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Snapdeal.com Complaints & Reviews

3.6
Updated: Nov 24, 2025
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Snapdeal.com reviews & complaints page 211

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S
sanjaykundaliya
from Surat, Gujarat
Oct 8, 2017
Resolved
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Address: Mehsana, Gujarat, 384002
Website: snapdeal.com

I purchased a casio watch worth 10, 525 from snapdeal on 30 september. When i ordered it there was 7 days easy return policy on the product. I got my order on 5th october at evening i opened the box but i was not satisfied with the product so i requested for return within half an hour. But i got a mail from snapdeal that your order is not available for return policy. They refused to refund my money. Their customer care executive behaved so redely n refused for refund. They said to accept whatever i got. So kindly help me to get my money back.

Order id. No. [protected]

Reference no. 44085417
+4 photos
Nov 19, 2017
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Oct 13, 2017
Snapdeal.com Customer Care's response
Dear Sanjaykundaliya,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal
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    A
    Aniket Chaudhary
    Oct 8, 2017
    Resolved
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    Resolved

    This company sent me a incomplete order with break item in the box
    When i put a return request their executive person come and check the product after his verification he take an item and go for replacement the item but now the company say i give a incomplete item. Why i give you incomplete order if it's breakable but now my total money is waste also this company give me a breakable item instead of money. I am so worried about my money please do something
    Nov 14, 2017
    Complaint marked as Resolved 
    Snapdeal.com customer support has been notified about the posted complaint.
    Verified Support
    Oct 13, 2017
    Snapdeal.com Customer Care's response
    Dear Aniket Chaudhary,

    We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details. We assure you all possible help.

    Regards,
    Team Snapdeal
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      D
      Dayanand sinha
      from Jamshedpur, Jharkhand
      Oct 8, 2017
      Resolved
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      Resolved

      Address: Nawada, Bihar

      My order id is [protected]
      but local suppliar is not giving to me i phone daily. i received delvery sms on 03oct 2017 that it will be to me today by aashish kumar but he is refusing daily
      today (08/10/2017) he is saying that ita was returned ...amazing
      why should i not file a case against him in consumer forum his mobile number is [protected]
      Nov 18, 2017
      Complaint marked as Resolved 
      Snapdeal.com customer support has been notified about the posted complaint.
      Oct 08, 2017
      Updated by Dayanand sinha
      address opposite gyandeep public school near girija palace sadvawna chauk Nawada bihar 805110
      Verified Support
      Oct 17, 2017
      Snapdeal.com Customer Care's response
      Dear Dayanand sinha,

      We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

      Regards,
      Team Snapdeal
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        R
        Rahul Banubakode
        from Mumbai, Maharashtra
        Oct 8, 2017
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        Address: 411033

        Dear Sir/Madam,

        I am Rahul Banubakode. I was purchased intex power bank in your shopping site, order no is- [protected], intex power bank qty- 1 nos. but this product is not working properly & it is in warranty period.
        kindly help me for processing of warranty replacement for this products.

        Rahul Banubakode
        [protected]
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          M
          Maqsood hasan khan
          from Patna, Bihar
          Oct 8, 2017
          Resolved
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          Resolved

          I have ordered a set 8 table mats but they were not according to my need so i want to return them but when i m entering my bank account detail for receiving refund. It is asking for a valid ifsc code but i have checked my code many times and it is correct still it is not considering it so, plz look into the matter.
          And try to resolve it as early as possible
          Nov 13, 2017
          Complaint marked as Resolved 
          Snapdeal.com customer support has been notified about the posted complaint.
          Verified Support
          Oct 13, 2017
          Snapdeal.com Customer Care's response
          Dear Maqsood hasan khan,

          We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

          Regards,
          Team Snapdeal
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            H
            hari rc
            from Vadodara, Gujarat
            Oct 8, 2017
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            Address: Chennai, Tamil Nadu, 600049
            Website: Snapdeal

