Skoda Octavia in Jan-2004 and just after 30, 000 kms, its tyres got damaged. When contacted the Skoda service dealers, they mentioned that lower quality tyres have been used in that "lot" by mistake, but they can't do anything about it.

Contacted with consumer complaints dept of Skoda India and their response was pathetic.

-Deepak Gupta

I own a Skoda Laura Apr 2008 Model. Came with Dunlop Sport tyres. Left front blew up after 4000km and I was really lucky to survive. One tyre and rim replaced after 2months !!

Dunlop does not manufacture tyres for cars in India. These were rejected tyres picked up at cheap rates from East European country.Obviously there would be Blebs, bloating and blow ups !!


Second tyre went off at 27000km and ultimately the third one blew up at 28000kms

In addition I have had a clutch full assembly changed twice, horn changed twice and a turbo changed once.

All this before I have touched 35000kms !

Dont waste your time with Customer care- neither they have any say with the dealer or with the company management. They are glorified telephone operators.

I would suggest develop a personal rapport with your dealer


Arun

Am not surprised, the dealership is pathetic and their 'carry a damn' attitude is really bad. The product is great, but losing out to bad service.

Anandh.SP

this is reg the bad experience i had purchasing new FABIA.
I booked a FABIA under the name Mr. Pramod Kr. Gupta on 03.02.2008 thru Oberoi Motors, Dehradun. i had even given a booking amount of
Rs. 10000.00 as i was confirmed a delivery by 12.02.2008 for Satin Grey in Classic.
i again visited the showroom on 06.02.2008 when i was reassured the delivery by 12.02.08.
Yesterday i asked my ICICI loan agent to reconfirm the delivery, when we were on a conference call. Mr. Amit the sales executive at Oberoi Motors asks the agent to misguide us and ask us to pay another Rs. 100000.00 as down payment and once the payment is done then they will take another 15-20 days for the delivery and 12.02.08 was confirmed just to get the car booked still if the customer is in hurry then convince him to buy white color in ambiente which is available, this was all that i was hearing.
i was really shocked to hear this from a company that is has just started to grow on customer confidence.
when i contact other dealers in Delhi or haryana, none is willing to offer the car for other state as a pact between all the dealers.
Because of this monopoly we customers are being taken for granted and are cheated which is bringing a bad repute to the SKODA.
finally i have planned to drop the idea of buying any Skoda car,if this is the servise before sales then what it would be after.

Thank god you chose the right path
I am still suffering from the bad quality of LAURA L&K
I wount advice any body to buy Skoda

Yes i did
manik.[protected]@espl.in

There is a weight and abnormal tire wear out problem in the Laura as rightly pointed out by you. Any amount of Wheel Alignment or Balancing wont help. The tyres on this car dont go more than 40000km whereas on other car you can get up to 65000 with normal driving and following tire rotation and alignment schedules. Some how this car is a BIG LIABILITY and I hate myself for buying it. Toyota and Honda are better options.

superb the premium vehchile from skoda have worst service as far as warranty and parts are concern, i have a superb three years old and hardy driven 20000km coz of small parts problem and frequent repairs and dealers are helpless, only reply parts are not avialable.

god know what happen to them who buys the new version on 20009 feb lunch of new superb.

worst service and attandance, these people have taken us on ride after selling the vehchile.

msut be donre somthing with vinayaka skoda also which is new service centre in bangalore and have no ethics and commitment.

Skoda's service is the worst in this industry.I have a Laura bought in Trivandrum, Kerala.This dealer has managers who has no clue about what is happening in there service dept.I called and complained to Skoda twice. Even they did not have the common decency to call me back to resolve the problem.
So anybody thinking of buying a Skoda please think twice..

I totally agree with all of you, i also own a Laura which is giving me head ache all the time and those Idoits at skoda(Marikar) Trivandrum have absolutly no idea of wat they are doing, i also own a fabia and the story with that is also not any different, i feel killing myself for committing the same mistake twice.i ve done about 32k kms and already the suspension is done with it and to change it 35k, that is like almost a rupee/km just for the suspension alone, after paying 18lakh for the car.This is just one of the issue with one of the skoda car i am writing, the problems go on and on.and ya calling their customer care doesnt help neither does going there directly .i am taking up this matter leagally,

I Agree with you completely, no doubt the build quality of the car n its components is beautiful, yet after sales service is an utter pain ! I have tried Autobahn and JMD Auto workshops for servicing my skoda, yet its horrible the aftersales.

