Snapdeal.com Complaints & Reviews

What the hell... U people are fake??? Sending fake deliveries... I orderd 1800 rs item and u people sended small cut piece wire...resolve this as soon as possible...i cant contact u people or else...im getting irritated by this stupid thing...Refund my money immidietly... Call me [protected]... ...

This is in reference with snapdeal order id-[protected]. I order 2 jeans but the size is not suit me after delivery, so requested replacement with suitable size but for one product size was not available to finally i requested for replacement for 1 product and return for 2nd. But snapdeal is refusing by saying some excuses.
I had written mail to snapdeal in this regard 3 time but every time i got there auto generated same reply, "we understand that you are facing an issue with your item and wish to return it. While processing your request, we reviewed your account and found some transactions that do not pass our internal checks. We are sorry that we will be unable to complete your return request."
Even they have not initiated the pickup of product from me.
What is there internal check that is not understandable, and also before picking up the product what check they are doing only they can understand.
One more thing there customer care no. Is only ivr technology, no one there at other side to attend your call.

We have ordered few products.. Due to cheap quality and bad designing we wanted to return the products but still they are not taking the products back.. When we call they are saying some # reasons about our account. We are trying to call the snapdeal customer care but their computer responds and its not connecting to the customer care. We tried though consumer complaint last time and they said they would reach us but havent done so till now. Please deal with this

Call from number -[protected]
Zbm contact no-[protected]

Dear customer congratulation. You do product order to snapdeal online shopping company and shopping result out in the selected your name and address of mansoon-luckky drw.., you win the 2nd prize tata indigo car you have two options
1st is tata indigo car and
2nd option is payment of rs 5, 50000/- and you choose only one option. The charge of gst, 1%- 5500/- a/c.[protected] mr. Mahesh. Rajoriya (S. B. I) sbin0001245, for contact no.[protected], [protected] lkydrw code, rju009086

Soneone called from this no [protected] today and text me that "dear sir madam congratulations for snapdeal company you are second lucky winner tata indigo car contact for. [protected] and asked me to give details about ac/no aadhar no date of birth and fathers name, so i gave him those details. Now he asking for 8500 for some paperwork,,, please help me

I bought a Blackberry phone which after re boxing was not functioning properly. I requested for return and refund, but instead snap deal pushed the matter to service center. I am not in a position to conduct as they said and requested for the refund. They have not yet answered any queries. In such a situation please suggest what should i do.

Dear sir/ma'am,

This is with reference to my order id: [protected] which was placed on 24th february, 2018 and the promised delivery date was 6th-8th march, 2018 but unfortunately it has not been shipped yet on this date when i should have actually received the product by today. There is absolutely no means of even speaking with your customer care executives which is another harassing point to be noted. Since last sunday (After complaining repeatedly via mails) i have been receiving calls from your side promising dispatch of the order within 24 hours everytime a call comes but with no effort.

When i tried to cancel the order it is also not getting possible anyways and the message conveyed on the screen asks me to check the highlight option on the item page but even on checking the same i didn't find any information regarding the fact whether it is a non - cancellable order.

Anyways it has been a worst experience shopping with snapdeal on this occasion and the kind of resolution provided was just of no use.

Therefore as of now i would earnestly request you to kindly cancel my order and provide me with the refund at the earliest as possible.

Thanking you.

Regards,

Joyjit sanyal,
Assistant professor,
Department of commerce,
Assam university diphu campus,
Diphu, karbi anglong, assam-782462.
Phone no:[protected]

I ordered micro max led but still not getting any invoice against my product.
with my led box or not getting on my email id.
many times call on customer care no but not getting any responded its very cheep site.i never suggest to any one buy with this site any product.
Now i want return my product and want get money back to my account.

