Snapdeal.com Complaints & Reviews

Address: Hyderabad, Andhra Pradesh, 500033

I had placed an order for dune perfume by christian dior. I was sent an absolutely wrong perfume. I paid 4500 rs as online payment and they sent me some cheap perfume! Now there is no access to talk to these frauds and no one has even come for pickup. Looks like i wont get my refund either!!

This site should be banned and the owners should be put in jail for cheating clients like this! Why can we not talk to customer service? Every other online site has a credible customer service help!

I want my money back asap!

Jan 4, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

Snapdeal.com Customer Care's response Dear Shaina,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

Dec 04, 2017

Updated by shaina999 I have written numerous times to [protected]@snapdeal.com!!NO response except an automated one.

Product was supposed to be picked up on 3rd and its 4th now, i have no response from snapdeal!

Dec 05, 2017

Updated by shaina999 This is what these frauds do, they give computer generated messages and then NOTHING is done!
No call, no pickup and no refund!
I want my money back!!

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Address: Jalpaiguri, West Bengal, 736121

Website: Snapdeal

[protected] is the product i ordered but i want to return the product as the product is not liked by me but return is rejected by the team saying that i have ordered 11, products and returned 7 so i have to keep this product. I always prepaid the amount and being a online shopper if i don't like the product or find value for money, i can return the product but after mailing so many times in helps appeal.com and customer care, i'm not getting any reply.
When the product is under return policy i can return the product or else snap deal should notify me the same before proceeding my order request that it is not returnable. However without any notification when a product is under return policy and its showing me, i can return the product.
Please look into this matter as this wasn't expected from such snap deal users.

Shawna khanum
Contact no, [protected]

Jan 16, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Nov 27, 2017

satyawan2017's response as this is te 2nd time i am returning a product the tho mobile cover i want 5 " inch mobile cover for motorola g5, 16gb black..its an kindly request tat please provide me th eproper product.

Dec 01, 2017

Vishwendra shankaram's response Sir maine super mi 4 power bank purchases kiya jo ki mujhe mila lekin pack kholne ke sath hi product daimage tha or kam v nhi krta hai or duplicate product send kiya gya hai

Dec 01, 2017

Vishwendra shankaram's response Duplicate product mila hai

Verified Support

Dec 04, 2017

Snapdeal.com Customer Care's response Dear Kouseya,

Thanks for reaching out to us. We care about your grievance and would request you to share your concern in detail along with your order ID, complaint no. and contact information with us at [protected]@snapdeal.com so that we may assist you.

Regards,
Team Snapdeal

Verified Support

Dec 05, 2017

Snapdeal.com Customer Care's response Dear Satyawan2017,

Thanks for reaching out to us. We care about your grievance and would request you to share your concern in detail along with your order ID, complaint no. and contact information with us at [protected]@snapdeal.com so that we may assist you.

Regards,
Team Snapdeal

Verified Support

Dec 05, 2017

Snapdeal.com Customer Care's response Dear Vishwendra,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

Verified Support

Dec 12, 2017

Snapdeal.com Customer Care's response Dear Kouseya,

Hope you are doing good.

We hope your concern is resolved. Please write to us at [protected]@snapdeal.com in case you need any assistance.

Regards,
Team Snapdeal

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V

Vishwendra shankaram

from Imphal, Manipur

Dec 4, 2017

Sir maine super mi 4 power bank purchases kiya jo duplicate hai or daimage v hai. Or kam v nhi krta hai

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S

satyawan2017

from Mumbai, Maharashtra

Dec 4, 2017

As this is the 2nd time i am returning a product the tho mobile cover i want 5 " inch mobile cover for motorola g5, 16gb black..its an kindly request tat please provide me the proper product.

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Website: Snapdeal.com

I have ordered a product from snapdeal and received wrong size of it. I have opted for replacement for which i have returned the product. Instead of replacement they have asked me to provide the bank details for refunding. Though i have provided right information, i got the text message saying the details aren't correct.in that context i have mailed the respective website which said the concern will be solved in 24 hours, but in vain. And most importantly there is no facility of contacting snapdeal customer care through phone calls.

Jan 4, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

Snapdeal.com Customer Care's response Dear G Harshitha,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

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Website: www.snapdeal.com

I have ordered lenovo pa10400 mah power bank from snapdeal and i received message regarding cancellation but after 2 days i received courier from snapdeal only but it was not updated in application. Due to which i was unable to return the same. Now i am following up for the return but they are refusing that the seller has sent the courier directly. How come i get to know that seller has sent me directly?

