Snapdeal.com Complaints & Reviews

Feeling very disheartened to inform you that i ordered
(Craze n demand black embroidered faux georgette semi-stitched anarkali dress material) having order id [protected]. Expected delivery date was 22.11.17 but i got a call that my packet was near to my house on 20th of november. I went to receive the order and paid him rs 599. This is the same amount of which i ordered my product. Unfortunately i got a very low quality another product far different from my ordered product. I tried to cancel my product but it is still showing under shipping. Some third party has got my address from your website and shipped another thing to the same address that i saved in my snapdeal account. The shipment was of same amount thats why i paid him without hesitation. My information has been leaked from you guys. What's next. I am ruined. Snapdeal was the most trustable site to the best of my knowledge. This is very worst experience. I urge you to help me as soon as possible.
Hoping to have a favourable response.
I have attached images of ordered product, received packet invoice and received product too.

I ordered a pair of shoe grey adidas alfa bounce shoe worth 3795rs on nov14 it got delivered on 21 of nov, this was my first purchase on snap deal, i received two different pieces of show with two different sizes and the colour and patterns are also different, so i raised return request right away in front of courier guy, after sometime i received a mail return/replacement request closed: sturdy cyrus while processing your request for adidas1 alpha bounce grey running shoes we noticed some transactions in your account didn? T clear our routine checks. Due to this we? Ll be unable to process your request.

@snapdeal you are worst online ever i came to know from my personal experience.. I ordered samsung level on 17 nov 2017. And got empty box which has only guide book. Your team will not do anything but cheating people like this. Issue not resolve when you refund my money.

Order id: [protected], placed on 17 nov, 2017
Return request is under process [ticket id: 44763784].
Return request under process
02:22 pm, 20 nov, 2017

I am ordering lenovo ideapad laptop snapdeal company. Order no. [protected]. Company is not replacement or refund my product amount 18199/- and fraud no is [protected] never voice option in press any key to customer executive.. Is very big fraud with me.. I sebd legal notice to u and refund my amoubt and compelcation amount. See you in court

Manish kumar pancholi
From - mandsaur

Fake/duplicate nikon battery - service center denies the service warranty because it's a fake product. They mentioned, product is not made by nikon.
The battery packing, bar code & the hologram sticker looks like same original. They even mentioned on the snapdeal website that, this is a genuine product from nikon. The nikon service people itself got surprised by the fake duplicate quality & bar code.
The issue started when the battery backup is very bad & it got swollen after 2nd time recharge. The battery was stuck in my camera due to swelling of the battery. It's a bad experience for me.

I've ordered for Zebronics SW3494RUCF subwoofers my order no. Is [protected] suborder no. [protected] HSN:85219090 for this I paid the full payment. But u delivered the wrong product of very cheap price. I've already complain for this but still no reply from August 2017. Request to take a serious action. Thank you

Hi kunal,

It is with great regret and with absolute loss of trust and loyalty towards snapdeal that i am penning down this email.

I have contacted snapdeal through email for about 6 times (See attached emails) regarding this issue, i have also called couple of times, yet the customer for no fault of his has been treated very badly and snapdeal has been unresponsive to my issue.

I am trying to return my product as it was a wrong product that was sent to me. This was suppose to go out as a gift to my dada. I see that only automated replies hit my email. I even pleaded for someone to contact me in this regard. I see that there is no escalation matrix for your service. The service seems to be unilateral and only through email and there is no personal response, only automated emails. The only reason i bought a watch through online shopping was because the website said "easy returns". Your policy states that i can return the product even if i don't like it but in my case, the wrong model was delivered, the case was damaged and the dial seems too big. This seems to be a dumping technique on the customer. I don't appreciate this at all

I requested for a refund within 9 mins from delivery (Please see my tracking log)

You can even quality inspect the product and then give refund. The watch seems to be in good condition. Like i have mentioned in my trail mail, what was sent to me was the wrong model. I am also writing to the consumer forum so that action is taken from your end.

With this kind of service, switching to other online service providers is such a easy thing and people will lose their confidence in snapdeal. You know better than me as to what will happen to your reputation.

I have lost my trust in the way you guys operate and the sense o[censored]rgency you have shown.

Rs 9995 is a big amount for me. I have been saving up to gift dada. So please don't ill treat a genuine customer. This comes as my request.

All that i am asking for is please initiate return. Please understand and initiate the same. Hoping for some empathy towards the customer.

Regards,
Ramnath venkataraman
+[protected]

I placed an order (Order id: [protected]) on snapdeal on 23rd sept’17. All the products were supposed to be stitched as per each product detail given. However i received all unstitched products. I raised a return request for all these products within time and i got a response from snapdeal saying that return cannot be processed. I have been following up from last two months, raising multiple complains on emails and phone however not receiving any positive response. I have huge money at stake. I am extremely worried and also disappointed as i am not receiving my money in spite of no mistake from my side. All the products delivered to me are not as what they mentioned on their site. Appreciate if someone please help to get me my money.

I had ordered a versace pour homme 100 ml men edt from snapdeal.com on 20 nov 2017. I received the order on 22 nov 2017. On opening the bottle the emblem of versace was falling apart. The smell of the perfume was different than the original perfume. It was a duplicate product supplied by snapdeal. On complaining to the snapdeal helpdesk, they replied that the item is not eligible for return as per our return policy. This is not acceptable from snapdeal. They have to provide a replacement with an original perfume that i have ordered.