Am really keen on owning a Fabia and a VW Jetta, yet after my experience with my Octavia, I may never buy/ recommend a skoda to anybody.

Each time my car visits the service centre, comes back lookin older ~ parts missing~ new scratches~ unprofessional service from the dealer ~ more like the garage next door :(

I totally agree with all. Service is very bad in Hyderabad as well.
I bought car (OCTAVIA) recently and started giving problem after 1 month. They are saying it woiuld cost more than 1 lakh 35 thousands. This is very bad. I will have to go to CONSUMER COURT.

Please suggest whether do we get justice from there.

I bought Laura Ambiete on July 16, 2008. The car was running well but the airconditioning was extremely poor. A complaint was launchesd with Delhi and Aurangabad. Car was taken in by Continental Motors(please do not ever buy a car from here) and was returned saying it is working fine by Skoda standards.

We offered to return the car at a discount and lo and behold the summer of 2009 was aleady on us. The car was not cooling at all in Delhi heat. Skoda finally agreed to replace the Compressor, condenser unit and the blower unit. Continental took the car in on June 20, 2008 for FOUR days. The car has yet not been returned. It is still being repaired.

We have Mr. Yar Sayeed at[protected] to attend to customer complaints. He promises to call back but never does. Just now (five minutes ago) I called him to say that the car is with you for a month now and when can I have it back. He presumably is shocked that the car is still not returned. He has promised to call me back in 20 minutes. The call will never come.

Finally I have decided to go to the courts to recover a working car and to claim damges for 30 days of travelling in taxis. Mental agony is not included.

Please stay away fro this car specially Continental!

Potential Skoda Buyers Bewarned.

Skoda India and their dealers DO NOT CARE a damn about their customers.

I bought a Fabia in June 09, and regret every moment. My complaint was badly handled right from the lady who is their "After Sales" contact person on their mail.

After that I got a "survey" call wherein I explained everything again, I got a Complaint number, and thought that luck has smiled at last. But after 3 weeks, the complaint number has effected nothing.

Complete insensitivity to the customer. I think Skoda is pulling a fast one on Indian consumers.

The car is not made for Indians at all - they just force it down our throats. The levers are all designed for LHD cars, The bonnet can be opened only by the co-driver. Insensitivity at its best.

Fabia problems :

The window mechanism button console can be picked out by a 10 year old. Skoda dealer confirmend that this is the problem with EVERY FABIA, and Skoda is aware.

Bonnet opening lever can be pulled out by a 7 year old. Skoda dealer says that the snap fit does not snap fit sometimes! Sorry ! nothing can be done about it.

Snap fit fastners of the break light mounted on the rear windscreen are broken when the car is delivered.

My Skoda India experience I can understand why Skoda is an unpreferred brand in Europe.

Gurudas

Special REQUEST PL FORWARD THIS MAIL TO



M.D SKODA INDIA as I want to let him know where his hard work is heading to.







Dear Sir

I, Anupal Singh r/o house no 209 sector 9-C Chandigarh (India)

had purchased a Laura Candy White in my wife’s name (Harsimranjit Kaur ) with Vin No TMBBEE1Z39A150373 on[protected] from your dealership Krishna Auto Sales at Chandigarh. The car has been driven for only 4272 Kms & mostly to the workshop for the perpetual problem of emission of white smoke on starting the car, with foul smell as well as no pickup and low average.



I apprised M/s Krishna Auto Sales Chandigarh, on 08/08/09 about the said problems, who agreed to look into the problem and assured that the problem would be rectified.



I must compliment the staff at Krishna Auto Sales Chandigarh for going out of their way to redress my problem. They have been very courteous “but I am Sorry to say that people at Head Office at Aurangabad are not at all interested in rectifying the problem, rather their attitude is callous and high handed .”



The hit and trial method adopted from day one leads me to believe that you yourselves are not sure what and how to arrive at the final diagnosis, short of changing and replacing the parts and then eventually sending software to clear the defect “have done nothing.”



Sir not only have I suffered mental harassment and huge financial losses, but have also been told in no uncertain terms by Mr. S.K Aggarwal that the defective car sold to me by your ESTEEMED COMPANY will not be replaced rather it may take 2 Year for it to be repaired and the losses incurred by buyers like me are of no consequences to the company. Further when I requested him to furnish me with the details of the MD Telephone No., Email Address, He categorically told me that as he was the sole in charge …………HIS WORD STANDS FINAL.





