Hi
This is regarding my order ID [protected] which I placed with snapdeal. I ordered Honor 6X 64Gb gray version but I received a 32gb version. Post which I talked to customer care and they gave me the CHOICE to either get an exchange or get a refund. Since I was already upset because of THEIR MISTAKE I decided to get a refund. Now when the product has reached them, they are refusing to pay any refund. Moreover the customer care is really very rude to me. They disconnect the call on my face refusing to return saying I have a 'suspicious' account, which they didn't realize until now. The another reason they give is that ma'am you have returned more products than you kept. So sir, if that's the problem, like Street Style Store, be very clear that you wouldn't accept return. Secondly, if you provide me with ####### products, I cannot keep them. Provide quality and "accurate" products which I order and I promise to keep them. Moreover, I even asked them to kindly give me my phone back if you are not willing to refund because my account is "suspicious", they even refused to do that! I am not getting my phone back, I am not getting my money! What kind of a business and service is this? So please stop harassing me and kindly refund my money. I am however never ever gonna get back to snapdeal after such horrendous experience they gave me and I would tell everyone about what you did to me and how you are harassing me! This is not how you treat your customers. It's your fault that you gave me faulty product, not mine that I complained about the same. So kindly process my request. I am asking for what I am entitled to and you cannot deny me that.
Sep 24, 2017
Complaint marked as Resolved
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Aug 22, 2017
Snapdeal.com Customer Care's response Dear Sadaf Arshi,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.
Regards,
Team Snapdeal
Aug 25, 2017
Updated by Sadaf Arshi You have not yet taken any action! Just called up once to say sorry!! I had been calling your customer care and your senior executives since so long! But you guys won't pay any heed unless things go online! Just stop harassing me! I need my money back! You cannot deceive me like that! WOM affects your image. I am highly disappointed in you. Never getting back to you ever again. Mind that. Just give me my money back. It's 14K! You cannot keep it in your pockets just like that and refuse to refund and give some silly reasons that makes no sense! I had been using snapdeal for long. you never created issues outta my ID or phone number or bank account number! It has always been the same! What turned out to he so suspicious for you to not refund a customer's money now all of a sudden? Your will to not do so!
Aug 30, 2017
Updated by Sadaf Arshi Snapdeal. Com has openly refused to payback my 14k nor am I getting my phone back! And they have no valid reason for the same. All I get to hear it that ma'am your request has been closed! You cannot harass your customers like that! You provide me with working items at the first place and when i complain of the same, you dupe me of my money! Oh! And also I was told that "madam you are lying, we checked, you received a 64gb version". Fine just give me my phone back then! You guys don't even check what you are sending your customers. And expect us to accept whatever you send?? That's not possible. Give me my money back or if you think I "played" games on you, just give me my phone back! You cannot keep both!
We request you to share your exact concern along with order details or complaint number to help you out in the best possible way. Kindly drop us an email on [email protected] with these details. We assure you all possible help.
Regards,
Team Snapdeal