Snapdeal.com Complaints & Reviews

Snapdeal is a street impression company that hazards with the customer.
With me the company has just threatened a simple phone, which costs only rs 2, 399... Snapdeal is a fraudster company. Please do not order any of this company or you may be a victim of danger...

i ordered a phone on december 12, 2017
Order id: [protected], placed on dec 12, 2017

Which was received on december 14, 2017. Missing from inside the phone box at the time of receipt i requested the return which has not yet been disposed of. Therefore, my company is requested to give me money or replacement, otherwise the company will have to go to court.

It with great disappointment that i'm writing this mail to you. The subject order was delivered to me on nov 25th. On seeing the pack it was clearly evident that the product delivered to me was fake. I immediately alerted snap deal help centre and also raised a return request on nov 27th.

However there was no response and product was not picked or a confirmation given to that effect until 1st week of january. After repeated and failed attempts to reach your customer care (No option to speak to a human) i again wrote back to help centre. They finally confirmed pick up and then the game started. Every time the pick up is scheduled i wait for someone to pick it up. Surprisingly every time the pick up got cancelled stating that there was no response on phone. I checked my phone and alternate number to find that there was no missed/incoming call. This has happened thrice and now i'm frustrated seeing the way snap deal is trying to find a reason to cancel my return request which i will never accept. I thought of writing to you before i make a complaint with the customer court and claim my dues. This is really poor service sir.in this competitive market how do you expect people to order from snap deal when they trick customers to forcefully accept whatever they deliver. I'm looking forward to a quick action on this.

Thanks and regards

Vimod nair
[protected]

This is regarding my citibank cashback that i am supposed to get on my order (Order id: [protected] for "blue star premium e series table top water dispenser").
I was supposed to receive 15% cashback on this in december month but i have not received that yet. I dropped a mail to snapdeal customer support regarding this but haven't heard back anything from them. Request your help in this.

I have sent 5 emails so far to the customer care, there is no single response from the customer desk, i don't know whether customer care really exists in snap deal. There is no escalation matrix provided and we can't reach the customer care to discuss our problem.

I have returned this order due to the wrong description provided on the website and it has been returned along with the other bag 10 days ago.

Hope through this compliant snap deal will wake-up to solve the issue.

I have placed 2 orders against which cashback offer was applied but i have not received against any order. Total amount of cashback is 150. On first order cashback of rs. 100 was applied. The amount should be received in form of snapdeal cash. That was normal cashback. On 2nd order cashback of 5% (Rs. 50) was available on hdfc debit card but i have not received in my bank account.

I have purchase 1 product.
But deliver different product. So i was returned thise item. But snapdeal cancle my return request. And not properly support for customers care. So. Please contact mi to thise no[protected].
I was complaint against snapdeal with thise cheet service. So please return my price amount-1199rs to my bank account for argent basis

I have raised a return request, but nobody came up or called me. I got message stating i was unavailable to pickup the item and rescheduled it again. Initially it was updated that it will be picked up on 10th. Now i got a message stating my item will be picked up today. i am currently out of my place.
kindly help.

Dear sir I buy a phone. Model no one plus 2. With order ID [protected] and mobile no [protected] . While I contact to coustmer care. They told me no have any order with this no. I try to contact coustmer care assistant but no have any options there . The product you delivered me is damaged. After deliver of 2 hours I apply for return request. Please help me soon as possible

I had ordered phone kichoda66 wroth rs.1000... But when i recieved the parcel the item was completely missing... Nothing at all... Just a piece of marble in the box.. Hw can they do this to their regular costomer... And its not just ist time this had happened to me in 2016 also.... I have been cheated online... This is shameful act... I am disappointed... Now i want my money refunded as soon as possible... I tried refund option in the app... But its not accepting my ifsc code... May b some technical problem... Now i dont knw what to do... Thats why i am complaining... I hope some action will be taken by indian consumer complaint forum.. Thankyou

Order id: [protected]

I ordered a dress and when i received it, it didn't fit me so very next day i raised a return request. Return was done after the guy checked the product. Later they sent an email stating that it doesn't meet quality check and it has many stains. When i returned it, it was in perfect condition. It didn't fit me or there was no chance of me staining it.

Now, after writing to them and speaking to them, they just have a simple reply that they won't accept the return and give my money back.

It's a horror shopping with snapdeal. Without any mistake from my side i'm being refused my money back.

Kindly help me.