            I have returned a product back to Snapdeal due to quality issues, and the refund is not yet initiated
            ticket id 44006596
            suborder ID [protected]
            contact number [protected]
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              M
              Maqsood hasan khan
              from Patna, Bihar
              Oct 8, 2017
              Resolved
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              Resolved

              I have ordered a set 8 table mats but they were not according to my need so i want to return them but when i m entering my bank account detail for receiving refund. It is asking for a valid ifsc code but i have checked my code many timesand it is correct still it is not considering it so, plz look into the matter and try to resolve it as early as possible.
              Nov 13, 2017
              Complaint marked as Resolved 
              Snapdeal.com customer support has been notified about the posted complaint.
              Verified Support
              Oct 13, 2017
              Snapdeal.com Customer Care's response
              Dear Maqsood hasan khan,

              We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

              Regards,
              Team Snapdeal
              I want to return my order but when i am entering my bank details it shows ifsc code incorrect but i checked many times please help me to return it
              Snapdeal.com Customer Care's response, Jan 22, 2018
              Verified Support
              Dear Riya,

              Thanks for reaching out to us. We care about your grievance and would request you to share your concern in detail along with your order ID, complaint no. and contact information with us at [email protected] so that we may assist you.

              Regards,
              Team Snapdeal
              Snapdeal.com Customer Care's response, Jan 30, 2018
              Verified Support
              Hi Riya (Riya99),

              Hope you are doing good.

              We hope your concern is resolved. Please write to us at [email protected] in case you need any assistance.

              Thanks,
              Team Snapdeal
              I want to return my order but when i am entering my bank details it shows ifsc code incorrect but i checked many times please help me to return it
              I'm trying to return my order but it is showing wrong ifsc code . God help me please
              Snapdeal.com Customer Care's response, Mar 7, 2018
              Verified Support
              Dear Suvrana Suresh,

              Thanks for sharing your details with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

              Regards,
              Team Snapdeal
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                N
                NSharmila
                from Korampallam, Tamil Nadu
                Oct 8, 2017
                Resolved
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                Resolved

                Hi,
                I have ordered a micromax led tv in snapdeal. The product has been delivered to the specified address. But the tv was not working when the installation team came to home and installed. I reported the same in snapdeal website and requested for return and replacement. This guys are able to deliver to the addresses. But not able to pick it back from there. So we manually couriered the product to the seller address given by them. But it is a fake address. When the courier service has checked the address, they confirmed that there is no address like the one given. Again sent a mail to help snapdeal mail id and they have given one more address. So for the second time again i am sending the product to the seller address.

                Now it is different story. They have returned the product with the statement that the replacement order has been closed and they can take that product.

                Who will buy a tv for 15000 which is not at all working.
                Am i fool...

                I need my replacement for the product.

                My order id is [protected]
                Consignment number with st courier attached
                Product is micromax 32t8260hd/32grand_i/32grand_r/32t8280hd 81 cm (32) hd ready led television with 1+2 year extended
                +1 photos
                Nov 14, 2017
                Complaint marked as Resolved 
                Snapdeal.com customer support has been notified about the posted complaint.
                Verified Support
                Oct 13, 2017
                Snapdeal.com Customer Care's response
                Dear NSharmila,

                We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

                Regards,
                Team Snapdeal
                Oct 30, 2017
                Updated by NSharmila
                First time: Snap deal has given the wrong seller address so the sent product has been returned to me. Spent rs: 250

                Second Time: Raised a concern with Snap deal & they have given the address: So I sent the product to the seller by spending RS : 300 rupees again

                Third Time: Now the seller is refused to take the product. WHY . The product came to my place and when the installation team came in they told that the product is not working so raise with Snapdeal for REPLACEMENT.
                On that time itself the product is in transit only.

                WILL YOU ACCEPT THE PRODUCT OR NOT. THIS IS A SERIOUS ISSUE THAT, YOU ARE TRYING TO SELL THE PRODUCT WHICH IS NOT WORKING.

