Snapdeal.com Complaints & Reviews

I want to delete my snap deal user account, i have requested to snap deal help canter but thay are not deleting my user account. thay are replying to me that thay will not delete my registered user account, registered e-mail id and registered my old mobile number.

Hello team,

Previously your technician is collect the phone and after 20 minutes he is coming again into office and return the phone and saying that our executive is coming to collect the phone. Now again as on today your executive is coming for collect the phone but he is not accepted the return request after discuss with his supervisor. He is also asking for charger but i have not received the charger at the time of delivery. I have also mention the complete details on my return request.

I am very disappointed with your process. Kindly process the return request and refund the payment into my account.

Regards,

Shashi sharma.

I had requested to return the product on 1 Oct 2017. But till now no response has been set up. Pls do the needful at the earliest. Please!
Details are enclosed below.

Order ID: [protected], Placed On 23 Sep, 2017

I ordered 4 items on snapdeal, total bill made is 2862/-. I got the items but those were defective, they were not as mentioned in the description. I asked for return, they approved and picked all the items from me. They said they will start refund but suddenly sent an email saying your account is suspended and we cannot refund you money. When i sent an email to [protected]@snapdeal.com they replied.
It is snapdeal's policy where we cannot return you either money or items.
These are the order ids.
[protected]
[protected]
[protected]
[protected]

All these items they picked the items and kept both money and items.
I called many times customer care and sent a lot emails but same response i cannot do anything we cannot return you money.

How can you expect things to be first time right which does not happen even if you go to any retail outlet in person?

How can you block an account without prior intimation? Is there no governance observed?

This is really disappointing. Is this not a cheating.

I have purchased cloths from snapdeal.. Size was not fit so i raise refund from my side n aftr my company snapdeal saying they wil not give refund or return.. Also i have checked that many customers got cheated by snapdeal. They r wasting my time n clearly saying we wil not return u.. I have purchased two more products from them too bt they r not delivered still bt nw i'm afraid that either i should take next order or decline to take that.. Kya pta refund na mile to... So plzz help me.. My order no. Is [protected] n phone no. Is [protected]

I ordered nike air max shoes from snapdeal but within 2 months their started breaking so i contact with the nike care. They told that these shoes are not orignal so they can't do anything. So i fild a complain in snapdeal but they did not give any response. Query reference no. Is 44173588 and 44125277 and 44121758. Order no.: [protected] and invoice number :secbcf/1000462.

Dear sir,
I am basha press reporter, i paid 16000 rupess to snapdeal on 11/10/2017 at 15 hurs, from net banking but now your officer not responding and asking more money details
Mr. Rakesh agarval (Ur officer)
His contact number -[protected]
I kindly request you to please clear my register my complaint and do the needfull
Regards,
Basha
[protected]

I have order 128gb micro memory card from snapdeal site but when my parcel is delivered at my place i have realized that i have received fake order as the packet received shows 64gb and memory card shows 32gb printed. I have not even touched the package yet as it was clearly visible that someone has torn the packet and placed the card inside it. I have got a parcel from ” takenick innovation ” his number is [protected] and his email id is [protected]@gmail.com. Its been a week now as on 13/10/2017 but still i am not able to contact seller. I cannot even able to talk to snapdeal customer care on phone because of their auto "ivr" service which just hangs up after entering all order details. I even mailed to snapdeal at [protected]@snapdeal.com for the concern along with all proof images, the same day itself (When i recieved the order). They replied me that "they cant help me as the order was placed by sellers end and not through snapdeal". After that reply i have never ever got any reply for my mails for that concern from snapdeal. How can they share their customers details to a fraud seller and then say that its not their responsibility. Whatever it is, i only want them either to replace or refund my money for my order.

I cancelled a phone which i booked on 1/1/2017 (Order id [protected]), but till now sanpdeal have not refunded my amount of rs16399

I have followed many times but every time they say payment is transferred under refund id - (Arn 85215227001700893490479) but my bank confirmed payment is not made.

Please help me in this matter.

Hello snapdeal,
I had ordered hp pendrive v250w which turned out to be defective. So, i requested for a return (Order id: [protected]) which is not picked up by snapdeal.

The app says, your refund request is being processed (Ticket id:[protected]
We were not able to pickup the product. Request you to confirm if you still want to refund the product.

But where to reconfirm? There is no snapdeal support email id to send confirmation. There is neither an option to confirm or to speak to a person to explain the problem.

