Snapdeal.com Complaints & Reviews

I placed order (Order id [protected]) with snapdeal on 16th june, 2017 after multiple follow-ups finally product was delivered on 30th june, 2017 (15 days after order was placed) that too after multiple calls and 3 emails written to there shameless ceo who don't care about customer sentiments.

I thought my mental torture is over just be surprised with another level of torture which has been initiated.

Product delivered was open box where i paid for brand new product, opened the request for refund / replacement which they has refused to accept, even replacement request was opened within an hour of receipt of this open box product, shared with them all the pics, but they are blind enough to make out the difference.

Wish me best of luck with these cheaters and whomsoever is reading please don't buy from snapdeal even if its offered for free.

These people are going out of business because of this arrogance.

I have purchased glen lpg stove 1033 gt ai 3 burner auto gas stove. It delivered on 1st july 2017. Everything is fine... Two burners are working properly but the third and the biggest one is not at all working. As a result we are getting problems. We have trsuted on your site that's why we placed order.
Please give some suggestions to solve this problem..

I had ordered an ambrane powerbank from snapdeal. On 23/06/2017. Its 02/07/2017 and still not delivered. My expected delivery date was 26/06/2017-29/06/2017. I have still not received the product. Now they are telling that they would be able to deliver the product as seller is offline. I had ordered at price of 699/- inr. Now they are asking me to reorder again. And when i am trying to reorder then the price of product is now 1099/- inr. They have increased the price. Now they want me to reorder. So this is their trick to cheat the customer. When i had ordered at other websites also it was less. But i chose snapdeal. But now there are cheating. Now price is increased everywhere. Beware guys.
Order id - [protected]
Placed on - 23 jun, 2017
Amount - 699/- inr

I placed my order on 1dec.2016, which is a dish tv connection. My order id is [protected]. Connection has 1year warranty and now the set top box not working properly. So tell us about where should l contact for servicing for the dish tv set top box.

I placed my order for sennheiser cx 275 s in ear earphone with mic (Black) on 26th june, 2017. Am waiting for my order for last 5 days but yesterday i got a mail that they can't deliver and your order is cancelled.
What about these five days and i also miss a exciting offer.

Order id: [protected]

I cancelled my order of kindle paperwhite with item no. [protected] on 25th june before the dispatch of the order. I was supposed to get the refund within 4-7 days but i still haven't received my refund of 10k. I want to know by when will i receive my refund since the 'track refund' button in your app never works. I tried to reach out to the customer care also but i didn't get any respond. Snapdeal really needs to bring up their game of keeping the customers happy.
Thanks.

I need 1 sunglass yora voilet wayfarer sunglasses (Women)
But size problm so i reqvest my cash refund urgent

Sir my mobile handset Micromax q461and my Order No.is [protected] And My invoice Number is :- S710F0/16-17/34972.Sir my mobile Network automatically gone on her time. And Charging pin was not work and he work very slowly. And battery backup is very low.sir please repair mobile in warranty. Sir please contact me Necessary in my mobile No. [protected] and Another No.[protected].

Thank you

Your truly
Niraj Chaudhary

Not given replacement or refund till.
What is fun doing with me?
Amit Pandey
10 MayDetails
Sir,
I am purchase a spy eyewear FROM SNAPDEAL Order ID: [protected] (1 item) Placed:02 May, 2017 .

But i received at approx 8 may i open polly bag but shaw a different broken product sent to me.
In s.d website pictures i saw a feleez spy eyewear without under frame shown as given image's but i received fully framed free /unfit half glass .
Very small product unble to fit.
I compliant c.care immediately for further action on wrong product as per description,
Request to take action against seller .

Feleez Glasses Spy Product Status: Return request registered .
Requested On: 08 May, 2017 DELIVERED cheat with all customers. while processing prepaid order no problem, after money taken then send a very small price product, with unfit size and fully half glass, When compliant to c.care unwanted item sent to me but till now no any action taken on my return request. Today refused to give replacement or refund. Snapdeal only know making uloo and rob his customers, it's TRUE. Now i loss 3335 amount also blocked my order in this account, order id[protected].Tracking Details+ Return requestd [Ticket Id: 41793550].

Hi Team,

Your Name: SANDEEP ASATI
Phone Number: [protected]
Your Question: Invoice/Bill needed from seller snapdeal since last 6 month but not get yet .
See Below details :

This time now it’s my turn where I am not getting feedback proper response from snapdeal on my raised query .

Issue: I bought American tourister suitcase from snapdeal in October 2014 and invoice not received from seller on mail and same not provided in my snapdeal account .
Bill /invoice needed for my suitcase American Tourister Velocity Wine Red 4 Wheel Soft Luggage Trolley -Size Small (Below 60 Cm) from snapdeal

1 .I am chasing snapdeal and calling multiple times to provide but they are saying ur query will resolve in 24 hour but after that no response invoice and some garbage letter they send as a invoice but that is not actual invoice – same attached with this mail .

2 .I used to call snapdeal in every week since last 5 months but no resolution so far and I am not frustrated with SNAPDEAL and kind of service they provide to customer .

3 .This is my Complain to get the invoice because warranty will be over after 3 months and then service center will not be repair my suitcase in the absent of Invoice/Bill .