                I WILL NOT ACCEPT AND I WANT THE REPLACEMENT OF THE PRODUCT SOON.

                i didnt get the refund for 300 ruppes which i spent last time, since the product is not accepted by the seller, the product is now with the ST courier service and AGAIN I HAVE TO PAY THE AMOUNT TO SEND THE PRODUCT TO SELLER.

                ARE YOU PLAYING GAME WITH CUSTOMERS?

                Oct 31, 2017
                Updated by NSharmila
                This compliant was not resolved.. BUT SNAPDEAL HAS MARKED THIS COMPLIANT AS RESOLVED
                Nov 02, 2017
                Updated by NSharmila
                Is there any update on this request
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                  V
                  Vikram Kumawat
                  from Lucknow, Uttar Pradesh
                  Oct 7, 2017
                  Resolved
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                  Resolved

                  Address: Jhunjhunu, Rajasthan, 333001
                  Website: [email protected]

                  My product is not deliver, and so my mobile is deliver, , , but my product not received. ...plz my payment refund return oder id no. [protected]...my number [protected]
                  +1 photos
                  Nov 26, 2017
                  Complaint marked as Resolved 
                  Verified Support
                  Oct 25, 2017
                  Snapdeal.com Customer Care's response
                  Dear Vikram Kumawat,

                  Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

                  Regards,
                  Team Snapdeal
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                    Y
                    yogesh352
                    from Kanpur, Uttar Pradesh
                    Oct 7, 2017
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                    Address: Basti, Uttar Pradesh, 272001

                    I want return my orderI have ordered the syska power bank but i have got troops comony power bank 22800 mAh i want to return my order please return my order
                    +1 photos
                    Oct 07, 2017
                    Updated by yogesh352
                    return
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                      A
                      Afsar001
                      from Kolkata, West Bengal
                      Oct 7, 2017
                      Resolved
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                      Resolved

                      My name md afsar alam
                      Phone no [protected] i have ordered auslese metal iflash drive for 699 but when i get the product it duplicate smart kit otg which i have not ordered and i have got it from ud fashion which is cheater seller that had phone no. On the package which is fraud no. But they have got the same phone no and address the i have given to snapdeal so think they have cheated us and the item is cancelled on snapdeal that o have ordered so please help
                      +2 photos
                      Dec 9, 2017
                      Complaint marked as Resolved 
                      Snapdeal.com customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 13, 2017
                      Snapdeal.com Customer Care's response
                      Dear Afsar001,

                      We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

                      Regards,
                      Team Snapdeal
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                        A
                        Anand Brahme
                        from Dhule, Maharashtra
                        Oct 7, 2017
                        Resolved
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                        Resolved

                        Address: Mumbai City, Maharashtra, 421004
                        Website: www.snapdeal.com

                        This is my order id: [protected] (Build skill 13mm 650w drill machine kit with reversible and impact function + 101 accessories (6 months brand warranty). I had received this delivery on 2-sept-2017, after open this item i come to know that item is not according to specification its 350w drill machine and around 50 to 55 accessories in kit. On same day i had cancel this item. According to schedule snap deal pickup my items from address. What ever i had received i given to him.
                        After cheesing from customer care (Very expensive), i come to know that my refund request decline i don't why.
                        Today[protected] also am cheesing my item. I am not received my item or any refund.
                        +4 photos
                        Nov 21, 2017
                        Complaint marked as Resolved 
                        Snapdeal.com customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 13, 2017
                        Snapdeal.com Customer Care's response
                        Dear Anand Brahme,

                        We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

                        Regards,
                        Team Snapdeal
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                          N
                          Nidhu sharma
                          from Noida, Uttar Pradesh
                          Oct 7, 2017
                          Resolved
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                          Resolved

                          Rs. 475 for royal crepe.. Had not refunded to my bank account.. The company had messaged me before two days that i got my money in my bank account after two hours which will confirm to me by an e-mail but till now i didn't get any message or email and i am unable to know that whether the money had been deposited to my account or not... So i request you to please pay attention to my complaint and solve my problem within a day as quicker as possible..
                          Nov 17, 2017
                          Complaint marked as Resolved 
                          Snapdeal.com customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 13, 2017
                          Snapdeal.com Customer Care's response
                          Dear Nidhu Sharma,

