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Snapdeal.com Complaints & Reviews

3.6
Updated: Nov 24, 2025
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Snapdeal.com reviews & complaints page 228

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A
AJITmakwana
from Ahmedabad, Gujarat
Aug 11, 2017
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Address: Ahmedabad, Gujarat, 382220
Website: www.Snepdial.com

Sir return refund request ragested not updets sir
Ticket id 43258204
Sub order id [protected]
Rs5645 sir colers different but sir notupdet request my account problems sir plz account link send me sir
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    Y
    Yudhishter Arora
    from Faridkot, Punjab
    Aug 11, 2017
    Resolved
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    Resolved

    Address: 147001
    Website: Www.snapdeal.com

    I have been writing to snapdeal for my refund since a month and they always reply me that our company is working on it. My order id is [protected]. Snapdeal is soo irresponsible that they even don't reply me for most of mails. Neither they have any option to connect to there executive when we call on their customer care number. Snapdeal should be shameful for this.
    Oct 3, 2017
    Complaint marked as Resolved 
    Snapdeal.com customer support has been notified about the posted complaint.
    Verified Support
    Aug 18, 2017
    Snapdeal.com Customer Care's response
    Dear Yudhishter,

    We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

    Regards,
    Team Snapdeal
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      1
      125partha
      from Chittaranjan, West Bengal
      Aug 11, 2017
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      Website: snapdeal.com

      I am partha sarathi das booking a sony SBH20 Bluetooth headphone dated 06.08.2017 by snapdeal order ID [protected]. but till now snapdeal cancel the order any reason. please take this matter hartley. my mobile no is -[protected].
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        G
        Gopal Sah Sah
        from Bhagalpur, Bihar
        Aug 11, 2017
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        Address: 1234
        Website: Snapdeal

        I return a saree in 26th of July and I want my money without giving account number and now today is 10th August and I not give my Money back and it is a refund issue and my order ID is[protected] and my
        order is aai khoiyadar georgette saree and I am not satisfied with the message I want my money without giving account number
        Aug 11, 2017
        Updated by Gopal Sah Sah
        Snapdeal
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          K
          kumaraman4656
          from Samastipur, Bihar
          Aug 11, 2017
          Resolved
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          Address: Dhanbad, Jharkhand, 826001

          Dear sir, i have ordered a jaquar shower panel 300*300, reached me on 22nd july, order no-[protected], when it arrived to me, the cartoon packaging was not of jaquar box not even warranty paper was there, when i checked the same product in original jaquar site with product code 1839 here is the link http://thai.jaquar.com/en/overhead-shower-ohs-1839, the product is completely different from which was delivered to me, so immediately i returned the product after when the product got picked up they sent me text message "returned item qc failed". I am attaching the picture of screenshot of snapdeal website where they selling fake/duplicate product. I want complete refund of 2950/-
          Sep 22, 2017
          Complaint marked as Resolved 
          Snapdeal.com customer support has been notified about the posted complaint.
          Verified Support
          Aug 18, 2017
          Snapdeal.com Customer Care's response
          Dear Kumaraman4656,

          We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

          Regards,
          Team Snapdeal
          Aug 20, 2017
          Updated by kumaraman4656
          SNAPDEAL,

          Till now i have not received any response, i have mailed several times, now you sent me mail that you will not refund me as it fails, quality check, first of all you have sent me a fake/duplicate product as details sent in mail and above its mentioned, i am going to file a consumer complaint regarding the big fraud of duplicacy with all the proof.FYI, I have sent mail many times to [protected]@snapdeal.com, [protected]@snapdeal.com
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            J
            j.jayachandran
            from Narnaul, Haryana
            Aug 10, 2017
            Resolved
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            Resolved

            On line i have booked a watch for rs.298 on 04th aug 2017. Immediately i got a reply that the watch would be delivered to you between 07th aug 2017 to 10th aug 2017.
            Today is 10th aug. Neither i received the watch nor any information form snapdeal.
            The details are as under:
            Order no.[protected] dated 04th aug 2017. Sub order no.[protected]. Description of watch :yepme black analog watch.
            Pls take up with snapdeal
            Sep 26, 2017
            Complaint marked as Resolved 
            Snapdeal.com customer support has been notified about the posted complaint.
            Verified Support
            Aug 11, 2017
            Snapdeal.com Customer Care's response
            Dear j.jayachandran,

