Snapdeal.com Complaints & Reviews

I had ordered a torch from snapdeal few days back of mrp rs.448 and the quality of the torch is very poor so when i filed the return of it they denied to pickup the order rather than they said me to courier them the package to their address and all couriers denied to deliver it to their address. I have mailed them regarding this and they are not replying back satisfactorily nor the ivr is allowing to talk to the customer care executive. The service is poor.

Snapdeal is sending me message about submitting neft details but when i open that link and enter the detalis it says that we cannot change the details at this moment. And costumer care is also not helping. I have also emailed snapdeal but i got no response
My order id is:[protected] and suborder id is:[protected] kindly check the process and refund me as soon as possible.

Yest i got a call saying congratulations i am the lucky winner for amongst 10000 and you can choose one item from 5 refrigerator, laptop, iphone 6s, sony led tv, and they told to buy something worth rs 5000 so i buyed a oven of 5600 and it dint even reflect on snapdeal page hence i called those number they neve responded then i got a call this morning saying ua item is ready for dispatch please pay 11, 999 as cgst and sgst tax and they are forcing me to pay and they dont even know english to speak what snapdeal is # # or wat when this much complaints are coming and they being quite who knows how much poor ppl have been scammed by this i want my money bck from snapdeal or else ill go till high court to stop snapdeal company itself

Snapdeal

‭[protected]‬

Order id: [protected] placed on 28 feb, 2017.
I have brought a laptop charger for my acer laptop on 28 feb '17 from snapdeal with one year warranty as company has described this on its website and also on the
Box but now company is not providing warranty as per their promise.

I have tried many times to talk to them but they are not responding. Please help me to get warranty as per their promises.
1 year warranty is already mentioned over the box. Requisite pictures are attached below. Their behaviour is totally unfavourable to me so please help me for its replacement. This charger is not working any more perhaps it has only 9 months of my purchase. I would like to get replacement for this defective product.

I have purchased led tv from snapdeal on 07.11.2017. But they delivered me low price different companies product on 15.11.2017 (Order number [protected]). I immediately go to snapdeal website and requested for replacement. After that i received email from [protected]@snapdeal.com that your problem will be solved within 24 to 48 hours. But after writing a lot of emails, sending 8 to 10 images 6to8 times through email, facebook, instagram they call me, and told me that your problem will be solved by our team within 24 to 48 hours. After that i received calls from unknown number that you have to send wrong product to (He sent me address through whatsapp) the said address. Please note one thing customer care said your problem will be solved within 24 to 48 hours after this immediately unknown phone call came to me and said that our courier only delivered the product to your location but don't pick up, so you go to any courier and send the wrong product to the address they sent me on whatsapp. Then send email to help snapdeal for verification of such address is right or wrong, if the address is wrong then i will go to police station to file fir. Till then upto date 20.11.2017 there is no contact between snapdeal customer care. I think this is the fraud chain, who is fooling a lot of people. Now tell me anybody, what i have to do next to solve my problem.

I have ordered a radheshyam enterprise beige net lehenga... But instead i got a completely wrong dress... I have mailed you several times but there's no response from your side... I have also requested for replacement of the product.
And it has been picked up from my adress but i don't know whether it has reached u or not... I am not able to track it... So its a request.. Please send the original product within a span of 2-3 days... Thanks
Name - rajni koul
Suborder id - [protected]
Mob no. [protected]

I have returned v-light square ceiling projector on 18/11/2017 to shadowfax courier at 12:45 pm for which i have taken acknowledgment receipt for it but shadowfax and snapdeal sent me messages that pickup has been canceled. Today also (20/11/2017) i have received sms that i have not respond within 48 hrs the case will be closed.
I document attached

I have ordered and received a 80% duplicate product and when i request for refund, they have closed my return request.
Is this my fault to trust snapdeal? Why are you playing cheap tricks against your customers? I don't leave this matter. I am going to club all the victims of snapdeal from my state and we will fight for justice.
Its my hard earned money..

I purchased graco discovery walker on 6 november 2017 and i received on 13 nov 17 the quality and defective piece the information provided is fraud from snapdeal it says 7 days return policy but fails in implementing it cheats customers in many ways and it crated a customer care like we cannot directly speak to executive very worst service i repeatedly followed up several time no proper response

Hello, i have ordered an adidas white sneakers from snapdeal which has been delivered to me on 6 nov 17. But due to size issue i wanted to return it. And when i called the customer care they said that the product has already been cancelled from the seller side (Which is not at all my concern). The product has reached me, and i also tried to contact the seller but he is not receiving the call. I have been writing to snapdeal at [protected]@snapdeal.com. They asked me for the product details with images, i have sent it immediately. They told me they will work on the issue and resolve the problem within 48hrs. But it’s been 1 week they are not at all responding to my mail. I can’t even call the customer care executive through my no. It says there is no order placed from this no. And then it disconnects. This is very unexpected and very much disappointing from such a esteemed ecommerce organisation. You are requested to take this as granted and fix the issue as soon as possible.
Thank you

