Snapdeal.com Complaints & Reviews

Hi,

This is in regards to my recent order # [protected] for three products (trimmer, matrix serum, and olay cream) and I have faced issue with all three products. First u guys sent me an old trimmer, for which I am already working for the replacement. For serum, it was leaking when it was opened, I raised a request for replacement. But since it stopped leaking, I cancelled the request and made my peace with it.

for third product, the olay cream it sent, it was a real surprise. It didn’t turn out to be cream, it was in liquid form and there was some granulated stuff inside. My friend tried it on her hand she got rash literally. My friend has used the same cream before but it was not the same. It was no cream at all, not a genuine product. I called your customer service and they kept repeating the apology for it and showed their helplessness and incapability to take return request for the product.

I totally understand there’s no return policy for cosmetics you didn’t send me what ordered. Even if one person can say that its some sort of cream, I would pay you guys again for this product.

To Team Snapdeal

I am RAHUL KUMAR KIRTI and I ordered on 10th June 2017 for "TVS GOLD (BHARAT) KEYBOARD USB INTERFACE. But after opening the package I found that keyboard is of ps/2 interface. I ordered for replacement. My keyboard was picked up on 19th june 2017 but it is not replaced yet. I tried to talk to Customer care executive which is not available and raising the frustration.
Snapdeal replacement service is not looking effective, so please return the old prodrct or refund the paid amount (Rs. 2210).

"Replacement Related Detaills"

Reference Number alloted[protected]
RVP Pickedup Slip No. - 227907
RVP Pickedup Date - 19/06/2017

"Order Details"

Customer name - Rahul Kumar Kirti
Mobile number- [protected]
Ordered product- tvs gold (bharat) usb keyboard
Ordered date - 10/06/2017
Order ID - [protected]
Suborder ID - [protected]
Replacement request date - 15/06/2017
Replacement ticket ID[protected]

In case return is not possible then use this account information to refund the amount which i paid for keyboard.

Customer Name - rahul kumar kirti
Name of Bank - central bank of india
Account Number - [protected]
Micr code[protected]
IFSC Code - CBIN0280183 [Here 0 is zero]

Please return old product picked up by your side or refund immediatly and reply me regarding this email. I followed the istruction to complain for lack of service provided to me according to snapdeal email with reference No. 42507474, but no result came out. Actually whole snapdeal after delivery customer service seems paralyzed.

.REPLY .. REPLY .. REPLY .. REPLY .. REPLY .. REPLY .. REPLY

I AM SELLER ON SNAPDEAL AND MY SELLER CODE :- s84b04, br traders,

SNAPDEAL courier team return our product to wrong seller, and show me a wrong proof of return delivery, becouse courrier boy return our 2 product to wrong seller with there wrong seller stamp its name:-
(MIRAOLE ONLINE STORE )
(A-4, OPP SBI RAJHUBIR NAGAR)

and our stamp name is:- ( B R TRADERS )
( BA-232/2 3RD FLOOR NEW DELHI-110027)

BUT SNAPDEAL EVERY TIME SHOW WRONG STAMP PROOF
SNAPDEAL HAS SPOILED OUR BRAIN,
SNAPDEALS COURRIER TEAM IS DOING A LOT OF SCAM WITH SELLERS RETURNS, PLEASE SEE THE PROOF AND CHECK AS SOON AS POSSIBLE ON HIGH PRIORITY,
PLEASE SNAPDEAL TAKE HARD ACTION ON YOU OC+ COURIER TEAM AND THINK ABOUT YOUR VALUABLE SELLERS.

CHECK IN PROOF (S.NO-27 & 29)

Sir,
Snapdeal is not refunding my money (INR 8, 000) for the Camera Canon IXUS 190 that i purchased from them.After getting the camera I realized that the device is not compatible with my Cellphone and Laptop and I returned. The returned product passed quality check also. They are not refunding my hard earned money since last 4 months. Please help!

I had order a Asus R558uq laptop from snapdeal order no [protected] amounting of rupee 44999 INR through debit card payment mode, Snapdeal shows that amount has be refunded on the respected debit card but till now money is not been credited in bank account

Where is my snapdeal account 4600rs amount .otherwise I have a go to consumers court in Vadodara and claim to your companies. Please check my contact number [protected]. Contact me immediately.my order id [protected]. It's a products returned and refund me.but my account 4600rs amount is missing.please check where going my 4600rs amount request you

Hello SD Team,

My name is Ankit Chauhan, I placed an order for a Samsung Head Phones Order ID: [protected] on 23rd June and Due to some defect, I asked for the replacement. I received a call for pick up from the courier partner for the pick up and on 3rd July I submitted the packet to him along with the original packing and bill.