Jan 4, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

Snapdeal.com Customer Care's response Dear Supreet Saini,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

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Address: Hyderabad, Andhra Pradesh, 500094

The worst ever service by snapdeal even after complaining about the product quality and colour the same got repeated after exchanging dirt on the nike flipflop and different colour.
I promise to the entire snapdeal team that i won't allow anyone of my friends and relatives that not to shop at snapdeal. The worst ever service by the snapdeal even after exchanging the product.

Jan 15, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

Snapdeal.com Customer Care's response Dear Singamvamshi,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

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S

singamvamshi

from Hyderabad, Telangana

Dec 1, 2017

No proper response from the snapdeal team. This shows how how irresponsible you people are..?

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Address: Mumbai City, Maharashtra, 400054

Website: snapdeal

I have received fossil fs4159 men's watch on 27th nov, 2017. But it was in damaged condition. I didn't have any stopper at its crown and it was in on condition so that should not be case. As it was mention in product description that it will have stopper at its crown. But unfortunately snapdeal cheated me.
I also sent them photo regarding product showing damage/colour damge. But still havn't get any reply.

Please support for this.

Jan 6, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

Snapdeal.com Customer Care's response Dear Prasad Chambavane,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

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Address: Mumbai City, Maharashtra, 400103

I have not received my replacement of product yet. Order id [protected]
I have not received my replacement yet even after vulcan express collecting the product. Please look into this matter immediately! And also snapdeal stop this automated customer call service it is really annoying and very irritating for a customer who wants to talk to a human and not a robot
Snapdeal needs to be more customer centric and customer needs should be first

Jan 10, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

Snapdeal.com Customer Care's response Dear Kelvin Quadros,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

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Address: Nalgonda, Andhra Pradesh, 508216

Website: [email protected]

Sir I returned the Coskart Genai M4 eared wired headset with mic... suborder ID..[protected]. Returns also approved at the date 20 .11.2017. but still now I am not get my refund 498/__ They aaking my account details and I given so many times... Pls refund my amount... [protected] my contact number.

Jan 9, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

Snapdeal.com Customer Care's response Dear Nagu Banothu,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

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Address: Chennai, Tamil Nadu, 600078

My order no is [protected] ardunio nano r3 board is order at 22nd november 2017 it reached chennai 26th november 2017 but at that date am not in chennai but inform to that courier company that am not present in chennai and i reschedule the delivery date on 30th november 2017 but without asking me the courier company has cancelled the order so how can i order any thing to your snapdeal because of this action here after i will not order any product to your site
Today i have to finish my project with that pcb am so disappointed by this action by action

Jan 2, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

Snapdeal.com Customer Care's response Dear Sharan Fernandes,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

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Address: 110025

Before use this product my cousin hair is good and after using this product glatt rebonding cream my cousin hair is not able straight and all the hair is totally damaged and not a even single hair is straight with this product.
And last thing is that my money is wasted in these # and i wanna my money because its not a original product its all damm fake..
Respond me fast as quick as possible
I am very disappointed with snapdeal because of you guys are giving fake or local product on the behave of original name.
I am writing this mail to you because i need my money back thats is..
And i will never buy any product from you snapdeal.. I am not trusting any more
Go to hell
And my money u should give me back thats it..

Jan 4, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

Snapdeal.com Customer Care's response Dear Justin Ali Khan,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

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Address: 560097

Website: snapdeal.com

I had ordered a cloth drying stand through the snapdeal portal on 07th nov 2017 (Order id - [protected]) and the product was delivered on 10th nov 2017. However, since the product was damaged, i had placed a replacement on the product (Ticket id:[protected] and the product was picked on 15th nov 2017 from my place. But when i checked on the app it displays as the product was picked up on 19th nov 2017. I have been trying to call snapdeal customer care on +[protected], but no one responds to the call as it is an ivr and when emailed them on [protected]@snapdeal.com on 21st nov 2017, i got a reply from them stating that the product has been picked up on 19th nov 2017 and will take a max of 7-8 days to reach the warehouse post that they would process it through the quality check and initiate refund/replacement. I have also been chasing up with them to this email since then, but do not find any response from them till date as it has been more than 10 days now. I would like to formally lodge a complaint against the organisation as this is not hte kind of customer service that is expected.

