Snapdeal.com Complaints & Reviews

I have purchased wrist watch vide order id-[protected]and found it was get unserviceable after switching on. I have raised return request and item was picked up by snapdeal representative vide pickup receipt no[protected]. Now they are not responding. And also cancel the replacement. I have done so many emails through their help site but all in vain.
Please do the needful.
Thank you

I've ordered skullcandy earphones @snapdeal in 7-sep-2017. I got it by 11-sep. But it is not working properly with my phone thats why i place replacement request in 14-sep. But they didnt give any replacement or refund i've waited for couple of days and again they send that same product without asking problem. Then i wanted to talk with customer care to explain the problem but there is no acces to talk with them directly i've waited for so many days finally i talk to them by sending email, they said product is perfect we cant give replacement, after that discussion they said we can deliver that to you again.. But i didn't get any call, any product or replacement from snapdeal.. Again i made complaint at helpdesk then they are saying we cant do anything regarding this we are not finding ur product, we sent it back to you but you rejected. But i didn't get any call or msg regarding delivary simply there are skipping my product. I've waited for so many days.. Till now i didn't get any delivery call or msg or refund.. I'm enclosing details about my product plzz help me sir..

It is not fitted for me as an order

Hi,
I ordered on snapdeal on 1st october. The details are as follows :
Order id: [protected], placed on 01 oct, 2017.
Still in the website the order delivery date is shown as 13th oct 2017. I sent multiple complaints and called the customer care. They mentioned that they raised a ticket and thats all what they can do.

Now if i call the customer care number, it is going to voice mail and getting the information that they are trying to resolve.

Please help me in getting the item delivered asap.

Dear snap deal team

My order id: [protected] (1 item) after delivered i will raise a complaint to replace the item because of it is not working it is in dead condition i am raised complaint 2 hours after delivery, after that no information about it your team is said that you will visit a service center but please clarify me why i visit service center while the mobile is in dead condition since the item is in new condition and now your team is told me that your replacement time is expired ……what is the logic inside this i will not understand because i already pay the full amount of the item and i would raise the complaint within time period but your team is not respond …so please arrange a necessary action to replace the mobile as soon as possible

Regards
Prabhash

Sent from windows mail

Hi snapdeal,
No delivery attempt for my product was made as it was the last day of the rescheduling time i think snapdeal is refunding the product but i don't have amy fault. The service is just too bad and i want to know 'why no delivery attempt was made???'

Help please

I need that product and as the product is not yet set for refundation. I request snapdeal not to refund the product and instead attempt a delivery tomorrow afternoon around 2p. M to 6p. M and i don't understand why no delivery attempt was made. Like i was waiting for the call for 4 hours and i ended up getting frustrated and now registering a complaint against snapdeal and snapdeal i tell u again not to refund the product and attempt a delivery tomorrow on 27th of october 2017 and if this complaint is neglected then i won't buy anything from u people and why the # you don't send your # clients to deliver my product? Why the hell it wasn't delivered to me?

I bought one medicine packet and want to return now due to the number of incorrect quantity in the packet. But snap-deal executive is not ready to accept and he is just arguing with me that i will not be liable for the same because you have open the packet. How come i can check the quantity without opening the packet. This is not the way of answering to your customer so why are you making policies of no question then.

I really appreciate your support and co-operation here and please return my product and initiate the fund against the same.

Order number# [protected]

I dr.abhishek Sharma my ID is [protected]@yahoo.com i purchase the Yug 22inch LCD TV @ 15nov2016 order I'd is [protected] . This product is under warranty but the product is not working. I try to contact customers care but I did't find any complaint number is kindly provide company number as I can claim the warranty

Delivered half the ordered amount and no response; no refund of balance; no menu options on thair complaint form for this eventuality:

1. I placed my order for 2box x 100 test strips of countour ts sugar test strips on 15/oct/2017.
2. I received my parcel from snapdeal on 18/oct/2017 against order no: [protected].
3. On opening the parcel, i found that instead of 2box x 100 test strips, there were only 2box x 50 test strips. Which means only half the ordered amount received.
4. I advised them on the same day as per attached email.
5. They replied as per their attached email.
6. I sent them photographs as per my attached email.
Photos re-attached.
7. Subsequently they asked me to return the shipment and they would rfund only rs. 1590/- which again amounts to same ie i return what i got, and they return me half the amount of what i paid.

(Your site does not allow attachments of pdf. Therefore unable to attach the eamil correspondence and actual online order.)

I bought one medicine packet and eant to return now due to the number of wrong quantity. But snapdeal executive is not ready to accdpt and he is just arguing with me that i will not be liable for the same. This is not the way of answering to your customer so why are you making policies of no question then.

I really appreciate your support and coperation here.