Then on 4th July I received an SMS from Snapdeal stating “My pick up location is out of serviceable area and I need to courier my packet to the ware house” Still the status on the website under my orders is “Waiting for Packet”.

My question is why this miss communication and what is the reason for the delay in replacement?

My order had already been picked up and I even have the number of the courier person who picket my parcel. I’m sharing his details below.

Delivery Person Name: Deepak

Contact No: [protected]

He is the same person who had delivered few more items I ordered from Snapdeal, also he had that entry on his delivery sheet which they carry at the time of delivery for customer signing.
I had been following up with your customer service team from last 2-3 days and all they say is “We apologise for the inconvenience caused and we will resolve it, we had escalated this issue”

You may reach me at my mobile number in case of any future clarification required.

Long story short, All I want is my order replacement ASAP or else I had to reach consumer court for treating your customer like this.

I ordered a ambrane powerbank from snapdeal on 23 June on 1 of July I got a delivery without snapdeal packaging, but mentioned my name address and ordered details, but on opening I found it is not powerbank but a fake and cheap wrist watch. N I lodge a complaint immediately on snapdeal customer care and they assured to resolve the issue and replace my product, but after 5 days of dealing they rejected to replace the order and said this product was not send by them and they can't do anything.

I also received the phone call today, the number is +91 [protected], she was telling me the offer taht you choose a product like iphone 7 and just buy anything from snapdeal, tell us the id and through pytm you can also pay, but payment is done through them and then they will send both the goods together. This is fraud and like this case has arised in the near past as well. Snapdeal team should take this seriously. It is the value and the name of snapdeal thats been damaged in this. Snapdeal is fooling us thats the tag that comes in. Please take a serious note of this. And if you do so then this will be chance to enhance your loosing name in the market.

I have ordered 2 Pkt of Amway Nutralite Daily Tab. they delivered it both with different seller, and in both of the pkts Manufacturing or Expiry was scratched as i received, So i request for returned for both while talking to their executive,
they have sent curior company boy and I have returned both the pkts to the same boy. but but now they are saying you have requested for returned only one pkt so they had returned only 1 pkts money. and they hav closed my complained.

Size-L
OrderNo: [protected]
Suborder No:[protected]
Suborder No:[protected]
Size-XL
Order No:[protected]
Suborder No:[protected]

we order two L size and one XL size dresses but we received only one XL size and one L size dresses in same cover therefore one L size dress is missing but they charged for three dress. In front of the courier boy the pack was opened.

I ordered for iphone7 in april starting and they delivered me an empty box of 4s to which i started my procedure then someone from there end named as there engineer who surveyed everythingand gave me a green signal to which i have there receiptsigned by engineer then somebody from customer care department modified my complaint as empty box rec'd only then the whole thing started and they thought that i was lying to them but i didn't i have there empty box of 4s to which this scenario continued for 2 months then i messaged there ceo about all the activities but he was reluctant to help me and now i want to go to consumer court. Mainly ceo was very indecent as he asked me for the pictures then i provided him and then he closed my case saying i did not sent him anything and i have screenshots of everything as i did sent him.

It pertains to order no [protected] Sonilex blue tooth speaker.
The play backup is only about 50 minutes, whereas it had been stated to have a battery backup of 5 hrs.
Pl ask the vendor to send new batteries with instructions for replacement in the said speaker or else I will return it .As I believe it has not gone through proper quality checks.
Puran Singh Jangpangi.

Regarding suborder ID [protected] ticket ID 42271526
And suborder ID [protected] ticket ID 42247936
These two products I have returned to your warehouse ...in my account it is showing they have reached to your warehouse and quality checking is going on ... it's already 23 days the products reached to you... I have called around 10 times every time customer care request me to wait for 24 hrs u would get mail or call... but nothing happens... today I called to customer care and what I got to know dat my refund won't be done because there are some issues in my account... for god sake snapdeal is this a joke u have given refund to me for some other products in the same account... all of a sudden some discrepancy arises... it can not be more unethical that u are keeping both the returned products along with the money and troubling Customer how u could justify it... I request you go through my issue please be ethical on your business I have never experienced such thing in any marketplace... I m really frustrated now... return my money

I purchased samsung brand model galaxy j7 last year, august 2016. Provided with one year manufacturing warranty, now the mobile phone has some issues regarding the display function. I want full warranty claim as per the guidelines of the company and seller... Pls be quick and concerned. Attaching the invoice below.. Please make a concern..

I have ordered metro men sandals for 2990 and because of the size issue i wanted to return it. But they are not ready to pick up the product. Entire loss for me. Please don't buy from snap deal. Worst customer service. My order i'd is [protected]. They say there is some discrepancy in account and don't want to pick the product after so many calls to customer care.

