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Smytten Complaints & Reviews

smytten.com
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Updated: Aug 19, 2025
Complaints 814
Resolved
30
Unresolved
784
Bad 😕 It seems that Smytten has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Smytten reviews & complaints page 38

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A
Atisha Punekar
Jan 7, 2021
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Address: Kanykamata mandir, Govrmenbt hospital

Mene 5 tray point use Karke 1 lipstick mangvay thi ...Nd mujha delivard hua sirf 1 nail colour jiska tray poin hey 1..., Plz mujha amount refund kro ya Mera orignal product bhejo
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    S
    Sanofar Ameen
    Jan 6, 2021
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    My order is undelivered. Reattempt.
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      S
      Sanofar Ameen
      Jan 6, 2021
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      My order is undelivered. Reattempt
      Smytten customer support has been notified about the posted complaint.
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        C
        Christy kolimali
        Jan 4, 2021
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        My order number:#1391856
        Is cancelled without any intimation...I want those free trail products... please re attempt my order and
        +2 photos
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          R
          Runa Khatoon
          Jan 2, 2021
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          Hi Team,

          Wanted to raise a complaint😡, only 6 items were packed in 1 small box 🤬

          1) Argan hairfall control mask 25ml
          2)ubtan face mask of skin lightening and brightening
          3) oil free moisturizer for face with apple cider vinegar
          4)Chamomile white tea brighten up face scrub
          5) Vitamin C face wash
          6) Utility Pouch - Dark Green

          And 1th item - Onion hair mask for hair fall control, was not inside the box when I opened the box😡

          I want the 5 th products as well or else you can take back all products which you have sent
          Smytten customer support has been notified about the posted complaint.
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            A
            Amrita motwani
            Jan 1, 2021
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            Address: India

            What rubbish reply I got from smitten company. No order received yet. Refund the money. If they are that confident about product delivery why they don't give delivery boy number.
            +1 photos
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              A
              Amrita motwani
              Jan 1, 2021
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              Address: India

              No delivery received.. Order no. #1395472, app is showing delievery done. Please deliever the order or refund the money. Additionally customer care number is showing invalid.
              Smytten customer support has been notified about the posted complaint.
              Jan 01, 2021
              Updated by Amrita motwani               No delievery received yet why it's showing resolved.
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                A
                Amrita motwani
                Jan 1, 2021
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                Resolved

                Address: Kothrud depo, pune
                Website: Smitten.com

                I didn't received any any product from Smytten which I ordered, and I got the message that the products are delivered.
                Jan 1, 2021
                Complaint marked as Resolved 
                Order no. #1395472, no delivery received and the app shows the products has been delivered.. No customer care number and no reply from company received.
                Smytten customer support has been notified about the posted complaint.
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                Same happened to mee did u receive it ??
                Reply
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                  K
                  Kunalika Gourikar
                  from Powai, Maharashtra
                  Jan 1, 2021
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                  I didn't receive any call from the delivering agent and it was 4 trial sample order pre-paid. Please let me know how can I get a refund for the amount or get my order to deliver at my home again.
                  Smytten customer support has been notified about the posted complaint.
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                    R
                    Reena Manoj
                    Jan 1, 2021
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                    Address: Kurisummoottil house No.72 paradise, Angadi, Changanacherry

                    I haven't got the package yet. The delivery date was on 28th and it's Jan1st.
                    When I tracked the package it was near by my locality. As there were no information about the delivery enterprise i couldn't contact.
                    Please do enquire and let me know soon.
                    +2 photos
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                      V
                      Veenubhansali
                      Dec 31, 2020
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                      Order no: 1388225
                      Ordered the trial samples for the very first time and there is leakage in the packaging... very disappointing!! How do I return for a fresh one..
                      Smytten customer support has been notified about the posted complaint.
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                        N
                        Nadar Niranjana
                        Dec 29, 2020
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                        Address: Gurgoan

                        Hi Team,

                        Wanted to raise a complaint, only 4 items were packed in 1 small box

                        1) Silverated Lavender Mist
                        2) Activated Charcoal Peel Off Mask
                        3) Urbane Nights
                        4) Utility Pouch - Dark Green

                        And 5th item - Chamomile and White Tea Brighten-Up Face Scrub, was not inside the box when I opened the box

                        I want the 5 th products as well or else you can take back all products which you have sent
                        Smytten customer support has been notified about the posted complaint.
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                          S
                          sunil95dec
                          from Delhi, Delhi
                          Dec 28, 2020
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                          Address: Khasra no 836 ,K 2 block , Vasant kunj road, near E2, Mahipalpur Extension , New Delhi-110037 INDIA
                          Website: smytten.com

                          Total 6 product and only 1 found 5 product not received
                          +3 photos
                          Smytten customer support has been notified about the posted complaint.
                          Dec 29, 2020
                          Updated by sunil95dec                           please help total 6 item only 1 product received in a box 5 item not found.

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                            D
                            Divya Vaghela
                            from Powai, Maharashtra
                            Dec 28, 2020
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                            Address: Gopal cinema mol same jaynil mobile hospital Khambhat

                            Change my pin code 388620
                            Smytten customer support has been notified about the posted complaint.
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                              D
                              Divya Vaghela
                              from Powai, Maharashtra
                              Dec 26, 2020
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                              Address: Gopal cinema mol same jaynil mobile hospital Khambhat

                              Cinge my pincode please and deliver my product Oder pls.my pincode is 388620
                              Smytten customer support has been notified about the posted complaint.
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                                K
                                Kavita Balyan
                                Dec 25, 2020
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                                I didn't get my courier till yet ...
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                                  P
                                  Prakiti Dutta
                                  Dec 23, 2020
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                                  My two friends use my refer code infornt of me but did not get any point.
                                  Smytten customer support has been notified about the posted complaint.
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                                    C
                                    Charu Bhayana
                                    Dec 22, 2020
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                                    Sir i want to talk with yur representative. Sir m apna wallet cashback kse use kru.. Goods order krne par paise wallet me se deduct nhi ho rhe... Debit card etc. Ka option aa rha h.
                                    Smytten customer support has been notified about the posted complaint.
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                                      A
                                      Aishwarya Peruri
                                      from Hyderabad, Telangana
                                      Dec 22, 2020
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                                      I haven't received a product which I ordered for

                                      Address: Hyderabad

                                      I have ordered a foot scrubber on 17th Dec and estimated delivery is mentioned as 20th Dec I still didn't received the package. When I tried to track the shipment it is showing "TRACKING NOT AVAILABLE" Can you please look into this and deliver the product ASAP. This is really bad when we order a product and don't even get tracking details when the delivery date has already crossed....
                                      +1 photos
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                                      P
                                      Palak Keshav Agarwal
                                      from Delhi, Delhi
                                      Dec 19, 2020
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                                      Extra Rs65/- is being charged by delivery agent but not shown in app. This is the way to exploit customer by giving trail free products
                                      Such a big brand and doing fraud with people.
                                      Smytten customer support has been notified about the posted complaint.
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