My package is not delivered... The deller said me that package is deliverey on 07 march 2018 but i don't have my package i also call the seller but they said i m in holiday the seller name is amit rai mobile number is [protected]

My friend and i ordered some clothes via my snapdeal app and due to fitting issues, we placed return request around 31 jan 2018, till date no one has taken back the clothes or refunded. I wrote an email to snapdeal help desk. I get a reply stating that snapdeal has checked my account and some internal checks were not successful so we cannot take your refund request. Okkkk!!! So what are these internal checks, does the customer not have any rights to know what went wrong?? If it's my fault i m more than happy to bear the loss!!! I remember one instance that went wrong during all these orders i placed in jan 2018. The courier guy totally messed up, when i was in office, he came home and took the wrong packet of cloth under different order number. Is that my fault? I m trying to verbally talk to someone from snapdeal who can fix my issue but i can't reach anyone my phone and the help desk is very much in human. Please i need help in understanding what the problem is! I hope snapdeal doesn't want to loose 2 customers forever (Me and my friend). We will ensure this negative experience is shared with everyone bcus compared to flipkart, you guys are keeping up to your promise of 7 day return policy. I have attached my order screenshot for reference.

Even i was using freecharge to pay for snapdeal...

I had few penny in it as well. All of a sudden that # company so called freecharge suspended my account fr no reason... I lost my money as well.

Since it was linked to snapdeal even hey have suspended my account... I dont understand y a company likr snapdeal do such # things thst too based on de freecharge reference... R u guys gona proove u guys r so cheao as freecharge.

I thot u guys have a value n set ur own standards in market n dont copy such low standard company rules of freecharge

I applied for refund in snapdeal.com 1 month back; but still there is no response from snapdeal 12 days back i called them anf they told me that they had intiated my refund but till now i have got nothing from there side neither refund nor my product which i returned them back

now even i am not able to contact them
I was not knowing the customer care service of snapdeal is so bad totally unethical
I want snapdeal to make my refund now because i am waiting for it from past 1 month and amount is 18000
My complain number is 46263089

We have ordered lakme 9to5 primer+ matte gajri colour lipstick by snapdeal. But lipstick which we received is duplicate. This item was dispatch from bihar. Price of this item is 369 + 30 shipping charge. Further we want to know is there any contract despatch from snapdeal deal bihar patna. Then it's very difficult to believe on lakme brand. It's not the matter of rupees but attachment with lakme brand.. So kindly take appropriate action.

I'm very upset with your services i have ordered usb cable but i didn't like the product so i returned it, i had given all my bank details but they didn't refund my amount but they returned the same product for me again which i don't want it

I have ordered the above mentioned products in snapdeal. But i have received hydrating concentrate ampules instead of anti dandruff and regarding hair spa cream the quantity is very less. When i received the package the outer cover is opened. There is no return option. I have tried contacting snapdeal customer care but no proper response.

In october i purchased nike air max shoes from snapdeal at a big discount. I bought the shoes at rs 4000/- with over 50%discount. I have used them for just about three months and the left shoe has developed a through crack in its sole. I do not have the packing and invoice anymore. This has been a big loss for me and i need help to get the shoes replaced or returned with refund. Please help.

I ordered the above mentioned watches but got only one watch instead of 3 as given out in the display... Please let me know the reason... My order no. Is [protected]... Name of customer is khiathew lyngdoh and ordered phone no is [protected].. As mentioned in your advertisement the pack is of three watches but i got only one of it... What is the next step that i have to follow...

I purchased samsung s5 from snapdeal few days ago when i received this mobile its wifi and bluetooth was not working and i then i thought of going service centre but they said that you will be charged money for your phone repair and then i gave this phone back to snapdeal and then they say that you send us earphones that earphones are damage when i purchased this phone in specification it was written that phone is 4g and dual sim but phone is 3g and single sim they wrote wrong specification my order number is [protected]

Order id: [protected].
Rs. 1, 548
Placed this order on 17 feb, 2018 and was delayed in the first instance, later on 03 mar, 2018 status shows delivered.

We never received the order and the tracking shows delivered.
We asked for the pod (Proof of delivery and the signature) no response for that, and the order shows delivered in a different place not to the address mentioned, from the day we've seen the tracking as delivered we are trying to get in touch with some one from the customer service dept, however i there is no customer service for snapdeal, the most horrible experience ever.
We've sent multiple emails but no proper response.

We need the product being delivered without any further delay or refund the amount paid.

I've ordered 2 tops and 2 kurti from snapdeal and it was of so cheap quality and so unsatisfying, i was so disappointed from this and when i tried to return the product it was showing write band details when i was done with that it was showing wrong ifsc code, i checked hundreds of time but it was not taking accepting it. I'm done with it and need your help neither i'll miss my 2, 000 rupee