4 .Also if they are unable to provide the invoice/Bill then they can say very clearly they cannot provide the same, also if it will come on your show so that public can understand what kind of services are providing by snapdeal to customer’s .
So customer will be beware before buying the product from snapdeal .

Account details in snapdeal :

Order ID: [protected]
Suborder Id: [protected]

Snapdeal ID : [protected]@gmail.com
Mobile :[protected], [protected]

Thank you very much in advance.

Regards,
Sandeep

I had initiated returns for order Order ID: [protected] however nobody came to pick up . i got the msg to Reschedule the pickup however i am not getting the option to Reschedule on app or on site.

the proof images below

plz help me

I am a regular customer of snapdeal.but from some days i bought 3 earphones .but i got every time defective item or duplicate product..so i returned my item with its bill and packing..i have refunded my money within a day..but for todays item..my money not refunded to my account .but status is showing that refund initiated..so please take a immadiate action for this inconvinient.and refund my amount soon.
my account number is [protected]
My order number is [protected]

Purchased Haier E619 ( only Reliance ) +GSM mobile phone on 25 Aug 2016, order no [protected] . It was declared, one year company warranty for the product, by the seller . But after a few days the mobile showed problems . Taken to Haier service centre and after checking they told the product is already out of warranty period .
Seller of the product
DIGITAL INFOCOM
F_17B, RAISAR PLAZA
NA
CITY JAIPUR /STATE RAJASTHAN
PIN 302001
So please take the best steps that can compensate my loss .
Thanking You

I received defective product for Samsung guru E1200 on 24 Jun 2017 the same was returned on 25 Jun 2017.

Pickup agent received the all product with acknowledged.

But not snapdeal quality people told me, your refund not initiated due to your are sending without battery.

Please contact pickup agent. But pickup agent told we are sent all the product to ware house.

Please refund my monet ASAP

My Order ID: [protected]
Ref no: 42635382

Thanks and regards

S Karthikeyan
[protected]

A n dt nebulizer has been purchased by you invice no:sefcef/16-17/97029
Dt 06 march 2017.. It is not working, i have contacted to anchal maon custmer care, on dt 29/06/17. She give me a contact no of sh saurabh. But he can not give satisfiy answer.
Kindly make the arrregement for its replacement, as it is ingaurntee period.
Thanks & regarde
Balesh kumar jain
Hno 3/9. Gali no 6.
J - extension
Laxmi nagar
Delhi
110092

I Pawan Kansal (Contact No.[protected] resident of Seth Brij lal Street, Ward No 14, Jaitu (PUNJAB), ordered and booked a Samsung Mobile Galaxy J3 on June 2, 2017 vide order number [protected], confirmation mail was sent by Snapdeal.That a Parcel was sent snapdeal, was received by me on June 8, and when i opened the parcel in presence of delivery boy, i was shocked to see that parcel was containing a TRIMMER, i called on Snapdeal helpline number[protected] immediately in presence of delivery boy, i was asked helpline to take a photo of TRIMMER and send through email, I did the same as per instructions of Snapdeal helpline, and after that i received an email from in which it said that wrong delivered parcel will be picked back in 48 hours and it was picked up on June 12. That after two days i called helpline to know about my pending order of Mobile Phone Samsung galaxy J3 but surprisingly i was told that picked up item does not match
quality product about which i had no connection or concern at all and moreove i was informed through email on JUNE 17 that TRIMMER is being sent back to me.So please help me in getting my ordered moblile, thanks

I placed an order for Dell Original Laptop battery and received a local defective one, so i returned it to the courier guy took the product on 27th June but my order status was not updated and when i checked with the customer care they said that they cannot process the refund due to some intern checks, this is worst from snapdeal a bunch of chester bastards plz help me get my refund for Rs. 1479

I have ordered a mobile (Lava x81) on 29.05.2017through my credit card but in others site the price was low so i cancelled the product immediately and they sharing that the refund initiated but not reflect my credit card as on 29.06.2017. I requested snapdeal to provide me arn no but they not still did it. And i have contacted several time but they assuring me but don't do the real work.
Here is my order id :- [protected]

Bought
Puma aron ind. Gray running shoes from snapdeal
Order id: [protected] reference number: 42608275
Placed on: fri, 16 jun, 2017
I was not satisfied with the product and told to return. I have returned the shipment and when i ask for an update they are giving me an answer that they cannot assure any return as they did not receive the item and on top of it the sent the below explanation..

We understand that you are facing an issue with your item and wish to return it. While processing your request, we reviewed your account and found some transactions that do not pass our internal checks. We're sorry that we will be unable to complete your request.

When i ask what is this about they are simply saying they got this info from backend team and they cannot give a refund. Had a word with all levels in customer support team but of no use.

If my account had some issues why are they fst accepting me to buy any products and not accepting a return when i'm not satisfied with their product. I have bought multiple products from snapdeal till date.

Not sure whom to contact. Customer care team good for nothing and not providing any details on whom to contact.
I went warehouse (50km from my place) to check if they have got my shipment and got clarification from them that its there.

Hello sir,

Myself hardik rajput and my i purchase one item online on snapdeal shopping at 26 apr, 2016 and then cancelled this item so snapdeal give me a refund but this refund is not reflected in my account,

Details given bellow,

Order date : 26, apr 2017
Referance id : 41699102
Order id : [protected]
Refund referance id :[protected]
Query referance number : 41854548

Amount -790₹