                          We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

                          Regards,
                          Team Snapdeal
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                            Krishnateja Reddy
                            from Gudivada, Andhra Pradesh
                            Oct 7, 2017
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                            Address: 516289

                            This is Krishnateja Reddy. I ordered prestige gas stove two weeks back. I got product two days back . When opened product it is totally damaged. Product quantity too worst. I want refund . They are not responding to calls. Too reckless .this is second time they send damaged product
                            Order no [protected]
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                              I
                              imran bulaki
                              from Srinagar, Jammu and Kashmir
                              Oct 7, 2017
                              Resolved
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                              Resolved

                              Address: 190023

                              I have ordered online bluetooth hm1100 on snapdeal when i recieved the item it was totally duplicate of the product. So i returned the same on 21st september 2017 but till date they did not refund me the amount, instead of many reminders to them.

                              My order id is [protected] (1 item) samsung bluetooth
                              Email id is [protected]@gmail.com
                              Mobile number is [protected] and [protected]

                              Please look into the matter
                              Nov 16, 2017
                              Complaint marked as Resolved 
                              Snapdeal.com customer support has been notified about the posted complaint.
                              Oct 07, 2017
                              Updated by imran bulaki
                              I have ordered online bluetooth HM1100 on snapdeal when i recieved the item it was totally duplicate of the product. so i returned the same on 21st September 2017 but till date they did not refund me the amount, instead of many reminders to them.

                              My order Id is [protected] (1 Item) Samsung Bluetooth
                              Email id is [protected]@gmail.com
                              Mobile number is [protected] and [protected]

                              Please look into the matter
                              Verified Support
                              Oct 13, 2017
                              Snapdeal.com Customer Care's response
                              Dear Imran bulaki,

                              We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

                              Regards,
                              Team Snapdeal
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                                S
                                samirdey
                                from Kolkata, West Bengal
                                Oct 7, 2017
                                Resolved
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                                Resolved

                                I ordered a philips qt4009/15 trimmer of rs.749 from snapdeal and i received wrong product of nova nv-3957 trimmer which is a cheap product and price about 300-400. I called snapdeal and they said they had cancelled and it was not delivered from snapdeal. They don't even want to share seller's contact details. There was no contact details of the seller on the invoice no option for return. I want replacement or refund.
                                Oct 7, 2017
                                Complaint marked as Resolved 
                                They advised me to contact to the seller from the help desk [email protected] as they cancelled the order. But they did not provide me the contact details of the seller.
                                Snapdeal.com customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 12, 2017
                                Snapdeal.com Customer Care's response
                                Dear samirdey,

                                We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

                                Regards,
                                Team Snapdeal
                                Oct 25, 2017
                                Updated by samirdey
                                I've got my refund. Thank you so much consumercomplaints.in for your help.
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                                  D
                                  dula ram
                                  from Delhi, Delhi
                                  Oct 7, 2017
                                  Resolved
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                                  Resolved

                                  Order no. - [protected]
                                  Dear sir

                                  I sombir and i have placed an order of mobile phone handset of openbox mi note 3 and i have delivered it on 30 sep. 2017 and open to use but i have seen that the cell phone is aleardy be used and some data of the previous user was also in this handset. And the functioning of this handset was not working properly. I have tried to call you at [protected] again and again but i can, t be connected to you and after that i write you a mail to the [protected]@snapdeal.com but no reply and resolutions provided to me.

                                  Kindly resolve my problem because i have paid the amount for this handset as similar as new handset
                                  For openbox delivery.
                                  I was faithful to snapdeal and purchase the openbox but it is not prove that the service is better like the past.
                                  Dear sir kindly provide me the resolutions for this order i shall be thankful to you for this.
                                  I also enclosing the related tags and piçtures belonging to the packaging contains.