Good morning, please snapdeal i not got a tf card slot and remote please i need that i ordered a daiwa l42fvc4u 40 inch full please i need it. I will tell to police station
I need remote and tf card slot and remote please i need that i ordered a new i need it faster remote and tf card slot and remote please i need that i ordered a daiwa l42fvc4u 40 inch full hd.

I am parches a tv order no [protected] dt 08 oct 17 delivered 16 oct 17. Product not working so i replacement request filed. But your courier not take back the product. So please contact me or your courier it is needful.
Kindly replace the product
It is need full and please call me in my mo no.
Very often called and mailed but there was no good reply

I referred here my experience with the order id: [protected], an expensive ray ban glasses for which they have delivered an absolutely wrong model / size on 21/10/2017 and for the same i reverted to them with the pictures and all the details, later they replied saying as per our internal quality check, we are not accepting any return request for you and since no return requests are entertained then we are not looking at the second issue of the wrong product delivery.

I asked him to clarify the quality checks which he didn't mention and when i asked why i was not informed before placing the order rather shown be trustpay 7 days promise then snapdeal support mentioned this is policy t& c and for which he will update in email. Later in the received email they didn't mention anything. He good part was that i recorded complete 30min conversation at my end for the corrective action.

Today before writing this complaint, i was really shocked to know as they are following the same tactic for more then a year and tons of customers are suffering all over the net with the same excuse "internal quality checks". Simply looting the country people.

Knowing the facts now, i have got required advice, hence waiting for snapdeal grievance to revert as a last chance to them so i can go to the next action plan with the artifacts.in parallel i am also taking legal advise from my lawyer friends and the media channels to expose them as earliest as possible. Meanwhile, i will update it at govt. Twitter handler as well for a quickest action for so called make in india entrepreneurs real faces.

I have received my said parcel on 23rd october/17, but i am not satisfied. Because it is a brand labelling old & ordinary shirt made on june/2015. You should not give us so many discount, if you can't supply us good products. I am trying to return this parcel from 23rd, but your refund/replace manu doesn't working. So i take the help of mail. Please do the needful. Thank you.

Arundhati saikia
United bank of india
Golaghat branch
P. O. Golaghat
Assam 785621

I am complainting about nike kwazi sneakers running shoes that i ordered black it had delivered but it came as old product with another colour quality is not fair its cost 3200 but it looks like a 200 rupees product realy not good i am not satisfied i want to replace the shoe to get black and this delivery also too late now i want to replace to get black as soon as possible

Hello sir,
I am very frustrated with snapdeal service. My order number is [protected]&[protected] both are not receive. I complaint many time but no response with snapdeal side. I also talk with gati. Gati customer care said sorry for delay but they don't send my courier my location. I want to communicate with snapdealexecutive but no way to communicate snapdeal. I also already pay for order. Plese help me for this issue
Regards
Lalit

I purchased a tv from snapdeal.com that was promptly delivered on 18 oct 2017. I received a message asking me to give a missed call on a number [protected] (247around.com) whenever item was received to facilitate installation. I got messages from 247around.com severy day scheduling installation between 4pm and 7pm. No call or installation happened every day since 19 oct till date. I have been following up every day with snapdeal.com who promised every day to do the installation on that day. Today is the 25 oct and installation has not happened. Strangely i got an sms asking me to give missed call to some number if i was happy with the installation service. (???)

Order i'd [protected]
Ticked i'd 44333679
Return request date 21 oct 2017didn't get any call from [protected]. After mailing they sent me a reply mail that "we understand that you are facing an issue with your item and wish to return it. While processing your request, we reviewed your account and found some transactions that do not pass our internal checks. We're sorry that we will be unable to complete your request."
Item is not picked up from me.

My order id: [protected] and reference no: 44328764.
I received faulty compbook i360 2-in-1 laptop from snapdeal. I initiated return on same day itself. However first they told that service engineer will visit to check the production in 24 hours, however after 2 days they told no service engineer will come and i need t go service center and repair or take letter from them. But in portal they clearly mentioned that within 7 days i can request for written and also when i booked the product they asked pin code of my location and that time they not suggested that if i received faulty product then no service engineer will visit and i need to go service center.
The service center which they suggest is 41 km away from my home.
I sent many mails to snapdeal as they dont have vocal call center but no appropriate reply from snapdeal help center. One of the worst experience with online shopping with snapdeal.

We ordered sony led full hd smart tv from snapdeal by paying full amount on 7th october 2017. Even before they could deliver the product i sniffed something fishy and send them mail asking it it was original sony tv or not... Snapdeal never bothered to reply. Instead they courier the tv on 18th october after following up with them. Within in 2 minutes of opening the shabbily packed box, we realised it is a bogus tv from a dealer in dehradun... Within 5 minutes on 18th october itself we submitted return and refund ticket.
It is 24th october and till now they have not refunded my money... If i can pay full money before receiving tv, they should refund my full money first when they are capable of sending a bogus tv...