Snapdeal.com Complaints & Reviews

I requested for returning my product on 13th November from next day onwards daily i gotta message from Snapdeal courier partner "ShadowFax" for picking product but no one contact me for picking up the product and I mailed many times about this issue to Snapdeal, then I contacted "ShadowFax" courier and made a complaint. After so long the product was picked on 2nd December by Ecom Express Snapdeal courier partner then few days later 10th December I got a message from Snapdeal that my return request was closed. I didn't get my refund from Snapdeal but I'm receiving message that my return request was closed.
I emailed soo many times about this issue to Snapdeal but there is no action taken.
Reference number: 44661484

I ordered sunglasses of FasTrack, and I received a wrong order of sunglasses named IDE. I rescheduled the return order for 3-4 times, but still I didn't receive the right product. I also tried to reach customer care number but It says as no order found. My money was wasted, please help me. I didn't know any other way to get my money back or get return so please help me or tell any other way so that I can get my money back.

Dear sir/madam,
This is the order id [protected] of the product what i bought from snapdeal and i didn't like the product and kept return request on the same day (I. E 7th dec at 4:38pm) but till now no one has came to collect the product and the return request reference no. Is 45030259. The cartoon box was fully damaged and the product is switched on when i open the box and it was having dust on it. Moreover there is no pouch and the instruction manual are fully spoiled as they were soaked in water. I am not satisfied with the product. So, i would like to return and there is easy 7day return policy for this product. I am attaching the pics of the box. Please see the attachment and help me by picking the product.

Sir i bought a pen drive of kingston on 22 october 2017.in between month pen drive is not working properly but i have not time that i go to the service center. 7 december when i gone for service they told me it is a local pen drive. And i mailed snapdeal for this issue but he told me only 7 days replacement gurantee. Now i want return my money. Please solve my problem

Dear team,

Item: fossil fs4159 men's watch
Order id : [protected]
Amount : rs.4499

Sir,

I received damaged product from snapdeal.
Then i applied for return request on same day of delivery.
Then some courier name shadofax picked up product from me arranged by snapdeal only.
I gave item to courier. And also received confirmation from courier that item recieved.
But next day i received email from snapdeal that they closed my return request saying that "i no longer want to return item" what rubishh!!
I am sending mail to snapdeal regarding refund status but no response.
And they did close request without any communication.
I already sent them photo of damaged portion and and also tried to communicate via mail and asked them to call me. But still there is response from snapdeal
So request you to help me open my return request again and process refund.

Regards,
Prasad

I had ordered indiweaves black woollen track pant on 1st december with orders id [protected].. I received a simple track instead of woollen track pant and product is not as per described and when i placed the return request after two days i got the mail that return request is been closed saying your account is having transaction issues.. If they have issues than why they are accepting order and processing them.. Why not rejecting the order.. Making fool to the customer on name of easy return and sending different product than described in description.. I want to return this and want my refund otherwise i will go to consumer court and file complaint on snapdeal as well as merchant.. Sending fake products taking high price and sending cheap material making fool to the customer and when asked for return, return request was closed.. And your 24*7 helpline number [protected] is another way of making fool to the customer as after repeated trial they doesn’t connect us to customer executive... Pathetic service.. Worst experience with snapdeal never shop and will never recommend to anyone..

So i ordered 1 pendrive fromantic snapdeal. And i got email that order has been changed to another seller as the last one is unavailable. I received courier of pendrive with cod and all my details mentioned as i gave it on snapdeal paid 350cod to the delivery man. Then i got after the email that the order has been cancelled we're not able to deliver as product is out of stock. I opened my parcel which i received there was a # card reader inside. Snapdeal sellers are doing fraud. First of all i need details of both of sellers - when i gave order and to which seller the order was transferred as the first one cancelled or was unavailable. The details have been stole by these sellers on snapdeal. On snapdeal package return adress is so colour lab - phone [protected] 521 laxminarayan dharma nagar road, surat - gujrat - surat - 395008

Hi,

I have placed an order for walnut. Which say 400 gm packs of 2 for 624.

I received item which is 200gm pack of 2.

I have no option to return. I tried to reach them to talk but not able to talk on given number. It is hassful services to deal with it.

I have an email that saying on 2 pack of 400 gm.

On them website now it showing 200 gm pack of 2.

Please help me out to return product and intiate the refund for same.

They are cheating to the customer.

I am attaching here screen sort of item. Email and my account.

Please do needful.

Am a regular customer of snapdeal.I bought a mac book charger from your website which cost me Rs.5800 and my order id was [protected] .According to seller, this is the original apple mac book charger and it comes under apple warranty if there is any problem with the charger.After use of less than 2 months, it stopped working an i went to the apple authorised store, they said this is not original charger.I got fraudulent by your website and seller.Please refund my money or give me another original charger of mac book for which i already paid to you.Otherwise i am going to approach consumer forum for justice, i have your invoice where you clearly mentioned that this apple's product.This is my hard earned money to which you cant loot by selling fake products.So now choice is yours.I am amazed that you are degrading your services day by day as i got mac book laptop from your website which gave me the trust level on you.Give me solution as soon as possible.Otherwise we can proceed with legal way.

Thanks

I have order a product on snapdeal 19 nov.
And i delivered the product on 26 november...
After recieved the package... Item not good
So i return request on snapdeal 27 november..
I return all original invoice and product by ecom express...
Today i track my order on ecom express...
Snapdeal agent refused the product why

My returned ticket id is 44856899
And order id [protected]
Please refund my money in my givven acc

Hi,
I have ordered a saree and paid the online cash using my credit card.
I have cancelled my order within half an hour, but still amount is not refunded. They called me and informed that they will refund within 7 working days. It's almost 20 days got over. I didn't get any updates also. Can you refund it soon. Service is too worse.