            We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

            Regards,
            Team Snapdeal
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              S
              Samuel Jc
              from Delhi, Delhi
              Aug 10, 2017
              Resolved
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              Address: 600044

              On 10-Aug-201 snapdeal resent the philips trimmer which i earlier returned. please see the images of that product & there was one more shocking i saw the trimmer begin used because i saw tiny hairs inside the blades

              Order ID: [protected] (1 Item)
              Placed on 24 Jul, 2017

              previous mail
              I ordered a philips trimmer, i got it but the the original philips box packing was damaged so i cancelled it.. the query said its in process of quality check
              & then i received a mail
              " As your item does not meet our quality check guidelines, we have shipped it back to your original delivery address. It will be delivered to you within next 7-8 days...
              Please note that in case you refuse to accept delivery, we will not be liable for any loss or damage to your item. Your return request remains closed."

              my simple question is will anyone gift his friend with a damaged packaging?

              pls tell me this is the way you treat a customer...
              Sep 24, 2017
              Complaint marked as Resolved 
              Snapdeal.com customer support has been notified about the posted complaint.
              Verified Support
              Aug 11, 2017
              Snapdeal.com Customer Care's response
              Dear Samuel,

              We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

              Regards,
              Team Snapdeal
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                S
                SantoshJoshi
                from Mumbai, Maharashtra
                Aug 10, 2017
                Resolved
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                Resolved

                Address: 400068

                The Memory card I purchased not been detecting by my device
                Order no. [protected]
                Purchare on 12 Jan 2017
                Kindly provide ur support since it is in under warranty.
                Pls revert s soon as possible.

                Pls find attached invoice copy.
                Toll free or helpdesk also mail

                Regarding the same but not any response
                Regards

                SANTOSH JOSHI
                [protected].
                Sep 25, 2017
                Complaint marked as Resolved 
                Snapdeal.com customer support has been notified about the posted complaint.
                Verified Support
                Aug 11, 2017
                Snapdeal.com Customer Care's response
                Dear santosh,

                We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

                Regards,
                Team Snapdeal
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                  S
                  shanmukha rajkumar
                  from Delhi, Delhi
                  Aug 9, 2017
                  Resolved
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                  Address: 535003
                  Website: snapdeal and hyve

                  I received it on 26 june. And on july 5 the phone is not charging as the charger getting connected and disconnected persistently. I don't expect this from a new bought phone. Pls inform.
                  And one more thing is u have delivered item whose features differ from specifications of cover page of phone to that of features shown in snap deal.
                  On mobile box it is written as 8mp front cam but on snapdeal it is written as 13mp front camera.
                  Pls assist me
                  Sep 12, 2017
                  Complaint marked as Resolved 
                  Snapdeal.com customer support has been notified about the posted complaint.
                  Aug 09, 2017
                  Updated by shanmukha rajkumar
                  even tried snapdeal aaaand hyve customer care no's.but no one is responding
                  Verified Support
                  Aug 10, 2017
                  Snapdeal.com Customer Care's response
                  Dear Shanmukha,

                  We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

                  Regards,
                  Team Snapdeal
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                    N
                    Nita Somaiya
                    from Surat, Gujarat
                    Aug 9, 2017
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                    Address: Rajkot, Gujarat, 360007
                    Website: snapdeal.com

                    Order id [protected] eavan crepe dress ordered on 10 jun 2017. I received wrong item and my money not refunded!! Help me with this else i ll have to contact consumer court.
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                      O
                      oneworld.anoop
                      from Noida, Uttar Pradesh
                      Aug 9, 2017
                      Resolved
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                      Resolved

                      Address: New Delhi, Delhi
                      Website: Snapdeal

                      I bought a puma shoe 9 july 2017 from snapdeal but got small size shoe then i requested for exchange. But after 2 days i got massage from snapdeal that they cant exchange because size is not available, so they will refund my money.
                      And today is 09 august 2017 and i am still waiting for my money and i am trying to contact to customer care but its very difficult them... Only few times my calls contact to customer care rest of the time i was just wasting my time to contacting them.
                      Its very pathetic and disappointing.
                      I wana give they star in minus (-).
                      Sep 11, 2017
                      Complaint marked as Resolved 
                      Snapdeal.com customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 10, 2017
                      Snapdeal.com Customer Care's response
                      Dear oneworld,

                      We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

                      Regards,
                      Team Snapdeal
                      Jeans american gangasta return to you
                      Snapdeal.com Customer Care's response, Aug 10, 2017
                      Verified Support
                      Dear Mukti,

                      We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [email protected] with these details. We assure you all possible help.

