Snapdeal.com Complaints & Reviews

Snapdeal — received duplicate product

I ordered a matrix hair serum 100ml on snapdeal via order id [protected] sub order id [protected], matrix opti care smooth and straight shampoo order id [protected] sub order id [protected] and matrix opti care spa ultra smoothing liquid order id [protected] sub order id [protected] found they sent a duplicate product. Its not serum at all. They filled up some oil and sent me. Worst experience with snapdeal. I am a genuine customer of freecharge and myntra and had a wonderful experience with them. But didn't expect this from the snapdeal. I claimed for refund and the courier pick up person told he won't receive the product from me stating that he wants the original package that they dispatched alongwith the original invoice. But i didnt have that at that time. Kindly take appropriate action on the snapdeal and its retailer madhu bala snubiocare scf 373 1st floor motor market manimajra chandigarh 160101

I ordered a genuine leather men's wallet brown but I get received a black wallet. So I want change this wallet urgently

According to 7 day easy return policy the return for wrong size t-shirt should be accepted. But snapdeal is refusing to accept return by saying that my return does not qualifies for technical check and the return ratio is high. Where as in the return policy and user agreement no such term is mention and explained. Also snapdeal is refusing to mention the exact reason for not accepting the return.
Snapdeal is also not providing the reason in written through email so that a legal action can be taken against snapdeal with aspect to 7 day easy return policy.

Order id - [protected]

Sir i amit kumar ordered on snapdeal shiv swimming pool for rs 739. On 8sep 2017. Order i'd [protected]. Then i returned it to snapdeal and they are not issuing refund and it doesn't meet our quality check... Please go ahead to resolve my query. Because i got used item...

My snapdeal registered mobile number is. [protected]
Amit kumar

I ordered a NOKIA 3 which Order ID: [protected] and Reference no: 43984746 and price 6361 placed on mon, 25 sep 2017. 1st they took my order on 25 sep successfully. But today 28th sep they send me a mail which said that they unable to deliver it.
they send me a mail which is
""This is in reference to the cancellation of your Order number [protected]. We regret to inform you that we were unable to process your order as the item is out of stock. We tried to procure it from a different seller but were unsuccessful in doing so. As a result, we have no option but to cancel your order.We can not change the product price as the price prove by the sell.""

If the product is out of stock then why they take my order.i think that they cannot give me the phone at this price.if any one see on snapdeal nokia 3 is available til now.I attached the screenshot of the conformation mail. I want the mobile at this price which i order.

please solve my problem as soon as possible.
Thank you

A very bad service is being provided by the courier provider of snap deal. I am trying to refund one product but there is no pickup yet. Every time they are telling that there is insufficient address. The service provided is being very bad experience for me. Today the have sent a message that if tomorrow the attempt will be unsuccessful then they will cancel it. What is this. Tell the service provider to come on the given address. The address which is provided by me is sufficient and i have ordered many products on the same address. Solve this problem quickly...

I'm ordered two (Orbit hp11 1600 w induction cooktop) on the snapdeal the items placed on 12/10/2016 but the items or not worked properly then i had been returned the 2 items manually. The address i sent the given return address on the box snapdeal vendor address but snapdeal say that the items they did not reach them. This is my complaint against to snapdeal and i have all proofs about this compliant

I ordered 4 items on snapdeal, total bill made is 2862/-. I got the items but those were defective, they were not as mentioned in the description. I asked for return, they approved and picked all the items from me. They said they will start refund but suddenly sent an email saying your account is suspended and we cannot refund you money. When i sent an email to [protected]@snapdeal.com they replied.
It is snapdeal's policy where we cannot return you either money or items.
These are the order ids.
[protected]
[protected]
[protected]
[protected]

All these items they picked the items and kept both money and items.
I called many times customer care and sent a lot emails but same response i cannot do anything we cannot return you money.

How can you expect things to be first time right which does not happen even if you go to any retail outlet in person?

How can you block an account without prior intimation? Is there no governance observed?

This is really disappointing. Is this not a cheating.

Sir we have received product from snapdeal is not genuine, Also battary is missing in package, we had complaint to snapdeal customer care to replace or refund but no good response from sanpdeal. After talking with costumer care executive he offer me 500 rs cash back for battery missing. If he is agree for cash back for battery missing, then how the product is in company paking or seller had open the box.