Jan 4, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2017

Snapdeal.com Customer Care's response Dear Adarsh,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

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Website: snapdeal

Hello,
I am a frequent snapdeal shopper. I have recently purchased a pair of shoes in 2 sizes since i wasnt sure which one would fit better. I recieved both the products and decided to keep the one that fit. I immediately raised a return request for the other one. To my surprise i get an email saying my return has been rejected. I am thoroughly disappointed. What do i do with the other pair which doesnt even fit. I feel absolutely fooled!!! Snapdeal is an absolute bogus company that doest even have a proper customer care. So we cannot even talk to any executive. I want to return the product and recieve my money back.

Jan 4, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

Snapdeal.com Customer Care's response Dear Poo4u,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

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V

Vijay Bhaskar G

from Hyderabad, Telangana

Jan 22, 2018

Received Reebok Running Shoes.
Show quoted text
Hi,

Please update on my complaint. Still My Snapdeal App is showing Pickup Failed.

PFA,

Show quoted text
Stupid Service.

How many days will take to resolve the issue ????

Still my Snapdeal app is showing Pickup Failed.

What is the customer care Number.

Regards,
Vijaya Bhaskar
Cell: [protected]
[protected]
Show quoted text
I have returned the product on[protected].

Still it is showing Pickup Failed...

Why you people are not responding ????
This is called cheating right ???

If not resolve my issue at the earliest.

Regards,
Vijaya Bhaskar
Cell: [protected], [protected].
Show quoted text
Show quoted text
Hi,

Dear Mr. Snapdeal Stupids.,

Order No: [protected] received on 08th January 2018. I have received wrong product Running Shoes instead of formal Shoes. Item returned on 09th January 2018. Acknowledgement also mail you earlier.(Please find the attachment.)Still my Snapdeal App is showing item will be picked up by 19th January 2018. Is this the way you update the information ???

What you people are doing. Is this the way you cheat the customers ???

I have received a wrong product and returned. Why you people are not responding ????
Can I get replacement or Refund ???

This is the worst service which I have faced in Snapdeal.

Please process my request at the earliest. It's already been 10days.

Regards,
Vijaya Bhaskar,
Cell: [protected], [protected].

Show quoted text
What is this ????

You don't have Customer Care Number. Only IVRS will answer the quaries.
Customer Care Executives will never connect in Customer Care Number.
This is the 9th Mail I am sending you. No reply till now.
I am going to Complaint in Consumer Forum.
Finally I could know that SNAPDEAL is a Fraud & Cheating Company.

Atleast call me once my contract numbers are [protected], [protected].

Regards,
Vijaya Bhaskar
Khammam,
Telangana State.
Show quoted text
Dear Snapdeal Stupids,

I have returned my order([protected]) on 09th January 2018.

I have sent you Acknowledgement even. Still I am getting message as Pickup failed. (Pickup Update: Vijay Bhaskar Gudisa, we tried to pick up your Hush Puppies Black Slip On Genuine Leather Formal Shoes (Size: 8) on Fri, Jan 19, 2018 but were unsuccessful. Please set a convenient date/time for pickup at the Snapdeal app - http://snpdl.in/ In case we do not receive a response from you within next 48 hours, we will close your return request.).

I have received this message just now.

This is for your kind reference.

This is 10th mail I am sending you I didn't get reply from your end.

Regards,
Vijaya Bhaskar,
Cell: [protected], [protected].

Show quoted text
Show quoted text
Still Estimated Pickup is 22nd January 2018.

I have returned this Product on 09th January 2018.

PFA,

FYI.
Hide quoted text

On 19 Jan 2018 4:03 pm, "Vijay Bhaskar" wrote:

On 19 Jan 2018 3:52 pm, "Vijay Bhaskar" wrote:
Dear Snapdeal Stupids,

I have returned my order([protected]) on 09th January 2018.

I have sent you Acknowledgement even. Still I am getting message as Pickup failed. (Pickup Update: Vijay Bhaskar Gudisa, we tried to pick up your Hush Puppies Black Slip On Genuine Leather Formal Shoes (Size: 8) on Fri, Jan 19, 2018 but were unsuccessful. Please set a convenient date/time for pickup at the Snapdeal app - http://snpdl.in/ In case we do not receive a response from you within next 48 hours, we will close your return request.).