Sir, i ordered bed and they have delivered it, however i did not like the product and on the same day i initiated a return, snapdeal sent me a msg stating they will come and pick the beds, however till date they have not come to pickup the same, one day a courier came and said he came in a bike so he will comeback to pick up the bed with a van, however he did not come, now snapdeal has sent a msg stating after several attempt they could not pick up and i have to pay the amount now, they are not responding in email nor on a call, plz help

Dear sir
My order i'd:-[protected]
Suborder i'd:-[protected]
Reference no:[protected]
Refund ticket i'd:[protected]
Sir mai snapdeal se ek bana hua shut order kiye the. Lekin snapdeal wala mujhe shut ka kapra vej diye. Mai unko refund request kiye. Kafi mail karne k badh wo lg-bhag 7day me shut ka kapra refund le gaye. Avi tak snapdeal se koi call ye koi massage, mail nahi aaya or snapdeal customer care me phone karte hai to phone v nahi lagta hai. Lagta hai mera no block kar diye gaye hai. Mujhe rupees v avi tak refund nahi kiye hai snapdeal wale. So sir please help me

Juli jha
Darbhanga bihar
[protected]

Hi
What was the thing your snapdeal team has followed after the above reply to my complaint dated 06/nov/2017. You guys are simply letting the time go and infact everything is recording and each and every proof is maintaining by me infact you can check the same very soon. If this is the situation i need to follow still, then i'll follow my own way. Today also i visited the kakinada motorola service centre and the answer from them is same as before and they suggested us to meet rajahmundry branch and then we called to rajahmundry branch they also said the same story that it can't be repaired there also. I have proof of everything i communicated with them and as well as with you. This is the last chance i'm giving you people and if still there won't be any reply from your side, i bet i can invest more than anything you can expect only regarding this motorola moto surround headset.

I ordered a kechoada k55 plus gold, order number [protected]... Phone from snapdeal but received only the package of phone without phone.. I said the courier boy to get it back.. But he said i can not do anything in this matter... I am only a courier and nothing else... Contact the customer... I tried my best.. But all in vain... Please don't trust snapdeal
Don't trust snapdeal

Sir,
The product i have given is weston 32 inch ready led tv, order id-[protected], and ticket id for replacement is[protected]
I have received the product approx 1.5 month before or that item was damaged so i was done the replacement or return request but no one is responed for this then i was send the product to the delhi through coorier after readen the return policy of snapdeal but their's no one is taking the product
Now tell me what should i do

I had bought jio router for 1950 and i had returned to snapdeal and they guaranted t give a refund of it and they didnt even refunded my money this was happended 6 monts ago plz help me to get my refund

To,
Snapdeal team

My order no. Is [protected] for oppo a37 16gb gold but you deliveredd me oppo a37 16gb black mobile
I requested you for replacement on 6 nov. 2017
I recived massage for replacement request registered and your team will call me within 24 hours. From 6 nov. 2017 to 16 nov 2017 i havent got any single call. Pls contact me
I requested you for replacement once again

By searching for yonex string nanogy 99 i found it was available in my area with pin 764020, so i purchased it through cash on delivery. Also i have been delivered the product in time n i was happy with my purchase. I opened my product with happy eyes n again i got elated to find the product in good condition. But when i saw the price in the backside of the cover, i got shocked as i was cheated with rs.113.00 straight more than the mrp written i. E. Rs.770.00.
So now i don't want to return my product as it is my necessity n i actually want it. But again i don't want to be cheated and the seller should return my money with justice to me which he has cheated to me. Also i want to register a complaint against the snapdeal officials, why they are displaying any amount more than the mrp.
This type of misconduct should be punished... And i want my refund without any delay... Unless i will definintely go to consumer forum if not done so.

We Have Placed Order for
Item 1
Shree Hans Creation Blue Georgette Anarkali Semi Stitched [protected]
for Rs 800 and gave us some different thing and after that when we said them to refund they took it back and gave some code saying keep it,
order id: [protected]
and now its been three months but nor recived the item nor the money

I also droped a mail to the snapdeal in case to this order id only and the pick up was arranged to this order the reason was the ordered item was totally different from the received one

and hence return pick was arranged to this order and the courier gave us a tracking id
JVKSD[protected]

and said you will be receiving a message or a call after 7 days now its been 3 months and nothing is been done my 800 RS gone

now alt east give me that different item also even that but I have not received any thing where should I go now

My skulcandy jib with mic earphones are not working. I bought it on april 17th this year. It had one year warranty. I don't know how to get it replaced. Please help. Order no. Is [protected]. I don't have the bills. I have the online track record and delivery report online though. I guess it will help. I have that skull candy packet too. Please help.