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Snapdeal.com Complaints & Reviews

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Updated: Nov 24, 2025
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Snapdeal.com reviews & complaints page 225

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P
parthsmandal
from Kolkata, West Bengal
Aug 22, 2017
Resolved
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Address: Howrah, West Bengal, 711104
Website: snapdeal.com

My name is partha mandal, phone no.[protected], product delivery name suman hazra. Product is returns my requst. This company my favourite but delivery order product wrong. Immediatly returns product. Next time no order snapdeal. Amazon, flipcart next time all product buying. One time coming wrong product. Daily product come my address. Product is costly.
Sep 23, 2017
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Aug 22, 2017
Updated by parthsmandal
My name is partha mandal, phone no.[protected], product delivery name suman hazra. Product is returns my requst. This company my favourite but delivery order product wrong. Immediatly returns product . Next time no order snapdeal. Amazon, flipcart next time all product buying. One time coming wrong product. Daily product come my address. Product is costly.
Verified Support
Aug 22, 2017
Snapdeal.com Customer Care's response
Dear parthsmandal,
Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal
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    P
    pavam kumar nayak m n
    from Port Blair, Andaman and Nicobar Islands
    Aug 21, 2017
    Resolved
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    Resolved

    Address: Chitradurga, Karnataka, 577535

    My name is kb obanna, i ordered i phone 5s from snap deal on 17/08/2016. On web site they claim that i phone is original. I gave 30500rs to the guy and i use the phone for i year but they have battery problem we went to the bangalore service center but they told me that this mobile purchase on[protected] and warranty in end and they said it is an second handle mobile. I am very shocked that such a big company making fool of the customers. I think a strict action should be taken against the company.
    Order no:[protected]
    Suborder no:[protected]
    Mobile-[protected]
    E-mail:[protected]@gmail.com
    Sep 22, 2017
    Complaint marked as Resolved 
    Snapdeal.com customer support has been notified about the posted complaint.
    Verified Support
    Aug 22, 2017
    Snapdeal.com Customer Care's response
    Dear pavam,
    Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
    Regards,
    Team Snapdeal
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      R
      rajesh somaiya
      from Surat, Gujarat
      Aug 21, 2017
      Resolved
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      Address: Rajkot, Gujarat, 360007
      Website: snapdeal.com

      Order i'd [protected] eavan black viscous top worth 1079rs.
      Order placed on 24 july 2017
      Delivered on 28th july 2017
      Return requested on 31st july 2017, item picked up on 1st august 2017 and reached them on 3rd aug 2017, it shows return request approved and irem received at snapdeal but refund not received.
      This is totally frustrating. Give my refund immediately else i ll contact consumer court.
      Sep 23, 2017
      Complaint marked as Resolved 
      Snapdeal.com customer support has been notified about the posted complaint.
      Verified Support
      Aug 22, 2017
      Snapdeal.com Customer Care's response
      Dear rajesh,
      Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
      Regards,
      Team Snapdeal
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        S
        suresh bedagam
        from Hyderabad, Telangana
        Aug 21, 2017
        Resolved
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        Website: www.snapdeal.com

        I placed order on 7.8.17 it was deliverd on 13.8.17 but this product is very poor quality so i gave return request still no one taken return the item so please take action immediately iam attaching all details

        Order id: [protected], placed on 07 aug, 2017
        Return request is under process [ticket id: 43334958].

        Thanking you

        Yours faithfully
        [protected]
        Sep 23, 2017
        Complaint marked as Resolved 
        Snapdeal.com customer support has been notified about the posted complaint.
        Aug 22, 2017
        Updated by suresh bedagam
        Dear sir/ madam
        today i.e 22.8.2017 your customer care called from [protected] this number his name is (deepak kumar) he asking my atm number details and pin number also all e details for refund, actually i dont want to give any pin number so please take action on immidiately
        Verified Support
        Aug 22, 2017
        Snapdeal.com Customer Care's response
        Dear suresh,
        Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
        Regards,
        Team Snapdeal
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          A
          Arjun Bali
          from Mumbai, Maharashtra
          Aug 21, 2017
          Resolved
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          Resolved

