Snapdeal.com Complaints & Reviews

Hi I m Dhanu I have one I GRASP 22l20 55cm led tv from snapdeal on 6th Fed 2017 order no is [protected], it shows one year warranty but tv led screen is not working in today morning plz solve this issue plz contact [protected]

Regards
Dhanu
[protected] karnataka

I got a call from snapdeal. A girl name ritu was talking, she talking about a offer in which she told me to buy anything for 4000 rs. And then snapdeal give me a assured gift. I confirmed her to not to pay any other rs. And she confirmed me for this.
Then i ask for a official mail of this offer then they mail me about offer by [protected]@snapdeal.com so i confirmed that it is from snapdeal.
Then i buy gas for 4100 rs and paid money with paytm as she told me that paytm has 20% caehback.

After that she neither receive my call nor any information about my order.

Then i mailed to snapdeal customer care email and call for 15-20 times with description that i have to talk your executive bt they rply me only one thing that give us order id.

How can i give order id when i dont have?

So please help me to get that money refund.

Dear sir,

I ordered aquagrand water purifier in snapdeal.com (Order id - [protected] dated:[protected] with prepayment and same was delivered but during installation by their engineer it was noticed internal parts (Connectors) were damaged and their engineer suggested go for replacement.

In online complait was raised with photos, snapdeal asked me to send back the item through courier as they do not have service in hassan (Where item was delivered-my home town) for picking up the item but however it was told even courier charges will be refunded.

As suggested courier details were up loaded online[protected] and following reference number got created (Replacement ticked id :[protected] but sub sequently there is no respnsonse from snapdeal.

So sent mail and following response number provided (Reference number[protected] dated[protected] saying that with in 24 hrs issue will be addressed but no call or any reponse received till today neither by e-mail nor any call from them.

Tried their customer care number but it is just looks to be answering machine and could not cancel order.

Seek your support in refund of return item & courier amount from snapdeal.com.

Amount deatils as follows
Aquagrand water purifier - rs 5299/-
+ courier charges - rs 540/-
Total - rs 5839/-

Hope with your support issue will be resolved.

Attachement:
1. Internal damage photos
2. Courier receipt

Thanks & regards
Thandesh
Mobile : [protected]

I ordered from snapdeal on 24th august n received a wrong product. Hence placed a request for replacement. The product was successfully picked by vulcan courier company yet snapdeal has denied stating they haven't received the product.
It's been more than a week since i complained yet i'm not receiving any proper update from them.
The customer service executive are extremely rude.
Looks like they trying to cheat the customers saying they haven't received the product as vulcan s their affiliated courier service.

I bought ambrane power bank from snapdeal on january 2017 which had a warranty of 12 months but it is not working right now. I tried calling ambrane but none of the numbers are working .
Kindly resolve my issue either give me ambrane's number or do something else but replacve it.
Revert for the same.

The product are not same as per description. The order is for the jewellary kit but in the packet there was a makeup kit so plz exchange my order as per description. The order ID is [protected] . As soon as possible.

It was order for floating shelves, order id-[protected], was delivered to me at ahmedabad on 24-august-2017, i generated return request on 28-august-2017 as i did not like the quality of the product. After 13 days they came to resolution that "item was delivered in good condition and hence, cannot be returned or replaced." i mailed about my concern of quality which was not answered.

Hi, i orderd shoes worth rs. 8448 and my order id is [protected]. Snapdeal delivered a devective product to me. For the same i reqested to return it. Snapdeal is not allowing to return / refund it. As per its turms and condition i can return the product, if this of inferrior quality or damaged.
I have reqested several times to return it but they are saying they cannt process request for return without giving any reason.

Hamne snapdeal se 1587 rs k cashew k 6 packet order kiya the par hame 3 packet hi mile. Kosis karne k baad bhi customer adviser se baat nahi hui. Aur email ka bhi koi answer nahi aur suddenly hamara snapdeal account suspend kar diya
Now i m helpless
Hamne dev dutt exports se d, 'nature fresh caswnut order kiya tha
Full payment karne k baad bhi hame missing product mila

I bought this charger from snapdeal link: https://www.snapdeal.com/product/apple-1a-wall-charger/[protected]

They're claiming that it's a genuine apple charger, which is not the case here. It's a china made cheap item & it not even charging my iphone.

I made a return request at the very next day after receiving the product and now after 11 days i got a message from snapdeal which say's that they've shipped back me my order since it does not met their quality check.

