Snapdeal.com Complaints & Reviews

Hi,

I had initiated return for order id [protected], however nobody came to pick up. The delivery boy isn’t collecting my order without providing me with any suitable reason.
When i had received the product, i found the product is different. What was shown in the image provided by snapdeal was totally different to what i had received.
I had informed snap deal through email and responding like customer who believe in you has no value.
Refund my money, you have very worst service providers. I have tried to call the helpline, but without any success.
Kindly requesting you to reschedule pick up for my order id [protected] and provide me with my refund asap.

Order id [protected]

This is now turning into harassment and absolute inconvenience for a customer.. I ordered a product a black adidas slipper of a particular strap didn't received the same product i asked for replacement they did replaced the product however took a very long time and still send the incorrect product instead of me emailing the team and making them aware that i have already received incorrect product make sure i received the correct product, they assured me i will received correct product but received incorrect product. I am trying to return a product and i am getting no response from snapdeal.. No response on email also no-one came till now to collect the product..

This is absolutely pathetic

This is vinu... My snapdeal order id: [protected] i have ordered one product last month that product was not good quality so i returned my product they picked up my product on december 1st till today i didt get my refund... Nearly they making one month... And i called customer care number i waste they says only to make any quary through to website. I need solution for this

Dear ms. Joshi,

Thank you for contacting us with regard to your feedback on the l'oréal professionnel x-tenso care shampoo & hair spa smoothing cream bath, which you have purchased from www.snapdeal.com. we appreciate the time you have taken to contact us.

At the onset, we would like to inform you that the l’oréal professionnel products are exclusively available only in professional salons and are not retailed through any online or retail channels. The same has also been mentioned on all product packs for consumer’s awareness in order to help consumers make a choiceful purchase decision.

We would also like to share with you that l’oréal professionnel hair spa cream baths are meant for in-salon usage and are not retailed.in the salon, the cream bath form essential part of the hair spa service. This product is “for use only in professional beauty salons” as also mentioned on the product pack for consumer’s awareness. However, we definitely have home care products in the hair spa range specific to different hair type and concerns.

Basis the product details shared by you, we would like to inform you that l'oréal professionnel x-tenso care shampoo with batch number b[protected] & hair spa smoothing cream bath with batch number b[protected] do not match our records. Hence, the products in question seems to be spurious.

We understand your disappointment and request you to kindly take up the issue directly with the www.snapdeal.com. you may kindly share a copy of the invoice or receipt you have received from the online portal along with the product images focusing on the batch number and product name (Images should be up to 4 mb), so that it may be shared with the respective department for their perusal.

For future, we encourage you to kindly visit a professional salon to experience the hair spa services. Also, we urge our loyal consumers to purchase l'oréal professionnel home care – retail products from salons only, so that we can guarantee the quality and the performance of our products.

To find a salon close to your vicinity, you may also visit www.lorealprofessionnel.in

Please note: l'oréal does not own or operate salons, but provides training and merchandising support to select professional salons in india.

Do write back to us for any further information that you may require.

Warm regards

Gale parker

Consumer advisory department

I have sent mail to snapdeal but there is no reply received from sanpdeal team

Hi i am manju, i ordered cromton geyser. Delivered wrong product by them. Hence
I request return process.. I don't receive any reply for the same. Later i wrote a mail to snapdeal. Then they send that
W message i got

Update on refund request:
Manju, sorry! We are unable to pick up ur product... As your
Address lies beyond our serviceable area for reverse pickup. Please courier
It within next 5 days with original packing, tags & accessories to the
Following address:
Hyderabad vulcanqc, vulcan express pvt ltd, door. No.: 3-4/3, survey no.:
195, 198, village: kandlakoya, mandal: medchal,, district: rangareddy,
Hyderabad - 501401, medchal, telangana, 501401.
Remember to upload copy of courier receipt at 'my orders' in snapdeal app -
http://snpdl.in/ so we can track your request and process refund, incl
Courier charges reimbursement. Track your return request on the snapdeal.

Note earlier from same address they to return one order. Y now they are not able to pickup the order.

Order [protected]
I registered a replacement request as i received a smaller size of the shoe i ordered but now i received an sms that "your item does not pass quality guidelines" i mean this is ridiculously i have worn the shoe only once just to check the size how could it possibly be "not fit" for replacement. If something happened to it while shipping then that's not my fault. I really trust snapdeal and have ordered frequently but this incident is
Making me loose faith in the company. I have trip planned and i really look forward to wear shoes that fit. I don't need the money back i just want shoes that fit. I hope that my complaint will be taken seriously and something will be done about this problem.

I have ordered the product on 1st dec'2017, it was delivered on 8 the dec'17. But when i opened the box the product was defective and returned and item was picked up 19th dec'2017. Till now no refund has initiated and still shows your item will picked up on 28th dec'17. I have follow up customer care 2 times, there is no response. Please take action and refund my amount.

Ram

My order id:[protected]
Yesterday a currier boy came to my home to deliver the product, my mother gave him the money after taking money in his hand he ran like thief and deliver only one parcel in place of two... We try to catch him but he was gone.
Now i decided to file a complain against the currier company and snapdeal also if they didn't refund my money.

I had ordered nike 2018 kwazi green running shoes. Order no [protected]. What i received were a pair of totally substandard local make shoes. I had paid the cod amount of rs 2899. I immediately complained to snap deal with the invoice and the pics of the shoes. A reverse pick up was arranged for the same. Now i get a message saying delivery is arranged from a different supplier. The delivery was attempted today, but i refused to take delivery as i am yet to receive the refund of the same order. How can i pay twice for the same product about which i have serious concerns?