          Address: New Delhi, Delhi, 110019

          I ordered some bottles of caboki hair building fiber. I have been noticing that it does not perfectly stick to hair and sometimes goes inside the nose as well, also the mouth, it gets transported through air.
          I have got a sore throat because of it and also some particles stuck to the inside of my nose, to my nose hairs.
          It is a health issue and i can sue the company after getting a medical checkup done.
          Sep 28, 2017
          Complaint marked as Resolved 
          Snapdeal.com customer support has been notified about the posted complaint.
          Verified Support
          Aug 22, 2017
          Snapdeal.com Customer Care's response
          Dear Arjun Bali,
          We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details. We assure you all possible help.
          Regards,
          Team Snapdeal
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            P
            Pratyancha Saxena
            from Atraulia, Uttar Pradesh
            Aug 21, 2017
            Resolved
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            Resolved

            Address: Shahjahanpur, Uttar Pradesh, 242001
            Website: Snapdeal

            I ordered urban black kurti from snapdeal on 31 july. It was so long and of low quality. I requested to return but till after 1 week there was no update of my product. There is costumer care no. On which we can contact. Only one no. Is provided which is not tollfree. I lost my 50rs. Calling on that no. But there is no option of talking to costoner care. I mailed to snapdeal my picup is done after one week of mail. But still there is no update of my product. I didn't get my refund. Worst snapdeal and its service. I always face problems whenever i ordered something from snapdeal. Very bad snapdeal.👎
            Sep 22, 2017
            Complaint marked as Resolved 
            Snapdeal.com customer support has been notified about the posted complaint.
            Aug 21, 2017
            Updated by Pratyancha Saxena
            I ordered urban black kurti from snapdeal on 31 july.it was so long and of low quality.i requested to return but till after 1 week there was no update of my product. There is costumer care no. On which we can contact. Only one no. Is provided which is not tollfree. I lost my 50rs. Calling on that no. But there is no option of talking to costoner care. I mailed to snapdeal my picup is done after one week of mail. But still there is no update of my product.i didn't get my refund.worst snapdeal and its service. I always face problems whenever i ordered something from snapdeal. Very bad snapdeal .👎

            Verified Support
            Aug 22, 2017
            Snapdeal.com Customer Care's response
            Dear Pratyancha,
            Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
            Regards,
            Team Snapdeal
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              @Jignesh
              from Lucknow, Uttar Pradesh
              Aug 21, 2017
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              Address: Gurgaon, Haryana
              Website: Snapdeal.com

              Mene snapdeal se ek product purchase kiya tha us me kharabi aane ki vajh se mene usko replace kiya replace kiye hue mujko 11 din huee hai pr snapdeal ki taraf se koi jawab nahi aaya or jb me snapdeal ko email or call krta hu to unki tarf se koi reply nahi aata hai
              Meri snapdeal pr order id = [protected] hai
              Or mere contact no = [protected] hai
              Please help me
              Sep 24, 2017
              Complaint marked as Resolved 
              Snapdeal.com customer support has been notified about the posted complaint.
              Verified Support
              Aug 22, 2017
              Snapdeal.com Customer Care's response
              Dear Jignesh,
              Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
              Regards,
              Team Snapdeal
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                N
                nantu parker
                from Kolkata, West Bengal
                Aug 20, 2017
                Resolved
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                Address: 700084

                I bought a treadmill named fit 24 fitness from snapdeal online and i have some problems to install the machine. The company (Snapdeal) told me that they will positively come to me and they will install the machine but now after the delivery till now nobody come to me to install the machine and i called the snapdeal company customer care and now they telling me that nobody will come and install the machine.. Now i am seeking help for installing the machine i dint know how to install the machine and i have nowhere to go.. Please send me a engineer or the treadmill operator to install the machine nd show me how to use the machine...
                Sep 24, 2017
                Complaint marked as Resolved 
                Snapdeal.com customer support has been notified about the posted complaint.
                Verified Support
                Aug 22, 2017
                Snapdeal.com Customer Care's response
                Dear nantu,
                Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
                Regards,
                Team Snapdeal
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                  M
                  Manjesh Patel
                  from Lucknow, Uttar Pradesh
                  Aug 20, 2017
                  Resolved
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                  Resolved

                  Address: New Delhi, Delhi
                  Website: www.snapdeal.com

                  I have purchased pigeon non-stick grand 7 pcs 5 layer cookware set from snapdeal, the details are as below:
                  Order id: [protected] reference number: 42684536
                  Placed on: sun, 18 jun, 2017 issued on: 27/6/2017

