Snapdeal.com Complaints & Reviews

I have purchased a pendrive but it was defective so i applied for return. I changed the pick-up address to return but it is still showing the old pickup address. So i want to change the pick-up address but snapdeal is not giving an option to do it. Their customer service is also very bad. Their response time is very late. Also they don't have customer care executive service.

Name: smruti nayak
Address: c-12, 502, iscon flower, bopal, ahmedabad
Invoice number:safe38/1003114, dated: 08 nov 2017
Product: impression wall running horses vinyl multicolor wall sticker

Received only one product, and i m bit delayed in lodging complain as was back in town on 01 dec 2017, and inspected the parcel which was received by my neighbour.

Please take suitable action,

Regards,
Pk nayak
[protected]

Dear sir,
I have ordered a reboxed nokia 1600 32 mb black order no. [protected] and sub order no. [protected]. The product which i have received is not working properly.
1) the battery is not charging it seems there is a problem of batter or a charger
2) when i m inserting a sim card it is showing no sim card.
The product is under 3 months warranty. So i am requesting you to kindly assist me on the same.

Respected,
My name is mohit gupta. I have placed an order on your website. I bought the allyson fitness orbitrek for my personal use... I have placed order under the name pawan gupta.
I didnot receive my order complete... The order which i placed had 4 different things they are as follows twister, stepper, dumbells and the crosstrainer... What i receivedis only 3 items in a small box a twister, stepper and a dumbells. The main item crosstrainer is missing. So i have been cheated by the seller... I didnot get what i asked for and have been cheated by the seller by paying 17115.
Please take this issue with seller also and ask him.. The courier through which it was delivered was bluedart... And you can enquire about the parcel from them... And just think how a crosstrainer can fit into a small box.. What i received is a small box
Now the thing is i need my money back... And u have a 7 day easy return policy. Please refund my money and arrange the pickup service as soon as possible... Please just let me know the time frame of pickup service and time by which i will be refunded... I need my money... Now it would take another year for me to buy a bicycle..
Contact me on my number
[protected]
Or
[protected]
If money is refunded and given back i will think it was a mistake by you and will not blacklist you for me... And please guide if there is any other legal process to file a police complaint or consumer court stuff

I will take snapdeal but also i will take seller to court...

This is last time i am replying to you.. Next time i will reply with legal notice.

And when you reply this time reply with facts and figure donot give me a professional answer.

My email id is
[protected]@gmail.com
[protected]
[protected]
My order no is.

Sub order id [protected]

I have ordered boats earphone on snapdeal order ID : [protected] and i have received cheap road side earphone .which delivered before delivery time given..i have attached photo of products which i have received

this is very unprofessional activity done by Snapdeal

Ths is regarding the product carpet with id [protected] delivered on 8th october. The size of carpet received is small and not the size which i ordered for. I request you to kindly replace it. I already lodged a complaint over the phone. I could not place the return request in the stapulated time as both me and my husband were down with severe viral infection and high fever. I request you to consider my request seeing my previous record and i being a very regular customer.

Looking forward to your positive response.

Meenal

Esskay courier — shipment no s5p[protected]


I had ordered a shipment through snapdeal, which was suppose to delivered to me at discipleship bible college, signal angami village dimapur via esskay courier service (Shipment no s5p[protected], which i didn't even receive a call from the delivery person but then i received a message that they were unsuccessful to deliver the things to me. Therefore i want you to contact in the given contact number.

I ordered nike slippers few days ago on snapdeal bt they sent me different and used product. But when i emailed them to return the product, they try to game with me of pick up. There is no pick up happened till now. I had mailed them several times bt they replied to apologise bt not taking some necessary action. I am not happy with their services. I want a satisfactory solotion. If they dont have solution then refund my money. I dont want to trade with them again. They kept playing of pick up game. I want urgent solution. They big fraud and cheaters. Their easy return policy is just a part of game. There is no easy return police, that is easy do the fraud scheme of them

Hi i ordered a more then 5 step aliminium ladder and i got 4 step aliminium ladder.
So i requested return of item which was accepted by snapdeal.
But no one came to pickup item and i got several messages every morning and night as follows:

