Snapdeal.com Complaints & Reviews

Order ID: [protected]
refund request (Ticket Id:[protected]
since 13 days snapdeal not gives me refund and snapdeal also block me customer support

Dear sir i have purchase phone kodak im7 16gb white rs/- 4990 from snap deal but which phone have some problems. Now i have return phone now phone i have return success but snapdeal not have give me my purchase money back he have also not picup my phone calls so please sir please help me.. That refund my money back..

Regards pushap raj
Mb: [protected]

I have received a call from +91 [protected] today. They asked me to select products of minimum rs. 4000 and pay through paytm or card.

Assured gifts:-

1- dell laptop 15.6 inch
2- sony led tv 40 inch
3- apple i phone 7s (32 gb)
4- lg refrigerator 420 liter

Would file a complain against snapdeal as to how these frauds are getting contact details of a customer.

I ordered samsung galaxy j3 but there was a problem in address so i cancelled the product but i paid the full amount from my debit card i got a mail where a statement was between 10 days i will get my refund but now also i don't get any money so when will i get my refund?

I had ordered a bluetooth speaker from snapdeal order id [protected] on 6th of aug 2017 and it got delivered on 13 th of aug 2017 bt it was and empty box there was nothing inside that box. I had requested for refund my money which i had paid to the delivery boy in cash rs. 2390. Snapdeal had accepted the request and they sent their representative he checked all the detail i hav shown him the empty box and he said he will send a report and i will get to know by tomorrow, but even after all this i got nothing neither refund or the product.

Sir, i"m nara hari yadav, i recieved my product ... i open my parcel damaged ... plz my money refund my bank details send to snapdeal. not accepted my account details... my account details upadate: a/c no: [protected], bank holder name: YEDUMA RAJITHA.. IFSC CODE:SBHY0020311.. pls send to my money... please call me [protected]

I had pleased order id: [protected] to snapdeal.com on 27/08/2017 and the same has been delivered on 31/08/2017. When we received the product after open it i found that, it was not that product which was i pleased and pay. Also we found that the same has not working. Immediately i cancelled the same and request to the same replace. But till date no one can pick up or replace.

I am md naseruddin, my order ld: [protected], nike multicolour cotton ankles, place - 29 aug, 2017, i can't received due to courier delivery person not handover the orde box so please check it and inform me as soon as possible. Thanking you.

Md naseruddin
Abethoi korea market,
Imphal - manipur -795001.

Hello
I am chirsmita. I have ordered a fastrack watch on 2nd aug. But i canceled the product the next day. I paid the amount through debit card. But after cancellation i have not recieved the cancellation amount yet. I contacted their customer care executives, they assured me that i will get my money in 7-10 bussiness days but neither i got the money nor able to contact them again. I also mailed them many times. But they always reply to contact my bank branch. But the bank people refused to listen my query and wholely blames the snapdeal for this loss of mine. Kindly help me otherwise i have to take more strict action against your company.
And according to rules any bank is responsible only for their own transactions, not for those transactions that had occured from other bank to them.
And this unethical behaviour of your company is unacceptable.

I have orderd a mobile phone i kall 256 mb on snapdeal for technical issue i have replace this mobile again mobile came same issue i was faced then i have refund mobile phone on 28/08/2017 now i didn't get refund
I have ordered this mobile on 3/08/2017
My order id is = [protected]
My registered mobile no is = [protected]
And when i tryed to call and email on snapdeal no one response me
Please help me

Hello, this is rupali saxena. This is inform to you that i had purchased an item from snapdeal on 16th october 2016 but the quality of product was very poor, so that's why i returned that item. After a long period i have not received any amount against that order.
Reference no is 40198222. I also complained to snapdeal but there is no response form their side. Please resolve my problem as soon as possible.

Thank you

Rupali saxena w/o ashok kumar saxena
Bareilly
Mob - [protected]

I order dell laptop from snapdeal but till the date product is not delivered to me i am contact snapdeal customer care and also seller but no replay and response from him i am paying advance payment for this product, so please do need ful this matter
Snapdeal customer care told me product was delivered but till the date not delivered delivery date 31 aug 2017 i am sending 4 mail to snapdeal customer care but no repay from him
Order id: [protected]
Reference no : 43572732

I have ordered for two set of metal beyblade on 27.08.2017. Today mr pawan bisht delivered one set and he asked to pay 754 rs we paid him. Bill for 754 was for two set. At the time i was not present at home. Later i asked him for delivery of other set he replied that we have only one item for you and asked to submit my complaint to company.. Please arrage to send us other set or take back your delivered set immediately.