Please help and pick up the item for refund.
I have attached screenshot for your reference.

Thanks,
Raghav

Wrong product received. we booked saree but we received dress material

I ve received a htc battery model no-728 from ur site on dated 26.09.2017, After opening that pack i got a damaged battery, its fully scratch and unable to take charge.

Dear ma'am/sir,

I ordered a mac ruby woo lipstick from snapdeal on 9th october, 2017 (Suborder id - [protected]; order id - [protected]), and it has been delivered today (I. E., 12th october, 2017).

But the product is surely fake as it is not matching the standards of original mac lipsticks in packaging and quality.

Snapdeal is a reputed firm and such things are not expected. If it can't offer original products at huge discounts then it shouldn't. It is better than delivering fake products.

On complaining to them, they said that it can't be returned.

I am really disappointed.

Hoping my problem to get fixed soon.

Thank you.

Regards,
Kanika singh,
New delhi.

I ordered a "sony mdr-ex110ap in ear earphones with mic (Black)" on 26th september 2017 and received the package through courier on 1st october 2017. Once i open up the red-colored courier packaging and the bubble covering, i found that the primary packaging of the product i. E. "sony earphones" carton box was lying open & there was no actual product inside it. I immediately notified to snapdeal about this the same day via email. They didn't reply to me till 1 week despite my repeated reminder emails.

After 10 days, on 10th of october 2017, three people from the courier company (I think it was "airway") came to my house for the "inspection", took pictures of the product and the package but said nothing.

On next day 11th of october 2017, i receive an email from snapdeal stating that they are "suspending my account" because "my transactions do not pass our internal checks".

What the hell? This is sheer fraud and cheating by snapdeal. First they took the money in advance and sent only the empty product package.

The amount of whole transaction was rs.1099/-

Details are as under:

Ishan agarwal

Order id: [protected] reference no: 44029051

Dear sir,
I have cancelled in my order but not refund my amount
Please kindly refund by may amount
Please find the below mention
Detailed timeline
Cancelled
Order has been cancelled and payment has been refunded successfully
01:13 pm, 12 oct, 2017
Placed
Order is being readied for dispatch
12:34 pm, 12 oct, 2017
Order processing has been initiated
12:32 pm, 12 oct, 2017

Cancelled
Order has been cancelled and payment has been refunded successfully
01:12 pm, 12 oct, 2017
Placed
Order is being readied for dispatch
12:34 pm, 12 oct, 2017
Order processing has been initiated
12:32 pm, 12 oct, 2017

I have ordered a watch on snap deal on 25 September 2017. I did not like the watch so i returned it, and i have submitted my bank details, they r massaging that these r incorrect bank details.i m confused and disappointed with snap deal refunding. My order id [protected]. So please kindly help me thank u

To,

President/chairman,
District consumer disputes redressal forum,
Dcdrf office, vikas sadan, gurgaon - 122002

Subject: no support & no service of mobile phone from company le eco india and snapdeal india, company shutdown & cheated to customer

Sir/madam,

I had purchased le eco mobile phone (X821) from snap deal which had delivered on 11th october 2016. I am facing lot of issues with this mobiles phone since purchased it from online company snap deal (https://www.snapdeal.com/). then i have contacted to seller snapdeal and manufacture company support care & service center but no support from snapdeal and le eco india (Dlf corporate park, tower 4b, 2nd floor, unit no. 201 – 204, gurgaon, india – 122002)

Manufacture company le eco is not providing any support to customer as company has stop providing support & it seems shutdown.

I am trying to get for service for long times and also visited several times to le eco service center in gurugram last couple of months but none of service centers are ready & active to provide service.

None of service & call center[protected] is providing service or support on this matter.

The le eco phone is under warranty still no support from manufacture company le eco india and seller snapdeal india.
This le eco x821 mobile phone having manufacture defect so it is not working properly
I have purchased this mobile phone online from snapdeal which had delivered on 11th october 2016.
I have called eco support call center number[protected] but no response from their end.
I have contacted to le eco service centre sahara mall gurgaon but no support
I have sent many emails & reminers ([protected]@le.com) to india support le eco company but no response or answer from company, trial emails are mentioned with this email chain.
It seems company has shutdown and stop provide support, no call centre number active, no email response, no website working.
This is very serious matter so kindly look in to this, as many customers are facing same issue.

As per my request kindly advise me for further action on this and also register a complaint against the 1st party (Le eco) and second party snapdeal india for fraud case, cheat activity and given mantle harassment to the customer.