1. Hi! We will pick up your order (S) [protected] from snapdeal today. Please keep the item (S) ready. You may call us at +91 [protected] (Koushik das.). Feel free to call us at shadowfax customer support: [protected]
2. Your order from snapdeal [protected] could not be attempted by us today. We will attempt the same order tomorrow. We regret any inconvenience caused.in case of any queries please contact [protected]
3. Pickup today: navodit hyanki, your door swing aluminium... Will be picked up today by nuvoex. Please keep your item ready with all original packing, invoice, mrp sticker and tags. Track your return request on the snapdeal app -
4. Pickup update: navodit hyanki, we tried to pick up your door swing aluminium more than 5 step ladder on thu, nov 16, 2017 but were unsuccessful. Please set a convenient date/time for pickup at the snapdeal app - http://snpdl.in/ in case we do not receive a response from you within next 48 hours, we will close your return request.
I again sent mail to snapdeal that noone came to or called for pickingup return item.
I even called pickup agrncey guy but he said that his agency is new so they dont have 4wheelr to carry the ladder,
And he himself requested to contact customercare and complaint.
I emailed again but same situation persisted.
Then on 29th nov17 i got mail that my return request is closed.
I again responded with email but no resolvance of complaint.
Again i got mail that
Hi navodit,
We’re rescheduling the pickup of your door swing aluminium more than 5 step ladder.

We value the importance of your concern. Please accept our apologies for the inconvenience you have experienced.
Your item will be picked up within next 2-3 days. If you require any further assistance, feel free to reply to this email. We’d be glad to help you.

Note
- if the return request has been raised for multiple items. Please, handover the item to the assigned courier only.

Order id: [protected] reference number: 44475250
Placed on: sun, 22 oct, 2017 issued on: 31/10/2017

Thanks

Again on 3rd dec17 i got mail as follows:
Hi navodit hyanki
Your return request for door swing aluminium more than 5 step ladder has been closed
We attempted the pickup of your package but were unsuccessful. We also tried contacting you multiple times during the past 2 days, but were unable to reach you.

Thus we are closing your request.

Come back soon to shop from 65+ million products on the snapdeal app - http://snpdl.in/

Hello, i ordered a dermaroller on nov 24th nd the delivery guy tried to call me and due to some work i could not attempt the call. As he called only once (Atleast he should call me after some time). I called him later and his answer is very irrresponsible like i am taking the product for free. He said your order is cancelled. But later i got an email to update about the reschdule. I reschduled it on dec 1st but still i didnt get any update about the product. I am totally disappintment with the service of shapdeal. Please try to send my product asap and give me an update whats going around

I purchased a lipstick combo with kajal.but snapdeal deliver me a lipstick of another color and there is no kajal.so i asked for return they told me to courier myself.so i courier it to your address with original packet.now i want my refund with courier charges.

I received substandard corner shelves, immediately returned all th three but i got refund for one eventhough i returned all the three. Still rs.998 is pending since more than a month. Repeatedly i am mailing but negative attitude. Even i gave pickup boy's number to contact as a proof but the company is so irresponsible that never tried to solve the issue. Few days back i got a message you didnt return the items so we are closing the issue. Those who are all reading this kindly be away from this fraud company. There are amazon and flipkart very honest and professional company. Kindly spread this to all, its a lesson for many people, can be cautious. What i had undergone others shouldnt. I still didnt get refund. So you people dont be prey to snapdeal. Spread this to as many people as possible. Peoole only should teach them the lesson..

I received the call from this number: +91 [protected] regarding my order id: [protected], placed on 01 dec 2017. So today snapdeal has cancelled my order without my permission. They didn't intimate me before cancelling the order. I complain to snapdeal today morning. I receive the call now and the agent hung up my call without giving any solution. This is how you will treat your valuable customer. I need the proper solution for this order and call me to solve this issue with a proper solution.

A highly unanticipated incident has occurred wherein i, the consumer, had ordered a micromax bharat 1 phone from snapdeal.com on the 9th of november 2017 vide order number [protected].

On the 17th of november, the package was delivered. Upon opening the same, the content did not match the description. A different model of micromax phone had been delivered instead of the bharat 1 phone. This unintended incident of incorrect product delivery was soon intimated to snapdeal in writing, to which they responded accordingly. A couple of days later, reverse pickup was arranged by vulcan logistics.

On the 22nd of november, the product was picked up by vulcan logistics against a receipt signed by the field executive. Snapdeal updated the pickup status as successful.

On the 29th of november, an email has been sent to snapdeal inquiring about the refund status to which they responded that the product was yet to reach them and also sent a text message intimating that the refund would be credited in 12-16 days.

Again on the 1st of december, the refund status was inquired which remained unanswered.

Since the 2nd of december, snapdeal has been sending emails mentioning that the returned product did not meet their quality guidelines. Reaching out to their helpline number [protected] did not yield any response from any human operator.

On the 5th of december, i received a call from snapdeal in which the operator blatantly accused me of sending incorrect product and rather claimed that they had delivered the correct product.
This raises a couple of questions. First, how can someone accuse a consumer of sending wrong product inspite of the verified inspection of the field executive during pickup? Second, had the correct product been delivered, why should i raise the return request at all?

