Snapdeal.com Complaints & Reviews

My order id is [protected] dated 14 jul 217 which was cancelled without satisfactory reason. The reason they mention is seller unable to fulfill. The seller is virsa sales pvt. Ltd. If they cannot fulfill then why they offer such deals or products. This is the second time with in a year i am facing this same issue with snapdeal. Worst online shopping experience with snapdeal. The initial order status for two days was "your order is confirmed an being readied for dispatch" and then order cancelled.

I ordered pronto luggage bag order id [protected] and did online payment of 2960 inr. The product was scheduled to reach at 14th july 2017. Now tracking status shows product is delivered on 12th july but i didn't receive any product and call regarding delivery of product. I complaint this by sending a mail to help+[protected]@snapdeal.com but there is no reply from them. This is really frustating. Also there is no tracking id or courier company name which is delivering the product and no custumer care person to talk with..

Hello snapdeal
I have accepted the cancelled product by mistake. N when u saw the product i m not satisfied with the quality. So i want to return it. So please guide me in returning the product back. And in the my order the status of the product is cancellation requested. How do i do it to return the product. Kindly reply with the need. Its on urgent basis.

Dear snap deal

My water purifier was not working from installation

I have complaint many times but still not solve the problem, today also complaint reference no below.

Snapdeal 03july2017 mohemed complaint no 42774371

Aquagrand 12 litre 14 stage automatic tds ro+uv+uf & mineral ro water purifier
Order id: [protected] (1 item) details
Placed on 19 may, 2017

Dear sir,
I have some issue on my registered email id and i want to change email address because i need my invoice what should i do please help me

Dear team,

It's regarding my below complain (Reference no:[protected] raised with [protected]@snapdeal.com on 2/7/2017.

Order id: [protected],
Dolphin solitaire fabric 3+2 seater sofa set - brown & grey

A very very worst product. I didn't expect snapdeal to sell such low quality products. I just wonder how snapdeal is having such fraud vendor's associated with them. Such a fraudulence and cheating act will not be tolerated or accepted at all.

The team is covering the defective and very bad quality product which they sold to the customer and giving the predetermined term “damaged” and claiming that it doesn’t come under warranty. The same song singing from the very first day.

I am really surprised by the behavior, the rudeness, the unprofessionalism and the resolution the customer care executives are providing me. Other than resolving the issue and hearing the genuine grievances of the customer, they have been giving me illogical and baseless overview of terms, conditions and policies and definitely they are trying to cover the low quality product that has been sold on snapdeal.

Snapdeal and vendor took 13 days more to install the product. Without installing the legs of the product one can't use the sofa sets at all.

The product was ready to be used on 15/1/2017. Hence forth, from 15/01/2017 till 02/07/2017 (Complain raised), the total days are 169 and well within the warranty of 6 months or 180 days.

Please note, it is still under warranty period when i have raised the complaint on 2/7/2017

As promised on call to give me a guaranteed resolution on my issue by the escalation team on 6th, 7th and 8th of july 2017 during follow-up, i please urge you to take the issue seriously and action on my concern and provide me with a definite resolution as early as possible.

It's becoming a high time since i have been following the issue for couple of weeks now.

Snapdeal help team seems to have taken my issue very casually and moving the case round and round which is not at all acceptable and will not be tolerated at all.

So i request you to please take immediate action and give me a guaranteed resolution as assured.

What a drama has been staged by snapdeal and vendor to cover up the truth and fool the customer in the name of term “damaged”.

Got a mail from [protected]@snapdeal.com and they are singing the same old song that the product is damaged and it doesn’t comes under warranty which they are determined from the very first day.

It seems like the resolution to be given is preplanned, predetermined and was decided earlier what need to be told to the customer. Just a drama was planned in the name of inspection to cheat and fool the customer.

What surprising and shocking is, even the technician (Named irfan) who came for inspection, inspected the product and reiterated us regarding the defective problem of the product and poor quality of the product. He himself told that the product is defective and is of very low quality and is not worth at all. The wordings has been manipulated by snapdeal. The response coming from snapdeal team is “damaged”. How easily snapdeal are fooling and cheating the customer in the name of “damaged” product and telling “damaged” doesn’t come under warranty.

And suddenly the guys from escalation team who used to call me for follow up and to whom i have described the whole scenario and who has assured for 100% positive resolution are silent now. No response at all. Everything seems to be fishy over here.

From the very first day i have mentioned it due to manufacturing defect the inside wood of the right arm of the 2 seater sofa has bended downside. No external damage has been has been done from our side. The snapdeal team has come up with a resolution terming as "damaged" what they are continuing to do from the very first day to avoid their fault and fool the customer.

I am really surprised to see that after sharing the genuine concern ofdefective product for so many days with all the teams, the [protected]@snapdeal.com is determined to resolve the issue with the term "damaged" and close the case which is clear cut of cheating and fraudulence act. Other than resolving the issue and hearing the genuine grievances of the customer, they have been giving me illogical and baseless overview of terms, conditions and policies and definitely they are trying to cover the low quality product that are being sold on snapdeal.