I have ordered a kitchen chimney with order id [protected]. It was by icici credit card. I choose tge emi option. But there is no information or instructions goes to icici for emi and when i trying yo contact customer care it was restricted and no any person receiving the call. Even i am unable to cancell the order. Please revert me that weather it was on emi or not. Rlse allow me to cancell the order.

Dear sir,
I ordered 4 trousers vide order no. [protected] of which i cancelled 3 trousers due to size unfit problem. Now i got the sms on mobile phone as

"return/replacement request closed: dr man mohan sharma while processing your request for arrow sports blue regular flat trouser we noticed some transactions in your account didn? T clear our routine checks. Due to this we? Ll be unable to process your request. Check email for more."

— i have been informed on phone that my request for refund can not be completed as i have returned itoms many times in the past. So i can not be refunded and my account has been suspended. Here i want to state that i made this purchase after a gap of 12 months. And in the the easy return policy, no where this clause is mentioned that if a customer has reurned few itoms in the past, he can be denied valid easy cancellations and that too when he purchased itoms after a gap of 1 year.
Out of 4 trousers of same size 32, that o[censored]s polo asso. Is comfortable and fitting is ok but that of arrow brand, may be of size diffrence, i am not able to wear them comfortably. So i chose to cancell arrow pants and later on to order for same usplol asso. After shrads are over.
So sir, i request you to allow genuine cancellations, otherwise these pants are just a waste for me. Or at least allow me to replace for size 34 pants.
I am writing you this mail as customercare has very rudely denied cancellation.
Thanks

I bought a ucb sweatshirt from snapdeal and the quality was very below standard. So i felt cheated and returned the product back sating quality issue. These guys picked my product and said they are checking my product. After a week i get a mail saying quality check failed and they are returning my product back to me if i don't accpet the product its none of their concern. I called the customer support and after many minuted of calling they said that they didnt find the issue that i reported so they mailed me that if their is another issue that i want to report so reply within 24-48 hrs. But here is the catch i never received any mail saying that. Only mail that i received was saying that they are shipping my product back to me.
And their customer support guy talks so rude saying "humne apko mail kia tha aap apna mail check kro, hum kuch nhi kr skte". This isnt a way to talk.
I dont need the product. That sweatshirt is still kept packed in my home as i dont know what to do with it now. Cant wear it as its bad quality and cant throw also as its worth ₹1200. Just keeping it as a reminder to never buy from snapdeal ever again in limetime.

Delivered fake samsung headphone by snapdeal. I'm disappoint from the service also.

Hi have ordered a product worth rs 800. It does not have the specifications which they mentioned in their description so i returned the product for refund. Its been nearly 1 nd half months i didnt receive my refund. Wen i raised an issue regarding this, their associate called me nd informed tht they will not provide refund wen i asked for the reason they simply refused by stating tht they wont tell reason as per their policy. Is that fine?

My self shivam gaur

(Sayesha multicoloured crepe) (Asymmetrical hemlin kurti 5xl) jo ki try karne par small nikli mene exchange ki complain dal di or kafi dino tak koi receive karne courier boy nai aya to mene company me call kiya to btaya gaya ki sir aapke area me courier boy nahi aa pa raha hai to aap apni taraf se courier kar dijiye or aapka jo bhi charge hoga bo aapko de diya jayega aapke account me or product ko check karke aapke pas dusri kurti bhej di jayegi.

To mene ek din bad parsal kar di aapke bataye hua address par

Yah process kafi dino tak chala mene call ki company me to btaya ki abi nahi aya hai or mujhe company se btaya gaya ki aap courier receipt or account detail bhej dijiye jis se aapka courier charge aapke account me dal dia jayega mene fir kafi dino bad fir call ki or btaya ki aap ek bar courier office jakr aap proof le lijiye ki aapka courier aapke bheje hua address par pahuch gaya hai to me gaya or pata chala ki mera courier aapke btaye hua address par lia hi nahi hai or or wapas kar dia gaya hai without any reason.

Or me kafi dino se snapdeal site par mail bi kar raha hu call bi or company se koi bi ans. Nahi ata hai bas return me mail me jawab ata hai ki aapki complain register ho chuki hai or aapse 24hrs me contact karege.

Or me daily call kar raha hu to koi receive hi nahi kar raha hai.

