Snapdeal.com Complaints & Reviews

I have placed an order for a watch and i have did the payment in online but i was not available to buy that product. The order has cancelled by me but the amount was not added to my bank account. Please refund it back i want to place another order which i liked more please refund. I want to buy new products from your site. Please respond as soon as possible

Thank you

I have ordered above mention item and paid online before delivery but the product is not delivered to me till date but company is showing product delivered. I have lodge a complaint on snapdeal website but they have not done any solution yet. So plz do some thing that at least my payment made will refund to me. After dispatch no shipment id or courier id is shown to.me so that I can track my courier. Delivery time shown to me is 5 to 7 days but only after three days item is delivered as showing in snapdeal website it is totally fake no product is delivered to me or even I think the item is not even dispatched from seller only my money is debited from bank . I can also provide my bank details if necessary plz solve my issue or refund my money.snapdeal is a totally fake company.

I returned my rosra steel analog watch orderd on snapdeal under order id: [protected] and got a message from snapdeal that your pick up successful but after 8 days of picking up the said ordered product i m still waiting for the refund. Please let me know when will i get refund of the said product. I want my refund process immediately.
Thanking you,
Your's faith fully,
Yasir yousuf,
Cell no:[protected].
Address :mirpoora ashmuji, kulgam 192231, j&k.

I am buy a geyser from snapdeal company. After receiving the product i saw that they give me a broken product. And then i send a replacement request and after that they told me that in my location there courier service not available so they told me that you send your product with all original pack and bill. And they told me that they give me my courier charge back when i send a courier copy them. Than i send the product in warehouse address the courier company charged 1600 for courier fees.. And my product reach snapdeal warehouse the accept my replacement request but after send the courier copy they are not give me my courier charge back yet.. Under product order page upload courier receipt section add courier copy option is inactive.. So i send courier copy by email [protected]@snapdeal.com this email address. And then they told me that your request is under process but after few days i am not receive my money back yet.. Please check and help me... I send you the product order details screenshot and courier copy also

I bought a shoe in red basketball shoe in Snapdeal for 3956 rs.I bought using an offer in SBI debit cards have 10 percent.I returned my shoe (Order I'd:[protected]) because of size issues.I paid using SBI debit card. They told to give me refund in next 7 to 11 business days.I didn't got money after 11 days.So I raised complaint in Snapdeal. I got email like "your money is refunded with ARN 74056638027802519224102 .If you didn't got the money, contact bank".But I didn't got my refund. When I contacted bank they told there was no sign of refund.

Hello sir/ma'am it is inform you that last dec 1917 i complained (I purchased amway nutrilite daily on 14 dec 1917. But i received ayuvedic neem cost only 90/-) this day i tried to contact snapdeal but i'm not able to talk them. It's been more than 1 month i haven't receive my refund yet. Worst service & cheating with customers. Thanks mrs vaidehi thakre [protected]

Snapdeal is a street impression company that hazards with the customer.
With me the company has just threatened a simple phone, which costs only rs 2, 399... Snapdeal is a fraudster company. Please do not order any of this company or you may be a victim of danger...

I ordered a phone on december 12, 2017
Order id: [protected], placed on dec 12, 2017

Which was received on december 14, 2017. Missing from inside the phone box at the time of receipt i requested the return which has not yet been disposed of. Therefore, my company is requested to give me money or replacement, otherwise the company will have to go to court.

I bought a lotus herbals diamond facial kit 160gm from snapdeal and they have sent me a duplicate product. The product is different from what they have listed on site and there is not any manufacturers seal on product and when i request for return they emailed me that product is not eligible for return. I had mailed them to contact me and they didn't reply.

There was a call from this no [protected] regarding snap deal business promotion and there is a gift with the shopping for 4k to 5k and they said gift and the product selected will be delivered within 48 hr. They had asked for the payment through paytm. I paid the amount to this no [protected] rs-4478. Please help me in getting my money back. I had placed a complaint in the paytm for the money transfered to a wrong no they said once transfered cannot be revered call that no or place a complaint. Please help

I ordered - sanjeev kapoor elegant red and white bone china cup saucer 12 pcs with sub order id - [protected]. My order got cancelled with the reason that it is refused by the customer. This is really disgusting as i have not cancelled my order and have not received any call from. The delivery person. I ordered this item long back and then allnof sudden it hot canceled. Inhwve made the online payment for this order. I want this order and don't want the money to refund. This is so sad of snapdeal and now i would not go for snapdeal shopping after this terrific experience.

Received the same offer on call. I was not aware of it that it was a trap. They asked me to make payment from paytm to there registered mobile number. I did the same and now after 1 hr, number got switched off. There payment number is also switched off. I borrowed the money from my friend. Please suggest me what i do next. Is police complaint help me in this?

Please take an action on this. Lost my 4k rs in this.

Regards,
Amandeep

Today i received call from [protected] stating the call is from snapdeal promotion department. I was told that my no. Got selected and i need to purchase 4000 worth items from snapdeal and then i will get chance to choose gifts like the below:
Snapdeal.com congratulations your name have been selected for one assured gift.
1. Dell inspiron laptop 15.6 inch. 2. Sony bravia led tv 40 inch. 3. Lg washin machine 8.5 kg.
4. Apple iphone 7 plus. 5. Lg refrigerator 420 ltr dubble door, for further query call on same no.
T (...). So is this true or fake.

