Snapdeal.com Complaints & Reviews

I wish to bring to your attention very disappointing responses from your customer service.

My complaint, in short is as follows.

1- i had ordered "brune boots" about a month and a half back.
2- courier arrived in a couple of days.
3- upon opening, i found that -
— — the parcel contained pump shoes
— — size was possibly double of my size - never saw such giant shoes
— the shoes were used and damaged.
4- i informed your customer service the same day of receipt.
5- after a couple of days, a courier arrived to pick up, but refused to pack up stating that it failed quality check.
6- i took up the matter once again, was informed that the shoe will be picked up, but no one turned up.
7- this cycles of my taking up — message from your customer service that the shoe will be picked up — no one turning up — has repeated several times.

I want to bring it to your attention the above situation as i think you would want to take corrective action.

I should also point out to you that i am not the type to ignore such unscrupulous supplier, if no corrective action is taken is taken by you, not only to take the item back, but also block this supplier.

I shall spend any amount on legal fees, although the boots may be worth just a few thousand, to bring such a supplier to books as i completely dislike the rot in our country.

Please note, i am capable and determined to spend on legal fees if need be.

I look forward to hear from you.

I had ordered “cosmic eldorado 1.0l 21 speed mtb bicycle mattgold-premium edition” on 14th december – 2017, with order id: [protected]..
All of sudden on 19th december – 2017 i received sms from snapdeal that my product is been delivered, which in real is never delivered to me, so immediately tried to call several times on snapdeal helpline numbers but was never able to connect to them.. “i. E[protected] & [protected] “ so complained online (Complain reference no:[protected].. Also have mailed to help center about the status (Query reference number –[protected] from where i get auto generated reply that (We are pleased to work on your concern and will reply to you within the next 24 hours.) & (. We are eager to resolve your concerns and will contact you within a maximum of 48 hours. We'll either call you from[protected]* or email you regarding your request.)
And today again … i. E. On 20th december - 2017 receive auto generated email saying that (We are already working on your query. We assure you that we will respond to you within next 6 business days from the time of complaint raised.)
So that is 2 days + 6 more working days just to respond? Then howmuch more to solve? How tolerable is this?
Hope to get my issue sorted out as quick as possible.

Regards

I placed an order_id [protected] for pack of 10 lister 15w led bulbs but snapdeal sent me faulty mg_gold pack of 10 bulbs instead of lister then i replaced with snapdeal and they again sent me that mg_gold. So, i requested to return their faulty and bogus product. They kept the package but my money isn't refunded by the fraud s snapdeal. And their customer care service number [protected] is always giving ivr menus. Still i'm waiting for my money which is to be in my bank account.

Duplicate product received
Please check picture
Order id: [protected]

How does snapdeal provide duplicate products.
If this is coming from third party then snapdeal must block third party duplicate sender & refund my amount.

On sending a detailed complain to snapdeal we receive a reply saying
"as your item is not eligible for return as per our return policy, we are unable to accept your request. To know if return is applicable on an item, go to its page and refer to the 'item details' section."

Order id: [protected]
Reference number: 45191978

My question is i don't want to return; i want refund & action for sending a fraudulent product.

My order tarkan dual usb 2.1a and charger also.but courier boy delivered wrong product bluetooth .magar mainey yeh product nhi select kiya tha .aaj snapdeal walo ney b wrong product bejh .ek tu
Itna late pocha upr se wrong product
Delivered kiya.mujhe ya apna product bjo yeh refund karo.
Within days mujhe rufund ya apna produ

Snap deal not willing to refund my money last month onwards they just giving me stupid answer instead of solution.
There is no direct contact number to discuss on this, i ask many times to share there direct contact number but they give me as usual stupid answer.
Customer needs immediate solution rather then false statement.

Looking ahead immediate solution from you.

Regards,
Shivkumar nishad
[protected]

I had ordered a product, which was received not as per specification. It was returned and i demanded refund. They collected the product verified it. They asked for bank details for refund, which i gave them.. But after that, they are asking for bank details again and again, as if they have not received any bank details... When you call them they do not have option for talk to the customer care people for this problem. It seems they do not have any intention for refund of product.

I made a order on snapdeal on 10 november 2017 with order no. [protected]. They delivered me very cheap and different product. I immediately filed return and refund request. After my continue emails finally they reverse picked up the product on 20th november after 5 days. But till date i have not received any refund. They are saying that they have made a neft on 28th november. But when i contacted my bank they told me neft was returned due to extreme late arrival on same date. From that date i have sent more than 50 emails to snapdeal. But every time they were demanding my account statement. I sent them 20 times. But everytime after receiving my mail they were again demanding my account statement which was given by me for refund. Finally on 7th december they agreed that they are wrong. They will investigate with bank within 72 hours and refund my amount. But they did not respond me even after five days. Then i again sent them emails. Finally on 14th them told me that they will refund the amount. But when i did not get anything i once again sent them email. Once again they told me they have sent the neft on 28th november. So i reached once again on the starting point.
Snapdeal has no continue email followup. Everytime they start from starting point. They kept no record of previous follow ups. I have fed up with snapdeal. I have sent them 50 emails 20 times account statement. Now 38 days have been passed. But still i have not any refund.