R/sir my ne Polo t shirts Rs699 /_online payment sbi debit card set his abhi tak muje nahi mila 20days ho gaya mera mobile no[protected]&[protected]

Worst app (snapdeal)I ordered vadtu tree with the price of 1600 rupees but i get plastic tree with the worth of 40 rupees.worst worst worst

I placed an order on[protected] for the purchase of xiaomi redmi note 3100 mah battery through snap deal. And made payment through net banking rs 659+shipping. The product was delivered on[protected]. Later in the evening when i unbox it i found that the product which was delivered to me was not genuine which is not suit to my mobile as well its charging terminal seems broken. So i request to replace it or refund my amount as soon as possible. The details and order number mentioned below
Order no [protected]
Sub order [protected]
Seller logic elite enterprise
E-22 shyam tulsi soc b/h diwalipura garden,
Nr hathibhai nagar
Vadodara gujarat -390007

To: snapdeal online, india
Cc: nike, india
Date: 26 september 2017
Subject: order number [protected] // both shoes are of left leg // refusal to return // suspect a fraud

Dear customer care snapdeal, india

I have ordered nike air max shoes on snapdeal bearing order number [protected]. I found that the order had both the shoes of same leg left side. There is a genuine problem with the pair of shoes and also one of the shoes is defective as well. I had requested replacement of the same. Today i got the call from snapdeal customer care stating that i had high return ratio, they would not entertain the replacement of the nike shoes.

Kindly provide me the invoice of the shoes, with proper name, address, tin, gst number of the seller. I would like to approach the nike india customer care to identify why such shoe was delivered?

Responses from the snapdeal:

We understand that you are facing an issue with your item and wish to return it. While processing your request, we reviewed your account and found some transactions that do not pass our internal checks. We're sorry that we will be unable to complete your request and your account will be suspended. We wont be able to share invoice. You can download the same from your snapdeal account.
Active orders and claims linked to this account will also not be processed and you may not be able to make new transactions. We request you not to operate any other co-existing account or open a new account.

Return pickup failed, no one came to pick up, snapdeal doesnt have any customer care executives.. Snapdeal gave me fake product. I want refund!
My order id is order id: [protected]
Snapdeal gives fake promises, its all fake
Never ever buy anything from snapdeal
Every electronics items are fake
Check authenticity of the products
Snapdeal is the worst

I am order of 32 gb hp pendrive for 7 day ago i see on tracking my product position the product are packed starting of order but this are not send or deliver on my address. I kindly request to u please send the product on my address fast.

Regards
Ram phad

Plz refer to my order no[protected] dtd 17/09/2017 for a dog shampoo. Despite it has reached the courier facility in my area already... The courier man is not at all interested to deliver it to me... He ordered me to visit his office to collect the item... Which i can not... Because of my preoccupation. The man made call to me on[protected] but not interested to deliver me it at my home... It is considered highly objectionable... The courier service failed utterlly...in this respect... The order has been reshuduled for[protected]... Hope this time the courier service will keep your good name. A littler more expected from your side thanking u

Give job offer in snapdeal supervisor, i will pay the 6000 for the account opening and 1650 for the uniform, recruiters is tell u will pay the ammount after u will reciving the courier about appointment letter and blazer, because i will the amount through account details

State bank of india name - amar kumar a/c no-[protected] ifsc code - sbin0017930 deposit the amount before 1 pm

I pay the total amount 7650 take from my friend, after i will pay the ammount do not lift my call, recruiters are contacting from three number they are +91 [protected], +[protected]

I will search this numbers on truecaller, result is this numbers are in delhi please take this case and investigate and please recover the money and punish this type of frauds

Iam order lenovo power bank 10400 mah rs.899.00
but produduct received local another device troop tools rs 150 somthing. i am very sad.pls help usorder no[protected]

Dear all

I am informed that i have parched to led tv from your company (Weston) model –wel3200s 80cm (32) hd ready smart led television has online in snapdeal and it was to received to me but installation has not complete not proper way to toking so please provide to me installation parson.

I have allrady from to engineer mr. Zafar [protected], & +[protected]Ajmer)

Thanks & regards

Prakash sen

Mob. [protected], [protected]

I bought a binocular from snapdeal worth rs 5199 on 9th sep. Which was delivered on 11th sep. I opened and found, its not a genuine product so i got it checked with olympus service center, they declared its a copied product. I raised a return request on 14th sep, on 16th they reverted back and asked for the picture of the product, i shared the same on 19th, since then i am following up with them by different sources of social medias and email as well. On 22nd sep, again i received an email that my courier will be picked up on 24th sep sunday, but no one came and now snapdeal is not giving and concrete answer on the same. They are cooking a different story all together. 2 weeks are more then enough time to get identify the actual issue.