                      Regards,
                      Team Snapdeal
                      We have purchased a life like dz09 smart watch on12th Feb 2017.After some time, it became damaged & we have placed a replacement request. It was picked up on 13th March but the courier company broken the watch and returned us again.Now we are trying to contact Snapdeal but they are not responding.Please kindly help us.
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                        V
                        Varun Kushwaha
                        from Mumbai, Maharashtra
                        Aug 9, 2017
                        Resolved
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                        Resolved

                        Address: Bijnor, Uttar Pradesh, 246701
                        Website: www.snapdeal.com

                        I ordered a gift (Go hooked multicolour wooden wall painting with frame set of 3) (Order id: [protected]) on 26 july 2017 from snapdeal and paid rs.974/-. Then, i got a sms and email on 28 july 2017 that my order has been delivered. But neither me nor my any friend have received any parcel from the "snapdeal". Then, i sent an email ([protected]@snapdeal.com) to snapdeal, then they replied that "please check with your family/neighbours if they have accepted the package on your behalf". Then i replied that no one has received the parcel. After that i sent several reminder emails (More than 10 emails/complaints) that no one has received the parcel so please look into the matter, but they have not replied even single time. I also asked to return my money, but as usual they are not replying.
                        Sep 10, 2017
                        Complaint marked as Resolved 
                        Snapdeal.com customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 10, 2017
                        Snapdeal.com Customer Care's response
                        Dear Varun,

                        We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

                        Regards,
                        Team Snapdeal
                        Euro Assorted pack of 5 briefs 995 rs.but retail rate is much less than that action should be taken.
                        Snapdeal.com Customer Care's response, Aug 10, 2017
                        Verified Support
                        Dear HKe,

                        We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [email protected] with these details. We assure you all possible help.

                        Regards,
                        Team Snapdeal
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                          S
                          Samuel Jc
                          from Delhi, Delhi
                          Aug 9, 2017
                          Resolved
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                          Resolved

                          Address: Chennai, Tamil Nadu, 600044

                          I ordered a philips trimmer, i got it but the the original phiils box packing was damaged so i cancelled it.. The query said its in process of quality check
                          & then i received a mail "as your item does not meet our quality check guidelines, we have shipped it back to your original delivery address. It will be delivered to you within next 7-8 days...
                          Please note that in case you refuse to accept delivery, we will not be liable for any loss or damage to your item. Your return request remains closed."

                          My simple question is will anyone gift his friend with a damaged packaging?

                          Order id: [protected] (1 item)
                          Placed on 24 jul, 2017
                          Sep 23, 2017
                          Complaint marked as Resolved 
                          Snapdeal.com customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 09, 2017
                          Snapdeal.com Customer Care's response
                          Dear Samuel,

                          We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

                          Regards,
                          Team Snapdeal
                          Aug 10, 2017
                          Updated by Samuel Jc
                          on 10-Aug-201 snapdeal resent the philips trimmer which i earlier returned. please see the images of that product & there was one more shocking i saw the trimmer begin used because i saw tiny hair inside the blades

                          Verified Support
                          Aug 10, 2017
                          Snapdeal.com Customer Care's response
                          Dear Samuel,

                          We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

                          Regards,
                          Team Snapdeal
                          pls answer here only let everyone see & so that your care for a customer is known
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                            A
                            abdul waheb
                            from Dhuburi, Assam
                            Aug 8, 2017
                            Resolved
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                            Resolved

                            Address: 782105
                            Website: snapdeal customer complain

                            Snapdeal — Supply of defective car washer appliance.

