Snapdeal.com Complaints & Reviews

I ordered a matrix hair serum 100ml on snapdeal via order id [protected] sub order id [protected] and found they sent a duplicate product. Its not serum at all. They filled up some oil and sent me. Worst experience with snapdeal. I am a genuine customer of freecharge and had a wonderful experience with them. But didn't expect this from the snapdeal. I claimed for refund and the courier pick up person told he won't receive the product from me stating that he wants the original package that they dispatched alongwith the original invoice. But i didnt have that at that time. Kindly take appropriate action on the snapdeal and its retailer maruti enterprises, gda colony, t transport nagar, l axmi ganj, lakshar, gwalior, madhya pradesh-474001

I have 3 complaints:

1). Snapdeal order no. [protected] is not delivered to me but the status is showing it is delivered. Tried to contact custmer care but that is a machine which cant solve my problem. Please help me in this matter. It was a prepaid order, so either they should refund or deliver the product to the correct address.

2). Order no.[protected] has 3 items:

1. Lil orchid dress:. Suborder id [protected] was returned due to size issues, and snapdeal status says refund successful, but i didn't get my money. Please help. It is really frustrating.

2. Denim dress:. Suborder id [protected] is not delivered but snapdeal status showing delivered. It was a prepaid order please refund or deliver the product to correct address given there.

3. Suborder id:. [protected] is not delivered yet.

Please call me on [protected]

I recently ordered (14 july 2017) "kitchen pro 42 pcs dinner set with serving spoons" from snapdeal with order id: [protected]. I was having 1500 snapdeal voucher which i applied while paying for the product and remaining through my credit card. There was nothing like no refund for that item so after receiving the product i didn't like the quality of the product and claimed for the return policy and also for refund. A guy came for picking up the product so i handed it to him. After few days i again came to know that they has sent that product to my place again. But i shifted from that place and said the courier guy to send it back. Then i got a call from snaddeal executive asking for the reason for the return of the item and i said i didn't like the product ans asked him to refund the amount for that he said it will take about 7 working days to process that request. I asked him about the snapdeal coupon he said they will get back to you about it. After that tried many days to contact snapdeal customer care but i was not able to do that. After 2 months i got a call again from snapdeal team and said that i am unable to gent my money back so i asked them to atleast send the product to the new address they denied that also. Now i am unable to get money nor that product.

Dear sir/madam,
I inform you that on 23/08/2017 got a mail from snapdeal.com and call from mr. Akash barma, number [protected] regarding below e-mail details.

After that i booked on 23/08/2017 a samsung galaxy j2 (8 gb) and make payment rs 6990 through snap deal paytm number [protected], and get a massage (We have received your order samsung galaxy j2 (8gb) rs. 6990/- order id - #[protected] and yuor gift lg washing machin white colour. Order id - #[protected]. You can expect delivery by sat 27th august. Thank you. Snapdeal.com) order received. Registration no is - [protected].

On 25/08/2017 i get call regarding gst charges on gift item, that time i has cancelled my order, and got massage (Your order for samsung galaxy j2 (8 gb) rs. 6990/- is cancelled. If you have already paid by paytm, refund will be 5 to 7 days initiated shortly. Details: http://snapdeal.com/3uEBqd8.

But till now not gating refund amount rs 6990, and not response contract number [protected].

I request you please give me advice how can refund amount rs 6990, i hope you will be give feedback.

Thanks and regards
Utpal ghosh
Mobile no. [protected]

From: snapdeal.com
Date: wed, aug 23, 2017 at 11:17 am
Subject: conformation mail
To: [protected]@gmail.com

It’s our biggest promotion of this year

Dear sir,
Congratulations!!

You have been selected for some special from
www.snapdeal.com

After purchasing any selected product from
www.snapdeal.com. You will be eligible to get one assured gift below mentioned.

This prize are assured only for selected customer with limited period offer. You can grab this one time bumper opportunity by availing a single offer from

www.snapdeal.com

Snapdeal.com offers various lifestyle product on our sales in huge discount price.

If you will purchase any product rs.3999, company will provide you a one assured gift totally free of cost. If you have any complaint write us: [protected]@snapdealsonline.com you can also call on our customer care number [protected] (24*7) available. You will get a best solutions within 24 hours, your problem will be resolved.
Snapdeal.com

We will feel happy to help you.

No hidden charges.