So where do I go from here ?????????????





Regards



Anupal Singh

This is a foolish comment. My three years old Octavia was a terrific car and I just sold it reccently for a decent price

Very poor system of handling customer & customer complaints.The fly wheel is wornout.Skoda say you have over driven the vehicle while my car ia warranty.They partially attended Ac problem under warranty but Fly wheel is over driven.If you ask technical report then service manager says We have been asked not to show you or give the report of Skoda .It is ridiculous. HR 26 AP 7065

I dont know how to speak tio skoda people because no body pick up phone at Auranga bad.


Regards
Ranjan [protected]

Dear Sir,
Myself Rupesh Vijayvargiya residing at Bhopal, I have purchased the Fabia classic from your Dealer –Sagar Automobiles –Bhopal on 15th sep 09, after an hour the horn of the vehicle was not working and when I showed the vehicle to the service engineer he told me that the part needs to be replaced with new one now after that almost a month has been past but not getting proper response whenever I enquired I was told that the part was in transit and will be delivered in a day or two.

Kindly look into this on priority.

Thanks
Rupesh Vijayvargiya

GUys DONT BUY skoda, if you have any intention of seeing you not scribbling on this platform. And the reason for this is TRASH*TRASH + CRAP Service center. the company Krishna Auots especially jalandhar, is full of the dumbest technical staff, i ve seen in my life. Even a courier delivery guy can do better job on your car than these company people.

i have a supreb and its just an excellent product but if you have any problem, you are gonna kill yourself for buying, after your unfruitful visits to the company...
Imagine when i have to tell the problem, the part, the replacement and the procedure of the Gear Tiptronic.
Man!! they asking Rs 27000 for a part, which i can get (same VW Passat part) online for Rs 1, 250 . wont you feel like killing self.

I don t know why they charged me even for the check up of vehicle, when i had to tell them the part that could be faulty without opening, AND THEY COULD NOT FIIND fault EVEN AFTER OPEING THE TIPTRONIC COVER!!!

GUYs don't buy it, Cars are fabulous but SERViCE SUCKS.

YOU will thank me later on for advice. i Know

Skoda company slogan should be changed to "Buy Skoda, Buy Troubles". No accountability, No consumer reddressel system. No body to litsen to your complaints.

Skoda service staff is cooperative outside the service centre, pay tothem and get the vehicle serviced at your house or provide them neutral workshop. The ony solution and you als get stolen/removed working part s of other Skoda owners.

Cheers!!! Happy 2010

JUST FOR THOSE WHO ARE COMING TO THIS FORUM NEW.
HERE IS A SELF EXPLANATORY EMAIL EXCHANGE REG MY LAURA WHICH I PURCHASED IN JAN 2009. COMPLETED ONE YEAR OF NO RESOLUTION FROM THE COMPANY.

Mr Srinivas

I have not heard from you on my email (below) dated 19th March, and really there has been no detailed response to my original email dated 11th March, 2010 as well.

Perhaps you are travelling or not coming to work, though in this day and age, access to email while on the move is fairly routine.

In continuation of my query and difficulty, the vehicle has been in your possession now for a period of 3 weeks.

I would like to inform you, that given the condition of the replacement vehicle I have been given, I am unable to undertake long distance outstation travel which has started to impair my professional life.

I await your immediate response.

Nandan Srinath
+[protected]
C401 Chaitanya Towers, A M Marg, Prabhadevi
Mumbai – 400 025, India.




On 19/03/10 1:56 PM, "Nandan Srinath" <nandan.[protected]@timesgroup.com> wrote:

Mr Srinivas
It has been 7 days since your last email; the vehicle is still in your service centre, and I have furthermore no information on next steps as of date.
The vehicle was deposited with you since March 2, 2010 on this instance – a period of 18 days as we speak.

I wonder how much longer I need to wait for further examination or a definitive response from Skoda’s side to my email dated March 11, 2010 (attached below).

Regards
Nandan Srinath
+[protected]
C401 Chaitanya Towers, A M Marg, Prabhadevi
Mumbai – 400 025, India.