None of these questions have been answered by the in-call operator from snapdeal. Rather, an impolite voice blasted claiming the "correct" product sent out was not received.

This raises suspicions against the portal snapdeal and their methods of doing ecommerce business. Also, this highlights the insensitive and callous attitude towards their customers as well as the products being delivered. To crown all, snapdeal initially apologised for sending incorrect product but later denied the return request entirely.

This is my message towards their entire team and management that they owe an apology for misbehaving with me over the phone and false accusation. Also, i would like to inform that till date i neither received a proper replacement nor refund against the aforementioned order.

Regards.

Sir i have returned the product 14 days ago still i didn't get my refund i have send so many mails but i got the same response that we are looking. It is written that you refund the money within 10 days but it has been more than 10 days still you are not refunding my money please refund my money. This is my oder number [protected]. Stop making money by fraud. Your customer didn't respond properly always sending the same mail from the last 14 days. I have requested and send so many mails but i am getting the same response. Mr bahl stop making fool like this and stop earning money like this u have no rights to take our money for free after returning the product still you don't want to refund this is how you are making money by making people fool.

Order id : [protected]
Woodland round neck sweater

I am again filing complaint against same product and same issue. I got a call from snapdeal. They told me that my return has been declined. I don't know why it is declined. I have simply described that product quality is very poor. It is not worth of 2876/-. It is not acceptable and i want to return it. Thats it.
They are saying you have returned 13 order out of 23 orders. So what?? It is not mentioned anywhere in terms and condition that how many orders can be return by a customer. I have rights to return every order if there is any problem. Please take it return otherwise i will go for fir.

I have received my product from snapdeal on 17th nov, 2017 but it is not as expected. It’s quality is very cheap so it is not acceptable. It is not looking fresh product as well. Its cost is 2876. It is not worth. I have created return for this on 18th nov and my return request registered. I have sent mail to snapdeal with all details of my complaint with photos of sweater on same day.

Please don't update me on phone call. Update everything in written. I want to show full matter in my fir.

Order id: [protected] reference no: 44928478
I received item immediately i raised return request through online. I think this is not a genuine product (Box sony logo is different. No mrp sticker) i never use this product even i am not open the box. I received call and some one told me that if the product deliver properly we will unable to process your return request. Then i send mail and got same reply.

If the product is a fake one why i will keep this?
Please refund my money.

I have purchased a set wet mischief, swag, charm, and cool avatar deodorant spray perfume - set of 4 (Size: 150ml) on 24 november which was delivered yesterday now i want to return it because i am not satisfied with the product.
I want my refunded amount in a different bank account other than the account which is linked with the debit card that i use to purchase the item, due to my personal issue.
The containers of all four deodorants have many dents, scratches, dirt and looking used...
They all have two different stickers in which their price, manufacture date, expiry date are different.
For example on the container the printed details are mrp : 190, manufacture date : aug 2016 and expiry date : june 2018
But on the bottom of container the printed details are mrp : 199, manufacture date : june 2017 and expiry date : aug 2020
Order id: [protected]
Item name: set wet mischief, swag, charm, and cool avatar deodorant spray perfume - set of 4 (Size: 150ml)
Hope you will understand and help me.

I have bought a elica chimney from snapdeal which delivered at 1st nov 2017. After this i contacted to elica for installation support but no one came to installed neither any confirmation call so initiated return within 7 days period. But till date nither snapdel return item not called to resolve issue.in snapdeal anyone can not talk to directly customer care executive. One month passed, snapdeal is not returned item. Very worst ever experience for online purchase in snapdeal. Kindly take back your item and return my money.

Hi, i have ordered "philips curl ceramic hp 8602 hair stylers black and white" (2000 rs/-) on 16th november 2017 (Order id: [protected]) but wrong product got delivered on 20th november (Instead of curler, straightener got delivered). When i raised a request for replacement, it got executed on 24th nov... But still i am waiting for my product as there is no any update reflecting on snapdeal page regarding order. Getting only below details:

Once item is received back at snapdeal, replacement request is approved after the quality check.
Your replace request is being processed (Ticket id:[protected]

Picked up successful.in transit to snapdeal
12:56 pm, 24 nov, 2017
Courier is out to pickup your item
10:14 am, 22 nov, 2017
Replacement request is under process
09:13 am, 22 nov, 2017
Pickup has been scheduled with jv_express
09:13 am, 22 nov, 2017

Completely disappointed!!!
Cheater!!