I can say with guarantee that they haven't used wood inside, they used only formica sheets. Every time we sit in the sofa, they makes cracking sounds. While ordering the sofa online, it was clearly mentioned that they are using fine/teak woods. I am 100% sure that the sofa sets will not survive for few more months, which is totally unacceptable and is a clear cut of fraud and cheating case.

Even i mentioned 100 times and shared all the experiences and the situation of the product with the team and grievances team, everything looks to be in vain. Nothing has been heard of the customer and cheating & fooling the customer is the moto after all.

The team again coming up with the word “damaged” rather than the actual truth of defective product.

I want the sofa set to be repaired/ fixed immediately or i want my refund of my money or compensation for that and it is still under warranty period since i have raised the complaint on 2/7/2017. It is not worth kind of product with such huge money.

Thanks and regards,
Partha pratim majumder
Mobile - [protected]

Hai Sir...Online fraud to purchase item in your web site. Filing to FIr in Karimnagar 2 Town Police Station. That Purchase Order No.M_Jasper_7736-[protected], Customer No.[protected]. Please Sended to customer Deliver Address and full Details sir.. And Attached to FIR Copy and Letters

Ordered 4 products from snapdeal dry fruits and one morepen bp monitor. Unfortunately wrong delivery address was given.

Not able to change the address in snapdeal edit orders and neither they reply to our calls. Snapdeal sucks. Please change the address to below:

Deepsikha kunj, house no 414, near b-type hatia railway colony, hatia, ranchi
Jharkhand-834003
Landmark : near kali mandir

I tried to buy a nokia 150 dual sim on 11 th july 2017. But the transaction failed but the money deducted from my account. The shopping site is snapdeal. I called the costumer care they said to wait for 72 hours for refund. They promised for refund. But money is not refunded yet. What should i do. The order number [protected] transaction number is[protected]. The transaction done by sbi debit card.

I ordered two mobile phones on 23 june from snapdeal. Order no[protected] &[protected]. Because i got cheaper price in local market i cancelled the both orders. Now 20 days have passed they have not refunded my amount. The worst is the site shows item delivered to me however i did not accept their item. Customer care executive not attending my call. I want to know why my money has not been refunded yet and why executive not declaring current status of my complain. Why it is still showing item delivered to me however i have not received item. I am providing details below. These are replies from team snapdeal when i first register complain. After that i have made every effort to talk to them but they dont.

Hi vikas rana
Thank you for contacting snapdeal
We understand you are concerned about the delivery of your vivo y66 32gb. We assure you that we are working on this and will resolve it within 6 days.

Order id: [protected] reference no: 42785166
Placed on: fri, 23 jun, 2017 issued on: mon, 3 jul, 2017
Thank you,
Team snapdeal

Hi vikas rana
Thank you for contacting snapdeal
We understand you are concerned about the delivery of your vivo y66 32gb. We assure you that we are working on this and will resolve it within 6 days.

Order id: [protected] reference no: 42785160
Placed on: fri, 23 jun, 2017 issued on: mon, 3 jul, 2017.

I want to know is only legal way remained to handle this situation?

Dear Team,
I received 4 calls from a number [protected] registered from UP and was connected to a lady presenting herself as the customer support officer of Snapdeal. She mentioned that i have been selected to be a part of The Biggest Snapdeal Promotion ever and i am eligible for free gifts on purchase of Rs 4000 worth of goods.
The payment to be made was only via online modes. The mail read:

IT'S OUR BIGGEST PROMOTION OF THE DAY

Dear Sir,
Congratulations!
You have been selected for some special offer from www.snapdeal.com

After purchasing any selected product from www.snapdeal.com, you will be eligible to get one assured gift below mentioned.

The prize are assured only for selected customer with limited period offer. You can grab this one time bumper opportunity by availing a single offer from www.snapdeal.com.

Snap deal offers various lifestyle product on our sales in huge discount price.

If you purchase any product from Rs.3999 to Rs.12999, company will provide you a one assured gift totally free of cost. If you have any complaint write us: [protected]@snapdealonlines.com. You can also call on our customer care number +91 [protected](24*7) available. You will get a best solutions withint 24 hours, your problem will be resolved.

If you have any query with product delivery writes us: [protected]@snapdealonines.com

If you need any support regarding your payment writes us: [protected]@snapdealonlies.com

If you need any information regarding with product writes us: [protected]@snapdealonlines.com

We will feel happy to help you.

NO HIDDEN CHARGES

ASSURED GIFTS:-
1)Dell Laptop 15.6 Inch
2) SOny LED TV 42 Inch
3) Apple Iphone 6s (64 GB)
4) LG Refrigerator 420 Liter
5) LG 2 TON 3 STARLSA6A F3D SPLIT AIR CONDITIONER

Regards,
Snapdeal Team,
New Delhi

Dear sir,

I would like to inform you that snapdeal is cheating with it sellers as it places fraud orders to it sellers which can not be delivered and they deduct its logistic charges.