                                  Order no. - [protected]
                                  Registered mobile no. - [protected]
                                  Registred email - [protected]@gmail.com
                                  Reference number of queries[protected], 44059710, 44077503
                                  For these no reply recieved i don't know you recieved my emails or not but i hope you recieved thats why me recieved your system generated mail with reference no.
                                  Sir kindly resolve my problem as early as possible and reply me back urgently.
                                  +6 photos
                                  Nov 13, 2017
                                  Complaint marked as Resolved 
                                  Snapdeal.com customer support has been notified about the posted complaint.
                                  Oct 10, 2017
                                  Updated by dula ram
                                  What can I do for this handset . It is not useful to us
                                  Verified Support
                                  Oct 13, 2017
                                  Snapdeal.com Customer Care's response
                                  Dear dula ram,

                                  We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

                                  Regards,
                                  Team Snapdeal
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                                    prajapatip569
                                    from Jaipur, Rajasthan
                                    Oct 7, 2017
                                    Resolved
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                                    Resolved

                                    Address: 110032
                                    Website: www.snapdeal.com

                                    Dear team,

                                    As i have purchased hp laptop "hp-ac170tu notebook" (P6l83pa) from snapdeal site on 21st nov 2016.

                                    As it have one year warranty but on hp site it is showing last warranty date june 2017.

                                    For your reference i have attached doc.
                                    Please help on this

                                    Regards,
                                    Pramod
                                    [protected]
                                    +2 photos
                                    Nov 18, 2017
                                    Complaint marked as Resolved 
                                    Snapdeal.com customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 13, 2017
                                    Snapdeal.com Customer Care's response
                                    Dear prajapatip569,

                                    We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details. We assure you all possible help.

                                    Regards,
                                    Team Snapdeal
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                                      A
                                      anilkumar33414
                                      from Varanasi, Uttar Pradesh
                                      Oct 7, 2017
                                      Resolved
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                                      Resolved

                                      Address: Hisar, Haryana, 125001
                                      Website: www.snapdeal.com

                                      Resently i buy a mobile intex aqua star 4g. From snapdeal.com 4440 rs but usme micromax ph. Nikla wo b damage hoya hua or bilkul ganda sa box uska na usme bill earphone charger kuch b ni mne request b dali unka banda aaya dekhne but wo bola ki phir se dobara request dalo phir aaunga... Koi b help ni kr ra yaha
                                      My mobile no. [protected]
                                      Email [protected]@gmail.com
                                      Nov 13, 2017
                                      Complaint marked as Resolved 
                                      Snapdeal.com customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 12, 2017
                                      Snapdeal.com Customer Care's response
                                      Dear anilkumar33414,

                                      We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details. We assure you all possible help.

                                      Regards,
                                      Team Snapdeal
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                                        C
                                        chirsmita
                                        from Delhi, Delhi
                                        Oct 6, 2017
                                        Resolved
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                                        Resolved

                                        Address: Allahabad, Uttar Pradesh, 273010
                                        Website: Snapdeal.com

                                        I have already once filed a complaint against my issue but yet not i have received my money. Its the height o[censored]nprofessional behaviour shown by your company. For the past 2 months i have suffered alot because of you people. I have placed an order of fastrack women's watch on 2nd of august and pay through debit card but then due to some reasons i have canceled the order on 3rd of august but still i haven't received the refund. I have my bank statement which is attached to this description. Please look into my problem and refund my money within a week otherwise i will go to court as i have suffered alot due to this. And i also visited my home branch (Sbi) many times regarding this issue but there is no problem because of their gateway. I have highlighted the debit transaction in my passbook entry attached to the description.
                                        +3 photos
                                        Nov 20, 2017
                                        Complaint marked as Resolved 
                                        Snapdeal.com customer support has been notified about the posted complaint.
                                        Verified Support
                                        Oct 13, 2017
                                        Snapdeal.com Customer Care's response
                                        Dear Chirsmita,

                                        We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

                                        Regards,
                                        Team Snapdeal
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