Dear sir
I had ordered a cd for learning excel sheet software from snapdeal but to my utter dismay it has not been delivered yet. Instead i have been receiving messages stating that the parcel has been delivered.
I tried calling your customer care number but there is just an automated message that is played.
It is really disappointing and frustrating. Your service seems to be fake and looks like you are just cheating people.
Regards,
Santosh bairagi
Note : this is my 8 emails

Me kananbala padhy acc. No[protected] reg mobile no [protected], i have two refund reference number which i got from snapdeal for my refund arn no-[protected], and refund reference number-brnjur[protected] i shopped on 22june refund is done from snapdel on 4th and 7th july it's a prepaid order my atm card number is [protected] help me. Yours faithfully kananbala padhy from basandara, jagatsinghpur, odisha

I had purchased a product "solid wood dressing mirror with shelf" on 13th aug 2017,
Order id: [protected], placed on 13 aug, 2017
However same is yet to be delivered at the given address,.
I had made the payment in advance but waiting for the product to get delivered
I am extremely disappointed with the delay. And nobody is contacting me for the reason of delay.
I tried calling customer care but i couldn't find agent option on the so called customer care.
I need my money back... I want to cancel this product

I have purchased a xbox 360 game cd from snapdeal. Purchase order id: [protected] dtd. 12.08.2017, product delivered on 17.08.2017 on cod basis and we made full payment in cash. (It was my son's birthday). It was packed in red color pack. However, when the cds we installed in our xbox, found that it was not working. We got highly disappointed & contacted their customer care, lodged a complaint for replacement on the same date within 2-3 hrs. After receiving the item. Reference number 43383430 dtd. 17.08.2018. Person from snapdeal came on 19.08.2017 & collected the complete item, packing, invoice, sticker, cds and issued a slip as acknowledgement. We got an email from snapdeal dated 26.08.2017 stating that we are working on your replacement request and will reply. We got another email from them stating "your returned item does not meet our quality check guidelines.
We have received your returned package. Unfortunately, your returned watch dogs xbox 360 did not meet our quality check criteria as some of the parts/accessories that were delivered to you along with it are missing. Due to this, we are unable to process the replacement for your item. Your replacement request has now been closed". We again got disappointed and called the snapdeal, their first reply was since we have not given them reply of email within 24 hrs, hence, our request was not considered. We demanded escalation matrix, they refused, after lot of insisting, they arranged a call back from senior (Mr. Navin) who informed that since, we have not received complete item, saying they have received only 1 cd, hence, your request has been closed. My request was that i may provided the quality test report or test on which our request has been closed. They refused to provide.
Now, we have again emailed the acknowledgement wherein the person has received complete item (I. E. 2 cds). We have sent them emails more than 3 times with attachment of acknolwedgement, but they are not giving any reply. Their customer card phone nos. Are also not giving any response. We have no option but the lodge an fir against the company officials because it is very simple fraud, they have supplied defected item, on replacement request they are simply saying quality test failed. They are not giving any reply to acknowledgement slip. We are in search of govt. Agencies those can help us in the matter.

Hello there,

Im also a victim of sanpdeal. I ordered a ray ban sunglasses in january 2017 but i received fake product and i returned the order and they refunded the amount.

Then again i dared to order a ray-ban blue mirror aviator on 14th august 2017 and the seller was shut up online services. Again i received the fake product. I placed return request and sent a mail to snapdeal about the issue and told them that seller is not genuine. Snapdeal customer care called me and assured me that the seller has been blocked from snapdeal. And they requested me to place another order and assured me to provide real product.

Then as per the words of snapdeal customer care executive i placed order of same ray-ran on 29 august 2017, with increased price to future deal (Seller on snapdeal). But i was so shocked when i received the product and name of seller on invoice was "shut up online services", it was the same who was blocked from the snapdeal as per the customer executive. And this time product was again fake. Again i called and sent mail to snapdeal about the issue and inconvenience occurred to me. For all the orders i paid in advance.

Then i received call on 2 august 2017 from snapdeal. He told me that sir please share some images of product i received. So did i. Sent them several pics. Then he called me after 5 hours on same day and told me that snapdeal app and site are being hacked and orders are being transferred to other sellers who are not genuine. Even he said that in case of cod snapdeal has to pay back to their customers for any return items as cod amount received by the fake seller. But in my case it was prepaid so refund would be easy. And he again requested me to place one more time order of rayban and said its a recorded call and i assure you sir that you will get original product but till that time i ordered from lenskart retail shop so told him the reality and asked him to refund my amount.

But very next day on 3rd august 2017, snapdeal called me and said that i'm not genuine, product was original and we are returning the product back to me and not refund would be initiated and even my snapdeal account is deactivated from snapdeal side.
According to their experts that was a original product. Now lenskart has delivered me the real original rayban, i can show them the difference between two even i've sent some pics of real product.

Snapdeal is worst. They want me to accept fake product worth not more than rs 500/- for rs. 4775/-. They are playing with their customers, they say easy returns. If, only if their ray-ban is original still i want to return it, they have to accept the return and initiate refund but snapdeal denied.

What should i do???

I had ordered a bag of mark &keith blue faux leather handheld.

I got a replica.

Despitel contacting customer care and sending pictures of the bag, they did nothing.

I got a call alost everyday that my complain will be resolved. But after following up for 10 days nothing really happened.

They said someone will come and pickup the bag. But no one turned up every time.

Snapdeal doesn't value it's customers and they believe in one time business.

Worst experience ever.

I dnt order a single product. The fraud snapdeal is sending all unwanted product to my address and saying that i have ordered the product. They are forcing us that we have ordered the item so we have to take it bt there is not a single item in my snapdeal account bag so to know the problem i tried to contact the costumer care bt i can reach them and i am not getting the way to contact with them. The snapdeal is just cheating the customer in many ways. This time i was the victim. I will be obliged if you take a look on the complain and take the appropriate answer