Assured gifts:-
1- dell laptop 15.6 inch (Inspiron 5559 notebook)
2- sony led tv 40 inch (Klv 40 w672e)
3- apple i phone 7 plus (32 gb)
4- lg washing machine 8 kg (Fh4g6tdnl22)
5- lg refrigerator 420 ltr (Gl-i472qpzx)

You can done your payments below mentioned mode of payments.

Mode of payments:-

1- internet banking
2- paytm
3- cash deposit
4- oxygen wallet
5- mobile banking
6- vodaphone m - pesa
7- airtel money
8- money transfer shop

Regards,
Snapdeal team
New delhi

The touchstone necklace i purchased& delivered today is defective. Stone is missing. Instead of that u provide me a navratna necklace set. I don' t need the money back but replcement to b done fast. A1184462
Pwnsl_435-01ae-g please send the navratna necklace & earing set. Colour of the chain behind is also not properly polished. I have purchased many products through but no complaints so far

I buy in snapdeal samsung power bank 11300 may. My order id:[protected]. But snapdeal provided fake product. This is not original. Duplicate product give. I request for return but snapdeal customer call we are don't return your product. Pls help me. My reference number for return :43809271

Hi,
I bought Samsung earphones from snapdeal.but as soon as I got the product, I found that it was fake as one can judge just by seeing the branding and packaging of the product.but when I returned it, Snapdeal refused to do the same by saying that it was rejected by our quality check team.
How ridiculous these people have their return policy unlike Flipkart and Amazon?

Sir,

My humble apologies to anyone who might consider me a whistle-blower and those who's interests, both business or otherwise, may be hampered due to my statements.

I would like to begin by questioning the law governing online sites where they are free to sell products, both legal and illegal, and why there is absence of any kind of Governance over these sites ?

The case in point is Flipkart.com which is openly selling Air Guns and Air Pistols under the category of Toys, Tablet Cases and Covers.

I must point out that as per Arms Rule 2016, issued by Ministry Of Home Affairs, this product clearly falls under the category of Air Weapons and requires an Arms Licence.

It must be noted here that under Prevention of Cruelty to Animals Act 1960, in Section 11, indicts someone as a criminal who causes any person from causing pain, cruelty or suffering to animals. But invariably these airguns and air-pistols are used on helpless small animals, in particular birds and monkeys.

The sellers often quote the Rule G.S.R.991, Schedule -II(3) under Arms Act, 1959, under which specific categories of Airguns and Air-pistols are exempt from licencing requirements.
However, in 2002, the Hon'ble Delhi High Court has quashed the exemption notification G.S.R.991 of the Arms Act, 1959. The order came on a Public Interest Litigation(PIL) case filed by the NGO People for Animals, headed by Ms.Menaka Gandhi.
Also, the relief application filed by the Air Gun Manufacturers Association, seeking stay on the High Court order, was duly rejected by the Hon'ble Delhi High Court in May, 2011.

The facts mentioned above clearly indicate the product in question, i.e. Airguns and Air-pistols are illegal to be sold in the present manner, and both Flipkart.com and the sellers are clearly engaging in a misdemeanor and violation of law, and must be booked under provisions of the Arms Act.

As per the Arms Rule 2016, certain norms have been mentioned under which sale of such products is possible and actual dealers and manufacturers are clearly following these norms as laid down by the MHA, Government of India. However, it seems that these online sites and their sellers are beyond any legal control.

I may not require to give similar details about hunting knives and swords being sold openly on these sites. Needless to say, these are clearly banned products and sites like Flipkart.com seem to be catering to the mischief-mongers, criminals and miscreants of our society, by openly selling and promoting these products.

I'm appalled at the fact that banned and illegal products are available so easily to people and I'm forced to question the mentality of both the buyer and the seller. Also, the role of Legal Governance over such matters is questionable.

A gun can only be used to shoot someone or something and I don't see any other utility of this product. Similarly, I wouldn't require a hunting knife or sword to cut vegetables in my kitchen, especially when hunting is illegal in our country. Yet, these products are bought and sold on a regular basis and socially responsible enterprises are providing a legal platform for these activities to flourish.

I hope this message assists in putting an end to such illegal and irresponsible activities, and provides a safer environment for our families and kids to shop online.

Should any further details be required on the above matter, I would be pleased to assist.