Out of 20 orders i get only one or 2 get delivered and all other order returned back to my. And snapdeal deduct a huge logistic fee.

They hold our payment for a long. My buisness is in complete loss selling on snapdeal. Strict action must be taken against snapdeal.

Please help me with this issues. Please dont get registerd on snapdeal seller portal for selling on snapdeal you will get nothing instead of a huge loss.

Sir maine ek courier magvaya tha 28 june ko...
Pher sir mujhe uski quality pasand nai ae pher maine use vapis kar diya
Vo bhi sir self courier k through
Vo unke pass pahuvha 8 tarik ko tab se bol re h ki quality check ho ri h
Lakin inkisite p ye likha h ki 24-48 hours kbick pais arefund ho jata h lakin aj 13 july h abhi takmera koi refund nai hua h.
Ab maine socha h kim consumercourt jauga..
2baar customer care sebhi baat hui unhone kaha high management ko btatah lakin tab bhi ni hua...
Sir mera courier sirf 957 ka h lakin baat paiso ki ni h ek trh se mere sath dhokha hua h
Self courier kiya sir uske bhi mere 400 rs lge... Matlb sir 957+400... Sir n product mila n paise

I order amway nutrilite daily 120 tablet price of 1370 through snapdeal through delhivery id[protected] but i got diffrent product calcium plus tablet.. tonga herbs..after refund request they said order is not dispatched yet..resolve my problem..if not then i file case against snapdeal..

I recently returned the shoes in question after finding out that they were a cheap knock-off worth rs.600 which i (Being oblivious) bought for a massive sum of rs.6000. Now that have i returned it to them they're trying to rob me for a worthless piece of garbage and telling me that the product failed the quality check. I couldn't possibly be more mortified after learning that these are the cheap tactics the company deploys to fool the customers and they're showing reluctancy replying to my emails or calls when the case was otherwise before i ordered the product. I now see the kind of fraudulent methods this company is using to frustrate the customers who relentlessly give negative reviews to your service. I still am ready to give you a chance if you smoothly reimburse my money otherwise the consequences may dire. You people are unbelievable.

Hey 1.5 month ago... Of returning my item both chinos order id [protected] of amount rs 626 and second order id of amount rs 1199... I already called you and complained about that.. But no response till now.. Now i'm taking a legal action.. I already claimed this file to nation consumer.. My docket i'd is 346992.. You can verify also...
My problem was i entered a wrong bank detail in neft refunding forum.. Instead of 16 digit i fill 17 digit. And you also got a reversal of this amount... But still you nit refunding my money... Kindly refund

According to this call from +[protected] (On july 13th 2017. True caller says its from maharastra - i recorded this call too) on minimum purchase of rs.4000, there is a assured gift (Gift like iphone, led tv, bluestar a/c etc... Such other expensive gifts). Cod is not available... There is only online payment option... And i need to complete my transaction by 4 pm.
I requested for an e-mail confirmation & then they say that their server is down. I asked to talk to their authorities & he took some time & he himself answered as a person from accounts department... He said my full address & my e-mail id too to make me believe! He asked me to choose the colour i want.
Later, i googled for the "snapdeal fraud" & confirmed that it's a fraud call faced by many.
Dear snapdeal... Please look into this & take action. Don't allow others spoil ur reputation.
I do have the recorded call. But, unable to attach it here!!!

Hello i have ordered a pepe jeans from snapdeal of rs 1199..and due to fitting issue I returned to snapdeal and they ask for my bank account number.. and bymistake i tell him incroreect bank detail.. and now i sended the right one and now they got reversal from bank.. but still they didn't refund my money.. plzz help me..

Affiliate id - 43762
Affiliate payment - rs 11883

I am a blogger & promoting snapdeal products in my site/group as a affiliate partner from last 11-12 months but till yet i have not recieved a single rupee from them. My all bank & address details with all documents uploaded on thier affiliate account website. From last 6 months i email them 20-25 times & aslo put query on facebook but no reply from their side. They mentally harrassed me alot from last 6 months, now i will take this issue with higher authority. Very pathetic service & support. Kindly send my affiliate payment as soon as possible. I also attached the image of my affiliate payment with this compalint.

I applied a job in snapdeal via quicker job. After applying i have receive a email regarding the requirement and then i fill the form and send my details.
After 2 days i have a receive a conformation regarding the selection and they call me and said pay the amount of rupees 1650 (Uniform fees).
After paying the amount, for opening salary account and mediclaim they told me to pay the amount of rupees 5990.
They said that the amount 5990 is refundable after opening the account.
After i paid the amount they are not responding to me.
Both the amount are deposited inthe name of senior accounts officer (Neha kumari) snapdeal in bank of baroda.
Email : [protected]@snapdealcareers.in
Email : [protected]@snapdealcareers.in
Ph. No: [protected]
Mobile no: [protected]
The mentioned email id and phone number from which they contact me.