Expect an immediate refund of my entire amount

It is very shameful company like snapdeal have no any helpline number to talk with the customers care executive. I refund my product but after few days a message display showing that my bank account that i give for refund process is not correct. But when i try to contact customer care service their is no any helpline number to talk directly with the snapdeal member.

I buy a sara bag and return it till not get my bag or money back.
I want my money back.
They take both money and my bag also.
It is totally stealing something.
Get me my refund. Actuall firt they sent the bag but i did not get the appropriate one so i refund it back then it was declined by company then they said that they deturn the back but they did not send money or either bag. Fraud

I ordered a samsung headphone, and i received same but that was damaged and one side not working condition, i returned the same too the snapdeal person came and got the product, he given a slip for return item mentioned. After that i didn't received a refund to my account for my cash on delivery payment, but that snapdeal website and customer care not working properly, i sent a mail to snapdeal couple of days ones but no response from snapdeal team worst online. I will wait for couple of days other wise i will make a complaint at consumer court...

The sellers listed original picture of the shoe and delivered different shoe. The price is heavily discounted thus enticing customers to chose such a product. The price is the same as original but discounted almost 70 percent to make it a good buy. Snapdeal should ensure such scruples of a seller affects the snapdeal story for quick buck. The onus also lies on snapdeal to ensure products are original and hence the fault lies on the marketplace like snapdeal to ensure fake product sellers are delisted and heavily penalized

Dear sir i have ordered 30000mah callmate power bank on 13th december and delivered on 22 december 2017 when i opened the packaging there are empty box. I think snapdeal are cheated with customers. Order id [protected] and also i have paid rupees for the order 1149. My query is refund my money for empty order box. I have not a good experience with snapdeal.

Snapdeal have no return policy they send me defective item i want to return or replace this but everytime they replied only go to service center and get it repair customer care also give automated reply that my mobile number that i give when i place the order is not registered with them so they can not talk to me snapdeal is a fraud company so avoid this
Return request reference number 45205005

I bought a kingston micro sd card.. But insert a damaged sandisk sd card..
So now i cannot return it.. I ordered it snapdeal but coming through [protected]@bookmypacket.com.. Why??? And my snapdeal order it show order cancel.. (Order could not be fulfilled due to seller unable to fulfill.).. So i want return my product or refund... My mail id - s. [protected]@gmail.com

I have order pendrive of 16gb moserbaer pendrive usb 3.0 of rupee rs 355/-
On 16 dec 2017 cash on delivery and on 21 dec i get my order and when i open it doesnt foung in the box pendrive in place of that i receive cardreader.
As i come in this situation i ultimately call to sneap deal cumstome care and file about that complaint as the custome care said to me "that from i get mail on which i have to reply all the item which i receive but when i check i didnt find any mail from the sneapdeal.
Order id is = [protected]
Mb=[protected]

I am writing this message so that anybody who reads this understands how snapdeal is a worthless, cheating, fraud website.

On 13 dec 17 i ordered an item on snapdeal.com which i supposedly received on 15 dec 17. I paid the delivery courier cash on delivery. When i opened the item i realised i had been sent the wrong item, not what i ordered. I submitted a request on snapdeal’s website to have the item replaced with what i ordered.

On 18 dec 17 the same delivery boy who delivered the wrong item to me came to collect the item from me, ostensibly for replacement. He gave me a slip verifying that he had collected the item from me.

The same day, within an hour of the wrong item being collected from me i got an sms from snapdeal saying that they tried to collect the item from me but were unable to do so.

I called their customer help line only to be sent around in circles with an automated voice recording and no option to speak to a person.

I tried to use their website for customer service but, once again, there were only pre-selected ‘help’ options and no way of contacting any customer service people.

On tuesday, 19 dec 17 i received an sms from them asking me to give a missed call on one of three numbers depending on whether or not a pickup for the item was required or if the pickup was already done. I gave a missed call on the number that said that the pickup was already done.

On wed 20 dec 17, i received an sms saying that my case had been closed because they were unable to pickup the item from me and also tried multiple times to contact me but were unable to do so.

Not only had they already collected the item from me, i had confirmed this via missed call, and i had not received any other calls or messages from them. They were blatantly lying about having tried to contact me, after denying that they made the pickup for the wrong item they sent me.

I emailed them on 20 dec 17 at [protected]@snapdeal.com, the only method i have found of contacting them. I told them everything that had happened, that i had already given the wrong item to the courier who came to collect it from me and that they had wrongly said they couldn’t collect the item from me. I also explained that they had taken my money and neither sent me what i ordered or refunded my purchase cost to me.

Having not heard back from them 48 hours later, i sent them a reminder email, once again clearly stating the facts. Despite this they have sent me another automated email saying that my case has been closed because there has been no response from me and it seems i no longer want to return the item.

This is what snapdeal does. They take your money, send you some rubbish you didn’t order, then collect the item from you, deny that they ever collected it, ignore all attempts by you to contact them and then finally close your case while pretending that they have tried so hard to help. They keep your money and the item they wrongly sent you and then took back.

What is the best way to get this fraud company and it’s blatantly fraudulent practises to task?

Please spread this message far and wide so that nobody you know ever makes the mistake of ever dealing with them.

#snapdeal #fraud #cheats #neverdealwithsnapdeal

I've order adidas yeezy sply-350 outdoor black casual shoes, when i ordered the product first it was available with size 6. After 2 days, i've got message that it's been out of stock or discontinued. It says the order has been cancelled because the seller has not enough stock. Is it fair? Snapdeal should show the availability correctly, i am very unsatisfied with the service.

I have ordered this item on 24nov, they have delivered on 30th nov 2017. After received the item, we have checked the item, it was broken with same day i have raised the returned request, they didn't pick up my item till now. They sent the sms that we could not reach your place, please send it to mentioned address, when i tried to send the item, they didn't receive my item.

Still, i m sending email to customer care, no response from them.