On 12/03/10 6:36 PM, "Sudhir, Srinivas" <Srinivas.[protected]@skoda-auto.co.in> wrote:

Dear Mr. Nandan Srinath,

We are in receipt of your below said mail and had noted the contents. Kindly be informed that our technical team is look into the matter. we will revert to your good selves with our resolution very shortly.

Thank you &


Best Regards

Srinivas Sudhir
Customer Care

SkodaAuto India Private Ltd
A1/1, Five Star Industrial Estate,
Shendra, MIDC, Aurangabad-431201
Tel: +[protected]
Fax:+[protected]
E-mail:srinivas.[protected]@skoda-auto.co.in



From: Nandan Srinath [mailto:nandan.[protected]@timesgroup.com]
Sent: Thursday, March 11, 2010 5:52 PM
To: Sudhir, Srinivas
Cc: Nandan Srinath
Subject: Re: My Laura car regn no. MH01A7067

Mr Srinivas
As you are aware, and for the sake of putting this on record, the Laura I purchased about 12 months ago, continues to have the problems mentioned in my mail below to you.

Since this last email of November 16, the car has been sent to the Skoda workshop a number of times.
On one of these occassions, I am told that the entire engine block of the car was replaced to take care of this problem of excess oil consumption.
However, even this dramatic step did not yield result and the car continued to have the same problem through till the end of February 2010.
The car was sent back to the workshop yet again on March 2, 2010 and continues to be in your possession as of the time of writing this email.

I am now informed by the workshop that Skoda plans on changing a few parts, which step ‘should’ solve this problem.

I want to place on record that in the last 9 months, the car has spent almost 45-50 days in your workshop for this same reason, and Skoda has been unable to resolve the issue of excess oil consumption. While it is hoped that your latest measures will indeed resolve this issue, I am afraid that I have very little faith – since so many steps and examinations in the last 9 months have not yielded any result. I fear that this may well be another ‘trial’ of sorts that is being undertaken and that the problem will re-exhibit itself in the coming days once the car is handed back to me.

My request at this time is that IF this problem re-occurs in the coming days after this latest effort from your side, then Skoda should finally see fit to replace the current vehicle with a new Laura vehicle, or return the purchase price of the car to me.

You and the company would appreciate that I have been more than patient in letting you resolve the issue till now, and that I have suffered a lot of pain & inconvenience from the overall downtime that comes from such frequent, and often long downtimes in the workshop.

I would like to hear your thoughts on this matter, and I would urge you to please respond to me by return email such that I have your response on record.


Regards
Nandan Srinath
+[protected]
C401 Chaitanya Towers, A M Marg, Prabhadevi
Mumbai – 400 025, India.


On 16/11/09 5:00 PM, "Nandan Srinath" <nandan.[protected]@timesgroup.com> wrote:
Dear Mr. Srinivas
I am writing to you formally today under extreme duress and frustration.

Around the end of January I had purchased a Skoda Laura from M/S Autobahn in Prabhadevi, Mumbai.

Around the end of April, while setting out on a long drive, I noticed the red light of the ‘low oil indicator’ flashing. I stopped the car, waited for 30 minutes and topped up with 2L of oil before proceeding. Post that – since early May 2009, all the way till the last week, the car has been sent to the Autobahn workshop at least a dozen times.

The car continues to consume engine oil at an alarming rate, and between Skoda and Autobahn it seems that no one can diagnose what the issue is.

I find this situation ALARMING – since for a period of 6 months now, there is no proper diagnoses or fix to this problem.

I find it highly INCONVENIENT and DISTRESSING that the car has to be sent to the workshop every other week to top up oil and for further testing.

My work & business are suffering due to this incessant downtime of the vehicle. And I am of the opinion that once the warranty on this vehicle runs out both Skoda India and Autobahn would have washed their hands off this very serious issue.

As you are well aware Sir, engine oil, or the lack thereof in the car is a potential threat to the long term life of the engine itself. I trust that you will look into this matter and revert to me within this working week.

In all honesty, I am in no mood – after 6 months – to listen to excuses and requests for more time. I think Skoda should be replacing this vehicle as it is obviously defective if the company and the service center can not diagnose the problem with the vehicle.

I would also request you to send me the name and contact e-mail id’s of the head of Skoda in india as well as the head of after sales service at the company.