I have received this message just now.

This is for your kind reference.

This is 10th mail I am sending you I didn't get reply from your end.

Regards,
Vijaya Bhaskar,
Cell: [protected], [protected].

On 19 Jan 2018 8:22 am, "Vijay Bhaskar" wrote:
What is this ????

You don't have Customer Care Number. Only IVRS will answer the quaries.
Customer Care Executives will never connect in Customer Care Number.
This is the 9th Mail I am sending you. No reply till now.
I am going to Complaint in Consumer Forum.
Finally I could know that SNAPDEAL is a Fraud & Cheating Company.

Atleast call me once my contract numbers are [protected], [protected].

Regards,
Vijaya Bhaskar
Khammam,
Telangana State.

On 18 Jan 2018 8:30 pm, "Vijay Bhaskar" wrote:
Hi,

Dear Mr. Snapdeal Stupids.,

Order No: [protected] received on 08th January 2018. I have received wrong product Running Shoes instead of formal Shoes. Item returned on 09th January 2018. Acknowledgement also mail you earlier.(Please find the attachment.)Still my Snapdeal App is showing item will be picked up by 19th January 2018. Is this the way you update the information ???

What you people are doing. Is this the way you cheat the customers ???

I have received a wrong product and returned. Why you people are not responding ????
Can I get replacement or Refund ???

This is the worst service which I have faced in Snapdeal.

Please process my request at the earliest. It's already been 10days.

Regards,
Vijaya Bhaskar,
Cell: [protected], [protected].

On 17 Jan 2018 12:16 pm, "Vijay Bhaskar" wrote:

On 17 Jan 2018 12:15 pm, "Vijay Bhaskar" wrote:
I have returned the product on[protected].

Still it is showing Pickup Failed...

Why you people are not responding ????
This is called cheating right ???

If not resolve my issue at the earliest.

Regards,
Vijaya Bhaskar
Cell: [protected], [protected].

On 17 Jan 2018 12:12 pm, "Vijay Bhaskar" wrote:
Stupid Service.

How many days will take to resolve the issue ????

Still my Snapdeal app is showing Pickup Failed.

What is the customer care Number.

Regards,
Vijaya Bhaskar
Cell: [protected]
[protected]

On 17 Jan 2018 8:37 am, "Vijay Bhaskar" wrote:
Hi,

Please update on my complaint. Still My Snapdeal App is showing Pickup Failed.

PFA,

On 16 Jan 2018 2:45 pm, "Vijay Bhaskar" wrote:
Received Reebok Running Shoes.

On 16 Jan 2018 2:35 pm, "[protected]@snapdeal.com" wrote:

Hi Vijay,
We need images of pickup receipt for your Hush Puppies Black Slip On Genuine Leather Formal Shoes to look into your query.

Please reply to this email and attach the images of pickup receipt. We will begin work on your query as soon as we receive them and assure you of quick resolution.

You can also let us know if you require any other assistance. We’d be glad to help.
Order ID: [protected] Reference number: 45480453
Placed on: 30/12/2017 1:27 AM Issued on: 7/1/2018

Thank you,
Team Snapdeal
Returns and replacements are simple with our
Easy Returns Policy
For all other queries and to browse our top FAQs, please go to
HELP
Please note: Do not respond to any Phone call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange of rewards. All our offers are available ONLY on our website and app.

ref:_00D90wAYI._500901rVubf:ref

[protected] Original Message[protected]
From: Snapdeal [[protected]@snapdeals.co.in]
Sent: 12/1/2018 5:57 PM
To: [protected]@snapdeal.com
Subject: Pickup Update. We are waiting to pickup your Hush Puppies Black S...

Hi Vijay Bhaskar Gudisa,
Pickup of your Hush Puppies Black Slip On Genuine Leather Formal Shoes (Size: 8) on Fri, Jan 12, 2018 was unsuccessful
Please click on the button below to let us know what you would like to do next. You can set a convenient date and time to reschedule the pickup.

Pickup Update

In case we do not receive a response from you within next 48 hours, we will close your return request.
We look forward to serving you again soon.
Team Snapdeal
Check out our Easy Returns Policy | Browse top FAQs, please go to HELP | Support a cause via SD Sunshine
Please note: Do not respond to any Phone call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Snapdeal. We NEVER request our customers for unsolicited financial information or advance payments in exchange of rewards. All our offers are available ONLY on our website and app.