                            Mark as Resolved
                            Order ID: [protected]
                            Phone/Mobile Number: [protected]

                            I had ordered 14 ltrs capacity car washer vide order id-[protected] at a cost of rs 5026.00 through cash on delivery system, received the ordered items on[protected]. On testing heavy water leakage observed through the bottom of the bucket. Complain was lodge on consumer complain web site of snap deal on[protected]. On the same night 2 nos call received from cell no[protected] and[protected] from snap deal as they told and after discussion they informed that the appliance is defective and they will cancel the order and for refund of the paid amount the 19 digit ATM card number will be required. I thought as they are from snapdeal, a good reliable company and after hesitation gave the no as asked for. On inquiry it has found that total 9999.00 (3 nos transaction) has been made and withdrawn from my account. I want justice from snapdeal atleast replacement of the defective items/refund of amount and punish the culprit and save faith on the snapdeal. Hope snapdeal will look into the matter and solve my problem . But till to date no fruitful action is observed .
                            Sep 17, 2017
                            Complaint marked as Resolved 
                            Snapdeal.com customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 10, 2017
                            Snapdeal.com Customer Care's response
                            Dear Abdul,

                            We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

                            Regards,
                            Team Snapdeal
                            Sep 09, 2017
                            Updated by abdul waheb
                            Hellow, team snapdeal, what happened to my complain dated[protected], about making fool to customers by supplying defective, unusable car washer appliance by snapdeal . Till to date as on[protected] no response has been found from snapdeal, either the defective items should be replace or refund of money to me . Please do something, the activity of your company has been observed by the Indian customers and every needy customers will be afraid of ordering anything from yours fraud and hopeless Snapdeal company . Hope this time your company will do something to redress my grievances .
                            Md Abdul Waheb, Morigaon, Dist -Morigaon (Assam), Mobile no-[protected]
                            Sub- Supply of defective 14 ltrs capacity car washer .
                            My order id-[protected] to supply a 14 ltrs capacity car washer at a cost of Rs 5026.00 through cash on delivery system, received the ordered items on[protected]. On testing heavy water leakage observed through the bottom of the bucket. Complain was lodge on consumer complain web site of snap deal on[protected] accordingly acknowledgement receipt, but till[protected] no fruitful action is observed from Snapdeal to settle my complain, what i should think about Snapdeal, whether they have deprive me or Snapdeal is a fraud company and no Indian customer should keep faith on them .
                            Address---Md Abdul Waheb, P.O-Morigaon, Dist-Morigaon, Assam, Mobile no-[protected]
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                              P
                              Purav Parmar
                              from Mumbai, Maharashtra
                              Aug 8, 2017
                              Resolved
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                              Resolved

                              Please stop taking customers for granted. I had placed an order for mi power bank and received a fake one. Upon initiating a refund, it sends me a message about quality check failed. I just payed 600 bucks for that item. And i am being fooled by this quality check policy. Please initiate a refund as soon as possible or i will have to raise a token about the same.
                              Sep 21, 2017
                              Complaint marked as Resolved 
                              Snapdeal.com customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 09, 2017
                              Snapdeal.com Customer Care's response
                              Dear Purav,

                              We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

                              Regards,
                              Team Snapdeal
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                                S
                                Sameer.Sawant
                                from Chennai, Tamil Nadu
                                Aug 8, 2017
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                                Address: 403110

                                I was full detail to snapdeal but refund amount is not received till date...pls my amount refund immedaitely

                                thank you
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                                  7
                                  7051751353
                                  from Punch, Jammu and Kashmir
                                  Aug 8, 2017
                                  Resolved
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                                  Resolved

                                  Address: Jammu, Jammu and Kashmir, 1810001

                                  My ticket id 43047275. Pl refund the amount to following account immediately to further booking of same item.