I am sending my account statement and snapsdeal promise made on 14 december of refund.

Sandeep kumar

Ordered the product 12days ago still not received the product heavy delay in delivery time worse then flipkart delivery time i used love this online shopping bcz the product quality was good but now i started hating this useless company heavy delay in delivery time packing of the product is getting worse i hope after reading this complaint my problem will get solved or not if not this will be the product from this useless website shopping

The product that i had rejected was hp genuine g6e88aa v104 laptop battery for hp pavilion, reason was that it was having warranty issue because the product is not genuine hp product, as per cencern the snapdeal generate token id for return but no further details not send for pickup as today the third day passed no call getting from snapdeal. The photos were sent to the snapdeal immediately, as this is had safety concerns i had rejected this product. I have shared my account no and other details and through their snapdeal system and i have shared the snapshot to them. I am really frustrated to follow up with them, as they are giving false information stating that the refund team will revert back and the customer care is not giving any commitment. As a customer i cannot go into the each and every department and process of snapdeal company for collecting my money. Please help me to collect the money, from snapdeal.

I ordered a nike air max shoes on 18 nov.. I received a parcel on 30 nov... But parcel have no item... My product is missing... I do complain in mail and also application... But they do not reply well... Shipping company contact me and talking about order... They said me to proceed your problem to higher authority but snapdeal till now no refund initiate me... So look at my issue...

Hi,

I have ordered "Xiaomi Redmi Note 4 Shock Proof Case IPaky - Golden" but i got damaged item, so i have replace the item with in 2 days, but no one is coming for picking it up return item and no one is pick up customer care calls. worst services and cheating with customers.

Please take care of action.

Thanks,
Madhan
[protected]

I had orderered a pair of flip flops from snapdeal on 21st november, 2017. As soon as the product arrived the product looked fake. So i registered a return request on the site. Now since then i have been waiting for a phone call from their side, so that i can return the product successfully, but all efforts in vain. Moreover they mail me every damn time that the product was undelivered because i wasn't available. I try to contact the customer care but they respond by saying that the no. That i input as my registered mobile no. Has not been registered with them which is false. I have mailed them regarding my problem like 6-7 times and there's nothing they can do about it. It's been almost a month now and my product still remains un-returned. I feel like i am cornered and my hands are tied. There's nothing i can do now. I have totally lost hope that my 1100rs be refunded to me on time.

I ordered roadster casual shoes from snapdeal (Order id - [protected]) of rupee 1679 which has debited from my bank account through debit card, inside box i got 4 packs of surf excel detergent powder with invoice in my box and even i have try to contact snapdeal they had not contacted me back, please try to help me they have only two way to contact their fake email ([protected]@snapdeal.com) and [protected] both have computer generated machine response even they don't have proper customer care no. So that i can contact them ant talk to them

It has been two months already that I had ordered the shoe and payed it online and had cancelled it.But yet I haven't gotten my money back and even though I have received message from the company that they credited it into my account I have not been notified by my bank yet that the money was credited.please reply asap.

This is to the complain of my order whose invoice is 32db95/1006168. I am writing this mail bcz i am disappointed with the person who came to pick the return product. I have compained to you that the product is defective and in the reason commentbox i have mentioned you everthing that the product is dieliverd to me just now and it has a cut mark so i need to return it but the person whom came to accept it said it cannot be returned. I could understand why... Plz look into the issue and resolve it..

What the hell is going on? Is snapdeal an mnc or a road-side company. How many months do you need for processing refund. This is for the second time i am complaining here. You said i will get response in 24 hrs. But it's almost a week. Atleast this time i am expecting a honest reply. The following is the complaint i made.

I got fed up mailing [protected]@snapdeal. I cancelled my order for jbl c150 si earphones a month ago.. But till now i didnt get any refund.
Pls look into that. Every time you are asking to attach bank transaction copy. Even i am doing that. But there is no response. I even mailed [protected]@snapdeal.com also. Please work on this.
Order id: [protected]
Item: jbl c150si earphones
I was fed up too much that my next step will be approaching consumer court.

I have order puma sandal my order i'd: [protected]... Courier boy has swipe my debit card once he told that the phone was hang and again he swipe card so payment was successful... After some i got msg that the money was deducted twice... So plzz help me and return my money as soon as possible plzz... My contact no. [protected].. My name is reshav agarwal.. Email id : [protected]@gmail.com... Atlernative mobile no:-, [protected]

I purchase a item from snapdeal, i receive bad quality that's why i request to reverse pickup for this item on next day of deliver,
I request 5 times for the pickup but till time it's didn't pickup this item,
And always send massage failed to pickup and did't give any positive response from snapdeal,
I request to many and create the return request but you didn't take any necessary action from your side and do many time mail and i have proof and you can see in my account how much time i create request.

And please tell me how many time i will create the request to return this item. Please find the attached attachment and see how much time i create return request. I send you screenshot

I have ordered the above product but after some time i have received an email from snapdeal that " We are pleased to inform that a refund of Rs. 21, 420 initiated on 7/12/2017 will reflect in your bank account within 7-10 working days."

but the refund is not reached till now ...we are very worried about our such a large amount.