Dear Madam/Sir,

I received a fake phone call from [protected] today at 1:16 pm regarding the selection of my name for Snapdeal Biggest Promotion of this Year (details mentioned below). Upon my friend's suggestion, i immediately called Snapdeal Customer Care for confirmation. They confirmed that there is no such offer currently and it was a fraud call.

The following is the e-mail i received from [protected]@snapdealonline.com:
__________________________________________________________
It’s Our Biggest Promotion Of This Year

Dear Sir,
Congratulations!!

You have been selected for some special from
www.snapdeal.com

After purchasing any selected product from
www.snapdeal.com. You will be eligible to get one assured gift below mentioned.

This prize are assured only for selected customer with limited period offer. You can grab this one time bumper opportunity by availing a single offer from

www.snapdeal.com

snapdeal.com offers various lifestyle product on our sales in huge discount price.

If you will purchase any product Rs.3999, Company will provide you a one assured gift totally free of cost. If you have any complaint write us: [protected]@snapdealsonline.com You can also call on our customer care number [protected] (24*7) available. You will get a best solutions within 24 hours, your problem will be resolved.
snapdeal.com

We will feel happy to help you.

NO HIDDEN CHARGES.

ASSURED GIFTS:-

1- Dell Laptop 15.6 Inch
2- Sony Led TV 40 Inch
3- Apple I Phone 6s (32 GB)
4- LG Washing Machine 8.5 Kg
5- LG Refrigerator

You can done your payments below mentioned mode of payments.

MODE OF PAYMENTS:-

1- Internet Banking
2- NEFT/IMPS
3- Pay tm
4- ATM Transfer
5- Cash Deposit
6- Oxygen wallet
7- Mobile Banking
8- Vodaphone M- Pesa
9- Airtel Money
10- Money Transfer Shop

Regards,
Snapdeal Team
New Delhi
___________________________________________________________________
The persistence of such activities may defame the company. Hence, i request you to take an immediate action against them.

Regards,
Snapdeal User

I have ordered the material from Snap deal on 26/june/2017 for COD basis till 30th june no reply from snap deal all of sudden the courier called me and delivery the material for the COD charge. i paid the cod amount and collected the material, when i saw the materials it is not the material which is have ordered. I complained the snap deal for the same, but after a long dispute they finally confirmed the seller who sent the material is not an authorized seller, seller has betrayed the snap deal, so they are not ready to involve in this case, so the snap deal is not ready to refund my COD amount which i have paid for the product even i am ready to return back the materials. My points are clear 1. if they are not responsible for my order, how can i trust them for the payment/ credit/ netbanking etc. So guys please avoid snap deal at any cost it is my humble request get safe from Snap deal cheater...

Hi Snapdeal Team,

I got below mail and call on 28 June (form this no. [protected] & [protected]) around 4:00 pm form customer care executive (Name : Shraddha Sharma) of snapdeal. Congratulated me on winning expensive gifts (as per below mail deals). To avail the gift I have to pay 4000 to the account.

customer care executive (Name : Shraddha Sharma) of snapdeal told me the payment mode is only through Paytm, net banking & imobile pocket. She told to to select any 3 product (that cost around 4000) but not place from app because to avail the gift I have to place the order over phone only and will get the product in 2 days.

I selected 3 items (CURL UP Multicolour Satin Abstract Double Bedsheet, Raymond Blue Polyester Abstract Double Quiilt & [protected]@Home 100% Cotton 152 TC King Size Bedsheet) form snapdeal that is still added in snapdeal card and paid the amount Rs. 4037 through Paytm to no. [protected] (To Snap Deal) with txn ID. [protected].
After payment done, i got confirmation mail from no. [protected] as well.

When I called after 2 days on same customer care no. ([protected] & [protected]), no one is picking the call and after some time I got a call from no. [protected] (Ranveer singh). He toking to me very badly and abusing me when I told for refund my money.

I have all the screen shot and call dissuasion records. I request you to take stick action and refund my money ASAP. I am attaching all the Screen shot of paytm payment, confirmation message and calls that i got form snapdeal customer care executive.

If I will not get any response on urgent basics, I will go to consumer court or police to take action no these people's. Please take my request on urgent basics and reply me back.

I had purchased adidas navy blue shoes on 27 th of Aprail, order no is [protected]. at the time of making the payment through net banking the amount which was RS 2523 was deducted twice from my account. the amount which was wrongly reducted by payment gateway was credited into my account on 9th of May but the refund which i was expecting from snapdeal has not been returned to me.