Snapdeal.com Complaints & Reviews

I had ordered an shoe from snapdeal with size 8 but i got size 9 so i had returned back to the snapdeal again until today as a week happened no one is responding to my order and no one returned me my product back customercare number is not evn responding my order id:[protected]
and my registered mobile no:[protected]

I have earned(?) around Rs. 36000/- as affiliate commission for the month of October 2015.

Still I am awaiting the payment for this.

Till today, I have taken followups with more than 50 email reminders and same number of calls.
Every time I have received new date mentioning some problems with pending payments but no actual payment. Now I am really fed up doing followup with Snapdeal affiliate support.

Now I have observed that the person with whom I was interacting for this issue has left the organization.
Surprisingly, when I called to affiliate support number, came to know that reception does not know the extension number for the concern persons.

Not sure how to proceed for this issue.

They called me about an offer of aplle iphone where i have to buy something worth rs.4000/-
And i did but they asked me to pay through paytm for faster processing
Then they asked me to pay rss.8899 for gst of iphone and even sent me a bill for it.
I did that too. Then they said my payment failed i will get refund but i have to pay again then i will get refund and as a fool i did pay again
Today they told me i have won rs.4, 85, 000/- and i will get everything together tomorrow only i have to pay rs.15, 500/- for court procedure.
I denied for that. So they said all my orders are being cancelled and i will not get any refunds.
I've lost rs.22192/-
I have emails as proof and also the bill they sent me
I got calls from these numbers :

[protected]
[protected]

My order id is [protected] order date : 6th june 2017.
I have ordered a trimmer qt 4009/15 from snapdeal on cash on delivery.
When i get the product and opened box there is different product i. E. A hair remover which is not working and saller is syam world surat. There no contact information available on it.
I have contact snapdeal about this issue and they refuse to help me as they told there is a fraud with you and we cant help you.

Ref : order id: [protected] (1 item)
Details
Placed on 24 jun, 2017

Buy 1 high back executive leatherette office chair get 1 fre...

For the above order i got only one chair, free one is missing.. As per the invoice received along with the package, it shows only one chair. Where is the free chair. I made a request to return the order. But snapdeal wanted me to courier it to a hub which is 60 km away. This is for no fault of mine. As snapdeal has delivered it in my address, it is tobe taken back from me by snapdeal only. If you send me the free one i can cancel the return request. I am attaching the delivery invoice and courier receipt. Or else as i received only one chair, half of the amount can be refund to me by snapdeal.

Hi all,

I have purchased daiwa d32d4s 80 cm (32) hd ready (Hdr) smart led television from snap deal and on site you have mentioned head phone out port is there but that is actually not there your person (Service engineer) has informed and mentioned in his report submitted to your office.

Already sent mail to snap deal for this and they want a letter from your end to take back that tv or for a compunction. Near about i called 10 times to daiwa customer care and didnt receive positive response.

Today (4 aug 17) again i called your customer care spoken to ashok and vivek and came to know as you have sent me a old model not the told model as now head phone out port comes in new model.

Just now got a call from back end service person (Ali) that this tv does not contains this head phone out port and he
Cant give any letter for the same and its a snap deal mistake they have shown wrongly so they are responsible.
Get a screen shot of the mentioned thing.
Inline image 1

Inline image 3

Kindly do the needful and revert.


Prem pankaj

I bought laptop battery order no.[protected]... And found that it is getting discharged even when laptop is switched off... About 30%... And when i tried to return it they told your return history and account does not full fill our routine checks.. And thus it cannot be returned... They did not tell me this while i was placing order and now are not ready to return it. Please help me regarding this. As it is of rs.2387.. Please i cannot use it even it is off no use. Please help me.. Snapdeal excutives are just saying the same sentence again n again as they cannot return it

My order from 23 jan 17, not yet received the item & my money too. Very bad & worst responsible from ur side, i think ithis is cheating company in india, i[censored] can return my money i need the interest for the 7 months from jan 17, i was called the customer care to provide details but they are nit given, this is small order for u but my money is greater than ur money

I had initiated a refund for a fossil watch which i had ordered few days back, the reason behind the refund was the poor condition in which the watch was, the color was faded at some areas and it had numerous scratches on the inner side of the watch, however snap deal got back to me on it and informed me that the it has passed the quality check, i don t understand what kind of quality check and parameters they used to gauge the quality of the product, however the product was not in accordance with my expectations so i want a refund in any case and they are refusing the same.

Please i want a resolution to this as this is becoming a nuisance now, i cant contact them as the call drops everytime i call the customer care executive and moreover i am getting null response to my emails.

For your reference, the order number is :[protected].

Plzz pickup my product I have requested to return the product and you guys still didn't make any call. I paid cash on delivery. Plz give me back my money

Dear sir/madam
Product: nexus pure puma15 15 ltr rouvuf water purifier
Order id: [protected]
Placed on: 29 may, 2017
Sheller : saudagar electronics, new delhi.