Hoping to see some positive action,
Regards

I returned the crop due to the size problem its been 1 month and i haven't recieved my refund back its still showing pending what should i do i have emailed them alot but only the robotic mails come statuing help which is not even working and the helpline no [protected] doesn't specify anything about return what should i do now i have not faced this problem with any site except this site

I ordered a wooden floating shelf from snapdeal and the product was not at all good. When you touch the product the color from it would be all over your hands and how could you imagine to place this over a wall, hence i placed a return but i received an email saying that this return request is cancelled and could not be returned. When i purchased the product, it was shown that it is covered under 100% payment protection, even now if i navigate to the product it says, 100% payment protection, i tried contacting them on their customer care but there is only ivr and i could not get in touch with them. Please do help

I have purchased 1 intex power bank from snapdeal.com & the seller is staunch e-tail services llp.

Staunch e-tail services
Llp_kunda_vl
Warehouse 10 bigha, 15 bijwas, out of
Khasra no.264/1 (1-04).[protected] and
266 (4/15), khasra no.247 min (3-01), 248 (4-
16) and 249/1 min (0-19), village-hiran
Kudna,
City delhi / state delhi
Pin 110041
Company's vat tin : [protected]
Company's cstno : [protected]

I have received the same as on 13.12.2016 & now a days it is under waranty.

At the time of delivery i got the same in bubble bag not in any box. And on the same serial number is not there.

Now my power bank has to be repaired so i had visited intex service station at ahmedabad but they asked for serial number.

So, i have demanded serial number from the snapdeal as well as from the seller but no is repsonding me.

I am attaching invoice copy herewith.

Request you to help me for getting my serial number so that it can be repaired or replaced by company.

Dear sir,
I am sathyamoorthy your customer last 4 years my rg. No: [protected], 01/09/2017 this date order to snap deal web site (External hard disk) payment mode debit card via payment has successful still now goods not received, & refund not received what happen going on your service what i do next step pls corporate with me my contact no: [protected]
Mail: [protected]@gmail.com

Best regards

Sathyamoorthy u

When the service provider open to install this product there is not an any (Adaptor) in an asseseries with this product so without an (Adaptor) this product is not working. Order id of this product is - ([protected])
Please help me to solve this problem.

Samir sarma
Mob - [protected]

Hello
My order id [protected]
I have been notifying since the day i requested to return that snapdeal will collect wrong battery and refund my money to the account.
Till now no one came to collect nor i recieved my money back and now i can see return request closed.
I haven't receive any call nor no one came for it.
Is this the way you are handling your customers??
I want answer otherwise i have to take legal action
Aziz makda
[protected]
[protected]

Hi,

I ordered a watch from snapdeal and as per their return policy of "incorrect fit" i requested for a return since it did not fit me correctly.

Snapdeal refused the return giving reasons that the product was not damaged.

As per their policy on website they allow returns under the criteria of "wrong size" but they dont abide by their policies.

Cheats! They are out to fleece customers. They are harassing customers and giving lame excuses.

Hello,
I had made an order of fastrack womens watch but the product delivered to me is sonata mens watch.
I have put replacement order as well but havent received and message from your side
Its a prepaid order and a gift to someone
Kindly replace the order as soon as possible.

Order details are as follows
Fastrack black dial analog womens watch 6109sm02
Replacement ticket id 43663384
Cost 2380
Prepaid item

I had put replacement request on same day of delivery but i have still not received any response

Treeza rai

My order no:[protected] i want my order, but I didn't receive any call from courier boy. Please deliver my order.

We are waiting for last 2 & half month and snapdeal not responding our mail at [protected]@snapdeal.com our total outstanding is 15 lakhs we don't know what do know as we have run out of fund and all business has stopped due to snapdeal. They are saying the reason for holding funds is fake item but we have all invoices with tax paid and genuine distributor goods we are ready them all invoices but they are not replying should we go to the consumer forum or file case against them or visit their head office please advice us.somebody tell us that they short of cash

seller id :s44054

Dear sir,
I am purchased a sanskriti designers grey net straight semi-stitched suit from snapdeal, bt the quality is very poor so i refund their suit to snapdeal bt my refund balance is not added in my bank account & then we call to snapdeal customer care they said your refund balance add in your account in next 4 days & they also said for last 30 days & they become more harassment to me so please solve my problem as soon as possible.

Hello sir/madam refund my balance is rs.1075 to my bank product

Order id : [protected]
Placed on : 23 aug, 2017
Picked date : 31 aug, 2017

Company - snapdeal.com type of the product - smart watch order no.-[protected] date of ordering-23/08/2017 amount paid-1075/- register mobile no :-[protected]

Snapdeal mera refund nahi de raha hai khe raha tum ne iske sath charging data cable nahi bheji balki ismei data cable aayi hi nahi thi toh mei kaha se deta please help me...