Snapdeal.com Complaints & Reviews

The touchstone necklace i purchased& delivered today is defective. Stone is missing. Instead of that u provide me a navratna necklace set. I don' t need the money back but replcement to b done fast. A1184462
Pwnsl_435-01ae-g please send the navratna necklace & earing set. Colour of the chain behind is also not properly polished. I have purchased many products through but no complaints so far

I buy in snapdeal samsung power bank 11300 may. My order id:[protected]. But snapdeal provided fake product. This is not original. Duplicate product give. I request for return but snapdeal customer call we are don't return your product. Pls help me. My reference number for return :43809271

Hi,
I bought Samsung earphones from snapdeal.but as soon as I got the product, I found that it was fake as one can judge just by seeing the branding and packaging of the product.but when I returned it, Snapdeal refused to do the same by saying that it was rejected by our quality check team.
How ridiculous these people have their return policy unlike Flipkart and Amazon?

Sir,

My humble apologies to anyone who might consider me a whistle-blower and those who's interests, both business or otherwise, may be hampered due to my statements.

I would like to begin by questioning the law governing online sites where they are free to sell products, both legal and illegal, and why there is absence of any kind of Governance over these sites ?

The case in point is Flipkart.com which is openly selling Air Guns and Air Pistols under the category of Toys, Tablet Cases and Covers.

I must point out that as per Arms Rule 2016, issued by Ministry Of Home Affairs, this product clearly falls under the category of Air Weapons and requires an Arms Licence.

It must be noted here that under Prevention of Cruelty to Animals Act 1960, in Section 11, indicts someone as a criminal who causes any person from causing pain, cruelty or suffering to animals. But invariably these airguns and air-pistols are used on helpless small animals, in particular birds and monkeys.

The sellers often quote the Rule G.S.R.991, Schedule -II(3) under Arms Act, 1959, under which specific categories of Airguns and Air-pistols are exempt from licencing requirements.
However, in 2002, the Hon'ble Delhi High Court has quashed the exemption notification G.S.R.991 of the Arms Act, 1959. The order came on a Public Interest Litigation(PIL) case filed by the NGO People for Animals, headed by Ms.Menaka Gandhi.
Also, the relief application filed by the Air Gun Manufacturers Association, seeking stay on the High Court order, was duly rejected by the Hon'ble Delhi High Court in May, 2011.

The facts mentioned above clearly indicate the product in question, i.e. Airguns and Air-pistols are illegal to be sold in the present manner, and both Flipkart.com and the sellers are clearly engaging in a misdemeanor and violation of law, and must be booked under provisions of the Arms Act.

As per the Arms Rule 2016, certain norms have been mentioned under which sale of such products is possible and actual dealers and manufacturers are clearly following these norms as laid down by the MHA, Government of India. However, it seems that these online sites and their sellers are beyond any legal control.

I may not require to give similar details about hunting knives and swords being sold openly on these sites. Needless to say, these are clearly banned products and sites like Flipkart.com seem to be catering to the mischief-mongers, criminals and miscreants of our society, by openly selling and promoting these products.

I'm appalled at the fact that banned and illegal products are available so easily to people and I'm forced to question the mentality of both the buyer and the seller. Also, the role of Legal Governance over such matters is questionable.

A gun can only be used to shoot someone or something and I don't see any other utility of this product. Similarly, I wouldn't require a hunting knife or sword to cut vegetables in my kitchen, especially when hunting is illegal in our country. Yet, these products are bought and sold on a regular basis and socially responsible enterprises are providing a legal platform for these activities to flourish.

I hope this message assists in putting an end to such illegal and irresponsible activities, and provides a safer environment for our families and kids to shop online.

Should any further details be required on the above matter, I would be pleased to assist.

Hoping to see some positive action,
Regards

I returned the crop due to the size problem its been 1 month and i haven't recieved my refund back its still showing pending what should i do i have emailed them alot but only the robotic mails come statuing help which is not even working and the helpline no [protected] doesn't specify anything about return what should i do now i have not faced this problem with any site except this site

I ordered a wooden floating shelf from snapdeal and the product was not at all good. When you touch the product the color from it would be all over your hands and how could you imagine to place this over a wall, hence i placed a return but i received an email saying that this return request is cancelled and could not be returned. When i purchased the product, it was shown that it is covered under 100% payment protection, even now if i navigate to the product it says, 100% payment protection, i tried contacting them on their customer care but there is only ivr and i could not get in touch with them. Please do help

I have purchased 1 intex power bank from snapdeal.com & the seller is staunch e-tail services llp.

Staunch e-tail services
Llp_kunda_vl
Warehouse 10 bigha, 15 bijwas, out of
Khasra no.264/1 (1-04).[protected] and
266 (4/15), khasra no.247 min (3-01), 248 (4-
16) and 249/1 min (0-19), village-hiran
Kudna,
City delhi / state delhi
Pin 110041
Company's vat tin : [protected]
Company's cstno : [protected]

I have received the same as on 13.12.2016 & now a days it is under waranty.

At the time of delivery i got the same in bubble bag not in any box. And on the same serial number is not there.

Now my power bank has to be repaired so i had visited intex service station at ahmedabad but they asked for serial number.

So, i have demanded serial number from the snapdeal as well as from the seller but no is repsonding me.

I am attaching invoice copy herewith.

Request you to help me for getting my serial number so that it can be repaired or replaced by company.