My regards
Nandan Srinath

i purchased laura on 16-07-08.till today i have repaired my car from krishna auto sales chandigarh.my name is s.k.jain add. s.c.f-8 sector 22d chandigarh. my car reg.no.is ch 04 e 0666.my tyres are ruined because of bad rear shockers.they people say we can only change shockers if they are leak only. even if they are weak or ruined the tyres.what is the benifit of getting car service regularly from company if vechicle under warranty can not be repaired.kindly look into the matter and respond me or ask krishna auto to give me in writing so that i can proceed leagly.any other information pl. mail me or contact me -[protected]

i have purchased a skoda laura... i have repaired my car from kc motors jammu... my car reg. no Jk02 AK 0039... i m having problems with my car... they said that the car is perfect .. but i m getting the ENGINE check light again & again. plz tell me what to do leaglly.

i am owing a skoda laura car and is still in the work shop of the authorised work shop of skoda. I have put the laura to the work shop atlest a month ago for routine A.C. check as summer going on, because of the negligency at the work shop level now the car is not getting started. Authorised work shop of skoda has gone against the policy of the company, they have sent the parts of my car to out sider for the sake of rectification of problem without my consent even. The management is not serious regarding the issue created by the local level by any of the foreman of the company. I request all of you to send me any support in the terms of complain or any thing that will be help full to me to go for criminal as well as civil - consumer litigation so that no body from now onwards get suffered like us from service of skoda

i own a superb 2.6 diesel of 2006 run upto 1 lakh km. since i bought it i had problms with d tyre, which were of 3rd class quality provided by the dealer. i changed it by myself at 5 thousand km only..then had problems with the brake pads then with the total brake system... i changed that also... my cars booster of the brake had to be changed within 30000 km...my car whenever went for the servecing all te logo's were removed and and informed me that there were no logo and u have to put new 1ce...i did work of timing belt...upto nw i servecied my car soo many times that the total bill uptill nw must be more than 10 lakhs only of servicing... i took my car from pune maharashta...therefore whoever reads this take in mind that DONT EVER BUT A SKODA>>>

The Skoda Service is definately the worst. I am using a Laura L & K Automatic. 2006 Model. Everytime it goes for repair, they charge me a bomb. Its like servicing a BMW 7 Series after 4 Years. My average bill is 20K. The AC in Laura is really Sad. Spare parts are really really steep. I would never advise anyone to go for any Skoda car again. All said and done, The car is of Superb build quality, only service in Bangalore is terrible.

Dear All,

I have been using a Skoda Laura for the last therr years. I like the vehicle so much but now I am trying to sell it because of the utter lack of service from their dealer in Trivandrum, M/s Marikkar Motors. I thought that it was a problem with our local dealer. But now after reading all this I undrestand that this a general problem with everyone,

The only advice I can give is " Never buy a SKODA, at least in India"

Since last one month I have been chasing with you people for the repairing of my car, and it seems that you people are doing a favor in convincing the dealer to get the job done no paying Rs.17, 000.00, But for you kind attention I would like to make it clear that the customer using car like skoda does not run behind 17000, but as I have paid Rs.73000.00 for the same job I don’t want to pay anymore for the same job, .

And the fault is all your as the car has traveled hardly 6500 Kms since changing of Condenser and Compressor. And amazingly neither you nor your dealer has replied us any of our email regarding my car. And we strongly feel that it must be your policy not to answer or not to attend any customer complaint.

Attached is the entire story you will enjoy as a supplier to go through, and I hope you will understand the reason behind my daily efforts.

Dear Sir,


I am a proud owner of SKODA- FABIA CLASSIC Model, purchased from Torque Auto Ltd., Baroda, India. Mr Car Registration Number is GJ-23 M 8177.

My Car Fan has some manufacturing problem, this is the FOURTH TIME it has stopped working. The FAN has been replaced three times already in last ONE YEAR.

Now, recurrence of such problem is difficult to tackle as it consumes lot of time, money & energy. It is also very difficult to drive a car without Air-condition.

I want a permanent solution for my this problem & if you can not do anything on this kindly replace this car and give me a new fresh car.


I sincerely, request you once again to take up my this job on TOP PRIORITY BASIS and
do the needful at the earliest.

I will appreciate your prompt response / comment on my this email message.

Loking forward to your kind co-operation.