Meri product id. No.[protected]

Or maine payment bi kar dia hai or na hi exchange kar rahe hai or na hi refund kar rahe hai.
Or ek bar aaj 9/9/2017 ko call aya ta to mene poocha sir mera ek product hai kafi din purana use check karke batao to mujhse yah kaha gaya ki pahle mere sawal ka ans. Do to mene kaha pahle mujhe bata do nahi to aap call disconnect kar doge to mujhse kaha ki isili to aapko call ya mail nahi kar rahe hai..
Sir pls solve my issue

Shivam gaur

[protected]

अंश फैशन वियर blue regular fit faded jeans size 34
Order no [protected]
Sub order no [protected]
Hsn 62034100
I want to order a replacement but i don't like this quality and size issue i is very small for me आई वांट टू डिसऑर्डर रिप्लेसमेंट and my refund back lekin company dwara mujhe refund karne se mana kar diya gaya but why i want my refund is back

I ordered a prestige pkpwrc 1.5 800 stainless steel kettle from snapdeal and they sent me a rejected product on 1st september. They did not send me brand new kettle. When they delivered and when i opened the package the box of the kettle was already broken & opened and the kettle was not packed properly and the kettle had crack at the bottom plastic and scratches on its base and other parts. It has a plastic tab inside which was not mentioned in the description page on snapdeal & extremely low grade plastic used for 1595 rupees. I had registered return request on 6th september within the 7 day return policy by snapdeal and they did not pickup the product, when i called them they said it was their fault and they are working on it & will get back to me later & then they called me on 9th september in the morning and are adamantly refusing to return it when i asked them why? They are not telling me the reason except that there is some problem & when i asked them what the problem is they are saying they can't tell me as it is their company policy & caused me a immense stress while talking to them on the phone which resulted in my high blood pressure but they are extremely rude, inconsiderate & inhumane people and robbed me of 1595 rupees had sent me old rejected product with cracks. They also sold the product to me for much higher price than its original price and they did not send me new kettle. Please help me as this is online fraud. I requested them but they are not returning the product. They are robbing customers of their hard earned money & fooling the customer for trusting them blindly while ordering online, they are sending old damaged rejected factory products for a much higher price than the original maximum retail price. This is online fraud & causing customer a lot of stress. The worst shopping experience in history
A customer trusted them with hard earned money and this is how they rob the customer & fool people & they are not returning within 7 day return policy also. Sending old cracked rejected kettle for a much higher price than its original mrp and not giving me any details or information as to why they are not returning. Just telling lies to cover their illegal fraud actions cleverly. Even after talking to them for several minutes they did not give any information and unreasonably kept refusing to return the product even when i registered return request within 7 days return policy. They did not even schedule a pickup. Cheating & fooling customers. I will never shop from snapdeal ever again. Please help me and return this product as soon as possible and refund my money.

Suborder id= [protected]
Website = https://m.snapdeal.cm

Contact details of snapdeal india corporate headquarters:

Snapdeal india headquarters address: snapdeal, jasper infotech pvt. Ltd., 246, 1st floor, phase 3, okhla industrial area, new delhi 110020, india
Snapdeal india headquarters phone number: +[protected]

I ordered a prestige kettle from snapdeal and they sent me a rejected product. They did not send me brand new kettle. When they delivered and when i opened the package the box of the kettle was already broken and the kettle was not packed properly and the kettle had crack at the bottom plastic and scratches on its base. It has a plastic tab inside which was not mentioned in the description page on snapdeal. I had registered return request on 6th september within the 7 day return policy by snapdeal and they did not pickup the product and are refusing to return it when i asked them why? They are not telling me and robbed me of 1595 rupees had sent me old rejected product with cracks. They also sold the product to me for much higher price than its original price and they did not send me new kettle. Please help me as this is online fraud. I requested them but they are not returning the product. They are robbing customers of their hard earned money & fooling the customer for trusting them blindly while ordering online, they are sending old damaged rejected factory products for a much higher price than the original maximum retail price. This is online fraud
A customer trusted them with hard earned money and this is how they rob the customer & fool people & they are not returning within 7 day return policy also. Sending old cracked rejected kettle for a much higher price than its original mrp and not giving me any details or information as to why they are not returning. Just telling lies to cover their illegal fraud. Even after talking to them for several minutes they did not give any information and unreasonably kept refusing to return the product even when i registered return request within 7 days return policy. They did not even schedule a pickup. Cheating & fooling customers. I will never shop from snapdeal again.

Suborder id= [protected]
Website = https://m.snapdeal.cm

Contact details of snapdeal india corporate headquarters:

Snapdeal india headquarters address: snapdeal, jasper infotech pvt. Ltd., 246, 1st floor, phase 3, okhla industrial area, new delhi 110020, india
Snapdeal india headquarters phone number: +[protected]

I was purchased 18 pears socks with order number [protected] Of Rs.510, I was booked 3 September 2017 But at the delivery time socks was 12 Pears. so want Return your product so please arrange Return my product as soon as possible and send 18 pears socks or return my all amount as soon as possible.