Hi, my name is sandip sain. I placed an order on snapdeal for casio ed401 edifice watch for rs. 7315/- vide order id [protected] on 16 nov.2017. Estimated delivery within 23-24 nov.2017. However, till date 23 nov.2017, the item is not yet despatched. Status last updated on 16 nov 2017, 9:37 am for the first & last time. I tried to contact customer care, but failed. It is only computer recording interface. I have written several mails helpdesk, but nobody bothers to respond. It seems snapdeal has no control on their sellers neither the online shopping portal is properly managed. A big risk is also involved to receive fake casio watch from this kind o[censored]nreliable seller.
While i wanted to cancel my order, my cancellation request is also not getting processed and waiting for approval. No response, mail/sms confirmation on my order cancellation request, neither order status is updated in order tracking. I am really scared whether i will get my refund from snapdeal. Please help.

I bought a skullcandy headphone with mic model.#:s21kdy-043 model number:[protected]. On 02/09/17. From last week due to some internal fault it is not working properly so i want to claim warranty. Invoice number:sb6d92/16-17/435683. The invoice picture is attached below. My phone number is changed so call me at [protected]. I shifted to chinsurah station road also.

Hi rintu,
We’re rescheduling the pickup of your kirli brown leather jacket.

Please accept our sincere apologies for the inconvenience you may have experienced. We request you to treat this incident as an exception and not as a yardstick to evaluate the quality of service, we strive to achieve for our valued customers.

Your item will be picked up within next 2-3 days. If you require any further assistance, feel free to reply to this email. We’d be glad to help you.

Note
- if the return request has been raised on multiple items. Please, handover the item to the assigned courier only.

Order id: [protected] reference number: 44612291
Placed on: thu, 2 nov, 2017 issued on: 10/11/2017

Thank you,
Team snapdeal
Returns and replacements are simple with our
Easy returns policy
For all other queries and to browse our top faqs, please go to
Help
Please note: do not respond to any phone call/email/sms claiming to offer rewards/lucky draw prizes on behalf of snapdeal. We never request our customers for unsolicited financial information or advance payments in exchange of rewards. All our offers are available only on our website and app.

This is the last mail i recieved 3 days ago which refers that the pick up is scheduled 2-3 days, but no one is coming for the pickup,

Order id: [protected]

Dear snapdeal,

Jab mera order under rerurn/replace policy mai hai, snapdeal engineer visit and told me replace my phone but now snapdeal message me that repaired from nokia care why mai care ke pass kyun jau. Agar mere pas itna time hota toh mai phone stored se purchase kerta.
Ye snapdeal ki responisiblity hai ki mera phone change

Virendra kumar
[protected]
[protected]

I have purchased combo pack of samsung 16gb memory card from you on26th feb 2016. I used one of it. Reccently i try to get second one for in use i found it is stappled while packing and memory card totally damaged both cartoons were kept safe by me carefully.
I found such damaged too late. I purchased many items from you. But in above case will you help me.
I submit the photograph of packing as it is which i got from you.

I have purchased puma multicolour backpack and puma tote combo for rs.899 from snapdeal on 21.09.2017 and the product was delivered to me. Since i did not like the quality of the bag i wanted to return the same. And raised a request for it. It was picked up from my end and after the quality check from snapdeal i was informed that the quality was good and it was informed that the bags would be returned to me. I received only one bag and did not get other bag - puma tote handbag. After multiple follow ups with snapdeal i was informed that a compensation of rs.449 would be credited to my account and investigation would be carried out for the lost bag. Now snapdeal has said that the money was only for the compensation and the bag is lost. They had not informed when i have asked them about the investigation. Its been 2 months and after i followed up so much they are telling this. I really dont understand how they can decide the quality, its purely my satisfaction and snapdeal is highly irresponsible toward my request

I m too much disappoint with you guys...😡😠your delivery boy whose name is ghani sham mobile number [protected] unable to send the product... Cheated me... Though i called him for the product... He told me that i m unable to come due to useless reason... This is not right... This shows that your responsibility towards customer
... I shall be very thankful i[censored] identify it soon..

I have purchased a toshiba 2 tb hard disk @3499 on cod mode and they sent me a wallet and card holder in the packet.
When i complaint snap deal regarding this they said the seller does not shipped the item yet. On the other side i got a message from snap deal that the item is already shipped and will reach to you in 2 to 3 days.

I have taken the picture immediately and sent it to snap deal. I am attaching all the pictures of proof.

My order id : [protected]

Snapdeal reference no : 44796941.

Either they have leaked my data or seller on snapdeal is running a scam and in both the cases snapdeal is responsible for this.

Order id : [protected]
Woodland round neck sweater

I have received my product from snapdeal on 17th nov, 2017 but it is not as expected. It’s quality is very cheap so it is not acceptable. It is not looking fresh product as well. Its cost is 2876. It is not worth. I have created return for this on 18th nov and my return request registered. I have sent mail to snapdeal with all details of my complaint with photos of sweater but i got response that my return request is cancelled. I don't know why snapdeal cancelled my return. I have tried customer care number may times but i am not able to talk customer care due to ivr options. I don't want this product because it is not acceptable. I want my refund.

I purchased a origional made in usa fleshlight and what i got was a fake made in china cheap product.
Its still unopened and unused and i am following up with their customer care for return since last 20 days but no response.
Both customer care will not respond to your queries.
Order #[protected]
It was searched through snapdeal.com and redirected to sexcare.com eventually. Not sure why snapdeal did like this. I feel like a victim of online fraud.
Please help

Snapdeal hmko 48 ghanta ka time diya tha kal uska 48 ghanta kal Saam ko he pura ho Gaya lakin Abhi tak koi reply nhi Mila hai mera earphone mujhe Mila he nhi jo earphone Maine order kiya tha mera earphone ka daba khali tha agar hmko mera paisa nhi Mila to I will case on Snapdeal company ...