Order details:
Order id: [protected],
Ordered on: 15 nov, 2017
Mobile number: [protected]

Regrads,
Kavishree shanmugam

Maine ek necklace set return kiya but usk paise refund nhi hue... Maine bhut emails kiye nd customer helpline line pe try kr rhi it's about 1 month but mere paise nhi aaye mere account me and aaj msg aaya bank detail galat h so refund cancel kiya h nad plz bank ki correct detail de... Nd koi option nhi de ra mere order pe bank detail correct krne ka.. Nd usi bank detail pe snapdeal se hi refund hua h then ekdm se bank detail glt kaise hui... I want my money... Plz help me

Hi purchased micromax bharat 1 mobile from snapdeal on 14 the november in box there is no bsnl sim card of 97 rs offered and they are not receiving mobile return
Because of i have purchased in snapdeal advertised bsnl 97 offers with micrmax barat 1 phone but they are not sent any sim card with the bundle. And i went purchase sim seperetly in bsnl office for this offer they said sim cannot be issued for this and also contacted micromax office they are saying sim should be given from e merchant

Order id: [protected] srishti agarwal:
To: [protected]@snapdeal.com
The concern authority, snapdeal.com sub: refund not successful and its very complicated issue. Respected sir, this is to inform you that i purchased a cloth through snapdeal order id: and the product was different so for i lodge a request for return and refund, its pickup by snapdeal by 30/11/2017 but still now my refund was not progressed. I tried to contact customer care as well, from there i didnt get any response...
I recieved a msg that the amount would be refunded by 02/12/2017... Till now i didnt receive my money from your side. Please verify with this matter and kindly process my refund urgently. Really its very complicated issue to refund the amount from snapdeal.

I have bought a elica chimney from snapdeal which delivered at 1st nov 2017. After this i contacted to elica for installation support but no one came to installed neither any confirmation call so initiated return within 7 days period. But till date nither snapdel return item not called to resolve issue.in snapdeal anyone can not talk to directly customer care executive. One month passed, snapdeal is not returned item. Very worst ever experience for online purchase in snapdeal. Kindly take back your item and return my money.

Yesterday snapdeal is called and clearly denied to return product while return initiated in given time frame.
Kindly suggest how can i take legal action such type fraudster company.
I am very helpless there is no direct root to take action against them.
Govt should make rule to control such third class companies who doing business with very wrong ethics. There whole business is depend on how to make people fool and grab there money.

Avadhesh tiwari
Order id - [protected]
Return request ticket id[protected]
Contact no - [protected]

I ordered samsung headphone from snapdeal and when product stopped working i visited samsung store to claim warranty then samsung rejected claiming product serial number is invalid and i can't claim warranty and ask me to contact dealer, when i contacted snapdeal they want written proof and samsung says they don't provide any such finally i got some email conversation between samsung that says which are product they sell and there serial number and same thing i provided to snapdeal and now i'm receiving emails stating your request has been closed. I don't now whom to raise this concern they cheated me last time also when i order skull candy i need justice here.

Hopefully i ll get valid response from your end

Thank and regards
Munazir

I have purchased a pendrive but it was defective so i applied for return. I changed the pick-up address to return but it is still showing the old pickup address. So i want to change the pick-up address but snapdeal is not giving an option to do it. Their customer service is also very bad. Their response time is very late. Also they don't have customer care executive service.

Name: smruti nayak
Address: c-12, 502, iscon flower, bopal, ahmedabad
Invoice number:safe38/1003114, dated: 08 nov 2017
Product: impression wall running horses vinyl multicolor wall sticker

Received only one product, and i m bit delayed in lodging complain as was back in town on 01 dec 2017, and inspected the parcel which was received by my neighbour.

Please take suitable action,

Regards,
Pk nayak
[protected]

Dear sir,
I have ordered a reboxed nokia 1600 32 mb black order no. [protected] and sub order no. [protected]. The product which i have received is not working properly.
1) the battery is not charging it seems there is a problem of batter or a charger
2) when i m inserting a sim card it is showing no sim card.
The product is under 3 months warranty. So i am requesting you to kindly assist me on the same.

Respected,
My name is mohit gupta. I have placed an order on your website. I bought the allyson fitness orbitrek for my personal use... I have placed order under the name pawan gupta.
I didnot receive my order complete... The order which i placed had 4 different things they are as follows twister, stepper, dumbells and the crosstrainer... What i receivedis only 3 items in a small box a twister, stepper and a dumbells. The main item crosstrainer is missing. So i have been cheated by the seller... I didnot get what i asked for and have been cheated by the seller by paying 17115.
Please take this issue with seller also and ask him.. The courier through which it was delivered was bluedart... And you can enquire about the parcel from them... And just think how a crosstrainer can fit into a small box.. What i received is a small box
Now the thing is i need my money back... And u have a 7 day easy return policy. Please refund my money and arrange the pickup service as soon as possible... Please just let me know the time frame of pickup service and time by which i will be refunded... I need my money... Now it would take another year for me to buy a bicycle..
Contact me on my number
[protected]
Or
[protected]
If money is refunded and given back i will think it was a mistake by you and will not blacklist you for me... And please guide if there is any other legal process to file a police complaint or consumer court stuff

I will take snapdeal but also i will take seller to court...

This is last time i am replying to you.. Next time i will reply with legal notice.

And when you reply this time reply with facts and figure donot give me a professional answer.

My email id is
[protected]@gmail.com
[protected]
[protected]
My order no is.

Sub order id [protected]