Today Status of My Returned Order.

Show quoted text

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Snapdeal.com Customer Care's response, Jan 24, 2018

Verified Support

Dear Vijay,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [email protected].

Regards,
Team Snapdeal

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Address: Bangalore, Karnataka, 560097

Website: Www.snapdeal.com

Dear sir i have scheduled return item contain order id:-[protected] and
Product name was :-jmt multi runner single polyester and the return pick up was successfully on friday 28/11/2017 but till now i don't got my refund money i have return pickup successfully message and receipt i have attached below there is no proper response from your side and this will effect on customers. Please resolve my problem as soon as possible. Always i receive a message that asking to attach receipt i have been attached mare than 15 times but also same asking there is no any customer care to spoke. I hope i'll get a call or resolve my problem thanking you.

They are closed my case without refund and without notifying me.

Jan 4, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Nov 30, 2017

Updated by Prashanth R G Dear sir still I din receive my refund money please don close this case till it get solve .

Verified Support

Dec 01, 2017

Snapdeal.com Customer Care's response Dear Prashanth R G,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

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Order number: [protected]
I ordered a nike track pants @rs. 740 from snapdeal.
They delivered a fake local market pants which usually sell for rs. 150 in delhi markets.
I filed a complaint on same day of delivery, they took the package back and after some days i got an email saying return item didn't met their quality checks! (What kind of quality check is neeeded on a different fake product?!) and they sent back the product. Help please, i tried contacting them, they don't answer any mails and i can't even contact them directly due to their new phone cs.
Please help.

Jan 5, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Nov 26, 2017

Mukesh Patel Antala's response copany is not retune my product on 2 day

Nov 29, 2017

Updated by VS Vibhu update, got a call from them, now they are saying I didn't mentioned about different product than shown on site.
I already mentioned that I received a fake product ! what does that count in.
Please take urgent action.

Verified Support

Dec 01, 2017

Snapdeal.com Customer Care's response Dear VS Vibhu,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

Verified Support

Dec 05, 2017

Snapdeal.com Customer Care's response Dear Mukesh Patel Antala,

Thanks for reaching out to us. We care about your grievance and would request you to share your concern in detail along with your order ID, complaint no. and contact information with us at [protected]@snapdeal.com so that we may assist you.

Regards,
Team Snapdeal

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M

Mukesh Patel Antala

from Ahmedabad, Gujarat

Dec 1, 2017

I have purchage micromax bharat 1 molie returne to senapdeal in two day but company has no retune this item pl. action again senapdeal

Reply

Snapdeal.com Customer Care's response, Dec 13, 2017

Verified Support

Hi Mukesh,

Hope you are doing good.

We hope your concern is resolved. Please write to us at [email protected] in case you need any assistance.

Thanks,
Team Snapdeal

A

Abdul Alimmia

from Kolkata, West Bengal

Dec 1, 2017

Company not picup mobile & replace .date change every time

NAME ABDUL ALIM MIA
CONTAC NUMBER [protected]

Reply

Snapdeal.com Customer Care's response, Dec 5, 2017

Verified Support

Dear Abdul Alimmia,

Thanks for reaching out to us. We care about your grievance and would request you to share your concern in detail along with your order ID, complaint no. and contact information with us at [email protected] so that we may assist you.

Regards,
Team Snapdeal

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Address: Morena, Madhya Pradesh, 476111

Website: www.snapdeal.com/myorders

I have ordered micromax canvas 5 lite q463 - special of 5098 rupees,
Order id: [protected], but due to unsatisfaction of mobile specification. I cancel the order, the snapdeal found mobile return back but not refunded me yet, snapdeal are showing me on website he rufuned me but actually i did not refunded till now,
Kindly take action and get cash back to me

Jan 1, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

Snapdeal.com Customer Care's response Dear Jitendra5289,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

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Address: Chikkamagaluru, Karnataka

Website: snapdeal.com

I have placed item return request for replacement and from past one month neither items were picked up no replacement provided and refund also initiated on a several repeated request placed on [protected]@snapdeal.com. There was no option to talk to customer care executive on this. Following are the return request ticket numbers

Request initiated!
Thank you. Your ticket id is 44581914. Red
Request initiated!
Thank you. Your ticket id is 44581943. –blue
Request initiated!
Thank you. Your ticket id is 44581985. - green

Jan 4, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Nov 29, 2017

Updated by SS RAJ need immediate replacement or refund of amount.