I have tried to reach website of the company but no link active to work properly.

Leeco has closed down indian operations 85% employees fired, senior leaders exit from the company. With leeco 'gone', harrowing time for employees, vendors with dues, bills

After their indian launch last year, leeco shocked everyone with their brazen marketing spend, both online and offline. With an average spend of rs 80 crore every month for marketing related activities, leeco actually overtook xiaomi and oppo in their marketing expenditure. Last year, founder jia yueting admitted that they are running out of cash, even as he cut his salary to 15 cents. Last year in december, they stopped retail sales in offline locations, and now, they are on the verge of complete shut down in india.

Le eco company office in india
1. (Dlf corporate park, tower 4b, 2nd floor, unit no. 201 – 204, gurgaon, india – 122002)
2. Office no. 3, 5th floor, b wing, hdil kaledonia, sahar road, andheri (East), mumbai, india – 400069
3. 7th floor, umiya, business bay, cessna business park, 11 &13/2, kadubeesanahalli village, outer ring road varthur hobli, bangalore, india – 560103

https://www.leeco.com/us/leeco_phone/

http://in.lemall.com/in/

http://www.leeco.com/us/about

http://economictimes.indiatimes.com/tech/hardware/leeco-fires-85-indian-staff-ma...⇄

Kindly help on this matter as i spended my hard earn money to purchased this le eco mobile phone but company is not providing any support.

Warm regards,
Shivam kumar

This the the complain regarding the order no [protected] dated 20 july
Hello
On 20 july i have purchased online item (Triveni purple velvet saree) from snapdeal, i paid them cod. When i checked the item it was totally different fabric (Not velvet) so on the same day i gave request for return and refund
My return item was picked up by them on 27th july. On 9th august i got message from snapdeal that as your item does not meet our quality check
Guidelines they shipped it back to my original delivery address
As soon as i got the message i called in snapdeal customer care to stop the shipment, than they told me to send an email to [protected]@snapdeal.com
I did the same (Twice on 9th august) while in the same time item was delivered to my address and i cancelled it and returned
Now on 30th august someone called from snapdeal ph no [protected] (I think who had no proper information about cancellation) that if i cancelled the item i will get refund and cancelled the item by himself.
However more than two months over, now they are telling that my refund and replacement request has been cancelled. For last two months i had written more than 50 mails to [protected]@snapdeal.com, regarding my order that if they are unable to provide refund than send the original item to my address inspite of my dislike i am ready to accept it.. Because no option was left for me other than to accept the item but still they refused to send it and accused the customer that as if once item was refused by customer they will do nothing and denying to send it although they have taken money from me, so many excuses provided from their side
On the other hand sent repeated message that still i have refused to accept it and sent old awb number. Which is not true,
I am still ready to accept it as i paid an amount 3660
I have a question is it possible in india that someone paid an amount 3660 and nothing is provided on return. It is totally a cheating case
I want my item back as i had paid for it.

I saw offer on snapdeal for memory card"Lexar 128GB UHS Class 3 Memory Card", i liked the deal and ordered it, but i received message that order is cancelled by sellor i didnt have any problem with cancellation but on second day i received message that it was technical error and order is dispatched and pay for it when it comes, order came i gave delivery boy money, open my order and what i saw it was fake Samsung 32 gb memory card which is not working at all, Snapdeal refuse to help as it is not their concern that thier sellor cheat people by collecting buyer data and misuse it, , , , , , then i mail sellor for all and they reply me that they will refund me after 2-3 days but they aren't even reply my email now..Even false order status is showing on snapdeal website ...I attached all screenshot

PS- It was all snapdeal fault, as they allow this fraud sellor on their website and ruin their market value...

Hello i have place an order for bingo m-2 fitness smart bands black (Order # [protected]) on 04-oct-2017, the product was delivered to me on 07-oct-2017. When i opened the product and tried to charge the smart band it was not charging. I made all attempts of charging the product with usb cable provided but was unsuccessful, then i raised a complaint on 09-oct-2017 over the snap deal website, got a response that the issue will be resolved in 48 hours, never received a call or a person till now and the issue is not resolved yet suddenly i get a mail stating the complaint is closed as i have requested not to send a service engineer where as in no one from your end called, messaged or visited my the portal and got a confirmation that the issue is closed. So kindly request you to look into the matter as soon as possible because i have not even used the product once.