Shireen hakani

[protected]

On 22 dec 2017 i placed order for tata ceramic pcs ceramic full plate. The one i recived was of a size of saucer thenwhen i returned the product they did the pickup and the pickup guy checked the product and then took it. Now today i recived a message claiming that the product failed qualitycheck & they are sending it bak to does that mean they sent bad quality product to me & now not even ready to return it. Is it how you trouble coustmers

Return request placed on 21dec 17 and item still not collected nor refund received. I have tried calling customer care but through ivr system i am getting reply that your request is under process and will be solved shortly. How long i have to wait i have already purchased the item from local market. Soon i will be shifting from this place. Please help me in resolving the issue.

I had ordered a owncraft muli casuals regular fit shirt, suborder no. [protected]. The recieved product was used and size was too big. I applied for refund. Delivery boy denied pick up as there were no tags and stickers with the product and this is the same reason for which i am claiming that the product is a used product. Several times i told them that i had received the item with same condition, no tags were there, a used product. But every time they excuse that my product has not pass through the quality check in as there were no tags and stickers with it while picking up. But what is the guarantee that the product has passed through quality checkin while delivered. If so i want to see the pics of the product at every process involved from packing to delivery. They should know my money is not free and i m not also a fraud like their company. I want refund at any cost. If my problem is not sorted within a week i will lodge complain against their company in consumer court. My name is debanjan mondal. I m a 3rd year law student at iit kharagpur. Please do the needful otherwise i have to think about it.

Team,
I did order one shoe rack of woth around 1400 rs and snapeal sent different shoe rack of worth 600 rs around.
So i requested to replace the item on 14th dec but still i have not got my replacement.
Whenever i try to call customer care, they have settled the recorded audio and i am unable to switch to customer executive to talk.

Kindly help me on this and get my product replaced.

Ticket id: 45132960
Kindly do needful.

Tarun
[protected]

I ordered product hindware geyser, order id [protected],
I received product faulty, i requested for refund, snapdeal sent mail to courier the product by my own,
Courier cost is same as product cost, i tried to connect to snap deal, but customer care ivr don't have option to connect, sent several mails, but no single reply,
Today i got mail, written that your refund will be cancelled if you don't share courier receipt,
How can i spend huge amount in courier without any confirmation of reimbursement.
I have marked mail to kunal bahal and rohit bansal.
I am frustrated and harassed by snapdeal worst service.
Please help me with resolution and refund.

Vishnu pandey
Mumbai
[protected]@live.com

We have received the defective & used product from your side. When, i open the packed, i found the product quality is too low. Its defective & used product. It has different style product as per display. As a customer, i have paid for it 4950 rupees. Which is a big amount. I want to replace it. I have also created a return request online. But i have not got any response from it yet. Please do the needful. Also find the product detail as per below. I am not receiving any call or mail from snap deal side related it. I also create a mail to[protected] & create a mail with snap on [protected]@snapdeal.com. But, they are not giving any response.
Order id: [protected]
Date of receiving: 03-jan-2017
Issue: received the defective & used product.
Mob [protected]
Email [protected]@yhaoo.com

I have purchased nike track pant from snapdeal. It was not fit as expected so i returned it. Snapdeal is asking me my bank details which i have given to them. Still they are not returning my money & saying that my a/c details are wrong. I have checked many times & sent them the correct details. Still they say it's not correct. Do snapdeal really wish to return my amount???

I had ordered inline blue skate with price of 2299/- but quality of product is not good so i put up return request with same day online after 4 to 5 days snapdeal courier boy was came at home and picked up the inline blue skate as same condition as they parcel it. But till date i. E. 05.01.2018 i dont received my payment. Snapdeal have 7 days easy return or replacement policy and also courier boy of snapdeal which was collect my product told me that are you getting your money within 04 to 05 working days i returned my product on 25 dec 2017 but till date as mentioned above i dont received my payment. So i could not purchase other product from snapdeal. Because my money is stopped by seller. It is my request to you kindly returned my money back as soon as possible.

I have ordered wd my passport 1 tb usb 3.0 portable external hard drive black on 26 december 2017 which was dilivered on 1 jan 2018.
Order id: [protected]
Actually the website of snapdeal is not showing the correct status of product when i was trying to track my order it was showing in transit (Delhi) and when i recieved the product the website again showing in transit, not dilivered so i was unable to cancel the order then i tried to return the product and raise a return request which was cancelled by snapdeal and now i am not able to return the product but i don't want the product, i want refund for that.
I hope you will understand and help me

I have ordered wd my passport 1 tb usb 3.0 portable external hard drive black on 26 december 2017 which was dilivered on 1 jan 2018.
Order id: [protected]
Actually the website of snapdeal is not showing the correct status of product when i was trying to track my order it was showing in transit (Delhi) and when i recieved the product the website again showing in transit, not dilivered so i was unable to cancel the order then i tried to return the product and raise a return request which was cancelled by snapdeal and now i am not able to return the product but i don't want the product, i want refund for that.
I hope you will understand and help me