Verified Support

Dec 01, 2017

Snapdeal.com Customer Care's response Dear SS Raj,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

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Address: New Delhi, Delhi, 211001

To snapdeal,
This is to inform you that the following communication is in the name of mr. Samir bhattacharya regarding order id: [protected] i. E aarav shoe outdoor black casual. I have placed an order of the above said product on 13th of september 2017. I have received the product within the estimated delivery time. The product was intact at the first until i use it and found out that the sole was damaged. I have filed a request of replacement/return of the said product via reference no. 43900608. The reply i got from one from you was that "your returned item does not meet our quality check guidelines." and "the item that you sent us is used and have different color which is different from the aarav shoe outdoor black casual shoes that was delivered to you". Now the question arises here is that the defect itself is pertaining to the sole of the shoe which can be perceived unless and until you wear or use the shoe. And this signifies that your rejection of replacement is regarding the change in colour is totally out of question. And the reply says that the refund cannot be initiated and it is shipped back to my original address. My primary demand is for the replacement of the shoe with a size of 9 rather than the refund.
My submission is that the return/ replacement of the above said item is within the stipulated time of your '7 day easy return policy' and within the issue of replacement criteria which mentions 100% refund or replacement.
The question is that my item is within your replacement policy :-
1) item (Shoe) is internally defective i. E sole, which cannot be percieved without wearing the shoe.
2) item is return within time i. E 7 days
So on what grounds my claim regarding the replacement is being rejected. The change in colour as replied in your email is not my concern of problem.
The consumer expects an hassle free support of returns/ replacement from a brand like yours. And this kind of policy not only affects the customer but also amounts to mental harrassment. And such kind of practise should be rectified as soon as possible without causing any problem to the customer who demands an effective approach of replacement/ returns from a brand like yours.

Jan 4, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

Snapdeal.com Customer Care's response Dear Mihir Ghosh Roy,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

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Address: Bangalore, Karnataka, 560097

Website: www.snapdeal.com

Dear sir i have scheduled return item contain order id:-[protected] and
Product name was :-jmt multi runner single polyester and the return pick up was successfully on friday 28/11/2017 but till now i don't got my refund money i have return pickup successfully message and receipt i have attached below there is no proper response from your side and this will effect on customers. Please resolve my problem as soon as possible. Always i receive a message that asking to attach receipt i have been attached mare than 15 times but also same asking there is no any customer care to spoke. I hope i'll get a call or resolve my problem thanking you.

Nov 29, 2017

Complaint marked as Resolved

Dear sir I have ordered an product from snapdeal and I have returned it to the snapdeal I have return pickup successfully message and receipt and I sent them already but they have closed the case and din gave refund and product too.

Snapdeal.com customer support has been notified about the posted complaint.

Nov 30, 2017

Updated by Prashanth R G Dear sir I have scheduled return item contain order id:-[protected] and
Product name was :-JMT multi runner single polyester and the return pick up was successfully on Friday 28/11/2017 but till now I don't got my refund money I have return pickup successfully message and receipt I have attached below there is no proper response from your side and this will effect on customers.please resolve my problem as soon as possible.Always I receive a message that asking to attach receipt I have been attached mare than 15 times but also same asking there is no any customer care to spoke. I hope I'll get a call or resolve my problem thanking you.

They are closed my case without refund and without notifying me.

Verified Support

Dec 01, 2017

Snapdeal.com Customer Care's response Hi Prashanth R G,

Hope you are doing good.

We hope your concern is resolved. Please write to us at [protected]@snapdeal.com in case you need any assistance.

Thanks,
Team Snapdeal

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Address: 110020

Website: Snapdeal. Com

Sub order id [protected] i have buy 30000mah power bank at rupees 1149 on 12th november 2017 today is 28th november still i did not receive the product but the status show product delivered on 25th november at 11:56 pm. The snapdeal company cheated with customers. Registered email id is [protected]@gmail.com on snapdeal.com. And also they don't refund my money.

Dec 14, 2017

Complaint marked as Resolved

Refund didn't receive

Snapdeal.com customer support has been notified about the posted complaint.