                  But they have delivered the different damaged item returned by some other person as the name is mentioned on the inside cover of ekart which was placed inside in snapdeal cover / main coverbag.
                  Dispute many mails and phone calls to help center they fail to pick up the same.
                  Now it is likely 2 months to be passed but they are not doing the same.
                  Now i am fully depressed from the snapdeal.
                  Sep 22, 2017
                  Complaint marked as Resolved 
                  Snapdeal.com customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 22, 2017
                  Snapdeal.com Customer Care's response
                  Dear Manjesh,
                  Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
                  Regards,
                  Team Snapdeal
                  My area pincode 243201
                  Snapdeal.com Customer Care's response, Aug 22, 2017
                  Verified Support
                  Dear Rishabh,
                  We request you to share your exact concern along with order details or complaint number to help you out in the best possible way. Kindly drop us an email on [email protected] with these details. We assure you all possible help.
                  Regards,
                  Team Snapdeal
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                    K
                    kalpana sawant
                    from Ponda, Goa
                    Aug 20, 2017
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                    I had retun for order id [protected] howevery nobody come to pickup .I got msg to reschedule the pick up however I m getting in option to reschedule onot app or on site ..but it's can't work so requesting to reschedule my pick up on order id [protected]
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                      V
                      vickyrawat950
                      from Delhi, Delhi
                      Aug 20, 2017
                      Resolved
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                      Address: New Delhi, Delhi, 110092
                      Website: Snapdeal.com

                      My name is mahender rawat, i ordered nike shoes from snap deal on 14th august 2017. On the web site they claim that shoes is original. As per their policy customer can't open packet until customer pay the whole amount. I gave 3000 rs to the pickup guy and open the box and found that the shoes is totally duplicate. I am very shocked that such a big company making fool of the customers. I think a strict action should be taken against the company.
                      Order no — [protected]
                      Suborder no - [protected]
                      Mobile-[protected]
                      E-mail — [protected]@gmail.com
                      Sep 24, 2017
                      Complaint marked as Resolved 
                      Snapdeal.com customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 22, 2017
                      Snapdeal.com Customer Care's response
                      Dear vickyrawat950,
                      We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.
                      Regards,
                      Team Snapdeal
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                        S
                        Sadaf Arshi
                        from Dhule, Maharashtra
                        Aug 19, 2017
                        Resolved
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                        Resolved

                        Website: Snapdeal.com

                        Hi
                        This is regarding my order ID [protected] which I placed with snapdeal. I ordered Honor 6X 64Gb gray version but I received a 32gb version. Post which I talked to customer care and they gave me the CHOICE to either get an exchange or get a refund. Since I was already upset because of THEIR MISTAKE I decided to get a refund. Now when the product has reached them, they are refusing to pay any refund. Moreover the customer care is really very rude to me. They disconnect the call on my face refusing to return saying I have a 'suspicious' account, which they didn't realize until now. The another reason they give is that ma'am you have returned more products than you kept. So sir, if that's the problem, like Street Style Store, be very clear that you wouldn't accept return. Secondly, if you provide me with ####### products, I cannot keep them. Provide quality and "accurate" products which I order and I promise to keep them. Moreover, I even asked them to kindly give me my phone back if you are not willing to refund because my account is "suspicious", they even refused to do that! I am not getting my phone back, I am not getting my money! What kind of a business and service is this? So please stop harassing me and kindly refund my money. I am however never ever gonna get back to snapdeal after such horrendous experience they gave me and I would tell everyone about what you did to me and how you are harassing me! This is not how you treat your customers. It's your fault that you gave me faulty product, not mine that I complained about the same. So kindly process my request. I am asking for what I am entitled to and you cannot deny me that.
                        Sep 24, 2017
                        Complaint marked as Resolved 
                        Snapdeal.com customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 22, 2017
                        Snapdeal.com Customer Care's response
                        Dear Sadaf Arshi,
                        We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.
                        Regards,
                        Team Snapdeal
                        Aug 25, 2017
                        Updated by Sadaf Arshi
                        You have not yet taken any action! Just called up once to say sorry!! I had been calling your customer care and your senior executives since so long! But you guys won't pay any heed unless things go online! Just stop harassing me! I need my money back! You cannot deceive me like that! WOM affects your image. I am highly disappointed in you. Never getting back to you ever again. Mind that. Just give me my money back. It's 14K! You cannot keep it in your pockets just like that and refuse to refund and give some silly reasons that makes no sense! I had been using snapdeal for long. you never created issues outta my ID or phone number or bank account number! It has always been the same! What turned out to he so suspicious for you to not refund a customer's money now all of a sudden? Your will to not do so!
                        Aug 30, 2017
                        Updated by Sadaf Arshi
                        Snapdeal. Com has openly refused to payback my 14k nor am I getting my phone back! And they have no valid reason for the same. All I get to hear it that ma'am your request has been closed! You cannot harass your customers like that! You provide me with working items at the first place and when i complain of the same, you dupe me of my money! Oh! And also I was told that "madam you are lying, we checked, you received a 64gb version". Fine just give me my phone back then! You guys don't even check what you are sending your customers. And expect us to accept whatever you send?? That's not possible. Give me my money back or if you think I "played" games on you, just give me my phone back! You cannot keep both!
                        I bought a mi powerbank 10000 mah from snapdeal when I received it, It was totally fake after that I requested for refund but there is no response when I called customer care he told that It does not meet their quality check and send it return to me... But 3 months over I am not received money as well as my powerbank till now
                        Snapdeal.com Customer Care's response, Aug 22, 2017
                        Verified Support
                        Dear Ponmudi,
                        We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [email protected] with these details. We assure you all possible help.
                        Regards,
                        Team Snapdeal
                        Snapdeal. Com has openly refused to payback my 14k nor am I getting my phone back! And they have no valid reason for the same. All I get to hear it that ma'am your request has been closed! You cannot harass your customers like that! You provide me with working items at the first place and when i complain of the same, you dupe me of my money! Oh! And also I was told that "madam you are lying, we checked, you received a 64gb version". Fine just give me my phone back then! You guys don't even check what you are sending your customers. And expect us to accept whatever you send?? That's not possible. Give me my money back or if you think I "played" games on you, just give me my phone back! You cannot keep both!
                        Snapdeal.com Customer Care's response, Sep 5, 2017
                        Verified Support
                        Dear Sadaf Arshi,
                        We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.
                        Regards,
                        Team Snapdeal
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                          P
                          Piar Chand Dogra
                          from Gurgaon, Haryana
                          Aug 19, 2017
                          Resolved
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                          Resolved

