Snapdeal.com Complaints & Reviews

I purchased intex multimedia headphone mega,
Order id: [protected] through your snapdeal on 30 nov, 2017,
Quality so poor of this item that's y i return this item same as it is u given,
But in quality check process of snapdeal it is rejected? Why? I given item as it is but why are u rejecting, i have pics when i was returning that item, please tell y r u rejecting the item and instead of informing me y u r resend the item, i[censored] not given clear clarification about this item deffenetly u r resending the item but still i'm not receiving the item please reply soon...

I cancelled my order of 2 pair of shoes before shipment... I payed for order bye debit card... Snapdeal notified me as my money is refunded successfully but still i didn't get my money back in my debit card.. There is notification showing refund is initiated and refunded successfully on 1 january 2018 but i didn't get any money..
My order ids for two different order of shoes...[protected] & [protected] respectively

I had ordered sony mdr xb 55ap earphone at rs 1085 (Mrp rs2490).. And i was so excited to get it. When i got delivered this product and open the box i found a duplicate cheap earphone of rs 50 having a fake packaging of sony.. I gave a request of return and refund.. But snapdea customers are too slow.. They didnt response my emails.. Kindly take a strict action against that selller.. Also refund my money as soon as possible

I placed an prepaid order on 21/12/2017 for a motorola charger, i got messages from snapdeal that courier boy is not able to locate my address but i haven't received any call from any courier and suddenly on 29/12/2017 the status of my order shows "delivered". I have written to [protected]@snapdeal.com and in auto-response it says that i'll be contacted in next 24hrs. But i haven't received a single from there end. Customer care [protected] is having only ivr. This is a cheat either from snapdeal or from there courier. I need my money back. My registered mobile number-[protected].

I ordered for a micromax mobile. At the time of delivery i found it was defective. When i raised a return process for the same the customer care mailed me that the product is not defective, and i cannot return the same. I dont understand how can they know about the condition before its delivery. If this is the process of their checking the product before shipping, then why there is an option for the return/replace. I dont understand why these type of companies still existing in the market who do not know how to resolve the customer complaints. And in a busy schedule of work we go for online shopping which is easy for everyone. But these type of companies making the process very hectic and irritating.

I have returned a product named as "orpat hand blender hhb-157e wob colour - voilet" cost rs. 1000rs.. Snapdeal asked me that they do not have any pickup facility from your location so please sent the product by choosing your own carrier and we will reimburse courier charges as well. Then i sent the product by paying to the courier. The product has been received by them and still they are not refunding my amount. I have written several emails to them but i am not getting any reply

I had ordered pack of 2 baremoda tshirts of size m, but i received 1 tee of size m & other size xl so i returned the product & sought replacement, but my product was sent back to me saying quality check on order failed, though i returned product as it was delivered.
This is highly unfair way of dealing, kindly resolve it i[censored] care for hard earned trust o[censored]r customers

I had placed an order on 1st january 2018 and now snapdeal has cancelled my order due to the seller. I have already paid the amount through the card. I want my order to be placed. I had made an customer call and the answer i got is "your order has been cancelled and you will get refund". I got this answer through the software not by the man. So i kindly request them to place my order at any cost or a consumer case will be filed...[protected] is my order id

I had placed an order and now snapdeal has cancelled my order due to the seller. I have already paid the amount through the app. I want my order to be placed. I had made an customer call and the answer i got is "your order has been cancelled and you will get refund". I got this answer through the software not by the man. So i kindly request them to place my order at any cost or a consumer case will be filed..

I have requested return for my order number order id: [protected] (1 item) details
Placed on 29 nov, 2017

Since the item was defective. It was not taking charge!!!
No one collected!!!
Only sms update!!!
I got a call from them i again inform please send your people for pick up!!

Never send!!

Sent more than 30 emails no reply or no contact from snapdeal.
I initiated return no response just text or email no call or no pick up person???/whom should i return???//

I got a call second time, i just inform that i need return return!!! She told me taht she will arrange pick up!!! No pick up arrange!!! My return was closed simply!!!
Snapdeal is cheater!!

I want them to take this and give my complete refund!!!

My previous complaint for same issue was marked as "resolved" without any resolution. Even there was no further communication about the issue.
Below is/was my complaint to sanpdeal affiliate team

I have earned (?) around rs. 36000/- as affiliate commission for the month of october 2015.

Still i am awaiting the payment for this.

Till today, i have taken followups with more than 50 email reminders and same number of calls.
Every time i have received new date mentioning some problems with pending payments but no actual payment. Now i am really fed up doing followup with snapdeal affiliate support.

Now i have observed that the person with whom i was interacting for this issue has left the organization.
Surprisingly, when i called to affiliate support number, came to know that reception does not know the extension number for the concern persons.

Not sure how to proceed for this issue.
—

Request you to not resolve the complaint unless its actually resolved.