I am purchase ro purifier online snapdeal website. After 4 days installation this purifier charges 400/- and after some time pure water supply very low.. One one drop water supply in tank. I complaint to sheller and he send engineer 22 jun 2017. He told me this is china membrane is very low quality. After a week it will created same problem and booster pump is low quality. He service membrane and services charges 300/- now last 2 days same problem appear in purifier. I am requesting for replacement membrane of ro machine but he cant take response regarding this.

Kindly look this matter and solve as soon as possible and take corrective action.

To mr kunal bahl and rohit bansal.

I have placed the order id: [protected]- on 20 jul, 2017, for shoe cost - rs 3707, and the size was not comfortable - so i requested for another size but they told size is not available we will refund, they have arranged pick to take that product back, on 27 jul, 2017 courier guy called, i told i am in office no one is in home, i informed him to come in evening or tomorrow but he told no i can't, he forcefully telling to tell anyone to near home to keep the product outside, then i said, its in 1st floor near table, that guy took different product from outside warranda, its totally his mistake when i am in office no one was available in home he took different product, either i should be available,. Then i called snapdeal customer care number and i have sent mail regarding the same, i called 2 times, 2 times also they disconnected my call in between, the way they speak is very pathetic not in good customer satisfaction manner worst, but after giving all information they told we will not refund amount, its different product i have clearly informed when no one is in home he took different product from outside warranda forcefully. He should take correct product. I had requested snapdeal to take the right product and refund my amount, but they are not taking that product totally worst customer service very pathetic service..

Please help to take that correct product and refund my amount.

I was order26 jun 3 men denim combo order no was[protected] & i received my order at 3 jul but those denim was defected at same day request for replace my order & complaint no was 9230274 but till now i can't received my order several time i request for replace my order to customer care but they not transfer my request or phone call to consurn department

Dear sir,
My name is vinod basare
I ordered canon hd binocular. But when i received product, box container was different and some details printed on binocular was different, so i returned the binocular. But snapdeal didn't take back product. Then they shipped backback the product to me but that time product was fully damaged. So i complained about that but now they are not responding at all and not ready to accept product and not ready to replace or refund. I have cctv footage of damaged product.
Plz do something.

Hello,
I am very much dissapointed with this experience.
Order id [protected] eavan crepe dress ordered on 10 jun 2017. I received wrong item and my money not refunded!! Thus is cheating.
Help me with this. I am not getting appropriate response from snapdeal. They have picked up the item and even not refunding the money.
Kindly help me with this as soon as possible.

I had made a transaction of amount rs.1924 to snapdeal on 12/02/2017 for purchasing items but i cancelled it and snapdeal has refunded the amount back to the original mode of payment as per their records but the debited bank account has been credited with rs.799 only and the remaining of rs.1125 is yet to credit. Snapdeal has provided me the refund reference number without any details like pg name, pg website, pg reference and so on relevant to the transaction. I tried my best for the same but neither snapdeal helps me nor bank wants to help regarding the transaction in favor of me.
I think that snapdeal has not refunded the amount of rs.1125 till date as rs.799 has been credited back to my account on 18/02/2017 within 7 days after the refund.
I don't know who is responsible for this but it is the fault of either system or the person who does not want to back the amount.
Please do something for the same.
Details below:

Snapdeal details:
Transaction date: 12/02/2017
Order id: [protected]
Suborder id: [protected]
Amount: 1125.00 inr
Refund reference no. From snapdeal:{arn=[protected]}

Snapdeal account id: [protected]@gmail.com or [protected]

Bank details:
Transaction date: 12/02/2017
Reference no.: 917173
Bank statement shows: 917173 [net payment, 917173 at snapdealmumbai on
12/02/2017 19:53]
Payment mode: rupay debit card-corporation bank.
Card no.: 6071 * * 0478

I purchased hp v250w 32 gb pendrives (2 set) in snapdeal it was the defective product so i returned to snapdeal till now i didn't got any refund i purchased product in may month i'm waiting for refund
I called customer care they told product was missed by courier so what should i do

I was order at 26 jun my order no was[protected] received at 3 jul & same day request for replace my order my complaint no was 9230274 but after one month I can't received my order regularly I was requesting for replacement my order so pls resend my order as soon as possible

Hii I booked my order at26 jun no is[protected] received at 3 jul same day request for replacement complaint no is 9230274 now after 1 month I can't received my order pls resend my order as soon as possible

Order id - [protected]

Item - leg massager

Returned due to inferior quality on 16th july 2017

The item was ordered on 10th july

It got delivered on 12th july

After it was dissatisfied with the quality of the product, i initiated the refund.

The pickup was scheduled on 16 july and was done in the evening.

But i am still waiting for the refund as on 2nd aug 2017.