This is regarding orderid : [protected].
Product: karcher wd3 vaccum cleaner.
Issue: damaged product received twice. Returned the product with courier charges paid by me as instructed by snapdeal. They promised reimbursement and i am not getting proper response for the same. The replaced product is still damaged. Customer care is a robot and i think no real person answers the phone. (No options to speak with customer care executive.) worst customer care.
The product i received was a karcher wd3 vaccum cleaner. It was received as a damaged one and i had raised a return request and i was told to pack the item and send the item to their warehouse as they were unable to pickup my item. I paid for the return charges and they sent a replacement which was also damaged. Initially i was thinking of keeping it since i didnt want to go through the painful return process. But they keep ignoring my requests for reimbursement for the return courier. I have an email from them stating that they would reimburse even rs.1600 as courier charges as the initial quotes i got was high. I am still following up to get the money reimbursed and i havent received any proper response from them yet. All i got was a reply stating that they will get back when they have a solution for this reimbursement. I still dont understand what kind of solution they are talking about. They already stated that they would need courier receipt and my account details for reimbursing the amount. I have sent them the details. I still dont understand what kind of solution they are working on when they gave a solution to me already.
Worst of all their customer care number is crap and virtually non existant. It is just a collection of ivr options which is so stupidly limited that they give you some 2 options and you have to choose from them for an issue. You will not find any "other" option which would connect to their customer care person. This is really illogical. How can you serve the customer when you dont even know the what issue he has and you have some stupid predefined options. I am really unhappy about this and i am even thinking of sueing them for this.
Which customer care is this bad, there was a crap company timtara.com which cheated customers till the end and which got closed down after lots of customers sued the company for their negligence.
My recent experiences with snapdeal has been very bad. Sometime back i had ordered car tyres with an offer and i ordered them online only because i got the offer. The order status was updated as packed by seller and awaiting for courier pickup. How can this order be cancelled? It does not make any sense. They simply update the order status as they wish. They had my money for nearly two weeks and finally cancelled the order. I had to pick up tyres from a outlet as it was already delayed for me.

Snapdeal sent me the lenovo a6 laptop instead of the actual product product a9 i ordered.

I ordered lenovo a9 laptop but the snapdeal.com delovered me the lenovo a6 laptops instead of the lenovo a9.

I sent lots of emails and images of the product to snapdeal.com but they are not responding at all.

Snapdeal.com is not responding to my complaint just saying wait 24 ro 48 hours for reply but 4 days passed they never replied back.

Regarding order number: [protected]. I have aready raised the return request for this order bcoz seller has send me the wrong product. I have ordered the lenovo a9 laptop but seller send me lenovo a6 instead of a9.

I also shared the images of the product to you bit still you are not responding. Is this the way you are cheating with your customers. Tell me what i have to do.

Will you send me the replacement or not. If repacement is not possible from your ens then arrange reverse pickup and send me the refund.

I ordered an adidas brizo 3.0 flip-flops from snapdeal.com website looking at the picture provided. The payment was made online. However, when the product was delivered, to my utter surprise and disgust, it was a fake adidas product without any quality whatsoever.
It was as if a regular flip-flop bought from a delhi market.
When i wrote back hey asked to get the product back for investigation, but what's the use?
Snapdel.com has been involved in this kind of fake business for a long time now and that has pulled down the net worth of the company. The quality of the products sold online are notwithstanding sub-standard and the sellers they have engaged also deal with fake products. So beware! What you see on snapdeal.com is not what you get!

Bought a perfume, but we received a leaked product. Applied for return/replace, it's approved but no refund has done and no one came to pick up the product. We need a immediate assistance/response from your side before it becomes a issue for you.
Return id:[protected]Ticket id)
Suborder id :- [protected]
Please make sure to get the problem solved.
Thank you.

I bought a sony mdr xb450 headphone from snapdeal and it had clearly mentioned easy return policy.
But when i registered the return request, they are not accepting it and sending me mails that your product is not eligible for return.
I tried to contact snapdeal but i am not able to talk to them.
It proves that snapdeal is a team of thugs who are betraying people.
I will never buy any product from such freaking hell shopping site in the future.

Hello sir/madam,
It is inform you that last week i purchased kitchen chimney form your site. When i received the chimney i found broken inside the chimney. My construction work is pending due to chimney unavailability. So kindly replace the chimney soon after that i completed my kitchen work.

Due to un availability of chimney i paid extra labor for contractor. So placed the order asap.

My order id is: [protected]

Thanks
Sunil kumar
[protected]

It's been more than 10 days now, but i haven't received my refund yet. The problem was from the seller side that he was unable to deliver and so the order was cancelled. Its been so many days being patient. Also when i am contacting customer care for help, the announcement is saying that i have no order from my this mobile number. But when i have ordered from my account only, how is it possible. I need my money for that bike shoes as soon as possible.

This is a incident of 31-01-18, In IIT Guwahati, Assam
My product BMP no[protected], DE no[protected]
Order id -WWI-hd-401
I am complaining that I have ordered a hard drive on amazon india on 24-01-18 of amount Rs.3999/- Today i got another product i.e a low grade sewing machine instead of hard disk worth 3999/- cod. When i unpacked the parcel it was from snapdeal with order id- WWI-hd-401 not from amazon. I was shocked to see this. If it will happen like this how we can trust any online shopping websites. Is there any way to return this order and get my money back. Please take action against this as soon as possible so that others may not suffer like me and to maintain the trust of online shopping websites.

I want to know how I can apply for refund and return.