                          Address: Chandigarh, Punjab, 160020
                          Website: Snapdeal.com

                          I have purchase some of product from snap deal order no. [protected], [protected] dated 30.07.2017 and have received the same on 03.08.2017. We have checked and found all item are in poor quality and we have returned the same. But after some day snap deal return the same to us without any reason. This is a sheer harassment.

                          Please help.
                          Piar chand
                          Sep 25, 2017
                          Complaint marked as Resolved 
                          Snapdeal.com customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 22, 2017
                          Snapdeal.com Customer Care's response
                          Dear Piar Chand,
                          Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
                          Regards,
                          Team Snapdeal
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                            A
                            Anil kumar Prusty
                            from Kolkata, West Bengal
                            Aug 19, 2017
                            Resolved
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                            Resolved

                            Address: Dhenkanal, Odisha
                            Website: snapdeal.com

                            They just want me to pay online by selecting a product from snapdeal...
                            Product and gift both will be delivered in 3 days.. As he said... I asked i l pay directly on snapdeal.. But they said its our official offer u cant order cod or inthe website.. U must pay online with us or paytm...10% for paytm... Still thinking... Fraud or nt?? Why our personal data leaks again and again?? Plz reply sd...
                            Sep 22, 2017
                            Complaint marked as Resolved 
                            Snapdeal.com customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 22, 2017
                            Snapdeal.com Customer Care's response
                            Dear Anil,
                            This is to inform you that we do not promote such promotional activities and request you to stay away from such calls or report it to nearest police station.
                            Regards,
                            Team Snapdeal
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                              J
                              jana_toh_mana
                              from Delhi, Delhi
                              Aug 19, 2017
                              Resolved
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                              Resolved

                              Address: 110032

                              Sir my affiliate i'd for snapdeal 119437

                              Email linked - [protected]@janatohmana.in

                              I am blogger and working/prompting snapdeal products in my website (Janatohmana.in) but they are not giving my money.

                              Earned commission - rs 7000 in one year but not got a single money from it.
                              I mail them twicely week regarding same but they reply automate reply that we will look in this issue after no responses i beg them to give my affiliate money. They are not reply from 7 months.
                              They have no contact no for affiliate promoters
                              No reply from email.

                              I already updated my bank info and perse info.

                              They are fraud they harrased me.
                              As i am student i worked for snapdeal affiliate and give the company rs 206700 revenue sale but they have not given a single money or warm thank reply.
                              They loot money i request you to not to join snapdeal affiliate
                              .
                              Join amazon affiliate, flipkart affiliate and earn they are real affiliate marketer they keep good care of promotera.
                              Now my target to campign on social media and i will give lose to snapdeal as they are fraud they loot my money and wasted my 1 year labour.

                              Now my target is to lose the revenue of snapdeal..