Nov 29, 2017

Updated by waheed ahmad bhat Order id [protected]

Verified Support

Nov 30, 2017

Snapdeal.com Customer Care's response Dear Waheed Ahmad,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

Dec 14, 2017

Updated by waheed ahmad bhat Refund did not receive

Verified Support

Dec 14, 2017

Snapdeal.com Customer Care's response Dear Waheed Ahmad,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

Dec 14, 2017

Updated by waheed ahmad bhat Refund money quickly

Dec 16, 2017

Updated by waheed ahmad bhat Snapdeal customer support didn't reply my query for refunding my money.

Verified Support

Dec 26, 2017

Snapdeal.com Customer Care's response Dear waheed ahmad,

Sorry for the delay.
Hope you are doing well.

Our team is working on your concern and would get in touch with you at the earliest. We request your cooperation in the interim.
Regards,
Team Snapdeal

Dec 26, 2017

Updated by waheed ahmad bhat Refund didn't receive yet

Dec 28, 2017

Updated by waheed ahmad bhat Snapdeal customer support didn't reply to my query on refund issue. 25th November I ordered 30000mah call mate power bank but i didn't receive the product from Snapdeal but the refund was not received by me yet

Dec 28, 2017

Updated by waheed ahmad bhat Refund money quickly

Dec 29, 2017

Updated by waheed ahmad bhat Sir what can I do the refund is pending from the 1 and half month. Snapdeal didn't refund my money. Now i am going to consumer court.

Dec 29, 2017

Updated by waheed ahmad bhat Snapdeal customer support didn't reply to my query. Refund didn't receive yet

Dec 29, 2017

Updated by waheed ahmad bhat I have also checked in bank but they say there have no details about the refunding of rupees 1149

Dec 30, 2017

Updated by waheed ahmad bhat Why are you talking so long to refund my money. The bank account didn't receive refund of rupees 1149 yet

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Website: www.snapdeal.com

Hi.. I have purchased borosil bowl from snapdeal and return it because it's too small. Their is not mention anywhere about the return exchange policy even it's written on site that if you are not satisfied with size you can easily return the product... But there's quality team team person name mr. Avinash (Who is saying he is the final decision maker) called me on 28th november 17 and said bcz capacity mention on the product description, we cannot refund you this is ridiculous because there is no quality issue i want my refund but they are sending me same product.. There help desk sending me mail that you refund request is close.. And customer care no. Also not responding... I want to complain about this site..
Order id - [protected]
Suborder id - [protected]
.. Mail id - [protected]@rediffmail.com

Nov 28, 2017

Complaint marked as Resolved

My complain not resolved yet ...

Snapdeal.com customer support has been notified about the posted complaint.

Nov 28, 2017

Updated by sheelabhakuni Still waiting for refund...

Verified Support

Nov 30, 2017

Snapdeal.com Customer Care's response Dear sheelabhakuni,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

Dec 05, 2017

Updated by sheelabhakuni Snapdeal person called me on Friday 1st Dec and said we deliver the return product to you ...but I didn't received any product bcz I just want refund not that product ...how can they deliver if I already told the courier delivery person I don't want this product and that day on 29th Dec nobody at my home...and Snapdeal hep desk also sending mail to me regarding this and from their end refund process is closed ...I think I have done big mistake by purchasing from Snapdeal. It's better to purchase from store where we can physically see the product and it's quality and not taking mental stress and wasting time in this kind of refund process ...

Dec 27, 2017

Updated by sheelabhakuni Got my refund after 1 month ..

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S

sheelabhakuni

from Delhi, Delhi

Dec 4, 2017

Snapdeal person called me on Friday 1st Dec and said we deliver the return product to you ...but I didn't received any product bcz I just want refund not that product ...how can they deliver if I already told the courier delivery person I don't want this product and that day on 29th Dec nobody at my home...and Snapdeal hep desk also sending mail to me regarding this and from their end refund process is closed ...I think I have done big mistake by purchasing from Snapdeal. It's better to purchase from store where we can physically see the product and it's quality and not taking mental stress and wasting time in this kind of refund process ...

Reply

Snapdeal.com Customer Care's response, Dec 6, 2017

Verified Support

Dear Sheelabhakuni,

Hope you are doing well.

Our team is working on your concern and would get in touch with you on email at the earliest. We request your cooperation in the interim.

Regards,
Team Snapdeal

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