I had ordered the boat bassheads 200 extrabass in ear earphones my orderid is [protected]. I received earphones from snapdeal and as soon as i unpacked the received package, i saw a box which was itself not packed and was torn off, the label on box was also torn but then i tried earphones and came to know that the earphones are defective and one of its side doesn't work. I was very disappointed. So, then i requested for replacement and they picked it up the very next day and it's been 6-7 days since the product has been picked up and i haven't got my replacement. The track my order option is also not working and there are no any updates regarding my replacement. Very disappointed with snapdeal.

As i had ordered a nike jacket in an offer.. When i received it i found it duplicate and different from the description given for the product. And it's material is very low quality.in description they have given it as a dipatchable hood but the one i received is non dispatchable hood. And the jackets stiching threads is not strong. As i have paid rupees 1799 but the jacket i received is worth rupees 500. So i have requested to return but the receiver have not arrived to pick it up but status is that they will pick it up within 3 days. But it's already 5 days but they have not picked it. And i'm still waiting for refund

We order placed for.. Sony micro vault usm 16 gr/ bz 16 gb usb 2.0. Utility pendrive. Black. For your. Snapdeal so my complant.
Is. This pendrive in sony company works slow
The work is when we tranfer. Files its goes very slow. And proceesssing slow
Therefore. It. Takes. A long. Time.
Therefore what we do... Plz tell us.
How recover my problem

Snapdeal is worst.
I have sent item return request from past 10 days.
No one came or pick up after so many follow up
They rejected request once.
I mailed, they responded after 3 days.
Item picked up.
Now mail says refund will be done after some quality check and after 13days.
Ridiculous.
Who take 30 day to complete order.
I hope should have bought from local.
Horrible service.
Now my money is locked.
I need my refund now.
Order id: [protected]

Sir i order lenovo k8 and it shoe lenovo k8 black back side dual camera but it dillivered to single camera phone. Why..??
Then i replace request apply it will show the optio your return request declained.

I write also snapdeal when i lunch the return request but it can dillivered wrong mobile..

Please help me my mobile number is [protected]

Hi,

I had initiated return for order id [protected], however nobody came to pick up. The delivery boy isn’t collecting my order without providing me with any suitable reason.
When i had received the product, i found the product is different. What was shown in the image provided by snapdeal was totally different to what i had received.
I had informed snap deal through email and responding like customer who believe in you has no value.
Refund my money, you have very worst service providers. I have tried to call the helpline, but without any success.
Kindly requesting you to reschedule pick up for my order id [protected] and provide me with my refund asap.

Order id [protected]

This is now turning into harassment and absolute inconvenience for a customer.. I ordered a product a black adidas slipper of a particular strap didn't received the same product i asked for replacement they did replaced the product however took a very long time and still send the incorrect product instead of me emailing the team and making them aware that i have already received incorrect product make sure i received the correct product, they assured me i will received correct product but received incorrect product. I am trying to return a product and i am getting no response from snapdeal.. No response on email also no-one came till now to collect the product..

This is absolutely pathetic

This is vinu... My snapdeal order id: [protected] i have ordered one product last month that product was not good quality so i returned my product they picked up my product on december 1st till today i didt get my refund... Nearly they making one month... And i called customer care number i waste they says only to make any quary through to website. I need solution for this

Dear ms. Joshi,

Thank you for contacting us with regard to your feedback on the l'oréal professionnel x-tenso care shampoo & hair spa smoothing cream bath, which you have purchased from www.snapdeal.com. we appreciate the time you have taken to contact us.

At the onset, we would like to inform you that the l’oréal professionnel products are exclusively available only in professional salons and are not retailed through any online or retail channels. The same has also been mentioned on all product packs for consumer’s awareness in order to help consumers make a choiceful purchase decision.

We would also like to share with you that l’oréal professionnel hair spa cream baths are meant for in-salon usage and are not retailed.in the salon, the cream bath form essential part of the hair spa service. This product is “for use only in professional beauty salons” as also mentioned on the product pack for consumer’s awareness. However, we definitely have home care products in the hair spa range specific to different hair type and concerns.

Basis the product details shared by you, we would like to inform you that l'oréal professionnel x-tenso care shampoo with batch number b[protected] & hair spa smoothing cream bath with batch number b[protected] do not match our records. Hence, the products in question seems to be spurious.

We understand your disappointment and request you to kindly take up the issue directly with the www.snapdeal.com. you may kindly share a copy of the invoice or receipt you have received from the online portal along with the product images focusing on the batch number and product name (Images should be up to 4 mb), so that it may be shared with the respective department for their perusal.

For future, we encourage you to kindly visit a professional salon to experience the hair spa services. Also, we urge our loyal consumers to purchase l'oréal professionnel home care – retail products from salons only, so that we can guarantee the quality and the performance of our products.

To find a salon close to your vicinity, you may also visit www.lorealprofessionnel.in

Please note: l'oréal does not own or operate salons, but provides training and merchandising support to select professional salons in india.

Do write back to us for any further information that you may require.

Warm regards

Gale parker

Consumer advisory department

I have sent mail to snapdeal but there is no reply received from sanpdeal team