Dear sir,
I am sathyamoorthy your customer last 4 years my rg. No: [protected], 01/09/2017 this date order to snap deal web site (External hard disk) payment mode debit card via payment has successful still now goods not received, & refund not received what happen going on your service what i do next step pls corporate with me my contact no: [protected]
Mail: [protected]@gmail.com

Best regards

Sathyamoorthy u

When the service provider open to install this product there is not an any (Adaptor) in an asseseries with this product so without an (Adaptor) this product is not working. Order id of this product is - ([protected])
Please help me to solve this problem.

Samir sarma
Mob - [protected]

Hello
My order id [protected]
I have been notifying since the day i requested to return that snapdeal will collect wrong battery and refund my money to the account.
Till now no one came to collect nor i recieved my money back and now i can see return request closed.
I haven't receive any call nor no one came for it.
Is this the way you are handling your customers??
I want answer otherwise i have to take legal action
Aziz makda
[protected]
[protected]

Hi,

I ordered a watch from snapdeal and as per their return policy of "incorrect fit" i requested for a return since it did not fit me correctly.

Snapdeal refused the return giving reasons that the product was not damaged.

As per their policy on website they allow returns under the criteria of "wrong size" but they dont abide by their policies.

Cheats! They are out to fleece customers. They are harassing customers and giving lame excuses.

Hello,
I had made an order of fastrack womens watch but the product delivered to me is sonata mens watch.
I have put replacement order as well but havent received and message from your side
Its a prepaid order and a gift to someone
Kindly replace the order as soon as possible.

Order details are as follows
Fastrack black dial analog womens watch 6109sm02
Replacement ticket id 43663384
Cost 2380
Prepaid item

I had put replacement request on same day of delivery but i have still not received any response

Treeza rai

My order no:[protected] i want my order, but I didn't receive any call from courier boy. Please deliver my order.

We are waiting for last 2 & half month and snapdeal not responding our mail at [protected]@snapdeal.com our total outstanding is 15 lakhs we don't know what do know as we have run out of fund and all business has stopped due to snapdeal. They are saying the reason for holding funds is fake item but we have all invoices with tax paid and genuine distributor goods we are ready them all invoices but they are not replying should we go to the consumer forum or file case against them or visit their head office please advice us.somebody tell us that they short of cash

seller id :s44054

Dear sir,
I am purchased a sanskriti designers grey net straight semi-stitched suit from snapdeal, bt the quality is very poor so i refund their suit to snapdeal bt my refund balance is not added in my bank account & then we call to snapdeal customer care they said your refund balance add in your account in next 4 days & they also said for last 30 days & they become more harassment to me so please solve my problem as soon as possible.

Hello sir/madam refund my balance is rs.1075 to my bank product

Order id : [protected]
Placed on : 23 aug, 2017
Picked date : 31 aug, 2017

Company - snapdeal.com type of the product - smart watch order no.-[protected] date of ordering-23/08/2017 amount paid-1075/- register mobile no :-[protected]

Snapdeal mera refund nahi de raha hai khe raha tum ne iske sath charging data cable nahi bheji balki ismei data cable aayi hi nahi thi toh mei kaha se deta please help me...

Hi I m Dhanu I have one I GRASP 22l20 55cm led tv from snapdeal on 6th Fed 2017 order no is [protected], it shows one year warranty but tv led screen is not working in today morning plz solve this issue plz contact [protected]

Regards
Dhanu
[protected] karnataka

I got a call from snapdeal. A girl name ritu was talking, she talking about a offer in which she told me to buy anything for 4000 rs. And then snapdeal give me a assured gift. I confirmed her to not to pay any other rs. And she confirmed me for this.
Then i ask for a official mail of this offer then they mail me about offer by [protected]@snapdeal.com so i confirmed that it is from snapdeal.
Then i buy gas for 4100 rs and paid money with paytm as she told me that paytm has 20% caehback.

After that she neither receive my call nor any information about my order.

Then i mailed to snapdeal customer care email and call for 15-20 times with description that i have to talk your executive bt they rply me only one thing that give us order id.

How can i give order id when i dont have?

So please help me to get that money refund.

Dear sir,

I ordered aquagrand water purifier in snapdeal.com (Order id - [protected] dated:[protected] with prepayment and same was delivered but during installation by their engineer it was noticed internal parts (Connectors) were damaged and their engineer suggested go for replacement.

In online complait was raised with photos, snapdeal asked me to send back the item through courier as they do not have service in hassan (Where item was delivered-my home town) for picking up the item but however it was told even courier charges will be refunded.

As suggested courier details were up loaded online[protected] and following reference number got created (Replacement ticked id :[protected] but sub sequently there is no respnsonse from snapdeal.

So sent mail and following response number provided (Reference number[protected] dated[protected] saying that with in 24 hrs issue will be addressed but no call or any reponse received till today neither by e-mail nor any call from them.

Tried their customer care number but it is just looks to be answering machine and could not cancel order.

Seek your support in refund of return item & courier amount from snapdeal.com.

Amount deatils as follows
Aquagrand water purifier - rs 5299/-
+ courier charges - rs 540/-
Total - rs 5839/-

Hope with your support issue will be resolved.

Attachement:
1. Internal damage photos
2. Courier receipt

Thanks & regards
Thandesh
Mobile : [protected]

I ordered from snapdeal on 24th august n received a wrong product. Hence placed a request for replacement. The product was successfully picked by vulcan courier company yet snapdeal has denied stating they haven't received the product.
It's been more than a week since i complained yet i'm not receiving any proper update from them.
The customer service executive are extremely rude.
Looks like they trying to cheat the customers saying they haven't received the product as vulcan s their affiliated courier service.