                              Thanks
                              Hopeless indian
                              Sujeet kumar

                              Mobile number - [protected]
                              Sir my affiliate i'd for snapdeal 119437
                              Email linked - [protected]@janatohmana.in
                              Sep 27, 2017
                              Complaint marked as Resolved 
                              Snapdeal.com customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 22, 2017
                              Snapdeal.com Customer Care's response
                              Dear jana_toh_mana,
                              Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
                              Regards,
                              Team Snapdeal
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                                scak1968
                                from Lucknow, Uttar Pradesh
                                Aug 19, 2017
                                Resolved
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                                Resolved

                                Address: Jaipur, Rajasthan, 302013

                                Ordered nutrilite salmon omega 2no.& nutrilite daily 1no. (combo) for cod rs.3300. Received order on 10/7/17 via delhivery awb no.[protected] in which i recd nothing as per my order and on 11/7/17 received sms & email that we r cancelling your order and when i emailed snapdeal for return pickup they told me to contact the seller, , , who is not .
                                Sep 24, 2017
                                Complaint marked as Resolved 
                                Verified Support
                                Aug 24, 2017
                                Snapdeal.com Customer Care's response
                                Dear scak1968,

                                We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

                                Regards,
                                Team Snapdeal
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                                  A
                                  Aanand Krishna
                                  from Chandigarh, Chandigarh
                                  Aug 19, 2017
                                  Resolved
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                                  Resolved

                                  Website: www.snapdeal.com

                                  Order id: [protected] (Adidas superstar lifestyle black casual shoes)
                                  I ordered the same product on 29th july 2017 and it has been delivered to me on 3rd august 2017. The size was not appropriate and thats why i requested for the return on 5th august 2017. Snapdeal sent the status that it is under process and nobody came to pick up for return request. Now, snapdeal is sending me the email that they are blocking my account. Are they guys having common sense?. On which basis, they are doing this. I requested for the return and within falling under their policy, i requested for the return within 3 days, which is valid according to your return policy. Contact no - [protected]
                                  Sep 25, 2017
                                  Complaint marked as Resolved 
                                  Snapdeal.com customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 22, 2017
                                  Snapdeal.com Customer Care's response
                                  Dear Aanand,
                                  Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
                                  Regards,
                                  Team Snapdeal
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                                    Aradhna Poddar
                                    from Bengaluru, Karnataka
                                    Aug 19, 2017
                                    Resolved
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                                    Resolved

                                    I need to cancel my order and i have cancelled before dispatch but i did not get my refund amount till now such a pathetic service cheating customers ruining their brand value. U people are cheating ur loyal customers. There is no customer care calling facility. Horrible no reply to mails no facilities. Try to resolve my issue and refund my amount as soon as possible.
                                    Sep 24, 2017
                                    Complaint marked as Resolved 
                                    Snapdeal.com customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 23, 2017
                                    Snapdeal.com Customer Care's response
                                    Dear Aradhna,

                                    We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details. We assure you all possible help.

                                    Regards,
                                    Team Snapdeal
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                                      Dinachandra Sougrakpam
                                      from Kolkata, West Bengal
                                      Aug 18, 2017
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                                      Address: Imphal East, Manipur, 795001
                                      Website: Snapdeal

                                      Sir or mam.. .
                                      Manipur pin code are not available cash on delivery why and what the problem?
                                      Please accept cash on delivery are available manipur pin code
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                                        R
                                        Rakkhee
                                        from Mumbai, Maharashtra
                                        Aug 18, 2017
                                        Resolved
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                                        Address: Mumbai City, Maharashtra, 400052
                                        Website: snapdeal.com

                                        Snapdeal is big fraud company, they are just cheating by sending faulty pieces to customers. I ordered 2 morepen bp machines, which is giving faulty readings instead of 120/80 it is showing 175/115. So we have to go 2 to 3 places to verify the correctness of machine. So it took long time 10 days as surgeon shop told us it is faulty piece. We contacted snapdeal where their executive is telling us that we had crossed easy return policy of 7 days & she cant refund or return back the item, instead you contact repairing centre of dr morepen company.

                                        That means she is easily agreeing that they had send us faulty piece to keep us in position to repair the item from company only. This shows that snapdeal is doing online marketing to sell faulty pieces to customers and they are not bothered about it.
                                        Sep 24, 2017
                                        Complaint marked as Resolved 
                                        Snapdeal.com customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 23, 2017
                                        Snapdeal.com Customer Care's response
                                        Dear Rakkhee,

                                        We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

                                        Regards,
                                        Team Snapdeal
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