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Smytten Complaints & Reviews

smytten.com
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Updated: Aug 19, 2025
Complaints 814
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30
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Bad 😕 It seems that Smytten has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Smytten reviews & complaints page 39

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P
prachi halgaonkar
from Powai, Maharashtra
Dec 19, 2020
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Please provide my information that when did I get my order?
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    S
    saps1211
    Dec 18, 2020
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    Address: A-28/II, Lajpat Nagar-2

    Pls note that i received this pkt on Wed & as soon as i opened it, found the product leaking & i sent mail at that point in time but till date there is no revert. This was my 3rd order, pls do not disappoint with such kind of poor service. The bottle should have been packed with polythene paper, i was sent an open bottle.
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      S
      sahar fatma
      from Delhi, Delhi
      Dec 16, 2020
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      I have not recived my product.This is really very sad that my delivery date was 12th and i have not recived it and there is no phone no. Nothing at all this is really very bad. I have already paid for my product and i haven't received it.
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        A
        Atek
        from Delhi, Delhi
        Dec 16, 2020
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        My order id is #1329513 and #1325383 have not received my parcel yet delivery date was 14/12/20 and today is 16/12/20 . Kindly update me for same please
        Smytten customer support has been notified about the posted complaint.
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          M
          Mousumi Mandal
          Dec 15, 2020
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          I ordered some prepaid trial order on 6th December 2020 . Thn I send a mail to smytten team that I want to cancel my order and they replied that your refund will be initiated and it will be credited on 15th December. I didn't get my refund till now.please help me to get my money back.
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            K
            kotamythily
            from Hyderabad, Telangana
            Dec 14, 2020
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            Address: 18-7-607/1/a,uppuguda station road,hyderabad,500053

            I already submitted my complaint regarding this problem i haven't received any solution
            please look into my problem
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              N
              Neethu Chowdary
              Dec 14, 2020
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              Hi...recently i have placed an order with order number 376190 and the product was cancelled from your side but the refund hasn't initiated yet... So kindly please help me with this
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                S
                Surabhi.1999
                Dec 14, 2020
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                Address: India

                I did payment just now, and amount 199/- deducted from my account. not got order confirmation yet. requested you please look into it and provide me order ID with order confirmation.

                Thanks & Regards,
                Surabhi W
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                i have the same problem
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                  L
                  lesti7
                  from Cherthala, Kerala
                  Dec 13, 2020
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                  Order id #133161 is ordered on dec13, 2020, which is a free trial purchase. Before the order was processed i mailed their customer service for the cancellation as per their policy . But they have delayed their service and confirm the processing. I really meed to cancel my free trial and get my refund. In their return and cancellation policy they have given that, if we have to cancel the trial we have to make a purchase, the customer executives are not proper and not even giving right time services. I need my refund of rs.199. please help me with the same.
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                    S
                    Sona Satija
                    Dec 12, 2020
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                    My order no. #1268845
                    I have placed a trail order on 25th Nov and still I have not received any update for delivery shipment/tracking. No contact from shipping till now and no email replies from smytten care... Worst experience ever with smytten.
                    +1 photos
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                      P
                      Padmalalitha
                      Dec 12, 2020
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                      In the order (ID 1852126) that was delivered on 11.12.2020, I received only the free item (winter hair care kit) and I have not received the Green Tea face care full set which is worth INR 1520.
                      But, your mail and the app says that the product is delivered.

                      Please check at your end and let me know when the Green Tea face care full set will be delivered.
                      And, please be known that such a kind of product delivery is highly dissatisfactory.

                      Expecting your response at the earliest.
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                        M
                        mehzabeen pathan
                        from Powai, Maharashtra
                        Dec 6, 2020
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                        Address: 205, Yug complex, vasna road, Opp Shubham party plot
                        Website: Symetten app

                        I was suppose to get my delivery by 4th dec yet have not received. And I already paid for it. Kindly look forward for my product. 2 wow retinol serum. I trial body wash and bag
                        +2 photos
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                          P
                          Punit puri
                          from Mumbai, Maharashtra
                          Dec 5, 2020
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                          My order no is #1303373
                          I have order the trial from your site but I didn’t received the pouch as in cart it was showing that i will receive it but didn’t get it
                          And the lip balm cap was also open
                          +1 photos
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                            L
                            Lija Prashant
                            from Powai, Maharashtra
                            Dec 4, 2020
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                            Address: Prashant Niwas Vighnaharta CHS Road no27 cp talav wagle estate thane

                            I have brought a product of 199Rs
                            one eye liner and one pouch the eye liner is of light shade and dryes out quickly and the pouch i order was for black color I have got a green color pouch which is already an inappropriate service provided by your end and now u have refund 40rs instead of 199 rs
                            I have already mailed so many times they just don't understand how much time I need to explain everything i have send product image then to they are not concern about the issue So I need my money back
                            Smytten customer support has been notified about the posted complaint.
                            Dec 04, 2020
                            Updated by Lija Prashant                             I need my full amount of the product
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                              S
                              Sudha Acharya
                              from Hyderabad, Telangana
                              Dec 4, 2020
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                              Hi please stop using blue dart as it is the wrostest way to receive a courier there is no proper way to contact them my parcel was to be received on 26th i was not available that day they went back dint bother to try again the other day or contact also today after 8 days I receive the parcel and that too an open one how do I know if the products and not used the perfume looks used
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                                A
                                Afia Kaleem
                                from Hyderabad, Telangana
                                Dec 4, 2020
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                                Regarding the missing product

                                Address: 101 farooq complex ,bara galli ajanta colony ,water tank road ,old Malakpet

                                Hello sir I have made an order and they showed that the bag is free with it, but I didn't get the bag
                                And now I want it plzz...
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                                S
                                Sadia Ilyas
                                from Powai, Maharashtra
                                Dec 4, 2020
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                                My latest order on smytten shop has not delivered yet and in the app showing delivered order id
                                #377734
                                #377735
                                #377736
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                                  S
                                  Shivani Sarangi
                                  from Powai, Maharashtra
                                  Dec 4, 2020
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                                  I have ordered from your site. But still i have not got my product delivered. And i too have a great doubt on your products if they are original or not. Kindly help. You guys don't even have a customer care number. Disappointed.
                                  +1 photos
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                                  Dec 04, 2020
                                  Updated by Shivani Sarangi                                   Products yet not delivered. Even i doubt it's a fake app and not delivering the genuine products.

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                                    S
                                    Siri nadella
                                    Dec 3, 2020
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                                    My placed order is still showing shipped and it daily changes the delivery date ..
                                    Smytten customer support has been notified about the posted complaint.
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                                      P
                                      Pooja Koli Parekh
                                      Dec 3, 2020
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                                      I have ordered some cosmetics and other things from your site...I got the notification of the order being delivered on 29 november...but still it is not delivered...I have got a call from your delivery agent mr. Rahul...I told him the navigation address...but now he is not responding my calls...
                                      Smytten customer support has been notified about the posted complaint.
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