Thanks & Best Regards


Kantibhai Madhani

m cort m case kar rah hu aap aapni kabada car skoda laurra ko aapna pass rakho . my name is jai sing car owner my car no is hr 77 0032 h i purchase in gurgoan girrrage motors thank u MY PH NO [protected]

dear sir
i own a laura 2008 nov model... the car is great but the repair services are vry bad
coz there is shortage of parts which the company has to fulfill on time.

pls do the needful
as soon as possible... car no: MH-O1-AL-6424... it is at kurla workshop

regards
Sohail Khan

Every dealer of skoda seems to be hand picked by them to give the most horrible service, as I thought only the chennai dealer was bad. What is skoda India doing.? Training their sales and service people on how to irritate people to the maximum that they never ever come back to buy another skoda. Or are they trying to get rid o[censored]nsold stocks from the original skoda from czech to Indian customers. They treat customers who pay in several Lakhs to buy these cars as dirt. Is there no remedy to this, why should so many skoda owners suffer in India

I have purchased my Skoda Fabia elegance 1.2 car on 17.01.2011 ( chassis no AG018248)

(1) After one year recently one of the tyre was inflated and while replacing the same with stepney we found that the same is non alloy base !

(2)The car is very personal to me and was used by me and my wife only, during one of my recent long trip, my family members started complaining to me that they are not able to here the sound system clearly in the back seat. When cross checked with the dealer they claimed only front speaker is standard !

But the catalogue handed over to me during purchase claims 4 speakers.

I have been asked by number of colleague is your vehicle is of ABS, then why Skoda such a big company cant even give a small sticker for the same. ( now i am doubting is it there or not ?)

Inspite of repeated mails and calls NO SINGLE REPLY FORM SKODA


BAD SERVICE...

NEVER EXPECTED

please do not buy skoda cars i[censored] do this mistake ur going to suffer a lot because i owned a laura landk on 7oct2011 in amritsar punjab from day one the problem was in dashboard after 41/2month the problem starts in a/c and now the nose from doors i want to say in skoda u ll not find any happiness only sad days ll strat because now i am getting problem in brake pad i ll say how much im speeding in 5 months dashboard =9500, a/c=
60000to80000, doors=10000, brakepads =16000 now u all decided to buy this car ur pocket ll lose 115000 in 5months only so going sell this

Wheel Defect

I had a Manufacturing Defect in the Manufacturing of my 17" Rim of my Octavia A6-2010 that resulted in a Bad Accident on the High Way

Quality Defect in Rims

I Got a Quality Defect in the Casting of the 17" Rims of my Octavia A6-2010 that lead to a Hard Accident on the High Way

I own Skoda Laura and I purchased this car in July 2007. I have some problem with the car and not getting any solution.

From the day first A/c not working. Laura A/c is worst in this segment.

I sent the car for the service at M/s Giriraj Auto ( Gurgaon ) India and they told there was some loose connection in some blower pipe and it is been fixed.

After few days I feel same problem and I sent my driver again to Giriraj Auto and they told they don’t have service capacity today come again after few days.

Then I sent after 3 weeks and they told before sending my car I have to book it in advance for the repair then only they can take the car for repair.

Today same thing happened once again. I request to Giriraj Motors ( Mr. Irfan ) and he told there is no engineer today to fix this problem. I got surprised that city like Gurgaon they don’t have manpower to repair the vehicles. I believe Gurgaon has the maximum Skoda cars in India.

Giriraj Motors told me that they can’t do any thing..If I am not happy with the service then I can talk to Skoda customer care in India. I ask them to give me any senior officials contact number or email id they refused to give me . They told it is not possible.

Then I called up to Customer care and Ms Nikita took my call and assured me for the good service. I told her madam I know nothing is going to happen if possible give me some senior person contact no or email id bcz I want to get it repair today itself. I am going out of town for a week. I cannot drive the car for a week with AC problem. Since from few days cooling is very bad.

After that I called up Mr. Srinivas ( Skoda Auto India ) I told him the problem and told he will do something and revert me by 2PM IST. After few miniutes I got a call from Giriraj auto that they can fix the problem but I will get the car late night. I agreed that and send my driver.

After 4-5 hours I have been told by service staff that this problem cannot be fix because they don’t have the Part (AC FAN ). Then I ask them to give me in written that they don’t have the spare part not available. Finally they have sent the car back and my driver told they have written by manually even I cannot read that language what is written.