                                  Name of account holder - kuldeep singh
                                  Bank account number - [protected]
                                  Ifsc code - sbinn0007520
                                  Name of branch - sukhand
                                  Pan card number - bwkps6701h
                                  E-mail id - [protected]@yahoo.com
                                  Regd mob no - [protected]
                                  Alternate mob no - [protected]
                                  Sep 17, 2017
                                  Complaint marked as Resolved 
                                  Snapdeal.com customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 09, 2017
                                  Snapdeal.com Customer Care's response
                                  Dear Customer ([protected]),

                                  We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

                                  Regards,
                                  Team Snapdeal
                                  Hi,

                                  Just after purchase a skull candy ear phone after 15 days one is not working after that another one is also not working, unable to find how to return or get a genuine product on the website.
                                  Snapdeal.com Customer Care's response, Aug 9, 2017
                                  Verified Support
                                  Dear Lakshmisivapriya,

                                  We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [email protected] with these details. We assure you all possible help.

                                  Regards,
                                  Team Snapdeal
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                                    ਫੇਸਬੁੱਕ ਦਾ ਸਰਦਾਰ ਜੀ
                                    from Dhuri, Punjab
                                    Aug 8, 2017
                                    Resolved
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                                    Resolved

                                    Address: Sangrur, Punjab, 148028

                                    Dear. Manpreet singh mob.[protected] fuddu capney hai ji "snapdeal mera ek product na return/replace kita product daming
                                    Sep 24, 2017
                                    Complaint marked as Resolved 
                                    Verified Support
                                    Aug 10, 2017
                                    Snapdeal.com Customer Care's response
                                    Dear ਫੇਸਬੁੱਕ ਦਾ ਸਰਦਾਰ ਜੀ,

                                    We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

                                    Regards,
                                    Team Snapdeal
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                                      P
                                      padige sudhir
                                      from New Delhi, Delhi
                                      Aug 7, 2017
                                      Resolved
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                                      Resolved

                                      Address: Gurgaon, Haryana
                                      Website: WWW.SNAPDEAL.COM

                                      After many requests made by me to refund my amount they failed to refund it.. I have approached to consumer court ranga reddy telangana state. 2 hearings were completed but the snapdeal and dealer failed to come to the court.

                                      I purchased chair on 19th april 2017 and paid 8513+ delivery charge of 380. The next day a carpenter had come from snapdeal to fix the chair. He found the chair was damaged and intimated same to the customer care. Hence snapdeal asked to send pics and reverse pick was done and atlast after 20 to 25 days they are saying your refund will not be processed so i have filed a case in consumer court.
                                      Sep 13, 2017
                                      Complaint marked as Resolved 
                                      Snapdeal.com customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 09, 2017
                                      Snapdeal.com Customer Care's response
                                      Dear PADIGE SUDHIR,

                                      Our team got in touch with you and informed you that your complaint did not pass our internal checks.

                                      Regards,
                                      Team Snapdeal
                                      Come to the court and say the same if you have enough guts
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                                        B
                                        Bhantu
                                        from Mumbai, Maharashtra
                                        Aug 7, 2017
                                        Resolved
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                                        Resolved

                                        Address: 400072
                                        Website: www.snapdeal.com

                                        My sister had ordered one wildcraft bag pack from snapdeal on 5 jul 2017 however when we received the order, we found bag is different from the order (Actual bag was having 2 compartment on the upper side however we have ordered a bag 3 compartment.

                                        We initiated for refund and informed snapdeal to take the bag return and return our money. They collected the bag and informed us they will refund the amount. However suddenly they returned our bag again to our family member without any notification & they updated their status online that we found quality checking issue.

                                        Its a pure non sense thing that could happen to anyone o[censored]s. Finally i have informed my family & friends about this issue and alerted them not to take anything from snapdeal anymore.

                                        Ps : i follow up for my refund again but they didnt reply a word on my query.

                                        Rgds, prabhat
                                        [protected]@outlook.com
                                        Sep 11, 2017
                                        Complaint marked as Resolved 
                                        Snapdeal.com customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 08, 2017
                                        Snapdeal.com Customer Care's response
                                        Dear Bhantu,

                                        We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

                                        Regards,
                                        Team Snapdeal
                                        Na kush...
                                        Snapdeal.com Customer Care's response, Aug 8, 2017
                                        Verified Support
                                        Dear Gurpreet,

                                        We request you to share your exact concern along with order details or complaint number to help you out in the best possible way. Kindly drop us an e mail on [email protected] with these details. We assure you all possible help.

                                        Regards,
                                        Team Snapdeal
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