I am really surprised how the people are getting the service for the Skoda cars in India.
Nobody is willing to give any senior officials email or contact id.
Nobody worried about the service quality for the Skoda ( brand name ) even they don’t have sense how to talk with the customers ( especially Giriraj Staff)

Now I really thinking Honda and other cards have much-much better service compare to Skoda in India.

I own Skoda Laura and I purchased this car in July 2007. I have some problem with the car and not getting any solution.

From the day first A/c not working. Laura A/c is worst in this segment.

I sent the car for the service at M/s Giriraj Auto ( Gurgaon ) India and they told there was some loose connection in some blower pipe and it is been fixed.

After few days I feel same problem and I sent my driver again to Giriraj Auto and they told they don’t have service capacity today come again after few days.

Then I sent after 3 weeks and they told before sending my car I have to book it in advance for the repair then only they can take the car for repair.

Today same thing happened once again. I request to Giriraj Motors ( Mr. Irfan ) and he told there is no engineer today to fix this problem. I got surprised that city like Gurgaon they don’t have manpower to repair the vehicles. I believe Gurgaon has the maximum Skoda cars in India.

Giriraj Motors told me that they can’t do any thing..If I am not happy with the service then I can talk to Skoda customer care in India. I ask them to give me any senior officials contact number or email id they refused to give me . They told it is not possible.

Then I called up to Customer care and Ms Nikita took my call and assured me for the good service. I told her madam I know nothing is going to happen if possible give me some senior person contact no or email id bcz I want to get it repair today itself. I am going out of town for a week. I cannot drive the car for a week with AC problem. Since from few days cooling is very bad.

After that I called up Mr. Srinivas ( Skoda Auto India ) I told him the problem and told he will do something and revert me by 2PM IST. After few miniutes I got a call from Giriraj auto that they can fix the problem but I will get the car late night. I agreed that and send my driver.

After 4-5 hours I have been told by service staff that this problem cannot be fix because they don’t have the Part (AC FAN ). Then I ask them to give me in written that they don’t have the spare part not available. Finally they have sent the car back and my driver told they have written by manually even I cannot read that language what is written.

I am really surprised how the people are getting the service for the Skoda cars in India.
Nobody is willing to give any senior officials email or contact id.
Nobody worried about the service quality for the Skoda ( brand name ) even they don’t have sense how to talk with the customers ( especially Giriraj Staff)

Now I really thinking Honda and other cards have much-much better service compare to Skoda in India.

We puchased vehicle DL4CAV1540 Skoda Laura Car on dated[protected] from Giriraj Motors Pvt. Ltd., JMD. Pacific Square. Sector - 14. Part - 2, Gurgaon, Haryana.
1. It was rectified on 22-04-08 that the "Fuel Pressure Pipe Ring" was not fitted in the car.The fault was rectified by Silverton auto, Motinagar, New Delhi.We have written letter to Giriraj Motors and Head Office Aurangabad dated 28-04-08.No reply received till date.
2. A babble mark noticed on tyre on dated[protected] Kms).Silverton Auto nad Giriraj Motors both refused to change the tyre even the vehicle was very much in warranty period.A complained letter dated 20th sep 08 was Written to head Office in this regard.No reply till date.
3. Horn of the subect car went wrong five times from the date of purchase to 11 Dec 08.It was repaired number of times but working for one or two days only.Again we wrote a letter to Gurgaon and Head Office on 12 Dec 08.No reply received till date.
4. Sterio was not working fron the day one.After countless call to Giriraj Motors it was repaced on 11-02-09.
5. AC fan is not working from the begining.I requested n number of times at Giriraj Motors but all in vain because the part is not availabe.They have given request to Head office.against our request on 12-12 -08
6. Again the horn went wrong.
finding it very diffcult how to overcome these problums.Hope some posetive reply from your end.

Regards

RK Tomar
GD Foods Mfg India Pvt. Ltd.
Tilak Nagar Delhi - 110018

sir,
I TOTALLY agree with your complaint agains the Skoda Superb car tyre bursting and bulging. I have also purchased 2 brand new Skoda Superb cars about 4 months back, and i ma also complaining bout the same as your complaints are about the tyre and a faulty design of the product.
I am also going to the court of law against the company and also would appreciate if i can get your support in this.

thanking you,
ANIL AGRAWAL
(Aurangabad)

I have also had a major problem with the tyres from day one.